March 2025

Essential network maintenance: 21-24 March

March 24, 2025 7:00AM GMT

Essential network maintenance: 21-24 MarchPlanned Maintenance

Description

On Friday 21 March from 5:00pm until Monday 24 March 7:00am, IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change may cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact the IT Service Desk if you have any questions or concerns regarding this work. C2502-019

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

March 21, 2025 5:00PM - March 24, 2025 7:00AM GMT

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March 21, 2025 5:00PM GMT

[Update] Scheduled maintenance is starting.

March 24, 2025 7:00AM GMT

[Update] Scheduled maintenance is complete.

8x8 Contact Center Planned Maintenance Notification

March 23, 2025 4:00AM GMT

8x8 Contact Center Planned Maintenance NotificationPlanned Maintenance

Description

8x8 will perform network maintenance on the Contact Center UK3 Datacenter on Sun Mar 23 3:00:00 GMT 2025 to Sun Mar 23 4:00:00 GMT 2025. We do not anticipate any service impact. Ref C2503-163

Components

Telephony

Schedule

March 23, 2025 3:00AM - March 23, 2025 4:00AM GMT

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March 23, 2025 3:00AM GMT

[Update] Scheduled maintenance is starting.

March 23, 2025 4:00AM GMT

[Update] Scheduled maintenance is complete.

Essential network maintenance: Wednesday 19 March

March 19, 2025 7:00PM GMT

Essential network maintenance: Wednesday 19 MarchPlanned Maintenance

Description

On Wednesday 19 March from 5:00pm until 7:00pm, IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change may cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact the IT Service Desk if you have any questions or concerns regarding this work. C2502-019 / C2503-144

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

March 19, 2025 5:00PM - March 19, 2025 7:00PM GMT

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March 19, 2025 5:00PM GMT

[Update] Scheduled maintenance is starting.

March 19, 2025 7:00PM GMT

[Update] Scheduled maintenance is complete.

8x8 change to the Contact Centre platform on 17th March 23:00 - 18th March 03:00

March 18, 2025 3:00AM GMT

8x8 change to the Contact Centre platform on 17th March 23:00 - 18th March 03:00Planned Maintenance

Description

8x8 has informed us that they are making a change to the Contact Centre platform on 17th March 23:00 - 18th March 03:00 8x8 have stated this will not be service affecting. Users who log in for the first time after the change (March 18th usual business hours) may see the broadcast banner/pop notification that would have been sent during the change. Users are to dismiss/close the notification. Should users encounter any log in issues please ask them to clear their browser cache. Guidance for clearing browser cache for chrome support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop Guidance for clearing browser cache for Edge microsoft.com/en-us/edge/learning-center/how-to-manage-and-clear-your-cache-and-cookies?form=MA13I2

Components

Telephony

Schedule

March 17, 2025 11:00PM - March 18, 2025 3:00AM GMT

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March 17, 2025 11:00PM GMT

[Update] Scheduled maintenance is starting.

March 18, 2025 3:00AM GMT

[Update] Scheduled maintenance is complete.

8x8 Contact Center Planned Maintenance Notification

March 7, 2025 11:00PM GMT

8x8 Contact Center Planned Maintenance NotificationPlanned Maintenance

Description

8x8 will perform network maintenance on the Contact Center UK3 Datacenter on Fri Mar 7 21:00:00 GMT 2025 to Fri Mar 7 23:00:00 GMT 2025. We do not anticipate any service impact. Reference C2503-005

Components

Telephony

Schedule

March 7, 2025 9:00PM - March 7, 2025 11:00PM GMT

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March 7, 2025 9:00PM GMT

[Update] Scheduled maintenance is starting.

March 7, 2025 11:00PM GMT

[Update] Scheduled maintenance is complete.

February 2025

8x8 Contact Centre maintenance: Thurs 13th February

February 13, 2025 4:00AM GMT

8x8 Contact Centre maintenance: Thurs 13th FebruaryPlanned Maintenance

Description

8x8 has informed us that they are making a change to the Contact Centre platform overnight. 13th Feb 0:00-04:00 8x8 have stated this will not be service affecting. Users who log in for the first time after the change (Feb 13th usual business hours) may see the broadcast banner/pop notification that would have been sent during the change. Users are to dismiss/close the notification. Should users encounter any log in issues please ask them to clear their browser cache. Guidance for clearing browser cache for chrome support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop Guidance for clearing browser cache for Edge microsoft.com/en-us/edge/learning-center/how-to-manage-and-clear-your-cache-and-cookies?form=MA13I2

Components

Telephony, Other services

Schedule

February 12, 2025 12:00AM - February 13, 2025 4:00AM GMT

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February 12, 2025 5:02PM GMT

[Update] Scheduled maintenance is starting.

February 13, 2025 4:00AM GMT

[Update] Scheduled maintenance is complete.

Teams PSTN calls brief interruption: Thursday 6th February 8pm - 4am Friday 7th February 2025.

February 7, 2025 4:00AM GMT

Teams PSTN calls brief interruption: Thursday 6th February 8pm - 4am Friday 7th February 2025.Planned Maintenance

Description

One of our providers are upgrading some of their internal infrastructure. Any Microsoft Teams calls over the PSTN (mobile, local, national, or international) are at risk. There will be a service interruption of 15 mins. C2501-241

Components

Telephony

Schedule

February 6, 2025 8:00PM - February 7, 2025 4:00AM GMT

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February 6, 2025 8:00PM GMT

[Update] Scheduled maintenance is starting.

February 7, 2025 4:00AM GMT

[Update] Scheduled maintenance is complete.

January 2025

Teams PSTN calls brief interruption: Monday 20th January - Tuesday 21st January

January 21, 2025 4:00AM GMT

Teams PSTN calls brief interruption: Monday 20th January - Tuesday 21st JanuaryPlanned Maintenance

Description

One of our providers are upgrading some of their internal infrastructure. Any Microsoft Teams calls over the PSTN (mobile, local, national, or international) are at risk. There will be a service interruption of 15 mins. Monday 20th January 20:00 till 04:00 on Tuesday 21st January 2025. C2501-056

Components

Telephony, Other services

Schedule

January 20, 2025 8:00PM - January 21, 2025 4:00AM GMT

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January 20, 2025 8:00PM GMT

[Update] Scheduled maintenance is starting.

January 21, 2025 4:00AM GMT

[Update] Scheduled maintenance is complete.

October 2024

Essential Telephony maintenance - 21st-22nd October

October 22, 2024 4:00AM BST

Essential Telephony maintenance - 21st-22nd OctoberPlanned Maintenance

Description

Between 20:00 on 21/10 to 04:00 22/10 our provider is performing some maintenance to their infrastructure. Anyone using Teams to make or receive calls should be aware the service is at risk.

Components

Telephony

Schedule

October 21, 2024 8:00PM - October 22, 2024 4:00AM BST

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October 21, 2024 8:00PM BST

[Update] Scheduled maintenance is starting.

October 22, 2024 4:00AM BST

[Update] Scheduled maintenance is complete.

September 2024

Essential Maintenance - IT Service Desk phone line - temporary change

September 25, 2024 9:00AM BST

Essential Maintenance - IT Service Desk phone line - temporary changePlanned Maintenance

Description

There is essential maintenance required on the IT Service Desk phone line on Wednesday 25th September 08:00-09:00hrs. Therefore any phone calls between those times will need to be made to a temporary number - 0117 374 6644 The normal IT Service Desk number will then be operational again after 9am on Weds 25th.

Components

Telephony

Schedule

September 25, 2024 8:00AM - September 25, 2024 9:00AM BST

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September 25, 2024 8:00AM BST

[Update] Scheduled maintenance is starting.

September 25, 2024 9:00AM BST

[Update] Scheduled maintenance is complete.

Essential network maintenance: Between 5 pm and 6 pm on Thursday 5 September

September 5, 2024 6:00PM BST

Essential network maintenance: Between 5 pm and 6 pm on Thursday 5 SeptemberPlanned Maintenance

Description

IT Services will perform essential network maintenance on Thursday, September 5, between 5:00 p.m. and 6:00 p.m. Whilst every effort has been made to ensure the planned maintenance goes without incident services in Bristol should be considered ‘at-risk’ during this period. Please contact the IT Services Desk, bristol.ac.uk/it-services/contacts if you have any questions or concerns regarding this work. (Ref: C2401-196)

Components

Departmental Filestore, Student Information Systems (SITS), Telephony, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

September 5, 2024 5:00PM - September 5, 2024 6:00PM BST

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September 5, 2024 5:00PM BST

[Update] Scheduled maintenance is starting.

September 5, 2024 6:00PM BST

[Update] Scheduled maintenance is complete.

August 2024

Essential network maintenance: Brief interruptions to services between 5pm and 8pm on 19 August 2024

August 19, 2024 8:00PM BST

Essential network maintenance: Brief interruptions to services between 5pm and 8pm on 19 August 2024Planned Maintenance

Description

On Monday, August 19, between 5 pm and 8 pm, essential network maintenance will take place to conduct a failover test following the recent reconfiguration of our core network. While every effort has been made to ensure there is minimal impact to services, we anticipate that during this change there will be two small interruptions to the network traffic (affecting both wired and wireless) when we remove and reconnect, and services may experience a very brief interruption. These interruptions will happen around 5.30 pm and 7.15 pm. These interruptions to the network will impact access to services hosted on campus and access from campus to online services, including some telephony. We are engaging with key service owners to help mitigate any impact. The network should recover without manual intervention, but IT staff will be on standby during the work to monitor key services and act if required. As always, with changes like this, the network will be classed as ‘at-risk’ for the duration of the work. If you have any concerns or questions regarding this work, please contact the IT Services Desk, bristol.ac.uk/it-services/contacts (Ref: C2407-389)

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Departmental Filestore, Microsoft Office 365 (Outlook, OneDrive), Printing (staff and students), Remote desktop (staff, student, other), Telephony, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

August 19, 2024 5:00PM - August 19, 2024 8:00PM BST

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August 19, 2024 5:00PM BST

[Update] Scheduled maintenance is starting.

August 19, 2024 8:00PM BST

[Update] Scheduled maintenance is complete.

July 2024

Issues with 8x8 phone system

July 22, 2024 3:59PM BST

Issues with 8x8 phone systemDegraded Performance

Incident Status

Degraded Performance

Components

Telephony

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July 22, 2024 11:51AM BST

[Investigating] There is currently an issue with the 8x8 phone system used by the IT Service Desk. Unified Communications team have been made aware and are investigating with the supplier. If you are having issues contacting the Service Desk please be aware that you can still raise tickets via the Self Service Portal for our Halo ticketing system - bristol.ac.uk/it-support

July 22, 2024 12:29PM BST

[Monitoring] Unified Comms have idfentified the potential issue and have implemented a workaround that appears to have been successful. SD are continuing to monitor the situation.

July 22, 2024 3:59PM BST

[Resolved] This issue is now resolved.

Essential network maintenance on Monday 15 July at 6 pm

July 15, 2024 6:30PM BST

Essential network maintenance on Monday 15 July at 6 pmPlanned Maintenance

Description

Essential network maintenance is needed to resolve a known issue. During the work, there will be a brief interruption at 6 pm to the following services. - VoIP and Openscape phones - MyERP - Print Release - Degree Ceremonies - Online timetables - SyllabusPlus Enterprise Timetabling - Datahub - ZD-PHYS calgary cluster compute services - ZD-MATH Cream Cluster - ZD-PHYS DICE cluster - H&L-SmartZoom - ZC-RX-Works - REXCO There will also be a brief interruption to the network at this time for QTIC, Langford, LoraWAN, Engine Shed and BCSG. Every effort will be made to minimise the impact on services, and IT staff will be on standby to ensure services recover as quickly as possible. If you have any concerns or questions regarding this work, please contact the IT Services Desk, bristol.ac.uk/it-services/contacts (Ref: C2407-102)

Components

myERP - Finance & HR system, Printing (staff and students), Telephony, Wired network, Wireless network, Other services

Schedule

July 15, 2024 6:00PM - July 15, 2024 6:30PM BST

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July 15, 2024 6:00PM BST

[Update] Scheduled maintenance is starting.

July 15, 2024 6:30PM BST

[Update] Scheduled maintenance is complete.

June 2024

Tuesday 4th June: Student Accommodation 0117 37 46637 moving over to a new Contact Centre

June 4, 2024 9:00AM BST

Tuesday 4th June: Student Accommodation 0117 37 46637 moving over to a new Contact CentrePlanned Maintenance

Description

Student Accommodation 0117 37 46637 will be moving over to a new Contact Centre from their previous service. There is no anticipated downtime, and the new service will be available from 09:00 on 04/06/24.

Components

Telephony

Schedule

June 4, 2024 8:00AM - June 4, 2024 9:00AM BST

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June 4, 2024 8:00AM BST

[Update] Scheduled maintenance is starting.

June 4, 2024 9:00AM BST

[Update] Scheduled maintenance is complete.

May 2024

Issues with phone system affecting IT Services & Student Services

May 29, 2024 11:04AM BST

Issues with phone system affecting IT Services & Student ServicesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Telephony

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May 29, 2024 10:53AM BST

[Investigating] We are currently seeing issues with the phone system affecting IT Services & Student Services whereby calls are not connecting to available agents. This has been reported to the Unified Comms team who are investigating.

May 29, 2024 11:04AM BST

[Resolved] This issue is now resolved.

Issue with analogue phones at Oakfield House

May 23, 2024 9:48AM BST

Issue with analogue phones at Oakfield HousePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Telephony

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May 22, 2024 1:58PM BST

[Investigating] There has been an issue identified with the analogue phones at Oakfield House which means that they cannot currently receive incoming or make outgoing phone calls. Those numbers with voicemail will still receive the voicemail messages. No issues with Openscape or Teams calls from same location. A third-party contractor will be onsite tomorrow at 9am to meet the deployment team from Unified Comms in an effort to resolve the issue.

May 23, 2024 9:48AM BST

[Resolved] This issue is now resolved.

Issues with Zoom

May 9, 2024 3:48PM BST

Issues with ZoomService Disruption

Incident Status

Service Disruption

Components

Telephony

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May 9, 2024 11:21AM BST

[Investigating] We are currently investigating issues affecting Zoom where some users are seeing their Zoom software being uninstalled. Further information to follow.

May 9, 2024 3:48PM BST

[Resolved] This issue is now considered to be resolved. Unified Comms team have contacted individual affected users accordingly.

Issues with analogue phones in OPH, MVB and Chemistry buildings

May 3, 2024 4:15PM BST

Issues with analogue phones in OPH, MVB and Chemistry buildingsPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Telephony

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May 3, 2024 9:09AM BST

[Investigating] Issues have been reported with the analogue phone system in Old Park Hill, Merchant Venturers Building and Chemistry. This is currently being investigated.

May 3, 2024 4:15PM BST

[Resolved] This incident is now resolved.

April 2024

Essential maintenance on our Database Systems on 30th April (C2404-193)

April 30, 2024 8:30AM BST

Essential maintenance on our Database Systems on 30th April (C2404-193)Planned Maintenance

Description

There is essential maintenance scheduled on one of our Database Systems for Tuesday 30th April 07:30 to 08:30. The following applications / services will be unavailable at this time. Data Warehouse Business Objects Umbrella Service BO Reporting ~ Accommodation BO Reporting ~ Admissions BO Reporting ~ Alumni BO Reporting ~ Careers BO Reporting ~ Finance BO Reporting ~ HR BO Reporting ~ ITS BO Reporting ~ Planning BO Reporting ~ Students BO Reporting ~ Training IT Services apologises for any inconvenience this may cause. C2404-193

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

April 30, 2024 7:30AM - April 30, 2024 8:30AM BST

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April 30, 2024 7:30AM BST

[Update] Scheduled maintenance is starting.

April 30, 2024 8:30AM BST

[Update] Scheduled maintenance is complete.