March 2025

Essential network maintenance: 21-24 March

March 24, 2025 7:00AM GMT

Essential network maintenance: 21-24 MarchPlanned Maintenance

Description

On Friday 21 March from 5:00pm until Monday 24 March 7:00am, IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change may cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact the IT Service Desk if you have any questions or concerns regarding this work. C2502-019

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

March 21, 2025 5:00PM - March 24, 2025 7:00AM GMT

---

March 21, 2025 5:00PM GMT

[Update] Scheduled maintenance is starting.

March 24, 2025 7:00AM GMT

[Update] Scheduled maintenance is complete.

Essential network maintenance: Wednesday 19 March

March 19, 2025 7:00PM GMT

Essential network maintenance: Wednesday 19 MarchPlanned Maintenance

Description

On Wednesday 19 March from 5:00pm until 7:00pm, IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change may cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact the IT Service Desk if you have any questions or concerns regarding this work. C2502-019 / C2503-144

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

March 19, 2025 5:00PM - March 19, 2025 7:00PM GMT

---

March 19, 2025 5:00PM GMT

[Update] Scheduled maintenance is starting.

March 19, 2025 7:00PM GMT

[Update] Scheduled maintenance is complete.

Issue with Microsoft Bookings

March 17, 2025 1:28PM GMT

Issue with Microsoft BookingsDegraded Performance

Incident Status

Degraded Performance

Components

Microsoft Office 365 (Outlook, OneDrive)

---

February 26, 2025 10:26AM GMT

[Investigating] Microsoft have identified a service degradation issue with the MS Bookings service meaning some users may be unable to book appointments in Microsoft Bookings. More updates to follow as MS provide them.

March 17, 2025 1:28PM GMT

[Resolved] This issue is now considered to be resolved.

December 2024

Issues with M365 for the web (OWA)

December 10, 2024 3:04PM GMT

Issues with M365 for the web (OWA)Partial Service Disruption

Incident Status

Partial Service Disruption

Components

Microsoft Office 365 (Outlook, OneDrive)

---

December 10, 2024 11:37AM GMT

[Investigating] Microsoft have reported that some users may currently be unable to access apps in Microsoft 365 for the web. Impacted users will see the following message when viewing or accessing their Microsoft 365 apps using a web browser: "We're experiencing a service outage. All of your open files have been saved. It may be some time before the outage is resolved." Microsoft 365 desktop applications appear to be unimpacted, so where a desktop version exists, the workaround would be to make use of that instead whilst the incident is ongoing. MS continue to investigate the issue - further updates to follow.

December 10, 2024 3:04PM GMT

[Resolved] Microsoft have confirmed that this issue is now resolved.

November 2024

Microsoft Issues

November 28, 2024 12:25PM GMT

Microsoft IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Microsoft Office 365 (Outlook, OneDrive)

---

November 25, 2024 10:13AM GMT

[Investigating] Microsoft have reported some issues affecting Outlook and other MS services this morning on their service health pages. Affected services: Exchange Online, Microsoft 365 suite, Microsoft Teams MS are currently investigating the root cause. Further updates to follow as we receive them from MS.

November 25, 2024 11:42AM GMT

[Investigating] Microsoft have provided additional detail on the user impact of the ongoing incident. Namely, this will impact Microsoft Teams, SharePoint Online, Outlook web app, Outlook desktop client and Microsoft Bookings (this service is built on Exchange and there are reports that this is impacted too). Next update from MS expected at 12:00 GMT.

November 25, 2024 1:28PM GMT

[Investigating] The following update has been provided by MS at 12:00 GMT "Root cause identified, and rollback of change has commenced" The service disruption is known to be affecting the following services: Microsoft Teams SharePoint Online (search) Outlook Web App Outlook desktop client Microsoft Bookings Microsoft Fabric Microsoft Defender for Office 365 Universal Print Next update to be provided at 14:00 GMT

November 25, 2024 3:44PM GMT

[Investigating] Update provided by Microsoft at 14:30 GMT "We’re monitoring the progress of the fix, which has been deployed to approximately 60% of the affected environments"

November 26, 2024 1:38PM GMT

[Monitoring] Further update provided by Microsoft today (26/11) "The impacted services are now operating at expected levels, and the incident should no longer be presenting any user impact for most users. Microsoft have moved into a period of extended reporting to ensure the previously impacted services remain stable. As soon as this period is over the incident will be considered resolved"

November 28, 2024 12:25PM GMT

[Resolved] Final update from Microsoft as follows: After a period of extended monitoring, we’ve confirmed through customer reports and service health telemetry that the issue is resolved.

September 2024

Alumni account generation delay

September 10, 2024 12:02PM BST

Alumni account generation delayPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Microsoft Office 365 (Outlook, OneDrive)

---

May 22, 2024 3:48PM BST

[Investigating] There is currently a delay in creation of alumni accounts after eligible students have opted in via the email link they are being sent in leavers communications. If you have followed all these steps but have not received a confirmation email then please remain assured that your account will be created in due course. Apologies for any inconvenience this may cause. In the instance that you have clicked on the link and have received a message to say that you are ineligible but you feel you should be eligible then please contact the Service Desk.

September 10, 2024 12:02PM BST

[Resolved] This incident has now been resolved.

August 2024

Essential network maintenance: Brief interruptions to services between 5pm and 8pm on 19 August 2024

August 19, 2024 8:00PM BST

Essential network maintenance: Brief interruptions to services between 5pm and 8pm on 19 August 2024Planned Maintenance

Description

On Monday, August 19, between 5 pm and 8 pm, essential network maintenance will take place to conduct a failover test following the recent reconfiguration of our core network. While every effort has been made to ensure there is minimal impact to services, we anticipate that during this change there will be two small interruptions to the network traffic (affecting both wired and wireless) when we remove and reconnect, and services may experience a very brief interruption. These interruptions will happen around 5.30 pm and 7.15 pm. These interruptions to the network will impact access to services hosted on campus and access from campus to online services, including some telephony. We are engaging with key service owners to help mitigate any impact. The network should recover without manual intervention, but IT staff will be on standby during the work to monitor key services and act if required. As always, with changes like this, the network will be classed as ‘at-risk’ for the duration of the work. If you have any concerns or questions regarding this work, please contact the IT Services Desk, bristol.ac.uk/it-services/contacts (Ref: C2407-389)

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Departmental Filestore, Microsoft Office 365 (Outlook, OneDrive), Printing (staff and students), Remote desktop (staff, student, other), Telephony, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

August 19, 2024 5:00PM - August 19, 2024 8:00PM BST

---

August 19, 2024 5:00PM BST

[Update] Scheduled maintenance is starting.

August 19, 2024 8:00PM BST

[Update] Scheduled maintenance is complete.

April 2024

Essential maintenance on our Database Systems on 30th April (C2404-193)

April 30, 2024 8:30AM BST

Essential maintenance on our Database Systems on 30th April (C2404-193)Planned Maintenance

Description

There is essential maintenance scheduled on one of our Database Systems for Tuesday 30th April 07:30 to 08:30. The following applications / services will be unavailable at this time. Data Warehouse Business Objects Umbrella Service BO Reporting ~ Accommodation BO Reporting ~ Admissions BO Reporting ~ Alumni BO Reporting ~ Careers BO Reporting ~ Finance BO Reporting ~ HR BO Reporting ~ ITS BO Reporting ~ Planning BO Reporting ~ Students BO Reporting ~ Training IT Services apologises for any inconvenience this may cause. C2404-193

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

April 30, 2024 7:30AM - April 30, 2024 8:30AM BST

---

April 30, 2024 7:30AM BST

[Update] Scheduled maintenance is starting.

April 30, 2024 8:30AM BST

[Update] Scheduled maintenance is complete.

Emergency network maintenance

April 29, 2024 8:00PM BST

Emergency network maintenance Planned Maintenance

Description

Emergency network maintenance is scheduled between 5:00 pm and 8:00 pm today, Monday 29th April. We anticipate a brief interruption to a few services listed below starting from 5:30 pm. Please note that the network will be at risk until the maintenance is completed. Impacted Services: QTIC, Lorawan, Langford Vets, BCSG, TNP and BDFI (ref C2404-307)

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

April 29, 2024 5:00PM - April 29, 2024 8:00PM BST

---

April 29, 2024 5:00PM BST

[Update] Scheduled maintenance is starting.

April 29, 2024 8:00PM BST

[Update] Scheduled maintenance is complete.

Staff and PGR compliance checking for macOS devices from 17 April

April 26, 2024 5:00PM BST

Staff and PGR compliance checking for macOS devices from 17 AprilPlanned Maintenance

Description

From 17 April, the University will check compliance of all macOS devices of main staff and postgraduate research students. Compliance will be applied to groups over several days to allow IT Services to manage any issues that may arise. Main staff and PGRs will need to register personally owned macOS devices following the guidance: bristol.ac.uk/it-services/personal-mac . University-provided macOS devices must be on a supported version of macOS and registered with the University for compliance checking. Guidance can be found on the page above under FAQs. Please contact the IT Service Desk, bristol.ac.uk/it-services/contacts, if you have any questions not covered on the page above.

Components

Authentication (Single Sign On), Microsoft Office 365 (Outlook, OneDrive), University managed computers, Other services

Schedule

April 17, 2024 8:00AM - April 26, 2024 5:00PM BST

---

April 17, 2024 8:58AM BST

[Update] Scheduled maintenance is starting.

April 26, 2024 5:00PM BST

[Update] Scheduled maintenance is complete.

MS Teams Issues - MS Service Status

April 17, 2024 7:33AM BST

MS Teams Issues - MS Service StatusDegraded Performance

Incident Status

Degraded Performance

Components

Microsoft Office 365 (Outlook, OneDrive)

---

March 27, 2024 11:41AM GMT

[Identified] Info supplied from Microsoft - portal.office.com/servicestatus

April 17, 2024 7:33AM BST

[Resolved] Microsoft now consider this issue to be resolved - portal.office.com/servicestatus

Outlook web - download issues

April 15, 2024 3:17PM BST

Outlook web - download issuesService Disruption

Incident Status

Service Disruption

Components

Microsoft Office 365 (Outlook, OneDrive)

---

April 3, 2024 2:31PM BST

[Investigating] Microsoft Outlook Issue: Some users may be unable to download attachments from Outlook on the web While we’re focused on remediation, users may sign out and back into Outlook on the web to temporarily mitigate the impact. Current status: Development of the fix continues and once complete, we'll deploy it to our internal testing environment and validate that it resolves this issue without further complications. Root cause: A recent update, intended to improve the reliability of Outlook on the web, contains a code configuration issue that's causing long running sessions and may prevent attachment downloads.

April 9, 2024 8:01AM BST

[Identified] Latest update supplied by Microsoft at 20:48 on 08 April 2024 is as follows: Current status: We've completed the internal validation process and started the fix deployment to the affected environment. We anticipate this will finish and remediate the impact by our next scheduled update on Thursday, April 11, 2024 at 10:00 PM GMT+1

April 15, 2024 3:17PM BST

[Resolved] This incident is now considered as Resolved based on the update from Microsoft: We're continuing to track the fix discussed previously in EX764050, and confirmed it's continuing to saturate throughout the affected environment, although the process is taking longer than expected. We expect it may complete by our next scheduled update on Tuesday, 16 April 2024 at 00:00 BST

October 2023

Teams channels not appearing in mobile app

October 2, 2023 9:30AM BST

Teams channels not appearing in mobile appPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Microsoft Office 365 (Outlook, OneDrive)

---

September 29, 2023 9:39AM BST

[Identified] Some users cannot see their channels in the Microsoft Teams mobile app. This is a central problem at Microsoft's end, their ref TM677773. Impact appears primarily limited to users on iOS devices. The Microsoft Teams desktop and web apps do not appear to be affected. Microsoft are working to develop a fix to address the underlying issue.

October 2, 2023 9:30AM BST

[Resolved] This has now been resolved

September 2023

O365 A5 Faculty Licences

September 27, 2023 11:08AM BST

O365 A5 Faculty Licences Operational

Incident Status

Operational

Components

Microsoft Office 365 (Outlook, OneDrive)

---

September 26, 2023 11:02AM BST

[Identified] New members of staff are currently unable to log into their O365 accounts due to a lack of available O365 A5 Faculty Licenses. Purchase of new licenses in in progress. ETA to be confirmed shortly.

September 27, 2023 11:08AM BST

[Resolved] This has been resolved

Issues with Resource Calendar Management system

September 15, 2023 5:05PM BST

Issues with Resource Calendar Management system Degraded Performance

Incident Status

Degraded Performance

Components

Microsoft Office 365 (Outlook, OneDrive)

---

September 8, 2023 11:19AM BST

[Identified] We are aware of issues with the Resource Calendar Management system, caused by some Microsoft changes. This is resulting in delays in the creation of new calendars, or in processing changes to existing calendars. We are investigating, and apologise for the inconvenience.

September 15, 2023 5:05PM BST

[Resolved] This should be resolved. However please let us know if you see any errors when managing your resource calendar.

August 2023

M365 licensing issues

August 1, 2023 8:07PM BST

M365 licensing issuesDegraded Performance

Incident Status

Degraded Performance

Components

Microsoft Office 365 (Outlook, OneDrive)

---

August 1, 2023 9:50AM BST

[Investigating] We are currently receiving reports of M365 licensing issues. We are currently investigating.

August 1, 2023 10:18AM BST

[Investigating] We have identified the licensing issue and are now looking into a resolution. This may take a few hours. We will update before midday today. In the mean time effected users will receive a licensing issue when trying to use any University Microsoft 365 services.

August 1, 2023 11:48AM BST

[Identified] We have now identified a resolution and working on implementation, however this could take 48 - 72 hours. Sorry for any inconvenience.

August 1, 2023 5:47PM BST

[Monitoring] We are pleased to report that all accounts should now be licenced correctly and access available to all those affected. We apologise for any inconvenience this has caused.

August 1, 2023 5:48PM BST

[Monitoring] If anyone continues to have problems, please contact the IT Service Desk.

August 1, 2023 8:07PM BST

[Resolved] We have now resolved our license issue and all accounts are licensed.

July 2023

Microsoft Teams reported issues

July 28, 2023 11:34AM BST

Microsoft Teams reported issuesDegraded Performance

Incident Status

Degraded Performance

Components

Microsoft Office 365 (Outlook, OneDrive)

---

June 28, 2023 2:04PM BST

[Identified] Microsoft are investigating an issue where some users may be unable to access Microsoft Teams, via the web or desktop app. They hope to have it fixed soon

July 28, 2023 11:34AM BST

[Resolved] This have now been resolved

Microsoft Teams – brief outages to call functionality between 5pm and 7pm on Tuesday 4 July

July 4, 2023 7:00PM BST

Microsoft Teams – brief outages to call functionality between 5pm and 7pm on Tuesday 4 July Planned Maintenance

Description

We are undertaking testing on Microsoft Teams on 4 July between 5 pm and 7 pm. There will be short blips of no more than 5 mins where no calls will be able to be made or received.

Components

Microsoft Office 365 (Outlook, OneDrive)

Schedule

July 4, 2023 5:00PM - July 4, 2023 7:00PM BST

---

July 4, 2023 5:00PM BST

[Update] Scheduled maintenance is starting.

July 4, 2023 7:00PM BST

[Update] Scheduled maintenance is complete.

June 2023

Issue with some Distribution Groups

June 29, 2023 5:09PM BST

Issue with some Distribution GroupsPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Microsoft Office 365 (Outlook, OneDrive)

---

June 22, 2023 11:23AM BST

[Investigating] Emails sent to distribution groups which list predefined groups in their membership will result in a non-delivery message and the email will not be sent to members of the pre-defined group(s). We are investigating this. If you know the individual pre-defined group addresses you can send to these direct as a workaround. This page may assist in finding these addresses: uob.sharepoint.com/sites/predefined-groups

June 29, 2023 5:09PM BST

[Resolved] This issue has been resolved

Some students unable to log in to M365 - Service should be resumed soon

June 14, 2023 8:23AM BST

Some students unable to log in to M365 - Service should be resumed soonPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Microsoft Office 365 (Outlook, OneDrive)

---

June 12, 2023 9:52AM BST

[Identified] We have had reports that some students have been unable to log in to M365. This appears to have affected about 600 users. We have identified the cause and it should be resolved mid-morning. Apologies for the inconvenience.

June 14, 2023 8:23AM BST

[Resolved] This issue is now resolved.