Active Incident

Updated a few seconds ago

Back to current status

Status History



August 2024

Essential network maintenance: Brief interruptions to services between 7am and 8am on 20 August 2024

August 20, 2024 8:00AM BST

Description

On Tuesday, August 20, between 7am and 8am. Essential maintenance will be carried out by our service provider. The expected user impact is minimal as connectivity will be forced to use the secondary link before the work starts and will be moved back to the primary link.


Components

Wired network, Wireless network



Schedule

August 20, 2024 7:00AM - August 20, 2024 8:00AM BST



August 20, 2024 7:00AM BST
[Update] Scheduled maintenance is starting.

August 20, 2024 8:00AM BST
[Update] Scheduled maintenance is complete.

Essential network maintenance: Brief interruptions to services between 5pm and 8pm on 19 August 2024

August 19, 2024 8:00PM BST

Description

On Monday, August 19, between 5 pm and 8 pm, essential network maintenance will take place to conduct a failover test following the recent reconfiguration of our core network. While every effort has been made to ensure there is minimal impact to services, we anticipate that during this change there will be two small interruptions to the network traffic (affecting both wired and wireless) when we remove and reconnect, and services may experience a very brief interruption. These interruptions will happen around 5.30 pm and 7.15 pm. These interruptions to the network will impact access to services hosted on campus and access from campus to online services, including some telephony. We are engaging with key service owners to help mitigate any impact. The network should recover without manual intervention, but IT staff will be on standby during the work to monitor key services and act if required. As always, with changes like this, the network will be classed as ‘at-risk’ for the duration of the work. If you have any concerns or questions regarding this work, please contact the IT Services Desk, bristol.ac.uk/it-services/contacts (Ref: C2407-389)


Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Departmental Filestore, Microsoft Office 365 (Outlook, OneDrive), Printing (staff and students), Remote desktop (staff, student, other), Telephony, Websites and Intranets, Wired network, Wireless network, Other services



Schedule

August 19, 2024 5:00PM - August 19, 2024 8:00PM BST



August 19, 2024 5:00PM BST
[Update] Scheduled maintenance is starting.

August 19, 2024 8:00PM BST
[Update] Scheduled maintenance is complete.

Issue affecting the connection between Blackboard and eVision

August 16, 2024 8:18AM BST

Incident Status

Partial Service Disruption


Components

Blackboard, RePlay and Library systems, Other services





June 20, 2024 4:05PM BST
[Identified] We are aware of an issue affecting the connection between Blackboard and eVision which may result in marks not transferring to eVision as expected. In the interim you should still be able to manually enter marks, however we are looking to resolve this as soon as we can.

August 16, 2024 8:18AM BST
[Resolved] This issue is now resolved.

Power issues at Dorothy Hodgkins Building

August 14, 2024 12:58PM BST

Incident Status

Service Disruption


Components

Wired network, Wireless network





August 14, 2024 12:44PM BST
[Investigating] There are currently power issues reported at DHB. These are being investigated by Estates team. Wired & wireless network therefore affected. Further updates to follow.

August 14, 2024 12:58PM BST
[Resolved] The issues at DHB have now been resolved.

BluePebble - Downtime schedule for Servicing 24th July

August 14, 2024 12:00PM BST

Description

The majority of BluePebble nodes will be down from 24th July until 14th August 2024. From 3pm on the 24th July - jobs running at that time will need to be stopped to allow the cluster to be brought down safely before power interruption. The downtime schedule has been brought forward due to scheduled power works in the Physics Building where the BluePebble system is hosted.


Components

High Performance Computing



Schedule

July 23, 2024 3:00PM - August 14, 2024 12:00PM BST



July 23, 2024 3:00PM BST
[Update] Scheduled maintenance is starting.

August 14, 2024 12:00PM BST
[Update] Scheduled maintenance is complete.

Issues with VPN connections affecting WFH users

August 1, 2024 11:21AM BST

Incident Status

Service Disruption


Components

Other services





July 31, 2024 3:49PM BST
[Investigating] Issues have been reported by multiple users working from home and connected to the UoB VPN (F5 Big IP Edge client) whereby connections are dropping out - also affecting many on-campus services

July 31, 2024 3:54PM BST
[Monitoring] The network team are working with our suppliers to determine root cause and to restore the main link. Currently we are running on a backup link until the issues with the main link are resolved - VPN should now be stable again as a result.

August 1, 2024 11:21AM BST
[Resolved] The VPN issue has been resolved

July 2024

Upcoming changes to Apple IDs from 26 July

July 29, 2024 5:00PM BST

Description

We are changing how we manage our Apple devices to allow future service improvements. To help us do this, we need to move to University-managed Apple IDs. If you have a personal Apple ID that uses a University email address, you will need to change it to a personal one. From 26 July, Apple will contact those with an Apple ID using an @bristol.ac.uk address and inform them to change it to a personal email address within 60 days. For more information, please see our news item uob.sharepoint.com/sites/itservices/SitePages/apple-id.aspx. (Ref: C2407-210)


Components

Other services



Schedule

July 26, 2024 9:00AM - July 29, 2024 5:00PM BST



July 26, 2024 9:00AM BST
[Update] Scheduled maintenance is starting.

July 29, 2024 5:00PM BST
[Update] Scheduled maintenance is complete.

At risk: Power maintenance work in the Physics Building, Thursday 25 July, 7am-9.30am

July 25, 2024 9:30AM BST

Description

Essential power maintenance is taking place on Thursday 25 July. Due to the work services should be considered at risk. We do not anticipate any impact on services due to resilient operations. As a precaution, HPC facilities will be taken down for the duration of the work. Those affected have been informed. If you have any concerns or questions please contact the IT Service Desk, uob.sharepoint.com/sites/itservices/SitePages/contacts.aspx (Ref: C2407-307)


Components

High Performance Computing



Schedule

July 25, 2024 7:00AM - July 25, 2024 9:30AM BST



July 25, 2024 7:00AM BST
[Update] Scheduled maintenance is starting.

July 25, 2024 9:30AM BST
[Update] Scheduled maintenance is complete.

Wiki essential maintenance : Wednesday 24th July

July 24, 2024 2:00PM BST

Description

The Wiki will be intermittently unavailable between 10.30am and 2pm on Wednesday 24th July due to essential maintenance


Components

Websites and Intranets



Schedule

July 24, 2024 10:30AM - July 24, 2024 2:00PM BST



July 24, 2024 10:30AM BST
[Update] Scheduled maintenance is starting.

July 24, 2024 2:00PM BST
[Update] Scheduled maintenance is complete.

At Risk Notification: Essential Network maintenance on Tuesday, 23 July, 5 pm-10 pm

July 23, 2024 10:00PM BST

Description

As part of our work to ensure our University data centres are resilient, we are carrying out some essential maintenance on Tuesday, 23 July, 5.00 pm – 10.00 pm. Every effort has been made to test that the change goes without incident, but there is always a possibility of service disruption. IT staff will check services during the work to ensure prompt recovery should any issues arise. If you have any queries or concerns, please do not hesitate to contact the IT Service Desk, bristol.ac.uk/it-services/contacts (Ref: C2405-082)


Components

Websites and Intranets, Wired network, Wireless network, Other services



Schedule

July 23, 2024 5:00PM - July 23, 2024 10:00PM BST



July 23, 2024 5:00PM BST
[Update] Scheduled maintenance is starting.

July 23, 2024 10:00PM BST
[Update] Scheduled maintenance is complete.

Issues with 8x8 phone system

July 22, 2024 3:59PM BST

Issues with 8x8 phone systemDegraded Performance

Incident Status

Degraded Performance


Components

Telephony





July 22, 2024 11:51AM BST
[Investigating] There is currently an issue with the 8x8 phone system used by the IT Service Desk. Unified Communications team have been made aware and are investigating with the supplier. If you are having issues contacting the Service Desk please be aware that you can still raise tickets via the Self Service Portal for our Halo ticketing system - bristol.ac.uk/it-support

July 22, 2024 12:29PM BST
[Monitoring] Unified Comms have idfentified the potential issue and have implemented a workaround that appears to have been successful. SD are continuing to monitor the situation.

July 22, 2024 3:59PM BST
[Resolved] This issue is now resolved.

Known issues with the new macOS operating system Sonoma

July 19, 2024 10:16AM BST

Incident Status

Operational


Components

University managed computers, Other services





December 18, 2023 3:28PM GMT
[Identified] macOS Sonoma has been tested, and we are now releasing updates to devices. There is a known issue with Sonoma: Clean installs of macOS 14 (Sonoma) on University managed new devices or where a University managed device has been wiped may have issues with connecting to F5 VPN. Fix: If you have installed F5 Access from Self-Service and the menu item doesn't appear, please run the following from Self-Service - F5 Access Fix. Please note this issue does not affect those upgrading from a previous macOS version to Sonoma.

January 23, 2024 9:30AM GMT
[Identified] The latest Sonoma upgrade, 14.3, fixes the issue with connecting to Print Release. This upgrade is available to install.

July 19, 2024 10:16AM BST
[Resolved] A fix has been applied for this issue.

RX Works Unavailable

July 18, 2024 2:14PM BST

RX Works UnavailableService Disruption

Incident Status

Service Disruption


Components

Other services





July 18, 2024 11:37AM BST
[Identified] A licensing issue with RX Works has been identified. Currently users are unable to access the service, receiving a licensing error. This is affecting all new logins, existing sessions may be unaffected. The vendor has been been contacted - further updates and ETA to follow.

July 18, 2024 2:14PM BST
[Resolved] Licence issue has been resolved, the service is fully accessible again.

Wiki essential maintenance: Thurs 18th July

July 18, 2024 1:00PM BST

Description

The Wiki will be intermittently unavailable between 9am and 1pm on Thursday 18th July due to essential maintenance


Components

Websites and Intranets



Schedule

July 18, 2024 9:00AM - July 18, 2024 1:00PM BST



July 18, 2024 9:00AM BST
[Update] Scheduled maintenance is starting.

July 18, 2024 1:00PM BST
[Update] Scheduled maintenance is complete.

Syllabus+ Rollover - General Online Timetables and Timetables in MyBristol Portal

July 15, 2024 11:59PM BST

Description

As part of the annual rollover process of Syllabus+ for the next academic year, General (online) timetables and personal timetables in MyBristol Portal will be unavailable on the 15th of July. C2407-056 Annual Rollover of Syllabus Plus Data 2024.


Components

Student Information Systems (SITS)



Schedule

July 15, 2024 12:00AM - July 15, 2024 11:59PM BST



July 15, 2024 12:00AM BST
[Update] Scheduled maintenance is starting.

July 15, 2024 11:59PM BST
[Update] Scheduled maintenance is complete.

Essential network maintenance on Monday 15 July at 6 pm

July 15, 2024 6:30PM BST

Description

Essential network maintenance is needed to resolve a known issue. During the work, there will be a brief interruption at 6 pm to the following services. - VoIP and Openscape phones - MyERP - Print Release - Degree Ceremonies - Online timetables - SyllabusPlus Enterprise Timetabling - Datahub - ZD-PHYS calgary cluster compute services - ZD-MATH Cream Cluster - ZD-PHYS DICE cluster - H&L-SmartZoom - ZC-RX-Works - REXCO There will also be a brief interruption to the network at this time for QTIC, Langford, LoraWAN, Engine Shed and BCSG. Every effort will be made to minimise the impact on services, and IT staff will be on standby to ensure services recover as quickly as possible. If you have any concerns or questions regarding this work, please contact the IT Services Desk, bristol.ac.uk/it-services/contacts (Ref: C2407-102)


Components

myERP - Finance & HR system, Printing (staff and students), Telephony, Wired network, Wireless network, Other services



Schedule

July 15, 2024 6:00PM - July 15, 2024 6:30PM BST



July 15, 2024 6:00PM BST
[Update] Scheduled maintenance is starting.

July 15, 2024 6:30PM BST
[Update] Scheduled maintenance is complete.

Network Maintenance - Saturday 13th July (9 am – 2 pm)

July 13, 2024 2:00PM BST

Description

Critical Network maintenance will be taking place on Saturday 13th July (9 am – 2 pm). Some network interruptions are anticipated during this time. C2311-265


Components

Wired network, Wireless network



Schedule

July 13, 2024 9:00AM - July 13, 2024 2:00PM BST



July 13, 2024 9:00AM BST
[Update] Scheduled maintenance is starting.

July 13, 2024 2:00PM BST
[Update] Scheduled maintenance is complete.

Essential maintenance on our Database Systems on Tuesday 2nd July

July 2, 2024 8:30AM BST

Description

There is essential maintenance scheduled on one of our Database Systems for Tuesday 2nd July 07:30 to 08:30. The following applications / services will be unavailable at this time. Identity Manager (Microsoft) - MIM (Integration) BO Reporting ~ Students, Datahub DATA_INT Photo ID Upload Legend Library Services Platform Gmail mail name change app Shared Mailboxes Ucard MyBristol Portal (Integration) Identity Matching Service PIMS Studentinfo/Online Registration Standard Jobs Active Directory Domain Services (Integration) QREG Miscellaneous Groups Management RXCO IT Services apologises for any inconvenience this may cause. C2404-235


Components

Blackboard, RePlay and Library systems, Websites and Intranets, Other services



Schedule

July 2, 2024 7:30AM - July 2, 2024 8:30AM BST



July 2, 2024 7:30AM BST
[Update] Scheduled maintenance is starting.

July 2, 2024 8:30AM BST
[Update] Scheduled maintenance is complete.

June 2024

Update of the BIG-IP Edge Client (VPN access) from 27 June

June 28, 2024 5:00PM BST

Description

Starting from Thursday, 27 June, we will enforce a VPN client update for all Windows users. Anyone connecting to the UoB network with an outdated BIG-IP Edge Client will have their client automatically updated upon connection. This update will address existing security vulnerabilities in some versions of the UoB VPN client and help us maintain our security standards moving forward. Thank you for your cooperation. If you have any questions or concerns, please contact the IT Service Desk at bristol.ac.uk/it-services/contacts. (Ref: C2406-061)


Components

Other services



Schedule

June 27, 2024 11:00AM - June 28, 2024 5:00PM BST



June 27, 2024 11:00AM BST
[Update] Scheduled maintenance is starting.

June 28, 2024 5:00PM BST
[Update] Scheduled maintenance is complete.

Replacement of IT self-service site: unavailable overnight on 17 June.

June 18, 2024 8:00AM BST

Description

IT Services will be replacing its current self-service platform with a new cutting-edge IT self-service tool designed to enhance engagement and support for staff and students. This launch heralds the beginning of a comprehensive series of planned developments to enhance IT services over the upcoming years. The new IT Self-service platform, Halo, will be launched on 18 June 2024 at 8am, replacing the current tool, Ivanti. The IT self-service site, bristol.ac.uk/it-support, will be closed at 5.15 pm on Monday 17 June and will reopen at 8.00 am on Tuesday 18 June. During this time please use the 24/7 IT support phone line - 0117 428 2100 Please see the news item at uob.sharepoint.com/sites/itservices/SitePages/new-it-self-service-site-in-june.aspx (Ref: C2308-021 )


Components

Other services



Schedule

June 17, 2024 5:15PM - June 18, 2024 8:00AM BST



June 17, 2024 5:15PM BST
[Update] Scheduled maintenance is starting.

June 18, 2024 8:00AM BST
[Update] Scheduled maintenance is complete.





Back to current status