May 2024

Issues with analogue phones in OPH, MVB and Chemistry buildings

May 3, 2024 4:15PM BST

Issues with analogue phones in OPH, MVB and Chemistry buildingsPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Telephony

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May 3, 2024 9:09AM BST

[Investigating] Issues have been reported with the analogue phone system in Old Park Hill, Merchant Venturers Building and Chemistry. This is currently being investigated.

May 3, 2024 4:15PM BST

[Resolved] This incident is now resolved.

April 2024

Essential maintenance on our Database Systems on 30th April (C2404-193)

April 30, 2024 8:30AM BST

Essential maintenance on our Database Systems on 30th April (C2404-193)Planned Maintenance

Description

There is essential maintenance scheduled on one of our Database Systems for Tuesday 30th April 07:30 to 08:30. The following applications / services will be unavailable at this time. Data Warehouse Business Objects Umbrella Service BO Reporting ~ Accommodation BO Reporting ~ Admissions BO Reporting ~ Alumni BO Reporting ~ Careers BO Reporting ~ Finance BO Reporting ~ HR BO Reporting ~ ITS BO Reporting ~ Planning BO Reporting ~ Students BO Reporting ~ Training IT Services apologises for any inconvenience this may cause. C2404-193

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

April 30, 2024 7:30AM - April 30, 2024 8:30AM BST

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April 30, 2024 7:30AM BST

[Update] Scheduled maintenance is starting.

April 30, 2024 8:30AM BST

[Update] Scheduled maintenance is complete.

Emergency network maintenance

April 29, 2024 8:00PM BST

Emergency network maintenance Planned Maintenance

Description

Emergency network maintenance is scheduled between 5:00 pm and 8:00 pm today, Monday 29th April. We anticipate a brief interruption to a few services listed below starting from 5:30 pm. Please note that the network will be at risk until the maintenance is completed. Impacted Services: QTIC, Lorawan, Langford Vets, BCSG, TNP and BDFI (ref C2404-307)

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

April 29, 2024 5:00PM - April 29, 2024 8:00PM BST

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April 29, 2024 5:00PM BST

[Update] Scheduled maintenance is starting.

April 29, 2024 8:00PM BST

[Update] Scheduled maintenance is complete.

Network & Telephony Connection Issues

April 11, 2024 11:26AM BST

Network & Telephony Connection IssuesOperational

Incident Status

Operational

Components

Telephony, Wired network, Wireless network

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April 11, 2024 11:26AM BST

[Resolved] There was an issue reported yesterday evening (10/04/24) that affected wired & wireless network and telephony connections between approximately 18:15 and 21:30. These issues are now resolved .

March 2024

Essential maintenance - Telephony - Tues 12th March

March 12, 2024 1:00PM GMT

Essential maintenance - Telephony - Tues 12th MarchPlanned Maintenance

Description

On Tuesday 12th March at 12pm we will be updating the telephony system which provides voicemail to some University services eg: IT Service desk and Small Animal Vet practise. We do not foresee any outages although a quick loss of service may be experienced

Components

Telephony

Schedule

March 12, 2024 12:00PM - March 12, 2024 1:00PM GMT

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March 12, 2024 12:00PM GMT

[Update] Scheduled maintenance is starting.

March 12, 2024 1:00PM GMT

[Update] Scheduled maintenance is complete.

8x8 Contact Center Planned Maintenance: Friday, March 8th

March 9, 2024 2:00AM GMT

8x8 Contact Center Planned Maintenance: Friday, March 8thPlanned Maintenance

Description

This maintenance will take place on Friday, March 8th, starting at 11 PM GMT and will end March 9th 2 AM GMT(3 hours). This will cover those users on 8x8 Contact Centre, and the service will be deemed at risk for the duration of the maintenance window.

Components

Telephony

Schedule

March 8, 2024 11:00PM - March 9, 2024 2:00AM GMT

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March 8, 2024 11:00PM GMT

[Update] Scheduled maintenance is starting.

March 9, 2024 2:00AM GMT

[Update] Scheduled maintenance is complete.

February 2024

Interruption to incoming calls for a range of numbers on the morning of 6 February

February 6, 2024 1:08PM GMT

Interruption to incoming calls for a range of numbers on the morning of 6 FebruaryPlanned Maintenance

Description

Virgin Media will no longer support a number of old telephone lines and we need to move the following numbers to a new cloud-based solution to avoid losing these numbers. The work will take place on the morning of Tuesday 6 February. While the numbers are ported, external incoming calls will not be received. Internal calls and outgoing calls are unaffected. This typically takes one hour but due to the amount of numbers this could take up to 4 hours or longer. The number ranges affected by this change are: - 01173310200 - 01173310999 (800 numbers) - 01173311000 - 01173311399 (400 numbers)  - 01173311400 - 01173312999 (1600 numbers) - 01173313000 - 01173313299 (300 numbers) - 01173313500 - 01173314999 (1500 numbers) - 01173315000 - 01173315999 (1000 numbers) - 01173316000 - 01173319997 (3998 numbers) - 01173942000 - 01173942999 (1000 numbers) - 01173319999  If you have any queries or concerns, please do not hesitate to contact the IT Service Desk, bristol.ac.uk/it-services/contacts (Ref: C2311-309)

Components

Telephony

Schedule

February 6, 2024 8:00AM - February 6, 2024 1:00PM GMT

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February 6, 2024 10:48AM GMT

[Update] Work has started.

February 6, 2024 1:08PM GMT

[Update] Maintenance has been completed.

December 2023

Interruption to incoming calls for a range of numbers on the morning of 5 December

December 5, 2023 12:00PM GMT

Interruption to incoming calls for a range of numbers on the morning of 5 December Planned Maintenance

Description

Virgin Media will no longer support a number of old telephone lines and we need to move the following numbers to a new a cloud-based solution to avoid losing these numbers. The work will take place on the morning of Tuesday 5 December. While the numbers are ported, external incoming calls will not be received. This typically takes one hour but could take up to four hours. Internal calls and outgoing calls are unaffected. In total 5,000 numbers across campus will be ported. The number ranges affected by this change are: - 01179287000 to 01179287199 (200 numbers) - 01179287200 to 01179287999 (800 numbers) - 01179288000 to 01179289999 (2000 numbers) - 01179545000 to 01179545999 (1000 numbers) - 01179546000 to 01179546599 (600 numbers) - 01179546600 to 01179546799 (200 numbers) - 01179546800 to 01179546999 (200 numbers) If you have any queries or concerns, please do not hesitate to contact the IT Service Desk, bristol.ac.uk/it-services/contacts (ref: C2304-291)

Components

Telephony

Schedule

December 5, 2023 8:00AM - December 5, 2023 12:00PM GMT

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December 5, 2023 8:00AM GMT

[Update] Scheduled maintenance is starting.

December 5, 2023 12:00PM GMT

[Update] Scheduled maintenance is complete.

November 2023

Telephony outage Oakfield House: Tues 21st November

November 21, 2023 2:00PM GMT

Telephony outage Oakfield House: Tues 21st NovemberPlanned Maintenance

Description

Further preparation needs to take place on the University telephone infrastructure. The remaining UoB analogue telephone number ranges will be porting to a cloud-based solution. Porting of the telephone lines at OAKFIELD HOUSE to take place during the working day of 21st November 2023 starting at 9.30am. There will be a small outage in service, but we expect service to be restored by normal working hours. The number range associated with this is 0117 33 10001 through to 0117 33 10199 and 0117 33 13300 through to 0117 33 13499. C2310-327

Components

Telephony

Schedule

November 21, 2023 9:30AM - November 21, 2023 2:00PM GMT

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November 21, 2023 9:30AM GMT

[Update] Scheduled maintenance is starting.

November 21, 2023 2:00PM GMT

[Update] Scheduled maintenance is complete.

10th November: Telephone system maintenance MVB

November 10, 2023 11:00AM GMT

10th November: Telephone system maintenance MVBPlanned Maintenance

Description

We are undertaking routine maintenance on the MVB telephone system on 10th November, from 9:30 am to 11:00 We do not expect any disruption to service.

Components

Telephony

Schedule

November 10, 2023 9:30AM - November 10, 2023 11:00AM GMT

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November 10, 2023 9:30AM GMT

[Update] Scheduled maintenance is starting.

November 10, 2023 11:00AM GMT

[Update] Scheduled maintenance is complete.

Brief outages to Student Wellbeing line: Thursday 9th November 17:00-19:00

November 9, 2023 7:00PM GMT

Brief outages to Student Wellbeing line: Thursday 9th November 17:00-19:00Planned Maintenance

Description

Unified Comms plan to test disaster recovery and business continuity for PSTN calling (International, National, Local & Mobile calls- both inbound and outbound) on Thursday 9th November 2023 between 5pm -7pm. There will be short blips of no more than 5 minutes where no calls will be able to be received or made.

Components

Telephony

Schedule

November 9, 2023 5:00PM - November 9, 2023 7:00PM GMT

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November 9, 2023 5:00PM GMT

[Update] Scheduled maintenance is starting.

November 9, 2023 7:00PM GMT

[Update] Scheduled maintenance is complete.

July 2023

Issues with University phones

July 28, 2023 1:57PM BST

Issues with University phonesService Disruption

Incident Status

Service Disruption

Components

Telephony

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July 28, 2023 11:44AM BST

[Investigating] We are currently experiencing issues with the University phone system. Calls are are not getting connected. This is effecting all University VoIP phones uncluding: Langford Vets Student Services IT Services We are investigating the issue

July 28, 2023 1:57PM BST

[Resolved] Phones service has now been resolved

Phone issues affecting external callers

July 6, 2023 2:18PM BST

Phone issues affecting external callersPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Telephony

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July 6, 2023 10:25AM BST

[Investigating] We are currently seeing reports about external users not able to ring into the University. Internal calls are working fine. We are currently investigating the issue, we will update when we know more.

July 6, 2023 2:18PM BST

[Resolved] The issue has now been resolved

June 2023

Brief interruption to analogue phone service on the evening of Tuesday 6 June

June 7, 2023 7:00AM BST

Brief interruption to analogue phone service on the evening of Tuesday 6 JunePlanned Maintenance

Description

The University is working to modernise its telephony infrastructure by replacing outdated analogue phones before the nationwide discontinuation of BT's analogue PSTN network. During the night of 6 June, the remaining analogue telephone number ranges will be porting to a cloud based solution. There will be a small outage in service but we expect service to be restored by normal working hours. You can identify analogue phones by looking for devices that do not have ‘Unify’ written on them or an LCD screen, such as the Agent 1000, BT Diverse 7110, BT Converse 2300 models (see uob.sharepoint.com/sites/itservices/SitePages/Phones-available-at-the-University.aspx)

Components

Telephony

Schedule

June 6, 2023 6:00PM - June 7, 2023 7:00AM BST

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June 6, 2023 6:00PM BST

[Update] Scheduled maintenance is starting.

June 7, 2023 7:00AM BST

[Update] Scheduled maintenance is complete.

March 2023

Brief interruption to calls made from Microsoft Teams on 28 March at 9 pm

March 28, 2023 10:00PM BST

Brief interruption to calls made from Microsoft Teams on 28 March at 9 pmPlanned Maintenance

Description

Due to IT maintenance affecting telephony, Microsoft Teams will experience short blips to service of no more than five minutes at around 9 pm on Tuesday 28 March. (Ref: C2303-176)

Components

Telephony

Schedule

March 28, 2023 9:00PM - March 28, 2023 10:00PM BST

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March 28, 2023 9:00PM BST

[Update] Scheduled maintenance is starting.

March 28, 2023 10:00PM BST

[Update] Scheduled maintenance is complete.

Essential network maintenance - Thursday 2 March

March 2, 2023 7:00PM GMT

Essential network maintenance - Thursday 2 MarchPlanned Maintenance

Description

On Thursday 2 March, between the hours of 5:00pm and 7:00pm, IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change will cause brief interruptions to some services on the University network. Services should be considered ‘at-risk’ during this period. Please contact the IT Service Desk, service-desk@bristol.ac.uk, if you have any questions or concerns regarding this work. (C2301-097)

Components

Administrative systems (Finance & HR), Blackboard, RePlay and Library systems, myERP - Finance & HR system, Printing (staff and students), Student Information Systems (SITS), Telephony, Wired network, Wireless network, Other services

Schedule

March 2, 2023 5:00PM - March 2, 2023 7:00PM GMT

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March 2, 2023 5:00PM GMT

[Update] Scheduled maintenance is starting.

March 2, 2023 7:00PM GMT

[Update] Scheduled maintenance is complete.

February 2023

Tues 28 Feb - C3 Voicemail service upgrade

February 28, 2023 1:00PM GMT

Tues 28 Feb - C3 Voicemail service upgradePlanned Maintenance

Description

We will be upgrading the C3 Voicemail service on the 28th February 2023 from 10.30 am till lunchtime. We do not foresee any downtime during this upgrade.

Components

Telephony

Schedule

February 28, 2023 10:30AM - February 28, 2023 1:00PM GMT

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February 28, 2023 10:30AM GMT

[Update] Scheduled maintenance is starting.

February 28, 2023 1:00PM GMT

[Update] Scheduled maintenance is complete.

Essential network maintenance impacting multiple services on Saturday 25 February

February 25, 2023 5:00PM GMT

Essential network maintenance impacting multiple services on Saturday 25 FebruaryPlanned Maintenance

Description

Essential work is taking place to the University network services on Saturday 25 February between 9.00am and 5.00pm During this work, there will be an interruption to a number of services from 12.20 pm to 12.50 pm and between 2.30 pm and 3.00 pm. IT staff will be monitoring services to ensure they recover promptly. If you do encounter an issue, please wait and then try connecting again outside these times. If you have any questions or concerns regarding this work, please contact the IT Service Desk, bristol.ac.uk/it-services/contacts (Ref: C2301-320)

Components

Administrative systems (Finance & HR), Departmental Filestore, myERP - Finance & HR system, Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Telephony, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

February 25, 2023 9:00AM - February 25, 2023 5:00PM GMT

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February 25, 2023 9:00AM GMT

[Update] Scheduled maintenance is starting.

February 25, 2023 5:00PM GMT

[Update] Scheduled maintenance is complete.

January 2023

Emergency network maintenance at 3.30pm on Monday 30 January

January 30, 2023 4:42PM GMT

Emergency network maintenance at 3.30pm on Monday 30 JanuaryPlanned Maintenance

Description

Following network maintenance at 1 pm on 30 January, we plan to fail back at 3.30 pm. This may result in a brief interruption to services. The work was originally scheduled for 5 pm-6pm today.(itstatus.bristol.ac.uk/pages/maintenance/5798d20cc211074a0e000edf/63d7be766297a405875f209d ). However, due to issues affecting services (itstatus.bristol.ac.uk/pages/incident/5798d20cc211074a0e000edf/63d7d5ea3d5abf0584f39131) we have decided to bring this work forward. (Ref: C2301-302)

Components

Student Information Systems (SITS), Telephony, Wired network, Other services

Schedule

January 30, 2023 3:30PM - January 30, 2023 4:00PM GMT

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January 30, 2023 4:42PM GMT

[Update] The work has been completed, but we are seeing issues with services such as the MyBristol portal.

January 30, 2023 4:42PM GMT

[Update] The work has been completed but we are seeing issues with services such as the MyBristol portal.

Emergency network maintenance at 1pm on Monday 30 January

January 30, 2023 1:20PM GMT

Emergency network maintenance at 1pm on Monday 30 JanuaryPlanned Maintenance

Description

Emergency maintenance is required to parts of the University network at 1pm on 30 January. The work may result in a very brief interruption to service as we failover. We will look to fail back between 5pm and 6pm on 30 January, when a brief interruption to service may occur. (Ref: C2301-302)

Components

Student Information Systems (SITS), Telephony, Wireless network

Schedule

January 30, 2023 1:00PM - January 30, 2023 1:20PM GMT

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January 30, 2023 1:00PM GMT

[Update] Scheduled maintenance is starting.

January 30, 2023 1:20PM GMT

[Update] Scheduled maintenance is complete.