March 2025

Essential network maintenance: 21-24 March

March 24, 2025 7:00AM GMT

Essential network maintenance: 21-24 MarchPlanned Maintenance

Description

On Friday 21 March from 5:00pm until Monday 24 March 7:00am, IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change may cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact the IT Service Desk if you have any questions or concerns regarding this work. C2502-019

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

March 21, 2025 5:00PM - March 24, 2025 7:00AM GMT

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March 21, 2025 5:00PM GMT

[Update] Scheduled maintenance is starting.

March 24, 2025 7:00AM GMT

[Update] Scheduled maintenance is complete.

Essential network maintenance: Wednesday 19 March

March 19, 2025 7:00PM GMT

Essential network maintenance: Wednesday 19 MarchPlanned Maintenance

Description

On Wednesday 19 March from 5:00pm until 7:00pm, IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change may cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact the IT Service Desk if you have any questions or concerns regarding this work. C2502-019 / C2503-144

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

March 19, 2025 5:00PM - March 19, 2025 7:00PM GMT

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March 19, 2025 5:00PM GMT

[Update] Scheduled maintenance is starting.

March 19, 2025 7:00PM GMT

[Update] Scheduled maintenance is complete.

December 2024

SITS essential maintenance: Sat 14 December - Sun 15th December

December 15, 2024 5:00PM GMT

SITS essential maintenance: Sat 14 December - Sun 15th DecemberPlanned Maintenance

Description

There is essential maintenance scheduled on the Student Information System (SITS) from Saturday 14th December at 7:00 am to Sunday 15th December 5:00 pm. SITS desktop client and e:Vision web pages will be unavailable during this time. The following applications/services will be also affected: Studentinfo Online Registration MyStudents BO Reporting ~ Students BO Reporting ~ Accommodation Unit and Programme Management System UPMS Open Day booking system Unit and Programme Catalogues PGT First Sift Tool STaR (previously BDC e-Portfolio) Degree Ceremonies Oracle Applications and Student Standard Jobs Password Reset System Please note that some content will also be unavailable via MyBristol. Other applications may be indirectly affected, for example being unable to refresh data from SITS. Please contact the IT Services Desk if you have any questions or concerns regarding this work bristol.ac.uk/it-services/contacts (REF:C2411-044)

Components

Student Information Systems (SITS), Websites and Intranets, Other services

Schedule

December 14, 2024 7:00AM - December 15, 2024 5:00PM GMT

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December 14, 2024 7:00AM GMT

[Update] Scheduled maintenance is starting.

December 15, 2024 5:00PM GMT

[Update] Scheduled maintenance is complete.

November 2024

Essential maintenance to SITS, services unavailable 6pm-9pm on Monday 11th November.

November 11, 2024 9:00PM GMT

Essential maintenance to SITS, services unavailable 6pm-9pm on Monday 11th November.Planned Maintenance

Description

Essential maintenance to the SITS system will be taking place on Monday 11th November between 6pm and 9pm. During this time, the following services will be unavailable. Password Reset System Studentinfo Online Registration MyStudents BO Reporting ~ Students BO Reporting ~ Accommodation Unit and Programme Management System UPMS Open Day booking system Unit and Programme Catalogues PGT First Sift Tool STaR (previously BDC e-Portfolio) Degree Ceremonies Oracle Applications and Student Standard Jobs eVision Please contact the IT Service Desk if you have any questions or concerns regarding this work bristol.ac.uk/it-services/contacts (REF: C2410-336)

Components

Student Information Systems (SITS), Websites and Intranets, Other services

Schedule

November 11, 2024 6:00PM - November 11, 2024 9:00PM GMT

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November 11, 2024 6:00PM GMT

[Update] Scheduled maintenance is starting.

November 11, 2024 9:00PM GMT

[Update] Scheduled maintenance is complete.

Essential maintenance on our Database Systems on 5th November

November 5, 2024 9:00AM GMT

Essential maintenance on our Database Systems on 5th NovemberPlanned Maintenance

Description

There is essential maintenance scheduled on one of our Database Systems for Tuesday 5th November 07:30 to 09:00. The following applications / services will be unavailable at this time. Data Warehouse Business Objects Umbrella Service BO Reporting ~ Accommodation BO Reporting ~ Admissions BO Reporting ~ Alumni BO Reporting ~ Careers BO Reporting ~ Finance BO Reporting ~ HR BO Reporting ~ ITS BO Reporting ~ Planning BO Reporting ~ Students BO Reporting ~ Training IT Services apologises for any inconvenience this may cause. C2410-064

Components

Administrative systems (Finance & HR), myERP - Finance & HR system, Student Information Systems (SITS), Other services

Schedule

November 5, 2024 7:30AM - November 5, 2024 9:00AM GMT

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November 5, 2024 7:30AM GMT

[Update] Scheduled maintenance is starting.

November 5, 2024 9:00AM GMT

[Update] Scheduled maintenance is complete.

October 2024

SITS Essential maintenance - Thursday 3rd October

October 3, 2024 7:00PM BST

SITS Essential maintenance - Thursday 3rd OctoberPlanned Maintenance

Description

Essential maintenance is scheduled on the Student Information System (SITS) on Thursday the 3rd of October, from 18:00 to 19:00. The following applications/services will be also affected:   SITS evision and client Studentinfo Please get in touch with the IT Services Desk if you have any questions or concerns regarding this work bristol.ac.uk/it-services/contacts C2409-296

Components

Student Information Systems (SITS)

Schedule

October 3, 2024 6:00PM - October 3, 2024 7:00PM BST

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October 3, 2024 6:00PM BST

[Update] Scheduled maintenance is starting.

October 3, 2024 7:00PM BST

[Update] Scheduled maintenance is complete.

September 2024

Planned maintenance for SITS on Tuesday 24th September

September 24, 2024 8:30AM BST

Planned maintenance for SITS on Tuesday 24th SeptemberPlanned Maintenance

Description

There is essential maintenance scheduled on the Student Information System (SITS) on Tuesday 24th September 07:30 am to 08.30 am. The following applications/services will be also affected:   SITS evision and client Studentinfo Please get in touch with the IT Services Desk if you have any questions or concerns regarding this work bristol.ac.uk/it-services/contacts C2409-033

Components

Student Information Systems (SITS)

Schedule

September 24, 2024 7:30AM - September 24, 2024 8:30AM BST

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September 24, 2024 7:30AM BST

[Update] Scheduled maintenance is starting.

September 24, 2024 8:30AM BST

[Update] Scheduled maintenance is complete.

Essential network maintenance: Between 5 pm and 6 pm on Thursday 5 September

September 5, 2024 6:00PM BST

Essential network maintenance: Between 5 pm and 6 pm on Thursday 5 SeptemberPlanned Maintenance

Description

IT Services will perform essential network maintenance on Thursday, September 5, between 5:00 p.m. and 6:00 p.m. Whilst every effort has been made to ensure the planned maintenance goes without incident services in Bristol should be considered ‘at-risk’ during this period. Please contact the IT Services Desk, bristol.ac.uk/it-services/contacts if you have any questions or concerns regarding this work. (Ref: C2401-196)

Components

Departmental Filestore, Student Information Systems (SITS), Telephony, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

September 5, 2024 5:00PM - September 5, 2024 6:00PM BST

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September 5, 2024 5:00PM BST

[Update] Scheduled maintenance is starting.

September 5, 2024 6:00PM BST

[Update] Scheduled maintenance is complete.

July 2024

Syllabus+ Rollover - General Online Timetables and Timetables in MyBristol Portal

July 15, 2024 11:59PM BST

Syllabus+ Rollover - General Online Timetables and Timetables in MyBristol PortalPlanned Maintenance

Description

As part of the annual rollover process of Syllabus+ for the next academic year, General (online) timetables and personal timetables in MyBristol Portal will be unavailable on the 15th of July. C2407-056 Annual Rollover of Syllabus Plus Data 2024.

Components

Student Information Systems (SITS)

Schedule

July 15, 2024 12:00AM - July 15, 2024 11:59PM BST

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July 15, 2024 12:00AM BST

[Update] Scheduled maintenance is starting.

July 15, 2024 11:59PM BST

[Update] Scheduled maintenance is complete.

June 2024

Unit Registration Details within StudentInfo is not currently working

June 10, 2024 1:55PM BST

Unit Registration Details within StudentInfo is not currently workingPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Student Information Systems (SITS), Other services

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June 10, 2024 11:49AM BST

[Identified] The option "Unit Registration Details" within StudentInfo is not currently working. To access this information, please follow the instructions for viewing your assessment information provided here: bristol.ac.uk/students/support/academic-advice/outcomes/view-assessment-details-and-results

June 10, 2024 1:55PM BST

[Resolved] This issue has now been fully resolved.

Essential work to SITS, services unavailable from 5pm on Friday 7 June to 9am on Monday 10 June

June 10, 2024 9:00AM BST

Essential work to SITS, services unavailable from 5pm on Friday 7 June to 9am on Monday 10 JunePlanned Maintenance

Description

Essential work to the SITS system will take place from 5 p.m. Friday, June 7th, to 9 a.m. Monday, June 10th. During this time, SITS will be unavailable. The following services will also be unavailable: SITS (SITS desktop client and e:Vision web pages) Studentinfo Unit and Programme Catalogues Unit and Programme Management System UPMS MyStudents Online Registration Password Reset System BO Reporting ~ Accommodation :BO Reporting ~ Students Degree Ceremonies HESA-Broadcaster Tariff Bearing Qualifications The following services will be available but impacted i.e. some functions may be unavailable or they may not show the most up to date information: Blackboard MyBristol Portal StarRez (Accommodation) MyERP SyllabusPlus Enterprise Timetabling Student CRM (Hobsons Connect) Data Warehouse Datahub Online Payments RXCO SLS Admissions Academic Scoring SLS Exam Scheduler SLS Exam Timetables Standard Jobs UCAS RIS Research Information System (Pure) Identity Matching Service Please contact the IT Services Desk if you have any questions or concerns regarding this work bristol.ac.uk/it-services/contacts (REF: C2403-100)

Components

Student Information Systems (SITS), Other services

Schedule

June 7, 2024 5:00PM - June 10, 2024 9:00AM BST

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June 7, 2024 5:00PM BST

[Update] Scheduled maintenance is starting.

June 10, 2024 9:00AM BST

[Update] Scheduled maintenance is complete.

May 2024

SITS - Essential Maintenance

May 23, 2024 8:00PM BST

SITS - Essential MaintenancePlanned Maintenance

Description

SSRS patching at 19:30 - 23/5/2024 Anticipated to be a small outage to SITS reporting (30mins) C2405-190

Components

Student Information Systems (SITS)

Schedule

May 23, 2024 7:30PM - May 23, 2024 8:00PM BST

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May 23, 2024 7:30PM BST

[Update] Scheduled maintenance is starting.

May 23, 2024 8:00PM BST

[Update] Scheduled maintenance is complete.

Wireless and wired network outages - Essential network maintenance will take place on Thursday 2 May between 5.30 pm and 9.00 pm

May 2, 2024 9:00PM BST

Wireless and wired network outages - Essential network maintenance will take place on Thursday 2 May between 5.30 pm and 9.00 pmPlanned Maintenance

Description

Essential network maintenance will take place on Thursday, 2 May, from 5.30 pm to 9.00 pm. During this period, there will be a break to the network on two occasions, each lasting 30 minutes. During these two periods, staff and students on campus will be unable to connect to services, and those off campus will be unable to access services hosted on-site. This will also impact services hosted on site that require internet access to function. We apologise for the inconvenience this may cause. If you have questions or concerns regarding this work please contact the IT Services Desk, bristol.ac.uk/it-services/contacts. (Ref C2405-011)

Components

Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, Printing (staff and students), Student Information Systems (SITS), Wired network, Wireless network

Schedule

May 2, 2024 5:30PM - May 2, 2024 9:00PM BST

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May 2, 2024 5:30PM BST

[Update] Scheduled maintenance is starting.

May 2, 2024 9:00PM BST

[Update] Scheduled maintenance is complete.

April 2024

Essential maintenance on our Database Systems on 30th April (C2404-193)

April 30, 2024 8:30AM BST

Essential maintenance on our Database Systems on 30th April (C2404-193)Planned Maintenance

Description

There is essential maintenance scheduled on one of our Database Systems for Tuesday 30th April 07:30 to 08:30. The following applications / services will be unavailable at this time. Data Warehouse Business Objects Umbrella Service BO Reporting ~ Accommodation BO Reporting ~ Admissions BO Reporting ~ Alumni BO Reporting ~ Careers BO Reporting ~ Finance BO Reporting ~ HR BO Reporting ~ ITS BO Reporting ~ Planning BO Reporting ~ Students BO Reporting ~ Training IT Services apologises for any inconvenience this may cause. C2404-193

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

April 30, 2024 7:30AM - April 30, 2024 8:30AM BST

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April 30, 2024 7:30AM BST

[Update] Scheduled maintenance is starting.

April 30, 2024 8:30AM BST

[Update] Scheduled maintenance is complete.

Emergency network maintenance

April 29, 2024 8:00PM BST

Emergency network maintenance Planned Maintenance

Description

Emergency network maintenance is scheduled between 5:00 pm and 8:00 pm today, Monday 29th April. We anticipate a brief interruption to a few services listed below starting from 5:30 pm. Please note that the network will be at risk until the maintenance is completed. Impacted Services: QTIC, Lorawan, Langford Vets, BCSG, TNP and BDFI (ref C2404-307)

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

April 29, 2024 5:00PM - April 29, 2024 8:00PM BST

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April 29, 2024 5:00PM BST

[Update] Scheduled maintenance is starting.

April 29, 2024 8:00PM BST

[Update] Scheduled maintenance is complete.

Essential maintenance to SITS, services unavailable 6pm-8pm on Monday 8th April.

April 8, 2024 9:00PM BST

Essential maintenance to SITS, services unavailable 6pm-8pm on Monday 8th April.Planned Maintenance

Description

Essential maintenance to the SITS system will be taking place on Monday 8th April between 6pm and 8pm. During this time, the following services will be unavailable. Password Reset System Studentinfo Online Registration MyStudents BO Reporting ~ Students BO Reporting ~ Accommodation Unit and Programme Management System UPMS Open Day booking system Unit and Programme Catalogues PGT First Sift Tool STaR (previously BDC e-Portfolio) Degree Ceremonies Oracle Applications and Student Standard Jobs eVision Please note that some services won't appear in MyBristol. Please contact the IT Services Desk if you have any questions or concerns regarding this work bristol.ac.uk/it-services/contacts (REF: C2403-148)

Components

Student Information Systems (SITS), Other services

Schedule

April 8, 2024 6:00PM - April 8, 2024 9:00PM BST

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April 8, 2024 6:00PM BST

[Update] Scheduled maintenance is starting.

April 8, 2024 9:00PM BST

[Update] Scheduled maintenance is complete.

March 2024

Essential database maintenance affecting some service on 12 March between 9am and midday

March 12, 2024 12:01PM GMT

Essential database maintenance affecting some service on 12 March between 9am and middayPlanned Maintenance

Description

Due to essential database maintenance, the following services will be inaccessible on Tuesday, 12 March from 9am to midday: - Student Info - Online Registration - Photo ID Upload - Oracle Applications such as PIMS (legacy HR system) - CARB - Standard Jobs - Legacy Accommodation admin system For any concerns or further information, please do not hesitate to contact the IT Service Desk, bristol.ac.uk/it-services/contacts (Ref: C2402-024)

Components

Student Information Systems (SITS), Other services

Schedule

March 12, 2024 9:00AM - March 12, 2024 12:01PM GMT

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March 12, 2024 9:00AM GMT

[Update] Scheduled maintenance is starting.

March 12, 2024 12:01PM GMT

[Update] Scheduled maintenance is complete.

Student Information System (SITS) essential maintenance: Saturday 9 March to Sunday 10 March

March 10, 2024 5:00PM GMT

Student Information System (SITS) essential maintenance: Saturday 9 March to Sunday 10 MarchPlanned Maintenance

Description

There is essential maintenance scheduled on the Student Information System (SITS) from Saturday 9th March at 8:00 am to Sunday 10th March 5:00 pm. SITS desktop client and e:Vision web pages will be unavailable during this time. The following applications/services will be also affected: Studentinfo Online Registration MyStudents BO Reporting ~ Students BO Reporting ~ Accommodation Unit and Programme Management System UPMS Open Day booking system Unit and Programme Catalogues PGT First Sift Tool STaR (previously BDC e-Portfolio) Degree Ceremonies Oracle Applications and Student Standard Jobs Password Reset System Please note that some content will also be unavailable via MyBristol. Other applications may be indirectly affected, for example being unable to refresh data from SITS. Please contact the IT Service Desk if you have any questions or concerns regarding this work bristol.ac.uk/it-services/contacts (REF:C2402-189)

Components

Student Information Systems (SITS), Other services

Schedule

March 9, 2024 8:00AM - March 10, 2024 5:00PM GMT

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March 9, 2024 8:00AM GMT

[Update] Scheduled maintenance is starting.

March 10, 2024 5:00PM GMT

[Update] Scheduled maintenance is complete.

Performance issues in SITS eVision

March 4, 2024 8:03AM GMT

Performance issues in SITS eVision Service Disruption

Incident Status

Service Disruption

Components

Student Information Systems (SITS)

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February 27, 2024 4:12PM GMT

[Investigating] We are experiencing performance issues in SITS eVision at the moment, IT Services are investigating. We hope to resolve this issue soon, apologies for the inconvenience.

February 27, 2024 5:11PM GMT

[Monitoring] Immediate SITS eVision performance issue is now been resolved, albeit we are still monitoring the service

March 4, 2024 8:03AM GMT

[Resolved] This issue is now Resolved.

SITS maintenance : Saturday 2nd March 9am - 5pm

March 2, 2024 5:00PM GMT

SITS maintenance : Saturday 2nd March 9am - 5pmPlanned Maintenance

Description

SITS will be undergoing planned maintenance on Saturday 2nd March 9am-5pm. Both Evision and the SITS client will be unavailable during this time. The SITS database will remain available and any other services/integrations that use SITS data will be unaffected. (C2402-141)

Components

Student Information Systems (SITS)

Schedule

March 2, 2024 9:00AM - March 2, 2024 5:00PM GMT

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March 2, 2024 9:00AM GMT

[Update] Scheduled maintenance is starting.

March 2, 2024 5:00PM GMT

[Update] Scheduled maintenance is complete.