August 2023

At risk notification: Maintenance to enterprise storage at 5pm on Tuesday 8 August

August 8, 2023 7:00PM BST

At risk notification: Maintenance to enterprise storage at 5pm on Tuesday 8 AugustPlanned Maintenance

Description

Due to reported errors, maintenance work will be taking place between 5.00 pm and 7.00 pm on Tuesday, 8 August. We do not anticipate any impact on services, but a range of services should be considered at risk during this time. (Ref: C2307-280)

Components

Administrative systems (Finance & HR), myERP - Finance & HR system, Student Information Systems (SITS), Other services

Schedule

August 8, 2023 5:00PM - August 8, 2023 7:00PM BST

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August 8, 2023 5:00PM BST

[Update] Scheduled maintenance is starting.

August 8, 2023 7:00PM BST

[Update] Scheduled maintenance is complete.

July 2023

Emergency maintenance to enterprise storage at 5pm on Wednesday 26 July

July 26, 2023 6:00PM BST

Emergency maintenance to enterprise storage at 5pm on Wednesday 26 JulyPlanned Maintenance

Description

Due to reported errors, emergency maintenance work will be taking place between 5.00pm and 6.00pm on Wednesday 28 July. We do not anticipate any impact on services, but a range of services should be considered at risk during this time. (Ref: C2307-280)

Components

myERP - Finance & HR system, Student Information Systems (SITS), Other services

Schedule

July 26, 2023 5:00PM - July 26, 2023 6:00PM BST

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July 26, 2023 5:00PM BST

[Update] Scheduled maintenance is starting.

July 26, 2023 6:00PM BST

[Update] Scheduled maintenance is complete.

Emergency maintenance to enterprise storage at 10.30am on Wednesday 26 July

July 26, 2023 10:30AM BST

Emergency maintenance to enterprise storage at 10.30am on Wednesday 26 JulyPlanned Maintenance

Description

Due to reported errors, emergency maintenance work will be taking place between 10.30am and 11.30am on Wednesday 28 July. We do not anticipate any impact on services, but a range of services should be considered at risk during this time. (Ref: C2307-280)

Components

myERP - Finance & HR system, Student Information Systems (SITS), Other services

Schedule

July 26, 2023 10:30AM - July 26, 2023 10:30AM BST

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July 26, 2023 10:30AM BST

[Update] Scheduled maintenance is starting.

July 26, 2023 10:30AM BST

[Update] Scheduled maintenance is complete.

MyERP desktop client unavailable 6pm-8pm on Monday 24 July

July 24, 2023 8:00PM BST

MyERP desktop client unavailable 6pm-8pm on Monday 24 JulyPlanned Maintenance

Description

Due to essential maintenance, the MyERP desktop client will be inaccessible to users on Monday the 24 July between 6pm and 8pm. Please note that access to MyERP on the web is unaffected. (Ref: C2307-002)

Components

myERP - Finance & HR system

Schedule

July 24, 2023 6:00PM - July 24, 2023 8:00PM BST

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July 24, 2023 6:00PM BST

[Update] Scheduled maintenance is starting.

July 24, 2023 8:00PM BST

[Update] Scheduled maintenance is complete.

MyERP planned maintenance on Friday 14th, Saturday 15th and Sunday 16th of July.

July 16, 2023 7:00PM BST

MyERP planned maintenance on Friday 14th, Saturday 15th and Sunday 16th of July.Planned Maintenance

Description

Planned maintenance will take place on the below service to improve performance and resilience from 4pm on Friday 14TH of July until 7pm on Sunday 16th of July. · MyERP During this period the service will not be available for use. We apologise for any inconvenience caused. If you have any concerns regarding this work please contact the IT Services Desk, bristol.ac.uk/it-services/contacts

Components

myERP - Finance & HR system

Schedule

July 14, 2023 4:00PM - July 16, 2023 7:00PM BST

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July 14, 2023 4:00PM BST

[Update] Scheduled maintenance is starting.

July 16, 2023 7:00PM BST

[Update] Scheduled maintenance is complete.

June 2023

MyERP planned maintenance on Thursday 22nd of June.

June 22, 2023 6:00PM BST

MyERP planned maintenance on Thursday 22nd of June.Planned Maintenance

Description

Planned maintenance will take place on the below service to improve performance and resilience on Thursday 22nd of June between 9am and 6pm. During this period the service will run as normal and is not considered at risk with little to no impact on the service. We apologise for any inconvenience caused. If you have any concerns regarding this work please contact the IT Services Desk, bristol.ac.uk/it-services/contacts

Components

myERP - Finance & HR system

Schedule

June 22, 2023 9:00AM - June 22, 2023 6:00PM BST

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June 22, 2023 9:00AM BST

[Update] Scheduled maintenance is starting.

June 22, 2023 6:00PM BST

[Update] Scheduled maintenance is complete.

MyERP unavailable on 7 June from 5 pm until 10 pm

June 7, 2023 10:00PM BST

MyERP unavailable on 7 June from 5 pm until 10 pmPlanned Maintenance

Description

Due to essential IT maintenance, MyERP will be unavailable from 5 pm until 10 pm on Wednesday 7 June from 5 pm until.  (Ref: C2305-146)

Components

myERP - Finance & HR system

Schedule

June 7, 2023 5:00PM - June 7, 2023 10:00PM BST

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June 7, 2023 5:00PM BST

[Update] Scheduled maintenance is starting.

June 7, 2023 10:00PM BST

[Update] Scheduled maintenance is complete.

MyERP unavailable from 5 pm on 2 June to 7 pm on 4 June

June 4, 2023 7:00PM BST

MyERP unavailable from 5 pm on 2 June to 7 pm on 4 JunePlanned Maintenance

Description

MyERP will be unavailable from 5 pm on Friday 2 June until 7 pm on Sunday 4 June.  (REF: C2305-027)

Components

myERP - Finance & HR system

Schedule

June 2, 2023 5:00PM - June 4, 2023 7:00PM BST

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June 2, 2023 5:00PM BST

[Update] Scheduled maintenance is starting.

June 4, 2023 7:00PM BST

[Update] Scheduled maintenance is complete.

May 2023

MyERP unavailable from 5 pm to 10 pm on Wednesday 10 May

May 10, 2023 10:00PM BST

MyERP unavailable from 5 pm to 10 pm on Wednesday 10 MayPlanned Maintenance

Description

MyERP will be unavailable from 5 pm to 10 pm on Wednesday 10 May during essential IT maintenance. Please note: This is postponed work that was initially scheduled for the evening of Tuesday 4 April.

Components

myERP - Finance & HR system

Schedule

May 10, 2023 5:00PM - May 10, 2023 10:00PM BST

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May 10, 2023 5:00PM BST

[Update] Scheduled maintenance is starting.

May 10, 2023 10:00PM BST

[Update] Scheduled maintenance is complete.

MyERP unavailable on 4 May between 5 pm and 10 pm

May 4, 2023 10:00PM BST

MyERP unavailable on 4 May between 5 pm and 10 pmPlanned Maintenance

Description

Due to essential IT maintenance, MyERP will be unavailable on Thursday 4 May between 5 pm and 10 pm. Ref: C2304-194

Components

myERP - Finance & HR system

Schedule

May 4, 2023 5:00PM - May 4, 2023 10:00PM BST

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May 4, 2023 5:00PM BST

[Update] Scheduled maintenance is starting.

May 4, 2023 10:00PM BST

[Update] Scheduled maintenance is complete.

April 2023

My ERP maintenance on 27 April at 4.00pm

April 27, 2023 4:30PM BST

My ERP maintenance on 27 April at 4.00pmPlanned Maintenance

Description

Please be aware there may be a short reduction in performance for a few seconds to the MyERP service at 4.00 pm on Thursday 27 April. If you encounter any issues please log out and log back in to resolve them. (C2304-043)

Components

myERP - Finance & HR system

Schedule

April 27, 2023 4:00PM - April 27, 2023 4:30PM BST

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April 27, 2023 4:00PM BST

[Update] Scheduled maintenance is starting.

April 27, 2023 4:30PM BST

[Update] Scheduled maintenance is complete.

MyERP Performance issues

April 18, 2023 2:32PM BST

MyERP Performance issuesDegraded Performance

Incident Status

Degraded Performance

Components

myERP - Finance & HR system

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March 22, 2023 3:37PM GMT

[Investigating] We are currently investigating reports off MyERP performance issues

April 18, 2023 2:32PM BST

[Resolved] this is resolved

MyERP unavailable from 9 am on Saturday 15 April until 5 pm on Sunday 16 April

April 16, 2023 5:00PM BST

MyERP unavailable from 9 am on Saturday 15 April until 5 pm on Sunday 16 AprilPlanned Maintenance

Description

MyERP will be unavailable between 9 am Saturday 15 April until 5 pm on Sunday 16 April during essential IT maintenance. We apologise for any inconvenience this may cause. (REF: C2301-216)

Components

myERP - Finance & HR system

Schedule

April 15, 2023 9:00AM - April 16, 2023 5:00PM BST

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April 15, 2023 9:00AM BST

[Update] Scheduled maintenance is starting.

April 16, 2023 5:00PM BST

[Update] Scheduled maintenance is complete.

March 2023

MyERP unavailable 27 March between 4 pm and 6 pm

March 27, 2023 6:00PM BST

MyERP unavailable 27 March between 4 pm and 6 pmPlanned Maintenance

Description

MyERP will be unavailable on Monday 27 March between 4 pm and 6 pm during an essential update to the service Ref: C2303-019

Components

myERP - Finance & HR system

Schedule

March 27, 2023 4:00PM - March 27, 2023 6:00PM BST

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March 27, 2023 4:00PM BST

[Update] Scheduled maintenance is starting.

March 27, 2023 6:00PM BST

[Update] Scheduled maintenance is complete.

MyERP issues

March 20, 2023 2:45PM GMT

MyERP issuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

myERP - Finance & HR system

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March 20, 2023 2:01PM GMT

[Investigating] We have had reports that some staff are unable to access MyERP myerp.bris.ac.uk/agresso We are currently investigating. It does not appear to be affecting all users.

March 20, 2023 2:45PM GMT

[Resolved] This has been resolved. If you continue to have issues, you may need to restart your PC to re-establish a connection.

Essential network maintenance - Thursday 2 March

March 2, 2023 7:00PM GMT

Essential network maintenance - Thursday 2 MarchPlanned Maintenance

Description

On Thursday 2 March, between the hours of 5:00pm and 7:00pm, IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change will cause brief interruptions to some services on the University network. Services should be considered ‘at-risk’ during this period. Please contact the IT Service Desk, service-desk@bristol.ac.uk, if you have any questions or concerns regarding this work. (C2301-097)

Components

Administrative systems (Finance & HR), Blackboard, RePlay and Library systems, myERP - Finance & HR system, Printing (staff and students), Student Information Systems (SITS), Telephony, Wired network, Wireless network, Other services

Schedule

March 2, 2023 5:00PM - March 2, 2023 7:00PM GMT

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March 2, 2023 5:00PM GMT

[Update] Scheduled maintenance is starting.

March 2, 2023 7:00PM GMT

[Update] Scheduled maintenance is complete.

MyERP unavailable

March 2, 2023 12:01PM GMT

MyERP unavailableService Disruption

Incident Status

Service Disruption

Components

myERP - Finance & HR system

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March 1, 2023 3:23PM GMT

[Investigating] We are receiving reports that MyERP is currently Unavailable, we are investigating the issue at present.

March 2, 2023 12:01PM GMT

[Resolved] Service now restored

February 2023

Essential network maintenance impacting multiple services on Saturday 25 February

February 25, 2023 5:00PM GMT

Essential network maintenance impacting multiple services on Saturday 25 FebruaryPlanned Maintenance

Description

Essential work is taking place to the University network services on Saturday 25 February between 9.00am and 5.00pm During this work, there will be an interruption to a number of services from 12.20 pm to 12.50 pm and between 2.30 pm and 3.00 pm. IT staff will be monitoring services to ensure they recover promptly. If you do encounter an issue, please wait and then try connecting again outside these times. If you have any questions or concerns regarding this work, please contact the IT Service Desk, bristol.ac.uk/it-services/contacts (Ref: C2301-320)

Components

Administrative systems (Finance & HR), Departmental Filestore, myERP - Finance & HR system, Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Telephony, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

February 25, 2023 9:00AM - February 25, 2023 5:00PM GMT

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February 25, 2023 9:00AM GMT

[Update] Scheduled maintenance is starting.

February 25, 2023 5:00PM GMT

[Update] Scheduled maintenance is complete.

MyERP software upgrade : Fri 17 - Sun 19 February

February 19, 2023 5:00PM GMT

MyERP software upgrade : Fri 17 - Sun 19 FebruaryPlanned Maintenance

Description

Due to an essential software upgrade, MyERP will be inaccessible to users from 7pm Friday the 17th of February to 5pm Sunday the 19th of February

Components

myERP - Finance & HR system

Schedule

February 17, 2023 7:00PM - February 19, 2023 5:00PM GMT

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February 17, 2023 7:00PM GMT

[Update] Scheduled maintenance is starting.

February 19, 2023 5:00PM GMT

[Update] Scheduled maintenance is complete.

POSTPONED: MyERP unavailable from 9am on Saturday 4 February to 5pm on Sunday 5 February

February 3, 2023 2:46PM GMT

POSTPONED: MyERP unavailable from 9am on Saturday 4 February to 5pm on Sunday 5 FebruaryPlanned Maintenance

Description

The planned work detailed below is being postponed to a later date. ----- Due to an upgrade to my MyERP the service will be unavailable from 9am on Saturday 4 February to 5pm on Sunday 5 February. We apologise for any inconvenience this may cause. (Ref: C2210-180)

Components

myERP - Finance & HR system

Schedule

February 4, 2023 9:00AM - February 5, 2023 5:00PM GMT

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February 3, 2023 2:45PM GMT

[Update] This maintenance has been postponed

February 3, 2023 2:46PM GMT

[Update] This maintenance has been postponed