March 2025

Essential network maintenance: 21-24 March

March 24, 2025 7:00AM GMT

Essential network maintenance: 21-24 MarchPlanned Maintenance

Description

On Friday 21 March from 5:00pm until Monday 24 March 7:00am, IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change may cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact the IT Service Desk if you have any questions or concerns regarding this work. C2502-019

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

March 21, 2025 5:00PM - March 24, 2025 7:00AM GMT

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March 21, 2025 5:00PM GMT

[Update] Scheduled maintenance is starting.

March 24, 2025 7:00AM GMT

[Update] Scheduled maintenance is complete.

Essential network maintenance: Wednesday 19 March

March 19, 2025 7:00PM GMT

Essential network maintenance: Wednesday 19 MarchPlanned Maintenance

Description

On Wednesday 19 March from 5:00pm until 7:00pm, IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change may cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact the IT Service Desk if you have any questions or concerns regarding this work. C2502-019 / C2503-144

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

March 19, 2025 5:00PM - March 19, 2025 7:00PM GMT

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March 19, 2025 5:00PM GMT

[Update] Scheduled maintenance is starting.

March 19, 2025 7:00PM GMT

[Update] Scheduled maintenance is complete.

December 2024

Issues accessing other tools via Blackboard

December 3, 2024 11:52AM GMT

Issues accessing other tools via BlackboardDegraded Performance

Incident Status

Degraded Performance

Components

Blackboard, RePlay and Library systems

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December 3, 2024 10:06AM GMT

[Investigating] There is a global issue creating intermittent issues with accessing other tools and services through Blackboard. This is affecting, for example, access to Re/Play, Turnitin and Marks Extract. The Blackboard engineers have identified the issue and are working on fixing it. We will provide an update on this blog as soon as we have one - blackboard.blogs.bristol.ac.uk/2024/12/03/open-issues-accessing-other-tools-via-blackboard

December 3, 2024 11:52AM GMT

[Resolved] Update: Normal access to tools accessed through Blackboard has been resumed. There were issues between 07.44 and 11.13 today. The services have been tested and are now all accessible.

October 2024

Issues with Re/Play (Mediasite)

October 29, 2024 11:27AM GMT

Issues with Re/Play (Mediasite)Partial Service Disruption

Incident Status

Partial Service Disruption

Components

Blackboard, RePlay and Library systems

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October 29, 2024 9:48AM GMT

[Investigating] IT Services are investigating issues reported with the Re/Play (Mediasite) service. This is only currently affecting the "Record Now" ad-hoc recording functionality. Scheduled recordings should be unaffected as recording takes place locally. Scheduled recordings won't publish initially but will catch up once the service is back online. Further investigations are ongoing.

October 29, 2024 11:27AM GMT

[Resolved] This issue has now been resolved.

August 2024

Issue affecting the connection between Blackboard and eVision

August 16, 2024 8:18AM BST

Issue affecting the connection between Blackboard and eVision Partial Service Disruption

Incident Status

Partial Service Disruption

Components

Blackboard, RePlay and Library systems, Other services

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June 20, 2024 4:05PM BST

[Identified] We are aware of an issue affecting the connection between Blackboard and eVision which may result in marks not transferring to eVision as expected. In the interim you should still be able to manually enter marks, however we are looking to resolve this as soon as we can.

August 16, 2024 8:18AM BST

[Resolved] This issue is now resolved.

July 2024

Essential maintenance on our Database Systems on Tuesday 2nd July

July 2, 2024 8:30AM BST

Essential maintenance on our Database Systems on Tuesday 2nd JulyPlanned Maintenance

Description

There is essential maintenance scheduled on one of our Database Systems for Tuesday 2nd July 07:30 to 08:30. The following applications / services will be unavailable at this time. Identity Manager (Microsoft) - MIM (Integration) BO Reporting ~ Students, Datahub DATA_INT Photo ID Upload Legend Library Services Platform Gmail mail name change app Shared Mailboxes Ucard MyBristol Portal (Integration) Identity Matching Service PIMS Studentinfo/Online Registration Standard Jobs Active Directory Domain Services (Integration) QREG Miscellaneous Groups Management RXCO IT Services apologises for any inconvenience this may cause. C2404-235

Components

Blackboard, RePlay and Library systems, Websites and Intranets, Other services

Schedule

July 2, 2024 7:30AM - July 2, 2024 8:30AM BST

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July 2, 2024 7:30AM BST

[Update] Scheduled maintenance is starting.

July 2, 2024 8:30AM BST

[Update] Scheduled maintenance is complete.

May 2024

Wireless and wired network outages - Essential network maintenance will take place on Thursday 2 May between 5.30 pm and 9.00 pm

May 2, 2024 9:00PM BST

Wireless and wired network outages - Essential network maintenance will take place on Thursday 2 May between 5.30 pm and 9.00 pmPlanned Maintenance

Description

Essential network maintenance will take place on Thursday, 2 May, from 5.30 pm to 9.00 pm. During this period, there will be a break to the network on two occasions, each lasting 30 minutes. During these two periods, staff and students on campus will be unable to connect to services, and those off campus will be unable to access services hosted on-site. This will also impact services hosted on site that require internet access to function. We apologise for the inconvenience this may cause. If you have questions or concerns regarding this work please contact the IT Services Desk, bristol.ac.uk/it-services/contacts. (Ref C2405-011)

Components

Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, Printing (staff and students), Student Information Systems (SITS), Wired network, Wireless network

Schedule

May 2, 2024 5:30PM - May 2, 2024 9:00PM BST

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May 2, 2024 5:30PM BST

[Update] Scheduled maintenance is starting.

May 2, 2024 9:00PM BST

[Update] Scheduled maintenance is complete.

April 2024

Essential maintenance on our Database Systems on 30th April (C2404-193)

April 30, 2024 8:30AM BST

Essential maintenance on our Database Systems on 30th April (C2404-193)Planned Maintenance

Description

There is essential maintenance scheduled on one of our Database Systems for Tuesday 30th April 07:30 to 08:30. The following applications / services will be unavailable at this time. Data Warehouse Business Objects Umbrella Service BO Reporting ~ Accommodation BO Reporting ~ Admissions BO Reporting ~ Alumni BO Reporting ~ Careers BO Reporting ~ Finance BO Reporting ~ HR BO Reporting ~ ITS BO Reporting ~ Planning BO Reporting ~ Students BO Reporting ~ Training IT Services apologises for any inconvenience this may cause. C2404-193

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

April 30, 2024 7:30AM - April 30, 2024 8:30AM BST

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April 30, 2024 7:30AM BST

[Update] Scheduled maintenance is starting.

April 30, 2024 8:30AM BST

[Update] Scheduled maintenance is complete.

Emergency network maintenance

April 29, 2024 8:00PM BST

Emergency network maintenance Planned Maintenance

Description

Emergency network maintenance is scheduled between 5:00 pm and 8:00 pm today, Monday 29th April. We anticipate a brief interruption to a few services listed below starting from 5:30 pm. Please note that the network will be at risk until the maintenance is completed. Impacted Services: QTIC, Lorawan, Langford Vets, BCSG, TNP and BDFI (ref C2404-307)

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

April 29, 2024 5:00PM - April 29, 2024 8:00PM BST

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April 29, 2024 5:00PM BST

[Update] Scheduled maintenance is starting.

April 29, 2024 8:00PM BST

[Update] Scheduled maintenance is complete.

November 2023

Essential maintenance to SITS database: services impacted for a brief period 8-9am Monday 6 November

November 6, 2023 9:00AM GMT

Essential maintenance to SITS database: services impacted for a brief period 8-9am Monday 6 NovemberPlanned Maintenance

Description

Essential maintenance work is needed to the SITS database. As a result of this work, the following services will experience a brief outage between 8 am - 9 am on Monday, 6 November: - Password Reset System - SITS (SITS desktop client and e:Vision web pages) - Studentinfo - Online Registration - MyStudents - BO Reporting ~ Students - BO Reporting ~ Accommodation - Unit and Programme Management System UPMS - Open Day booking system - Unit and Programme Catalogues - Accommodation (read-only legacy data) - PGT First Sift Tool - STaR (previously BDC e-Portfolio) - Degree Ceremonies The following services may experience degraded performance for a brief period between 8 am - 9 am on Thursday, 2 November: - MyBristol Portal - Blackboard - MyERP - REXCO - Datahub - SLS Exam Scheduler - SLS Exam Timetables - Data Warehouse - StarRez (Accommodation) - Bulk application printing - CareerHub - DATA_INT - Student CRM (Hobsons Connect) - SLS Admissions Academic Scoring - UCAS - OnCourse - Standard Jobs - Oracle Applications - SyllabusPlus Enterprise Timetabling Please contact the IT Services Desk if you have any questions or concerns regarding this work bristol.ac.uk/it-services/contacts (REF: C2310-282)

Components

Blackboard, RePlay and Library systems, myERP - Finance & HR system, Student Information Systems (SITS), Websites and Intranets, Other services

Schedule

November 6, 2023 8:00AM - November 6, 2023 9:00AM GMT

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November 6, 2023 8:00AM GMT

[Update] Scheduled maintenance is starting.

November 6, 2023 9:00AM GMT

[Update] Scheduled maintenance is complete.

July 2023

Blackboard upgrade on Wednesday 5 July, 3.45pm to 6pm

July 5, 2023 6:00PM BST

Blackboard upgrade on Wednesday 5 July, 3.45pm to 6pmPlanned Maintenance

Description

On July 5, Blackboard will be updated to use the new Ultra Base Navigation. To enable Ultra Base Navigation, Blackboard will be unavailable for a short time on the afternoon of July 5, between 3.45 pm and 6pm. This update will give Blackboard a modern look and feel and provide easier access to important information. You can find more information, with screenshots, on the project webpage: bristol.ac.uk/digital-education/projects/2023/bb-ultra-base-navigation If you have any questions, please contact digital-education@bristol.ac.uk.

Components

Blackboard, RePlay and Library systems

Schedule

July 5, 2023 3:45PM - July 5, 2023 6:00PM BST

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July 5, 2023 3:45PM BST

[Update] Scheduled maintenance is starting.

July 5, 2023 6:00PM BST

[Update] Scheduled maintenance is complete.

May 2023

Blackboard / RePlay videos unavailable to some staff/students, 6 May 2023

May 10, 2023 3:32PM BST

Blackboard / RePlay videos unavailable to some staff/students, 6 May 2023Operational

Incident Status

Operational

Components

Blackboard, RePlay and Library systems

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May 6, 2023 2:24PM BST

[Identified] Following work by Blackboard on the service, we are aware that some students and staff have been unable to access Blackboard today, 6 May 2023. We believe this issue has been corrected. Additional information can be found on the Digital Education Office Blog blackboard.blogs.bristol.ac.uk. If you continue to have problems, you can try flushing the DNS on your computer using the following instructions below. Windows 1. At the bottom left corner, type 'cmd' in the Start menu's search bar, and press Enter. 2. Type 'ipconfig /flushdns' in the Command Prompt, and press Enter. 3. You should receive the following message: Windows IP Configuration Successfully flushed the DNS Resolver Cache Mac 1, Open Terminal 2. Enter this command into the Terminal window: sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder and then press Enter. 3. Type your device password, and press enter again. For assistance with this please call IT Services on: 0117 428 2100.

May 6, 2023 2:38PM BST

[Monitoring] We are monitoring the situation.

May 6, 2023 4:26PM BST

[Investigating] We are aware of some reports that students cannot play some RePlay videos in Blackboard. We are working to contact our suppliers.

May 6, 2023 10:24PM BST

[Monitoring] We have been informed by the supplier that the issue with videos should now be resolved. We will continue to monitor.

May 10, 2023 3:32PM BST

[Resolved] This incident is now resolved.

Intermittent Blackboard access disruption

May 5, 2023 9:07AM BST

Intermittent Blackboard access disruptionPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Blackboard, RePlay and Library systems

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April 25, 2023 2:35PM BST

[Identified] Access to Blackboard (and linked) services is currently experiencing some intermittent disruption. This is a global issue. Blackboard is investigating the issue – updates can be found on its status page status.blackboard.com/incidents/y7kh2q8yy5n6 If you are having access issues, using a Virtual Private Network (VPN) or restarting your router (if you have access to it) may help. See blackboard.blogs.bristol.ac.uk

April 25, 2023 4:23PM BST

[Identified] Blackboard are reporting that the issue has been resolved but it may take an hour or so for access for all to return to normal. We are aware that many students may have had a submission deadline today. Schools are aware of the issues impacting Blackboard. If this applies to you, your school or faculty will be in touch. 

April 25, 2023 6:23PM BST

[Identified] Blackboard have fixed the issue at their end but this may take some time to work on all devices. Individuals should be able to get access back by flushing the dns on their computer following the instructions below. Windows 1. At the bottom left corner, type 'cmd' in the Start menu's search bar, and press Enter. 2. Type 'ipconfig /flushdns' in the Command Prompt, and press Enter. 3. You should receive the following message: Windows IP Configuration Successfully flushed the DNS Resolver Cache For assistance with this please call IT Services on: 0117 428 2100

April 26, 2023 10:40AM BST

[Monitoring] IT Services has restarted the University’s DNS servers, which should have fixed the on-campus Blackboard access issue that were persisting this morning. If you are still experiencing any issues, please contact IT Services or the DEO. IT Service Desk contact details: bristol.ac.uk/it-services/contacts

May 5, 2023 9:07AM BST

[Resolved] This has been resolved

April 2023

Blackboard issues

April 20, 2023 4:42PM BST

Blackboard issuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Blackboard, RePlay and Library systems

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April 20, 2023 2:11PM BST

[Investigating] There have been issues with Turnitin, Blackboard, Qwickly Attendance today. Blackboard are investigating. Please see the DEO blog for latest updates: blackboard.blogs.bristol.ac.uk

April 20, 2023 4:42PM BST

[Resolved] This issue is now resolved. Please see the DEO bog for further information. blackboard.blogs.bristol.ac.uk

A number of services unavailable and 'at-risk' 18 April between 10 am and 12 pm

April 18, 2023 12:00PM BST

A number of services unavailable and 'at-risk' 18 April between 10 am and 12 pmPlanned Maintenance

Description

Due to essential IT maintenance, the following services will be unavailable, unable to update, or 'at risk' on Tuesday 18 April between 10 am and 12 pm: Unavailable services: • General and Personal Timetables in MyBristol • Unit Activity Groups in MyStudents • Photo ID Upload • Visitor Parking Services that will be available but unable to update with new data: • Re/Play - Changes to the scheduling of lectures, a day on either side of the downtime, may not be applied. We, therefore, recommend you should record manually. Normal 14-day advanced provisioning will not be affected.  • UCard Services 'at risk': • Contact Directory • MyBristol Portal • Syllabus Plus • FEC Project Costing • Datahub • Blackboard • DATA_INT • ZD-PHYS Marks • MAF Life Sciences • ZD-CHEM Marks and Attendances • Prospectus Editing Tool • Orca • My Students Bookmarks channel • MyStudents • Find a … • Miscellaneous Groups Management • Business Objects Reporting

Components

Administrative systems (Finance & HR), Blackboard, RePlay and Library systems

Schedule

April 18, 2023 10:00AM - April 18, 2023 12:00PM BST

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April 18, 2023 10:00AM BST

[Update] Scheduled maintenance is starting.

April 18, 2023 12:00PM BST

[Update] Scheduled maintenance is complete.

March 2023

Essential network maintenance - Thursday 2 March

March 2, 2023 7:00PM GMT

Essential network maintenance - Thursday 2 MarchPlanned Maintenance

Description

On Thursday 2 March, between the hours of 5:00pm and 7:00pm, IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change will cause brief interruptions to some services on the University network. Services should be considered ‘at-risk’ during this period. Please contact the IT Service Desk, service-desk@bristol.ac.uk, if you have any questions or concerns regarding this work. (C2301-097)

Components

Administrative systems (Finance & HR), Blackboard, RePlay and Library systems, myERP - Finance & HR system, Printing (staff and students), Student Information Systems (SITS), Telephony, Wired network, Wireless network, Other services

Schedule

March 2, 2023 5:00PM - March 2, 2023 7:00PM GMT

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March 2, 2023 5:00PM GMT

[Update] Scheduled maintenance is starting.

March 2, 2023 7:00PM GMT

[Update] Scheduled maintenance is complete.

February 2023

Mediasite/replay playback issues

February 21, 2023 2:48PM GMT

Mediasite/replay playback issuesService Disruption

Incident Status

Service Disruption

Components

Blackboard, RePlay and Library systems

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February 21, 2023 1:51PM GMT

[Investigating] We are getting reports that mediasite/replay recording are unavailable. We are currently investigating. We will post a further update shortly

February 21, 2023 2:48PM GMT

[Resolved] Our supplier has now resolved this issue

January 2023

Re/Play unit collection recordings unavailable

January 30, 2023 5:18PM GMT

Re/Play unit collection recordings unavailablePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Blackboard, RePlay and Library systems

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January 25, 2023 10:35AM GMT

[Investigating] People accessing Unit collection recordings are getting an eror message. The supplier has been informed and we are awaiting confirmation of the remedial action required. Recordings added or shared by other methods (eg added via the build content tools in Blackboard) and room recordings are currently unaffected. Please also see the Digital Education Blog for further information:

January 30, 2023 5:18PM GMT

[Investigating] This is resolved.

January 30, 2023 5:18PM GMT

[Resolved] This is resolved.

Replay timeout error message

January 4, 2023 9:59AM GMT

Replay timeout error messagePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Blackboard, RePlay and Library systems

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November 29, 2022 5:51PM GMT

[Identified] We are aware of a timeout error message when trying to access Re/Play from a Blackboard course menu link. The supplier has identified the issue is related to search based functions, and is working to resolve it as soon as possible. Recordings added or shared by other methods (eg added via the build content tools in Blackboard) are currently unaffected. We apologise for any inconvenience this has caused.

January 4, 2023 9:59AM GMT

[Resolved] resolved

December 2022

Blackboard Unit Evaluation Surveys maintenance

December 1, 2022 9:00PM GMT

Blackboard Unit Evaluation Surveys maintenance Planned Maintenance

Description

Student access to unit evaluation surveys through Blackboard will be unavailable on Thursday 1 Dec 2022 from approximately 7pm-9pm due to essential system maintenance. Students can still access their surveys through their Blue homepage evaluation.bristol.ac.uk/home during this time.

Components

Blackboard, RePlay and Library systems

Schedule

December 1, 2022 7:00PM - December 1, 2022 9:00PM GMT

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December 1, 2022 7:00PM GMT

[Update] Scheduled maintenance is starting.

December 1, 2022 9:00PM GMT

[Update] Scheduled maintenance is complete.