IT Service Status

January 2018

Update to Software Center January 17, 2018 10:00AM GMT: Update to Software CenterPlanned Maintenance
Description
There will be an update on the software center between 8am and 10 am on the 17th January. The Software Center may be unavailable at times during this period. If you have problems please retry after a few minutes or postpone your install until after the update has completed.

Components
University managed computers

Schedule
January 17, 2018 8:00AM - January 17, 2018 10:00AM GMT

January 17, 2018 8:00AM GMT
[Update] Scheduled maintenance is starting.

January 17, 2018 10:00AM GMT
[Update] Scheduled maintenance is complete.

Roaming profile and the Student Remote Desktop August 7, 2017 10:04AM BST: Roaming profile and the Student Remote DesktopPartial Service Disruption
Incident Status
Partial Service Disruption

Components
Remote desktop (staff, student, other), University managed computers

August 4, 2017 3:00PM BST
[Investigating] We are continuing to receive reports of problems with these services. Student Remote Desktop : gives error "The user profile service failed the signin." Other users receive an error: "User profile service There was a problem with your roaming profile. You have been logged on with your previously saved local profile. Please see the event log for details or contact your administrator." We are continuing our investigations.

August 7, 2017 9:37AM BST
[Investigating] Staff experiencing issues logging in may be able to connect with a saved profile. To connect switch off the pc by holding down the power button for 10 seconds. Remove the network cable. Switch the pc back on and wait for the logon prompt. Login and when connected replace the network cable. IT Services continue to work to resolve the route cause.

August 7, 2017 10:04AM BST
[Resolved] Issues with logon profiles have now been resolved. IT Services apologises for the disruption to service.

Some users experiencing problems logging in. April 3, 2017 1:45PM BST: Some users experiencing problems logging in.Partial Service Disruption
Incident Status
Partial Service Disruption

Components
University managed computers

April 3, 2017 11:06AM BST
[Investigating] Some users are unable to login. This is currently being investigated.

April 3, 2017 1:45PM BST
[Resolved] Apologies for any inconvenience caused. This issue has now been resolved.

Google Chrome issues March 27, 2017 5:32PM BST: Google Chrome issuesPartial Service Disruption
Incident Status
Partial Service Disruption

Components
University managed computers

March 8, 2017 11:51AM GMT
[Investigating] Some people are getting an error when they try to open Google Chrome. This is being investigated. We advise those affected to use Internet Explorer (or other available browser).

March 13, 2017 9:22AM GMT
[Investigating] .

March 13, 2017 9:24AM GMT
[Monitoring] Anyone with problems using Chrome on a University managed system is advised to run the Chrome repair tool from the Software Center. Click start and type "Software Center" select the name then go to "Available Software " and you should see "Chrome - Chrome Repair". (If not press F5 to refresh). Select the repair tool and click on "install". If you need further help, or if the software is not listed, please contact the Service Desk.

March 27, 2017 5:32PM BST
[Resolved] This issue is resolved in most cases. If you continue to have problems please follow advice above.