June 2023

Important update to accessing University services on personal Windows laptops or desktop

June 14, 2023 8:22AM BST

Important update to accessing University services on personal Windows laptops or desktopPlanned Maintenance

Description

From Thursday, 13 April 2023, the University will enforce an information security policy for unmanaged or personal Microsoft Windows devices used to access University resources. This will apply to all staff, postgraduate research students (PGRs) and students who also hold a staff role.  See the IT Services guidance on what steps to take if you access University services through a personal Windows laptop or desktop. bristol.ac.uk/it-services/university-services-on-personal-windows-device

Components

Authentication (Single Sign On), Microsoft Office 365 (Outlook, OneDrive)

Schedule

April 13, 2023 9:00AM - April 13, 2023 9:30PM BST

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June 14, 2023 8:22AM BST

[Update] Work has been completed. Guidance for those staff and PGRs using personal/unmanaged Windows computers to access University services can be found at bristol.ac.uk/it-services/university-services-on-personal-windows-device.

June 14, 2023 8:22AM BST

[Update] Work has been completed. Guidance for those staff and PGRs using personal/unmanaged Windows computers to access University services can be found at bristol.ac.uk/it-services/university-services-on-personal-windows-device.

February 2023

Outlook Calendar issues

February 24, 2023 8:57AM GMT

Outlook Calendar issuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Microsoft Office 365 (Outlook, OneDrive)

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January 27, 2023 9:53AM GMT

[Identified] We are currently receiving reports about Outlook web calendar not updating currently, this is also affecting Apple Native Client and the Outlook app on MacOS. Microsoft are still investigating the issue.

February 24, 2023 8:57AM GMT

[Resolved] This has now been resolved by Microsoft

January 2023

Outlook Calendar issues

January 25, 2023 2:16PM GMT

Outlook Calendar issuesDegraded Performance

Incident Status

Degraded Performance

Components

Microsoft Office 365 (Outlook, OneDrive)

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January 9, 2023 9:48AM GMT

[Investigating] We are currently receiving reports about Outlook web calendar not updating currently, this is also effecting Apple Native Client and the Outlook app on MacOS. Microsoft are currently investigating the issue.

January 25, 2023 2:16PM GMT

[Resolved] This has been resolved

Issues accessing Microsoft 365 services.

January 25, 2023 2:09PM GMT

Issues accessing Microsoft 365 services.Service Disruption

Incident Status

Service Disruption

Components

Microsoft Office 365 (Outlook, OneDrive)

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January 25, 2023 8:08AM GMT

[Investigating] We are aware of issues accessing Microsoft 365 services. This is a wider issue and is currently being investigated by Microsoft. This may affect access to a number of services. See status.office365.com

January 25, 2023 9:34AM GMT

[Monitoring] Services seem to be functioning normally following some reports of issues earlier this morning. We will continue to monitor the situation. If you are experiencing problems accessing Microsoft 365 services or logging into services using Microsoft authentication then please contact the IT Service Desk, bristol.ac.uk/it-services/contacts

January 25, 2023 2:09PM GMT

[Resolved] Microsoft now reports this incident as resolved, and we are not seeing any issues.

Microsoft Teams issues

January 11, 2023 11:52AM GMT

Microsoft Teams issuesOperational

Incident Status

Operational

Components

Microsoft Office 365 (Outlook, OneDrive)

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January 10, 2023 1:05PM GMT

[Investigating] Microsoft report Teams message delays and failures. This is affecting all users worldwide. Microsoft are investigating the issue.

January 11, 2023 11:52AM GMT

[Resolved] This is now resolved.

September 2022

Issues effecting M365 Apps

September 8, 2022 3:35PM BST

Issues effecting M365 AppsDegraded Performance

Incident Status

Degraded Performance

Components

Microsoft Office 365 (Outlook, OneDrive)

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September 7, 2022 4:01PM BST

[Investigating] It has been reported that Microsoft are currently experiencing issues, resulting in unexpected behavior from Teams and other 365 apps. One symptom is Teams messages getting delayed. Microsoft are currently investigating.

September 8, 2022 3:35PM BST

[Resolved] Microsoft have now resolved this issue

June 2022

Issues accessing Outlook mailboxes

June 27, 2022 3:20PM BST

Issues accessing Outlook mailboxesService Disruption

Incident Status

Service Disruption

Components

Microsoft Office 365 (Outlook, OneDrive)

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June 21, 2022 11:42AM BST

[Investigating] We are aware of an issue affecting access to some Outlook mailboxes via web or the Outlook desktop application. Microsoft are investigating and we will update this page when we have more information.

June 27, 2022 3:20PM BST

[Resolved] This has been resolved

Email signatures not inserting automatically in Outlook Web

June 1, 2022 3:15PM BST

Email signatures not inserting automatically in Outlook WebDegraded Performance

Incident Status

Degraded Performance

Components

Microsoft Office 365 (Outlook, OneDrive)

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May 30, 2022 2:58PM BST

[Investigating] Microsoft are aware of a wider issue with Email Signatures not being inserted automatically when composing a new email when using Outlook Web and are currently investigating.

June 1, 2022 3:15PM BST

[Resolved] Microsoft have now resolved the issue with Outlook Web.

May 2022

Important updates to Yammer from 4 May

May 31, 2022 11:44AM BST

Important updates to Yammer from 4 May Planned Maintenance

Description

On Wednesday 4 May, IT Services will implement the remaining updates to Yammer that were postponed at the end of January due to technical issues with Microsoft. In summary, the updates will ensure: - All files currently shared in a Yammer group will be stored in SharePoint - All Yammer files attached to private messages will be deleted - Yammer groups will be for internal use only - All groups without an owner will be assigned an M365 administrator to manage - Resolve bug preventing some Yammer groups from adding new members See the IT Services news item for full details of the change: uob.sharepoint.com/sites/itservices/SitePages/yammer-changes-4-may.aspx

Components

Microsoft Office 365 (Outlook, OneDrive)

Schedule

May 4, 2022 9:00AM - May 18, 2022 5:00PM BST

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May 31, 2022 11:43AM BST

[Update] Important updates to Yammer from 4 May - updates complete.

May 31, 2022 11:44AM BST

[Update] Important updates to Yammer from 4 May - updates complete

April 2022

Issues with accessing Microsoft Sway

April 27, 2022 3:29PM BST

Issues with accessing Microsoft SwayService Disruption

Incident Status

Service Disruption

Components

Microsoft Office 365 (Outlook, OneDrive)

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April 27, 2022 1:11PM BST

[Investigating] We are aware of issues with accessing Microsoft Sway. Other institutions have reported the issue and Microsoft are investigating now.

April 27, 2022 3:29PM BST

[Resolved] Microsoft have resolved the issue affecting Sway and the service is now available.

October 2021

Microsoft 365 license upgrade - Sat 9th-Sun 10th Oct

October 10, 2021 5:00PM BST

Microsoft 365 license upgrade - Sat 9th-Sun 10th OctPlanned Maintenance

Description

As part of a required licensing upgrade, access to Microsoft 365 services including Outlook, MS Teams and SharePoint should be considered at risk Saturday 9th - Sunday 10th October. Users should not see any prolonged downtime but it is possible that there will be a slight gap in service provision as the new licenses are applied. Licensing work will continue over the next few weekends and follow up messages will be added in due course.

Components

Microsoft Office 365 (Outlook, OneDrive)

Schedule

October 9, 2021 9:00AM - October 10, 2021 5:00PM BST

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October 9, 2021 9:00AM BST

[Update] Scheduled maintenance is starting.

October 10, 2021 5:00PM BST

[Update] Scheduled maintenance is complete.

Outlook Desktop issues

October 7, 2021 11:24AM BST

Outlook Desktop issuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Microsoft Office 365 (Outlook, OneDrive)

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August 4, 2021 7:18PM BST

[Investigating] Some users are experiencing issues with Outlook desktop calendar causing calendar and Outlook to freeze or go slow. This is being investigated.

October 7, 2021 11:24AM BST

[Resolved] This has been resolved however if you are still having issues please log an incident with the service desk.

September 2021

One Drive issues

September 21, 2021 12:03PM BST

One Drive issues Degraded Performance

Incident Status

Degraded Performance

Components

Microsoft Office 365 (Outlook, OneDrive)

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August 27, 2021 5:48PM BST

[Identified] Microsoft report and are investigating a problem with One Drive storage limits. Some people who have over 1TB of data stored may only be able to see their content in read-only mode. Microsoft have deployed a fix which will take approximately 24 hours to take full effect.

September 21, 2021 12:03PM BST

[Resolved] This incident is now resolved.

An important change to how staff, PGR, TSS and students with staff roles will access University data on personal mobile devices

September 21, 2021 10:16AM BST

An important change to how staff, PGR, TSS and students with staff roles will access University data on personal mobile devicesPlanned Maintenance

Description

From Thursday 4 February we will be extending our use of Microsoft Intune to all staff personally owned mobile devices. From 28 April the same rules will be applied to postgraduate research students, members of the TSS service and students with staff roles that require IT access. Members of the above groups will need to install an app on their smartphone or tablets and ensure their device is on the latest version of the mobile operating system or latest security patches to be able to access University data through Microsoft 365 applications, for example Outlook, Teams, OneNote etc. This is part of a programme of necessary steps the University is taking to protect its digital assets and is a requirement of both existing University policy, and external security accreditations which we hold, and underpin the business. Guidance is available to staff on what action they need to take: uob.sharepoint.com/sites/itservices/SitePages/change-to-staff-personal-mobile-access-to-data.aspx

Components

Microsoft Office 365 (Outlook, OneDrive)

Schedule

February 5, 2021 2:32PM - May 28, 2021 2:32PM BST

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September 21, 2021 10:15AM BST

[Update] Rules have been applied so that staff, postgraduate research students, members of the TSS service and students with staff roles that require IT access are required to install an app on their smartphone or tablets and ensure their device is on the latest version of the mobile operating system or latest security patches to be able to access University data through Microsoft 365 applications, for example Outlook, Teams, OneNote etc. Guidance can be found at uob.sharepoint.com/sites/itservices/SitePages/mobile-device-support.aspx

September 21, 2021 10:16AM BST

[Update] The new rules have been applied and guidance is provided in staff IT induction.

April 2021

Microsoft Teams issues

April 28, 2021 12:40PM BST

Microsoft Teams issues Partial Service Disruption

Incident Status

Partial Service Disruption

Components

Microsoft Office 365 (Outlook, OneDrive)

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April 27, 2021 12:05PM BST

[Investigating] Microsoft are investigating an issue with Microsoft Teams impacting Europe and Asia. This appears to be mainly affecting Teams Online, however some are reporting being unable to join meetings via the desktop app.

April 27, 2021 12:47PM BST

[Identified] Microsoft have identified errors within the chat service and are investigating these further to identify the source of the issue. Impacted functionality includes, but is not limited to: - Can't send or receive messages - Some Channels may not appear - Can't join channels - Can't join chats

April 27, 2021 2:23PM BST

[Monitoring] Microsoft have identified the root cause, and performed mitigating actions. They have confirmed that the service is now performing as expected. If you are still experiencing problems, please restart Teams. We will continue to monitor the service.

April 28, 2021 12:40PM BST

[Resolved] This is resolved

Warning - Phishing email impersonating HM Revenue & Customs

April 20, 2021 9:39AM BST

Warning - Phishing email impersonating HM Revenue & CustomsOperational

Incident Status

Operational

Components

Microsoft Office 365 (Outlook, OneDrive)

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April 16, 2021 10:17PM BST

[Investigating] Phishing emails with the subject line: "( GOV . HMRC . UK . CENTER) Valuation Office Agency" have been sent to some University accounts. We have identified and blocked the sender, if you have received one of these emails please delete it. If you have responded to the email with information please contact your bank. For more information on phishing emails please familiarise yourself with the guidance linked below. How to spot a suspicious communication • Learn how to spot such attempts with our guide at bristol.ac.uk/infosec/email-threat/identifying-threats • Find general guidance on how to protect your identity online at bristol.ac.uk/infosec/protectyou

April 16, 2021 10:30PM BST

[Identified] .

April 20, 2021 9:39AM BST

[Resolved] Emails removed from inboxes on evening of Friday 16th.

March 2021

Issues with Microsoft Office, Teams, Sharepoint and Dynamics

March 17, 2021 5:37PM GMT

Issues with Microsoft Office, Teams, Sharepoint and DynamicsPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Microsoft Office 365 (Outlook, OneDrive)

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March 15, 2021 10:10PM GMT

[Investigating] Microsoft have alerted us to issues with numerous services, including, authenticating into Microsoft Teams, Office and/or Dynamics, Xbox Live, and the Azure Portal

March 17, 2021 5:37PM GMT

[Resolved] This issue has been resolved

February 2021

An important change to how staff will access University data on personal mobile devices from 4 February

February 4, 2021 10:00AM GMT

An important change to how staff will access University data on personal mobile devices from 4 FebruaryPlanned Maintenance

Description

From Thursday 4 February we will be extending our use of Microsoft Intune to all staff personally owned mobile devices. This tool will be used to manage access to Microsoft 365 mobile applications (Outlook, Teams, OneNote, SharePoint etc) on Android and Apple devices when using a University account. Microsoft Intune will only allow access to University data in those applications if the devices are running the latest version of the operating system. This is part of a programme of necessary steps the University is taking to protect its digital assets and is a requirement of both existing University policy and external security accreditations which we hold and underpin the business. For details see the IT news item: uob.sharepoint.com/sites/itservices/SitePages/change-to-staff-personal-mobile-access-to-data.aspx?promotedState=1 (Ref: C2101-279)

Components

Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive)

Schedule

February 4, 2021 9:00AM - February 4, 2021 10:00AM GMT

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February 4, 2021 9:00AM GMT

[Update] Scheduled maintenance is starting.

February 4, 2021 10:00AM GMT

[Update] Scheduled maintenance is complete.

January 2021

Outlook Online background colour issue

January 11, 2021 5:27PM GMT

Outlook Online background colour issueDegraded Performance

Incident Status

Degraded Performance

Components

Microsoft Office 365 (Outlook, OneDrive)

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December 9, 2020 9:45AM GMT

[Identified] A recent Microsoft Office update has caused the background and text of Outlook Online to change colour, for some users. Text appears pink or white, so buttons look like they have disappeared. The fix is to go to Settings > Appearance, and change the theme back to the one of your choice.

December 9, 2020 10:28AM GMT

[Identified] A support incident has been logged with Microsoft for this issue.

January 11, 2021 5:27PM GMT

[Resolved] This issue should be resolved

December 2020

Sharepoint running slow

December 13, 2020 11:10PM GMT

Sharepoint running slowPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Microsoft Office 365 (Outlook, OneDrive)

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December 11, 2020 3:10PM GMT

[Investigating] Sharepoint is experiencing issues and is running very slowly or is inaccessible for some users.

December 11, 2020 3:58PM GMT

[Investigating] This is due to a Europe wide Microsoft issue . Impacted services include, but are not limited to: SharePoint Online OneDrive for Business Microsoft Teams Microsoft 365 admin center

December 13, 2020 11:10PM GMT

[Resolved] Issue resolved by Microsoft