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Status History

Filter: Pure (Research Information System) (Clear)



March 2025

Essential network maintenance: 21-24 March

March 24, 2025 7:00AM GMT

Description

On Friday 21 March from 5:00pm until Monday 24 March 7:00am, IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change may cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact the IT Service Desk if you have any questions or concerns regarding this work. C2502-019


Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services



Schedule

March 21, 2025 5:00PM - March 24, 2025 7:00AM GMT



March 21, 2025 5:00PM GMT
[Update] Scheduled maintenance is starting.

March 24, 2025 7:00AM GMT
[Update] Scheduled maintenance is complete.

Essential network maintenance: Wednesday 19 March

March 19, 2025 7:00PM GMT

Description

On Wednesday 19 March from 5:00pm until 7:00pm, IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change may cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact the IT Service Desk if you have any questions or concerns regarding this work. C2502-019 / C2503-144


Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services



Schedule

March 19, 2025 5:00PM - March 19, 2025 7:00PM GMT



March 19, 2025 5:00PM GMT
[Update] Scheduled maintenance is starting.

March 19, 2025 7:00PM GMT
[Update] Scheduled maintenance is complete.

August 2024

Issues with PURE profiles

August 23, 2024 2:10PM BST

Issues with PURE profilesPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Pure (Research Information System)





August 21, 2024 3:54PM BST
[Investigating] There is currently an issue affecting PURE profiles. If your PURE profile has been suddenly disabled, the PURE team are aware of the issue and are investigating. Please report any problems you are seeing through pure-support@bristol.ac.uk

August 23, 2024 2:10PM BST
[Resolved] This issue has now been resolved.

April 2024

Essential maintenance on our Database Systems on 30th April (C2404-193)

April 30, 2024 8:30AM BST

Description

There is essential maintenance scheduled on one of our Database Systems for Tuesday 30th April 07:30 to 08:30. The following applications / services will be unavailable at this time. Data Warehouse Business Objects Umbrella Service BO Reporting ~ Accommodation BO Reporting ~ Admissions BO Reporting ~ Alumni BO Reporting ~ Careers BO Reporting ~ Finance BO Reporting ~ HR BO Reporting ~ ITS BO Reporting ~ Planning BO Reporting ~ Students BO Reporting ~ Training IT Services apologises for any inconvenience this may cause. C2404-193


Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services



Schedule

April 30, 2024 7:30AM - April 30, 2024 8:30AM BST



April 30, 2024 7:30AM BST
[Update] Scheduled maintenance is starting.

April 30, 2024 8:30AM BST
[Update] Scheduled maintenance is complete.

Emergency network maintenance

April 29, 2024 8:00PM BST

Description

Emergency network maintenance is scheduled between 5:00 pm and 8:00 pm today, Monday 29th April. We anticipate a brief interruption to a few services listed below starting from 5:30 pm. Please note that the network will be at risk until the maintenance is completed. Impacted Services: QTIC, Lorawan, Langford Vets, BCSG, TNP and BDFI (ref C2404-307)


Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services



Schedule

April 29, 2024 5:00PM - April 29, 2024 8:00PM BST



April 29, 2024 5:00PM BST
[Update] Scheduled maintenance is starting.

April 29, 2024 8:00PM BST
[Update] Scheduled maintenance is complete.

May 2023

Pure System temporarily unavailable for emergency maintenance

May 17, 2023 4:04PM BST

Incident Status

Service Disruption


Components

Pure (Research Information System)





May 17, 2023 3:18PM BST
[Investigating] The Pure system will be unavailable from 3.20pm today for emergency maintenance, for 10 to 15 minutes. Explore Bristol Research Portal may also be affected

May 17, 2023 4:04PM BST
[Resolved] Issue has been resolved and Pure and related systems are now accessible again.

March 2023

Pure upgrade - Thursday 9th March

March 9, 2023 10:00AM GMT

Description

We will be upgrading our Pure system tomorrow (Thursday 9th March). The upgrade of our production server will take place at 9:00am. This means Pure will be unavailable for around 1 hour.


Components

Pure (Research Information System)



Schedule

March 9, 2023 9:00AM - March 9, 2023 10:00AM GMT



March 9, 2023 9:00AM GMT
[Update] Scheduled maintenance is starting.

March 9, 2023 10:00AM GMT
[Update] Scheduled maintenance is complete.

February 2023

Essential network maintenance impacting multiple services on Saturday 25 February

February 25, 2023 5:00PM GMT

Description

Essential work is taking place to the University network services on Saturday 25 February between 9.00am and 5.00pm During this work, there will be an interruption to a number of services from 12.20 pm to 12.50 pm and between 2.30 pm and 3.00 pm. IT staff will be monitoring services to ensure they recover promptly. If you do encounter an issue, please wait and then try connecting again outside these times. If you have any questions or concerns regarding this work, please contact the IT Service Desk, bristol.ac.uk/it-services/contacts (Ref: C2301-320)


Components

Administrative systems (Finance & HR), Departmental Filestore, myERP - Finance & HR system, Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Telephony, Websites and Intranets, Wired network, Wireless network, Other services



Schedule

February 25, 2023 9:00AM - February 25, 2023 5:00PM GMT



February 25, 2023 9:00AM GMT
[Update] Scheduled maintenance is starting.

February 25, 2023 5:00PM GMT
[Update] Scheduled maintenance is complete.

January 2023

Essential network maintenance impacting multiple services on Saturday 28 January

January 28, 2023 3:00PM GMT

Description

Essential work is taking place to the University network services on Saturday 28 January between 9.30am and 3.00pm During this work, there will be an interruption to a number of services from 11.00 am to 11.30 am and potential impact to services between 1.30 pm and 2.00 pm. IT staff will be monitoring services to ensure they recover promptly. If you do encounter an issue, please wait and then try connecting again outside these times. If you have any questions or concerns regarding this work, please contact the IT Service Desk, bristol.ac.uk/it-services/contacts (C2212-035)


Components

Administrative systems (Finance & HR), Departmental Filestore, myERP - Finance & HR system, Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, Websites and Intranets, Wired network, Wireless network, Other services



Schedule

January 28, 2023 9:30AM - January 28, 2023 3:00PM GMT



January 28, 2023 9:30AM GMT
[Update] Scheduled maintenance is starting.

January 28, 2023 3:00PM GMT
[Update] Scheduled maintenance is complete.

December 2022

Essential maintenance on our Database Systems on 6th December

December 6, 2022 8:30AM GMT

Description

There is essential maintenance scheduled on one of our Database Systems for Tuesday 6th December 07:30 to 08:30. The following applications / services will be unavailable at this time. BS:Finance Reporting BS:Web Finance Reporting BS:Research Time Recording IS:DATA_INT (Integration) BS:BO Reporting ~ Finance IS Active Directory (Integration) BS:Finance Security RIS Research Information Systems (Pure Integration) Other applications may be indirectly affected. IT Services apologises for any inconvenience this may cause. C2211-083


Components

Administrative systems (Finance & HR), Pure (Research Information System), Websites and Intranets, Other services



Schedule

December 6, 2022 7:30AM - December 6, 2022 8:30AM GMT



December 6, 2022 7:30AM GMT
[Update] Scheduled maintenance is starting.

December 6, 2022 8:30AM GMT
[Update] Scheduled maintenance is complete.

January 2022

PURE system upgrade Monday 31st January

January 31, 2022 11:30AM GMT

Description

On Monday 31st January 2022 at 11am GMT Pure will be unavailable for approximately 30 minutes. This is due to a routine system upgrade. The Pure-driven Explore Bristol Research website will be unaffected by this work. More information is available here: bristol.ac.uk/pure/news


Components

Pure (Research Information System)



Schedule

January 31, 2022 11:00AM - January 31, 2022 11:30AM GMT



January 31, 2022 11:00AM GMT
[Update] Scheduled maintenance is starting.

January 31, 2022 11:30AM GMT
[Update] Scheduled maintenance is complete.

October 2021

PURE - New Postgraduate access issues

October 4, 2021 10:05AM BST

PURE - New Postgraduate access issuesPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Pure (Research Information System)





September 28, 2021 3:50PM BST
[Investigating] PGR students who have recently started their programme are not receiving automatic access to Pure. Normally, PGR students should be able to log in after receiving the email confirming an account, and we are investigating why this isn’t working as expected. In the meantime, if you have an urgent need to access Pure, please email pure-support@bristol.ac.uk. Otherwise, we aim to restore access soon, and further updates will be provided here. We apologise for the inconvenience.

October 4, 2021 10:05AM BST
[Resolved] This has been resolved

September 2021

PURE profile photos unavailable

September 27, 2021 2:35PM BST

Incident Status

Operational


Components

Pure (Research Information System)





September 17, 2021 11:08AM BST
[Identified] An issue has been identified with the Profile Photos held in Pure. Profile photos for academic staff and PGRs are not currently available within Pure or on Explore Bristol Research. We are currently investigating with the Pure software vendor. More information will be shared here today as it becomes available. In the meantime, if any Pure users have an urgent need to have their Profile Photo restored, please contact the support team at pure-support@bristol.ac.uk

September 17, 2021 4:39PM BST
[Identified] We have now confirmed that the Pure Profile Photos were removed in error at 13:00 on Thursday 16th Sept. We continue to work on recovery options and expect to finalise the recovery plan and timeline on Monday. In the meantime, users are able to add new photos to Pure. Users can also contact the Pure team to have their previous photo restored. Note that the Profile Photos are used on Explore Bristol Research and dependent services (eg University Profiles). We apologise for the inconvenience caused.

September 21, 2021 9:31AM BST
[Monitoring] We have now confirmed a plan for recovering Pure profile images. The images will be restored gradually over the next 2 to 3 weeks. In the meantime if Pure users urgently need their Profile Photo restored, please contact the support team at pure-support@bristol.ac.uk. Pure users also can upload photos themselves following these instructions: bristol.ac.uk/pure/user-guides/profile-editing Once again, we apologise for the inconvenience caused.

September 27, 2021 2:35PM BST
[Resolved] This has been resolved

Pure Upgrade, Monday 27 September, 8 – 8:30am.

September 27, 2021 8:30AM BST

Description

Pure will be upgraded on Monday 27 September at 8am. The upgrade will take approximately 30 minutes and Pure will be unavailable during this time. Apologies for any inconvenience.


Components

Pure (Research Information System)



Schedule

September 27, 2021 8:00AM - September 27, 2021 8:30AM BST



September 27, 2021 8:00AM BST
[Update] Scheduled maintenance is starting.

September 27, 2021 8:30AM BST
[Update] Scheduled maintenance is complete.

May 2021

PURE upgrade - Tuesday 25 May 11am

May 25, 2021 11:30AM BST

Description

Pure will be upgraded at 11am, which will mean a downtime of up to half an hour. Contact: pure-support@bristol.ac.uk


Components

Pure (Research Information System)



Schedule

May 25, 2021 11:00AM - May 25, 2021 11:30AM BST



May 25, 2021 11:00AM BST
[Update] Scheduled maintenance is starting.

May 25, 2021 11:30AM BST
[Update] Scheduled maintenance is complete.

March 2021

Extention to essential network maintenance on Monday 22 March

March 22, 2021 11:19PM GMT

Description

Unfortunately, work this evening to upgrade the University network has overrun. Services are considered at risk while work continues. Details of the work can be found at itstatus.bristol.ac.uk/pages/maintenance/5798d20cc211074a0e000edf/60588c256fef3205351f6cbb


Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Student Information Systems (SITS), Telephony, Websites and Intranets, Wired network, Wireless network



Schedule

March 22, 2021 9:00PM - March 22, 2021 11:59PM GMT



March 22, 2021 9:46PM GMT
[Update] The upgrade to the University network is continuing.

March 22, 2021 11:19PM GMT
[Update] This work has now been completed successfully

Continuation of essential network maintenance - services at risk on the evening of Monday 22 March, 5.30pm-9.00 pm

March 22, 2021 9:00PM GMT

Description

Update 9.00 pm 22 March: Unfortunatley work is continuing to complete the network upgrade. Updates can be found on the status page item at itstatus.bristol.ac.uk/pages/maintenance/5798d20cc211074a0e000edf/60590fa08a75dd0537ea55d7 --------------------------------- Following the successful maintenance on the University network during the evening on Friday 19 March and Saturday 20 March we now need to compete the upgrade tonight, Monday 22 March, between 5.30 pm and 9.00 pm. Due to the nature of the issue the University has deemed this critical activity. During the work on Monday 22 March between 5.30 pm and 9.00 pm there will be a potential for interruption to a wide range of services from on and off-campus during the period of the work. We advise staff and students to make appropriate plans to have work available offline during these periods and note alternative contact routes to any services you need to access due to disruption to the phone systems. Affected services include but are not limited to: - University website - Authentication to access University wired and wireless service - Single Sign On and Shibboleth authentication services affecting access to a number of online services - Remote Desktop services - VPN service (due to authentication) - MyBristol - Blackboard (unavailable due to Single Sign On) - Re/Play - Library services - Access to licenced software (IBM SPSS, Ansys Granta Edupack, Rockwave PetraSIM, Sparx EA, Siemens NX12, Visual Components, DNVGL Solar Farmer, COMSOL) - SITS / StudentInfo - Timetabling - Print Release - Departmental Filestore - MyERP - CareerHub - Smarteezie - ALSPAC Clinic Booking System - eBiolabs - data.bris - Skype for Business (On Premise) Telephony - VoIP OneNumber webclient and phone service and Voicemail Service for VoIP - DIVERSP/DataHaven - underpins a number of web based services. Please contact the IT Services Desk if you have any concerns regarding this work. (uob.sharepoint.com/sites/itservices/SitePages/contacts.aspx) ****Please note the following services are not affected by this change**** - Microsoft 365 services - Outlook, Teams etc. - Zoom (providing you are not on campus and are using a link to join a meeting. You may not be able to create a new meeting.) - University texting service - Analogue phones on main campus and Langford campus and telephony at Coombe dingle - Mobiles though if onsite you may need to disable wifi calling. - Mutiltone Pagers - 60 lifts out of 125 - All fire alarms IT Services are investigating mitigating actions to reduce the number of services affected by this work. We apologise for any inconvenience caused while we implement these essential updates.


Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Student Information Systems (SITS), Telephony, Websites and Intranets, Wired network, Wireless network



Schedule

March 22, 2021 5:30PM - March 22, 2021 9:00PM GMT



March 22, 2021 5:30PM GMT
[Update] Scheduled maintenance is starting.

March 22, 2021 9:00PM GMT
[Update] Scheduled maintenance is complete.

Essential network maintenance - services affected on the evening of Saturday 20 March

March 20, 2021 9:00PM GMT

Description

Update 8.00pm March 20: Work is complete and critical services working. -------- Emergency upgrades will be made to elements of the University network on Saturday 20 March between 6.00 pm and 9.00 pm. Please note that this is part of a series of work and there will be work on the evening of Friday 19 March between 6.00 pm and 9.00 pm when the same services will be affected. (see status page item itstatus.bristol.ac.uk/pages/maintenance/5798d20cc211074a0e000edf/6050e6c4e919ab0536928774) Due to the nature of the issue the University has deemed this critical activity. During the period mentioned above there will be a potential for interruption to a wide range of services from on and off-campus during the period of the work. We advise staff and students to make appropriate plans to have work available offline during these periods and note alternative contact routes to any services you need to access due to disruption to the phone systems. Affected services include but are not limited to: - University website - Authentication to access University wired and wireless service - Single Sign On and Shibboleth authentication services affecting access to a number of online services - Remote Desktop services - VPN service (due to authentication) - MyBristol - Blackboard (unavailable due to Single Sign On) - Re/Play - Library services - Access to licenced software (IBM SPSS, Ansys Granta Edupack, Rockwave PetraSIM, Sparx EA, Siemens NX12, Visual Components, DNVGL Solar Farmer, COMSOL) - SITS / StudentInfo - Timetabling - Print Release - Departmental Filestore - MyERP - CareerHub - Smarteezie - ALSPAC Clinic Booking System - eBiolabs - data.bris - Skype for Business (On Premise) Telephony - VoIP OneNumber webclient and phone service and Voicemail Service for VoIP - DIVERSP/DataHaven - underpins a number of web based services. Please contact the IT Services Desk if you have any concerns regarding this work. (uob.sharepoint.com/sites/itservices/SitePages/contacts.aspx) IT Services are investigating mitigating actions to reduce the number of services affected by this work. ****Please note the following services are not affected by this change**** - Microsoft 365 services - Outlook, Teams etc. - Zoom (providing you are not on campus and are using a link to join a meeting. You may not be able to create a new meeting.) - University texting service - Analogue phones on main campus and Langford campus and telephony at Coombe dingle - Mobiles though if onsite you may need to disable wifi calling. - Mutiltone Pagers - 60 lifts out of 125 - All fire alarms We apologise for any inconvenience caused while we implement these essential updates. (Ref:C2101-156)


Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Student Information Systems (SITS), Telephony, Websites and Intranets, Wired network, Wireless network, Other services



Schedule

March 20, 2021 6:00PM - March 20, 2021 9:00PM GMT



March 20, 2021 6:00PM GMT
[Update] Scheduled maintenance is starting.

March 20, 2021 9:00PM GMT
[Update] Scheduled maintenance is complete.

Essential network maintenance - services affected on the evening of Friday 19 March

March 19, 2021 9:00PM GMT

Description

Emergency upgrades will be made to elements of the University network on Friday 19 March between 6.00 pm and 9.00 pm. Please note that this is part of a series of work and there will be work on the evening of Saturday 20 March between 6.00 pm and 9.00 pm when the same services will be affected. (see IT status page item itstatus.bristol.ac.uk/pages/maintenance/5798d20cc211074a0e000edf/60532f11e919ab0536928861) Due to the nature of the issue the University has deemed this critical activity. During the period mentioned above there will be a potential for interruption to a wide range of services from on and off-campus during the period of the work. We advise staff and students to make appropriate plans to have work available offline during these periods and note alternative contact routes to any services you need to access due to disruption to the phone systems. Affected services include but are not limited to: - University website - Authentication to access University wired and wireless service - Single Sign On and Shibboleth authentication services affecting access to a number of online services - Remote Desktop services - VPN service (due to authentication) - MyBristol - Blackboard (unavailable due to Single Sign On) - Re/Play - Library services - Access to licenced software (IBM SPSS, Ansys Granta Edupack, Rockwave PetraSIM, Sparx EA, Siemens NX12, Visual Components, DNVGL Solar Farmer, COMSOL) - SITS / StudentInfo - Timetabling - Print Release - Departmental Filestore - MyERP - CareerHub - Smarteezie - ALSPAC Clinic Booking System - eBiolabs - data.bris - Skype for Business (On Premise) Telephony - VoIP OneNumber webclient and phone service and Voicemail Service for VoIP - DIVERSP/DataHaven - underpins a number of web based services. Please contact the IT Services Desk if you have any concerns regarding this work. (uob.sharepoint.com/sites/itservices/SitePages/contacts.aspx) ****Please note the following services are not affected by this change**** - Microsoft 365 services - Outlook, Teams etc. - Zoom (providing you are not on campus and are using a link to join a meeting. You may not be able to create a new meeting.) - University texting service - Analogue phones on main campus and Langford campus and telephony at Coombe dingle - Mobiles though if onsite you may need to disable wifi calling. - Mutiltone Pagers - 60 lifts out of 125 - All fire alarms IT Services are investigating mitigating actions to reduce the number of services affected by this work. We apologise for any inconvenience caused while we implement these essential updates. (Ref: C2101-156)


Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Student Information Systems (SITS), Telephony, Websites and Intranets, Wired network, Wireless network, Other services



Schedule

March 19, 2021 6:00PM - March 19, 2021 9:00PM GMT



March 19, 2021 6:00PM GMT
[Update] Scheduled maintenance is starting.

March 19, 2021 9:00PM GMT
[Update] Scheduled maintenance is complete.

Pure Upgrade Monday 8th March

March 8, 2021 11:30AM GMT

Description

Pure has a planned upgrade on Monday 8th March at 11:00am. This upgrade will mean a downtime in Pure of up to 30 minutes. Further information about the upgrade can be found on the Pure News page: bristol.ac.uk/red/research-policy/pure/news and the Pure Twitter feed: mobile.twitter.com/BristolUniPure


Components

Pure (Research Information System)



Schedule

March 8, 2021 11:00AM - March 8, 2021 11:30AM GMT



March 8, 2021 11:00AM GMT
[Update] Scheduled maintenance is starting.

March 8, 2021 11:30AM GMT
[Update] Scheduled maintenance is complete.





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