March 2025

Essential network maintenance: 21-24 March

March 24, 2025 7:00AM GMT

Essential network maintenance: 21-24 MarchPlanned Maintenance

Description

On Friday 21 March from 5:00pm until Monday 24 March 7:00am, IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change may cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact the IT Service Desk if you have any questions or concerns regarding this work. C2502-019

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

March 21, 2025 5:00PM - March 24, 2025 7:00AM GMT

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March 21, 2025 5:00PM GMT

[Update] Scheduled maintenance is starting.

March 24, 2025 7:00AM GMT

[Update] Scheduled maintenance is complete.

Essential network maintenance: Wednesday 19 March

March 19, 2025 7:00PM GMT

Essential network maintenance: Wednesday 19 MarchPlanned Maintenance

Description

On Wednesday 19 March from 5:00pm until 7:00pm, IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change may cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact the IT Service Desk if you have any questions or concerns regarding this work. C2502-019 / C2503-144

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

March 19, 2025 5:00PM - March 19, 2025 7:00PM GMT

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March 19, 2025 5:00PM GMT

[Update] Scheduled maintenance is starting.

March 19, 2025 7:00PM GMT

[Update] Scheduled maintenance is complete.

Essential network maintenance Priory Road - Thursday 13th March

March 13, 2025 9:00AM GMT

Essential network maintenance Priory Road - Thursday 13th MarchPlanned Maintenance

Description

Due to essential maintenance, Students/Staff in Priory Road buildings may see a 1–2-hour outage to Wired and Wireless between the hours of 7am and 9am on Thursday 13th of March. Outage is across the Priory Road complex to the following buildings but not limited to: · Priory Rd D Block · Priory Road E Block · Priory Road F Block Change Ref: (C2502-254 )

Components

Wired network

Schedule

March 13, 2025 7:00AM - March 13, 2025 9:00AM GMT

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March 13, 2025 7:00AM GMT

[Update] Scheduled maintenance is starting.

March 13, 2025 9:00AM GMT

[Update] Scheduled maintenance is complete.

October 2024

At risk notification: Essential Network Maintenance on Monday 21 October, 5 pm to 7 pm

October 21, 2024 7:00PM BST

At risk notification: Essential Network Maintenance on Monday 21 October, 5 pm to 7 pmPlanned Maintenance

Description

IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change will cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact the IT Services Desk, bristol.ac.uk/it-services/contacts, if you have any questions or concerns regarding this work. (Ref: C2409-154)

Components

Wired network, Wireless network, Other services

Schedule

October 21, 2024 5:00PM - October 21, 2024 7:00PM BST

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October 21, 2024 5:00PM BST

[Update] Scheduled maintenance is starting.

October 21, 2024 7:00PM BST

[Update] Scheduled maintenance is complete.

MyERP Update Patching - 1st October 2024

October 1, 2024 6:15PM BST

MyERP Update Patching - 1st October 2024Planned Maintenance

Description

Please be aware there will be disruption with connectivity to MyERP on Tuesday 1st October between 6:10pm-6:15pm approx, please ensure any work is completed around this time C2409-182 MyERP PROD WSUS / SQL Update patching

Components

myERP - Finance & HR system

Schedule

October 1, 2024 6:10PM - October 1, 2024 6:15PM BST

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October 1, 2024 6:10PM BST

[Update] Scheduled maintenance is starting.

October 1, 2024 6:15PM BST

[Update] Scheduled maintenance is complete.

April 2024

Essential maintenance on our Database Systems on 30th April (C2404-193)

April 30, 2024 8:30AM BST

Essential maintenance on our Database Systems on 30th April (C2404-193)Planned Maintenance

Description

There is essential maintenance scheduled on one of our Database Systems for Tuesday 30th April 07:30 to 08:30. The following applications / services will be unavailable at this time. Data Warehouse Business Objects Umbrella Service BO Reporting ~ Accommodation BO Reporting ~ Admissions BO Reporting ~ Alumni BO Reporting ~ Careers BO Reporting ~ Finance BO Reporting ~ HR BO Reporting ~ ITS BO Reporting ~ Planning BO Reporting ~ Students BO Reporting ~ Training IT Services apologises for any inconvenience this may cause. C2404-193

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

April 30, 2024 7:30AM - April 30, 2024 8:30AM BST

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April 30, 2024 7:30AM BST

[Update] Scheduled maintenance is starting.

April 30, 2024 8:30AM BST

[Update] Scheduled maintenance is complete.

Emergency network maintenance

April 29, 2024 8:00PM BST

Emergency network maintenance Planned Maintenance

Description

Emergency network maintenance is scheduled between 5:00 pm and 8:00 pm today, Monday 29th April. We anticipate a brief interruption to a few services listed below starting from 5:30 pm. Please note that the network will be at risk until the maintenance is completed. Impacted Services: QTIC, Lorawan, Langford Vets, BCSG, TNP and BDFI (ref C2404-307)

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

April 29, 2024 5:00PM - April 29, 2024 8:00PM BST

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April 29, 2024 5:00PM BST

[Update] Scheduled maintenance is starting.

April 29, 2024 8:00PM BST

[Update] Scheduled maintenance is complete.

February 2024

At Risk Notification: Essential Network maintenance on Saturday , 17 February , 9 am-3pm

February 17, 2024 3:45PM GMT

At Risk Notification: Essential Network maintenance on Saturday , 17 February , 9 am-3pmPlanned Maintenance

Description

As part of our work to ensure our University data centres are resilient, we are carrying out some essential maintenance on Saturday , 17 February , 9 am-3pm. Every effort has been made to test that the change goes without incident, but there is always a possibility of service disruption. IT staff will check services during the work to ensure prompt recovery should any issues arise. If you have any queries or concerns, please do not hesitate to contact the IT Service Desk, bristol.ac.uk/it-services/contacts (Ref: C2401-062)

Components

Wired network, Wireless network, Other services

Schedule

February 17, 2024 9:00AM - February 17, 2024 3:00PM GMT

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February 17, 2024 12:08PM GMT

[Update] Work is underway

February 17, 2024 3:45PM GMT

[Update] Maintenance work complete.

June 2023

MyERP unavailable from 5 pm on 2 June to 7 pm on 4 June

June 4, 2023 7:00PM BST

MyERP unavailable from 5 pm on 2 June to 7 pm on 4 JunePlanned Maintenance

Description

MyERP will be unavailable from 5 pm on Friday 2 June until 7 pm on Sunday 4 June.  (REF: C2305-027)

Components

myERP - Finance & HR system

Schedule

June 2, 2023 5:00PM - June 4, 2023 7:00PM BST

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June 2, 2023 5:00PM BST

[Update] Scheduled maintenance is starting.

June 4, 2023 7:00PM BST

[Update] Scheduled maintenance is complete.

February 2023

Essential network maintenance impacting multiple services on Saturday 25 February

February 25, 2023 5:00PM GMT

Essential network maintenance impacting multiple services on Saturday 25 FebruaryPlanned Maintenance

Description

Essential work is taking place to the University network services on Saturday 25 February between 9.00am and 5.00pm During this work, there will be an interruption to a number of services from 12.20 pm to 12.50 pm and between 2.30 pm and 3.00 pm. IT staff will be monitoring services to ensure they recover promptly. If you do encounter an issue, please wait and then try connecting again outside these times. If you have any questions or concerns regarding this work, please contact the IT Service Desk, bristol.ac.uk/it-services/contacts (Ref: C2301-320)

Components

Administrative systems (Finance & HR), Departmental Filestore, myERP - Finance & HR system, Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Telephony, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

February 25, 2023 9:00AM - February 25, 2023 5:00PM GMT

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February 25, 2023 9:00AM GMT

[Update] Scheduled maintenance is starting.

February 25, 2023 5:00PM GMT

[Update] Scheduled maintenance is complete.

January 2023

Essential network maintenance impacting multiple services on Saturday 28 January

January 28, 2023 3:00PM GMT

Essential network maintenance impacting multiple services on Saturday 28 JanuaryPlanned Maintenance

Description

Essential work is taking place to the University network services on Saturday 28 January between 9.30am and 3.00pm During this work, there will be an interruption to a number of services from 11.00 am to 11.30 am and potential impact to services between 1.30 pm and 2.00 pm. IT staff will be monitoring services to ensure they recover promptly. If you do encounter an issue, please wait and then try connecting again outside these times. If you have any questions or concerns regarding this work, please contact the IT Service Desk, bristol.ac.uk/it-services/contacts (C2212-035)

Components

Administrative systems (Finance & HR), Departmental Filestore, myERP - Finance & HR system, Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

January 28, 2023 9:30AM - January 28, 2023 3:00PM GMT

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January 28, 2023 9:30AM GMT

[Update] Scheduled maintenance is starting.

January 28, 2023 3:00PM GMT

[Update] Scheduled maintenance is complete.

December 2022

Network maintenance in Colston Street, Winkworth and Deans Court

December 5, 2022 10:00AM GMT

Network maintenance in Colston Street, Winkworth and Deans CourtPlanned Maintenance

Description

The wired and wireless networks will be unavailable between 8am and 10pm on Monday the 5th in the following locations: 33 Colston Street Winkworth House Deans Court

Components

Wireless network, Other services

Schedule

December 5, 2022 8:00AM - December 5, 2022 10:00AM GMT

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December 5, 2022 8:00AM GMT

[Update] Scheduled maintenance is starting.

December 5, 2022 10:00AM GMT

[Update] Scheduled maintenance is complete.

March 2022

MyERP unavailable between 8am and 10am on Tuesday 29th March

March 29, 2022 10:00AM BST

MyERP unavailable between 8am and 10am on Tuesday 29th March Planned Maintenance

Description

Due to essential maintenance to support the End of Year Payroll, the MyERP service will be inaccessible to users on Tuesday 29 March between 8am and 10am. We apologise for any inconvenience this may cause. (Ref: C2203-004)

Components

myERP - Finance & HR system

Schedule

March 29, 2022 8:00AM - March 29, 2022 10:00AM BST

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March 29, 2022 8:00AM BST

[Update] Scheduled maintenance is starting.

March 29, 2022 10:00AM BST

[Update] Scheduled maintenance is complete.

March 2021

Essential network maintenance 16 March 5pm-9pm

March 16, 2021 9:00PM GMT

Essential network maintenance 16 March 5pm-9pmPlanned Maintenance

Description

Essential network maintenance will take place between 5.00 pm and 9.00 pm on Tuesday 16 March on elements of the network related to our offsite Data Centre. We do not anticipate any interruptions to services due to this work. (Ref:C2103-206)

Components

Wired network, Other services

Schedule

March 16, 2021 5:00PM - March 16, 2021 9:00PM GMT

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March 16, 2021 5:00PM GMT

[Update] Scheduled maintenance is starting.

March 16, 2021 9:00PM GMT

[Update] Scheduled maintenance is complete.

November 2020

Network maintenance Arts Library - Weds 25th November 6am

November 25, 2020 7:00AM GMT

Network maintenance Arts Library - Weds 25th November 6amPlanned Maintenance

Description

We are undertaking scheduled network maintenance at the Arts Library on the 25th of November at 6 AM. Wired and wireless network services will be at risk between 6 -7 AM, with a ~10 minutes outage between 6:00 – 6:10. During this time, both services will be disrupted temporarily.

Components

Wired network

Schedule

November 25, 2020 6:00AM - November 25, 2020 7:00AM GMT

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November 25, 2020 6:00AM GMT

[Update] Scheduled maintenance is starting.

November 25, 2020 7:00AM GMT

[Update] Scheduled maintenance is complete.

July 2020

Network testing 9th July. 17:00-22:00

July 9, 2020 10:00PM BST

Network testing 9th July. 17:00-22:00 Planned Maintenance

Description

As part of our work to ensure our University network and is resilient and suitably scaled we are carrying out some network testing in our off-site data centres after business hours on Tuesday 7th, Wednesday 8th and Thursday 9th July. Every effort has been made to test that the testing goes without incident, but there is always a possibility of disruption to services. The work will be carried out between 17:00-22:00 This work supports the transformational IMPact Programme managed by IT Services, which aims to enhance our digital services through modern cloud-based, highly available and highly resilient systems

Components

Wired network

Schedule

July 9, 2020 5:00PM - July 9, 2020 10:00PM BST

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July 9, 2020 5:00PM BST

[Update] Scheduled maintenance is starting.

July 9, 2020 10:00PM BST

[Update] Scheduled maintenance is complete.

Network testing 8th July. 17:00-22:00

July 8, 2020 10:00PM BST

Network testing 8th July. 17:00-22:00 Planned Maintenance

Description

As part of our work to ensure our University network and is resilient and suitably scaled we are carrying out some network testing in our off-site data centres after business hours on Tuesday 7th, Wednesday 8th and Thursday 9th July. Every effort has been made to test that the testing goes without incident, but there is always a possibility of disruption to services. The work will be carried out between 17:00-22:00 This work supports the transformational IMPact Programme managed by IT Services, which aims to enhance our digital services through modern cloud-based, highly available and highly resilient systems

Components

Wired network

Schedule

July 8, 2020 5:00PM - July 8, 2020 10:00PM BST

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July 8, 2020 5:00PM BST

[Update] Scheduled maintenance is starting.

July 8, 2020 10:00PM BST

[Update] Scheduled maintenance is complete.

Network testing 7th July. 17:00-22:00

July 7, 2020 10:00PM BST

Network testing 7th July. 17:00-22:00 Planned Maintenance

Description

As part of our work to ensure our University network and is resilient and suitably scaled we are carrying out some network testing in our off-site data centres after business hours on Tuesday 7th, Wednesday 8th and Thursday 9th July. Every effort has been made to test that the testing goes without incident, but there is always a possibility of disruption to services. The work will be carried out between 17:00-22:00 This work supports the transformational IMPact Programme managed by IT Services, which aims to enhance our digital services through modern cloud-based, highly available and highly resilient systems

Components

Wired network

Schedule

July 7, 2020 5:00PM - July 7, 2020 10:00PM BST

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July 7, 2020 5:00PM BST

[Update] Scheduled maintenance is starting.

July 7, 2020 10:00PM BST

[Update] Scheduled maintenance is complete.

May 2020

MyERP essential maintenance Thursday 28th May

May 28, 2020 10:10PM BST

MyERP essential maintenance Thursday 28th MayPlanned Maintenance

Description

IT Services will be performing essential maintenance to MyERP on Thursday 28th May between 09:00pm and 10:10pm During this time users who are not connected to the VPN service may not be able to access MyERP. If you are unable to access MyERP during the maintenance window, please connect to the VPN service in order to access MyERP.

Components

myERP - Finance & HR system

Schedule

May 28, 2020 9:00PM - May 28, 2020 10:10PM BST

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May 28, 2020 9:00PM BST

[Update] Scheduled maintenance is starting.

May 28, 2020 10:10PM BST

[Update] Scheduled maintenance is complete.

February 2020

Network incident affecting access to internal services

February 6, 2020 2:54PM GMT

Network incident affecting access to internal servicesService Disruption

Incident Status

Service Disruption

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

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February 5, 2020 10:39AM GMT

[Investigating] We are currently experiencing a problem with the University network. This means that a range of services hosted by the University are currently unavailable. This will affect access to Eduroam, websites, Sympa (sending to mailing lists), Departmental Filestore and logging onto University managed computers. This does not affect services hosted externally such as Microsoft Office 365. We are working to identify the cause and recover services. We apologise for the disruption and hope to have services back soon.

February 5, 2020 11:49AM GMT

[Investigating] We are still investigating the issue and we have updated the list of affected services. We will send another update after 1:00PM

February 5, 2020 1:38PM GMT

[Investigating] We are still investigating the incident affecting the University network, we have been working to resolve the issue and make improvements to allow services to work. You may have noticed that some services are now available, but they should be considered at risk as the main problem has not been fixed. We believe we know the cause of the problem and are currently working to recover all services, but we cannot confirm when. We’ll be providing a further update at 3:30PM

February 5, 2020 3:19PM GMT

[Monitoring] Working with our hardware supplier we have applied some changes to stabilise the network to allow services to become available. We are currently testing these services. We will continue to monitor the situation for the rest of the day and overnight. If you continue to have issues please contact the IT Service Desk. Thank you for your patience during this incident.

February 5, 2020 5:14PM GMT

[Monitoring] The following services are still impacted by this issue and are being investigated: SITS RXWorks MyERP Student printing (in certain areas)

February 6, 2020 9:58AM GMT

[Monitoring] The following services are still impacted by this issue and are being investigated: SITS MyERP RXWorks Printing BMS Wired network connections in various locations Oracle Applications Syllabus+

February 6, 2020 10:32AM GMT

[Identified] It has been identified that there are still some residual network issues causing impact to services. Further work will be taking place today. It is anticipated that this work should not affect services but there are inevitable risks to such work. We will provide an update later today. If you are seeing issues with other systems not mentioned above, please do contact the IT Service Desk, service-desk@bristol.ac.uk. Many thanks for your continued patience while we work to resolve this.

February 6, 2020 2:54PM GMT

[Resolved] Following additional work this morning we are pleased to announce that services are now working as usual and the University network is stable. If you continue to have any issues, you may need to restart your computer, printer or desktop application. If problems persist, please contact the IT Services Desk for assistance. Thank you for your understanding and patience as we recovered from this incident and to apologise for the inconvenience caused by this event.