November 2022

Disruption to multiple services between 10.00am and 11.30am on Wednesday 16 November

November 16, 2022 11:30AM GMT

Disruption to multiple services between 10.00am and 11.30am on Wednesday 16 NovemberPlanned Maintenance

Description

An essential upgrade is taking place to systems on Wednesday 16 November. The following services will experience a short outage, no more than five minutes, during the work. BO Reporting ~ Finance Data Capture at pre-applicant events (iPad CRM) Directory of Experts Enterprise Data Dictionary External Web Profiles Find a ... HESA-Broadcaster Identity Matching Service Interface Catalogue MAB MyStudents Orca PGT First Sift Tool PermitSmarti Photo ID Upload Prospectus Editing Tool Re-Store Research Time Recording System SLS Exam Timetables Student Mobile App Study Abroad Conversion Tariff Bearing Qualifications Travel Insurance Web finance reporting The following services should not be affected but should be considered at risk: Contact Directory Degree Ceremonies Online timetables Personalised Timetables channel SLS Admissions Academic Scoring Shared Mailboxes StudentInfo TSS Tier4 Timesheets Unit and Programme Catalogues eRecruit Multiple MyBristol channels will also be impacted during this period.

Components

Administrative systems (Finance & HR), Blackboard, RePlay and Library systems, Student Information Systems (SITS), Websites and Intranets, Other services

Schedule

November 16, 2022 10:00AM - November 16, 2022 11:30AM GMT

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November 16, 2022 10:00AM GMT

[Update] Scheduled maintenance is starting.

November 16, 2022 11:30AM GMT

[Update] Scheduled maintenance is complete.

Blackboard connection issues for people on BT Internet

November 11, 2022 1:41PM GMT

Blackboard connection issues for people on BT InternetOperational

Incident Status

Operational

Components

Blackboard, RePlay and Library systems

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October 31, 2022 3:17PM GMT

[Investigating] Some people are experiencing difficulties accessing Blackboard today. We believe this is affecting people with BT Internet only. As a work around we advise people to connect to the Windows Virtual Desktop and from there connect to Blackboard. Please see the link below for guidance. uob.sharepoint.com/sites/itservices/SitePages/student-remote-desktop.aspx We advise people to contact BT about this issue. If you are not on BT but are having the same problem please contact the IT Service Desk.

November 11, 2022 10:37AM GMT

[Investigating] This has now been resolved

November 11, 2022 1:41PM GMT

[Resolved] This issue has now been resolved

September 2022

RePlay automatic recording issues

September 29, 2022 12:58PM BST

RePlay automatic recording issuesOperational

Incident Status

Operational

Components

Blackboard, RePlay and Library systems

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September 27, 2022 8:47AM BST

[Investigating] We are aware that Re/Play failed to automatically record some lectures on Monday 26th September. ITS and the Digital Education Office are investigating the cause and are putting mitigations in place for scheduled recordings today. Note: if you do not see the red light come on when you begin a session that you want recorded, please use Record Now to manually start the session. Please see this Digital Education Office post for more information: blackboard.blogs.bristol.ac.uk/2022/09/26/open-re-play-missed-recordings

September 29, 2022 12:58PM BST

[Resolved] The issue has now been resolved. Please note that due to mitigations put in place there was minimal impact to service after Monday. A fix has now been implemented and the system is working as normal.

Blackboard display issues

September 27, 2022 8:45AM BST

Blackboard display issuesOperational

Incident Status

Operational

Components

Blackboard, RePlay and Library systems

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September 16, 2022 5:54PM BST

[Investigating] There have been a small number of reports from people experiencing issues with Blackboard's display. The issue has been reported to Blackboard but in the meantime clearing your browser cache should fix this for you, if you are experiencing this problem. If it does not, please raise a ticket for the Service Desk bristol.ac.uk/it-services/contacts

September 16, 2022 10:24PM BST

[Investigating] Blackboard continue to investigate. We aware that clearing the cache is no longer fixing the issue for individuals.

September 20, 2022 6:52PM BST

[Investigating] Blackboard is currently set to its default appearance, rather than the UoB customisations. This is as a workaround whilst Blackboard resolves the issue. If your display is not showing the default Blackboard display (it may appear hard to read) please clear your browser cache.

September 27, 2022 8:45AM BST

[Resolved] This has now been resolved

August 2022

Some temporary loss of access to Blackboard – Monday 15 August 9-11pm

August 19, 2022 6:11PM BST

Some temporary loss of access to Blackboard – Monday 15 August 9-11pmOperational

Incident Status

Operational

Components

Blackboard, RePlay and Library systems, Student Information Systems (SITS)

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August 16, 2022 10:29AM BST

[Identified] Some students may have lost access to Blackboard between 9 pm and 11 pm on Monday evening, due to central student records incorrectly showing these students as having left the University. At 11 pm, IT Services re-enabled the student enrolments manually and have temporarily disabled updating Blackboard from central student records while the root cause of the issue is being investigated. We apologise to any students who may have been affected.

August 19, 2022 6:11PM BST

[Resolved] This issue has been resolved. We apologise for the loss of access on Monday evening.

July 2022

Online Registration and QREG unavailable and other services 'at risk' during essential maintenance on 19 July from 9am until 20 July at 9:45am

July 20, 2022 9:45AM BST

Online Registration and QREG unavailable and other services 'at risk' during essential maintenance on 19 July from 9am until 20 July at 9:45amPlanned Maintenance

Description

Online Registration and QREG will be unavailable from 9am on Tuesday 19 July until 9:45am Wednesday 20 July during essential maintenance work to improve the performance and resilience of our services. While we do not anticipate interruption to the services listed below, the following services should be considered 'at risk' while the work takes place Library Services Platform Ucard MyBristol Portal Shared Mailboxes Photo ID Upload Gmail mail name change app Identity Manager (Microsoft) - MIM BO Reporting ~ Students, Datahub DATA_INT Legend Identity Matching Service PIMS Active Directory Domain Services Miscellaneous Groups Management REXCO We apologise for any inconvenience caused. If you have any concerns regarding this work please contact the IT Services Desk, bristol.ac.uk/it-services/contacts (Ref: C2206-236)

Components

Administrative systems (Finance & HR), Blackboard, RePlay and Library systems, Student Information Systems (SITS)

Schedule

July 19, 2022 9:00AM - July 20, 2022 9:45AM BST

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July 19, 2022 9:00AM BST

[Update] Scheduled maintenance is starting.

July 20, 2022 9:45AM BST

[Update] Scheduled maintenance is complete.

June 2022

QReg and Online Registration unavailable and other services impacted during essential maintenance 4 pm 15 June until 12 pm 15 June

June 16, 2022 12:00PM BST

QReg and Online Registration unavailable and other services impacted during essential maintenance 4 pm 15 June until 12 pm 15 JunePlanned Maintenance

Description

Online Registration and QREG will continue to be unavailable from 4pm on Tuesday 14 June until 12pm tomorrow, 16 June. This is a result of essential maintenance work to improve the performance and resilience of our services. Ucard will remain operational but will be unable to create new undergraduate cards for new staff and students. While we are not aware of interruption to the services listed below, the following services should be considered 'at risk' while the work takes place: Library Services Platform MyBristol Portal Shared Mailboxes Photo ID Upload Gmail mail name change app Identity Manager (Microsoft) - MIM BO Reporting ~ Students, Datahub DATA_INT Legend Identity Matching Service PIMS Active Directory Domain Services Miscellaneous Groups Management REXCO We apologise for any inconvenience caused. If you have any concerns regarding this work please contact the IT Services Desk, bristol.ac.uk/it-services/contacts (Ref: C2205-052)

Components

Administrative systems (Finance & HR), Blackboard, RePlay and Library systems, Student Information Systems (SITS)

Schedule

June 15, 2022 4:00PM - June 16, 2022 12:00PM BST

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June 15, 2022 4:12PM BST

[Update] Scheduled maintenance is starting.

June 16, 2022 12:00PM BST

[Update] Scheduled maintenance is complete.

Online Registration unavailable and other services 'at risk' during essential maintenance on 14 June from 10am to 6pm

June 14, 2022 6:00PM BST

Online Registration unavailable and other services 'at risk' during essential maintenance on 14 June from 10am to 6pmPlanned Maintenance

Description

Online Registration will be unavailable from 10 am to 6 pm on Tuesday 14 June during essential maintenance work to improve the performance and resilience of our services. While we do not anticipate interruption to the services listed below, the following services should be considered 'at risk' while the work takes place between 10 am to 6 pm: Library Services Platform Ucard MyBristol Portal Shared Mailboxes Photo ID Upload Gmail mail name change app Identity Manager (Microsoft) - MIM BO Reporting ~ Students, Datahub DATA_INT Legend Identity Matching Service PIMS Active Directory Domain Services QREG Miscellaneous Groups Management REXCO We apologise for any inconvenience caused. If you have any concerns regarding this work please contact the IT Services Desk, bristol.ac.uk/it-services/contacts (Ref: C2205-052)

Components

Blackboard, RePlay and Library systems, Student Information Systems (SITS)

Schedule

June 14, 2022 10:00AM - June 14, 2022 6:00PM BST

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June 14, 2022 10:00AM BST

[Update] Scheduled maintenance is starting.

June 14, 2022 6:00PM BST

[Update] Scheduled maintenance is complete.

April 2022

Xerte upgrade Monday 11th April

April 11, 2022 9:00AM BST

Xerte upgrade Monday 11th AprilPlanned Maintenance

Description

IT services will be upgrading the PHP version on our Xerte server between 8am and 9am, Monday 11th April. This update will ensure the ongoing reliability and security of the service. During this time Xerte and some learning resources hosted on the service will be unavailable. This work will not make changes to Xerte itself. blackboard.blogs.bristol.ac.uk/2022/03/29/xerte-server-upgrade-monday-11th-april For more information please see the Digital Education Office blog. blackboard.blogs.bristol.ac.uk/2022/03/10/xerte-upgrade-thursday-10th-march (Ref: C2204-049)

Components

Blackboard, RePlay and Library systems

Schedule

April 11, 2022 8:00AM - April 11, 2022 9:00AM BST

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April 11, 2022 8:00AM BST

[Update] Scheduled maintenance is starting.

April 11, 2022 9:00AM BST

[Update] Scheduled maintenance is complete.

March 2022

Xerte Upgrade Thursday 10th March

March 10, 2022 9:00PM GMT

Xerte Upgrade Thursday 10th MarchPlanned Maintenance

Description

IT Services will be upgrading Xerte to version 3.10.5 between 7pm and 9pm on Thursday 10th March. During this time Xerte and some learning resources hosted on the service will be unavailable. For more information please see the Digital Education Office blog. blackboard.blogs.bristol.ac.uk/2022/03/10/xerte-upgrade-thursday-10th-march (ref: C2203-139)

Components

Blackboard, RePlay and Library systems

Schedule

March 10, 2022 7:00PM - March 10, 2022 9:00PM GMT

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March 10, 2022 7:00PM GMT

[Update] Scheduled maintenance is starting.

March 10, 2022 9:00PM GMT

[Update] Scheduled maintenance is complete.

February 2022

Issue with access to RePlay from Blackboard Menu

February 15, 2022 8:37AM GMT

Issue with access to RePlay from Blackboard MenuPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Blackboard, RePlay and Library systems

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February 7, 2022 1:26PM GMT

[Investigating] The Digital Education Office are currently investigating an issue with Re/Play where access to catalogues is no longer working using the left hand menu in Blackboard. They are liaising with the supplier. For more information please see the DEO blog: blackboard.blogs.bristol.ac.uk

February 8, 2022 11:59AM GMT

[Monitoring] As of 11.00am on 08 February, we believe that access has now been restored, and students should be able to view recordings as normal via the Re/Play menu link in Blackboard courses. We are now in the process of thoroughly testing this fix, so please let us know if students are still experiencing issues viewing recordings via the Re/Play course link.

February 9, 2022 8:42AM GMT

[Monitoring] This post is a further update to the issue first identified on 07 February, where the Re/Play link in the Blackboard left-hand menu was displaying an error message, and students could not access materials. As reported, all students should now be able to access Re/Play materials shared via left-hand menu links in Blackboard. Automated recordings of teaching have not been affected by the technical bug and will still be available after 48 hours or when published by the academic staff member. However, we are still applying fixes to some pre-existing problems with Re/Play which might affect the ability of some students to view some videos in Blackboard. We have Blackboard and Sonic Foundry engineers working to resolve these issues and plan to apply another fix today. If your students are being affected and you urgently need them to be able to access a recording, please email digital-education@bristol.ac.uk so that we can assist.

February 10, 2022 9:08AM GMT

[Monitoring] There was an technical issue with Re/Play from midday on Monday 7th February which resulted in students losing access to Re/Play materials accessed via the left-hand menu in Blackboard. This was resolved on Tuesday morning and has been working without incident since that time. In addition the following features of Re/Play are currently working normally and being used intensively: - lecture capture and automated recordings of teaching - creation and upload of new materials - streaming of live lectures - student access to video content through channels, the Re/Play course menu item and via URL links to content. More information on this can be found on the Digital Education Office Blog: blackboard.blogs.bristol.ac.uk/2022/02/10/re-play-service-status-update-february-2022

February 11, 2022 9:53AM GMT

[Monitoring] We still have an outstanding issue from Monday affecting access to some RePlay material. This affects materials added via the “Build Content” menu option. Materials uploaded to Blackboard using “Build Content” are not accessible. Other ways to share materials from Re/Play are working. The ‘Build Content’ is one of the less used methods. Work is currently underway to resolve this problem. There is a workaround that staff can apply. DEO has posted instructions on how to make materials available to students who need them urgently. This can be found at blackboard.blogs.bristol.ac.uk/2022/02/10/how-to-share-a-direct-link-to-a-video-in-re-play.

February 11, 2022 1:15PM GMT

[Monitoring] Work has been completed to resolve the outstanding issue of access to RePlay material added to Blackboard via the ‘Build Content’ method. This means that all RePlay material impacted by the incident on Monday 7 February is now accessible to students. For details see blackboard.blogs.bristol.ac.uk/2022/02/10/re-play-service-status-update-february-2022 We apologise for the inconvenience this has caused. If you identify any issues please contact the IT Service Desk, bristol.ac.uk/it-services/contacts or the Digital Education Office, digital-education@bristol.ac.uk.

February 15, 2022 8:37AM GMT

[Resolved] The issue with RePlay has now been resolved.

Emails not being sent from Blackboard

February 4, 2022 12:49PM GMT

Emails not being sent from BlackboardDegraded Performance

Incident Status

Degraded Performance

Components

Blackboard, RePlay and Library systems

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February 4, 2022 11:08AM GMT

[Investigating] We have received reports of emails not being sent from Blackboard, including emails of announcements, via the ‘Send email’ course tool and the Grade Centre. This has been reported to Blackboard who are investigating as a matter of urgency. Announcements sent using the Qwickly course tool appear to be unaffected. This is accessed on your Blackboard home page via Tools – Qwickly Course Tools – Post Announcement. For more information please see the Digital Education blog: blackboard.blogs.bristol.ac.uk

February 4, 2022 12:49PM GMT

[Resolved] This issue has now been resolved. Emails are now being sent from Blackboard again.

January 2022

Issues with playback in Re/Play

January 25, 2022 2:34PM GMT

Issues with playback in Re/PlayPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Blackboard, RePlay and Library systems

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January 25, 2022 1:11PM GMT

[Investigating] The Digital Education Office are are currently investigating an issue with users not being able play back some recordings in Re/Play and are working on a resolution with the supplier. For more information please see the DEO blog: blackboard.blogs.bristol.ac.uk/2022/01/25/open-issues-with-playback-in-re-play-2

January 25, 2022 2:34PM GMT

[Resolved] This issue is now resolved and recordings can now be played.

Re/Play playback issue

January 12, 2022 3:12PM GMT

Re/Play playback issuePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Blackboard, RePlay and Library systems

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January 12, 2022 2:38PM GMT

[Investigating] We are currently investigating an issue with users not being able play back recordings in Re/Play. We are currently working on a resolution with the supplier. Please accept our sincere apologies for any inconvenience that this may be causing. Updates will be posted on this blog. If you have any further questions, please email digital-education@bristol.ac.uk.

January 12, 2022 3:12PM GMT

[Resolved] This is now resolved

December 2021

Re/Play playback issues

December 3, 2021 3:26PM GMT

Re/Play playback issuesService Disruption

Incident Status

Service Disruption

Components

Blackboard, RePlay and Library systems

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December 3, 2021 12:17PM GMT

[Investigating] Some users may currently be experiencing an issue connecting to the Re/Play service, which is affecting playback of videos in Blackboard. We are working with the supplier to investigate and resolve this problem.

December 3, 2021 3:26PM GMT

[Resolved] The issue with Re/Play has now been resolved.

November 2021

Re/Play playback issues

November 4, 2021 5:40PM GMT

Re/Play playback issuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Blackboard, RePlay and Library systems

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November 4, 2021 4:17PM GMT

[Investigating] There are issues with playback of Re/Play videos which is affecting some people. This is being investigated.

November 4, 2021 5:40PM GMT

[Resolved] This is now resolved.

September 2021

Re/Play maintenance - Saturday September 18th

September 18, 2021 4:00AM BST

Re/Play maintenance - Saturday September 18thPlanned Maintenance

Description

On 18 September, Re/Play will be moving to a new data centre to provide an increase in service reliability and to support our live streaming provision; this work will take place between 12am and 4am. We expect a brief outage during this period, however, the four hour period should be considered an ‘at risk’ period.

Components

Blackboard, RePlay and Library systems

Schedule

September 18, 2021 12:00AM - September 18, 2021 4:00AM BST

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September 18, 2021 12:00AM BST

[Update] Scheduled maintenance is starting.

September 18, 2021 4:00AM BST

[Update] Scheduled maintenance is complete.

August 2021

Blackboard Collaborate unavailable

August 12, 2021 4:13PM BST

Blackboard Collaborate unavailableService Disruption

Incident Status

Service Disruption

Components

Blackboard, RePlay and Library systems

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August 12, 2021 9:40AM BST

[Investigating] We are aware of an issue with Blackboard Collaborate this morning and are currently investigating.

August 12, 2021 4:13PM BST

[Resolved] Blackboard has informed us that the issue affecting Collaborate has now been fixed. We will continue to monitor the service.

Blackboard maintenance - Friday 30th July - Tuesday 3rd August

August 3, 2021 9:00AM BST

Blackboard maintenance - Friday 30th July - Tuesday 3rd AugustPlanned Maintenance

Description

Due to essential maintenance Blackboard will be inaccessible to all users from 9pm Friday 30th July to Tuesday 3rd August 9am.  During this period, the service will be upgraded and migrated to new cloud platform.  Apologies for any inconvenience Further information here : blackboard.blogs.bristol.ac.uk/category/blackboard-upgrade Ref C2106-387

Components

Blackboard, RePlay and Library systems

Schedule

July 30, 2021 9:00PM - August 3, 2021 9:00AM BST

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July 30, 2021 9:00PM BST

[Update] Scheduled maintenance is starting.

August 3, 2021 9:00AM BST

[Update] Scheduled maintenance is complete.

June 2021

Issues accessing Turnitin

June 8, 2021 3:00PM BST

Issues accessing TurnitinService Disruption

Incident Status

Service Disruption

Components

Blackboard, RePlay and Library systems

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June 8, 2021 11:11AM BST

[Investigating] We are currently experiencing issues with Turnitin. We are currently investigating this issue and will send out an update after our investigations. Sorry for any inconvenience

June 8, 2021 3:00PM BST

[Resolved] This has been resolved