March 2025

Essential network maintenance: 21-24 March

March 24, 2025 7:00AM GMT

Essential network maintenance: 21-24 MarchPlanned Maintenance

Description

On Friday 21 March from 5:00pm until Monday 24 March 7:00am, IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change may cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact the IT Service Desk if you have any questions or concerns regarding this work. C2502-019

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

March 21, 2025 5:00PM - March 24, 2025 7:00AM GMT

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March 21, 2025 5:00PM GMT

[Update] Scheduled maintenance is starting.

March 24, 2025 7:00AM GMT

[Update] Scheduled maintenance is complete.

Essential network maintenance: Wednesday 19 March

March 19, 2025 7:00PM GMT

Essential network maintenance: Wednesday 19 MarchPlanned Maintenance

Description

On Wednesday 19 March from 5:00pm until 7:00pm, IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change may cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact the IT Service Desk if you have any questions or concerns regarding this work. C2502-019 / C2503-144

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

March 19, 2025 5:00PM - March 19, 2025 7:00PM GMT

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March 19, 2025 5:00PM GMT

[Update] Scheduled maintenance is starting.

March 19, 2025 7:00PM GMT

[Update] Scheduled maintenance is complete.

July 2024

Known issues with the new macOS operating system Sonoma

July 19, 2024 10:16AM BST

Known issues with the new macOS operating system SonomaOperational

Incident Status

Operational

Components

University managed computers, Other services

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December 18, 2023 3:28PM GMT

[Identified] macOS Sonoma has been tested, and we are now releasing updates to devices. There is a known issue with Sonoma: Clean installs of macOS 14 (Sonoma) on University managed new devices or where a University managed device has been wiped may have issues with connecting to F5 VPN. Fix: If you have installed F5 Access from Self-Service and the menu item doesn't appear, please run the following from Self-Service - F5 Access Fix. Please note this issue does not affect those upgrading from a previous macOS version to Sonoma.

January 23, 2024 9:30AM GMT

[Identified] The latest Sonoma upgrade, 14.3, fixes the issue with connecting to Print Release. This upgrade is available to install.

July 19, 2024 10:16AM BST

[Resolved] A fix has been applied for this issue.

April 2024

Essential maintenance on our Database Systems on 30th April (C2404-193)

April 30, 2024 8:30AM BST

Essential maintenance on our Database Systems on 30th April (C2404-193)Planned Maintenance

Description

There is essential maintenance scheduled on one of our Database Systems for Tuesday 30th April 07:30 to 08:30. The following applications / services will be unavailable at this time. Data Warehouse Business Objects Umbrella Service BO Reporting ~ Accommodation BO Reporting ~ Admissions BO Reporting ~ Alumni BO Reporting ~ Careers BO Reporting ~ Finance BO Reporting ~ HR BO Reporting ~ ITS BO Reporting ~ Planning BO Reporting ~ Students BO Reporting ~ Training IT Services apologises for any inconvenience this may cause. C2404-193

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

April 30, 2024 7:30AM - April 30, 2024 8:30AM BST

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April 30, 2024 7:30AM BST

[Update] Scheduled maintenance is starting.

April 30, 2024 8:30AM BST

[Update] Scheduled maintenance is complete.

Emergency network maintenance

April 29, 2024 8:00PM BST

Emergency network maintenance Planned Maintenance

Description

Emergency network maintenance is scheduled between 5:00 pm and 8:00 pm today, Monday 29th April. We anticipate a brief interruption to a few services listed below starting from 5:30 pm. Please note that the network will be at risk until the maintenance is completed. Impacted Services: QTIC, Lorawan, Langford Vets, BCSG, TNP and BDFI (ref C2404-307)

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

April 29, 2024 5:00PM - April 29, 2024 8:00PM BST

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April 29, 2024 5:00PM BST

[Update] Scheduled maintenance is starting.

April 29, 2024 8:00PM BST

[Update] Scheduled maintenance is complete.

Staff and PGR compliance checking for macOS devices from 17 April

April 26, 2024 5:00PM BST

Staff and PGR compliance checking for macOS devices from 17 AprilPlanned Maintenance

Description

From 17 April, the University will check compliance of all macOS devices of main staff and postgraduate research students. Compliance will be applied to groups over several days to allow IT Services to manage any issues that may arise. Main staff and PGRs will need to register personally owned macOS devices following the guidance: bristol.ac.uk/it-services/personal-mac . University-provided macOS devices must be on a supported version of macOS and registered with the University for compliance checking. Guidance can be found on the page above under FAQs. Please contact the IT Service Desk, bristol.ac.uk/it-services/contacts, if you have any questions not covered on the page above.

Components

Authentication (Single Sign On), Microsoft Office 365 (Outlook, OneDrive), University managed computers, Other services

Schedule

April 17, 2024 8:00AM - April 26, 2024 5:00PM BST

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April 17, 2024 8:58AM BST

[Update] Scheduled maintenance is starting.

April 26, 2024 5:00PM BST

[Update] Scheduled maintenance is complete.

March 2024

MATLAB site license

March 4, 2024 10:01AM GMT

MATLAB site licensePartial Service Disruption

Incident Status

Partial Service Disruption

Components

University managed computers

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March 4, 2024 9:29AM GMT

[Investigating] We are investigating a potential issue affecting the Matlab site license - from Company Portal.

March 4, 2024 10:01AM GMT

[Resolved] This issue is now Resolved.

July 2023

Change to notifications for updates on managed Apple Mac Devices

July 17, 2023 5:00PM BST

Change to notifications for updates on managed Apple Mac DevicesPlanned Maintenance

Description

To improve the security of our Apple Mac Devices, from Monday 17 July 2023, a majority of our managed MacBook, iMac and Mac Mini users will begin seeing prompts to update their operating system. For each future update released, a similar set of prompts will appear. See more details on the IT Services SharePoint news item: uob.sharepoint.com/sites/itservices/SitePages/apple-nudge-for-updates.aspx

Components

University managed computers

Schedule

July 17, 2023 9:00AM - July 17, 2023 5:00PM BST

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July 17, 2023 9:00AM BST

[Update] Scheduled maintenance is starting.

July 17, 2023 5:00PM BST

[Update] Scheduled maintenance is complete.

June 2023

Software Centre to be replaced by Company Portal for self-service software access

June 19, 2023 5:00PM BST

Software Centre to be replaced by Company Portal for self-service software accessPlanned Maintenance

Description

From 19 June 2023, software self-service via the Software Center will be phased out and replaced by the more convenient Company Portal on University managed Windows computers. The rollout process will take place over several days. For more information, see the news item: uob.sharepoint.com/sites/itservices/SitePages/Company-Portal-for-all-University-Managed-Windows-Computers.aspx (Ref: C2301-324 )

Components

University managed computers

Schedule

June 19, 2023 9:00AM - June 19, 2023 5:00PM BST

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June 19, 2023 9:00AM BST

[Update] Scheduled maintenance is starting.

June 19, 2023 5:00PM BST

[Update] Scheduled maintenance is complete.

Logon issues

June 5, 2023 1:25PM BST

Logon issuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Authentication (Single Sign On), University managed computers, Other services

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April 13, 2023 12:53PM BST

[Investigating] Following the planned Information Security update this morning we are aware there are many staff with queries on this, resulting in a very high demand on IT Services including high call volumes.  One potential workaround for people with login issues is to use Microsoft Edge if not already doing so, this has been successfully resolved the issue for a number of people. If you have a query about this, or other IT issue we would recommend you do so via the Self Service portal (bristol.ac.uk/it-support) or by email to service-desk@bristol.ac.uk.

April 14, 2023 10:12AM BST

[Investigating] We have seem a hugh peak in demand following this change and have made more resource available to handle these today.

April 14, 2023 10:18AM BST

[Investigating] If you are trying to access the University from a personal device and having problems : i) Please follow the guidance here: bristol.ac.uk/it-services/university-services-on-personal-windows-device or ii) Please use your University provided device.

June 5, 2023 1:25PM BST

[Resolved] Policy is now in place

April 2023

IS ZE-Intel Fortran License Compiler Software unavailable on Thursday 23rd of March.

April 18, 2023 2:33PM BST

IS ZE-Intel Fortran License Compiler Software unavailable on Thursday 23rd of March.Planned Maintenance

Description

As part of essential improvements to performance and resilience, the following service will be impacted on Thursday 23rd of March between 9am and 5pm. IS ZE-Intel Fortran License Compiler Software During this period you will be unable to: Use this service We apologise for any inconvenience caused. If you have any concerns regarding this work please contact the IT Services Desk, bristol.ac.uk/it-services/contacts

Components

University managed computers

Schedule

March 23, 2023 9:00AM - March 23, 2023 5:00PM GMT

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April 18, 2023 2:33PM BST

[Update] completed

April 18, 2023 2:33PM BST

[Update] compelted

February 2021

Ecosia search engine to be the default on shared access campus computers from 3 February

February 3, 2021 4:29PM GMT

Ecosia search engine to be the default on shared access campus computers from 3 February Planned Maintenance

Description

The University of Bristol is switching its default search engine on shared campus computers (Libraries and study spaces) to Ecosia from 3 February 2021. The move follows a student-led initiative which has already resulted in the planting of 672 trees. For details see the IT news item: uob.sharepoint.com/sites/itservices/SitePages/ecosia.aspx

Components

University managed computers

Schedule

February 3, 2021 10:15AM - February 3, 2021 10:15AM GMT

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February 3, 2021 12:30PM GMT

[Update] Ecosia search is being rolled out across shared access campus computers.

February 3, 2021 4:29PM GMT

[Update] Ecosia has launched and as the default search engine on shared access computers on campus.

April 2020

Issues connecting to UOB desktops from offsite

April 8, 2020 11:00AM BST

Issues connecting to UOB desktops from offsiteService Disruption

Incident Status

Service Disruption

Components

University managed computers

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March 30, 2020 6:03PM BST

[Investigating] We are aware of issues with people connecting to their desktops onsite - this is currently under investigation Apologies for inconvenience

March 30, 2020 6:15PM BST

[Identified] The issue has been identified and a fix is being implemented, we expect service to resume around 6.30pm Apologies any for the inconvenience

March 30, 2020 6:36PM BST

[Monitoring] Issues have now been resolved. IT Services will continue to monitor the service and update any changes affecting the service here.

April 8, 2020 11:00AM BST

[Resolved] No further action needed

February 2020

Network incident affecting access to internal services

February 6, 2020 2:54PM GMT

Network incident affecting access to internal servicesService Disruption

Incident Status

Service Disruption

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

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February 5, 2020 10:39AM GMT

[Investigating] We are currently experiencing a problem with the University network. This means that a range of services hosted by the University are currently unavailable. This will affect access to Eduroam, websites, Sympa (sending to mailing lists), Departmental Filestore and logging onto University managed computers. This does not affect services hosted externally such as Microsoft Office 365. We are working to identify the cause and recover services. We apologise for the disruption and hope to have services back soon.

February 5, 2020 11:49AM GMT

[Investigating] We are still investigating the issue and we have updated the list of affected services. We will send another update after 1:00PM

February 5, 2020 1:38PM GMT

[Investigating] We are still investigating the incident affecting the University network, we have been working to resolve the issue and make improvements to allow services to work. You may have noticed that some services are now available, but they should be considered at risk as the main problem has not been fixed. We believe we know the cause of the problem and are currently working to recover all services, but we cannot confirm when. We’ll be providing a further update at 3:30PM

February 5, 2020 3:19PM GMT

[Monitoring] Working with our hardware supplier we have applied some changes to stabilise the network to allow services to become available. We are currently testing these services. We will continue to monitor the situation for the rest of the day and overnight. If you continue to have issues please contact the IT Service Desk. Thank you for your patience during this incident.

February 5, 2020 5:14PM GMT

[Monitoring] The following services are still impacted by this issue and are being investigated: SITS RXWorks MyERP Student printing (in certain areas)

February 6, 2020 9:58AM GMT

[Monitoring] The following services are still impacted by this issue and are being investigated: SITS MyERP RXWorks Printing BMS Wired network connections in various locations Oracle Applications Syllabus+

February 6, 2020 10:32AM GMT

[Identified] It has been identified that there are still some residual network issues causing impact to services. Further work will be taking place today. It is anticipated that this work should not affect services but there are inevitable risks to such work. We will provide an update later today. If you are seeing issues with other systems not mentioned above, please do contact the IT Service Desk, service-desk@bristol.ac.uk. Many thanks for your continued patience while we work to resolve this.

February 6, 2020 2:54PM GMT

[Resolved] Following additional work this morning we are pleased to announce that services are now working as usual and the University network is stable. If you continue to have any issues, you may need to restart your computer, printer or desktop application. If problems persist, please contact the IT Services Desk for assistance. Thank you for your understanding and patience as we recovered from this incident and to apologise for the inconvenience caused by this event.

January 2020

Wired network connection issues affecting some University computers

January 7, 2020 12:03PM GMT

Wired network connection issues affecting some University computersService Disruption

Incident Status

Service Disruption

Components

University managed computers, Wired network

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January 7, 2020 11:27AM GMT

[Investigating] We are aware of an issue affecting some University computers that are not currently able to connect to the Wired network and are investigating as a matter of urgency.

January 7, 2020 12:03PM GMT

[Resolved] The network issue affecting University computers has now been resolved. Computers may need to be restarted to reconnect to the network.

December 2019

At risk notification for essential network maintenance on Sunday 8 December

December 8, 2019 4:00PM GMT

At risk notification for essential network maintenance on Sunday 8 DecemberPlanned Maintenance

Description

As part of the Infrastructure Modernisation Programme (IMPact) work to upgrade our networks, between 10am and 4pm on Sunday 8 December, essential network maintenance will be taking place to ensure resilience of services. Whilst every effort has been made to ensure the planned maintenance goes without incident, there is a possibility that the change could impact all live services. Although there is never a convenient time to conduct this work, we've scheduled this against the Critical Dates Calendar to ensure that we are minimising impact on the University. Please contact the IT Service Desk if you have any questions about this work: bristol.ac.uk/it-services/contacts

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

December 8, 2019 10:00AM - December 8, 2019 4:00PM GMT

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December 8, 2019 10:00AM GMT

[Update] Scheduled maintenance is starting.

December 8, 2019 4:00PM GMT

[Update] Scheduled maintenance is complete.

September 2019

Network configuration updates, Tuesday 3rd September

September 5, 2019 8:25AM BST

Network configuration updates, Tuesday 3rd SeptemberPlanned Maintenance

Description

Work on elements of the network infrastructure to improve and enhance the reliance of service will take place on Tuesday 3rd September between 17:00 and 20:00. This work is not expected to impact any live production services but all services should be considered at risk during this period. This is part of a series of proposed work taking place over the summer.

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

September 3, 2019 5:00PM - September 3, 2019 8:00PM BST

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September 5, 2019 8:25AM BST

[Update] this work has completed

May 2019

Java to be removed as standard software

May 31, 2019 1:53PM BST

Java to be removed as standard softwarePlanned Maintenance

Description

Early in May 2019 the status of the UoB managed software version of ‘Java SE ‘8 will change from unrestricted to restricted. This is due to Oracle’s policy of ending free access to critical security patches. IT Services will license Java SE 8 on a use case basis and will continue to release secure versions of it in the normal way. This means current active users will retain a licensed copy but it will be removed from managed machines where it is either not used, or is an insecure legacy version. If you have a need to start using Java software then you will need to make a request via the IT Service Desk, service-desk@bristol.ac.uk.

Components

University managed computers

Schedule

May 1, 2019 12:30PM - May 1, 2019 12:30PM BST

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May 31, 2019 1:53PM BST

[Update] Change implemented

May 31, 2019 1:53PM BST

[Update] Change implemented

Issues with network and telephony

May 30, 2019 10:42AM BST

Issues with network and telephonyService Disruption

Incident Status

Service Disruption

Components

Blackboard, RePlay and Library systems, Printing (staff and students), Remote desktop (staff, student, other), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

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May 18, 2019 9:23AM BST

[Investigating] From around 5AM there have been problems with some aspects of networking and telephony. IT Services are investigating the issue and will provide updates as soon as possible.

May 18, 2019 11:00AM BST

[Investigating] Although Blackboard appears to be up there are issues authenticating with Single Sign On and is not allowing logons

May 18, 2019 12:22PM BST

[Monitoring] Very early this morning the University experienced an issue affecting our network. This affected access to all online and networked services hosted at the University, including telephony. The exact cause is currently unknown. We are continuing to investigate the cause. Staff in IT Services have been working to resolve the issue and services are now back but we are monitoring the situation. Access to services hosted externally, such as Microsoft Office 365 suite of applications were unaffected on devices outside of the University network. However, those services, such as Blackboard, using our Single Sign On service were affected. We apologise for any inconvenience this has caused. We will continue to monitor the situation. Updates will be posted here on the IT status page If you continue to have issues, please contact the IT Service Desk on our out of hours phone service 0117 428 2100 or email service-desk@bristol.ac.uk.

May 30, 2019 10:42AM BST

[Resolved] This issue has been identified and actions have been put in place to resolve them

September 2018

Windows 10 upgrade in teaching and study spaces

September 1, 2018 2:03PM BST

Windows 10 upgrade in teaching and study spaces Planned Maintenance

Description

Over the summer, from Monday 25 June, Windows managed computers in teaching and study spaces will be upgraded from Windows 7 to Windows 10. This includes all libraries, teaching labs and lecture theatres. All of the rooms will be booked out during available spaces and it will be done gradually, but if anyone is holding an event, they might need to test their documents work on a Windows 10 PC before hand. bristol.ac.uk/it-services/news/2018

Components

University managed computers

Schedule

June 25, 2018 8:03AM - September 1, 2018 2:03PM BST

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June 25, 2018 8:03AM BST

[Update] Scheduled maintenance is starting.

September 1, 2018 2:03PM BST

[Update] Scheduled maintenance is complete.