January 2020

Essential network maintenance Thurs 9th January

January 9, 2020 9:00AM GMT

Essential network maintenance Thurs 9th JanuaryPlanned Maintenance

Description

Some essential network maintenance will be carried out on our off-site data centre between 0700-0900 on Thursday 9th January. Every effort has been made to test that the change goes without incident, but there is always a possibility of disruption to services. Whilst no service impact is thought likely off-site IT services should be considered at-risk during this period.

Components

Wired network

Schedule

January 9, 2020 7:00AM - January 9, 2020 9:00AM GMT

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January 9, 2020 7:00AM GMT

[Update] Scheduled maintenance is starting.

January 9, 2020 9:00AM GMT

[Update] Scheduled maintenance is complete.

December 2019

At risk notification for essential network maintenance on Sunday 8 December

December 8, 2019 4:00PM GMT

At risk notification for essential network maintenance on Sunday 8 DecemberPlanned Maintenance

Description

As part of the Infrastructure Modernisation Programme (IMPact) work to upgrade our networks, between 10am and 4pm on Sunday 8 December, essential network maintenance will be taking place to ensure resilience of services. Whilst every effort has been made to ensure the planned maintenance goes without incident, there is a possibility that the change could impact all live services. Although there is never a convenient time to conduct this work, we've scheduled this against the Critical Dates Calendar to ensure that we are minimising impact on the University. Please contact the IT Service Desk if you have any questions about this work: bristol.ac.uk/it-services/contacts

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

December 8, 2019 10:00AM - December 8, 2019 4:00PM GMT

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December 8, 2019 10:00AM GMT

[Update] Scheduled maintenance is starting.

December 8, 2019 4:00PM GMT

[Update] Scheduled maintenance is complete.

November 2019

Essential network maintenance Tues 12th November

November 12, 2019 10:45PM GMT

Essential network maintenance Tues 12th NovemberPlanned Maintenance

Description

Some essential network maintenance will be carried out on our off-site data centre between 1800-2245 on Tuesday 12th November. Every effort has been made to test that the change goes without incident, but there is always a possibility of disruption to services. Whilst no service impact is thought likely off-site IT services should be considered at-risk during this period.

Components

Wired network

Schedule

November 12, 2019 6:00PM - November 12, 2019 10:45PM GMT

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November 12, 2019 6:00PM GMT

[Update] Scheduled maintenance is starting.

November 12, 2019 10:45PM GMT

[Update] Scheduled maintenance is complete.

September 2019

Network configuration work

September 13, 2019 4:06PM BST

Network configuration work Planned Maintenance

Description

There is network configuration work planned for this morning between 07:00 and 09:00 - this is not expected to impact any live services

Components

Wired network

Schedule

September 5, 2019 7:00AM - September 5, 2019 9:00AM BST

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September 13, 2019 4:06PM BST

[Update] Completed

Network configuration updates, Tuesday 3rd September

September 5, 2019 8:25AM BST

Network configuration updates, Tuesday 3rd SeptemberPlanned Maintenance

Description

Work on elements of the network infrastructure to improve and enhance the reliance of service will take place on Tuesday 3rd September between 17:00 and 20:00. This work is not expected to impact any live production services but all services should be considered at risk during this period. This is part of a series of proposed work taking place over the summer.

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

September 3, 2019 5:00PM - September 3, 2019 8:00PM BST

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September 5, 2019 8:25AM BST

[Update] this work has completed

July 2019

Network maintenance - Thursday 4th July

July 4, 2019 8:15AM BST

Network maintenance - Thursday 4th JulyPlanned Maintenance

Description

We are undertaking network maintenance on Thursday 4th July from 0730 to 0815. ERP users at this time may need to re-login. No impact is anticipated for other services. In the event of any issues on during this window, please inform the Service Desk.

Components

Other services

Schedule

July 4, 2019 7:30AM - July 4, 2019 8:15AM BST

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July 4, 2019 7:30AM BST

[Update] Scheduled maintenance is starting.

July 4, 2019 8:15AM BST

[Update] Scheduled maintenance is complete.

June 2019

Thursday 27th June - Network maintenance 15:00-16:00

June 27, 2019 4:00PM BST

Thursday 27th June - Network maintenance 15:00-16:00Planned Maintenance

Description

We are undertaking network maintenance today: 15:00 to 16:00. No impact is anticipated. However in the event of any issues on during this period, please inform the Service Desk.

Components

Other services

Schedule

June 27, 2019 3:00PM - June 27, 2019 4:00PM BST

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June 27, 2019 3:00PM BST

[Update] Scheduled maintenance is starting.

June 27, 2019 4:00PM BST

[Update] Scheduled maintenance is complete.

Network Maintenance change – Tuesday 25th June 1600 to 1800

June 25, 2019 6:00PM BST

Network Maintenance change – Tuesday 25th June 1600 to 1800Planned Maintenance

Description

It is necessary to test resilience of production services in the primary Datacentre This will take place between 07:30 - 08:00 on Wednesday 26th June. Whilst no impact is expected as a result of this change, all services should be considered at risk. In the event of any issues during this period, please inform the Service Desk.

Components

Other services

Schedule

June 25, 2019 4:00PM - June 25, 2019 6:00PM BST

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June 25, 2019 4:00PM BST

[Update] Scheduled maintenance is starting.

June 25, 2019 6:00PM BST

[Update] Scheduled maintenance is complete.

Network maintenance - Tuesday 18th June 0800 to 0900

June 18, 2019 9:00AM BST

Network maintenance - Tuesday 18th June 0800 to 0900Planned Maintenance

Description

On Tuesday 18th June 0800 to 0900, there will be a failover between core network devices within the Campus data centre in Bristol. There may be a brief interruption to the services listed below: ERP Document Archive ERP Web service SITS TopDesk Any interruption will be planned for with mitigating steps ready to stabilise service. If any additional issues are seen with services during this window, please forward details to the Service Desk.

Components

Wired network

Schedule

June 18, 2019 8:00AM - June 18, 2019 9:00AM BST

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June 18, 2019 8:00AM BST

[Update] Scheduled maintenance is starting.

June 18, 2019 9:00AM BST

[Update] Scheduled maintenance is complete.

Friday 14th June - Network maintenance 08:00-08:30

June 14, 2019 8:30AM BST

Friday 14th June - Network maintenance 08:00-08:30Planned Maintenance

Description

Between 0800 – 0830 on Friday 14th June, there will be some changes made to core network devices in DC1 & DC2. These changes are to rectify issues affecting ERP service delivery seen on Thursday 13th. There is no impact anticipated as a result of this activity. However if any connectivity issues are seen relating to ERP or other web services at this time, please forward details to the Service Desk.

Components

Wired network

Schedule

June 14, 2019 8:00AM - June 14, 2019 8:30AM BST

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June 14, 2019 8:00AM BST

[Update] Scheduled maintenance is starting.

June 14, 2019 8:30AM BST

[Update] Scheduled maintenance is complete.

Thurs 13th June: Hardware replacement within the Campus datacentre

June 13, 2019 9:00AM BST

Thurs 13th June: Hardware replacement within the Campus datacentrePlanned Maintenance

Description

Between Thursday 13th June 0700 to 0900, there will be hardware replacement activity within the Campus datacentre. There is no impact anticipated as a result of this activity. However if any connectivity issues are seen relating to the limited number of services based in the Slough datacentre on Thursday, please forward details to the Service Desk.

Components

Other services

Schedule

June 13, 2019 7:00AM - June 13, 2019 9:00AM BST

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June 13, 2019 7:00AM BST

[Update] Scheduled maintenance is starting.

June 13, 2019 9:00AM BST

[Update] Scheduled maintenance is complete.

May 2019

Thurs 9th May 08:00 -09:00 Datacentre Maintenance Slough

May 9, 2019 9:00AM BST

Thurs 9th May 08:00 -09:00 Datacentre Maintenance SloughPlanned Maintenance

Description

Between Thursday 9th May 0800 to 0900, there will be platform upgrade activity within the datacentre in Slough. There is no impact anticipated as a result of this activity. However if any connectivity issues are seen relating to the limited number of services based in the Slough datacentre on Thursday, please forward details to the Service Desk.

Components

Wired network

Schedule

May 9, 2019 8:00AM - May 9, 2019 9:00AM BST

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May 9, 2019 8:00AM BST

[Update] Scheduled maintenance is starting.

May 9, 2019 9:00AM BST

[Update] Scheduled maintenance is complete.

April 2019

Emergency maintenance to Data Center, could effect services

April 10, 2019 9:00AM BST

Emergency maintenance to Data Center, could effect servicesPlanned Maintenance

Description

Emergency maintenance is needed to help resolve a persistent problem affecting the following services. Work will take place on Tuesday 2nd April between 8am and 9am. During this time there may be a short break to the following services of up to 5 minutes. We apologise for the inconvenience this may cause. If you have any concerns about this work please contact the IT Services Desk. Business seervices at risk are; SITS CareerHub Unit and Programme Management System UPMS ALSPAC Arcadia ALSPAC databases SSCM Stata Application SSCM Stata Application

Components

Other services

Schedule

April 10, 2019 8:00AM - April 10, 2019 9:00AM BST

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April 10, 2019 8:00AM BST

[Update] Scheduled maintenance is starting.

April 10, 2019 9:00AM BST

[Update] Scheduled maintenance is complete.

March 2019

Planned network maintenance, Thursday 28th March 2019 8-9am

March 28, 2019 9:00AM GMT

Planned network maintenance, Thursday 28th March 2019 8-9amPlanned Maintenance

Description

Work is scheduled to take place to upgrade 2 Switches in the Data Centre. Due to their configuration, there should be no complete loss of service to the servers connected.

Components

Wired network

Schedule

March 28, 2019 8:00AM - March 28, 2019 9:00AM GMT

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March 28, 2019 8:00AM GMT

[Update] Scheduled maintenance is starting.

March 28, 2019 9:00AM GMT

[Update] Scheduled maintenance is complete.

December 2018

Issues with telephony - no audio

December 7, 2018 10:12AM GMT

Issues with telephony - no audioPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Telephony

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December 4, 2018 3:04PM GMT

[Investigating] We are aware of issues with the University telephony where certain callers can't hear audio, this is currently under investigation.

December 7, 2018 10:12AM GMT

[Resolved] The Telephony Service in now fully operational again.

May 2018

myERP minor maintenance

May 1, 2018 10:01PM BST

myERP minor maintenance Planned Maintenance

Description

Updates to myERP between 21:00 & 22:00 on 1st May. Minor changes to the sign in service for myERP will occur between 9PM and 10PM on Tuesday 1st May. You may find that there are brief disruptions to your ability to sign in during this period.

Components

myERP - Finance & HR system

Schedule

May 1, 2018 9:00PM - May 1, 2018 10:01PM BST

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May 1, 2018 9:00PM BST

[Update] myERP maintenance is starting.

May 1, 2018 10:01PM BST

[Update] myErp maintenance is complete.

April 2018

myERP updates

April 25, 2018 10:00AM BST

myERP updatesPlanned Maintenance

Description

IT Services will be carrying out some minor work on the myERP service during the finance "at risk" period between 8AM - 10AM on Wednesday 25th April. There should be no significant user disruption. If you are logged in, you may find you are returned to the home screen during this period; if this occurs you can continue as normal and no further action will be necessary.

Components

myERP - Finance & HR system

Schedule

April 25, 2018 8:00AM - April 25, 2018 10:00AM BST

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April 25, 2018 8:00AM BST

[Update] myERP at-risk maintenance window starting.

April 25, 2018 10:00AM BST

[Update] myERP at-risk maintenance complete.

March 2017

Essential network maintenance: services at risk

March 1, 2017 9:00AM GMT

Essential network maintenance: services at riskPlanned Maintenance

Description

At risk notification: Between 8 and 9am on Tuesday 28th February and Wednesday 1st March we are performing essential network maintenance. Please be aware that all services should be considered at risk during this period. We do not anticipate any noticeable interruptions to services due to this work.

Components

Wired network, Other services

Schedule

March 1, 2017 8:00AM - March 1, 2017 9:00AM GMT

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March 1, 2017 8:00AM GMT

[Update] Scheduled maintenance is starting.

March 1, 2017 9:00AM GMT

[Update] Scheduled maintenance is complete.

February 2017

Essential network maintenance: services at risk

February 28, 2017 9:00AM GMT

Essential network maintenance: services at riskPlanned Maintenance

Description

At risk notification: Between 8 and 9am on Tuesday 28th February and Wednesday 1st March we are performing essential network maintenance. Please be aware that all services should be considered at risk during this period. We do not anticipate any noticeable interruptions to services due to this work.

Components

Wired network, Other services

Schedule

February 28, 2017 8:00AM - February 28, 2017 9:00AM GMT

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February 28, 2017 8:00AM GMT

[Update] Scheduled maintenance is starting.

February 28, 2017 9:00AM GMT

[Update] Scheduled maintenance is complete.

September 2016

Network Testing to enable our Offsite Datacentre

September 6, 2016 11:00AM BST

Network Testing to enable our Offsite DatacentrePlanned Maintenance

Description

[02 September 2016] In preparation for the migration of services to the new offsite data centre and the establishment of the next phase of the BlueCrystal High Performance Computing systems, the university network will undergo a period of pre-requisite testing, during which Internet access may be affected and should therefore be considered ‘At Risk’. Date and Time of Network Testing: Tuesday 6th September – 09:00 - 11:00 Tuesday 13th September - 08:00 - 09:00 This period of network testing should have no impact to live services, however, Internet access should be considered ‘At Risk’ during the times specified above.

Components

Schedule

September 6, 2016 9:00AM - September 6, 2016 11:00AM BST

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September 6, 2016 9:00AM BST

[Update] Scheduled maintenance is starting.

September 6, 2016 11:00AM BST

[Update] Scheduled maintenance is complete.