December 2024

Syllabus Plus - Essential Maintenance

December 18, 2024 6:00PM GMT

Syllabus Plus - Essential MaintenancePlanned Maintenance

Description

There is planned maintenance on the Syllabus Plus servers, taking place today from 15:00 to 18:00. This will involve outages to Syllabus Plus (including web room booking)). Maintenance has been brought forward to 3pm, earlier than users had been previously advised. Users are advised to ensure they are out of the system by 3pm With this downtime there is no specific need to rename/delete the Apps folder before loading Syllabus+ During this downtime, access to Web Room Booking will also be unavailable. Teaching timetables will still be available but not updatable. C2412-091.

Components

Other services

Schedule

December 18, 2024 3:00PM - December 18, 2024 6:00PM GMT

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December 18, 2024 3:00PM GMT

[Update] Scheduled maintenance is starting.

December 18, 2024 6:00PM GMT

[Update] Scheduled maintenance is complete.

Wiki: Planned maintenance Weds 18th December

December 18, 2024 12:00PM GMT

Wiki: Planned maintenance Weds 18th December Planned Maintenance

Description

There is planned maintenance on the Wiki taking place from 10:30am to 12noon on Wednesday 18th December. The Wiki will be unavailable for periods during this time.

Components

Other services

Schedule

December 18, 2024 10:30AM - December 18, 2024 12:00PM GMT

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December 18, 2024 10:30AM GMT

[Update] Scheduled maintenance is starting.

December 18, 2024 12:00PM GMT

[Update] Scheduled maintenance is complete.

SITS essential maintenance: Sat 14 December - Sun 15th December

December 15, 2024 5:00PM GMT

SITS essential maintenance: Sat 14 December - Sun 15th DecemberPlanned Maintenance

Description

There is essential maintenance scheduled on the Student Information System (SITS) from Saturday 14th December at 7:00 am to Sunday 15th December 5:00 pm. SITS desktop client and e:Vision web pages will be unavailable during this time. The following applications/services will be also affected: Studentinfo Online Registration MyStudents BO Reporting ~ Students BO Reporting ~ Accommodation Unit and Programme Management System UPMS Open Day booking system Unit and Programme Catalogues PGT First Sift Tool STaR (previously BDC e-Portfolio) Degree Ceremonies Oracle Applications and Student Standard Jobs Password Reset System Please note that some content will also be unavailable via MyBristol. Other applications may be indirectly affected, for example being unable to refresh data from SITS. Please contact the IT Services Desk if you have any questions or concerns regarding this work bristol.ac.uk/it-services/contacts (REF:C2411-044)

Components

Student Information Systems (SITS), Websites and Intranets, Other services

Schedule

December 14, 2024 7:00AM - December 15, 2024 5:00PM GMT

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December 14, 2024 7:00AM GMT

[Update] Scheduled maintenance is starting.

December 15, 2024 5:00PM GMT

[Update] Scheduled maintenance is complete.

Issues with Halo ITSM tool

December 12, 2024 10:44AM GMT

Issues with Halo ITSM toolOperational

Incident Status

Operational

Components

Other services

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December 12, 2024 9:57AM GMT

[Investigating] There are currently issues with the Halo ITSM tool This is a known issue that has been recognised by Halo on their own status page status.haloservicesolutions.com

December 12, 2024 10:44AM GMT

[Resolved] This issue is now resolved. Halo are still monitoring the situation.

Planned maintenance MySQL database service: Thursday 5th December

December 5, 2024 6:00PM GMT

Planned maintenance MySQL database service: Thursday 5th DecemberPlanned Maintenance

Description

There is planned downtime affecting MySQL database service The service will be unavailable between 5-7pm on Thursday 5th Dec. Change reference C2411-151

Components

Other services

Schedule

December 5, 2024 5:00PM - December 5, 2024 6:00PM GMT

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December 5, 2024 5:00PM GMT

[Update] Scheduled maintenance is starting.

December 5, 2024 6:00PM GMT

[Update] Scheduled maintenance is complete.

Essential maintenance on our Database Systems on 5th December

December 5, 2024 9:00AM GMT

Essential maintenance on our Database Systems on 5th DecemberPlanned Maintenance

Description

There is essential maintenance scheduled on one of our Database Systems on Thursday 5th December 07:30 to 09:00. The following applications / services may be affected: Online Timetables Contact Directory Datahub Refresh IT Services apologises for any inconvenience this may cause. C2410-061

Components

Websites and Intranets, Other services

Schedule

December 5, 2024 7:30AM - December 5, 2024 9:00AM GMT

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December 5, 2024 7:30AM GMT

[Update] Scheduled maintenance is starting.

December 5, 2024 9:00AM GMT

[Update] Scheduled maintenance is complete.

Essential maintenance on our Database Systems on 3rd December

December 3, 2024 11:30AM GMT

Essential maintenance on our Database Systems on 3rd DecemberPlanned Maintenance

Description

Work on our database systems this morning has been extended. The following applications / services will be unavailable at this time. Identity Manager (Microsoft) - MIM (Integration) BO Reporting ~ Students, Datahub DATA_INT Photo ID Upload Legend Library Services Platform Gmail mail name change app Shared Mailboxes Ucard Identity Matching Service PIMS Studentinfo/Online Registration Standard Jobs Active Directory Domain Services (Integration) QREG Miscellaneous Groups Management RXCO IT Services apologises for any inconvenience this may cause. C2410-063

Components

Websites and Intranets, Other services

Schedule

December 3, 2024 10:17AM - December 3, 2024 11:30AM GMT

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December 3, 2024 10:20AM GMT

[Update] Scheduled maintenance is starting.

December 3, 2024 11:30AM GMT

[Update] Scheduled maintenance is complete.

Essential maintenance on our Database Systems on 3rd December

December 3, 2024 9:00AM GMT

Essential maintenance on our Database Systems on 3rd DecemberPlanned Maintenance

Description

There is essential maintenance scheduled on one of our Database Systems for Tuesday 3rd December 07:30 to 09:00. The following applications / services will be unavailable at this time. Identity Manager (Microsoft) - MIM (Integration) BO Reporting ~ Students, Datahub DATA_INT Photo ID Upload Legend Library Services Platform Gmail mail name change app Shared Mailboxes Ucard Identity Matching Service PIMS Studentinfo/Online Registration Standard Jobs Active Directory Domain Services (Integration) QREG Miscellaneous Groups Management RXCO IT Services apologises for any inconvenience this may cause. C2410-063

Components

Websites and Intranets, Other services

Schedule

December 3, 2024 7:30AM - December 3, 2024 9:00AM GMT

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December 3, 2024 7:30AM GMT

[Update] Scheduled maintenance is starting.

December 3, 2024 9:00AM GMT

[Update] Scheduled maintenance is complete.

Essential maintenance to T4, services unavailable 8am to 9.30am on Monday 2nd December.

December 2, 2024 9:30AM GMT

Essential maintenance to T4, services unavailable 8am to 9.30am on Monday 2nd December.Planned Maintenance

Description

T4 (the University's website content management system) will be unavailable on the 2nd December from 8am to 9.30am for planned maintenance. During the downtime the live website will remain online, but T4 will not be accessible and web editors will not be able to add new content or make changes to any content. IT Services apologises for any inconvenience this may cause. Please contact the IT Services Desk if you have any questions or concerns regarding this work bristol.ac.uk/it-services/contacts (REF: C2410-074)

Components

Websites and Intranets, Other services

Schedule

December 2, 2024 8:00AM - December 2, 2024 9:30AM GMT

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December 2, 2024 8:00AM GMT

[Update] Scheduled maintenance is starting.

December 2, 2024 9:30AM GMT

[Update] Scheduled maintenance is complete.

November 2024

Self Service Cloud essential upgrade works: 25th - 29th November

November 29, 2024 5:00PM GMT

Self Service Cloud essential upgrade works: 25th - 29th NovemberPlanned Maintenance

Description

IT Services will be undertaking essential configuration work on the platform during a one week window, which will impact users of the service. The window for the works to take place is from Monday 25th November 2024 at 09:00 to Friday 29th November 2024 at 17:00. During this period it will not be possible to create new virtual machines. There should be no impact to accessing existing virtual machines. VM’s can still be created up to 09:00 on Monday 25th November 2024. Please note – following the works, from Monday 6th December 2024, users may be prompted to log back in when accessing the Self Service Cloud service. (Change ref C2411-069)

Components

Other services

Schedule

November 25, 2024 9:00AM - November 29, 2024 5:00PM GMT

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November 25, 2024 9:00AM GMT

[Update] Scheduled maintenance is starting.

November 29, 2024 5:00PM GMT

[Update] Scheduled maintenance is complete.

Continued at risk notification and brief outage of departmental filestore - from 28 October to 15 November 2024

November 15, 2024 7:00PM GMT

Continued at risk notification and brief outage of departmental filestore - from 28 October to 15 November 2024Planned Maintenance

Description

From Monday, 28 October, until Friday 15 November, an essential upgrade will take place to the departmental filestore (sometimes referred to as GPFS). Note : this work is continuing from the initial expected end date of Thursday 7 November. During the upgrade, the service will remain accessible but should be considered at risk. A brief outage of approximately two hours is required. ***Update 11 November*** It has been confirmed that an outage of approximately 2 hours will occur between 7:30 am and 9:30 am on the morning of Tuesday 12 November to switch to the new version of the filestore. We apologise in advance for any inconvenience during this brief disruption. This work may affect some (but not all) filestores accessed via: \\ads.bris.ac.uk\filestore \\ads.bris.ac.uk\folders \\ads.bris.ac.uk\servers \\ads.bris.ac.uk\software Please note that a wide range of services use elements of the departmental filestore to perform certain functions. Elements of business services may be affected and include, but are not limited to, the following services: - BS:ZB-SSCM Redcap BS:ZB-SSCM HPC hosting BS:ZB-ALSPAC filestore BS:ZC-RX-Works BS:ZB-SSCM file storage BS:ZB-SOCS file storage BS: Voicemail Service BS:Voicemail Service VOIP BS:Personal Web Page Service BS:ZD-GELY Geophysics Suite BS:ZD-CHEM Teaching data upload service BS:SSO Business 2 Jasig CAS 2.0.12 BS:Temporary Network Storage IT staff will check services to ensure quick recovery if any issues arise. If you have any queries or concerns, please do not hesitate to contact the IT Service Desk at bristol.ac.uk/it-services/contacts (Ref: C2408-273)

Components

Departmental Filestore, Other services

Schedule

October 28, 2024 9:00AM - November 15, 2024 7:00PM GMT

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November 7, 2024 4:53PM GMT

[Update] Scheduled maintenance is starting.

November 15, 2024 7:00PM GMT

[Update] Scheduled maintenance is complete.

Essential maintenance to SITS, services unavailable 6pm-9pm on Monday 11th November.

November 11, 2024 9:00PM GMT

Essential maintenance to SITS, services unavailable 6pm-9pm on Monday 11th November.Planned Maintenance

Description

Essential maintenance to the SITS system will be taking place on Monday 11th November between 6pm and 9pm. During this time, the following services will be unavailable. Password Reset System Studentinfo Online Registration MyStudents BO Reporting ~ Students BO Reporting ~ Accommodation Unit and Programme Management System UPMS Open Day booking system Unit and Programme Catalogues PGT First Sift Tool STaR (previously BDC e-Portfolio) Degree Ceremonies Oracle Applications and Student Standard Jobs eVision Please contact the IT Service Desk if you have any questions or concerns regarding this work bristol.ac.uk/it-services/contacts (REF: C2410-336)

Components

Student Information Systems (SITS), Websites and Intranets, Other services

Schedule

November 11, 2024 6:00PM - November 11, 2024 9:00PM GMT

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November 11, 2024 6:00PM GMT

[Update] Scheduled maintenance is starting.

November 11, 2024 9:00PM GMT

[Update] Scheduled maintenance is complete.

Essential database maintenance: Friday 8th November

November 8, 2024 9:00AM GMT

Essential database maintenance: Friday 8th NovemberPlanned Maintenance

Description

Essential maintenance on our Database Systems on 8th November There is essential maintenance scheduled on one of our Database Systems for Friday 8th November 07:30 to 09:00. The following applications / services will be unavailable at this time. Finance Reporting Web Finance Reporting Research Time Recording DATA_INT (Integration) BO Reporting ~ Finance Active Directory (Integration) Finance Security RIS Research Information Systems (Pure Integration) Other applications may be indirectly affected. IT Services apologises for any inconvenience this may cause. C2410-062

Components

Other services

Schedule

November 8, 2024 7:30AM - November 8, 2024 9:00AM GMT

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November 8, 2024 7:30AM GMT

[Update] Scheduled maintenance is starting.

November 8, 2024 9:00AM GMT

[Update] Scheduled maintenance is complete.

At risk notification and brief outage of departmental filestore - week beginning 28 October 2024

November 7, 2024 5:00PM GMT

At risk notification and brief outage of departmental filestore - week beginning 28 October 2024 Planned Maintenance

Description

From Monday, 28 October, until Thursday, 7 November, an essential upgrade will take place to the departmental filestore (sometimes referred to as GPFS). During the upgrade, the service will remain accessible but should be considered at risk. However, a brief outage of approximately two hours is required. We cannot confirm the exact time of the outage, but it will take place outside core working hours to provide minimal disruption. The exact timing will be added to this status page when timings are known. This work may affect some (but not all) filestores accessed via: \\ads.bris.ac.uk\filestore \\ads.bris.ac.uk\folders \\ads.bris.ac.uk\servers \\ads.bris.ac.uk\software Please note that a wide range of services use elements of the departmental filestore to perform certain functions. Elements of business services may be affected and include, but are not limited to, the following services: - BS:ZB-SSCM Redcap BS:ZB-SSCM HPC hosting BS:ZB-ALSPAC filestore BS:ZC-RX-Works BS:ZB-SSCM file storage BS:ZB-SOCS file storage BS: Voicemail Service BS:Voicemail Service VOIP BS:Personal Web Page Service BS:ZD-GELY Geophysics Suite BS:ZD-CHEM Teaching data upload service BS:SSO Business 2 Jasig CAS 2.0.12 BS:Temporary Network Storage IT staff will check services to ensure quick recovery if any issues arise. If you have any queries or concerns, please do not hesitate to contact the IT Service Desk at bristol.ac.uk/it-services/contacts (Ref: C2408-273)

Components

Departmental Filestore, Other services

Schedule

October 28, 2024 9:00AM - November 7, 2024 5:00PM GMT

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October 28, 2024 9:00AM GMT

[Update] Scheduled maintenance is starting.

November 7, 2024 5:00PM GMT

[Update] Scheduled maintenance is complete.

Essential maintenance on our Database Systems on 5th November

November 5, 2024 9:00AM GMT

Essential maintenance on our Database Systems on 5th NovemberPlanned Maintenance

Description

There is essential maintenance scheduled on one of our Database Systems for Tuesday 5th November 07:30 to 09:00. The following applications / services will be unavailable at this time. Data Warehouse Business Objects Umbrella Service BO Reporting ~ Accommodation BO Reporting ~ Admissions BO Reporting ~ Alumni BO Reporting ~ Careers BO Reporting ~ Finance BO Reporting ~ HR BO Reporting ~ ITS BO Reporting ~ Planning BO Reporting ~ Students BO Reporting ~ Training IT Services apologises for any inconvenience this may cause. C2410-064

Components

Administrative systems (Finance & HR), myERP - Finance & HR system, Student Information Systems (SITS), Other services

Schedule

November 5, 2024 7:30AM - November 5, 2024 9:00AM GMT

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November 5, 2024 7:30AM GMT

[Update] Scheduled maintenance is starting.

November 5, 2024 9:00AM GMT

[Update] Scheduled maintenance is complete.

October 2024

At risk notification: Essential Network Maintenance on Monday 21 October, 5 pm to 7 pm

October 21, 2024 7:00PM BST

At risk notification: Essential Network Maintenance on Monday 21 October, 5 pm to 7 pmPlanned Maintenance

Description

IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change will cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact the IT Services Desk, bristol.ac.uk/it-services/contacts, if you have any questions or concerns regarding this work. (Ref: C2409-154)

Components

Wired network, Wireless network, Other services

Schedule

October 21, 2024 5:00PM - October 21, 2024 7:00PM BST

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October 21, 2024 5:00PM BST

[Update] Scheduled maintenance is starting.

October 21, 2024 7:00PM BST

[Update] Scheduled maintenance is complete.

September 2024

Essential Network Maintenance on Wednesday 25 September: 10 minute interruption to campus wireless and VPN service between 7.50pm and 8.20pm

September 25, 2024 8:20PM BST

Essential Network Maintenance on Wednesday 25 September: 10 minute interruption to campus wireless and VPN service between 7.50pm and 8.20pmPlanned Maintenance

Description

Essential network maintenance will take place on Wednesday, September 25, from 5 to 9 pm. During that work, the wireless service on campus and the VPN service will be briefly interrupted for 10 minutes between 7.50pm and 8.20pm. Services should be considered at risk during the work, but every effort will be made to ensure no additional interruption outside the above-mentioned period. The majority of Halls of Residence will not be affected by the wireless interruption, except for: - Accommodation @ 33 - Langford Old/New Hostels - Osborne Villas - St Michaels Hill (61/63) We apologise for any inconvenience that may be caused. Please contact the IT Service Desk if you have any questions or concerns, bristol.ac.uk/it-services/contacts (Ref: C2409-177)

Components

Wireless network, Other services

Schedule

September 25, 2024 7:50PM - September 25, 2024 8:20PM BST

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September 25, 2024 7:50PM BST

[Update] Scheduled maintenance is starting.

September 25, 2024 8:20PM BST

[Update] Scheduled maintenance is complete.

Outlook app issues on IOS devices

September 19, 2024 1:03PM BST

Outlook app issues on IOS devicesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Other services

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September 18, 2024 11:35AM BST

[Investigating] There is an issue currently where UoB managed iPhone users are having issues accessing their UoB emails via the Outlook app on their devices. IT Services are investigating this issue and hope to deploy a fix shortly. More updates to follow. UoB Outlook email accounts can still be accessed on an iOS 18 device via a web browser.

September 19, 2024 1:03PM BST

[Resolved] We have now resolved this issue

Issue with Abaqus License

September 18, 2024 8:00AM BST

Issue with Abaqus LicensePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Other services

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September 17, 2024 1:50PM BST

[Identified] An issue has been identified with the Abaqus 2024 license which is affecting some lab PC's and the Engineering Remote Desktop service. IT Services continue to liaise with the software supplier on the matter. An interim solution is available currently on the Engineering Remote Desktop using Abaqus 2023.

September 18, 2024 8:00AM BST

[Resolved] This issue has now been resolved - license updated & tested.

Issues with Legend membership system at SEH

September 17, 2024 9:07AM BST

Issues with Legend membership system at SEHPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Other services

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September 12, 2024 2:03PM BST

[Investigating] An issue has been identified with logging new students onto the Legend membership system at the Sports, Exercise & Health Centre. IT Services are liaising with the 3rd party software provider on this matter. Manual workarounds are currently in place. Further updates to follow.

September 12, 2024 4:00PM BST

[Identified] The cause of these issues now looks to have been identified by IT Services in conjunction with the 3rd party software provider. Work is now taking place to rectify the issue. Further updates to follow tomorrow (13/09/24)

September 13, 2024 1:41PM BST

[Identified] Work continues today (13/09) to fix the identified issue and with liaison continuing between IT Services & SEH on the matter.

September 17, 2024 9:07AM BST

[Resolved] This issue is now resolved.