March 2025

Programme & Unit Catalogue - Service Disruption

March 26, 2025 9:04AM GMT

Programme & Unit Catalogue - Service Disruption Service Disruption

Incident Status

Service Disruption

Components

Websites and Intranets

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March 14, 2025 2:05PM GMT

[Investigating] The programme and unit catalogues on the University of Bristol website are currently experiencing a total disruption and are unavailable. Users are unable to access any functionality provided by these services. We are working to resolve this issue as a priority and hope to restore service soon.

March 17, 2025 9:50AM GMT

[Monitoring] Access to the Unit Programme Catalogue has resumed but monitoring continues

March 26, 2025 9:04AM GMT

[Resolved] This issue is now resolved

Essential network maintenance: 21-24 March

March 24, 2025 7:00AM GMT

Essential network maintenance: 21-24 MarchPlanned Maintenance

Description

On Friday 21 March from 5:00pm until Monday 24 March 7:00am, IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change may cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact the IT Service Desk if you have any questions or concerns regarding this work. C2502-019

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

March 21, 2025 5:00PM - March 24, 2025 7:00AM GMT

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March 21, 2025 5:00PM GMT

[Update] Scheduled maintenance is starting.

March 24, 2025 7:00AM GMT

[Update] Scheduled maintenance is complete.

Essential network maintenance: Wednesday 19 March

March 19, 2025 7:00PM GMT

Essential network maintenance: Wednesday 19 MarchPlanned Maintenance

Description

On Wednesday 19 March from 5:00pm until 7:00pm, IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change may cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact the IT Service Desk if you have any questions or concerns regarding this work. C2502-019 / C2503-144

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

March 19, 2025 5:00PM - March 19, 2025 7:00PM GMT

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March 19, 2025 5:00PM GMT

[Update] Scheduled maintenance is starting.

March 19, 2025 7:00PM GMT

[Update] Scheduled maintenance is complete.

February 2025

Unit & Programme Catalogue performance issues

February 26, 2025 8:24AM GMT

Unit & Programme Catalogue performance issuesDegraded Performance

Incident Status

Degraded Performance

Components

Websites and Intranets

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February 21, 2025 12:10PM GMT

[Investigating] The Unit & Programme Catalogue is currently experiencing performance problems. The issue is being investigated

February 26, 2025 8:24AM GMT

[Resolved] This issue is now considered to be resolved. Should there be any further issues affecting the UPC they will be posted here.

January 2025

Essential maintenance on our Database Systems on 28th January

January 28, 2025 8:30AM GMT

Essential maintenance on our Database Systems on 28th JanuaryPlanned Maintenance

Description

There is essential maintenance scheduled on one of our Database Systems on Tuesday 28th January 07:30 to 08:30. The Wiki will be unavailable at this time. IT Services apologises for any inconvenience this may cause. C2412-126

Components

Websites and Intranets, Other services

Schedule

January 28, 2025 7:30AM - January 28, 2025 8:30AM GMT

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January 28, 2025 7:30AM GMT

[Update] Scheduled maintenance is starting.

January 28, 2025 8:30AM GMT

[Update] Scheduled maintenance is complete.

Issues with search function on main UoB website

January 15, 2025 10:59PM GMT

Issues with search function on main UoB websiteDegraded Performance

Incident Status

Degraded Performance

Components

Websites and Intranets

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January 15, 2025 3:05PM GMT

[Investigating] We are aware of issues with the search function on the UoB website and these are currently being investigated - please be aware that pages can still be navigated to if the pathway is known - it is just the search function that is not currently working

January 15, 2025 10:59PM GMT

[Resolved] This issue is now resolved and the search function on the main UoB website is now active again

Virtual Tour website maintenance

January 15, 2025 6:19PM GMT

Virtual Tour website maintenance Planned Maintenance

Description

The Virtual Tour website is temporarily down for maintenance bristol.ac.uk/virtual-tour We apologise for the inconvenience

Components

Websites and Intranets

Schedule

January 14, 2025 6:19PM - January 15, 2025 6:19PM GMT

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January 14, 2025 6:22PM GMT

[Update] Scheduled maintenance is starting.

January 15, 2025 6:19PM GMT

[Update] Scheduled maintenance is complete.

Virtual Tour website maintenance

January 14, 2025 5:00PM GMT

Virtual Tour website maintenancePlanned Maintenance

Description

The Virtual Tour website is temporarily down for maintenance bristol.ac.uk/virtual-tour We apologise for the inconvenience

Components

Websites and Intranets

Schedule

January 14, 2025 2:14PM - January 14, 2025 5:00PM GMT

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January 14, 2025 2:19PM GMT

[Update] Scheduled maintenance is starting.

January 14, 2025 5:00PM GMT

[Update] Scheduled maintenance is complete.

UOB website performance issues

January 14, 2025 9:19AM GMT

UOB website performance issuesDegraded Performance

Incident Status

Degraded Performance

Components

Websites and Intranets

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January 13, 2025 10:47AM GMT

[Identified] We are aware of some performance issues on our main website bristol.ac.uk Pages may be slower to load than normal. We are investigating the issue and apologise for the inconvenience.

January 13, 2025 12:36PM GMT

[Identified] Our investigation continues, next update by 3pm

January 13, 2025 2:56PM GMT

[Identified] We are still investigating this issue. Apologies for the inconvenience. Next update 3.30

January 13, 2025 3:49PM GMT

[Identified] We are continuing to investigate this issue. Next update 4.45

January 13, 2025 4:57PM GMT

[Monitoring] Work continues on the performance issues, and potential solutions are being monitored overnight

January 14, 2025 9:19AM GMT

[Resolved] This issue has now been resolved

December 2024

SITS essential maintenance: Sat 14 December - Sun 15th December

December 15, 2024 5:00PM GMT

SITS essential maintenance: Sat 14 December - Sun 15th DecemberPlanned Maintenance

Description

There is essential maintenance scheduled on the Student Information System (SITS) from Saturday 14th December at 7:00 am to Sunday 15th December 5:00 pm. SITS desktop client and e:Vision web pages will be unavailable during this time. The following applications/services will be also affected: Studentinfo Online Registration MyStudents BO Reporting ~ Students BO Reporting ~ Accommodation Unit and Programme Management System UPMS Open Day booking system Unit and Programme Catalogues PGT First Sift Tool STaR (previously BDC e-Portfolio) Degree Ceremonies Oracle Applications and Student Standard Jobs Password Reset System Please note that some content will also be unavailable via MyBristol. Other applications may be indirectly affected, for example being unable to refresh data from SITS. Please contact the IT Services Desk if you have any questions or concerns regarding this work bristol.ac.uk/it-services/contacts (REF:C2411-044)

Components

Student Information Systems (SITS), Websites and Intranets, Other services

Schedule

December 14, 2024 7:00AM - December 15, 2024 5:00PM GMT

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December 14, 2024 7:00AM GMT

[Update] Scheduled maintenance is starting.

December 15, 2024 5:00PM GMT

[Update] Scheduled maintenance is complete.

Essential maintenance on our Database Systems on 5th December

December 5, 2024 9:00AM GMT

Essential maintenance on our Database Systems on 5th DecemberPlanned Maintenance

Description

There is essential maintenance scheduled on one of our Database Systems on Thursday 5th December 07:30 to 09:00. The following applications / services may be affected: Online Timetables Contact Directory Datahub Refresh IT Services apologises for any inconvenience this may cause. C2410-061

Components

Websites and Intranets, Other services

Schedule

December 5, 2024 7:30AM - December 5, 2024 9:00AM GMT

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December 5, 2024 7:30AM GMT

[Update] Scheduled maintenance is starting.

December 5, 2024 9:00AM GMT

[Update] Scheduled maintenance is complete.

Essential maintenance on our Database Systems on 3rd December

December 3, 2024 11:30AM GMT

Essential maintenance on our Database Systems on 3rd DecemberPlanned Maintenance

Description

Work on our database systems this morning has been extended. The following applications / services will be unavailable at this time. Identity Manager (Microsoft) - MIM (Integration) BO Reporting ~ Students, Datahub DATA_INT Photo ID Upload Legend Library Services Platform Gmail mail name change app Shared Mailboxes Ucard Identity Matching Service PIMS Studentinfo/Online Registration Standard Jobs Active Directory Domain Services (Integration) QREG Miscellaneous Groups Management RXCO IT Services apologises for any inconvenience this may cause. C2410-063

Components

Websites and Intranets, Other services

Schedule

December 3, 2024 10:17AM - December 3, 2024 11:30AM GMT

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December 3, 2024 10:20AM GMT

[Update] Scheduled maintenance is starting.

December 3, 2024 11:30AM GMT

[Update] Scheduled maintenance is complete.

Essential maintenance on our Database Systems on 3rd December

December 3, 2024 9:00AM GMT

Essential maintenance on our Database Systems on 3rd DecemberPlanned Maintenance

Description

There is essential maintenance scheduled on one of our Database Systems for Tuesday 3rd December 07:30 to 09:00. The following applications / services will be unavailable at this time. Identity Manager (Microsoft) - MIM (Integration) BO Reporting ~ Students, Datahub DATA_INT Photo ID Upload Legend Library Services Platform Gmail mail name change app Shared Mailboxes Ucard Identity Matching Service PIMS Studentinfo/Online Registration Standard Jobs Active Directory Domain Services (Integration) QREG Miscellaneous Groups Management RXCO IT Services apologises for any inconvenience this may cause. C2410-063

Components

Websites and Intranets, Other services

Schedule

December 3, 2024 7:30AM - December 3, 2024 9:00AM GMT

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December 3, 2024 7:30AM GMT

[Update] Scheduled maintenance is starting.

December 3, 2024 9:00AM GMT

[Update] Scheduled maintenance is complete.

Essential maintenance to T4, services unavailable 8am to 9.30am on Monday 2nd December.

December 2, 2024 9:30AM GMT

Essential maintenance to T4, services unavailable 8am to 9.30am on Monday 2nd December.Planned Maintenance

Description

T4 (the University's website content management system) will be unavailable on the 2nd December from 8am to 9.30am for planned maintenance. During the downtime the live website will remain online, but T4 will not be accessible and web editors will not be able to add new content or make changes to any content. IT Services apologises for any inconvenience this may cause. Please contact the IT Services Desk if you have any questions or concerns regarding this work bristol.ac.uk/it-services/contacts (REF: C2410-074)

Components

Websites and Intranets, Other services

Schedule

December 2, 2024 8:00AM - December 2, 2024 9:30AM GMT

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December 2, 2024 8:00AM GMT

[Update] Scheduled maintenance is starting.

December 2, 2024 9:30AM GMT

[Update] Scheduled maintenance is complete.

November 2024

Essential maintenance to SITS, services unavailable 6pm-9pm on Monday 11th November.

November 11, 2024 9:00PM GMT

Essential maintenance to SITS, services unavailable 6pm-9pm on Monday 11th November.Planned Maintenance

Description

Essential maintenance to the SITS system will be taking place on Monday 11th November between 6pm and 9pm. During this time, the following services will be unavailable. Password Reset System Studentinfo Online Registration MyStudents BO Reporting ~ Students BO Reporting ~ Accommodation Unit and Programme Management System UPMS Open Day booking system Unit and Programme Catalogues PGT First Sift Tool STaR (previously BDC e-Portfolio) Degree Ceremonies Oracle Applications and Student Standard Jobs eVision Please contact the IT Service Desk if you have any questions or concerns regarding this work bristol.ac.uk/it-services/contacts (REF: C2410-336)

Components

Student Information Systems (SITS), Websites and Intranets, Other services

Schedule

November 11, 2024 6:00PM - November 11, 2024 9:00PM GMT

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November 11, 2024 6:00PM GMT

[Update] Scheduled maintenance is starting.

November 11, 2024 9:00PM GMT

[Update] Scheduled maintenance is complete.

University Web Services down

November 6, 2024 10:05AM GMT

University Web Services downService Disruption

Incident Status

Service Disruption

Components

Websites and Intranets

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November 6, 2024 8:31AM GMT

[Investigating] bristol.ac.uk is currently unavailable and returning a 503 error. IT Service are currently investigating - further updates to follow.

November 6, 2024 9:53AM GMT

[Investigating] Issues are still being seen on UoB web pages (including T4 hosted ones) - IT Services continue to investigate

November 6, 2024 10:05AM GMT

[Resolved] This issue is now resolved and website is back up.

October 2024

Essential maintenance on Wiki - Thurs 17 October

October 17, 2024 11:00AM BST

Essential maintenance on Wiki - Thurs 17 OctoberPlanned Maintenance

Description

This wiki service will be unavailable for a short period between 10AM and 11AM on Thursday 17th October 2024 for maintenance.

Components

Websites and Intranets

Schedule

October 17, 2024 10:00AM - October 17, 2024 11:00AM BST

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October 17, 2024 10:02AM BST

[Update] Scheduled maintenance is starting.

October 17, 2024 11:00AM BST

[Update] Scheduled maintenance is complete.

Issues with t4

October 14, 2024 3:19PM BST

Issues with t4Degraded Performance

Incident Status

Degraded Performance

Components

Websites and Intranets

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October 14, 2024 1:53PM BST

[Investigating] IT Services are investigating issues with T4 which is currently showing as unavailable - users are still able to log in but are unable to carry out any actions and are seeing a "something went wrong error". This will impact any t4 admins who want to make changes to webpages. Further news to follow.

October 14, 2024 3:19PM BST

[Resolved] This issue has now been resolved.

September 2024

Essential maintenance on Bristol News page - Monday 23rd September

September 23, 2024 4:00PM BST

Essential maintenance on Bristol News page - Monday 23rd SeptemberPlanned Maintenance

Description

The search feature on the Bristol News page may experience brief periods of unavailability between 2pm and 4pm on the 23rd September whilst essential maintenance is carried out

Components

Websites and Intranets

Schedule

September 23, 2024 2:00PM - September 23, 2024 4:00PM BST

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September 23, 2024 2:00PM BST

[Update] Scheduled maintenance is starting.

September 23, 2024 4:00PM BST

[Update] Scheduled maintenance is complete.

Essential network maintenance: Between 5 pm and 6 pm on Thursday 5 September

September 5, 2024 6:00PM BST

Essential network maintenance: Between 5 pm and 6 pm on Thursday 5 SeptemberPlanned Maintenance

Description

IT Services will perform essential network maintenance on Thursday, September 5, between 5:00 p.m. and 6:00 p.m. Whilst every effort has been made to ensure the planned maintenance goes without incident services in Bristol should be considered ‘at-risk’ during this period. Please contact the IT Services Desk, bristol.ac.uk/it-services/contacts if you have any questions or concerns regarding this work. (Ref: C2401-196)

Components

Departmental Filestore, Student Information Systems (SITS), Telephony, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

September 5, 2024 5:00PM - September 5, 2024 6:00PM BST

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September 5, 2024 5:00PM BST

[Update] Scheduled maintenance is starting.

September 5, 2024 6:00PM BST

[Update] Scheduled maintenance is complete.