December 2019

Single Sign On issues

December 19, 2019 1:12PM GMT

Single Sign On issuesService Disruption

Incident Status

Service Disruption

Components

Authentication (Single Sign On)

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December 9, 2019 1:18PM GMT

[Investigating] We have had reports of Single Sign On being unavailable. Currently investigating.

December 9, 2019 1:24PM GMT

[Monitoring] This appears to be back up now, but will continue to monitor

December 19, 2019 1:12PM GMT

[Resolved] We believe this issue is now resolved.

At risk notification for essential network maintenance on Sunday 8 December

December 8, 2019 4:00PM GMT

At risk notification for essential network maintenance on Sunday 8 DecemberPlanned Maintenance

Description

As part of the Infrastructure Modernisation Programme (IMPact) work to upgrade our networks, between 10am and 4pm on Sunday 8 December, essential network maintenance will be taking place to ensure resilience of services. Whilst every effort has been made to ensure the planned maintenance goes without incident, there is a possibility that the change could impact all live services. Although there is never a convenient time to conduct this work, we've scheduled this against the Critical Dates Calendar to ensure that we are minimising impact on the University. Please contact the IT Service Desk if you have any questions about this work: bristol.ac.uk/it-services/contacts

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

December 8, 2019 10:00AM - December 8, 2019 4:00PM GMT

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December 8, 2019 10:00AM GMT

[Update] Scheduled maintenance is starting.

December 8, 2019 4:00PM GMT

[Update] Scheduled maintenance is complete.

September 2019

Network Upgrade: services unavailable 6pm to 2am on 12 September

September 12, 2019 11:37PM BST

Network Upgrade: services unavailable 6pm to 2am on 12 SeptemberPlanned Maintenance

Description

Work on elements of the network infrastructure to improve and enhance the reliance of service will take place on Thursday 12 September starting at 6.00pm and complete at 2.00am on 13 September. This is part of a series of proposed work taking place over the summer. See news item. bristol.ac.uk/it-services/news/2019/network28aug.html A significant number of services will be unavailable for all or part of the upgrade window from 6pm to 2am. They include: • Single-Sign-On and Shibboleth authentication (affecting access to a number of services e.g Blackboard) • University websites on the Plone CMS • Website editing (Zope / Plone / T4) • MyERP • SITS/eVision • MyStudents • Unit and Programme Management System (UPMS) • Student Info • Online Registration / Photo ID upload • Unit and Programme Catalogue • Self-service password reset • MyBristol Portal • Research Data Storage Facility • Skype for Business • VOIP / OneNumber • Staff Remote Desktop / Student Remote Desktop • Business Intelligence • Wiki service • Questionmark Perception • SAFE • CODA • FEC Project Costing • CareerHub • ALSPAC Clinic Booking System and data warehouse and catalogue • UCard (updating access) • Unit and Programme Management System UPMS • SDN • RX-Works We apologise for any inconvenience this work may cause. Please note the work does not affect the Microsoft Office 365 suite of tools portal.office.com e.g. Outlook, Office, OneDrive and SharePoint. If you have any concerns or questions over the proposed work please contact the IT Service Desk service-desk@bristol.ac.uk.

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, Websites and Intranets

Schedule

September 12, 2019 6:00PM - September 13, 2019 2:00AM BST

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September 12, 2019 6:00PM BST

[Update] Scheduled maintenance is starting.

September 12, 2019 11:18PM BST

[Update] Unfortunately, the work was not successfully completed. Services should be available as normal. Testing is taking place to ensure everything is back and working. If you encounter any problems accessing services please contact the IT Service Desk, service-desk@bristol.ac.uk

September 12, 2019 11:37PM BST

[Update] The maintenance work has finished but was not successfully completed. Services should have returned or will be available very soon. If you continue to have problems accessing services please email the IT Service Desk, service-desk@bristol.ac.uk.

Network configuration updates, Tuesday 3rd September

September 5, 2019 8:25AM BST

Network configuration updates, Tuesday 3rd SeptemberPlanned Maintenance

Description

Work on elements of the network infrastructure to improve and enhance the reliance of service will take place on Tuesday 3rd September between 17:00 and 20:00. This work is not expected to impact any live production services but all services should be considered at risk during this period. This is part of a series of proposed work taking place over the summer.

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

September 3, 2019 5:00PM - September 3, 2019 8:00PM BST

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September 5, 2019 8:25AM BST

[Update] this work has completed

July 2019

Network configuration updates – 29 and 31 July, 5pm-10pm. Services at Risk

July 29, 2019 8:50PM BST

Network configuration updates – 29 and 31 July, 5pm-10pm. Services at RiskPlanned Maintenance

Description

Work on elements of the network infrastructure to improve and enhance the reliance of service will take place on Monday 29 July and Wednesday 31 July   This is part of series of proposed work taking place over the summer.  See news item.   • Monday 29 July, between 5pm and 10pm. • Wednesday 31 July, between 5pm and 10pm.   A significant number of services should be considered at risk with a small number possibly experiencing a brief interruption to service of five to ten minutes during the periods of work. A list of the services at risk include:   - MyERP - SITS - Skype for Business - VOIP - Staff Remote Desktop - Student Remote Desktop - Business Intelligence - MyBristol Portal - Wiki service - Web Content Management Systems (Zope / Plone) - Questionmark Perception -SAFE - CODA - FEC Project Costing - Authentications services (Shibboleth / SSO) - CareerHub - ALSPAC Clinic Booking System and data warehouse and catalogue - UCard (updating access) - Unit and Programme Management System UPMS - SDN - RX-Works   We apologise for any inconvenience this work may cause.  Please contact the IT Service Desk, service-desk@bristol.ac.uk,  if you have any concerns regarding this work.

Components

Authentication (Single Sign On), myERP - Finance & HR system, Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

July 29, 2019 5:00PM - July 29, 2019 10:00PM BST

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July 29, 2019 6:54PM BST

[Update] The update work began at 5pm. Reports of a number of services affected.

July 29, 2019 7:43PM BST

[Update] A number of services have been impacted by the update work. In particular, DNS, which has resulted in websites hosted by the University being unavailable. We are working to resolve the issue.

July 29, 2019 8:21PM BST

[Update] Due to the impact of the planned change, the work has been stopped and we are rolling back to the original state. Currently testing services. We hope that all services will be back to normal soon.

July 29, 2019 8:50PM BST

[Update] The update has not been applied. We have rolled back to the original state and services should now be back or back shortly.

June 2019

POSTPONED At risk notification: essential network change on Tuesday 2nd July 7am-9am

June 26, 2019 1:32PM BST

POSTPONED At risk notification: essential network change on Tuesday 2nd July 7am-9amPlanned Maintenance

Description

Please note: This work will be rescheduled for another date ---------- The work is part of activity to establish a robust and resilient data centre infrastructure, this work is scheduled to link our onsite legacy data centres with our modern off-site data centres. This requires a change to our network configuration. This work supports the transformational IMPact Programme managed by IT Services, which aims to enhance our digital services through modern cloud-based, highly available and highly resilient systems. The work will take place between 7am and 9am on Tuesday 2nd July. Every effort has been made to test that the change goes without incident, but there is always a possibility of disruption to services. Services at risk include those hosted by the University. Please note that services hosted externally, such as Outlook and One Drive, would not be affected by this work in any way, except for services which rely on UOB Single-Sign-On. If you have any concerns about this work please contact the IT Service Desk, service-desk@bristol.ac.uk.

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS)

Schedule

July 2, 2019 7:00AM - July 2, 2019 9:00AM BST

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June 26, 2019 1:32PM BST

[Update] Work will be postponed to a later date

February 2019

Issues with access to SU website, JSTOR journals and Blackboard reading lists

February 9, 2019 11:45PM GMT

Issues with access to SU website, JSTOR journals and Blackboard reading listsPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Authentication (Single Sign On), Blackboard, RePlay and Library systems

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February 9, 2019 8:05PM GMT

[Investigating] We are investigating a number of issues including, login problems with the Students Union website Access to journals within JSTOR Problems accessing reading lists within Blackboard.

February 9, 2019 11:45PM GMT

[Resolved] On the evening of Friday 8th February, a problem occurred with the Shibboleth authentication service. The problem affected authentication to the following services: - Library Journals - Gym Membership - Visitor Parking - Student Union Website These issues were picked up at 7pm on Saturday 9th February and investigations took place. Action was taken to resolve the problem and all services were back by 10pm on 9th February.

August 2018

INFO: Upcoming changes to the SSO Service - Information for Service Administrators

August 17, 2018 11:20AM BST

INFO: Upcoming changes to the SSO Service - Information for Service AdministratorsPlanned Maintenance

Description

In late July the certificate used by the Single Sign On (sso.bris.ac.uk) will be updated. Normal users will not be affected by this change. If you are administrator of a local system not managed by IT Services that uses SSO then you will need to ensure your system has appropriate root certificates installed or your service may be disrupted. quovadisglobal.com/QVRepository/DownloadRootsAndCRL/QuoVadisRootCA2G3-SHA256-PEM.aspx

Components

Authentication (Single Sign On)

Schedule

July 26, 2018 2:38PM - July 26, 2018 2:38PM BST

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August 17, 2018 11:19AM BST

[Update] Changes have been completed.

August 17, 2018 11:20AM BST

[Update] Any service needing the new certificate root can obtain this from the link above.

April 2018

Password reset page currently unavailable

April 11, 2018 12:57PM BST

Password reset page currently unavailableService Disruption

Incident Status

Service Disruption

Components

Authentication (Single Sign On)

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April 11, 2018 11:26AM BST

[Identified] The online password reset tool is currently unavailable. IT Services is investigating.

April 11, 2018 12:57PM BST

[Resolved] Password reset form now working. Apologies if any inconvenience caused whilst this was unavailable.

December 2016

Upgrade to Login Servers

December 23, 2016 1:00PM GMT

Upgrade to Login ServersPlanned Maintenance

Description

IT Services will be completing necessary performance upgrades on the University computer login servers. There should be no impact during this time, but if you do experience login errors or delays please contact the Service Desk. This work will take place for an hour at midday each day during the week commencing 19th December.

Components

Authentication (Single Sign On)

Schedule

December 19, 2016 12:00PM - December 23, 2016 1:00PM GMT

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December 19, 2016 12:00PM GMT

[Update] Scheduled maintenance is starting.

December 23, 2016 1:00PM GMT

[Update] Scheduled maintenance is complete.