September 2020

Upgrade to VPN Service for Chinese students September 6

September 15, 2020 12:48PM BST

Upgrade to VPN Service for Chinese students September 6Planned Maintenance

Description

OES who provide the VPN service for our students in China will be starting an upgrade to this service on Sunday 6 September which will run over 5 consecutive nights between 9 pm and 6 am We are not expecting any downtime but if you do experience issues please switch to another access point.

Components

Remote desktop (staff, student, other)

Schedule

September 6, 2020 9:00PM - September 11, 2020 6:00AM BST

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September 15, 2020 12:48PM BST

[Update] This has been completed

September 15, 2020 12:48PM BST

[Update] This has been completed

July 2020

Firewall upgrade: brief interruption to access to UoB hosted services, 18 July, 10.00am - 3.30pm

July 21, 2020 3:10PM BST

Firewall upgrade: brief interruption to access to UoB hosted services, 18 July, 10.00am - 3.30pmPlanned Maintenance

Description

On Saturday 18 July between the hours of 10.00 am and 3:30 pm IT Services will be undertaking essential network maintenance on the campus firewalls. Whilst every effort has been made to minimize the impact there will be a brief interruption to sessions on University hosted online services. If your session is interrupted refreshing your connection should reconnect you. This interruption will take place between 10.20 am and 11.30 am on Saturday. Please note that eternally hosted services such as Microsoft 365 will not be affected. However, externally hosted services that use Single Sign-On will be affected. Whilst every effort is made to ensure the planned maintenance goes without incident, there is a possibility that the change may briefly impact access to services on the University network outside the time above. Services should be considered ‘at-risk’ during this work. Please contact the IT Service Desk, service-desk@bristol.ac.uk, if you have any questions or concerns regarding this work.

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, myERP - Finance & HR system, Remote desktop (staff, student, other), Student Information Systems (SITS), Websites and Intranets

Schedule

July 18, 2020 10:00AM - July 18, 2020 3:30PM BST

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July 21, 2020 3:09PM BST

[Update] Complete

July 21, 2020 3:09PM BST

[Update] Complete

July 21, 2020 3:10PM BST

[Update] Complete

Firewall upgrade: brief interruption to access to UoB hosted services, 18 July, 18:00 - 23:59

July 18, 2020 11:31PM BST

Firewall upgrade: brief interruption to access to UoB hosted services, 18 July, 18:00 - 23:59Planned Maintenance

Description

On Saturday 18 July between the hours of 18:00 - 23:59 IT Services will be undertaking essential network maintenance on the campus firewalls. Whilst every effort has been made to minimize the impact there is a possibility of interruption to sessions on University hosted online services. If your session is interrupted refreshing your connection should reconnect you. Please note that eternally hosted services such as Microsoft 365 will not be affected. However, externally hosted services that use Single Sign-On will be affected. Whilst every effort is made to ensure the planned maintenance goes without incident, there is a possibility that the change may briefly impact access to services on the University network outside the time above. Services should be considered ‘at-risk’ during this work. Please contact the IT Service Desk, service-desk@bristol.ac.uk, if you have any questions or concerns regarding this work.

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, myERP - Finance & HR system, Remote desktop (staff, student, other), Student Information Systems (SITS), Websites and Intranets

Schedule

July 18, 2020 6:00PM - July 18, 2020 11:59PM BST

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July 18, 2020 6:19PM BST

[Update] Maintenance work started

July 18, 2020 11:31PM BST

[Update] This work has now been completed successfully

April 2020

Network issues across campus

April 30, 2020 9:22AM BST

Network issues across campusService Disruption

Incident Status

Service Disruption

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, myERP - Finance & HR system, Printing (staff and students), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, Websites and Intranets, Wired network, Wireless network, Other services

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April 29, 2020 11:13PM BST

[Investigating] We are aware of network issues across the University campus, we apologise for any inconvenience and will update the status page as soon as we more information

April 30, 2020 2:39AM BST

[Identified] The network issue has been resolved, however, there are continued issues with a number of services that are being restored and the status will be updated here, apologies for the inconvenience

April 30, 2020 9:22AM BST

[Resolved] All services have now been resolved

Change to login of Remote Desktop Gateway Service at 2pm on 8 April

April 20, 2020 5:04PM BST

Change to login of Remote Desktop Gateway Service at 2pm on 8 AprilPlanned Maintenance

Description

We have made some change to improve how the Remote Desktop Gateway (bristol.ac.uk/it-services/advice/homeusers/remote/#info10) operates. As a result, you will have to make one small change when logging into the gateway and your remote computer. Currently, you use the UOB\username format to log in. From Wednesday 8 April at 2.00 pm please log in using the format username@bristol.ac.uk Apart from that change, everything should be the same as usual. If you have any issues with accessing the Remote Desktop Gateway service, please contact the IT Service Desk.

Components

Remote desktop (staff, student, other)

Schedule

April 8, 2020 2:00PM - April 8, 2020 2:30PM BST

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April 20, 2020 5:03PM BST

[Update] Change is complete

April 20, 2020 5:04PM BST

[Update] Change to the login for the Remote Desktop Gateway is now username@bristol.ac.uk

March 2020

Staff and Student Remote Desktop Service unavailable

March 16, 2020 1:54PM GMT

Staff and Student Remote Desktop Service unavailableService Disruption

Incident Status

Service Disruption

Components

Remote desktop (staff, student, other)

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March 16, 2020 1:36PM GMT

[Investigating] We are aware of an issue with the Staff and Student Remote Desktop Service and we are working to resolve this now.

March 16, 2020 1:54PM GMT

[Resolved] The issue with the Staff & Student Remote Desktop Service has now been resolved.

February 2020

Network incident affecting access to internal services

February 6, 2020 2:54PM GMT

Network incident affecting access to internal servicesService Disruption

Incident Status

Service Disruption

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

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February 5, 2020 10:39AM GMT

[Investigating] We are currently experiencing a problem with the University network. This means that a range of services hosted by the University are currently unavailable. This will affect access to Eduroam, websites, Sympa (sending to mailing lists), Departmental Filestore and logging onto University managed computers. This does not affect services hosted externally such as Microsoft Office 365. We are working to identify the cause and recover services. We apologise for the disruption and hope to have services back soon.

February 5, 2020 11:49AM GMT

[Investigating] We are still investigating the issue and we have updated the list of affected services. We will send another update after 1:00PM

February 5, 2020 1:38PM GMT

[Investigating] We are still investigating the incident affecting the University network, we have been working to resolve the issue and make improvements to allow services to work. You may have noticed that some services are now available, but they should be considered at risk as the main problem has not been fixed. We believe we know the cause of the problem and are currently working to recover all services, but we cannot confirm when. We’ll be providing a further update at 3:30PM

February 5, 2020 3:19PM GMT

[Monitoring] Working with our hardware supplier we have applied some changes to stabilise the network to allow services to become available. We are currently testing these services. We will continue to monitor the situation for the rest of the day and overnight. If you continue to have issues please contact the IT Service Desk. Thank you for your patience during this incident.

February 5, 2020 5:14PM GMT

[Monitoring] The following services are still impacted by this issue and are being investigated: SITS RXWorks MyERP Student printing (in certain areas)

February 6, 2020 9:58AM GMT

[Monitoring] The following services are still impacted by this issue and are being investigated: SITS MyERP RXWorks Printing BMS Wired network connections in various locations Oracle Applications Syllabus+

February 6, 2020 10:32AM GMT

[Identified] It has been identified that there are still some residual network issues causing impact to services. Further work will be taking place today. It is anticipated that this work should not affect services but there are inevitable risks to such work. We will provide an update later today. If you are seeing issues with other systems not mentioned above, please do contact the IT Service Desk, service-desk@bristol.ac.uk. Many thanks for your continued patience while we work to resolve this.

February 6, 2020 2:54PM GMT

[Resolved] Following additional work this morning we are pleased to announce that services are now working as usual and the University network is stable. If you continue to have any issues, you may need to restart your computer, printer or desktop application. If problems persist, please contact the IT Services Desk for assistance. Thank you for your understanding and patience as we recovered from this incident and to apologise for the inconvenience caused by this event.

December 2019

At risk notification for essential network maintenance on Sunday 8 December

December 8, 2019 4:00PM GMT

At risk notification for essential network maintenance on Sunday 8 DecemberPlanned Maintenance

Description

As part of the Infrastructure Modernisation Programme (IMPact) work to upgrade our networks, between 10am and 4pm on Sunday 8 December, essential network maintenance will be taking place to ensure resilience of services. Whilst every effort has been made to ensure the planned maintenance goes without incident, there is a possibility that the change could impact all live services. Although there is never a convenient time to conduct this work, we've scheduled this against the Critical Dates Calendar to ensure that we are minimising impact on the University. Please contact the IT Service Desk if you have any questions about this work: bristol.ac.uk/it-services/contacts

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

December 8, 2019 10:00AM - December 8, 2019 4:00PM GMT

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December 8, 2019 10:00AM GMT

[Update] Scheduled maintenance is starting.

December 8, 2019 4:00PM GMT

[Update] Scheduled maintenance is complete.

September 2019

Network Upgrade: services unavailable 6pm to 2am on 12 September

September 12, 2019 11:37PM BST

Network Upgrade: services unavailable 6pm to 2am on 12 SeptemberPlanned Maintenance

Description

Work on elements of the network infrastructure to improve and enhance the reliance of service will take place on Thursday 12 September starting at 6.00pm and complete at 2.00am on 13 September. This is part of a series of proposed work taking place over the summer. See news item. bristol.ac.uk/it-services/news/2019/network28aug.html A significant number of services will be unavailable for all or part of the upgrade window from 6pm to 2am. They include: • Single-Sign-On and Shibboleth authentication (affecting access to a number of services e.g Blackboard) • University websites on the Plone CMS • Website editing (Zope / Plone / T4) • MyERP • SITS/eVision • MyStudents • Unit and Programme Management System (UPMS) • Student Info • Online Registration / Photo ID upload • Unit and Programme Catalogue • Self-service password reset • MyBristol Portal • Research Data Storage Facility • Skype for Business • VOIP / OneNumber • Staff Remote Desktop / Student Remote Desktop • Business Intelligence • Wiki service • Questionmark Perception • SAFE • CODA • FEC Project Costing • CareerHub • ALSPAC Clinic Booking System and data warehouse and catalogue • UCard (updating access) • Unit and Programme Management System UPMS • SDN • RX-Works We apologise for any inconvenience this work may cause. Please note the work does not affect the Microsoft Office 365 suite of tools portal.office.com e.g. Outlook, Office, OneDrive and SharePoint. If you have any concerns or questions over the proposed work please contact the IT Service Desk service-desk@bristol.ac.uk.

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, Websites and Intranets

Schedule

September 12, 2019 6:00PM - September 13, 2019 2:00AM BST

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September 12, 2019 6:00PM BST

[Update] Scheduled maintenance is starting.

September 12, 2019 11:18PM BST

[Update] Unfortunately, the work was not successfully completed. Services should be available as normal. Testing is taking place to ensure everything is back and working. If you encounter any problems accessing services please contact the IT Service Desk, service-desk@bristol.ac.uk

September 12, 2019 11:37PM BST

[Update] The maintenance work has finished but was not successfully completed. Services should have returned or will be available very soon. If you continue to have problems accessing services please email the IT Service Desk, service-desk@bristol.ac.uk.

Network configuration updates, Tuesday 3rd September

September 5, 2019 8:25AM BST

Network configuration updates, Tuesday 3rd SeptemberPlanned Maintenance

Description

Work on elements of the network infrastructure to improve and enhance the reliance of service will take place on Tuesday 3rd September between 17:00 and 20:00. This work is not expected to impact any live production services but all services should be considered at risk during this period. This is part of a series of proposed work taking place over the summer.

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

September 3, 2019 5:00PM - September 3, 2019 8:00PM BST

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September 5, 2019 8:25AM BST

[Update] this work has completed

July 2019

Network configuration updates – 29 and 31 July, 5pm-10pm. Services at Risk

July 29, 2019 8:50PM BST

Network configuration updates – 29 and 31 July, 5pm-10pm. Services at RiskPlanned Maintenance

Description

Work on elements of the network infrastructure to improve and enhance the reliance of service will take place on Monday 29 July and Wednesday 31 July   This is part of series of proposed work taking place over the summer.  See news item.   • Monday 29 July, between 5pm and 10pm. • Wednesday 31 July, between 5pm and 10pm.   A significant number of services should be considered at risk with a small number possibly experiencing a brief interruption to service of five to ten minutes during the periods of work. A list of the services at risk include:   - MyERP - SITS - Skype for Business - VOIP - Staff Remote Desktop - Student Remote Desktop - Business Intelligence - MyBristol Portal - Wiki service - Web Content Management Systems (Zope / Plone) - Questionmark Perception -SAFE - CODA - FEC Project Costing - Authentications services (Shibboleth / SSO) - CareerHub - ALSPAC Clinic Booking System and data warehouse and catalogue - UCard (updating access) - Unit and Programme Management System UPMS - SDN - RX-Works   We apologise for any inconvenience this work may cause.  Please contact the IT Service Desk, service-desk@bristol.ac.uk,  if you have any concerns regarding this work.

Components

Authentication (Single Sign On), myERP - Finance & HR system, Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

July 29, 2019 5:00PM - July 29, 2019 10:00PM BST

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July 29, 2019 6:54PM BST

[Update] The update work began at 5pm. Reports of a number of services affected.

July 29, 2019 7:43PM BST

[Update] A number of services have been impacted by the update work. In particular, DNS, which has resulted in websites hosted by the University being unavailable. We are working to resolve the issue.

July 29, 2019 8:21PM BST

[Update] Due to the impact of the planned change, the work has been stopped and we are rolling back to the original state. Currently testing services. We hope that all services will be back to normal soon.

July 29, 2019 8:50PM BST

[Update] The update has not been applied. We have rolled back to the original state and services should now be back or back shortly.

June 2019

POSTPONED At risk notification: essential network change on Tuesday 2nd July 7am-9am

June 26, 2019 1:32PM BST

POSTPONED At risk notification: essential network change on Tuesday 2nd July 7am-9amPlanned Maintenance

Description

Please note: This work will be rescheduled for another date ---------- The work is part of activity to establish a robust and resilient data centre infrastructure, this work is scheduled to link our onsite legacy data centres with our modern off-site data centres. This requires a change to our network configuration. This work supports the transformational IMPact Programme managed by IT Services, which aims to enhance our digital services through modern cloud-based, highly available and highly resilient systems. The work will take place between 7am and 9am on Tuesday 2nd July. Every effort has been made to test that the change goes without incident, but there is always a possibility of disruption to services. Services at risk include those hosted by the University. Please note that services hosted externally, such as Outlook and One Drive, would not be affected by this work in any way, except for services which rely on UOB Single-Sign-On. If you have any concerns about this work please contact the IT Service Desk, service-desk@bristol.ac.uk.

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS)

Schedule

July 2, 2019 7:00AM - July 2, 2019 9:00AM BST

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June 26, 2019 1:32PM BST

[Update] Work will be postponed to a later date

May 2019

Issues with network and telephony

May 30, 2019 10:42AM BST

Issues with network and telephonyService Disruption

Incident Status

Service Disruption

Components

Blackboard, RePlay and Library systems, Printing (staff and students), Remote desktop (staff, student, other), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

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May 18, 2019 9:23AM BST

[Investigating] From around 5AM there have been problems with some aspects of networking and telephony. IT Services are investigating the issue and will provide updates as soon as possible.

May 18, 2019 11:00AM BST

[Investigating] Although Blackboard appears to be up there are issues authenticating with Single Sign On and is not allowing logons

May 18, 2019 12:22PM BST

[Monitoring] Very early this morning the University experienced an issue affecting our network. This affected access to all online and networked services hosted at the University, including telephony. The exact cause is currently unknown. We are continuing to investigate the cause. Staff in IT Services have been working to resolve the issue and services are now back but we are monitoring the situation. Access to services hosted externally, such as Microsoft Office 365 suite of applications were unaffected on devices outside of the University network. However, those services, such as Blackboard, using our Single Sign On service were affected. We apologise for any inconvenience this has caused. We will continue to monitor the situation. Updates will be posted here on the IT status page If you continue to have issues, please contact the IT Service Desk on our out of hours phone service 0117 428 2100 or email service-desk@bristol.ac.uk.

May 30, 2019 10:42AM BST

[Resolved] This issue has been identified and actions have been put in place to resolve them

February 2019

Issues connecting to the staff remote desktop

February 5, 2019 11:27AM GMT

Issues connecting to the staff remote desktopPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Remote desktop (staff, student, other)

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February 1, 2019 12:06PM GMT

[Monitoring] Due to the high number of people working from home, our remote desktop service is in popular demand and we have maxed out our connections. If you are unable to connect, please try and connect using the VPN. bris.ac.uk/it-services/advice/homeusers/uobonly/uobvpn

February 5, 2019 11:27AM GMT

[Resolved] Remote desktop services are now available.

June 2018

Staff/Student Remote Desktop occasional access problems

June 7, 2018 11:24AM BST

Staff/Student Remote Desktop occasional access problemsPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Remote desktop (staff, student, other)

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May 14, 2018 2:21PM BST

[Investigating] Some users may experience connectivity problems connecting to the Remote Desktops. This is being investigated.

June 7, 2018 11:24AM BST

[Resolved] Remote Desktops are working.

March 2018

Staff Remote Desktop login problems

March 8, 2018 8:16AM GMT

Staff Remote Desktop login problemsPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Remote desktop (staff, student, other)

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March 1, 2018 10:47AM GMT

[Investigating] Some staff are experiencing problems connecting to the Staff remote desktop. This is currently being investigated. A workaround would be to use the VPN. Further information: bristol.ac.uk/it-services/advice/homeusers/remote

March 8, 2018 8:16AM GMT

[Resolved] Remote Desktop Service now working. Apologies for any inconvenience if you were trying to access whilst unavailable.

January 2018

Slow access to staff remote desktop

January 11, 2018 3:11PM GMT

Slow access to staff remote desktopPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Remote desktop (staff, student, other)

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January 11, 2018 2:28PM GMT

[Investigating] We are experiencing some problems with slow access to the Staff Remote Desktop. This is currently being investigated.

January 11, 2018 3:11PM GMT

[Resolved] Staff remote desktop is now working satisfactorily. Apologies for any inconvenience caused whilst you may of found it unavailable whilst it was loading.

Remote desktop - issue accessing filestores

January 10, 2018 5:14PM GMT

Remote desktop - issue accessing filestoresDegraded Performance

Incident Status

Degraded Performance

Components

Remote desktop (staff, student, other)

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January 10, 2018 1:23PM GMT

[Investigating] The "This PC" shortcut for accessing filestores on the staff remote desktop is not displaying filestores automatically. This is being investigated. In the the meantime you can access your files by clicking on the start menu and selecting "documents" This will bring up the "This PC" window with your myfiles documents displayed. To access other folders click the arrow next to "This PC" in the navigation bar at the top and select the folder from the list.

January 10, 2018 5:14PM GMT

[Resolved] This issue has now been resolved. Access to files via "This PC" is working as normal.

Staff Remote Desktop unavailable

January 10, 2018 11:21AM GMT

Staff Remote Desktop unavailablePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Remote desktop (staff, student, other)

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January 10, 2018 10:53AM GMT

[Investigating] The staff remote desktop is currently unavailable. This is being investigated. Staff can use the student remote desktop as a workaround. bristol.ac.uk/it-services/advice/homeusers/remote/studentdesktop

January 10, 2018 11:21AM GMT

[Resolved] This issue has been resolved. The staff remote desktop is available.

September 2017

Remote desktops unavailable

September 7, 2017 12:40PM BST

Remote desktops unavailableSecurity Issue

Incident Status

Security Issue

Components

Remote desktop (staff, student, other)

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September 7, 2017 10:33AM BST

[Investigating] The staff and student remote desktops are unavailable. We are working on a resolution.

September 7, 2017 12:40PM BST

[Resolved] The remote desktops are now available.