March 2025

MyERP service disruption: Wednesday 26th March 6pm-7pm

March 26, 2025 7:00PM GMT

MyERP service disruption: Wednesday 26th March 6pm-7pmPlanned Maintenance

Description

Please be aware there will be disruption with connectivity to MyERP on Wednesday 26th March 6pm-7pm, please ensure any work is completed before this time. This is to allow Windows Updates to occur C2503-225

Components

myERP - Finance & HR system

Schedule

March 26, 2025 6:00PM - March 26, 2025 7:00PM GMT

---

March 26, 2025 6:00PM GMT

[Update] Scheduled maintenance is starting.

March 26, 2025 7:00PM GMT

[Update] Scheduled maintenance is complete.

Essential network maintenance: 21-24 March

March 24, 2025 7:00AM GMT

Essential network maintenance: 21-24 MarchPlanned Maintenance

Description

On Friday 21 March from 5:00pm until Monday 24 March 7:00am, IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change may cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact the IT Service Desk if you have any questions or concerns regarding this work. C2502-019

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

March 21, 2025 5:00PM - March 24, 2025 7:00AM GMT

---

March 21, 2025 5:00PM GMT

[Update] Scheduled maintenance is starting.

March 24, 2025 7:00AM GMT

[Update] Scheduled maintenance is complete.

Essential network maintenance: Wednesday 19 March

March 19, 2025 7:00PM GMT

Essential network maintenance: Wednesday 19 MarchPlanned Maintenance

Description

On Wednesday 19 March from 5:00pm until 7:00pm, IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change may cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact the IT Service Desk if you have any questions or concerns regarding this work. C2502-019 / C2503-144

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

March 19, 2025 5:00PM - March 19, 2025 7:00PM GMT

---

March 19, 2025 5:00PM GMT

[Update] Scheduled maintenance is starting.

March 19, 2025 7:00PM GMT

[Update] Scheduled maintenance is complete.

February 2025

MyERP service disruption: Thursday 27th February 6pm-7pm

February 27, 2025 7:00PM GMT

MyERP service disruption: Thursday 27th February 6pm-7pmPlanned Maintenance

Description

Please be aware there will be disruption with connectivity to MyERP on Thursday 27th February 6pm-7pm, please ensure any work is completed before this time. This is to allow Windows Updates to occur C2502-219

Components

myERP - Finance & HR system

Schedule

February 27, 2025 6:00PM - February 27, 2025 7:00PM GMT

---

February 27, 2025 6:00PM GMT

[Update] Scheduled maintenance is starting.

February 27, 2025 7:00PM GMT

[Update] Scheduled maintenance is complete.

January 2025

ERP essential maintenance: Weds 29 January

January 29, 2025 8:15PM GMT

ERP essential maintenance: Weds 29 January Planned Maintenance

Description

Please be aware there will be disruption with connectivity to MyERP on Wednesday 29th January 7pm-8:15pm approx, please ensure any work is completed before this time

Components

myERP - Finance & HR system

Schedule

January 29, 2025 7:00PM - January 29, 2025 8:15PM GMT

---

January 29, 2025 7:00PM GMT

[Update] Scheduled maintenance is starting.

January 29, 2025 8:15PM GMT

[Update] Scheduled maintenance is complete.

December 2024

MyERP planned maintenance: Weds 4th December 8pm - 9:15pm

December 4, 2024 9:15PM GMT

MyERP planned maintenance: Weds 4th December 8pm - 9:15pmPlanned Maintenance

Description

Please be aware there will be disruption with connectivity to MyERP on Wednesday 4th December 8pm-9:15pm approx, please ensure any work is completed before this time

Components

myERP - Finance & HR system

Schedule

December 4, 2024 8:00PM - December 4, 2024 9:15PM GMT

---

December 4, 2024 8:00PM GMT

[Update] Scheduled maintenance is starting.

December 4, 2024 9:15PM GMT

[Update] Scheduled maintenance is complete.

November 2024

My ERP - unavailable

November 18, 2024 10:11AM GMT

My ERP - unavailableOperational

Incident Status

Operational

Components

myERP - Finance & HR system

---

November 15, 2024 8:54AM GMT

[Investigating] My ERP is currently unavailable, IT Services are investigating the issue.

November 15, 2024 8:59AM GMT

[Investigating] .

November 15, 2024 9:42AM GMT

[Monitoring] Services appear to have been restored however IT Services continue to monitor this.

November 18, 2024 10:11AM GMT

[Resolved] This issue is now resolved and ERP is currently operational.

Essential maintenance on our Database Systems on 5th November

November 5, 2024 9:00AM GMT

Essential maintenance on our Database Systems on 5th NovemberPlanned Maintenance

Description

There is essential maintenance scheduled on one of our Database Systems for Tuesday 5th November 07:30 to 09:00. The following applications / services will be unavailable at this time. Data Warehouse Business Objects Umbrella Service BO Reporting ~ Accommodation BO Reporting ~ Admissions BO Reporting ~ Alumni BO Reporting ~ Careers BO Reporting ~ Finance BO Reporting ~ HR BO Reporting ~ ITS BO Reporting ~ Planning BO Reporting ~ Students BO Reporting ~ Training IT Services apologises for any inconvenience this may cause. C2410-064

Components

Administrative systems (Finance & HR), myERP - Finance & HR system, Student Information Systems (SITS), Other services

Schedule

November 5, 2024 7:30AM - November 5, 2024 9:00AM GMT

---

November 5, 2024 7:30AM GMT

[Update] Scheduled maintenance is starting.

November 5, 2024 9:00AM GMT

[Update] Scheduled maintenance is complete.

October 2024

MyERP Update Patching - 1st October 2024

October 1, 2024 6:15PM BST

MyERP Update Patching - 1st October 2024Planned Maintenance

Description

Please be aware there will be disruption with connectivity to MyERP on Tuesday 1st October between 6:10pm-6:15pm approx, please ensure any work is completed around this time C2409-182 MyERP PROD WSUS / SQL Update patching

Components

myERP - Finance & HR system

Schedule

October 1, 2024 6:10PM - October 1, 2024 6:15PM BST

---

October 1, 2024 6:10PM BST

[Update] Scheduled maintenance is starting.

October 1, 2024 6:15PM BST

[Update] Scheduled maintenance is complete.

July 2024

Essential network maintenance on Monday 15 July at 6 pm

July 15, 2024 6:30PM BST

Essential network maintenance on Monday 15 July at 6 pmPlanned Maintenance

Description

Essential network maintenance is needed to resolve a known issue. During the work, there will be a brief interruption at 6 pm to the following services. - VoIP and Openscape phones - MyERP - Print Release - Degree Ceremonies - Online timetables - SyllabusPlus Enterprise Timetabling - Datahub - ZD-PHYS calgary cluster compute services - ZD-MATH Cream Cluster - ZD-PHYS DICE cluster - H&L-SmartZoom - ZC-RX-Works - REXCO There will also be a brief interruption to the network at this time for QTIC, Langford, LoraWAN, Engine Shed and BCSG. Every effort will be made to minimise the impact on services, and IT staff will be on standby to ensure services recover as quickly as possible. If you have any concerns or questions regarding this work, please contact the IT Services Desk, bristol.ac.uk/it-services/contacts (Ref: C2407-102)

Components

myERP - Finance & HR system, Printing (staff and students), Telephony, Wired network, Wireless network, Other services

Schedule

July 15, 2024 6:00PM - July 15, 2024 6:30PM BST

---

July 15, 2024 6:00PM BST

[Update] Scheduled maintenance is starting.

July 15, 2024 6:30PM BST

[Update] Scheduled maintenance is complete.

June 2024

MyERP - Scheduled Maintenance

June 12, 2024 10:00PM BST

MyERP - Scheduled MaintenancePlanned Maintenance

Description

Due to essential maintenance, there will be some disruption to users accessing MyERP on Wednesday the 12th of June between 9pm and 10pm. C2405-203

Components

myERP - Finance & HR system

Schedule

June 12, 2024 9:00PM - June 12, 2024 10:00PM BST

---

June 12, 2024 9:00PM BST

[Update] Scheduled maintenance is starting.

June 12, 2024 10:00PM BST

[Update] Scheduled maintenance is complete.

May 2024

Develop - New UOB Staff Unable to Access

May 13, 2024 11:53AM BST

Develop - New UOB Staff Unable to AccessOperational

Incident Status

Operational

Components

myERP - Finance & HR system

---

May 8, 2024 4:36PM BST

[Identified] There is currently an issue with the integration of user data into the Develop LMS system. New staff aren't being given access to Develop, but also - changes to staff data in MyERP won't be reflected in Develop, Investigations still ongoing.

May 13, 2024 11:53AM BST

[Resolved] This issue has now been Resolved.

April 2024

Essential maintenance on our Database Systems on 30th April (C2404-193)

April 30, 2024 8:30AM BST

Essential maintenance on our Database Systems on 30th April (C2404-193)Planned Maintenance

Description

There is essential maintenance scheduled on one of our Database Systems for Tuesday 30th April 07:30 to 08:30. The following applications / services will be unavailable at this time. Data Warehouse Business Objects Umbrella Service BO Reporting ~ Accommodation BO Reporting ~ Admissions BO Reporting ~ Alumni BO Reporting ~ Careers BO Reporting ~ Finance BO Reporting ~ HR BO Reporting ~ ITS BO Reporting ~ Planning BO Reporting ~ Students BO Reporting ~ Training IT Services apologises for any inconvenience this may cause. C2404-193

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

April 30, 2024 7:30AM - April 30, 2024 8:30AM BST

---

April 30, 2024 7:30AM BST

[Update] Scheduled maintenance is starting.

April 30, 2024 8:30AM BST

[Update] Scheduled maintenance is complete.

Emergency network maintenance

April 29, 2024 8:00PM BST

Emergency network maintenance Planned Maintenance

Description

Emergency network maintenance is scheduled between 5:00 pm and 8:00 pm today, Monday 29th April. We anticipate a brief interruption to a few services listed below starting from 5:30 pm. Please note that the network will be at risk until the maintenance is completed. Impacted Services: QTIC, Lorawan, Langford Vets, BCSG, TNP and BDFI (ref C2404-307)

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

April 29, 2024 5:00PM - April 29, 2024 8:00PM BST

---

April 29, 2024 5:00PM BST

[Update] Scheduled maintenance is starting.

April 29, 2024 8:00PM BST

[Update] Scheduled maintenance is complete.

March 2024

MyERP unavailable on Monday 25 March, 4pm-6pm

March 25, 2024 6:00PM GMT

MyERP unavailable on Monday 25 March, 4pm-6pmPlanned Maintenance

Description

MyERP will be unavailable from 4pm to 6pm on Monday 25 March to enable the Payroll Year End Update. It is crucial that you and your teams are aware and have concluded any ongoing work prior to this system downtime. Please ensure you are logged out from MyERP (including shutting down any open Desktop Clients). (Ref: C2402-219 )

Components

myERP - Finance & HR system

Schedule

March 25, 2024 4:00PM - March 25, 2024 6:00PM GMT

---

March 25, 2024 4:00PM GMT

[Update] Scheduled maintenance is starting.

March 25, 2024 6:00PM GMT

[Update] Scheduled maintenance is complete.

At-Risk Notification: Essential Network Changes for Data Centre Move between Friday 23 February to Monday 11 March

March 25, 2024 11:03AM GMT

At-Risk Notification: Essential Network Changes for Data Centre Move between Friday 23 February to Monday 11 MarchPlanned Maintenance

Description

We are moving services and infrastructure from our external Data Centre (DC3) to our on-campus Data Centre between 23 February to 11 March. Owners of affected services have been informed, and the proposed downtime should have a limited impact. Some services will be less resilient until the move is complete. We have conducted extensive testing, and we do not anticipate any loss of service beyond those identified. However, this is a change to the network, and as such, there is always a risk. We understand the importance of maintaining uninterrupted IT services and are committed to ensuring that this move is successful with minimal impact on our users. We appreciate your understanding and cooperation during this period of transition. For any concerns or further information, please do not hesitate to contact the IT Service Desk, bristol.ac.uk/it-services/contacts (Ref: C2401-247)

Components

myERP - Finance & HR system, Wired network, Other services

Schedule

February 23, 2024 9:00AM - March 11, 2024 5:00PM GMT

---

February 23, 2024 10:55AM GMT

[Update] Work beginning

March 25, 2024 11:03AM GMT

[Update] Work completed successfully.

February 2024

Upgrade to MyERP from 2 February to 4 February

February 4, 2024 5:00PM GMT

Upgrade to MyERP from 2 February to 4 FebruaryPlanned Maintenance

Description

During the upgrade of MyERP, it will be inaccessible to users from 3.30 pm on Friday, 2 February to 5.00 pm on Sunday, 4 February. The upgrade brings improvements to performance and ensures that we are able to deliver updates to our payroll processes. Both desktop and Web clients will be unavailable at this time and scheduled reports will be paused while the work is undertaken. It is crucial that staff have concluded any ongoing work before this system downtime. (Ref: C2312-182)

Components

myERP - Finance & HR system

Schedule

February 2, 2024 3:30PM - February 4, 2024 5:00PM GMT

---

February 2, 2024 3:30PM GMT

[Update] Scheduled maintenance is starting.

February 4, 2024 5:00PM GMT

[Update] Scheduled maintenance is complete.

November 2023

MyERP Marketplace maintenance : Thurs 23rd November 18:30-20:30

November 23, 2023 8:30PM GMT

MyERP Marketplace maintenance : Thurs 23rd November 18:30-20:30Planned Maintenance

Description

The MyERP Marketplace will be inaccessible to users on Thursday the 23rd of November from 6:30pm to 8:30pm due to essential maintenance. Apologies for any inconvenience.

Components

myERP - Finance & HR system

Schedule

November 23, 2023 6:30PM - November 23, 2023 8:30PM GMT

---

November 23, 2023 6:30PM GMT

[Update] Scheduled maintenance is starting.

November 23, 2023 8:30PM GMT

[Update] Scheduled maintenance is complete.

Essential maintenance to SITS database: services impacted for a brief period 8-9am Monday 6 November

November 6, 2023 9:00AM GMT

Essential maintenance to SITS database: services impacted for a brief period 8-9am Monday 6 NovemberPlanned Maintenance

Description

Essential maintenance work is needed to the SITS database. As a result of this work, the following services will experience a brief outage between 8 am - 9 am on Monday, 6 November: - Password Reset System - SITS (SITS desktop client and e:Vision web pages) - Studentinfo - Online Registration - MyStudents - BO Reporting ~ Students - BO Reporting ~ Accommodation - Unit and Programme Management System UPMS - Open Day booking system - Unit and Programme Catalogues - Accommodation (read-only legacy data) - PGT First Sift Tool - STaR (previously BDC e-Portfolio) - Degree Ceremonies The following services may experience degraded performance for a brief period between 8 am - 9 am on Thursday, 2 November: - MyBristol Portal - Blackboard - MyERP - REXCO - Datahub - SLS Exam Scheduler - SLS Exam Timetables - Data Warehouse - StarRez (Accommodation) - Bulk application printing - CareerHub - DATA_INT - Student CRM (Hobsons Connect) - SLS Admissions Academic Scoring - UCAS - OnCourse - Standard Jobs - Oracle Applications - SyllabusPlus Enterprise Timetabling Please contact the IT Services Desk if you have any questions or concerns regarding this work bristol.ac.uk/it-services/contacts (REF: C2310-282)

Components

Blackboard, RePlay and Library systems, myERP - Finance & HR system, Student Information Systems (SITS), Websites and Intranets, Other services

Schedule

November 6, 2023 8:00AM - November 6, 2023 9:00AM GMT

---

November 6, 2023 8:00AM GMT

[Update] Scheduled maintenance is starting.

November 6, 2023 9:00AM GMT

[Update] Scheduled maintenance is complete.

October 2023

At risk notification: Testing MyERP from Tuesday 24 October to Thursday 26 October

October 26, 2023 6:00PM BST

At risk notification: Testing MyERP from Tuesday 24 October to Thursday 26 OctoberPlanned Maintenance

Description

Essential testing is taking place to the MyERP service from 9 am on Tuesday 24 October until the end of Thursday 26 October. During the testing IT Services will be monitoring performance closely. If any issues are identified, we have plans in place to rollback on the testing to avoid any significant disruption to service. (Ref: C2310-259)

Components

myERP - Finance & HR system

Schedule

October 24, 2023 9:00AM - October 26, 2023 6:00PM BST

---

October 24, 2023 9:00AM BST

[Update] Scheduled maintenance is starting.

October 26, 2023 6:00PM BST

[Update] Scheduled maintenance is complete.