March 2025

Essential network maintenance: 21-24 March

March 24, 2025 7:00AM GMT

Essential network maintenance: 21-24 MarchPlanned Maintenance

Description

On Friday 21 March from 5:00pm until Monday 24 March 7:00am, IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change may cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact the IT Service Desk if you have any questions or concerns regarding this work. C2502-019

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

March 21, 2025 5:00PM - March 24, 2025 7:00AM GMT

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March 21, 2025 5:00PM GMT

[Update] Scheduled maintenance is starting.

March 24, 2025 7:00AM GMT

[Update] Scheduled maintenance is complete.

Essential network maintenance: Wednesday 19 March

March 19, 2025 7:00PM GMT

Essential network maintenance: Wednesday 19 MarchPlanned Maintenance

Description

On Wednesday 19 March from 5:00pm until 7:00pm, IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change may cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact the IT Service Desk if you have any questions or concerns regarding this work. C2502-019 / C2503-144

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

March 19, 2025 5:00PM - March 19, 2025 7:00PM GMT

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March 19, 2025 5:00PM GMT

[Update] Scheduled maintenance is starting.

March 19, 2025 7:00PM GMT

[Update] Scheduled maintenance is complete.

August 2024

Essential network maintenance: Brief interruptions to services between 5pm and 8pm on 19 August 2024

August 19, 2024 8:00PM BST

Essential network maintenance: Brief interruptions to services between 5pm and 8pm on 19 August 2024Planned Maintenance

Description

On Monday, August 19, between 5 pm and 8 pm, essential network maintenance will take place to conduct a failover test following the recent reconfiguration of our core network. While every effort has been made to ensure there is minimal impact to services, we anticipate that during this change there will be two small interruptions to the network traffic (affecting both wired and wireless) when we remove and reconnect, and services may experience a very brief interruption. These interruptions will happen around 5.30 pm and 7.15 pm. These interruptions to the network will impact access to services hosted on campus and access from campus to online services, including some telephony. We are engaging with key service owners to help mitigate any impact. The network should recover without manual intervention, but IT staff will be on standby during the work to monitor key services and act if required. As always, with changes like this, the network will be classed as ‘at-risk’ for the duration of the work. If you have any concerns or questions regarding this work, please contact the IT Services Desk, bristol.ac.uk/it-services/contacts (Ref: C2407-389)

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Departmental Filestore, Microsoft Office 365 (Outlook, OneDrive), Printing (staff and students), Remote desktop (staff, student, other), Telephony, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

August 19, 2024 5:00PM - August 19, 2024 8:00PM BST

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August 19, 2024 5:00PM BST

[Update] Scheduled maintenance is starting.

August 19, 2024 8:00PM BST

[Update] Scheduled maintenance is complete.

April 2024

Essential maintenance on our Database Systems on 30th April (C2404-193)

April 30, 2024 8:30AM BST

Essential maintenance on our Database Systems on 30th April (C2404-193)Planned Maintenance

Description

There is essential maintenance scheduled on one of our Database Systems for Tuesday 30th April 07:30 to 08:30. The following applications / services will be unavailable at this time. Data Warehouse Business Objects Umbrella Service BO Reporting ~ Accommodation BO Reporting ~ Admissions BO Reporting ~ Alumni BO Reporting ~ Careers BO Reporting ~ Finance BO Reporting ~ HR BO Reporting ~ ITS BO Reporting ~ Planning BO Reporting ~ Students BO Reporting ~ Training IT Services apologises for any inconvenience this may cause. C2404-193

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

April 30, 2024 7:30AM - April 30, 2024 8:30AM BST

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April 30, 2024 7:30AM BST

[Update] Scheduled maintenance is starting.

April 30, 2024 8:30AM BST

[Update] Scheduled maintenance is complete.

Emergency network maintenance

April 29, 2024 8:00PM BST

Emergency network maintenance Planned Maintenance

Description

Emergency network maintenance is scheduled between 5:00 pm and 8:00 pm today, Monday 29th April. We anticipate a brief interruption to a few services listed below starting from 5:30 pm. Please note that the network will be at risk until the maintenance is completed. Impacted Services: QTIC, Lorawan, Langford Vets, BCSG, TNP and BDFI (ref C2404-307)

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

April 29, 2024 5:00PM - April 29, 2024 8:00PM BST

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April 29, 2024 5:00PM BST

[Update] Scheduled maintenance is starting.

April 29, 2024 8:00PM BST

[Update] Scheduled maintenance is complete.

April 2023

Windows Virtual Desktop service maintenance on 26 April at 4.00pm

April 26, 2023 4:30PM BST

Windows Virtual Desktop service maintenance on 26 April at 4.00pmPlanned Maintenance

Description

Please be aware there may be a short reduction in performance for a few seconds to the Remote Desktop Service (Windows Virtual Desktop) on Wednesday 26 April at 4.00 pm. If you encounter any issues please log out and log back in to resolve them. (Ref C2304-042)

Components

Remote desktop (staff, student, other)

Schedule

April 26, 2023 4:00PM - April 26, 2023 4:30PM BST

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April 26, 2023 4:00PM BST

[Update] Scheduled maintenance is starting.

April 26, 2023 4:30PM BST

[Update] Scheduled maintenance is complete.

February 2023

Essential network maintenance impacting multiple services on Saturday 25 February

February 25, 2023 5:00PM GMT

Essential network maintenance impacting multiple services on Saturday 25 FebruaryPlanned Maintenance

Description

Essential work is taking place to the University network services on Saturday 25 February between 9.00am and 5.00pm During this work, there will be an interruption to a number of services from 12.20 pm to 12.50 pm and between 2.30 pm and 3.00 pm. IT staff will be monitoring services to ensure they recover promptly. If you do encounter an issue, please wait and then try connecting again outside these times. If you have any questions or concerns regarding this work, please contact the IT Service Desk, bristol.ac.uk/it-services/contacts (Ref: C2301-320)

Components

Administrative systems (Finance & HR), Departmental Filestore, myERP - Finance & HR system, Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Telephony, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

February 25, 2023 9:00AM - February 25, 2023 5:00PM GMT

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February 25, 2023 9:00AM GMT

[Update] Scheduled maintenance is starting.

February 25, 2023 5:00PM GMT

[Update] Scheduled maintenance is complete.

January 2023

Essential network maintenance impacting multiple services on Saturday 28 January

January 28, 2023 3:00PM GMT

Essential network maintenance impacting multiple services on Saturday 28 JanuaryPlanned Maintenance

Description

Essential work is taking place to the University network services on Saturday 28 January between 9.30am and 3.00pm During this work, there will be an interruption to a number of services from 11.00 am to 11.30 am and potential impact to services between 1.30 pm and 2.00 pm. IT staff will be monitoring services to ensure they recover promptly. If you do encounter an issue, please wait and then try connecting again outside these times. If you have any questions or concerns regarding this work, please contact the IT Service Desk, bristol.ac.uk/it-services/contacts (C2212-035)

Components

Administrative systems (Finance & HR), Departmental Filestore, myERP - Finance & HR system, Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

January 28, 2023 9:30AM - January 28, 2023 3:00PM GMT

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January 28, 2023 9:30AM GMT

[Update] Scheduled maintenance is starting.

January 28, 2023 3:00PM GMT

[Update] Scheduled maintenance is complete.

December 2022

Professional Services Remote Desktop intermittent connection issues

December 21, 2022 1:46PM GMT

Professional Services Remote Desktop intermittent connection issuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Remote desktop (staff, student, other)

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December 1, 2022 5:51PM GMT

[Investigating] We are aware of a fault on the Professional Services Remote Desktop which is causing some connections to be rejected. If you are experiencing problems please try to connect again. We are investigating the issue.

December 1, 2022 6:15PM GMT

[Investigating] If you receive a certificate warning when trying to connect please click to ignore and you should then connect.

December 2, 2022 6:03PM GMT

[Investigating] Investigations are continuing. As above you should still be able to connect by clicking yes to continue past the certificate error (should you have one).

December 6, 2022 1:34PM GMT

[Investigating] Work is scheduled between 5pm and 7pm this evening, 6 December, to help resolve issues. Please note that the service will be unavailable during this time. The work will also impact the Health Sciences Secure Remote Desktop Service. Details can be found on the maintenance item at itstatus.bristol.ac.uk/pages/maintenance/5798d20cc211074a0e000edf/638f440c9caa5566cb4299a5

December 8, 2022 10:44AM GMT

[Investigating] The service is running as normal. However, further work is needed which may cause an interruption to service. This will be scheduled to minimise the impact on teams using this service.

December 8, 2022 12:09PM GMT

[Identified] Further maintenance to the service is proposed for 1pm on 8 December. For details see the maintenance item itstatus.bristol.ac.uk/pages/maintenance/5798d20cc211074a0e000edf/6391cf9393007f053ae7171e

December 21, 2022 1:46PM GMT

[Resolved] This incident was resolved on 8 December

Interruption to Professional Services (specialist apps) Remote Desktop , between 1pm and 2pm on Thursday 8 December

December 8, 2022 2:00PM GMT

Interruption to Professional Services (specialist apps) Remote Desktop , between 1pm and 2pm on Thursday 8 DecemberPlanned Maintenance

Description

The Professional Services (specialist apps) Remote Desktop Service will be unavailable between 1pm and 2pm on Thursday 8 December to allow for emergency maintenance. This service provides a Remote Desktop solution for Professional Staff who need access to specific onsite resources such as SITS and financial software. Please note that the Windows Virtual Desktop for Staff and Students and other Remote Desktop services are not affected. We apologise for any inconvenience caused. If you have any issues related to this work please contact the IT Service Desk, bristol.ac.uk/it-services/contacts

Components

Remote desktop (staff, student, other)

Schedule

December 8, 2022 1:00PM - December 8, 2022 2:00PM GMT

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December 8, 2022 1:00PM GMT

[Update] Scheduled maintenance is starting.

December 8, 2022 2:00PM GMT

[Update] Scheduled maintenance is complete.

Interruption to Professional Services (specialist apps) Remote Desktop and Health Sciences Secure Remote Desktop Service, between 5pm and 7pm on Tuesday 6 December

December 7, 2022 8:23AM GMT

Interruption to Professional Services (specialist apps) Remote Desktop and Health Sciences Secure Remote Desktop Service, between 5pm and 7pm on Tuesday 6 DecemberPlanned Maintenance

Description

The Professional Services (specialist apps) Remote Desktop Service will be unavailable between 5pm and 7pm on Tuesday 6 December to allow for emergency maintenance. This service provides a Remote Desktop solution for Professional Staff who need access to specific onsite resources such as SITS and financial software. The work will also impact the Health Sciences Secure Remote Desktop Service. Please note that the Windows Virtual Desktop for Staff and Students is not affected. We apologise for any inconvenience caused. If you have any issues related to this work please contact the IT Service Desk, bristol.ac.uk/it-services/contacts

Components

Remote desktop (staff, student, other)

Schedule

December 6, 2022 5:00PM - December 6, 2022 7:00PM GMT

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December 7, 2022 8:23AM GMT

[Update] Work was completed as scheduled

December 7, 2022 8:23AM GMT

[Update] Work was completed as scheduled

June 2022

Remote desktop service maintenance

June 15, 2022 4:00PM BST

Remote desktop service maintenance Planned Maintenance

Description

We will be adding profile storage to our remote desktop service. This will have no effect to the availability off the service during this time.

Components

Remote desktop (staff, student, other)

Schedule

June 15, 2022 12:00PM - June 15, 2022 4:00PM BST

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June 15, 2022 12:00PM BST

[Update] Scheduled maintenance is starting.

June 15, 2022 4:00PM BST

[Update] Scheduled maintenance is complete.

September 2021

Filestores unavailable on Virtual Desktop

September 21, 2021 10:26AM BST

Filestores unavailable on Virtual DesktopPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Remote desktop (staff, student, other)

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August 9, 2021 5:16PM BST

[Identified] We are aware of an issue whereby some users cannot access filestores via the Virtual Desktop. We are working with external service providers to get this resolved as soon as possible, but do not have a time frame for resolution.

September 21, 2021 10:26AM BST

[Resolved] This incident is now resolved and filestores are accessible on the virtual desktop service.

March 2021

Issues accessing Remote Gateway

March 26, 2021 9:23AM GMT

Issues accessing Remote GatewayService Disruption

Incident Status

Service Disruption

Components

Remote desktop (staff, student, other)

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March 26, 2021 8:20AM GMT

[Investigating] We are aware of issues affecting the Remote Gateway service and are currently investigating. Apologies for any inconvenience.

March 26, 2021 9:23AM GMT

[Resolved] The issue with the Remote Gateway service has now been resolved.

Extention to essential network maintenance on Monday 22 March

March 22, 2021 11:19PM GMT

Extention to essential network maintenance on Monday 22 MarchPlanned Maintenance

Description

Unfortunately, work this evening to upgrade the University network has overrun. Services are considered at risk while work continues. Details of the work can be found at itstatus.bristol.ac.uk/pages/maintenance/5798d20cc211074a0e000edf/60588c256fef3205351f6cbb

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Student Information Systems (SITS), Telephony, Websites and Intranets, Wired network, Wireless network

Schedule

March 22, 2021 9:00PM - March 22, 2021 11:59PM GMT

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March 22, 2021 9:46PM GMT

[Update] The upgrade to the University network is continuing.

March 22, 2021 11:19PM GMT

[Update] This work has now been completed successfully

Continuation of essential network maintenance - services at risk on the evening of Monday 22 March, 5.30pm-9.00 pm

March 22, 2021 9:00PM GMT

Continuation of essential network maintenance - services at risk on the evening of Monday 22 March, 5.30pm-9.00 pmPlanned Maintenance

Description

Update 9.00 pm 22 March: Unfortunatley work is continuing to complete the network upgrade. Updates can be found on the status page item at itstatus.bristol.ac.uk/pages/maintenance/5798d20cc211074a0e000edf/60590fa08a75dd0537ea55d7 --------------------------------- Following the successful maintenance on the University network during the evening on Friday 19 March and Saturday 20 March we now need to compete the upgrade tonight, Monday 22 March, between 5.30 pm and 9.00 pm. Due to the nature of the issue the University has deemed this critical activity. During the work on Monday 22 March between 5.30 pm and 9.00 pm there will be a potential for interruption to a wide range of services from on and off-campus during the period of the work. We advise staff and students to make appropriate plans to have work available offline during these periods and note alternative contact routes to any services you need to access due to disruption to the phone systems. Affected services include but are not limited to: - University website - Authentication to access University wired and wireless service - Single Sign On and Shibboleth authentication services affecting access to a number of online services - Remote Desktop services - VPN service (due to authentication) - MyBristol - Blackboard (unavailable due to Single Sign On) - Re/Play - Library services - Access to licenced software (IBM SPSS, Ansys Granta Edupack, Rockwave PetraSIM, Sparx EA, Siemens NX12, Visual Components, DNVGL Solar Farmer, COMSOL) - SITS / StudentInfo - Timetabling - Print Release - Departmental Filestore - MyERP - CareerHub - Smarteezie - ALSPAC Clinic Booking System - eBiolabs - data.bris - Skype for Business (On Premise) Telephony - VoIP OneNumber webclient and phone service and Voicemail Service for VoIP - DIVERSP/DataHaven - underpins a number of web based services. Please contact the IT Services Desk if you have any concerns regarding this work. (uob.sharepoint.com/sites/itservices/SitePages/contacts.aspx) ****Please note the following services are not affected by this change**** - Microsoft 365 services - Outlook, Teams etc. - Zoom (providing you are not on campus and are using a link to join a meeting. You may not be able to create a new meeting.) - University texting service - Analogue phones on main campus and Langford campus and telephony at Coombe dingle - Mobiles though if onsite you may need to disable wifi calling. - Mutiltone Pagers - 60 lifts out of 125 - All fire alarms IT Services are investigating mitigating actions to reduce the number of services affected by this work. We apologise for any inconvenience caused while we implement these essential updates.

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Student Information Systems (SITS), Telephony, Websites and Intranets, Wired network, Wireless network

Schedule

March 22, 2021 5:30PM - March 22, 2021 9:00PM GMT

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March 22, 2021 5:30PM GMT

[Update] Scheduled maintenance is starting.

March 22, 2021 9:00PM GMT

[Update] Scheduled maintenance is complete.

Essential network maintenance - services affected on the evening of Saturday 20 March

March 20, 2021 9:00PM GMT

Essential network maintenance - services affected on the evening of Saturday 20 MarchPlanned Maintenance

Description

Update 8.00pm March 20: Work is complete and critical services working. -------- Emergency upgrades will be made to elements of the University network on Saturday 20 March between 6.00 pm and 9.00 pm. Please note that this is part of a series of work and there will be work on the evening of Friday 19 March between 6.00 pm and 9.00 pm when the same services will be affected. (see status page item itstatus.bristol.ac.uk/pages/maintenance/5798d20cc211074a0e000edf/6050e6c4e919ab0536928774) Due to the nature of the issue the University has deemed this critical activity. During the period mentioned above there will be a potential for interruption to a wide range of services from on and off-campus during the period of the work. We advise staff and students to make appropriate plans to have work available offline during these periods and note alternative contact routes to any services you need to access due to disruption to the phone systems. Affected services include but are not limited to: - University website - Authentication to access University wired and wireless service - Single Sign On and Shibboleth authentication services affecting access to a number of online services - Remote Desktop services - VPN service (due to authentication) - MyBristol - Blackboard (unavailable due to Single Sign On) - Re/Play - Library services - Access to licenced software (IBM SPSS, Ansys Granta Edupack, Rockwave PetraSIM, Sparx EA, Siemens NX12, Visual Components, DNVGL Solar Farmer, COMSOL) - SITS / StudentInfo - Timetabling - Print Release - Departmental Filestore - MyERP - CareerHub - Smarteezie - ALSPAC Clinic Booking System - eBiolabs - data.bris - Skype for Business (On Premise) Telephony - VoIP OneNumber webclient and phone service and Voicemail Service for VoIP - DIVERSP/DataHaven - underpins a number of web based services. Please contact the IT Services Desk if you have any concerns regarding this work. (uob.sharepoint.com/sites/itservices/SitePages/contacts.aspx) IT Services are investigating mitigating actions to reduce the number of services affected by this work. ****Please note the following services are not affected by this change**** - Microsoft 365 services - Outlook, Teams etc. - Zoom (providing you are not on campus and are using a link to join a meeting. You may not be able to create a new meeting.) - University texting service - Analogue phones on main campus and Langford campus and telephony at Coombe dingle - Mobiles though if onsite you may need to disable wifi calling. - Mutiltone Pagers - 60 lifts out of 125 - All fire alarms We apologise for any inconvenience caused while we implement these essential updates. (Ref:C2101-156)

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Student Information Systems (SITS), Telephony, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

March 20, 2021 6:00PM - March 20, 2021 9:00PM GMT

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March 20, 2021 6:00PM GMT

[Update] Scheduled maintenance is starting.

March 20, 2021 9:00PM GMT

[Update] Scheduled maintenance is complete.

Essential network maintenance - services affected on the evening of Friday 19 March

March 19, 2021 9:00PM GMT

Essential network maintenance - services affected on the evening of Friday 19 MarchPlanned Maintenance

Description

Emergency upgrades will be made to elements of the University network on Friday 19 March between 6.00 pm and 9.00 pm. Please note that this is part of a series of work and there will be work on the evening of Saturday 20 March between 6.00 pm and 9.00 pm when the same services will be affected. (see IT status page item itstatus.bristol.ac.uk/pages/maintenance/5798d20cc211074a0e000edf/60532f11e919ab0536928861) Due to the nature of the issue the University has deemed this critical activity. During the period mentioned above there will be a potential for interruption to a wide range of services from on and off-campus during the period of the work. We advise staff and students to make appropriate plans to have work available offline during these periods and note alternative contact routes to any services you need to access due to disruption to the phone systems. Affected services include but are not limited to: - University website - Authentication to access University wired and wireless service - Single Sign On and Shibboleth authentication services affecting access to a number of online services - Remote Desktop services - VPN service (due to authentication) - MyBristol - Blackboard (unavailable due to Single Sign On) - Re/Play - Library services - Access to licenced software (IBM SPSS, Ansys Granta Edupack, Rockwave PetraSIM, Sparx EA, Siemens NX12, Visual Components, DNVGL Solar Farmer, COMSOL) - SITS / StudentInfo - Timetabling - Print Release - Departmental Filestore - MyERP - CareerHub - Smarteezie - ALSPAC Clinic Booking System - eBiolabs - data.bris - Skype for Business (On Premise) Telephony - VoIP OneNumber webclient and phone service and Voicemail Service for VoIP - DIVERSP/DataHaven - underpins a number of web based services. Please contact the IT Services Desk if you have any concerns regarding this work. (uob.sharepoint.com/sites/itservices/SitePages/contacts.aspx) ****Please note the following services are not affected by this change**** - Microsoft 365 services - Outlook, Teams etc. - Zoom (providing you are not on campus and are using a link to join a meeting. You may not be able to create a new meeting.) - University texting service - Analogue phones on main campus and Langford campus and telephony at Coombe dingle - Mobiles though if onsite you may need to disable wifi calling. - Mutiltone Pagers - 60 lifts out of 125 - All fire alarms IT Services are investigating mitigating actions to reduce the number of services affected by this work. We apologise for any inconvenience caused while we implement these essential updates. (Ref: C2101-156)

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Student Information Systems (SITS), Telephony, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

March 19, 2021 6:00PM - March 19, 2021 9:00PM GMT

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March 19, 2021 6:00PM GMT

[Update] Scheduled maintenance is starting.

March 19, 2021 9:00PM GMT

[Update] Scheduled maintenance is complete.

Intermittent issues affecting Remote Gateway service

March 18, 2021 3:50PM GMT

Intermittent issues affecting Remote Gateway servicePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Remote desktop (staff, student, other)

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March 12, 2021 5:10PM GMT

[Investigating] We are aware of intermittent issues affecting the Remote Gateway service. This is under investigation, apologies for the inconvenience. If you are experiencing this issue, please try restarting the device you are connecting from and then try to reconnect.

March 18, 2021 3:50PM GMT

[Resolved] The issues affecting the Remote Gateway Service have now been resolved.

Remote gateway issues

March 5, 2021 4:28PM GMT

Remote gateway issuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Remote desktop (staff, student, other)

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March 5, 2021 3:50PM GMT

[Investigating] We have had reports that the remote gateway is intermittently unavailable this afternoon. This is under investigation, apologies for the inconvenience.

March 5, 2021 4:28PM GMT

[Resolved] This issue has been resolved.