March 2025

Essential network maintenance: 21-24 March

March 24, 2025 7:00AM GMT

Essential network maintenance: 21-24 MarchPlanned Maintenance

Description

On Friday 21 March from 5:00pm until Monday 24 March 7:00am, IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change may cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact the IT Service Desk if you have any questions or concerns regarding this work. C2502-019

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

March 21, 2025 5:00PM - March 24, 2025 7:00AM GMT

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March 21, 2025 5:00PM GMT

[Update] Scheduled maintenance is starting.

March 24, 2025 7:00AM GMT

[Update] Scheduled maintenance is complete.

Essential network maintenance: Wednesday 19 March

March 19, 2025 7:00PM GMT

Essential network maintenance: Wednesday 19 MarchPlanned Maintenance

Description

On Wednesday 19 March from 5:00pm until 7:00pm, IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change may cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact the IT Service Desk if you have any questions or concerns regarding this work. C2502-019 / C2503-144

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

March 19, 2025 5:00PM - March 19, 2025 7:00PM GMT

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March 19, 2025 5:00PM GMT

[Update] Scheduled maintenance is starting.

March 19, 2025 7:00PM GMT

[Update] Scheduled maintenance is complete.

November 2024

Essential maintenance on our Database Systems on 5th November

November 5, 2024 9:00AM GMT

Essential maintenance on our Database Systems on 5th NovemberPlanned Maintenance

Description

There is essential maintenance scheduled on one of our Database Systems for Tuesday 5th November 07:30 to 09:00. The following applications / services will be unavailable at this time. Data Warehouse Business Objects Umbrella Service BO Reporting ~ Accommodation BO Reporting ~ Admissions BO Reporting ~ Alumni BO Reporting ~ Careers BO Reporting ~ Finance BO Reporting ~ HR BO Reporting ~ ITS BO Reporting ~ Planning BO Reporting ~ Students BO Reporting ~ Training IT Services apologises for any inconvenience this may cause. C2410-064

Components

Administrative systems (Finance & HR), myERP - Finance & HR system, Student Information Systems (SITS), Other services

Schedule

November 5, 2024 7:30AM - November 5, 2024 9:00AM GMT

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November 5, 2024 7:30AM GMT

[Update] Scheduled maintenance is starting.

November 5, 2024 9:00AM GMT

[Update] Scheduled maintenance is complete.

August 2024

Essential network maintenance: Brief interruptions to services between 5pm and 8pm on 19 August 2024

August 19, 2024 8:00PM BST

Essential network maintenance: Brief interruptions to services between 5pm and 8pm on 19 August 2024Planned Maintenance

Description

On Monday, August 19, between 5 pm and 8 pm, essential network maintenance will take place to conduct a failover test following the recent reconfiguration of our core network. While every effort has been made to ensure there is minimal impact to services, we anticipate that during this change there will be two small interruptions to the network traffic (affecting both wired and wireless) when we remove and reconnect, and services may experience a very brief interruption. These interruptions will happen around 5.30 pm and 7.15 pm. These interruptions to the network will impact access to services hosted on campus and access from campus to online services, including some telephony. We are engaging with key service owners to help mitigate any impact. The network should recover without manual intervention, but IT staff will be on standby during the work to monitor key services and act if required. As always, with changes like this, the network will be classed as ‘at-risk’ for the duration of the work. If you have any concerns or questions regarding this work, please contact the IT Services Desk, bristol.ac.uk/it-services/contacts (Ref: C2407-389)

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Departmental Filestore, Microsoft Office 365 (Outlook, OneDrive), Printing (staff and students), Remote desktop (staff, student, other), Telephony, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

August 19, 2024 5:00PM - August 19, 2024 8:00PM BST

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August 19, 2024 5:00PM BST

[Update] Scheduled maintenance is starting.

August 19, 2024 8:00PM BST

[Update] Scheduled maintenance is complete.

April 2024

Essential maintenance on our Database Systems on 30th April (C2404-193)

April 30, 2024 8:30AM BST

Essential maintenance on our Database Systems on 30th April (C2404-193)Planned Maintenance

Description

There is essential maintenance scheduled on one of our Database Systems for Tuesday 30th April 07:30 to 08:30. The following applications / services will be unavailable at this time. Data Warehouse Business Objects Umbrella Service BO Reporting ~ Accommodation BO Reporting ~ Admissions BO Reporting ~ Alumni BO Reporting ~ Careers BO Reporting ~ Finance BO Reporting ~ HR BO Reporting ~ ITS BO Reporting ~ Planning BO Reporting ~ Students BO Reporting ~ Training IT Services apologises for any inconvenience this may cause. C2404-193

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

April 30, 2024 7:30AM - April 30, 2024 8:30AM BST

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April 30, 2024 7:30AM BST

[Update] Scheduled maintenance is starting.

April 30, 2024 8:30AM BST

[Update] Scheduled maintenance is complete.

Emergency network maintenance

April 29, 2024 8:00PM BST

Emergency network maintenance Planned Maintenance

Description

Emergency network maintenance is scheduled between 5:00 pm and 8:00 pm today, Monday 29th April. We anticipate a brief interruption to a few services listed below starting from 5:30 pm. Please note that the network will be at risk until the maintenance is completed. Impacted Services: QTIC, Lorawan, Langford Vets, BCSG, TNP and BDFI (ref C2404-307)

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

April 29, 2024 5:00PM - April 29, 2024 8:00PM BST

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April 29, 2024 5:00PM BST

[Update] Scheduled maintenance is starting.

April 29, 2024 8:00PM BST

[Update] Scheduled maintenance is complete.

December 2023

MyERP - Essential Maintenance

December 18, 2023 9:00PM GMT

MyERP - Essential Maintenance Planned Maintenance

Description

MyERP will be inaccessible to users on Monday the 18th of December from 6pm to 9pm for essential maintenance.

Components

Administrative systems (Finance & HR)

Schedule

December 18, 2023 6:00PM - December 18, 2023 9:00PM GMT

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December 18, 2023 6:00PM GMT

[Update] MyERP will be inaccessible to users on Monday the 18th of December from 6pm to 9pm for essential maintenance.

December 18, 2023 9:00PM GMT

[Update] MyERP will be inaccessible to users on Monday the 18th of December from 6pm to 9pm for essential maintenance.

August 2023

QREG is currently unavailable

August 31, 2023 8:59AM BST

QREG is currently unavailable Service Disruption

Incident Status

Service Disruption

Components

Administrative systems (Finance & HR)

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August 31, 2023 8:22AM BST

[Investigating] We are aware QREG is currently unavailable, IT Services teams are investigating the issue as a matter of urgency. Further updates will be posted here in due course. Apologies for any inconvenience this may cause.

August 31, 2023 8:59AM BST

[Resolved] IT Services have restored service, QREG is now available. If you have any further issues, please contact the Service Desk. Apologies again for any inconvenience caused.

At risk notification: Maintenance to enterprise storage at 5pm on Tuesday 8 August

August 8, 2023 7:00PM BST

At risk notification: Maintenance to enterprise storage at 5pm on Tuesday 8 AugustPlanned Maintenance

Description

Due to reported errors, maintenance work will be taking place between 5.00 pm and 7.00 pm on Tuesday, 8 August. We do not anticipate any impact on services, but a range of services should be considered at risk during this time. (Ref: C2307-280)

Components

Administrative systems (Finance & HR), myERP - Finance & HR system, Student Information Systems (SITS), Other services

Schedule

August 8, 2023 5:00PM - August 8, 2023 7:00PM BST

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August 8, 2023 5:00PM BST

[Update] Scheduled maintenance is starting.

August 8, 2023 7:00PM BST

[Update] Scheduled maintenance is complete.

July 2023

MyERP unavailable between 6pm and 7pm on Thursday 6 July

July 6, 2023 7:00PM BST

MyERP unavailable between 6pm and 7pm on Thursday 6 JulyPlanned Maintenance

Description

Due to essential data upgrades, the MyERP service will be unavailable between 6 pm and 7 pm on Thursday 6 July. (Ref: C2306-314 )

Components

Administrative systems (Finance & HR)

Schedule

July 6, 2023 6:00PM - July 6, 2023 7:00PM BST

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July 6, 2023 6:00PM BST

[Update] Scheduled maintenance is starting.

July 6, 2023 7:00PM BST

[Update] Scheduled maintenance is complete.

April 2023

A number of services unavailable and 'at-risk' 18 April between 10 am and 12 pm

April 18, 2023 12:00PM BST

A number of services unavailable and 'at-risk' 18 April between 10 am and 12 pmPlanned Maintenance

Description

Due to essential IT maintenance, the following services will be unavailable, unable to update, or 'at risk' on Tuesday 18 April between 10 am and 12 pm: Unavailable services: • General and Personal Timetables in MyBristol • Unit Activity Groups in MyStudents • Photo ID Upload • Visitor Parking Services that will be available but unable to update with new data: • Re/Play - Changes to the scheduling of lectures, a day on either side of the downtime, may not be applied. We, therefore, recommend you should record manually. Normal 14-day advanced provisioning will not be affected.  • UCard Services 'at risk': • Contact Directory • MyBristol Portal • Syllabus Plus • FEC Project Costing • Datahub • Blackboard • DATA_INT • ZD-PHYS Marks • MAF Life Sciences • ZD-CHEM Marks and Attendances • Prospectus Editing Tool • Orca • My Students Bookmarks channel • MyStudents • Find a … • Miscellaneous Groups Management • Business Objects Reporting

Components

Administrative systems (Finance & HR), Blackboard, RePlay and Library systems

Schedule

April 18, 2023 10:00AM - April 18, 2023 12:00PM BST

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April 18, 2023 10:00AM BST

[Update] Scheduled maintenance is starting.

April 18, 2023 12:00PM BST

[Update] Scheduled maintenance is complete.

March 2023

New staff and student details not being added to services

March 23, 2023 6:44AM GMT

New staff and student details not being added to servicesDegraded Performance

Incident Status

Degraded Performance

Components

Administrative systems (Finance & HR), Other services

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March 1, 2023 3:29PM GMT

[Investigating] On Monday, 27 February, we identified that our Identity Management System (RXCO) failed to load from its source data. This means that since then, new starter details have not been passed on to services, affecting the creation of new IT accounts and access to services. This is also affecting the adding of staff or students to systems or updating their data: UCardLibrary services Sports system Blackboard  Shared Mailboxes Email name change Alumni Email and Calendar T4 access management We have been working since Monday to try and identify the problem and resolve the issue. Updates on progress will be posted here.

March 3, 2023 11:09AM GMT

[Monitoring] Work has taken place to resolve the issue and services and data should now work normally. However, we are monitoring the situation closely.

March 23, 2023 6:44AM GMT

[Resolved] Systems working as normal

Essential network maintenance - Thursday 2 March

March 2, 2023 7:00PM GMT

Essential network maintenance - Thursday 2 MarchPlanned Maintenance

Description

On Thursday 2 March, between the hours of 5:00pm and 7:00pm, IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change will cause brief interruptions to some services on the University network. Services should be considered ‘at-risk’ during this period. Please contact the IT Service Desk, service-desk@bristol.ac.uk, if you have any questions or concerns regarding this work. (C2301-097)

Components

Administrative systems (Finance & HR), Blackboard, RePlay and Library systems, myERP - Finance & HR system, Printing (staff and students), Student Information Systems (SITS), Telephony, Wired network, Wireless network, Other services

Schedule

March 2, 2023 5:00PM - March 2, 2023 7:00PM GMT

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March 2, 2023 5:00PM GMT

[Update] Scheduled maintenance is starting.

March 2, 2023 7:00PM GMT

[Update] Scheduled maintenance is complete.

February 2023

Essential network maintenance impacting multiple services on Saturday 25 February

February 25, 2023 5:00PM GMT

Essential network maintenance impacting multiple services on Saturday 25 FebruaryPlanned Maintenance

Description

Essential work is taking place to the University network services on Saturday 25 February between 9.00am and 5.00pm During this work, there will be an interruption to a number of services from 12.20 pm to 12.50 pm and between 2.30 pm and 3.00 pm. IT staff will be monitoring services to ensure they recover promptly. If you do encounter an issue, please wait and then try connecting again outside these times. If you have any questions or concerns regarding this work, please contact the IT Service Desk, bristol.ac.uk/it-services/contacts (Ref: C2301-320)

Components

Administrative systems (Finance & HR), Departmental Filestore, myERP - Finance & HR system, Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Telephony, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

February 25, 2023 9:00AM - February 25, 2023 5:00PM GMT

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February 25, 2023 9:00AM GMT

[Update] Scheduled maintenance is starting.

February 25, 2023 5:00PM GMT

[Update] Scheduled maintenance is complete.

January 2023

Essential network maintenance impacting multiple services on Saturday 28 January

January 28, 2023 3:00PM GMT

Essential network maintenance impacting multiple services on Saturday 28 JanuaryPlanned Maintenance

Description

Essential work is taking place to the University network services on Saturday 28 January between 9.30am and 3.00pm During this work, there will be an interruption to a number of services from 11.00 am to 11.30 am and potential impact to services between 1.30 pm and 2.00 pm. IT staff will be monitoring services to ensure they recover promptly. If you do encounter an issue, please wait and then try connecting again outside these times. If you have any questions or concerns regarding this work, please contact the IT Service Desk, bristol.ac.uk/it-services/contacts (C2212-035)

Components

Administrative systems (Finance & HR), Departmental Filestore, myERP - Finance & HR system, Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

January 28, 2023 9:30AM - January 28, 2023 3:00PM GMT

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January 28, 2023 9:30AM GMT

[Update] Scheduled maintenance is starting.

January 28, 2023 3:00PM GMT

[Update] Scheduled maintenance is complete.

December 2022

Password reset, MyStudents and other services unavailable from 2am on 10 December to 10pm on 11 December

December 11, 2022 10:00PM GMT

Password reset, MyStudents and other services unavailable from 2am on 10 December to 10pm on 11 DecemberPlanned Maintenance

Description

There is essential maintenance scheduled on the Student Information System (SITS) from Saturday 10 December 2.00 am to Sunday 11 December 10.00 pm. SITS desktop client and e:Vision web pages will be unavailable during this time. The following applications and services will also be affected: Password Reset System Studentinfo Online Registration MyStudents BO Reporting ~ Students BO Reporting ~ Accommodation Unit and Programme Management System UPMS Open Day booking system Unit and Programme Catalogues PGT First Sift Tool STaR (previously BDC e-Portfolio) Degree Ceremonies Oracle Applications and Student Standard Jobs Please note that some content will also be unavailable via MyBristol. Other applications may be indirectly affected, for example being unable to refresh data from SITS. Please contact the IT Services Desk if you have any questions or concerns regarding this work bristol.ac.uk/it-services/contacts (REF: C2210-339 )

Components

Administrative systems (Finance & HR), Student Information Systems (SITS)

Schedule

December 10, 2022 2:00AM - December 11, 2022 10:00PM GMT

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December 10, 2022 2:00AM GMT

[Update] Scheduled maintenance is starting.

December 11, 2022 10:00PM GMT

[Update] Scheduled maintenance is complete.

Essential maintenance on our Database Systems on 6th December

December 6, 2022 8:30AM GMT

Essential maintenance on our Database Systems on 6th DecemberPlanned Maintenance

Description

There is essential maintenance scheduled on one of our Database Systems for Tuesday 6th December 07:30 to 08:30. The following applications / services will be unavailable at this time. BS:Finance Reporting BS:Web Finance Reporting BS:Research Time Recording IS:DATA_INT (Integration) BS:BO Reporting ~ Finance IS Active Directory (Integration) BS:Finance Security RIS Research Information Systems (Pure Integration) Other applications may be indirectly affected. IT Services apologises for any inconvenience this may cause. C2211-083

Components

Administrative systems (Finance & HR), Pure (Research Information System), Websites and Intranets, Other services

Schedule

December 6, 2022 7:30AM - December 6, 2022 8:30AM GMT

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December 6, 2022 7:30AM GMT

[Update] Scheduled maintenance is starting.

December 6, 2022 8:30AM GMT

[Update] Scheduled maintenance is complete.

November 2022

Disruption to multiple services between 10.00am and 11.30am on Wednesday 16 November

November 16, 2022 11:30AM GMT

Disruption to multiple services between 10.00am and 11.30am on Wednesday 16 NovemberPlanned Maintenance

Description

An essential upgrade is taking place to systems on Wednesday 16 November. The following services will experience a short outage, no more than five minutes, during the work. BO Reporting ~ Finance Data Capture at pre-applicant events (iPad CRM) Directory of Experts Enterprise Data Dictionary External Web Profiles Find a ... HESA-Broadcaster Identity Matching Service Interface Catalogue MAB MyStudents Orca PGT First Sift Tool PermitSmarti Photo ID Upload Prospectus Editing Tool Re-Store Research Time Recording System SLS Exam Timetables Student Mobile App Study Abroad Conversion Tariff Bearing Qualifications Travel Insurance Web finance reporting The following services should not be affected but should be considered at risk: Contact Directory Degree Ceremonies Online timetables Personalised Timetables channel SLS Admissions Academic Scoring Shared Mailboxes StudentInfo TSS Tier4 Timesheets Unit and Programme Catalogues eRecruit Multiple MyBristol channels will also be impacted during this period.

Components

Administrative systems (Finance & HR), Blackboard, RePlay and Library systems, Student Information Systems (SITS), Websites and Intranets, Other services

Schedule

November 16, 2022 10:00AM - November 16, 2022 11:30AM GMT

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November 16, 2022 10:00AM GMT

[Update] Scheduled maintenance is starting.

November 16, 2022 11:30AM GMT

[Update] Scheduled maintenance is complete.

July 2022

Online Registration and QREG unavailable and other services 'at risk' during essential maintenance on 19 July from 9am until 20 July at 9:45am

July 20, 2022 9:45AM BST

Online Registration and QREG unavailable and other services 'at risk' during essential maintenance on 19 July from 9am until 20 July at 9:45amPlanned Maintenance

Description

Online Registration and QREG will be unavailable from 9am on Tuesday 19 July until 9:45am Wednesday 20 July during essential maintenance work to improve the performance and resilience of our services. While we do not anticipate interruption to the services listed below, the following services should be considered 'at risk' while the work takes place Library Services Platform Ucard MyBristol Portal Shared Mailboxes Photo ID Upload Gmail mail name change app Identity Manager (Microsoft) - MIM BO Reporting ~ Students, Datahub DATA_INT Legend Identity Matching Service PIMS Active Directory Domain Services Miscellaneous Groups Management REXCO We apologise for any inconvenience caused. If you have any concerns regarding this work please contact the IT Services Desk, bristol.ac.uk/it-services/contacts (Ref: C2206-236)

Components

Administrative systems (Finance & HR), Blackboard, RePlay and Library systems, Student Information Systems (SITS)

Schedule

July 19, 2022 9:00AM - July 20, 2022 9:45AM BST

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July 19, 2022 9:00AM BST

[Update] Scheduled maintenance is starting.

July 20, 2022 9:45AM BST

[Update] Scheduled maintenance is complete.

Rescheduled - Student Info, DIVERSP/Datahaven database and other services unavailable on 15 July between 2pm and 5pm

July 15, 2022 5:22PM BST

Rescheduled - Student Info, DIVERSP/Datahaven database and other services unavailable on 15 July between 2pm and 5pmPlanned Maintenance

Description

The work has been rescheduled as a thrid party enginneer was unable to attend earlier today between 9am and 11am. ------------------------ Emergency maintenance work to patch and secure servers will take place Friday 15 July between 2 pm and 5 pm. During this time the following services will be unavailable: - Student Info - Online Registration - Photo ID Upload - Contact Directory - Oracle Applications - Standard Jobs - CARB - Travel Insurance - Prospectus Editing Tool DIVERSP/ DataHaven database. This database underpins a number of web-based services which will be unavailable during this time. Those affected include: Support Services and tools - Printing Services website - Public Relations Office - Event Programme - Development and Alumni Relations Office - ACRC application forms ResNet - Manage My ResNet - ResNet automatic status monitoring IT Services apologise for the inconvenience this work may cause. If you have any concerns or questions regarding this work please contact the IT Service Desk. (REF: C2207-138)

Components

Administrative systems (Finance & HR), Student Information Systems (SITS), Websites and Intranets

Schedule

July 15, 2022 2:00PM - July 15, 2022 5:00PM BST

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July 15, 2022 4:50PM BST

[Update] Emergency maintenance is underway

July 15, 2022 5:22PM BST

[Update] Maintenance work is complete.