March 2025

Exam timetables down

March 31, 2025 10:08AM BST

Exam timetables downOperational

Incident Status

Operational

Components

Other services

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March 31, 2025 8:27AM BST

[Investigating] We are currently experiencing issues with the exam timetables site and are investigating currently.

March 31, 2025 8:45AM BST

[Investigating] Please contact your own school for exam locations.

March 31, 2025 10:08AM BST

[Resolved] This issue has now been resolved

Atlassian Confluence wiki maintenance - extended

March 25, 2025 2:00PM GMT

Atlassian Confluence wiki maintenance - extendedPlanned Maintenance

Description

We are currently migrating our Atlassian Confluence wiki to the new Atlassian cloud. Our current Confluence Wiki Service will be unavailable from 6am – 2pm while the migration takes place.

Components

Other services

Schedule

March 25, 2025 1:00PM - March 25, 2025 2:00PM GMT

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March 25, 2025 1:24PM GMT

[Update] Scheduled maintenance is starting.

March 25, 2025 2:00PM GMT

[Update] Scheduled maintenance is complete.

Atlassian Confluence Wiki Migration

March 25, 2025 2:00PM GMT

Atlassian Confluence Wiki MigrationPlanned Maintenance

Description

We are currently migrating our Atlassian Confluence wiki to the new Atlassian cloud. Our current Confluence Wiki Service will be unavailable from 6am – 2pm while the migration takes place.

Components

Other services

Schedule

March 25, 2025 6:00AM - March 25, 2025 1:00PM GMT

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March 25, 2025 8:43AM GMT

[Update] Scheduled maintenance is starting.

March 25, 2025 2:00PM GMT

[Update] Scheduled maintenance is complete.

Self Service Cloud - Ongoing Issues as a result of essential maintenance - service disruption

March 24, 2025 9:24AM GMT

Self Service Cloud - Ongoing Issues as a result of essential maintenance - service disruptionService Disruption

Incident Status

Service Disruption

Components

Other services

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January 3, 2025 3:40PM GMT

[Investigating] Unfortunately following essential maintenance in late November 2024, the Self Service Cloud (CaaS) service is still being affected by ongoing issues and is currently unavailable. At present, Users will be unable to use any functionality provided by this service. We are working to fix this as a priority and hope to have the service back up and running soon.

March 24, 2025 9:24AM GMT

[Resolved] Self Service Cloud is now available. Please note the Linux template has been update to RHEL.

Essential network maintenance: 21-24 March

March 24, 2025 7:00AM GMT

Essential network maintenance: 21-24 MarchPlanned Maintenance

Description

On Friday 21 March from 5:00pm until Monday 24 March 7:00am, IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change may cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact the IT Service Desk if you have any questions or concerns regarding this work. C2502-019

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

March 21, 2025 5:00PM - March 24, 2025 7:00AM GMT

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March 21, 2025 5:00PM GMT

[Update] Scheduled maintenance is starting.

March 24, 2025 7:00AM GMT

[Update] Scheduled maintenance is complete.

Matlab license temporarily unavailable

March 23, 2025 6:00PM GMT

Matlab license temporarily unavailablePlanned Maintenance

Description

Due to network maintenance this afternoon (5.30-7.00pm) and this weekend, the network Matlab license will not be available for the duration (21st - 23rd March). We expect this to affect all users of the Matlab license across campus, working remotely and ACRC services. While we understand the inconvenience this will cause, unfortunately users will need to wait for the network maintenance to finish for the license to become available again.

Components

Other services

Schedule

March 19, 2025 5:00PM - March 23, 2025 6:00PM GMT

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March 19, 2025 5:00PM GMT

[Update] Scheduled maintenance is starting.

March 23, 2025 6:00PM GMT

[Update] Scheduled maintenance is complete.

Essential network maintenance: Wednesday 19 March

March 19, 2025 7:00PM GMT

Essential network maintenance: Wednesday 19 MarchPlanned Maintenance

Description

On Wednesday 19 March from 5:00pm until 7:00pm, IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change may cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact the IT Service Desk if you have any questions or concerns regarding this work. C2502-019 / C2503-144

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

March 19, 2025 5:00PM - March 19, 2025 7:00PM GMT

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March 19, 2025 5:00PM GMT

[Update] Scheduled maintenance is starting.

March 19, 2025 7:00PM GMT

[Update] Scheduled maintenance is complete.

Issues with EzyVet service

March 18, 2025 2:17PM GMT

Issues with EzyVet serviceService Disruption

Incident Status

Service Disruption

Components

Other services

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March 18, 2025 10:10AM GMT

[Investigating] EzyVet is currently unavailable. Third party supplier issue - updates via their status page: status.idexxsoftware.com

March 18, 2025 2:17PM GMT

[Resolved] Provider now reporting EzyVet as operational

Essential database maintenance: Monday 10th March

March 10, 2025 3:00PM GMT

Essential database maintenance: Monday 10th MarchPlanned Maintenance

Description

IT Services will be undertaking essential database maintenance on Monday 10th March 09:00 - 15:00. Services BS:DATA_INT and DB:DINTPROD should be considered ‘at-risk’ during this period. Please contact the IT Service Desk if you have any questions or concerns regarding this work C2410-343

Components

Other services

Schedule

March 10, 2025 9:00AM - March 10, 2025 3:00PM GMT

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March 10, 2025 9:00AM GMT

[Update] Scheduled maintenance is starting.

March 10, 2025 3:00PM GMT

[Update] Scheduled maintenance is complete.

February 2025

Shared mailbox administration tool known issues

February 14, 2025 10:18AM GMT

Shared mailbox administration tool known issuesService Disruption

Incident Status

Service Disruption

Components

Other services

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February 12, 2025 10:42AM GMT

[Identified] We are aware that there are issues with the shared mailbox administration tool, and are working to resolve this. Apologies for the inconvenience

February 14, 2025 10:18AM GMT

[Resolved] This issue h as been resolved

8x8 Contact Centre maintenance: Thurs 13th February

February 13, 2025 4:00AM GMT

8x8 Contact Centre maintenance: Thurs 13th FebruaryPlanned Maintenance

Description

8x8 has informed us that they are making a change to the Contact Centre platform overnight. 13th Feb 0:00-04:00 8x8 have stated this will not be service affecting. Users who log in for the first time after the change (Feb 13th usual business hours) may see the broadcast banner/pop notification that would have been sent during the change. Users are to dismiss/close the notification. Should users encounter any log in issues please ask them to clear their browser cache. Guidance for clearing browser cache for chrome support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop Guidance for clearing browser cache for Edge microsoft.com/en-us/edge/learning-center/how-to-manage-and-clear-your-cache-and-cookies?form=MA13I2

Components

Telephony, Other services

Schedule

February 12, 2025 12:00AM - February 13, 2025 4:00AM GMT

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February 12, 2025 5:02PM GMT

[Update] Scheduled maintenance is starting.

February 13, 2025 4:00AM GMT

[Update] Scheduled maintenance is complete.

Essential VPN maintenance: Tuesday 12th February 5-8:30pm

February 12, 2025 8:30PM GMT

Essential VPN maintenance: Tuesday 12th February 5-8:30pmPlanned Maintenance

Description

Essential maintenance work to the VPN will be carried out on Tuesday 12th February evening between 5-8:30pm. We anticipate brief outage to the services which are dependent on the VPN. (Ref C2501-012)

Components

Other services

Schedule

February 12, 2025 5:00PM - February 12, 2025 8:30PM GMT

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February 12, 2025 5:00PM GMT

[Update] Scheduled maintenance is starting.

February 12, 2025 8:30PM GMT

[Update] Scheduled maintenance is complete.

January 2025

VPN maintenance: Tuesday 28th January

January 28, 2025 7:30PM GMT

VPN maintenance: Tuesday 28th JanuaryPlanned Maintenance

Description

Essential maintenance to our VPN will be carried out on Tuesday 28th January evening between 5-7:30pm. We anticipate a brief outage to any services which are dependent on this. (Ref: C2501-012)

Components

Other services

Schedule

January 28, 2025 5:00PM - January 28, 2025 7:30PM GMT

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January 28, 2025 5:00PM GMT

[Update] Scheduled maintenance is starting.

January 28, 2025 7:30PM GMT

[Update] Scheduled maintenance is complete.

Essential maintenance on our Database Systems on 28th January

January 28, 2025 8:30AM GMT

Essential maintenance on our Database Systems on 28th JanuaryPlanned Maintenance

Description

There is essential maintenance scheduled on one of our Database Systems on Tuesday 28th January 07:30 to 08:30. The Wiki will be unavailable at this time. IT Services apologises for any inconvenience this may cause. C2412-126

Components

Websites and Intranets, Other services

Schedule

January 28, 2025 7:30AM - January 28, 2025 8:30AM GMT

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January 28, 2025 7:30AM GMT

[Update] Scheduled maintenance is starting.

January 28, 2025 8:30AM GMT

[Update] Scheduled maintenance is complete.

Syllabus+ unavailable

January 23, 2025 3:38PM GMT

Syllabus+ unavailableService Disruption

Incident Status

Service Disruption

Components

Other services

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January 23, 2025 11:15AM GMT

[Investigating] We are currently experiencing issues with Syllabus+, and are investigating. Apologies for the inconvenience

January 23, 2025 3:38PM GMT

[Resolved] This issue has now been resolved

Unit & Programme Catalogue performance issues

January 23, 2025 9:26AM GMT

Unit & Programme Catalogue performance issuesDegraded Performance

Incident Status

Degraded Performance

Components

Other services

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January 20, 2025 11:46AM GMT

[Identified] The Unit & Programme Catalogue is currently experiencing performance problems. The issue is being investigated, and we hope to have performance restored shortly.

January 21, 2025 4:40PM GMT

[Monitoring] Apologies for the disruption to this service. ITS have been working with Jisc to reduce traffic and improve the Unit & Programme Catalogue performance. We are still seeing some intermittent issues, and we will be continuing to monitor closely.

January 23, 2025 9:26AM GMT

[Resolved] This issue has been resolved, The Unit & Programme Catalogue service has been restored.

Teams PSTN calls brief interruption: Monday 20th January - Tuesday 21st January

January 21, 2025 4:00AM GMT

Teams PSTN calls brief interruption: Monday 20th January - Tuesday 21st JanuaryPlanned Maintenance

Description

One of our providers are upgrading some of their internal infrastructure. Any Microsoft Teams calls over the PSTN (mobile, local, national, or international) are at risk. There will be a service interruption of 15 mins. Monday 20th January 20:00 till 04:00 on Tuesday 21st January 2025. C2501-056

Components

Telephony, Other services

Schedule

January 20, 2025 8:00PM - January 21, 2025 4:00AM GMT

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January 20, 2025 8:00PM GMT

[Update] Scheduled maintenance is starting.

January 21, 2025 4:00AM GMT

[Update] Scheduled maintenance is complete.

BI Business Objects Platform - Retirement week of 6th of January

January 10, 2025 5:00PM GMT

BI Business Objects Platform - Retirement week of 6th of JanuaryPlanned Maintenance

Description

Schedule: Week of January 6, 2025 The Business Objects Platform is being retired and will have limited access applied during the week of 6th January 2025 followed by full retirement currently scheduled for week of 3rd February 2025. This affects the following services. Business Objects Umbrella Service BO Reporting ~ Accommodation BO Reporting ~ Admissions BO Reporting ~ Alumni BO Reporting ~ Careers BO Reporting ~ Finance BO Reporting ~ HR BO Reporting ~ ITS BO Reporting ~ Planning BO Reporting ~ Students BO Reporting ~ Training During the initial period of retirement access will be limited to just those users where migration of reporting is ongoing. If you have any concerns regarding this work please contact the ITS BI Team via the IT Services Desk, bristol.ac.uk/it-services/contacts (REF: C2411-131).

Components

Other services

Schedule

January 6, 2025 8:00AM - January 10, 2025 5:00PM GMT

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January 6, 2025 8:00AM GMT

[Update] Scheduled maintenance is starting.

January 10, 2025 5:00PM GMT

[Update] Scheduled maintenance is complete.

Unplanned downtime for Locations Timetables (Syllabus Plus)

January 8, 2025 11:09AM GMT

Unplanned downtime for Locations Timetables (Syllabus Plus)Partial Service Disruption

Incident Status

Partial Service Disruption

Components

Other services

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January 7, 2025 12:05PM GMT

[Investigating] There is currently an issue causing downtime for Locations Timetables – please be assured that we are working on resolving this issue asap

January 8, 2025 11:09AM GMT

[Resolved] This issue has now been resolved.

December 2024

Self Service Cloud - Ongoing Issues as a result of essential maintenance

December 19, 2024 5:30PM GMT

Self Service Cloud - Ongoing Issues as a result of essential maintenancePlanned Maintenance

Description

Following essential maintenance in late November 2024, unfortunately the Self Service Cloud (CaaS) service is still being affected ongoing issues. At present, users are unable to create new VM's. A resolution is due to be deployed next week, with an estimate that the service will be fully resumed by 19th December 2024

Components

Other services

Schedule

December 12, 2024 3:55PM - December 19, 2024 5:30PM GMT

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December 12, 2024 4:01PM GMT

[Update] Scheduled maintenance is starting.

December 19, 2024 5:30PM GMT

[Update] Scheduled maintenance is complete.