Active Incident

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Status History



October 2024

Issues with t4

October 14, 2024 3:19PM BST

Issues with t4Degraded Performance

Incident Status

Degraded Performance


Components

Websites and Intranets





October 14, 2024 1:53PM BST
[Investigating] IT Services are investigating issues with T4 which is currently showing as unavailable - users are still able to log in but are unable to carry out any actions and are seeing a "something went wrong error". This will impact any t4 admins who want to make changes to webpages. Further news to follow.

October 14, 2024 3:19PM BST
[Resolved] This issue has now been resolved.

Essential maintenance to wifi - Tuesday 8th October

October 8, 2024 8:30AM BST

Description

Students/Staff around campus may see 3 short outages of less than a couple of minutes to WiFi. The outage will take place on Tuesday 8th October at 6am - 8:30am outside of business hours across campus and in these residences: Accommodation @ 33 Langford Old/New Hostels Osborne Villas St Michaels Hill (61/63) (Change Ref: C2409-158)


Components

Wireless network



Schedule

October 8, 2024 6:00AM - October 8, 2024 8:30AM BST



October 8, 2024 6:00AM BST
[Update] Scheduled maintenance is starting.

October 8, 2024 8:30AM BST
[Update] Scheduled maintenance is complete.

Potential Network Disruption

October 4, 2024 3:45PM BST

Potential Network DisruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Wireless network





September 30, 2024 11:33AM BST
[Identified] IT Services have identified a network issue that MAY cause potential disruption to teaching in the following locations due to access points rebooting: Wills Memorial Building Queens Building Biomedical Building Beacon House Ada Lovelace Building Chemistry Building This issue has been rasied as an incident with the 3rd party support.

October 4, 2024 3:45PM BST
[Resolved] This issue is now resolved.

SITS Essential maintenance - Thursday 3rd October

October 3, 2024 7:00PM BST

Description

Essential maintenance is scheduled on the Student Information System (SITS) on Thursday the 3rd of October, from 18:00 to 19:00. The following applications/services will be also affected:   SITS evision and client Studentinfo Please get in touch with the IT Services Desk if you have any questions or concerns regarding this work bristol.ac.uk/it-services/contacts C2409-296


Components

Student Information Systems (SITS)



Schedule

October 3, 2024 6:00PM - October 3, 2024 7:00PM BST



October 3, 2024 6:00PM BST
[Update] Scheduled maintenance is starting.

October 3, 2024 7:00PM BST
[Update] Scheduled maintenance is complete.

MyERP Update Patching - 1st October 2024

October 1, 2024 6:15PM BST

Description

Please be aware there will be disruption with connectivity to MyERP on Tuesday 1st October between 6:10pm-6:15pm approx, please ensure any work is completed around this time C2409-182 MyERP PROD WSUS / SQL Update patching


Components

myERP - Finance & HR system



Schedule

October 1, 2024 6:10PM - October 1, 2024 6:15PM BST



October 1, 2024 6:10PM BST
[Update] Scheduled maintenance is starting.

October 1, 2024 6:15PM BST
[Update] Scheduled maintenance is complete.

September 2024

Network Maintenance - Saturday 28th September (9 am–3 pm)

September 28, 2024 3:00PM BST

Description

IT Services will be undertaking Critical Network maintenance which will be taking place on Saturday 28th September (9am–3pm). Whilst every effort has been made to ensure the planned maintenance goes without incident services in Bristol should be considered ‘at-risk’ during this period. Please contact the IT Service Desk bristol.ac.uk/it-services/contacts if you have any questions or concerns regarding this work. C2406-140


Components

Wired network, Wireless network



Schedule

September 28, 2024 9:00AM - September 28, 2024 3:00PM BST



September 28, 2024 9:00AM BST
[Update] Scheduled maintenance is starting.

September 28, 2024 3:00PM BST
[Update] Scheduled maintenance is complete.

Essential Network Maintenance on Wednesday 25 September: 10 minute interruption to campus wireless and VPN service between 7.50pm and 8.20pm

September 25, 2024 8:20PM BST

Description

Essential network maintenance will take place on Wednesday, September 25, from 5 to 9 pm. During that work, the wireless service on campus and the VPN service will be briefly interrupted for 10 minutes between 7.50pm and 8.20pm. Services should be considered at risk during the work, but every effort will be made to ensure no additional interruption outside the above-mentioned period. The majority of Halls of Residence will not be affected by the wireless interruption, except for: - Accommodation @ 33 - Langford Old/New Hostels - Osborne Villas - St Michaels Hill (61/63) We apologise for any inconvenience that may be caused. Please contact the IT Service Desk if you have any questions or concerns, bristol.ac.uk/it-services/contacts (Ref: C2409-177)


Components

Wireless network, Other services



Schedule

September 25, 2024 7:50PM - September 25, 2024 8:20PM BST



September 25, 2024 7:50PM BST
[Update] Scheduled maintenance is starting.

September 25, 2024 8:20PM BST
[Update] Scheduled maintenance is complete.

Essential Maintenance - IT Service Desk phone line - temporary change

September 25, 2024 9:00AM BST

Description

There is essential maintenance required on the IT Service Desk phone line on Wednesday 25th September 08:00-09:00hrs. Therefore any phone calls between those times will need to be made to a temporary number - 0117 374 6644 The normal IT Service Desk number will then be operational again after 9am on Weds 25th.


Components

Telephony



Schedule

September 25, 2024 8:00AM - September 25, 2024 9:00AM BST



September 25, 2024 8:00AM BST
[Update] Scheduled maintenance is starting.

September 25, 2024 9:00AM BST
[Update] Scheduled maintenance is complete.

Planned maintenance for SITS on Tuesday 24th September

September 24, 2024 8:30AM BST

Description

There is essential maintenance scheduled on the Student Information System (SITS) on Tuesday 24th September 07:30 am to 08.30 am. The following applications/services will be also affected:   SITS evision and client Studentinfo Please get in touch with the IT Services Desk if you have any questions or concerns regarding this work bristol.ac.uk/it-services/contacts C2409-033


Components

Student Information Systems (SITS)



Schedule

September 24, 2024 7:30AM - September 24, 2024 8:30AM BST



September 24, 2024 7:30AM BST
[Update] Scheduled maintenance is starting.

September 24, 2024 8:30AM BST
[Update] Scheduled maintenance is complete.

Essential maintenance on Bristol News page - Monday 23rd September

September 23, 2024 4:00PM BST

Description

The search feature on the Bristol News page may experience brief periods of unavailability between 2pm and 4pm on the 23rd September whilst essential maintenance is carried out


Components

Websites and Intranets



Schedule

September 23, 2024 2:00PM - September 23, 2024 4:00PM BST



September 23, 2024 2:00PM BST
[Update] Scheduled maintenance is starting.

September 23, 2024 4:00PM BST
[Update] Scheduled maintenance is complete.

Outlook app issues on IOS devices

September 19, 2024 1:03PM BST

Outlook app issues on IOS devicesPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Other services





September 18, 2024 11:35AM BST
[Investigating] There is an issue currently where UoB managed iPhone users are having issues accessing their UoB emails via the Outlook app on their devices. IT Services are investigating this issue and hope to deploy a fix shortly. More updates to follow. UoB Outlook email accounts can still be accessed on an iOS 18 device via a web browser.

September 19, 2024 1:03PM BST
[Resolved] We have now resolved this issue

Issue with Abaqus License

September 18, 2024 8:00AM BST

Issue with Abaqus LicensePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Other services





September 17, 2024 1:50PM BST
[Identified] An issue has been identified with the Abaqus 2024 license which is affecting some lab PC's and the Engineering Remote Desktop service. IT Services continue to liaise with the software supplier on the matter. An interim solution is available currently on the Engineering Remote Desktop using Abaqus 2023.

September 18, 2024 8:00AM BST
[Resolved] This issue has now been resolved - license updated & tested.

Issues with Legend membership system at SEH

September 17, 2024 9:07AM BST

Incident Status

Partial Service Disruption


Components

Other services





September 12, 2024 2:03PM BST
[Investigating] An issue has been identified with logging new students onto the Legend membership system at the Sports, Exercise & Health Centre. IT Services are liaising with the 3rd party software provider on this matter. Manual workarounds are currently in place. Further updates to follow.

September 12, 2024 4:00PM BST
[Identified] The cause of these issues now looks to have been identified by IT Services in conjunction with the 3rd party software provider. Work is now taking place to rectify the issue. Further updates to follow tomorrow (13/09/24)

September 13, 2024 1:41PM BST
[Identified] Work continues today (13/09) to fix the identified issue and with liaison continuing between IT Services & SEH on the matter.

September 17, 2024 9:07AM BST
[Resolved] This issue is now resolved.

IT Counter - temporary move

September 17, 2024 8:18AM BST

IT Counter - temporary movePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Other services





September 12, 2024 11:29AM BST
[Identified] Due to a leak in the Arts & Social Science Library (ASSL) the Staff IT Counter has had to be relocated to the reception area of 5 Tyndall Avenue. FixMyTek have relocated to Senate House. Student Mobile & Laptop Clinic will not be open on 12/09/2024 or 13/09/2024. Further updates to follow.

September 13, 2024 1:40PM BST
[Identified] Services will remain in their temporary locations today (Friday 13 Sept) with the aim being a return to ASSL on Monday 16th September. Student Mobile & Laptop Clinic will remain closed today.

September 17, 2024 8:18AM BST
[Resolved] This issue is now resolved and all services have returned to the Arts & Social Science Library (ASSL) from Monday 16 September.

Known issue with MySQL Database service

September 13, 2024 3:16PM BST

Known issue with MySQL Database servicePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Other services





September 10, 2024 12:00PM BST
[Investigating] There is currently a known issue with a MySQL Database service that may be affecting connectivity from Websites within ALSPAC, REDCAP and Health & Life Sciences research domains. This is under investigation with service restoration activities underway. The following Services may be affected: BS:ZB-ALSPAC data warehouse and catalogue BS:ZB-ALSPAC Online Proposals System

September 13, 2024 3:16PM BST
[Resolved] This issue has now been resolved. All affected Service Owners have now been contacted & have replied to confirm that services are restored.

Bluepebble outage

September 10, 2024 4:29PM BST

Bluepebble outageService Disruption

Incident Status

Service Disruption


Components

High Performance Computing





August 13, 2024 11:34AM BST
[Identified] We are sorry to inform you that due to unforeseen technical issues Bluepebble will not be ready to return to service on Wednesday 14th August as planned. The return to service will be delayed by one week, i.e. not until after Tuesday 20th August. Users will be contacted this Friday to confirm the date that the BluePebble system will be returned to service Please be assured we are working as hard as we can to get the system restored. Thank you for your patience

September 10, 2024 4:29PM BST
[Resolved] This issue has been resolved and Blue Pebble is now back in service. All users of the system have been informed accordingly.

Alumni account generation delay

September 10, 2024 12:02PM BST

Alumni account generation delayPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Microsoft Office 365 (Outlook, OneDrive)





May 22, 2024 3:48PM BST
[Investigating] There is currently a delay in creation of alumni accounts after eligible students have opted in via the email link they are being sent in leavers communications. If you have followed all these steps but have not received a confirmation email then please remain assured that your account will be created in due course. Apologies for any inconvenience this may cause. In the instance that you have clicked on the link and have received a message to say that you are ineligible but you feel you should be eligible then please contact the Service Desk.

September 10, 2024 12:02PM BST
[Resolved] This incident has now been resolved.

Essential network maintenance: Between 5 pm and 6 pm on Thursday 5 September

September 5, 2024 6:00PM BST

Description

IT Services will perform essential network maintenance on Thursday, September 5, between 5:00 p.m. and 6:00 p.m. Whilst every effort has been made to ensure the planned maintenance goes without incident services in Bristol should be considered ‘at-risk’ during this period. Please contact the IT Services Desk, bristol.ac.uk/it-services/contacts if you have any questions or concerns regarding this work. (Ref: C2401-196)


Components

Departmental Filestore, Student Information Systems (SITS), Telephony, Websites and Intranets, Wired network, Wireless network, Other services



Schedule

September 5, 2024 5:00PM - September 5, 2024 6:00PM BST



September 5, 2024 5:00PM BST
[Update] Scheduled maintenance is starting.

September 5, 2024 6:00PM BST
[Update] Scheduled maintenance is complete.

August 2024

Issues with PURE profiles

August 23, 2024 2:10PM BST

Issues with PURE profilesPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Pure (Research Information System)





August 21, 2024 3:54PM BST
[Investigating] There is currently an issue affecting PURE profiles. If your PURE profile has been suddenly disabled, the PURE team are aware of the issue and are investigating. Please report any problems you are seeing through pure-support@bristol.ac.uk

August 23, 2024 2:10PM BST
[Resolved] This issue has now been resolved.

Network Outage at Woodland Court

August 23, 2024 10:38AM BST

Network Outage at Woodland CourtPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Wired network, Wireless network





August 22, 2024 12:16PM BST
[Investigating] There is an outage at Woodland Court that is currently being investigated by the Network Campus team. Wired & wireless affected. Further updates to follow.

August 22, 2024 2:39PM BST
[Investigating] The investigating IT Networks team are having access issues with this location due to a third-party and are unable to fully identify the issue as a result. Updates will be posted once access is gained and issues are ascertained.

August 23, 2024 10:38AM BST
[Resolved] The issues affecting Woodland Court have now been resolved.





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