August 2024

Essential network maintenance: Brief interruptions to services between 5pm and 8pm on 19 August 2024

August 19, 2024 8:00PM BST

Essential network maintenance: Brief interruptions to services between 5pm and 8pm on 19 August 2024Planned Maintenance

Description

On Monday, August 19, between 5 pm and 8 pm, essential network maintenance will take place to conduct a failover test following the recent reconfiguration of our core network. While every effort has been made to ensure there is minimal impact to services, we anticipate that during this change there will be two small interruptions to the network traffic (affecting both wired and wireless) when we remove and reconnect, and services may experience a very brief interruption. These interruptions will happen around 5.30 pm and 7.15 pm. These interruptions to the network will impact access to services hosted on campus and access from campus to online services, including some telephony. We are engaging with key service owners to help mitigate any impact. The network should recover without manual intervention, but IT staff will be on standby during the work to monitor key services and act if required. As always, with changes like this, the network will be classed as ‘at-risk’ for the duration of the work. If you have any concerns or questions regarding this work, please contact the IT Services Desk, bristol.ac.uk/it-services/contacts (Ref: C2407-389)

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Departmental Filestore, Microsoft Office 365 (Outlook, OneDrive), Printing (staff and students), Remote desktop (staff, student, other), Telephony, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

August 19, 2024 5:00PM - August 19, 2024 8:00PM BST

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August 19, 2024 5:00PM BST

[Update] Scheduled maintenance is starting.

August 19, 2024 8:00PM BST

[Update] Scheduled maintenance is complete.

July 2024

Wiki essential maintenance : Wednesday 24th July

July 24, 2024 2:00PM BST

Wiki essential maintenance : Wednesday 24th JulyPlanned Maintenance

Description

The Wiki will be intermittently unavailable between 10.30am and 2pm on Wednesday 24th July due to essential maintenance

Components

Websites and Intranets

Schedule

July 24, 2024 10:30AM - July 24, 2024 2:00PM BST

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July 24, 2024 10:30AM BST

[Update] Scheduled maintenance is starting.

July 24, 2024 2:00PM BST

[Update] Scheduled maintenance is complete.

At Risk Notification: Essential Network maintenance on Tuesday, 23 July, 5 pm-10 pm

July 23, 2024 10:00PM BST

At Risk Notification: Essential Network maintenance on Tuesday, 23 July, 5 pm-10 pmPlanned Maintenance

Description

As part of our work to ensure our University data centres are resilient, we are carrying out some essential maintenance on Tuesday, 23 July, 5.00 pm – 10.00 pm. Every effort has been made to test that the change goes without incident, but there is always a possibility of service disruption. IT staff will check services during the work to ensure prompt recovery should any issues arise. If you have any queries or concerns, please do not hesitate to contact the IT Service Desk, bristol.ac.uk/it-services/contacts (Ref: C2405-082)

Components

Websites and Intranets, Wired network, Wireless network, Other services

Schedule

July 23, 2024 5:00PM - July 23, 2024 10:00PM BST

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July 23, 2024 5:00PM BST

[Update] Scheduled maintenance is starting.

July 23, 2024 10:00PM BST

[Update] Scheduled maintenance is complete.

Wiki essential maintenance: Thurs 18th July

July 18, 2024 1:00PM BST

Wiki essential maintenance: Thurs 18th JulyPlanned Maintenance

Description

The Wiki will be intermittently unavailable between 9am and 1pm on Thursday 18th July due to essential maintenance

Components

Websites and Intranets

Schedule

July 18, 2024 9:00AM - July 18, 2024 1:00PM BST

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July 18, 2024 9:00AM BST

[Update] Scheduled maintenance is starting.

July 18, 2024 1:00PM BST

[Update] Scheduled maintenance is complete.

Essential maintenance on our Database Systems on Tuesday 2nd July

July 2, 2024 8:30AM BST

Essential maintenance on our Database Systems on Tuesday 2nd JulyPlanned Maintenance

Description

There is essential maintenance scheduled on one of our Database Systems for Tuesday 2nd July 07:30 to 08:30. The following applications / services will be unavailable at this time. Identity Manager (Microsoft) - MIM (Integration) BO Reporting ~ Students, Datahub DATA_INT Photo ID Upload Legend Library Services Platform Gmail mail name change app Shared Mailboxes Ucard MyBristol Portal (Integration) Identity Matching Service PIMS Studentinfo/Online Registration Standard Jobs Active Directory Domain Services (Integration) QREG Miscellaneous Groups Management RXCO IT Services apologises for any inconvenience this may cause. C2404-235

Components

Blackboard, RePlay and Library systems, Websites and Intranets, Other services

Schedule

July 2, 2024 7:30AM - July 2, 2024 8:30AM BST

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July 2, 2024 7:30AM BST

[Update] Scheduled maintenance is starting.

July 2, 2024 8:30AM BST

[Update] Scheduled maintenance is complete.

May 2024

T4 website content management system upgrade: 8th - 22nd May

May 23, 2024 9:31AM BST

T4 website content management system upgrade: 8th - 22nd MayPlanned Maintenance

Description

The University is upgrading its website content management system T4 (Terminalfour) to the latest version to make it more secure and improve functionality. We now have a confirmed two-week window of T4 downtime to allow migration of content to the new upgraded version: Wednesday 8 May to Tuesday 21 May 2024. During the downtime the live website will remain online, but T4 will not be accessible and you will not be able to add new content or make changes to any content. Other platforms are not affected and you can use them as normal: Blackboard SharePoint Social media Pure CampusPress (Bristol blogs) Job adverts Any pending or draft content you save in T4 before the downtime starts will be available to continue working on in the new version. You will not be able to publish anything during the downtime. The Digital Experience team will only support business-critical content updates during the downtime. If you have any business-critical content that must be published during this time, please contact web-editor@bristol.ac.uk

Components

Websites and Intranets

Schedule

May 8, 2024 8:00AM - May 21, 2024 6:30PM BST

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May 8, 2024 8:00AM BST

[Update] Scheduled maintenance is starting.

May 21, 2024 3:22PM BST

[Update] The upgrade and testing is nearing completion, but IT Services have identified an outstanding configuration task on Monday afternoon that needs to be completed before this can be made available. The teams are working very hard to get everything completed, but it seems likely that this will put us a day behind our original schedule and T4 will not be available until Thursday 23 May. We apologise for any inconvenience caused. If you have anything urgent that must be published before Thursday, please email the Digital Experience team at web-editor@bristol.ac.uk. Our main priority is to ensure T4 is available for all users, so we ask that you only contact us if your content must be published on Wednesday.

May 23, 2024 9:31AM BST

[Update] The update to T4 is now complete.

April 2024

Essential maintenance on our Database Systems on 30th April (C2404-193)

April 30, 2024 8:30AM BST

Essential maintenance on our Database Systems on 30th April (C2404-193)Planned Maintenance

Description

There is essential maintenance scheduled on one of our Database Systems for Tuesday 30th April 07:30 to 08:30. The following applications / services will be unavailable at this time. Data Warehouse Business Objects Umbrella Service BO Reporting ~ Accommodation BO Reporting ~ Admissions BO Reporting ~ Alumni BO Reporting ~ Careers BO Reporting ~ Finance BO Reporting ~ HR BO Reporting ~ ITS BO Reporting ~ Planning BO Reporting ~ Students BO Reporting ~ Training IT Services apologises for any inconvenience this may cause. C2404-193

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

April 30, 2024 7:30AM - April 30, 2024 8:30AM BST

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April 30, 2024 7:30AM BST

[Update] Scheduled maintenance is starting.

April 30, 2024 8:30AM BST

[Update] Scheduled maintenance is complete.

Emergency network maintenance

April 29, 2024 8:00PM BST

Emergency network maintenance Planned Maintenance

Description

Emergency network maintenance is scheduled between 5:00 pm and 8:00 pm today, Monday 29th April. We anticipate a brief interruption to a few services listed below starting from 5:30 pm. Please note that the network will be at risk until the maintenance is completed. Impacted Services: QTIC, Lorawan, Langford Vets, BCSG, TNP and BDFI (ref C2404-307)

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

April 29, 2024 5:00PM - April 29, 2024 8:00PM BST

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April 29, 2024 5:00PM BST

[Update] Scheduled maintenance is starting.

April 29, 2024 8:00PM BST

[Update] Scheduled maintenance is complete.

March 2024

IT Self-Service site unavailable for essential maintenance, Friday 29 March 10pm to Saturday 30 March 2am

March 30, 2024 2:00AM GMT

IT Self-Service site unavailable for essential maintenance, Friday 29 March 10pm to Saturday 30 March 2amPlanned Maintenance

Description

The IT Self Service site (bristol.ac.uk/it-support) will be unavailable due to essential maintenance by the supplier. The maintenance work is scheduled to start at 10pm on Friday 29 March and complete at 2am on Saturday 30 March. IT Self Service will be unavailable during this period. Alternative contacts for IT support can be found at bristol.ac.uk/it-services/contacts.

Components

Websites and Intranets

Schedule

March 29, 2024 10:00PM - March 30, 2024 2:00AM GMT

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March 29, 2024 10:00PM GMT

[Update] Scheduled maintenance is starting.

March 30, 2024 2:00AM GMT

[Update] Scheduled maintenance is complete.

IT Self-Service site unavailable for essential maintenance, Friday 1 March 11pm to Saturday 2 March 2am.

March 2, 2024 2:00AM GMT

IT Self-Service site unavailable for essential maintenance, Friday 1 March 11pm to Saturday 2 March 2am. Planned Maintenance

Description

The IT Self Service site (bristol.ac.uk/it-support) will be unavailable due to essential maintenance by the supplier. The maintenance work is scheduled to start at 11pm on Friday 1 March and complete at 2am on Saturday 2 March. IT Self Service will be unavailable during this period. Alternative contacts for IT support can be found at bristol.ac.uk/it-services/contacts.

Components

Websites and Intranets

Schedule

March 1, 2024 11:00PM - March 2, 2024 2:00AM GMT

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March 1, 2024 11:00PM GMT

[Update] Scheduled maintenance is starting.

March 2, 2024 2:00AM GMT

[Update] Scheduled maintenance is complete.

February 2024

Issues with Academic Programme and Unit Catalogue

February 23, 2024 4:42PM GMT

Issues with Academic Programme and Unit CataloguePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Websites and Intranets

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February 23, 2024 3:30PM GMT

[Investigating] The Academic Programme and Unit Catalogue is currently showing as unavailable. Investigations are ongoing as to what is causing this.

February 23, 2024 4:42PM GMT

[Resolved] This issue has been resolved

December 2023

Student Information System (SITS) essential maintenance: Saturday 16th - Sunday 17th December

December 17, 2023 9:00PM GMT

Student Information System (SITS) essential maintenance: Saturday 16th - Sunday 17th DecemberPlanned Maintenance

Description

There is essential maintenance scheduled on the Student Information System (SITS) from Saturday 16th December at 08:00 am to Sunday 17th December 09.00 pm. SITS desktop client and e:Vision web pages will be unavailable during this time. The following applications/services will be also affected: Studentinfo Online Registration MyStudents BO Reporting ~ Students BO Reporting ~ Accommodation Unit and Programme Management System UPMS Open Day booking system Unit and Programme Catalogues PGT First Sift Tool STaR (previously BDC e-Portfolio) Degree Ceremonies Oracle Applications and Student Standard Jobs Password Reset System Please note that some content will also be unavailable via MyBristol. Other applications may be indirectly affected, for example being unable to refresh data from SITS. Please contact the IT Services Desk if you have any questions or concerns regarding this work bristol.ac.uk/it-services/contacts (REF:C2311-219)

Components

Student Information Systems (SITS), Websites and Intranets, Other services

Schedule

December 16, 2023 8:00AM - December 17, 2023 9:00PM GMT

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December 16, 2023 8:00AM GMT

[Update] Scheduled maintenance is starting.

December 17, 2023 9:00PM GMT

[Update] Scheduled maintenance is complete.

November 2023

Wellbeing & Assessment web pages down

November 30, 2023 1:13PM GMT

Wellbeing & Assessment web pages downPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Websites and Intranets

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November 30, 2023 12:38PM GMT

[Investigating] We are seeing reports of some student services pages being down currently including wellbeing and assessment support. This is currently being investigated. If you need to contact the Wellbeing team in the meantime please call 0117 456 9860. Student Services can also be contacted on 0117 428 3000

November 30, 2023 1:13PM GMT

[Resolved] The affected pages are now displaying again.

Essential maintenance to SITS database: services impacted for a brief period 8-9am Monday 6 November

November 6, 2023 9:00AM GMT

Essential maintenance to SITS database: services impacted for a brief period 8-9am Monday 6 NovemberPlanned Maintenance

Description

Essential maintenance work is needed to the SITS database. As a result of this work, the following services will experience a brief outage between 8 am - 9 am on Monday, 6 November: - Password Reset System - SITS (SITS desktop client and e:Vision web pages) - Studentinfo - Online Registration - MyStudents - BO Reporting ~ Students - BO Reporting ~ Accommodation - Unit and Programme Management System UPMS - Open Day booking system - Unit and Programme Catalogues - Accommodation (read-only legacy data) - PGT First Sift Tool - STaR (previously BDC e-Portfolio) - Degree Ceremonies The following services may experience degraded performance for a brief period between 8 am - 9 am on Thursday, 2 November: - MyBristol Portal - Blackboard - MyERP - REXCO - Datahub - SLS Exam Scheduler - SLS Exam Timetables - Data Warehouse - StarRez (Accommodation) - Bulk application printing - CareerHub - DATA_INT - Student CRM (Hobsons Connect) - SLS Admissions Academic Scoring - UCAS - OnCourse - Standard Jobs - Oracle Applications - SyllabusPlus Enterprise Timetabling Please contact the IT Services Desk if you have any questions or concerns regarding this work bristol.ac.uk/it-services/contacts (REF: C2310-282)

Components

Blackboard, RePlay and Library systems, myERP - Finance & HR system, Student Information Systems (SITS), Websites and Intranets, Other services

Schedule

November 6, 2023 8:00AM - November 6, 2023 9:00AM GMT

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November 6, 2023 8:00AM GMT

[Update] Scheduled maintenance is starting.

November 6, 2023 9:00AM GMT

[Update] Scheduled maintenance is complete.

October 2023

Network issues under investigation

October 20, 2023 9:44AM BST

Network issues under investigationService Disruption

Incident Status

Service Disruption

Components

Websites and Intranets, Wired network, Wireless network, Other services

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October 17, 2023 3:56PM BST

[Investigating] At just after 3 pm this afternoon, we saw the loss of the wireless network to parts of the University. We are aware of widespread issues when attempting to use Eduroam and also accessing services via the VPN. Our teams are investigating this as a priority. Updates will be published here as soon as we have an update. We apologise for the inconvenience caused.

October 17, 2023 6:18PM BST

[Identified] Our network is still experiencing issues, and we are working to resolve this. Apologies for the inconvenience

October 17, 2023 7:07PM BST

[Investigating] Work has been ongoing since this afternoon to identify and fix the problem. We have rolled back work conducted on the network this afternoon and some services are returning. However, we still have issues and are continuing to investigate.

October 17, 2023 9:11PM BST

[Identified] Further work has been taking place and it looks as if services are returning. We are still monitoring and testing.

October 17, 2023 9:31PM BST

[Monitoring] Services are returning. We will continue to monitor and test.

October 17, 2023 9:44PM BST

[Monitoring] We believe services have now returned. We will continue to monitor the situation. We are sorry for any inconvenience caused and thank you for your patience while we resolved this issue. If you identify any issues, please contact the IT Service Desk, bristol.ac.uk/it-services/contacts

October 20, 2023 9:44AM BST

[Resolved] We are marking this incident resolved but will continue to work with our suppliers to understand the cause.

Essential maintenance to SITS, services unavailable 7pm-11pm on Tuesday 17th October.

October 17, 2023 11:00PM BST

Essential maintenance to SITS, services unavailable 7pm-11pm on Tuesday 17th October.Planned Maintenance

Description

Essential maintenance to the SITS system will be taking place on Tuesday 17th October between 7pm and 11pm. During this time, the following services will be unavailable. Password Reset System Studentinfo Online Registration MyStudents BO Reporting ~ Students BO Reporting ~ Accommodation Unit and Programme Management System UPMS Open Day booking system Unit and Programme Catalogues PGT First Sift Tool STaR (previously BDC e-Portfolio) Degree Ceremonies Oracle Applications and Student Standard Jobs eVision Please note that some services won't appear in MyBristol. Please contact the IT Services Desk if you have any questions or concerns regarding this work bristol.ac.uk/it-services/contacts (REF: C2310-010)

Components

Student Information Systems (SITS), Websites and Intranets, Other services

Schedule

October 17, 2023 7:00PM - October 17, 2023 11:00PM BST

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October 17, 2023 7:00PM BST

[Update] Scheduled maintenance is starting.

October 17, 2023 11:00PM BST

[Update] Scheduled maintenance is complete.

Syllabus+ down

October 16, 2023 10:54AM BST

Syllabus+ downService Disruption

Incident Status

Service Disruption

Components

Websites and Intranets

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October 16, 2023 9:04AM BST

[Investigating] Reports received that Syllabus+ system is currently down. Investigations currently taking place. Further updates to appear here.

October 16, 2023 10:54AM BST

[Resolved] Syllabus+ web room booking system is now back in service.

IT Self-Service site unavailable for essential maintenance 11pm Friday 13 October to Saturday 14 October 2am

October 14, 2023 2:00PM BST

IT Self-Service site unavailable for essential maintenance 11pm Friday 13 October to Saturday 14 October 2amPlanned Maintenance

Description

The IT Self-Service site (bristol.ac.uk/it-support) will be unavailable due to essential maintenance by the supplier. The maintenance work is scheduled to start at 11pm on Friday 13 October and complete at 2am on Saturday 14 October. IT Self-Service will be unavailable during this period. Alternative contacts for IT support can be found at bristol.ac.uk/it-services/contacts

Components

Websites and Intranets

Schedule

October 13, 2023 11:00PM - October 14, 2023 2:00PM BST

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October 13, 2023 11:00PM BST

[Update] Scheduled maintenance is starting.

October 14, 2023 2:00PM BST

[Update] Scheduled maintenance is complete.

Identified: Issue with T4 website scheduled updates

October 13, 2023 5:32PM BST

Identified: Issue with T4 website scheduled updatesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Websites and Intranets

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October 13, 2023 3:21PM BST

[Identified] We have been alerted to an issue with T4 web publishing. Unfortunately, updates to pages have not been occurring as scheduled. Our web team are investigating with high priority. We apologise for the inconvenience

October 13, 2023 5:32PM BST

[Resolved] The 4pm publish cycle successfully completed, so site owners should now see their T4 updates if they refresh live pages.

Wiki service unavailable on Tuesday 10th for maintenance

October 10, 2023 11:00AM BST

Wiki service unavailable on Tuesday 10th for maintenancePlanned Maintenance

Description

The wiki service will be unavailable for a short period between 10AM and 11AM on Tuesday 10th October. This is for essential maintenance. (ref:C2309-317)

Components

Websites and Intranets

Schedule

October 10, 2023 10:00AM - October 10, 2023 11:00AM BST

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October 10, 2023 10:00AM BST

[Update] Scheduled maintenance is starting.

October 10, 2023 11:00AM BST

[Update] Scheduled maintenance is complete.