March 2025

Essential network maintenance: 21-24 March

March 24, 2025 7:00AM GMT

Essential network maintenance: 21-24 MarchPlanned Maintenance

Description

On Friday 21 March from 5:00pm until Monday 24 March 7:00am, IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change may cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact the IT Service Desk if you have any questions or concerns regarding this work. C2502-019

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

March 21, 2025 5:00PM - March 24, 2025 7:00AM GMT

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March 21, 2025 5:00PM GMT

[Update] Scheduled maintenance is starting.

March 24, 2025 7:00AM GMT

[Update] Scheduled maintenance is complete.

Essential network maintenance: Wednesday 19 March

March 19, 2025 7:00PM GMT

Essential network maintenance: Wednesday 19 MarchPlanned Maintenance

Description

On Wednesday 19 March from 5:00pm until 7:00pm, IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change may cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact the IT Service Desk if you have any questions or concerns regarding this work. C2502-019 / C2503-144

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

March 19, 2025 5:00PM - March 19, 2025 7:00PM GMT

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March 19, 2025 5:00PM GMT

[Update] Scheduled maintenance is starting.

March 19, 2025 7:00PM GMT

[Update] Scheduled maintenance is complete.

April 2024

Essential maintenance on our Database Systems on 30th April (C2404-193)

April 30, 2024 8:30AM BST

Essential maintenance on our Database Systems on 30th April (C2404-193)Planned Maintenance

Description

There is essential maintenance scheduled on one of our Database Systems for Tuesday 30th April 07:30 to 08:30. The following applications / services will be unavailable at this time. Data Warehouse Business Objects Umbrella Service BO Reporting ~ Accommodation BO Reporting ~ Admissions BO Reporting ~ Alumni BO Reporting ~ Careers BO Reporting ~ Finance BO Reporting ~ HR BO Reporting ~ ITS BO Reporting ~ Planning BO Reporting ~ Students BO Reporting ~ Training IT Services apologises for any inconvenience this may cause. C2404-193

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

April 30, 2024 7:30AM - April 30, 2024 8:30AM BST

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April 30, 2024 7:30AM BST

[Update] Scheduled maintenance is starting.

April 30, 2024 8:30AM BST

[Update] Scheduled maintenance is complete.

Emergency network maintenance

April 29, 2024 8:00PM BST

Emergency network maintenance Planned Maintenance

Description

Emergency network maintenance is scheduled between 5:00 pm and 8:00 pm today, Monday 29th April. We anticipate a brief interruption to a few services listed below starting from 5:30 pm. Please note that the network will be at risk until the maintenance is completed. Impacted Services: QTIC, Lorawan, Langford Vets, BCSG, TNP and BDFI (ref C2404-307)

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

April 29, 2024 5:00PM - April 29, 2024 8:00PM BST

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April 29, 2024 5:00PM BST

[Update] Scheduled maintenance is starting.

April 29, 2024 8:00PM BST

[Update] Scheduled maintenance is complete.

February 2024

Issues with RDSF connections

February 23, 2024 1:08PM GMT

Issues with RDSF connectionsPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Research Data Storage Facility (RDSF)

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February 23, 2024 10:33AM GMT

[Investigating] We are seeing issues where users are having problems connecting to RDSF

February 23, 2024 1:08PM GMT

[Resolved] This issue has now been Resolved. The RDSF data stewards have been notified.

February 2023

Essential network maintenance impacting multiple services on Saturday 25 February

February 25, 2023 5:00PM GMT

Essential network maintenance impacting multiple services on Saturday 25 FebruaryPlanned Maintenance

Description

Essential work is taking place to the University network services on Saturday 25 February between 9.00am and 5.00pm During this work, there will be an interruption to a number of services from 12.20 pm to 12.50 pm and between 2.30 pm and 3.00 pm. IT staff will be monitoring services to ensure they recover promptly. If you do encounter an issue, please wait and then try connecting again outside these times. If you have any questions or concerns regarding this work, please contact the IT Service Desk, bristol.ac.uk/it-services/contacts (Ref: C2301-320)

Components

Administrative systems (Finance & HR), Departmental Filestore, myERP - Finance & HR system, Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Telephony, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

February 25, 2023 9:00AM - February 25, 2023 5:00PM GMT

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February 25, 2023 9:00AM GMT

[Update] Scheduled maintenance is starting.

February 25, 2023 5:00PM GMT

[Update] Scheduled maintenance is complete.

January 2023

Essential network maintenance impacting multiple services on Saturday 28 January

January 28, 2023 3:00PM GMT

Essential network maintenance impacting multiple services on Saturday 28 JanuaryPlanned Maintenance

Description

Essential work is taking place to the University network services on Saturday 28 January between 9.30am and 3.00pm During this work, there will be an interruption to a number of services from 11.00 am to 11.30 am and potential impact to services between 1.30 pm and 2.00 pm. IT staff will be monitoring services to ensure they recover promptly. If you do encounter an issue, please wait and then try connecting again outside these times. If you have any questions or concerns regarding this work, please contact the IT Service Desk, bristol.ac.uk/it-services/contacts (C2212-035)

Components

Administrative systems (Finance & HR), Departmental Filestore, myERP - Finance & HR system, Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

January 28, 2023 9:30AM - January 28, 2023 3:00PM GMT

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January 28, 2023 9:30AM GMT

[Update] Scheduled maintenance is starting.

January 28, 2023 3:00PM GMT

[Update] Scheduled maintenance is complete.

April 2020

Network issues across campus

April 30, 2020 9:22AM BST

Network issues across campusService Disruption

Incident Status

Service Disruption

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, myERP - Finance & HR system, Printing (staff and students), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, Websites and Intranets, Wired network, Wireless network, Other services

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April 29, 2020 11:13PM BST

[Investigating] We are aware of network issues across the University campus, we apologise for any inconvenience and will update the status page as soon as we more information

April 30, 2020 2:39AM BST

[Identified] The network issue has been resolved, however, there are continued issues with a number of services that are being restored and the status will be updated here, apologies for the inconvenience

April 30, 2020 9:22AM BST

[Resolved] All services have now been resolved

February 2020

Network incident affecting access to internal services

February 6, 2020 2:54PM GMT

Network incident affecting access to internal servicesService Disruption

Incident Status

Service Disruption

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

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February 5, 2020 10:39AM GMT

[Investigating] We are currently experiencing a problem with the University network. This means that a range of services hosted by the University are currently unavailable. This will affect access to Eduroam, websites, Sympa (sending to mailing lists), Departmental Filestore and logging onto University managed computers. This does not affect services hosted externally such as Microsoft Office 365. We are working to identify the cause and recover services. We apologise for the disruption and hope to have services back soon.

February 5, 2020 11:49AM GMT

[Investigating] We are still investigating the issue and we have updated the list of affected services. We will send another update after 1:00PM

February 5, 2020 1:38PM GMT

[Investigating] We are still investigating the incident affecting the University network, we have been working to resolve the issue and make improvements to allow services to work. You may have noticed that some services are now available, but they should be considered at risk as the main problem has not been fixed. We believe we know the cause of the problem and are currently working to recover all services, but we cannot confirm when. We’ll be providing a further update at 3:30PM

February 5, 2020 3:19PM GMT

[Monitoring] Working with our hardware supplier we have applied some changes to stabilise the network to allow services to become available. We are currently testing these services. We will continue to monitor the situation for the rest of the day and overnight. If you continue to have issues please contact the IT Service Desk. Thank you for your patience during this incident.

February 5, 2020 5:14PM GMT

[Monitoring] The following services are still impacted by this issue and are being investigated: SITS RXWorks MyERP Student printing (in certain areas)

February 6, 2020 9:58AM GMT

[Monitoring] The following services are still impacted by this issue and are being investigated: SITS MyERP RXWorks Printing BMS Wired network connections in various locations Oracle Applications Syllabus+

February 6, 2020 10:32AM GMT

[Identified] It has been identified that there are still some residual network issues causing impact to services. Further work will be taking place today. It is anticipated that this work should not affect services but there are inevitable risks to such work. We will provide an update later today. If you are seeing issues with other systems not mentioned above, please do contact the IT Service Desk, service-desk@bristol.ac.uk. Many thanks for your continued patience while we work to resolve this.

February 6, 2020 2:54PM GMT

[Resolved] Following additional work this morning we are pleased to announce that services are now working as usual and the University network is stable. If you continue to have any issues, you may need to restart your computer, printer or desktop application. If problems persist, please contact the IT Services Desk for assistance. Thank you for your understanding and patience as we recovered from this incident and to apologise for the inconvenience caused by this event.

December 2019

At risk notification for essential network maintenance on Sunday 8 December

December 8, 2019 4:00PM GMT

At risk notification for essential network maintenance on Sunday 8 DecemberPlanned Maintenance

Description

As part of the Infrastructure Modernisation Programme (IMPact) work to upgrade our networks, between 10am and 4pm on Sunday 8 December, essential network maintenance will be taking place to ensure resilience of services. Whilst every effort has been made to ensure the planned maintenance goes without incident, there is a possibility that the change could impact all live services. Although there is never a convenient time to conduct this work, we've scheduled this against the Critical Dates Calendar to ensure that we are minimising impact on the University. Please contact the IT Service Desk if you have any questions about this work: bristol.ac.uk/it-services/contacts

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

December 8, 2019 10:00AM - December 8, 2019 4:00PM GMT

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December 8, 2019 10:00AM GMT

[Update] Scheduled maintenance is starting.

December 8, 2019 4:00PM GMT

[Update] Scheduled maintenance is complete.

September 2019

Network Upgrade: services unavailable 6pm to 2am on 12 September

September 12, 2019 11:37PM BST

Network Upgrade: services unavailable 6pm to 2am on 12 SeptemberPlanned Maintenance

Description

Work on elements of the network infrastructure to improve and enhance the reliance of service will take place on Thursday 12 September starting at 6.00pm and complete at 2.00am on 13 September. This is part of a series of proposed work taking place over the summer. See news item. bristol.ac.uk/it-services/news/2019/network28aug.html A significant number of services will be unavailable for all or part of the upgrade window from 6pm to 2am. They include: • Single-Sign-On and Shibboleth authentication (affecting access to a number of services e.g Blackboard) • University websites on the Plone CMS • Website editing (Zope / Plone / T4) • MyERP • SITS/eVision • MyStudents • Unit and Programme Management System (UPMS) • Student Info • Online Registration / Photo ID upload • Unit and Programme Catalogue • Self-service password reset • MyBristol Portal • Research Data Storage Facility • Skype for Business • VOIP / OneNumber • Staff Remote Desktop / Student Remote Desktop • Business Intelligence • Wiki service • Questionmark Perception • SAFE • CODA • FEC Project Costing • CareerHub • ALSPAC Clinic Booking System and data warehouse and catalogue • UCard (updating access) • Unit and Programme Management System UPMS • SDN • RX-Works We apologise for any inconvenience this work may cause. Please note the work does not affect the Microsoft Office 365 suite of tools portal.office.com e.g. Outlook, Office, OneDrive and SharePoint. If you have any concerns or questions over the proposed work please contact the IT Service Desk service-desk@bristol.ac.uk.

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, Websites and Intranets

Schedule

September 12, 2019 6:00PM - September 13, 2019 2:00AM BST

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September 12, 2019 6:00PM BST

[Update] Scheduled maintenance is starting.

September 12, 2019 11:18PM BST

[Update] Unfortunately, the work was not successfully completed. Services should be available as normal. Testing is taking place to ensure everything is back and working. If you encounter any problems accessing services please contact the IT Service Desk, service-desk@bristol.ac.uk

September 12, 2019 11:37PM BST

[Update] The maintenance work has finished but was not successfully completed. Services should have returned or will be available very soon. If you continue to have problems accessing services please email the IT Service Desk, service-desk@bristol.ac.uk.

Network configuration updates, Tuesday 3rd September

September 5, 2019 8:25AM BST

Network configuration updates, Tuesday 3rd SeptemberPlanned Maintenance

Description

Work on elements of the network infrastructure to improve and enhance the reliance of service will take place on Tuesday 3rd September between 17:00 and 20:00. This work is not expected to impact any live production services but all services should be considered at risk during this period. This is part of a series of proposed work taking place over the summer.

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

September 3, 2019 5:00PM - September 3, 2019 8:00PM BST

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September 5, 2019 8:25AM BST

[Update] this work has completed

July 2019

Network configuration updates – 29 and 31 July, 5pm-10pm. Services at Risk

July 29, 2019 8:50PM BST

Network configuration updates – 29 and 31 July, 5pm-10pm. Services at RiskPlanned Maintenance

Description

Work on elements of the network infrastructure to improve and enhance the reliance of service will take place on Monday 29 July and Wednesday 31 July   This is part of series of proposed work taking place over the summer.  See news item.   • Monday 29 July, between 5pm and 10pm. • Wednesday 31 July, between 5pm and 10pm.   A significant number of services should be considered at risk with a small number possibly experiencing a brief interruption to service of five to ten minutes during the periods of work. A list of the services at risk include:   - MyERP - SITS - Skype for Business - VOIP - Staff Remote Desktop - Student Remote Desktop - Business Intelligence - MyBristol Portal - Wiki service - Web Content Management Systems (Zope / Plone) - Questionmark Perception -SAFE - CODA - FEC Project Costing - Authentications services (Shibboleth / SSO) - CareerHub - ALSPAC Clinic Booking System and data warehouse and catalogue - UCard (updating access) - Unit and Programme Management System UPMS - SDN - RX-Works   We apologise for any inconvenience this work may cause.  Please contact the IT Service Desk, service-desk@bristol.ac.uk,  if you have any concerns regarding this work.

Components

Authentication (Single Sign On), myERP - Finance & HR system, Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

July 29, 2019 5:00PM - July 29, 2019 10:00PM BST

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July 29, 2019 6:54PM BST

[Update] The update work began at 5pm. Reports of a number of services affected.

July 29, 2019 7:43PM BST

[Update] A number of services have been impacted by the update work. In particular, DNS, which has resulted in websites hosted by the University being unavailable. We are working to resolve the issue.

July 29, 2019 8:21PM BST

[Update] Due to the impact of the planned change, the work has been stopped and we are rolling back to the original state. Currently testing services. We hope that all services will be back to normal soon.

July 29, 2019 8:50PM BST

[Update] The update has not been applied. We have rolled back to the original state and services should now be back or back shortly.

June 2019

POSTPONED At risk notification: essential network change on Tuesday 2nd July 7am-9am

June 26, 2019 1:32PM BST

POSTPONED At risk notification: essential network change on Tuesday 2nd July 7am-9amPlanned Maintenance

Description

Please note: This work will be rescheduled for another date ---------- The work is part of activity to establish a robust and resilient data centre infrastructure, this work is scheduled to link our onsite legacy data centres with our modern off-site data centres. This requires a change to our network configuration. This work supports the transformational IMPact Programme managed by IT Services, which aims to enhance our digital services through modern cloud-based, highly available and highly resilient systems. The work will take place between 7am and 9am on Tuesday 2nd July. Every effort has been made to test that the change goes without incident, but there is always a possibility of disruption to services. Services at risk include those hosted by the University. Please note that services hosted externally, such as Outlook and One Drive, would not be affected by this work in any way, except for services which rely on UOB Single-Sign-On. If you have any concerns about this work please contact the IT Service Desk, service-desk@bristol.ac.uk.

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS)

Schedule

July 2, 2019 7:00AM - July 2, 2019 9:00AM BST

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June 26, 2019 1:32PM BST

[Update] Work will be postponed to a later date

RDSF file store currently unavailable

June 6, 2019 1:52PM BST

RDSF file store currently unavailableService Disruption

Incident Status

Service Disruption

Components

High Performance Computing, Research Data Storage Facility (RDSF)

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June 5, 2019 9:19AM BST

[Identified] There is currently a problem with the Research Data Storage Facility (RDSF). Work is taking place to recover the service, but as some file systems may take longer then others so an exact time for a return to service cannot be identified. It is anticipated that all file systems will be recovered by Wednesday morning.

June 5, 2019 2:17PM BST

[Identified] We are still working to resolve the RDSF issues and hope that we may be able to restore access to some projects by the end of the day. We will continue to work to restore access to all projects as soon as possible. We are very sorry for the inconvenience caused. If you have any queries, please email hpc-help@bristol.ac.uk and we will respond.

June 6, 2019 1:52PM BST

[Resolved] Access to the Research Data Storage Facility has now been restored.

April 2019

RDSF unavailable due to maintenance

April 4, 2019 9:00AM BST

RDSF unavailable due to maintenancePlanned Maintenance

Description

Maintenance is taking place on RDSF this evening and will be unavailable until Thursday morning.

Components

Research Data Storage Facility (RDSF)

Schedule

April 3, 2019 5:06PM - April 4, 2019 9:00AM BST

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April 3, 2019 5:10PM BST

[Update] Scheduled maintenance is starting.

April 4, 2019 9:00AM BST

[Update] Scheduled maintenance is complete.

RDSF filestore is currently unavailable

April 2, 2019 10:16AM BST

RDSF filestore is currently unavailable Service Disruption

Incident Status

Service Disruption

Components

Research Data Storage Facility (RDSF)

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March 29, 2019 8:44AM GMT

[Investigating] The RDSF filestore is currently unavailable. We are investigating in to the issue.

April 1, 2019 11:52AM BST

[Monitoring] Previous issues have now been resolved and RDSF is now accessible, but remains at risk.

April 2, 2019 10:16AM BST

[Resolved] All issues with the RDSF have now been resolved

November 2018

RDSF issues

November 9, 2018 5:52PM GMT

RDSF issuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Research Data Storage Facility (RDSF)

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November 9, 2018 4:51PM GMT

[Investigating] Some people are experiencing issues accessing RDSF. This is being investigated.

November 9, 2018 5:52PM GMT

[Resolved] This issue has now been resolved.

August 2018

Current problems with RDSF access

August 29, 2018 11:50AM BST

Current problems with RDSF accessService Disruption

Incident Status

Service Disruption

Components

Research Data Storage Facility (RDSF)

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August 29, 2018 9:14AM BST

[Investigating] We are currently investigating problems with RDSF access. This is being investigated.

August 29, 2018 11:50AM BST

[Resolved] Apologies for any inconvenience caused. This is now resolved.

July 2018

RDSF is unavailable

July 27, 2018 2:04PM BST

RDSF is unavailableService Disruption

Incident Status

Service Disruption

Components

Research Data Storage Facility (RDSF)

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July 25, 2018 5:27PM BST

[Investigating] RDSF is unavailable. This is being investigated.

July 27, 2018 2:04PM BST

[Resolved] RDSF is now available. Apologies for any inconvenience whilst this service was not working.