April 2025

Hawthorns building power down - Saturday 5th April

April 5, 2025 2:30PM BST

Hawthorns building power down - Saturday 5th AprilPlanned Maintenance

Description

Campus Division will be carrying out a power maintenance to The Hawthorns Building on Saturday 5th April between 7:30am and 2:30pm. As a result Students/Staff will see a complete loss of wired and wireless network during this time. (Change Ref: C2502-104)

Components

Wired network, Wireless network

Schedule

April 5, 2025 7:30AM - April 5, 2025 2:30PM BST

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April 5, 2025 7:30AM BST

[Update] Scheduled maintenance is starting.

April 5, 2025 2:30PM BST

[Update] Scheduled maintenance is complete.

March 2025

Exam timetables down

March 31, 2025 10:08AM BST

Exam timetables downOperational

Incident Status

Operational

Components

Other services

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March 31, 2025 8:27AM BST

[Investigating] We are currently experiencing issues with the exam timetables site and are investigating currently.

March 31, 2025 8:45AM BST

[Investigating] Please contact your own school for exam locations.

March 31, 2025 10:08AM BST

[Resolved] This issue has now been resolved

MyERP service disruption: Wednesday 26th March 6pm-7pm

March 26, 2025 7:00PM GMT

MyERP service disruption: Wednesday 26th March 6pm-7pmPlanned Maintenance

Description

Please be aware there will be disruption with connectivity to MyERP on Wednesday 26th March 6pm-7pm, please ensure any work is completed before this time. This is to allow Windows Updates to occur C2503-225

Components

myERP - Finance & HR system

Schedule

March 26, 2025 6:00PM - March 26, 2025 7:00PM GMT

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March 26, 2025 6:00PM GMT

[Update] Scheduled maintenance is starting.

March 26, 2025 7:00PM GMT

[Update] Scheduled maintenance is complete.

Programme & Unit Catalogue - Service Disruption

March 26, 2025 9:04AM GMT

Programme & Unit Catalogue - Service Disruption Service Disruption

Incident Status

Service Disruption

Components

Websites and Intranets

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March 14, 2025 2:05PM GMT

[Investigating] The programme and unit catalogues on the University of Bristol website are currently experiencing a total disruption and are unavailable. Users are unable to access any functionality provided by these services. We are working to resolve this issue as a priority and hope to restore service soon.

March 17, 2025 9:50AM GMT

[Monitoring] Access to the Unit Programme Catalogue has resumed but monitoring continues

March 26, 2025 9:04AM GMT

[Resolved] This issue is now resolved

Atlassian Confluence wiki maintenance - extended

March 25, 2025 2:00PM GMT

Atlassian Confluence wiki maintenance - extendedPlanned Maintenance

Description

We are currently migrating our Atlassian Confluence wiki to the new Atlassian cloud. Our current Confluence Wiki Service will be unavailable from 6am – 2pm while the migration takes place.

Components

Other services

Schedule

March 25, 2025 1:00PM - March 25, 2025 2:00PM GMT

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March 25, 2025 1:24PM GMT

[Update] Scheduled maintenance is starting.

March 25, 2025 2:00PM GMT

[Update] Scheduled maintenance is complete.

Atlassian Confluence Wiki Migration

March 25, 2025 2:00PM GMT

Atlassian Confluence Wiki MigrationPlanned Maintenance

Description

We are currently migrating our Atlassian Confluence wiki to the new Atlassian cloud. Our current Confluence Wiki Service will be unavailable from 6am – 2pm while the migration takes place.

Components

Other services

Schedule

March 25, 2025 6:00AM - March 25, 2025 1:00PM GMT

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March 25, 2025 8:43AM GMT

[Update] Scheduled maintenance is starting.

March 25, 2025 2:00PM GMT

[Update] Scheduled maintenance is complete.

Self Service Cloud - Ongoing Issues as a result of essential maintenance - service disruption

March 24, 2025 9:24AM GMT

Self Service Cloud - Ongoing Issues as a result of essential maintenance - service disruptionService Disruption

Incident Status

Service Disruption

Components

Other services

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January 3, 2025 3:40PM GMT

[Investigating] Unfortunately following essential maintenance in late November 2024, the Self Service Cloud (CaaS) service is still being affected by ongoing issues and is currently unavailable. At present, Users will be unable to use any functionality provided by this service. We are working to fix this as a priority and hope to have the service back up and running soon.

March 24, 2025 9:24AM GMT

[Resolved] Self Service Cloud is now available. Please note the Linux template has been update to RHEL.

Essential network maintenance: 21-24 March

March 24, 2025 7:00AM GMT

Essential network maintenance: 21-24 MarchPlanned Maintenance

Description

On Friday 21 March from 5:00pm until Monday 24 March 7:00am, IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change may cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact the IT Service Desk if you have any questions or concerns regarding this work. C2502-019

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

March 21, 2025 5:00PM - March 24, 2025 7:00AM GMT

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March 21, 2025 5:00PM GMT

[Update] Scheduled maintenance is starting.

March 24, 2025 7:00AM GMT

[Update] Scheduled maintenance is complete.

Matlab license temporarily unavailable

March 23, 2025 6:00PM GMT

Matlab license temporarily unavailablePlanned Maintenance

Description

Due to network maintenance this afternoon (5.30-7.00pm) and this weekend, the network Matlab license will not be available for the duration (21st - 23rd March). We expect this to affect all users of the Matlab license across campus, working remotely and ACRC services. While we understand the inconvenience this will cause, unfortunately users will need to wait for the network maintenance to finish for the license to become available again.

Components

Other services

Schedule

March 19, 2025 5:00PM - March 23, 2025 6:00PM GMT

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March 19, 2025 5:00PM GMT

[Update] Scheduled maintenance is starting.

March 23, 2025 6:00PM GMT

[Update] Scheduled maintenance is complete.

8x8 Contact Center Planned Maintenance Notification

March 23, 2025 4:00AM GMT

8x8 Contact Center Planned Maintenance NotificationPlanned Maintenance

Description

8x8 will perform network maintenance on the Contact Center UK3 Datacenter on Sun Mar 23 3:00:00 GMT 2025 to Sun Mar 23 4:00:00 GMT 2025. We do not anticipate any service impact. Ref C2503-163

Components

Telephony

Schedule

March 23, 2025 3:00AM - March 23, 2025 4:00AM GMT

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March 23, 2025 3:00AM GMT

[Update] Scheduled maintenance is starting.

March 23, 2025 4:00AM GMT

[Update] Scheduled maintenance is complete.

Network Maintenance in Oakfield House: Thursday 20 March 2025 5PM to 6PM

March 20, 2025 6:00PM GMT

Network Maintenance in Oakfield House: Thursday 20 March 2025 5PM to 6PMPlanned Maintenance

Description

Maintenance work on the network in Oakfield House (Floors 3 and 4) will be performed from 5PM to 6PM on Thursday 20 March 2025.  A brief outage of around 10 minutes will occur in the hour window whilst the network devices are rebooted. The network in that area will be considered ‘at risk’.

Components

Wired network, Wireless network

Schedule

March 20, 2025 5:00PM - March 20, 2025 6:00PM GMT

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March 20, 2025 5:00PM GMT

[Update] Scheduled maintenance is starting.

March 20, 2025 6:00PM GMT

[Update] Scheduled maintenance is complete.

Essential network maintenance: Wednesday 19 March

March 19, 2025 7:00PM GMT

Essential network maintenance: Wednesday 19 MarchPlanned Maintenance

Description

On Wednesday 19 March from 5:00pm until 7:00pm, IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change may cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact the IT Service Desk if you have any questions or concerns regarding this work. C2502-019 / C2503-144

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

March 19, 2025 5:00PM - March 19, 2025 7:00PM GMT

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March 19, 2025 5:00PM GMT

[Update] Scheduled maintenance is starting.

March 19, 2025 7:00PM GMT

[Update] Scheduled maintenance is complete.

Issues with EzyVet service

March 18, 2025 2:17PM GMT

Issues with EzyVet serviceService Disruption

Incident Status

Service Disruption

Components

Other services

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March 18, 2025 10:10AM GMT

[Investigating] EzyVet is currently unavailable. Third party supplier issue - updates via their status page: status.idexxsoftware.com

March 18, 2025 2:17PM GMT

[Resolved] Provider now reporting EzyVet as operational

8x8 change to the Contact Centre platform on 17th March 23:00 - 18th March 03:00

March 18, 2025 3:00AM GMT

8x8 change to the Contact Centre platform on 17th March 23:00 - 18th March 03:00Planned Maintenance

Description

8x8 has informed us that they are making a change to the Contact Centre platform on 17th March 23:00 - 18th March 03:00 8x8 have stated this will not be service affecting. Users who log in for the first time after the change (March 18th usual business hours) may see the broadcast banner/pop notification that would have been sent during the change. Users are to dismiss/close the notification. Should users encounter any log in issues please ask them to clear their browser cache. Guidance for clearing browser cache for chrome support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop Guidance for clearing browser cache for Edge microsoft.com/en-us/edge/learning-center/how-to-manage-and-clear-your-cache-and-cookies?form=MA13I2

Components

Telephony

Schedule

March 17, 2025 11:00PM - March 18, 2025 3:00AM GMT

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March 17, 2025 11:00PM GMT

[Update] Scheduled maintenance is starting.

March 18, 2025 3:00AM GMT

[Update] Scheduled maintenance is complete.

Issue with Microsoft Bookings

March 17, 2025 1:28PM GMT

Issue with Microsoft BookingsDegraded Performance

Incident Status

Degraded Performance

Components

Microsoft Office 365 (Outlook, OneDrive)

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February 26, 2025 10:26AM GMT

[Investigating] Microsoft have identified a service degradation issue with the MS Bookings service meaning some users may be unable to book appointments in Microsoft Bookings. More updates to follow as MS provide them.

March 17, 2025 1:28PM GMT

[Resolved] This issue is now considered to be resolved.

Issue with Print Release

March 17, 2025 1:28PM GMT

Issue with Print ReleaseService Disruption

Incident Status

Service Disruption

Components

Printing (staff and students)

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March 17, 2025 9:02AM GMT

[Investigating] There are currently issues affecting Print Release Colour and Black & White. IT Services are currently investigating.

March 17, 2025 1:28PM GMT

[Resolved] This issue is now resolved

Essential network maintenance Priory Road - Thursday 13th March

March 13, 2025 9:00AM GMT

Essential network maintenance Priory Road - Thursday 13th MarchPlanned Maintenance

Description

Due to essential maintenance, Students/Staff in Priory Road buildings may see a 1–2-hour outage to Wired and Wireless between the hours of 7am and 9am on Thursday 13th of March. Outage is across the Priory Road complex to the following buildings but not limited to: · Priory Rd D Block · Priory Road E Block · Priory Road F Block Change Ref: (C2502-254 )

Components

Wired network

Schedule

March 13, 2025 7:00AM - March 13, 2025 9:00AM GMT

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March 13, 2025 7:00AM GMT

[Update] Scheduled maintenance is starting.

March 13, 2025 9:00AM GMT

[Update] Scheduled maintenance is complete.

Essential database maintenance: Monday 10th March

March 10, 2025 3:00PM GMT

Essential database maintenance: Monday 10th MarchPlanned Maintenance

Description

IT Services will be undertaking essential database maintenance on Monday 10th March 09:00 - 15:00. Services BS:DATA_INT and DB:DINTPROD should be considered ‘at-risk’ during this period. Please contact the IT Service Desk if you have any questions or concerns regarding this work C2410-343

Components

Other services

Schedule

March 10, 2025 9:00AM - March 10, 2025 3:00PM GMT

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March 10, 2025 9:00AM GMT

[Update] Scheduled maintenance is starting.

March 10, 2025 3:00PM GMT

[Update] Scheduled maintenance is complete.

No Network in Durdham Hall

March 10, 2025 12:56PM GMT

No Network in Durdham HallPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Wired network, Wireless network

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March 10, 2025 9:14AM GMT

[Investigating] There is currently no network (wired and wireless) in Durdham Hall block A. Network team are aware and investigating. More to follow.

March 10, 2025 12:56PM GMT

[Resolved] The contractors have installed new fibre optic cable, Durdham Hall is back online.

8x8 Contact Center Planned Maintenance Notification

March 7, 2025 11:00PM GMT

8x8 Contact Center Planned Maintenance NotificationPlanned Maintenance

Description

8x8 will perform network maintenance on the Contact Center UK3 Datacenter on Fri Mar 7 21:00:00 GMT 2025 to Fri Mar 7 23:00:00 GMT 2025. We do not anticipate any service impact. Reference C2503-005

Components

Telephony

Schedule

March 7, 2025 9:00PM - March 7, 2025 11:00PM GMT

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March 7, 2025 9:00PM GMT

[Update] Scheduled maintenance is starting.

March 7, 2025 11:00PM GMT

[Update] Scheduled maintenance is complete.