Active Incident

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Status History



November 2024

My ERP - unavailable

November 18, 2024 10:11AM GMT

Incident Status

Operational


Components

myERP - Finance & HR system





November 15, 2024 8:54AM GMT
[Investigating] My ERP is currently unavailable, IT Services are investigating the issue.

November 15, 2024 8:59AM GMT
[Investigating] .

November 15, 2024 9:42AM GMT
[Monitoring] Services appear to have been restored however IT Services continue to monitor this.

November 18, 2024 10:11AM GMT
[Resolved] This issue is now resolved and ERP is currently operational.

Scheduled Filestore Maintenance – Files temporarily inaccessible on weekend of 15 November

November 18, 2024 8:00AM GMT

Description

As part of essential maintenance work to ensure the storage systems’ stability, performance, and security , the following filestores will be inaccessible from Friday 15 November at 5:00 pm to Monday 18 November at 8:00 am: \\ads.bris.ac.uk\Filestore\MISAPPUsers \\ads.bris.ac.uk\Filestore\FMVS We have scheduled this work over the weekend to minimise any disruption to regular business operations. If this timing presents any issues or if you have questions, contact the IT Service Desk, bristol.ac.uk/it-services/contacts. (Ref: C2409-180)


Components

Departmental Filestore



Schedule

November 15, 2024 5:00PM - November 18, 2024 8:00AM GMT



November 15, 2024 5:00PM GMT
[Update] Scheduled maintenance is starting.

November 18, 2024 8:00AM GMT
[Update] Scheduled maintenance is complete.

Continued at risk notification and brief outage of departmental filestore - from 28 October to 15 November 2024

November 15, 2024 7:00PM GMT

Description

From Monday, 28 October, until Friday 15 November, an essential upgrade will take place to the departmental filestore (sometimes referred to as GPFS). Note : this work is continuing from the initial expected end date of Thursday 7 November. During the upgrade, the service will remain accessible but should be considered at risk. A brief outage of approximately two hours is required. ***Update 11 November*** It has been confirmed that an outage of approximately 2 hours will occur between 7:30 am and 9:30 am on the morning of Tuesday 12 November to switch to the new version of the filestore. We apologise in advance for any inconvenience during this brief disruption. This work may affect some (but not all) filestores accessed via: \\ads.bris.ac.uk\filestore \\ads.bris.ac.uk\folders \\ads.bris.ac.uk\servers \\ads.bris.ac.uk\software Please note that a wide range of services use elements of the departmental filestore to perform certain functions. Elements of business services may be affected and include, but are not limited to, the following services: - BS:ZB-SSCM Redcap BS:ZB-SSCM HPC hosting BS:ZB-ALSPAC filestore BS:ZC-RX-Works BS:ZB-SSCM file storage BS:ZB-SOCS file storage BS: Voicemail Service BS:Voicemail Service VOIP BS:Personal Web Page Service BS:ZD-GELY Geophysics Suite BS:ZD-CHEM Teaching data upload service BS:SSO Business 2 Jasig CAS 2.0.12 BS:Temporary Network Storage IT staff will check services to ensure quick recovery if any issues arise. If you have any queries or concerns, please do not hesitate to contact the IT Service Desk at bristol.ac.uk/it-services/contacts (Ref: C2408-273)


Components

Departmental Filestore, Other services



Schedule

October 28, 2024 9:00AM - November 15, 2024 7:00PM GMT



November 7, 2024 4:53PM GMT
[Update] Scheduled maintenance is starting.

November 15, 2024 7:00PM GMT
[Update] Scheduled maintenance is complete.

Essential maintenance to SITS, services unavailable 6pm-9pm on Monday 11th November.

November 11, 2024 9:00PM GMT

Description

Essential maintenance to the SITS system will be taking place on Monday 11th November between 6pm and 9pm. During this time, the following services will be unavailable. Password Reset System Studentinfo Online Registration MyStudents BO Reporting ~ Students BO Reporting ~ Accommodation Unit and Programme Management System UPMS Open Day booking system Unit and Programme Catalogues PGT First Sift Tool STaR (previously BDC e-Portfolio) Degree Ceremonies Oracle Applications and Student Standard Jobs eVision Please contact the IT Service Desk if you have any questions or concerns regarding this work bristol.ac.uk/it-services/contacts (REF: C2410-336)


Components

Student Information Systems (SITS), Websites and Intranets, Other services



Schedule

November 11, 2024 6:00PM - November 11, 2024 9:00PM GMT



November 11, 2024 6:00PM GMT
[Update] Scheduled maintenance is starting.

November 11, 2024 9:00PM GMT
[Update] Scheduled maintenance is complete.

Essential database maintenance: Friday 8th November

November 8, 2024 9:00AM GMT

Description

Essential maintenance on our Database Systems on 8th November There is essential maintenance scheduled on one of our Database Systems for Friday 8th November 07:30 to 09:00. The following applications / services will be unavailable at this time. Finance Reporting Web Finance Reporting Research Time Recording DATA_INT (Integration) BO Reporting ~ Finance Active Directory (Integration) Finance Security RIS Research Information Systems (Pure Integration) Other applications may be indirectly affected. IT Services apologises for any inconvenience this may cause. C2410-062


Components

Other services



Schedule

November 8, 2024 7:30AM - November 8, 2024 9:00AM GMT



November 8, 2024 7:30AM GMT
[Update] Scheduled maintenance is starting.

November 8, 2024 9:00AM GMT
[Update] Scheduled maintenance is complete.

At risk notification and brief outage of departmental filestore - week beginning 28 October 2024

November 7, 2024 5:00PM GMT

Description

From Monday, 28 October, until Thursday, 7 November, an essential upgrade will take place to the departmental filestore (sometimes referred to as GPFS). During the upgrade, the service will remain accessible but should be considered at risk. However, a brief outage of approximately two hours is required. We cannot confirm the exact time of the outage, but it will take place outside core working hours to provide minimal disruption. The exact timing will be added to this status page when timings are known. This work may affect some (but not all) filestores accessed via: \\ads.bris.ac.uk\filestore \\ads.bris.ac.uk\folders \\ads.bris.ac.uk\servers \\ads.bris.ac.uk\software Please note that a wide range of services use elements of the departmental filestore to perform certain functions. Elements of business services may be affected and include, but are not limited to, the following services: - BS:ZB-SSCM Redcap BS:ZB-SSCM HPC hosting BS:ZB-ALSPAC filestore BS:ZC-RX-Works BS:ZB-SSCM file storage BS:ZB-SOCS file storage BS: Voicemail Service BS:Voicemail Service VOIP BS:Personal Web Page Service BS:ZD-GELY Geophysics Suite BS:ZD-CHEM Teaching data upload service BS:SSO Business 2 Jasig CAS 2.0.12 BS:Temporary Network Storage IT staff will check services to ensure quick recovery if any issues arise. If you have any queries or concerns, please do not hesitate to contact the IT Service Desk at bristol.ac.uk/it-services/contacts (Ref: C2408-273)


Components

Departmental Filestore, Other services



Schedule

October 28, 2024 9:00AM - November 7, 2024 5:00PM GMT



October 28, 2024 9:00AM GMT
[Update] Scheduled maintenance is starting.

November 7, 2024 5:00PM GMT
[Update] Scheduled maintenance is complete.

University Web Services down

November 6, 2024 10:05AM GMT

Incident Status

Service Disruption


Components

Websites and Intranets





November 6, 2024 8:31AM GMT
[Investigating] bristol.ac.uk is currently unavailable and returning a 503 error. IT Service are currently investigating - further updates to follow.

November 6, 2024 9:53AM GMT
[Investigating] Issues are still being seen on UoB web pages (including T4 hosted ones) - IT Services continue to investigate

November 6, 2024 10:05AM GMT
[Resolved] This issue is now resolved and website is back up.

Essential maintenance to Wifi : Victoria Rooms Weds 6 November

November 6, 2024 8:00AM GMT

Description

Due to essential maintenance, Students/Staff in the Victoria Rooms may see a 15 minute outage to WiFi. The outage will take place on Wednesday 6th November at 7am - 8am outside of business hours. Schedule: Wednesday 6th November 7am – 8am C2411-016


Components

Wireless network



Schedule

November 6, 2024 7:00AM - November 6, 2024 8:00AM GMT



November 6, 2024 7:00AM GMT
[Update] Scheduled maintenance is starting.

November 6, 2024 8:00AM GMT
[Update] Scheduled maintenance is complete.

Essential maintenance on our Database Systems on 5th November

November 5, 2024 9:00AM GMT

Description

There is essential maintenance scheduled on one of our Database Systems for Tuesday 5th November 07:30 to 09:00. The following applications / services will be unavailable at this time. Data Warehouse Business Objects Umbrella Service BO Reporting ~ Accommodation BO Reporting ~ Admissions BO Reporting ~ Alumni BO Reporting ~ Careers BO Reporting ~ Finance BO Reporting ~ HR BO Reporting ~ ITS BO Reporting ~ Planning BO Reporting ~ Students BO Reporting ~ Training IT Services apologises for any inconvenience this may cause. C2410-064


Components

Administrative systems (Finance & HR), myERP - Finance & HR system, Student Information Systems (SITS), Other services



Schedule

November 5, 2024 7:30AM - November 5, 2024 9:00AM GMT



November 5, 2024 7:30AM GMT
[Update] Scheduled maintenance is starting.

November 5, 2024 9:00AM GMT
[Update] Scheduled maintenance is complete.

October 2024

Network maintenance 12 Priory Road: Weds 30 October 9:00 am to 5:00 pm

October 31, 2024 7:00PM GMT

Description

We are undertaking network maintenance in 12 Priory Road. This may cause brief losses of wired and wireless network connectivity in blocks D, E, and F. We apologise for the inconvenience. C2410-302


Components

Wired network, Wireless network



Schedule

October 30, 2024 9:00AM - October 31, 2024 7:00PM GMT



October 30, 2024 9:59AM GMT
[Update] Scheduled maintenance is starting.

October 31, 2024 7:00PM GMT
[Update] Scheduled maintenance is complete.

Network maintenance 12 Priory Road: Tues 29 October 9:00 am to 5:00 pm

October 29, 2024 5:00PM GMT

Description

We are undertaking network maintenance today in 12 Priory Road. This may cause brief losses of wired and wireless network connectivity in blocks D, E, and F. We apologise for the inconvenience.


Components

Wired network, Wireless network



Schedule

October 29, 2024 9:00AM - October 29, 2024 5:00PM GMT



October 29, 2024 11:27AM GMT
[Update] Scheduled maintenance is starting.

October 29, 2024 5:00PM GMT
[Update] Scheduled maintenance is complete.

Issues with Re/Play (Mediasite)

October 29, 2024 11:27AM GMT

Issues with Re/Play (Mediasite)Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Blackboard, RePlay and Library systems





October 29, 2024 9:48AM GMT
[Investigating] IT Services are investigating issues reported with the Re/Play (Mediasite) service. This is only currently affecting the "Record Now" ad-hoc recording functionality. Scheduled recordings should be unaffected as recording takes place locally. Scheduled recordings won't publish initially but will catch up once the service is back online. Further investigations are ongoing.

October 29, 2024 11:27AM GMT
[Resolved] This issue has now been resolved.

Essential wireless network maintenance: Tuesday 29 October

October 29, 2024 8:30AM GMT

Description

Due to essential maintenance, Students/Staff around campus may see 3 short outages of less than a couple of minutes to WiFi. The outage will take place on Tuesday 29th October at 6am - 8:30am outside of business hours across campus and in these residences: Accommodation @ 33 Langford Old/New Hostels Osborne Villas St Michaels Hill (61/63) (Change Ref: C2409-158)


Components

Wired network, Wireless network



Schedule

October 29, 2024 6:00AM - October 29, 2024 8:30AM GMT



October 29, 2024 6:00AM GMT
[Update] Scheduled maintenance is starting.

October 29, 2024 8:30AM GMT
[Update] Scheduled maintenance is complete.

At risk notification: Essential Network Maintenance on Monday 28th October, 5 pm to 7 pm

October 28, 2024 7:30PM GMT

Description

IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change will cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact the IT Services Desk, bristol.ac.uk/it-services/contacts, if you have any questions or concerns regarding this work. (Ref: C2409-155)


Components

Wired network, Wireless network



Schedule

October 28, 2024 5:00PM - October 28, 2024 7:30PM GMT



October 28, 2024 5:00PM GMT
[Update] Scheduled maintenance is starting.

October 28, 2024 7:30PM GMT
[Update] Scheduled maintenance is complete.

At risk notification: Essential Network Maintenance on Thurs 24th October, 5 pm to 7 pm

October 24, 2024 7:30PM BST

Description

IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change will cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact the IT Services Desk, bristol.ac.uk/it-services/contacts, if you have any questions or concerns regarding this work. (Ref: C2409-153)


Components

Wired network, Wireless network



Schedule

October 24, 2024 5:00PM - October 24, 2024 7:30PM BST



October 24, 2024 5:00PM BST
[Update] Scheduled maintenance is starting.

October 24, 2024 7:30PM BST
[Update] Scheduled maintenance is complete.

Essential wireless network maintenance - Canynge Hall and Victoria Rooms - Tues 22nd October 7am-8am

October 22, 2024 8:00AM BST

Description

Due to essential maintenance, Students/Staff across in Canynge Hall and Victoria Rooms may see a 15 minute outage to WiFi. The outage will take place on Tuesday 22nd October at 7am - 8am outside of business hours. Outage will only be seen in Canynge Hall and Victoria Rooms. Schedule: Tuesday 22nd October 7am – Tuesday 22nd October 8am (Change Ref: C2410-233)


Components

Wireless network



Schedule

October 22, 2024 7:00AM - October 22, 2024 8:00AM BST



October 22, 2024 7:00AM BST
[Update] Scheduled maintenance is starting.

October 22, 2024 8:00AM BST
[Update] Scheduled maintenance is complete.

Essential Telephony maintenance - 21st-22nd October

October 22, 2024 4:00AM BST

Description

Between 20:00 on 21/10 to 04:00 22/10 our provider is performing some maintenance to their infrastructure. Anyone using Teams to make or receive calls should be aware the service is at risk.


Components

Telephony



Schedule

October 21, 2024 8:00PM - October 22, 2024 4:00AM BST



October 21, 2024 8:00PM BST
[Update] Scheduled maintenance is starting.

October 22, 2024 4:00AM BST
[Update] Scheduled maintenance is complete.

At risk notification: Essential Network Maintenance on Monday 21 October, 5 pm to 7 pm

October 21, 2024 7:00PM BST

Description

IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change will cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact the IT Services Desk, bristol.ac.uk/it-services/contacts, if you have any questions or concerns regarding this work. (Ref: C2409-154)


Components

Wired network, Wireless network, Other services



Schedule

October 21, 2024 5:00PM - October 21, 2024 7:00PM BST



October 21, 2024 5:00PM BST
[Update] Scheduled maintenance is starting.

October 21, 2024 7:00PM BST
[Update] Scheduled maintenance is complete.

Essential maintenance on Wiki - Thurs 17 October

October 17, 2024 11:00AM BST

Description

This wiki service will be unavailable for a short period between 10AM and 11AM on Thursday 17th October 2024 for maintenance.


Components

Websites and Intranets



Schedule

October 17, 2024 10:00AM - October 17, 2024 11:00AM BST



October 17, 2024 10:02AM BST
[Update] Scheduled maintenance is starting.

October 17, 2024 11:00AM BST
[Update] Scheduled maintenance is complete.

Essential maintenance to wifi - Tuesday 15th October 7am-8am

October 15, 2024 8:00AM BST

Description

Due to essential maintenance, Students/Staff around in Ada lovelace and Augustines courtyard may see a 15 minute outage to WiFi. The outage will take place on Tuesday 15th October at 7am - 8am outside of business hours. Change Ref: C2409-183)


Components

Wireless network



Schedule

October 15, 2024 7:00AM - October 15, 2024 8:00AM BST



October 15, 2024 7:00AM BST
[Update] Scheduled maintenance is starting.

October 15, 2024 8:00AM BST
[Update] Scheduled maintenance is complete.





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