October 2023

Brief disruption to multiple services between 10.30am and 2pm on Wednesday 4 October

October 4, 2023 2:00PM BST

Brief disruption to multiple services between 10.30am and 2pm on Wednesday 4 OctoberPlanned Maintenance

Description

An essential upgrade is taking place to systems between 10.30am and 2.00pm on Wednesday 4 October During this time the following services should be considered at risk: - Contact Directory - Degree Ceremonies - Online timetables - Personalised Timetables channel (My Bristol) - SLS Admissions Academic Scoring - Shared Mailboxes - StudentInfo - TSS Tier4 Timesheets - :Unit and Programme Catalogues - eRecruit During this time the following services will experience a 5 min outage: - BO Reporting ~ Finance - External Web Profiles - MyStudents - Orca - Prospectus Editing Tool - SLS Exam Timetables - Student Mobile App - Data Capture at pre-applicant events (iPad CRM) - Directory of Experts - Enterprise Data Dictionary - Find a ... - HESA-Broadcaster - Identity Matching Service - Interface Catalogue - MAB - PermitSmarti - Photo ID Upload - Pure Self-Service Access - Re-Store - Research Time Recording System :Study Abroad Conversion - Tariff Bearing Qualifications - Travel Insurance - Web finance reporting MyBristol channels will be impacted during this period, including: - Blackboard Channel - Portal News - Print Credits channel IT staff will check services during the work to ensure prompt recovery should any issues arise. If you have any queries or concerns, please do not hesitate to contact the IT Service Desk, bristol.ac.uk/it-services/contacts (Ref: C2307-211)

Components

Websites and Intranets, Other services

Schedule

October 4, 2023 10:30AM - October 4, 2023 2:00PM BST

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October 4, 2023 10:30AM BST

[Update] Scheduled maintenance is starting.

October 4, 2023 2:00PM BST

[Update] Scheduled maintenance is complete.

September 2023

Terminal Four Styling Issue

September 7, 2023 11:50AM BST

Terminal Four Styling IssuePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Websites and Intranets

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August 8, 2023 4:33PM BST

[Investigating] Please note that below service is currently experiencing problems with styling within previews: · Terminal Four Note that the cause of this is currently under investigation. We apologise for any inconvenience caused. If you have any concerns regarding this please contact the IT Services Desk, bristol.ac.uk/it-services/contacts

August 21, 2023 5:00PM BST

[Identified] Potential fixes have been identified for these issues. However, due to the work going on around clearing and results confirmation, these fixes are likely to be applied from Monday 21 August

September 7, 2023 11:50AM BST

[Resolved] This has been resolved

August 2023

At risk notification: UoB Website planned maintenance on Thursday 3 August, 9am-3pm.

August 3, 2023 3:00PM BST

At risk notification: UoB Website planned maintenance on Thursday 3 August, 9am-3pm.Planned Maintenance

Description

Planned maintenance to improve performance and resilience will take place from 9.00 am to 3.00 pm on Thursday 3 August on the following service : - UoB Website During this period, the service will run as normal but should be considered to be 'at risk’. If you have any concerns regarding this work please contact the IT Services Desk, bristol.ac.uk/it-services/contacts (Ref: C2301-268)

Components

Websites and Intranets

Schedule

August 3, 2023 9:00AM - August 3, 2023 3:00PM BST

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August 3, 2023 9:00AM BST

[Update] Scheduled maintenance is starting.

August 3, 2023 3:00PM BST

[Update] Scheduled maintenance is complete.

July 2023

IT Self-Service site unavailable for essential maintenance 11pm Friday 14 July to Saturday 15 July 2am.

July 15, 2023 2:00AM BST

IT Self-Service site unavailable for essential maintenance 11pm Friday 14 July to Saturday 15 July 2am.Planned Maintenance

Description

The IT Self-Service site (bristol.ac.uk/it-support) will be unavailable due to essential maintenance by the supplier. The maintenance work is scheduled to start at 11pm on Friday 14 July and complete at 2am on Saturday 15 July. IT Self-Service will be unavailable during this period. Alternative contacts for IT support can be found at bristol.ac.uk/it-services/contacts

Components

Websites and Intranets

Schedule

July 14, 2023 11:00PM - July 15, 2023 2:00AM BST

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July 14, 2023 11:00PM BST

[Update] Scheduled maintenance is starting.

July 15, 2023 2:00AM BST

[Update] Scheduled maintenance is complete.

June 2023

Problems accessing Jisc online surveys

June 14, 2023 8:25AM BST

Problems accessing Jisc online surveysPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Websites and Intranets

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June 5, 2023 1:36PM BST

[Investigating] We are currently experiencing problems accessing Jisc online surveys whist on campus. People access Jisc surveys at home will be fine. We are working with Jisc to resolve the issue

June 14, 2023 8:25AM BST

[Resolved] The issue of access to Jisc Online Survey has been resolved.

May 2023

IT Self-Service Site unavailable 3 am to 7am Sunday 28 May

May 28, 2023 7:00AM BST

IT Self-Service Site unavailable 3 am to 7am Sunday 28 MayPlanned Maintenance

Description

The IT Self-Service site (bristol.ac.uk/it-support) will be unavailable between 3 am and 7 am Sunday 28 May due to essential maintenance by the supplier. Alternative contacts for IT Support can be found at bristol.ac.uk/it-services/contacts.

Components

Websites and Intranets

Schedule

May 28, 2023 3:00AM - May 28, 2023 7:00AM BST

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May 28, 2023 3:00AM BST

[Update] Scheduled maintenance is starting.

May 28, 2023 7:00AM BST

[Update] Scheduled maintenance is complete.

T4 site manager unavailable

May 10, 2023 2:19PM BST

T4 site manager unavailableService Disruption

Incident Status

Service Disruption

Components

Websites and Intranets, Other services

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May 10, 2023 11:48AM BST

[Investigating] We are aware that T4 site manager is unavailable, and are investigating.

May 10, 2023 2:19PM BST

[Resolved] This has been resolved

April 2023

IT Self-Service Site unavailable 3 am to 7am Sunday 30 April

April 30, 2023 7:00AM BST

IT Self-Service Site unavailable 3 am to 7am Sunday 30 AprilPlanned Maintenance

Description

The IT Self-Service site (bristol.ac.uk/it-support) will be unavailable between 3 am and 7 am Sunday 30 April due to essential maintenance by the supplier. Alternaive contacts for IT Support can be found at bristol.ac.uk/it-services/contacts.

Components

Websites and Intranets, Other services

Schedule

April 30, 2023 3:00AM - April 30, 2023 7:00AM BST

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April 30, 2023 3:00AM BST

[Update] Scheduled maintenance is starting.

April 30, 2023 7:00AM BST

[Update] Scheduled maintenance is complete.

March 2023

Essential maintenance on our Database Systems on 14 March

March 14, 2023 8:30AM GMT

Essential maintenance on our Database Systems on 14 MarchPlanned Maintenance

Description

There is essential maintenance scheduled on one of our Database Systems for Tuesday 14th March 07:30 to 08:30. Adding staff or students to systems or updating their data on services will be affected at this time: - UCard - Library services - Shared Mailboxes - Email name change - Studentinfo/Online Registration - Photo ID Upload - Datahub - Leisure Management System (Legend) Integrations of data to the following services will also be affected: - MyBristol Portal - BO Reporting ~ Students IT Services apologises for any inconvenience this may cause. C2302-109

Components

Websites and Intranets, Other services

Schedule

March 14, 2023 7:30AM - March 14, 2023 8:30AM GMT

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March 14, 2023 7:30AM GMT

[Update] Scheduled maintenance is starting.

March 14, 2023 8:30AM GMT

[Update] Scheduled maintenance is complete.

February 2023

Essential network maintenance impacting multiple services on Saturday 25 February

February 25, 2023 5:00PM GMT

Essential network maintenance impacting multiple services on Saturday 25 FebruaryPlanned Maintenance

Description

Essential work is taking place to the University network services on Saturday 25 February between 9.00am and 5.00pm During this work, there will be an interruption to a number of services from 12.20 pm to 12.50 pm and between 2.30 pm and 3.00 pm. IT staff will be monitoring services to ensure they recover promptly. If you do encounter an issue, please wait and then try connecting again outside these times. If you have any questions or concerns regarding this work, please contact the IT Service Desk, bristol.ac.uk/it-services/contacts (Ref: C2301-320)

Components

Administrative systems (Finance & HR), Departmental Filestore, myERP - Finance & HR system, Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Telephony, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

February 25, 2023 9:00AM - February 25, 2023 5:00PM GMT

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February 25, 2023 9:00AM GMT

[Update] Scheduled maintenance is starting.

February 25, 2023 5:00PM GMT

[Update] Scheduled maintenance is complete.

January 2023

Current issues with services including University website, MyBristol portal and RXWorks

January 31, 2023 4:48PM GMT

Current issues with services including University website, MyBristol portal and RXWorksDegraded Performance

Incident Status

Degraded Performance

Components

Printing (staff and students), Websites and Intranets, Other services

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January 30, 2023 2:36PM GMT

[Investigating] Following emergency network maintenance at 1pm today, we have identified problems with RXWorks and Print Release. We are investigating solutions.

January 30, 2023 3:14PM GMT

[Identified] We are looking to bring forward the proposed Network change which will hopefully resolve issues. That is planned for 3.30 pm this afternoon.

January 30, 2023 4:33PM GMT

[Investigating] The emergency network maintenance at 3.30pm has impacted a number of services, including: - Slow response times for the University website - MyBristol portal is unavailable. - Access to MySQL databases We are working to return services.

January 30, 2023 5:58PM GMT

[Investigating] For students trying to access the MyBristol portal please note you can access other services directly. To access the following services: Blackboard go to ole.bris.ac.uk Microsoft 365 - Outlook, teams etc portal.office.com  Timetable information via mytimetable.bristol.ac.uk Library services: bristol.ac.uk/library/find  Purchase Print Credit directly via Online Payments, see info here: uob.sharepoint.com/sites/itservices/SitePages/print-credit-for-taught-students.aspx#online-payments  Student Info at bris.ac.uk/studentinfo

January 30, 2023 6:09PM GMT

[Monitoring] MyBristol is now back and the University website is working normally. Most services look as if they are returning to normal. We will continue work to recover services.

January 30, 2023 7:05PM GMT

[Monitoring] Most services now appear to be back and working normally. We will be monitoring the situation. If you have issues with services, please report them to the IT Service Desk, bristol.ac.uk/it-services/contacts,

January 31, 2023 4:48PM GMT

[Resolved] This incident is now resolved.

Essential network maintenance impacting multiple services on Saturday 28 January

January 28, 2023 3:00PM GMT

Essential network maintenance impacting multiple services on Saturday 28 JanuaryPlanned Maintenance

Description

Essential work is taking place to the University network services on Saturday 28 January between 9.30am and 3.00pm During this work, there will be an interruption to a number of services from 11.00 am to 11.30 am and potential impact to services between 1.30 pm and 2.00 pm. IT staff will be monitoring services to ensure they recover promptly. If you do encounter an issue, please wait and then try connecting again outside these times. If you have any questions or concerns regarding this work, please contact the IT Service Desk, bristol.ac.uk/it-services/contacts (C2212-035)

Components

Administrative systems (Finance & HR), Departmental Filestore, myERP - Finance & HR system, Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

January 28, 2023 9:30AM - January 28, 2023 3:00PM GMT

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January 28, 2023 9:30AM GMT

[Update] Scheduled maintenance is starting.

January 28, 2023 3:00PM GMT

[Update] Scheduled maintenance is complete.

Wiki downtime on 23 and 24 January

January 24, 2023 6:00PM GMT

Wiki downtime on 23 and 24 JanuaryPlanned Maintenance

Description

We are carrying out routine maintenance on our Wiki service. The wiki will be unavailable on the 23rd/24th January.

Components

Websites and Intranets

Schedule

January 23, 2023 6:00AM - January 24, 2023 6:00PM GMT

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January 23, 2023 6:00AM GMT

[Update] Scheduled maintenance is starting.

January 24, 2023 6:00PM GMT

[Update] Scheduled maintenance is complete.

Wiki is unavailable

January 19, 2023 9:11AM GMT

Wiki is unavailableService Disruption

Incident Status

Service Disruption

Components

Websites and Intranets

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January 19, 2023 8:38AM GMT

[Investigating] Our wiki service is currently unavailable. We are currently investigating the issue.

January 19, 2023 9:11AM GMT

[Resolved] This has been resolved

IT Self-Service site unavailable for essential maintenance, Friday 13 January 9pm to Saturday 14 January 1am.

January 14, 2023 1:00PM GMT

IT Self-Service site unavailable for essential maintenance, Friday 13 January 9pm to Saturday 14 January 1am.Planned Maintenance

Description

The IT Self Service site (bristol.ac.uk/it-support) will be unavailable due to essential maintenance by the supplier. The maintenance work is scheduled to start at 9pm on Friday 13 January and complete at 1am on Saturday 14 January. IT Self Service will be unavailable during this period. Alternative contacts for IT support can be found at bristol.ac.uk/it-services/contacts.

Components

Websites and Intranets

Schedule

January 13, 2023 9:00PM - January 14, 2023 1:00PM GMT

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January 13, 2023 9:00PM GMT

[Update] Scheduled maintenance is starting.

January 14, 2023 1:00PM GMT

[Update] Scheduled maintenance is complete.

December 2022

Wiki service currently unavailable

December 22, 2022 10:45AM GMT

Wiki service currently unavailableService Disruption

Incident Status

Service Disruption

Components

Websites and Intranets

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December 22, 2022 9:04AM GMT

[Investigating] The Wiki service is currently unavailable. We are investigating.

December 22, 2022 10:45AM GMT

[Resolved] The service is now back

Essential maintenance affecting a number of services on Wednesday 14 December, 7.30am-8.30am

December 21, 2022 1:56PM GMT

Essential maintenance affecting a number of services on Wednesday 14 December, 7.30am-8.30amPlanned Maintenance

Description

There is essential maintenance scheduled on one of our Database Systems for Wednesday 14th December 07:30 to 08:30. The following applications / services will be unavailable at this time. IS:Identity Manager (Microsoft) - MIM (Integration) BS:BO Reporting ~ Students, BS:Datahub IS:DATA_INT BS:Photo ID Upload BS:Legend BS:Library Services Platform BS:Gmail mail name change app BS:Shared Mailboxes BS:Ucard BS:MyBristol Portal (Integration) BS:Identity Matching Service BS:PIMS BS:Studentinfo/ BS:Online Registration BS:Standard Jobs IS:Active Directory Domain Services (Integration) IS:QREG BS:Miscellaneous Groups Management BS:REXCO C2211-297

Components

Student Information Systems (SITS), Websites and Intranets, Other services

Schedule

December 14, 2022 7:30AM - December 14, 2022 8:30AM GMT

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December 14, 2022 9:59AM GMT

[Update] maintenance

December 21, 2022 1:56PM GMT

[Update] Work completed

Essential maintenance on our Database Systems on 6th December

December 6, 2022 8:30AM GMT

Essential maintenance on our Database Systems on 6th DecemberPlanned Maintenance

Description

There is essential maintenance scheduled on one of our Database Systems for Tuesday 6th December 07:30 to 08:30. The following applications / services will be unavailable at this time. BS:Finance Reporting BS:Web Finance Reporting BS:Research Time Recording IS:DATA_INT (Integration) BS:BO Reporting ~ Finance IS Active Directory (Integration) BS:Finance Security RIS Research Information Systems (Pure Integration) Other applications may be indirectly affected. IT Services apologises for any inconvenience this may cause. C2211-083

Components

Administrative systems (Finance & HR), Pure (Research Information System), Websites and Intranets, Other services

Schedule

December 6, 2022 7:30AM - December 6, 2022 8:30AM GMT

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December 6, 2022 7:30AM GMT

[Update] Scheduled maintenance is starting.

December 6, 2022 8:30AM GMT

[Update] Scheduled maintenance is complete.

Essential maintenance to Database Systems on 6 December, 7.30am-8.30am

December 6, 2022 8:30AM GMT

Essential maintenance to Database Systems on 6 December, 7.30am-8.30amPlanned Maintenance

Description

There is essential maintenance scheduled on one of our Database Systems for Tuesday 6 December between 7:30am and 8:30am. The following applications / services will be unavailable during this time. - Finance Reporting - Web Finance Reporting - Research Time Recording - BO Reporting ~ Finance - Research Information Systems (Pure Integration) Other applications may be indirectly affected. IT Services apologises for any inconvenience this may cause. (Ref: C2211-083)

Components

Websites and Intranets, Other services

Schedule

December 6, 2022 7:30AM - December 6, 2022 8:30AM GMT

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December 6, 2022 7:30AM GMT

[Update] Scheduled maintenance is starting.

December 6, 2022 8:30AM GMT

[Update] Scheduled maintenance is complete.

November 2022

Disruption to multiple services between 10.00am and 11.30am on Wednesday 16 November

November 16, 2022 11:30AM GMT

Disruption to multiple services between 10.00am and 11.30am on Wednesday 16 NovemberPlanned Maintenance

Description

An essential upgrade is taking place to systems on Wednesday 16 November. The following services will experience a short outage, no more than five minutes, during the work. BO Reporting ~ Finance Data Capture at pre-applicant events (iPad CRM) Directory of Experts Enterprise Data Dictionary External Web Profiles Find a ... HESA-Broadcaster Identity Matching Service Interface Catalogue MAB MyStudents Orca PGT First Sift Tool PermitSmarti Photo ID Upload Prospectus Editing Tool Re-Store Research Time Recording System SLS Exam Timetables Student Mobile App Study Abroad Conversion Tariff Bearing Qualifications Travel Insurance Web finance reporting The following services should not be affected but should be considered at risk: Contact Directory Degree Ceremonies Online timetables Personalised Timetables channel SLS Admissions Academic Scoring Shared Mailboxes StudentInfo TSS Tier4 Timesheets Unit and Programme Catalogues eRecruit Multiple MyBristol channels will also be impacted during this period.

Components

Administrative systems (Finance & HR), Blackboard, RePlay and Library systems, Student Information Systems (SITS), Websites and Intranets, Other services

Schedule

November 16, 2022 10:00AM - November 16, 2022 11:30AM GMT

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November 16, 2022 10:00AM GMT

[Update] Scheduled maintenance is starting.

November 16, 2022 11:30AM GMT

[Update] Scheduled maintenance is complete.