Current issues with services including University website, MyBristol portal and RXWorksOperational

Components

Printing (staff and students), Websites and Intranets, Other services


January 30, 2023 2:36PM GMT
[Investigating] Following emergency network maintenance at 1pm today, we have identified problems with RXWorks and Print Release. We are investigating solutions.

January 30, 2023 3:14PM GMT
[Identified] We are looking to bring forward the proposed Network change which will hopefully resolve issues. That is planned for 3.30 pm this afternoon.

January 30, 2023 4:33PM GMT
[Investigating] The emergency network maintenance at 3.30pm has impacted a number of services, including: - Slow response times for the University website - MyBristol portal is unavailable. - Access to MySQL databases We are working to return services.

January 30, 2023 5:58PM GMT
[Investigating] For students trying to access the MyBristol portal please note you can access other services directly. To access the following services: Blackboard go to ole.bris.ac.uk Microsoft 365 - Outlook, teams etc portal.office.com  Timetable information via mytimetable.bristol.ac.uk Library services: bristol.ac.uk/library/find  Purchase Print Credit directly via Online Payments, see info here: uob.sharepoint.com/sites/itservices/SitePages/print-credit-for-taught-students.aspx#online-payments  Student Info at bris.ac.uk/studentinfo

January 30, 2023 6:09PM GMT
[Monitoring] MyBristol is now back and the University website is working normally. Most services look as if they are returning to normal. We will continue work to recover services.

January 30, 2023 7:05PM GMT
[Monitoring] Most services now appear to be back and working normally. We will be monitoring the situation. If you have issues with services, please report them to the IT Service Desk, bristol.ac.uk/it-services/contacts,

January 31, 2023 4:48PM GMT
[Resolved] This incident is now resolved.

Back to current status