March 2025

Essential network maintenance: 21-24 March

March 24, 2025 7:00AM GMT

Essential network maintenance: 21-24 MarchPlanned Maintenance

Description

On Friday 21 March from 5:00pm until Monday 24 March 7:00am, IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change may cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact the IT Service Desk if you have any questions or concerns regarding this work. C2502-019

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

March 21, 2025 5:00PM - March 24, 2025 7:00AM GMT

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March 21, 2025 5:00PM GMT

[Update] Scheduled maintenance is starting.

March 24, 2025 7:00AM GMT

[Update] Scheduled maintenance is complete.

Essential network maintenance: Wednesday 19 March

March 19, 2025 7:00PM GMT

Essential network maintenance: Wednesday 19 MarchPlanned Maintenance

Description

On Wednesday 19 March from 5:00pm until 7:00pm, IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change may cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact the IT Service Desk if you have any questions or concerns regarding this work. C2502-019 / C2503-144

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

March 19, 2025 5:00PM - March 19, 2025 7:00PM GMT

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March 19, 2025 5:00PM GMT

[Update] Scheduled maintenance is starting.

March 19, 2025 7:00PM GMT

[Update] Scheduled maintenance is complete.

Issue with Print Release

March 17, 2025 1:28PM GMT

Issue with Print ReleaseService Disruption

Incident Status

Service Disruption

Components

Printing (staff and students)

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March 17, 2025 9:02AM GMT

[Investigating] There are currently issues affecting Print Release Colour and Black & White. IT Services are currently investigating.

March 17, 2025 1:28PM GMT

[Resolved] This issue is now resolved

August 2024

Essential network maintenance: Brief interruptions to services between 5pm and 8pm on 19 August 2024

August 19, 2024 8:00PM BST

Essential network maintenance: Brief interruptions to services between 5pm and 8pm on 19 August 2024Planned Maintenance

Description

On Monday, August 19, between 5 pm and 8 pm, essential network maintenance will take place to conduct a failover test following the recent reconfiguration of our core network. While every effort has been made to ensure there is minimal impact to services, we anticipate that during this change there will be two small interruptions to the network traffic (affecting both wired and wireless) when we remove and reconnect, and services may experience a very brief interruption. These interruptions will happen around 5.30 pm and 7.15 pm. These interruptions to the network will impact access to services hosted on campus and access from campus to online services, including some telephony. We are engaging with key service owners to help mitigate any impact. The network should recover without manual intervention, but IT staff will be on standby during the work to monitor key services and act if required. As always, with changes like this, the network will be classed as ‘at-risk’ for the duration of the work. If you have any concerns or questions regarding this work, please contact the IT Services Desk, bristol.ac.uk/it-services/contacts (Ref: C2407-389)

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Departmental Filestore, Microsoft Office 365 (Outlook, OneDrive), Printing (staff and students), Remote desktop (staff, student, other), Telephony, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

August 19, 2024 5:00PM - August 19, 2024 8:00PM BST

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August 19, 2024 5:00PM BST

[Update] Scheduled maintenance is starting.

August 19, 2024 8:00PM BST

[Update] Scheduled maintenance is complete.

July 2024

Essential network maintenance on Monday 15 July at 6 pm

July 15, 2024 6:30PM BST

Essential network maintenance on Monday 15 July at 6 pmPlanned Maintenance

Description

Essential network maintenance is needed to resolve a known issue. During the work, there will be a brief interruption at 6 pm to the following services. - VoIP and Openscape phones - MyERP - Print Release - Degree Ceremonies - Online timetables - SyllabusPlus Enterprise Timetabling - Datahub - ZD-PHYS calgary cluster compute services - ZD-MATH Cream Cluster - ZD-PHYS DICE cluster - H&L-SmartZoom - ZC-RX-Works - REXCO There will also be a brief interruption to the network at this time for QTIC, Langford, LoraWAN, Engine Shed and BCSG. Every effort will be made to minimise the impact on services, and IT staff will be on standby to ensure services recover as quickly as possible. If you have any concerns or questions regarding this work, please contact the IT Services Desk, bristol.ac.uk/it-services/contacts (Ref: C2407-102)

Components

myERP - Finance & HR system, Printing (staff and students), Telephony, Wired network, Wireless network, Other services

Schedule

July 15, 2024 6:00PM - July 15, 2024 6:30PM BST

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July 15, 2024 6:00PM BST

[Update] Scheduled maintenance is starting.

July 15, 2024 6:30PM BST

[Update] Scheduled maintenance is complete.

May 2024

Wireless and wired network outages - Essential network maintenance will take place on Thursday 2 May between 5.30 pm and 9.00 pm

May 2, 2024 9:00PM BST

Wireless and wired network outages - Essential network maintenance will take place on Thursday 2 May between 5.30 pm and 9.00 pmPlanned Maintenance

Description

Essential network maintenance will take place on Thursday, 2 May, from 5.30 pm to 9.00 pm. During this period, there will be a break to the network on two occasions, each lasting 30 minutes. During these two periods, staff and students on campus will be unable to connect to services, and those off campus will be unable to access services hosted on-site. This will also impact services hosted on site that require internet access to function. We apologise for the inconvenience this may cause. If you have questions or concerns regarding this work please contact the IT Services Desk, bristol.ac.uk/it-services/contacts. (Ref C2405-011)

Components

Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, Printing (staff and students), Student Information Systems (SITS), Wired network, Wireless network

Schedule

May 2, 2024 5:30PM - May 2, 2024 9:00PM BST

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May 2, 2024 5:30PM BST

[Update] Scheduled maintenance is starting.

May 2, 2024 9:00PM BST

[Update] Scheduled maintenance is complete.

April 2024

Essential maintenance on our Database Systems on 30th April (C2404-193)

April 30, 2024 8:30AM BST

Essential maintenance on our Database Systems on 30th April (C2404-193)Planned Maintenance

Description

There is essential maintenance scheduled on one of our Database Systems for Tuesday 30th April 07:30 to 08:30. The following applications / services will be unavailable at this time. Data Warehouse Business Objects Umbrella Service BO Reporting ~ Accommodation BO Reporting ~ Admissions BO Reporting ~ Alumni BO Reporting ~ Careers BO Reporting ~ Finance BO Reporting ~ HR BO Reporting ~ ITS BO Reporting ~ Planning BO Reporting ~ Students BO Reporting ~ Training IT Services apologises for any inconvenience this may cause. C2404-193

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

April 30, 2024 7:30AM - April 30, 2024 8:30AM BST

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April 30, 2024 7:30AM BST

[Update] Scheduled maintenance is starting.

April 30, 2024 8:30AM BST

[Update] Scheduled maintenance is complete.

Emergency network maintenance

April 29, 2024 8:00PM BST

Emergency network maintenance Planned Maintenance

Description

Emergency network maintenance is scheduled between 5:00 pm and 8:00 pm today, Monday 29th April. We anticipate a brief interruption to a few services listed below starting from 5:30 pm. Please note that the network will be at risk until the maintenance is completed. Impacted Services: QTIC, Lorawan, Langford Vets, BCSG, TNP and BDFI (ref C2404-307)

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

April 29, 2024 5:00PM - April 29, 2024 8:00PM BST

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April 29, 2024 5:00PM BST

[Update] Scheduled maintenance is starting.

April 29, 2024 8:00PM BST

[Update] Scheduled maintenance is complete.

March 2024

Print Release Issue (Students)

March 28, 2024 10:09AM GMT

Print Release Issue (Students)Partial Service Disruption

Incident Status

Partial Service Disruption

Components

Printing (staff and students)

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March 27, 2024 10:53AM GMT

[Investigating] There is currently an issue with Print Release printers whereby students balance is showing as zero when trying to print despite the fact that their Uniflow accounts show them in credit. This is resulting in them not being able to print. IT Services are currently investigating in conjunction with Canon.

March 28, 2024 10:09AM GMT

[Resolved] This issue has now been resolved.

August 2023

Print By Email service not working

August 8, 2023 10:04AM BST

Print By Email service not workingPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Printing (staff and students)

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August 3, 2023 4:26PM BST

[Identified] We are aware of a problem with the Print By Email service, and a call has been logged with Canon. In the meantime you will need to use another method of printing: uob.sharepoint.com/sites/itservices/SitePages/printing.aspx We apologise for the inconvenience

August 8, 2023 10:04AM BST

[Resolved] This issue has been resolved.

April 2023

Printing (Print Release) will be unavailable on Tuesday 25 April

April 25, 2023 4:00PM BST

Printing (Print Release) will be unavailable on Tuesday 25 AprilPlanned Maintenance

Description

An upgrade to the managed print service, Print Release (devices that require you to login with your Ucard), will take on Tuesday the 25 April We have been advised by the supplier, Canon, that during the upgrade between 8.00 am and 4.00 pm the ability to send items to print will be unavailable. During this time, it will not be possible to send or print documents or use the Scan to Email function using the Print Release service. The upgrade is required to address issues with the Email to Print function following changes to security standards introduced by Microsoft. Please note that this work will not affect stand-alone printers or the work of Print Services, who may be able to assist with high-priority urgent printing requirements. If you have any concerns about this work, please contact the IT Service Desk, bristol.ac.uk/it-services/contacts (Ref: C2303-101)

Components

Printing (staff and students)

Schedule

April 25, 2023 8:00AM - April 25, 2023 4:00PM BST

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April 25, 2023 8:00AM BST

[Update] Scheduled maintenance is starting.

April 25, 2023 4:00PM BST

[Update] Scheduled maintenance is complete.

March 2023

Printing issues

March 14, 2023 12:19PM GMT

Printing issuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Printing (staff and students)

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March 14, 2023 10:15AM GMT

[Investigating] There are printing issues this morning and some print jobs are not being sent to the printers. We are working now to resolve this.

March 14, 2023 12:19PM GMT

[Resolved] Printing has now been restored

Essential network maintenance - Thursday 2 March

March 2, 2023 7:00PM GMT

Essential network maintenance - Thursday 2 MarchPlanned Maintenance

Description

On Thursday 2 March, between the hours of 5:00pm and 7:00pm, IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change will cause brief interruptions to some services on the University network. Services should be considered ‘at-risk’ during this period. Please contact the IT Service Desk, service-desk@bristol.ac.uk, if you have any questions or concerns regarding this work. (C2301-097)

Components

Administrative systems (Finance & HR), Blackboard, RePlay and Library systems, myERP - Finance & HR system, Printing (staff and students), Student Information Systems (SITS), Telephony, Wired network, Wireless network, Other services

Schedule

March 2, 2023 5:00PM - March 2, 2023 7:00PM GMT

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March 2, 2023 5:00PM GMT

[Update] Scheduled maintenance is starting.

March 2, 2023 7:00PM GMT

[Update] Scheduled maintenance is complete.

January 2023

Current issues with services including University website, MyBristol portal and RXWorks

January 31, 2023 4:48PM GMT

Current issues with services including University website, MyBristol portal and RXWorksDegraded Performance

Incident Status

Degraded Performance

Components

Printing (staff and students), Websites and Intranets, Other services

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January 30, 2023 2:36PM GMT

[Investigating] Following emergency network maintenance at 1pm today, we have identified problems with RXWorks and Print Release. We are investigating solutions.

January 30, 2023 3:14PM GMT

[Identified] We are looking to bring forward the proposed Network change which will hopefully resolve issues. That is planned for 3.30 pm this afternoon.

January 30, 2023 4:33PM GMT

[Investigating] The emergency network maintenance at 3.30pm has impacted a number of services, including: - Slow response times for the University website - MyBristol portal is unavailable. - Access to MySQL databases We are working to return services.

January 30, 2023 5:58PM GMT

[Investigating] For students trying to access the MyBristol portal please note you can access other services directly. To access the following services: Blackboard go to ole.bris.ac.uk Microsoft 365 - Outlook, teams etc portal.office.com  Timetable information via mytimetable.bristol.ac.uk Library services: bristol.ac.uk/library/find  Purchase Print Credit directly via Online Payments, see info here: uob.sharepoint.com/sites/itservices/SitePages/print-credit-for-taught-students.aspx#online-payments  Student Info at bris.ac.uk/studentinfo

January 30, 2023 6:09PM GMT

[Monitoring] MyBristol is now back and the University website is working normally. Most services look as if they are returning to normal. We will continue work to recover services.

January 30, 2023 7:05PM GMT

[Monitoring] Most services now appear to be back and working normally. We will be monitoring the situation. If you have issues with services, please report them to the IT Service Desk, bristol.ac.uk/it-services/contacts,

January 31, 2023 4:48PM GMT

[Resolved] This incident is now resolved.

December 2022

Problems with print release - under investigation

December 1, 2022 11:41AM GMT

Problems with print release - under investigationDegraded Performance

Incident Status

Degraded Performance

Components

Printing (staff and students)

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November 24, 2022 11:24AM GMT

[Investigating] We are aware that some users are experiencing intermittent issues with print release, following recent system maintenance. This is currently under investigation, and we are working to resolve the problem as soon as possible. If you are a student and have been overcharged for printing, please contact the service desk bris.ac.uk/it-services

November 25, 2022 12:03PM GMT

[Identified] This issue is still under investigation, and has been declared a major incident (reference 121052)

November 25, 2022 12:18PM GMT

[Identified] Regarding printing stopping half way through, and documents printing intermittently, we think we have a workaround for this, which is to stay logged into the printer until the job has completed. We are currently testing this. However please ensure that you log out of the printer before you walk away from it.

November 25, 2022 2:33PM GMT

[Identified] We are still liaising with our supplier, Canon, about these issues

November 30, 2022 9:46AM GMT

[Monitoring] Following discussions, it has been decided that this incident is no longer classified as an MI. The impact on customers is low. The incident itself will continue to be addressed and plans are being discussed to make changes to the configuration on Uniflow, that lead to the issue of printing stopping before completing.

December 1, 2022 11:41AM GMT

[Resolved] This is now resolved. If you continue to experience issues please restart the printer. If there are further issues following a restart please contact the Service Desk.

November 2022

Printing (Print Release) will be unavailable on Monday 14 November

November 17, 2022 5:00PM GMT

Printing (Print Release) will be unavailable on Monday 14 NovemberPlanned Maintenance

Description

An upgrade to the managed print service, Print Release (devices that require you to login with your Ucard), will take place from Monday 14 November to Thursday 17 November. We have been advised by the supplier, Canon, that during Monday 14 November between 8am and 6pm the ability to send items to print will be unavailable. During this time it will not be possible to send or print documents and use the Scan to Email function using the Print Release service. Please note that while every effort will be made to ensure the Print Release service keeps working normally on the remaining days there is the possibility for brief interruptions to the Print Release service on Tuesday 15 November, Wednesday 16 November and Thursday 17 November, which may require you to send the item to print again (payment for students is only taken when an item is printed). The upgrade is required to allow the Email to Print function to work following changes to security standards introduced by Microsoft as well as addressing a number of ongoing functionality issues. Please note that this work will not affect stand-alone printers or the work of Print Services, who may be able to assist with high priority, urgent printing requirements. If you have any concerns about this work, please contact the IT Service Desk, bristol.ac.uk/it-services/contacts (Ref: C2206-198)

Components

Printing (staff and students)

Schedule

November 14, 2022 8:00AM - November 17, 2022 5:00PM GMT

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November 14, 2022 8:00AM GMT

[Update] Scheduled maintenance is starting.

November 17, 2022 5:00PM GMT

[Update] Scheduled maintenance is complete.

October 2022

Printers within FITS SE (Science and Engineering) unavailable on Thursday 20th of October.

October 20, 2022 5:00PM BST

Printers within FITS SE (Science and Engineering) unavailable on Thursday 20th of October.Planned Maintenance

Description

As part of essential improvements to performance and resilience, the following service will be impacted on Thursday 20th of October between 9am and 5pm. Users should be advised to use Print Release as this will be unaffected. Printers within FITS SE (Science and Engineering). During this period you will be unable to: Use printers within FITS SE (Science and Engineering). We apologise for any inconvenience caused. If you have any concerns regarding this work please contact the IT Services Desk, bristol.ac.uk/it-services/contacts

Components

Printing (staff and students)

Schedule

October 20, 2022 9:00AM - October 20, 2022 5:00PM BST

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October 20, 2022 9:00AM BST

[Update] Scheduled maintenance is starting.

October 20, 2022 5:00PM BST

[Update] Scheduled maintenance is complete.

Printers within Arts, Social Sciences and Law, and Professional Services unavailable on Wednesday 19th of October

October 19, 2022 5:00PM BST

Printers within Arts, Social Sciences and Law, and Professional Services unavailable on Wednesday 19th of OctoberPlanned Maintenance

Description

As part of essential improvements to the performance and resilience, the following service will be impacted on Wednesday 19th of October between 9am and 5pm. During this period you will be unable to use printers within Arts, Social Sciences and Law, and Professional Services Users should be advised to use Print Release as this will be unaffected. We apologise for any inconvenience caused. If you have any concerns regarding this work please contact the IT Service Desk, bristol.ac.uk/it-services/contacts

Components

Printing (staff and students)

Schedule

October 19, 2022 9:00AM - October 19, 2022 5:00PM BST

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October 19, 2022 9:00AM BST

[Update] Scheduled maintenance is starting.

October 19, 2022 5:00PM BST

[Update] Scheduled maintenance is complete.

September 2022

Planned Update to the email to print service (mobile print) to be carried out on Wednesday the 21st of September

September 21, 2022 6:04PM BST

Planned Update to the email to print service (mobile print) to be carried out on Wednesday the 21st of SeptemberPlanned Maintenance

Description

There has been an extension to this maintenance and it will now take place on Wednesday the 21st of September, between 10.30 AM and 5.00 pm. Work will be taking place to update the email-to-print service. During this time, you may encounter a delay between submitting jobs via email and them appearing at a printer, Please note that any documents submitted during this time will not be lost and available to print once work is completed. We apologise for any inconvenience this may cause.

Components

Printing (staff and students)

Schedule

September 21, 2022 10:30AM - September 21, 2022 5:00PM BST

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September 21, 2022 2:10PM BST

[Update] This maintenance has started.

September 21, 2022 6:04PM BST

[Update] Maintenance completed

Planned Update to the email to print service: Wednesday the 21st of September

September 21, 2022 12:30PM BST

Planned Update to the email to print service: Wednesday the 21st of SeptemberPlanned Maintenance

Description

On Wednesday the 21st of September, between 10.30 AM and 12.30 PM, work will be taking place to update the email-to-print service. During this time, you may encounter a delay between submitting jobs via email and them appearing at a printer. Please note that any documents submitted during this time will not be lost and will be available to print once work is completed. We apologise for any inconvenience this may cause. (Ref: C2209-134)

Components

Printing (staff and students)

Schedule

September 21, 2022 10:30AM - September 21, 2022 12:30PM BST

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September 21, 2022 10:30AM BST

[Update] Scheduled maintenance is starting.

September 21, 2022 12:30PM BST

[Update] Scheduled maintenance is complete.