March 2025

Essential network maintenance: 21-24 March

March 24, 2025 7:00AM GMT

Essential network maintenance: 21-24 MarchPlanned Maintenance

Description

On Friday 21 March from 5:00pm until Monday 24 March 7:00am, IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change may cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact the IT Service Desk if you have any questions or concerns regarding this work. C2502-019

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

March 21, 2025 5:00PM - March 24, 2025 7:00AM GMT

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March 21, 2025 5:00PM GMT

[Update] Scheduled maintenance is starting.

March 24, 2025 7:00AM GMT

[Update] Scheduled maintenance is complete.

Essential network maintenance: Wednesday 19 March

March 19, 2025 7:00PM GMT

Essential network maintenance: Wednesday 19 MarchPlanned Maintenance

Description

On Wednesday 19 March from 5:00pm until 7:00pm, IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change may cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact the IT Service Desk if you have any questions or concerns regarding this work. C2502-019 / C2503-144

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

March 19, 2025 5:00PM - March 19, 2025 7:00PM GMT

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March 19, 2025 5:00PM GMT

[Update] Scheduled maintenance is starting.

March 19, 2025 7:00PM GMT

[Update] Scheduled maintenance is complete.

August 2024

Essential network maintenance: Brief interruptions to services between 5pm and 8pm on 19 August 2024

August 19, 2024 8:00PM BST

Essential network maintenance: Brief interruptions to services between 5pm and 8pm on 19 August 2024Planned Maintenance

Description

On Monday, August 19, between 5 pm and 8 pm, essential network maintenance will take place to conduct a failover test following the recent reconfiguration of our core network. While every effort has been made to ensure there is minimal impact to services, we anticipate that during this change there will be two small interruptions to the network traffic (affecting both wired and wireless) when we remove and reconnect, and services may experience a very brief interruption. These interruptions will happen around 5.30 pm and 7.15 pm. These interruptions to the network will impact access to services hosted on campus and access from campus to online services, including some telephony. We are engaging with key service owners to help mitigate any impact. The network should recover without manual intervention, but IT staff will be on standby during the work to monitor key services and act if required. As always, with changes like this, the network will be classed as ‘at-risk’ for the duration of the work. If you have any concerns or questions regarding this work, please contact the IT Services Desk, bristol.ac.uk/it-services/contacts (Ref: C2407-389)

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Departmental Filestore, Microsoft Office 365 (Outlook, OneDrive), Printing (staff and students), Remote desktop (staff, student, other), Telephony, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

August 19, 2024 5:00PM - August 19, 2024 8:00PM BST

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August 19, 2024 5:00PM BST

[Update] Scheduled maintenance is starting.

August 19, 2024 8:00PM BST

[Update] Scheduled maintenance is complete.

May 2024

Issues with Single Sign-On (SSO)

May 9, 2024 1:28PM BST

Issues with Single Sign-On (SSO)Service Disruption

Incident Status

Service Disruption

Components

Authentication (Single Sign On)

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May 9, 2024 11:15AM BST

[Investigating] We are currently investigating issues with Single Sign-On (SSO) affecting access to a number of UoB services. If you are a student seeing issues signing into Blackboard via MyBristol using SSO then please note that you can still access Blackboard directly via bristol.blackboard.com

May 9, 2024 1:28PM BST

[Resolved] This issue has now been resolved.

Wireless and wired network outages - Essential network maintenance will take place on Thursday 2 May between 5.30 pm and 9.00 pm

May 2, 2024 9:00PM BST

Wireless and wired network outages - Essential network maintenance will take place on Thursday 2 May between 5.30 pm and 9.00 pmPlanned Maintenance

Description

Essential network maintenance will take place on Thursday, 2 May, from 5.30 pm to 9.00 pm. During this period, there will be a break to the network on two occasions, each lasting 30 minutes. During these two periods, staff and students on campus will be unable to connect to services, and those off campus will be unable to access services hosted on-site. This will also impact services hosted on site that require internet access to function. We apologise for the inconvenience this may cause. If you have questions or concerns regarding this work please contact the IT Services Desk, bristol.ac.uk/it-services/contacts. (Ref C2405-011)

Components

Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, Printing (staff and students), Student Information Systems (SITS), Wired network, Wireless network

Schedule

May 2, 2024 5:30PM - May 2, 2024 9:00PM BST

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May 2, 2024 5:30PM BST

[Update] Scheduled maintenance is starting.

May 2, 2024 9:00PM BST

[Update] Scheduled maintenance is complete.

April 2024

Essential maintenance on our Database Systems on 30th April (C2404-193)

April 30, 2024 8:30AM BST

Essential maintenance on our Database Systems on 30th April (C2404-193)Planned Maintenance

Description

There is essential maintenance scheduled on one of our Database Systems for Tuesday 30th April 07:30 to 08:30. The following applications / services will be unavailable at this time. Data Warehouse Business Objects Umbrella Service BO Reporting ~ Accommodation BO Reporting ~ Admissions BO Reporting ~ Alumni BO Reporting ~ Careers BO Reporting ~ Finance BO Reporting ~ HR BO Reporting ~ ITS BO Reporting ~ Planning BO Reporting ~ Students BO Reporting ~ Training IT Services apologises for any inconvenience this may cause. C2404-193

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

April 30, 2024 7:30AM - April 30, 2024 8:30AM BST

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April 30, 2024 7:30AM BST

[Update] Scheduled maintenance is starting.

April 30, 2024 8:30AM BST

[Update] Scheduled maintenance is complete.

Emergency network maintenance

April 29, 2024 8:00PM BST

Emergency network maintenance Planned Maintenance

Description

Emergency network maintenance is scheduled between 5:00 pm and 8:00 pm today, Monday 29th April. We anticipate a brief interruption to a few services listed below starting from 5:30 pm. Please note that the network will be at risk until the maintenance is completed. Impacted Services: QTIC, Lorawan, Langford Vets, BCSG, TNP and BDFI (ref C2404-307)

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

April 29, 2024 5:00PM - April 29, 2024 8:00PM BST

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April 29, 2024 5:00PM BST

[Update] Scheduled maintenance is starting.

April 29, 2024 8:00PM BST

[Update] Scheduled maintenance is complete.

Staff and PGR compliance checking for macOS devices from 17 April

April 26, 2024 5:00PM BST

Staff and PGR compliance checking for macOS devices from 17 AprilPlanned Maintenance

Description

From 17 April, the University will check compliance of all macOS devices of main staff and postgraduate research students. Compliance will be applied to groups over several days to allow IT Services to manage any issues that may arise. Main staff and PGRs will need to register personally owned macOS devices following the guidance: bristol.ac.uk/it-services/personal-mac . University-provided macOS devices must be on a supported version of macOS and registered with the University for compliance checking. Guidance can be found on the page above under FAQs. Please contact the IT Service Desk, bristol.ac.uk/it-services/contacts, if you have any questions not covered on the page above.

Components

Authentication (Single Sign On), Microsoft Office 365 (Outlook, OneDrive), University managed computers, Other services

Schedule

April 17, 2024 8:00AM - April 26, 2024 5:00PM BST

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April 17, 2024 8:58AM BST

[Update] Scheduled maintenance is starting.

April 26, 2024 5:00PM BST

[Update] Scheduled maintenance is complete.

June 2023

Important update to accessing University services on personal Windows laptops or desktop

June 14, 2023 8:22AM BST

Important update to accessing University services on personal Windows laptops or desktopPlanned Maintenance

Description

From Thursday, 13 April 2023, the University will enforce an information security policy for unmanaged or personal Microsoft Windows devices used to access University resources. This will apply to all staff, postgraduate research students (PGRs) and students who also hold a staff role.  See the IT Services guidance on what steps to take if you access University services through a personal Windows laptop or desktop. bristol.ac.uk/it-services/university-services-on-personal-windows-device

Components

Authentication (Single Sign On), Microsoft Office 365 (Outlook, OneDrive)

Schedule

April 13, 2023 9:00AM - April 13, 2023 9:30PM BST

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June 14, 2023 8:22AM BST

[Update] Work has been completed. Guidance for those staff and PGRs using personal/unmanaged Windows computers to access University services can be found at bristol.ac.uk/it-services/university-services-on-personal-windows-device.

June 14, 2023 8:22AM BST

[Update] Work has been completed. Guidance for those staff and PGRs using personal/unmanaged Windows computers to access University services can be found at bristol.ac.uk/it-services/university-services-on-personal-windows-device.

Logon issues

June 5, 2023 1:25PM BST

Logon issuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Authentication (Single Sign On), University managed computers, Other services

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April 13, 2023 12:53PM BST

[Investigating] Following the planned Information Security update this morning we are aware there are many staff with queries on this, resulting in a very high demand on IT Services including high call volumes.  One potential workaround for people with login issues is to use Microsoft Edge if not already doing so, this has been successfully resolved the issue for a number of people. If you have a query about this, or other IT issue we would recommend you do so via the Self Service portal (bristol.ac.uk/it-support) or by email to service-desk@bristol.ac.uk.

April 14, 2023 10:12AM BST

[Investigating] We have seem a hugh peak in demand following this change and have made more resource available to handle these today.

April 14, 2023 10:18AM BST

[Investigating] If you are trying to access the University from a personal device and having problems : i) Please follow the guidance here: bristol.ac.uk/it-services/university-services-on-personal-windows-device or ii) Please use your University provided device.

June 5, 2023 1:25PM BST

[Resolved] Policy is now in place

October 2021

Multi Factor Authentication for staff & postgraduate research students from 21 September

October 1, 2021 6:00PM BST

Multi Factor Authentication for staff & postgraduate research students from 21 SeptemberPlanned Maintenance

Description

Multi-factor authentication (MFA) provides an additional layer of security when you log into a service. The University is asking all UoB staff and postgraduate researchers to set up multi-factor authentication (MFA) for our Microsoft Azure Active Directory sign-in service. This sign-in service is used to access a number of services, including: - Microsoft 365 desktop, mobile and web apps such as Outlook, SharePoint, Teams and Word - MyERP - the University’s VPN, Big-IP Edge Client - Blackboard. MFA will be enforced from 21 September. For details see bristol.ac.uk/infosec/protectyou/multi-factor-authentication-mfa

Components

Authentication (Single Sign On)

Schedule

September 21, 2021 10:16AM - October 1, 2021 6:00PM BST

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September 21, 2021 10:22AM BST

[Update] MFA rolling out.

October 1, 2021 6:00PM BST

[Update] MFA is now required.

March 2021

Extention to essential network maintenance on Monday 22 March

March 22, 2021 11:19PM GMT

Extention to essential network maintenance on Monday 22 MarchPlanned Maintenance

Description

Unfortunately, work this evening to upgrade the University network has overrun. Services are considered at risk while work continues. Details of the work can be found at itstatus.bristol.ac.uk/pages/maintenance/5798d20cc211074a0e000edf/60588c256fef3205351f6cbb

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Student Information Systems (SITS), Telephony, Websites and Intranets, Wired network, Wireless network

Schedule

March 22, 2021 9:00PM - March 22, 2021 11:59PM GMT

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March 22, 2021 9:46PM GMT

[Update] The upgrade to the University network is continuing.

March 22, 2021 11:19PM GMT

[Update] This work has now been completed successfully

Continuation of essential network maintenance - services at risk on the evening of Monday 22 March, 5.30pm-9.00 pm

March 22, 2021 9:00PM GMT

Continuation of essential network maintenance - services at risk on the evening of Monday 22 March, 5.30pm-9.00 pmPlanned Maintenance

Description

Update 9.00 pm 22 March: Unfortunatley work is continuing to complete the network upgrade. Updates can be found on the status page item at itstatus.bristol.ac.uk/pages/maintenance/5798d20cc211074a0e000edf/60590fa08a75dd0537ea55d7 --------------------------------- Following the successful maintenance on the University network during the evening on Friday 19 March and Saturday 20 March we now need to compete the upgrade tonight, Monday 22 March, between 5.30 pm and 9.00 pm. Due to the nature of the issue the University has deemed this critical activity. During the work on Monday 22 March between 5.30 pm and 9.00 pm there will be a potential for interruption to a wide range of services from on and off-campus during the period of the work. We advise staff and students to make appropriate plans to have work available offline during these periods and note alternative contact routes to any services you need to access due to disruption to the phone systems. Affected services include but are not limited to: - University website - Authentication to access University wired and wireless service - Single Sign On and Shibboleth authentication services affecting access to a number of online services - Remote Desktop services - VPN service (due to authentication) - MyBristol - Blackboard (unavailable due to Single Sign On) - Re/Play - Library services - Access to licenced software (IBM SPSS, Ansys Granta Edupack, Rockwave PetraSIM, Sparx EA, Siemens NX12, Visual Components, DNVGL Solar Farmer, COMSOL) - SITS / StudentInfo - Timetabling - Print Release - Departmental Filestore - MyERP - CareerHub - Smarteezie - ALSPAC Clinic Booking System - eBiolabs - data.bris - Skype for Business (On Premise) Telephony - VoIP OneNumber webclient and phone service and Voicemail Service for VoIP - DIVERSP/DataHaven - underpins a number of web based services. Please contact the IT Services Desk if you have any concerns regarding this work. (uob.sharepoint.com/sites/itservices/SitePages/contacts.aspx) ****Please note the following services are not affected by this change**** - Microsoft 365 services - Outlook, Teams etc. - Zoom (providing you are not on campus and are using a link to join a meeting. You may not be able to create a new meeting.) - University texting service - Analogue phones on main campus and Langford campus and telephony at Coombe dingle - Mobiles though if onsite you may need to disable wifi calling. - Mutiltone Pagers - 60 lifts out of 125 - All fire alarms IT Services are investigating mitigating actions to reduce the number of services affected by this work. We apologise for any inconvenience caused while we implement these essential updates.

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Student Information Systems (SITS), Telephony, Websites and Intranets, Wired network, Wireless network

Schedule

March 22, 2021 5:30PM - March 22, 2021 9:00PM GMT

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March 22, 2021 5:30PM GMT

[Update] Scheduled maintenance is starting.

March 22, 2021 9:00PM GMT

[Update] Scheduled maintenance is complete.

Essential network maintenance - services affected on the evening of Saturday 20 March

March 20, 2021 9:00PM GMT

Essential network maintenance - services affected on the evening of Saturday 20 MarchPlanned Maintenance

Description

Update 8.00pm March 20: Work is complete and critical services working. -------- Emergency upgrades will be made to elements of the University network on Saturday 20 March between 6.00 pm and 9.00 pm. Please note that this is part of a series of work and there will be work on the evening of Friday 19 March between 6.00 pm and 9.00 pm when the same services will be affected. (see status page item itstatus.bristol.ac.uk/pages/maintenance/5798d20cc211074a0e000edf/6050e6c4e919ab0536928774) Due to the nature of the issue the University has deemed this critical activity. During the period mentioned above there will be a potential for interruption to a wide range of services from on and off-campus during the period of the work. We advise staff and students to make appropriate plans to have work available offline during these periods and note alternative contact routes to any services you need to access due to disruption to the phone systems. Affected services include but are not limited to: - University website - Authentication to access University wired and wireless service - Single Sign On and Shibboleth authentication services affecting access to a number of online services - Remote Desktop services - VPN service (due to authentication) - MyBristol - Blackboard (unavailable due to Single Sign On) - Re/Play - Library services - Access to licenced software (IBM SPSS, Ansys Granta Edupack, Rockwave PetraSIM, Sparx EA, Siemens NX12, Visual Components, DNVGL Solar Farmer, COMSOL) - SITS / StudentInfo - Timetabling - Print Release - Departmental Filestore - MyERP - CareerHub - Smarteezie - ALSPAC Clinic Booking System - eBiolabs - data.bris - Skype for Business (On Premise) Telephony - VoIP OneNumber webclient and phone service and Voicemail Service for VoIP - DIVERSP/DataHaven - underpins a number of web based services. Please contact the IT Services Desk if you have any concerns regarding this work. (uob.sharepoint.com/sites/itservices/SitePages/contacts.aspx) IT Services are investigating mitigating actions to reduce the number of services affected by this work. ****Please note the following services are not affected by this change**** - Microsoft 365 services - Outlook, Teams etc. - Zoom (providing you are not on campus and are using a link to join a meeting. You may not be able to create a new meeting.) - University texting service - Analogue phones on main campus and Langford campus and telephony at Coombe dingle - Mobiles though if onsite you may need to disable wifi calling. - Mutiltone Pagers - 60 lifts out of 125 - All fire alarms We apologise for any inconvenience caused while we implement these essential updates. (Ref:C2101-156)

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Student Information Systems (SITS), Telephony, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

March 20, 2021 6:00PM - March 20, 2021 9:00PM GMT

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March 20, 2021 6:00PM GMT

[Update] Scheduled maintenance is starting.

March 20, 2021 9:00PM GMT

[Update] Scheduled maintenance is complete.

Essential network maintenance - services affected on the evening of Friday 19 March

March 19, 2021 9:00PM GMT

Essential network maintenance - services affected on the evening of Friday 19 MarchPlanned Maintenance

Description

Emergency upgrades will be made to elements of the University network on Friday 19 March between 6.00 pm and 9.00 pm. Please note that this is part of a series of work and there will be work on the evening of Saturday 20 March between 6.00 pm and 9.00 pm when the same services will be affected. (see IT status page item itstatus.bristol.ac.uk/pages/maintenance/5798d20cc211074a0e000edf/60532f11e919ab0536928861) Due to the nature of the issue the University has deemed this critical activity. During the period mentioned above there will be a potential for interruption to a wide range of services from on and off-campus during the period of the work. We advise staff and students to make appropriate plans to have work available offline during these periods and note alternative contact routes to any services you need to access due to disruption to the phone systems. Affected services include but are not limited to: - University website - Authentication to access University wired and wireless service - Single Sign On and Shibboleth authentication services affecting access to a number of online services - Remote Desktop services - VPN service (due to authentication) - MyBristol - Blackboard (unavailable due to Single Sign On) - Re/Play - Library services - Access to licenced software (IBM SPSS, Ansys Granta Edupack, Rockwave PetraSIM, Sparx EA, Siemens NX12, Visual Components, DNVGL Solar Farmer, COMSOL) - SITS / StudentInfo - Timetabling - Print Release - Departmental Filestore - MyERP - CareerHub - Smarteezie - ALSPAC Clinic Booking System - eBiolabs - data.bris - Skype for Business (On Premise) Telephony - VoIP OneNumber webclient and phone service and Voicemail Service for VoIP - DIVERSP/DataHaven - underpins a number of web based services. Please contact the IT Services Desk if you have any concerns regarding this work. (uob.sharepoint.com/sites/itservices/SitePages/contacts.aspx) ****Please note the following services are not affected by this change**** - Microsoft 365 services - Outlook, Teams etc. - Zoom (providing you are not on campus and are using a link to join a meeting. You may not be able to create a new meeting.) - University texting service - Analogue phones on main campus and Langford campus and telephony at Coombe dingle - Mobiles though if onsite you may need to disable wifi calling. - Mutiltone Pagers - 60 lifts out of 125 - All fire alarms IT Services are investigating mitigating actions to reduce the number of services affected by this work. We apologise for any inconvenience caused while we implement these essential updates. (Ref: C2101-156)

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Student Information Systems (SITS), Telephony, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

March 19, 2021 6:00PM - March 19, 2021 9:00PM GMT

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March 19, 2021 6:00PM GMT

[Update] Scheduled maintenance is starting.

March 19, 2021 9:00PM GMT

[Update] Scheduled maintenance is complete.

Reported problem with Single Sign On service

March 1, 2021 5:28PM GMT

Reported problem with Single Sign On serviceService Disruption

Incident Status

Service Disruption

Components

Authentication (Single Sign On)

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February 27, 2021 9:29AM GMT

[Identified] We are aware that a number of services that use Single Sign On are currently unavailable. This includes MyBristol and Blackboard.

February 27, 2021 10:20AM GMT

[Monitoring] A fix has been put in place and the Single Sign On Service is now available. We will be monitoring the service over the weekend. Apologies for any inconvenience this may have caused.

March 1, 2021 5:28PM GMT

[Resolved] This has been resolved

July 2020

Firewall upgrade: brief interruption to access to UoB hosted services, 18 July, 10.00am - 3.30pm

July 21, 2020 3:10PM BST

Firewall upgrade: brief interruption to access to UoB hosted services, 18 July, 10.00am - 3.30pmPlanned Maintenance

Description

On Saturday 18 July between the hours of 10.00 am and 3:30 pm IT Services will be undertaking essential network maintenance on the campus firewalls. Whilst every effort has been made to minimize the impact there will be a brief interruption to sessions on University hosted online services. If your session is interrupted refreshing your connection should reconnect you. This interruption will take place between 10.20 am and 11.30 am on Saturday. Please note that eternally hosted services such as Microsoft 365 will not be affected. However, externally hosted services that use Single Sign-On will be affected. Whilst every effort is made to ensure the planned maintenance goes without incident, there is a possibility that the change may briefly impact access to services on the University network outside the time above. Services should be considered ‘at-risk’ during this work. Please contact the IT Service Desk, service-desk@bristol.ac.uk, if you have any questions or concerns regarding this work.

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, myERP - Finance & HR system, Remote desktop (staff, student, other), Student Information Systems (SITS), Websites and Intranets

Schedule

July 18, 2020 10:00AM - July 18, 2020 3:30PM BST

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July 21, 2020 3:09PM BST

[Update] Complete

July 21, 2020 3:09PM BST

[Update] Complete

July 21, 2020 3:10PM BST

[Update] Complete

Firewall upgrade: brief interruption to access to UoB hosted services, 18 July, 18:00 - 23:59

July 18, 2020 11:31PM BST

Firewall upgrade: brief interruption to access to UoB hosted services, 18 July, 18:00 - 23:59Planned Maintenance

Description

On Saturday 18 July between the hours of 18:00 - 23:59 IT Services will be undertaking essential network maintenance on the campus firewalls. Whilst every effort has been made to minimize the impact there is a possibility of interruption to sessions on University hosted online services. If your session is interrupted refreshing your connection should reconnect you. Please note that eternally hosted services such as Microsoft 365 will not be affected. However, externally hosted services that use Single Sign-On will be affected. Whilst every effort is made to ensure the planned maintenance goes without incident, there is a possibility that the change may briefly impact access to services on the University network outside the time above. Services should be considered ‘at-risk’ during this work. Please contact the IT Service Desk, service-desk@bristol.ac.uk, if you have any questions or concerns regarding this work.

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, myERP - Finance & HR system, Remote desktop (staff, student, other), Student Information Systems (SITS), Websites and Intranets

Schedule

July 18, 2020 6:00PM - July 18, 2020 11:59PM BST

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July 18, 2020 6:19PM BST

[Update] Maintenance work started

July 18, 2020 11:31PM BST

[Update] This work has now been completed successfully

April 2020

Network issues across campus

April 30, 2020 9:22AM BST

Network issues across campusService Disruption

Incident Status

Service Disruption

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, myERP - Finance & HR system, Printing (staff and students), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, Websites and Intranets, Wired network, Wireless network, Other services

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April 29, 2020 11:13PM BST

[Investigating] We are aware of network issues across the University campus, we apologise for any inconvenience and will update the status page as soon as we more information

April 30, 2020 2:39AM BST

[Identified] The network issue has been resolved, however, there are continued issues with a number of services that are being restored and the status will be updated here, apologies for the inconvenience

April 30, 2020 9:22AM BST

[Resolved] All services have now been resolved

February 2020

Network incident affecting access to internal services

February 6, 2020 2:54PM GMT

Network incident affecting access to internal servicesService Disruption

Incident Status

Service Disruption

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

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February 5, 2020 10:39AM GMT

[Investigating] We are currently experiencing a problem with the University network. This means that a range of services hosted by the University are currently unavailable. This will affect access to Eduroam, websites, Sympa (sending to mailing lists), Departmental Filestore and logging onto University managed computers. This does not affect services hosted externally such as Microsoft Office 365. We are working to identify the cause and recover services. We apologise for the disruption and hope to have services back soon.

February 5, 2020 11:49AM GMT

[Investigating] We are still investigating the issue and we have updated the list of affected services. We will send another update after 1:00PM

February 5, 2020 1:38PM GMT

[Investigating] We are still investigating the incident affecting the University network, we have been working to resolve the issue and make improvements to allow services to work. You may have noticed that some services are now available, but they should be considered at risk as the main problem has not been fixed. We believe we know the cause of the problem and are currently working to recover all services, but we cannot confirm when. We’ll be providing a further update at 3:30PM

February 5, 2020 3:19PM GMT

[Monitoring] Working with our hardware supplier we have applied some changes to stabilise the network to allow services to become available. We are currently testing these services. We will continue to monitor the situation for the rest of the day and overnight. If you continue to have issues please contact the IT Service Desk. Thank you for your patience during this incident.

February 5, 2020 5:14PM GMT

[Monitoring] The following services are still impacted by this issue and are being investigated: SITS RXWorks MyERP Student printing (in certain areas)

February 6, 2020 9:58AM GMT

[Monitoring] The following services are still impacted by this issue and are being investigated: SITS MyERP RXWorks Printing BMS Wired network connections in various locations Oracle Applications Syllabus+

February 6, 2020 10:32AM GMT

[Identified] It has been identified that there are still some residual network issues causing impact to services. Further work will be taking place today. It is anticipated that this work should not affect services but there are inevitable risks to such work. We will provide an update later today. If you are seeing issues with other systems not mentioned above, please do contact the IT Service Desk, service-desk@bristol.ac.uk. Many thanks for your continued patience while we work to resolve this.

February 6, 2020 2:54PM GMT

[Resolved] Following additional work this morning we are pleased to announce that services are now working as usual and the University network is stable. If you continue to have any issues, you may need to restart your computer, printer or desktop application. If problems persist, please contact the IT Services Desk for assistance. Thank you for your understanding and patience as we recovered from this incident and to apologise for the inconvenience caused by this event.