September 2022

Planned Update to the email to print service: Wednesday the 21st of September

September 21, 2022 12:30PM BST

Planned Update to the email to print service: Wednesday the 21st of SeptemberPlanned Maintenance

Description

On Wednesday the 21st of September, between 10.30 AM and 12.30 PM, work will be taking place to update the email-to-print service. During this time, you may encounter a delay between submitting jobs via email and them appearing at a printer. Please note that any documents submitted during this time will not be lost and will be available to print once work is completed. We apologise for any inconvenience this may cause. (Ref: C2209-134)

Components

Printing (staff and students)

Schedule

September 21, 2022 10:30AM - September 21, 2022 12:30PM BST

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September 21, 2022 10:30AM BST

[Update] Scheduled maintenance is starting.

September 21, 2022 12:30PM BST

[Update] Scheduled maintenance is complete.

August 2022

Printers within Health and Life Sciences unavailable on Wednesday 31st of August 2022

August 31, 2022 5:00PM BST

Printers within Health and Life Sciences unavailable on Wednesday 31st of August 2022Planned Maintenance

Description

As part of essential improvements to the performance and resilience, the following service will be unavailable on Wednesday 31st of August between 9am and 5pm: Printers within Health and Life Sciences During this period you will be unable to use printers within Zone B FITS HL (Health and Life Sciences) We apologise for any inconvenience caused. If you have any concerns regarding this work please contact the IT Services Desk, bristol.ac.uk/it-services/contacts

Components

Printing (staff and students)

Schedule

August 31, 2022 9:00AM - August 31, 2022 5:00PM BST

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August 31, 2022 9:00AM BST

[Update] Scheduled maintenance is starting.

August 31, 2022 5:00PM BST

[Update] Scheduled maintenance is complete.

March 2022

Email to print is unavailable

March 21, 2022 3:51PM GMT

Email to print is unavailablePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Printing (staff and students)

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March 17, 2022 12:41PM GMT

[Identified] There is a problem with email to print and it is not currently available. This has been reported to Canon and is under investigation.

March 21, 2022 3:51PM GMT

[Resolved] This is resolved.

Print Release Unavailable

March 6, 2022 7:40PM GMT

Print Release UnavailableService Disruption

Incident Status

Service Disruption

Components

Printing (staff and students)

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March 6, 2022 1:44PM GMT

[Investigating] We have been made aware of issues relating to printing using print release, this is currently under investigation

March 6, 2022 7:40PM GMT

[Resolved] Printing available

February 2022

Print Release will be unavailable between 5.00 pm and 6.00 pm on Tuesday 8 February

February 8, 2022 6:00PM GMT

Print Release will be unavailable between 5.00 pm and 6.00 pm on Tuesday 8 FebruaryPlanned Maintenance

Description

Print Release will be unavailable for one hour between 5.00 pm and 6.00 pm on Tuesday 8 February to allow for a configuration change. During this time you will not be able to send or print documents or use the scan to Email function. We apologise for any inconvenience this may cause. (Ref: C2201-109)

Components

Printing (staff and students)

Schedule

February 8, 2022 5:00PM - February 8, 2022 6:00PM GMT

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February 8, 2022 5:00PM GMT

[Update] Scheduled maintenance is starting.

February 8, 2022 6:00PM GMT

[Update] Scheduled maintenance is complete.

Print release currently unavailable

February 2, 2022 10:30AM GMT

Print release currently unavailable Service Disruption

Incident Status

Service Disruption

Components

Printing (staff and students)

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February 2, 2022 10:29AM GMT

[Investigating] Print release is currently unavailable, we are investigating into the issue and will update asap.

February 2, 2022 10:30AM GMT

[Resolved] User now resolved

November 2021

Printing issues affecting parts of the University, 29 September

November 4, 2021 5:19PM GMT

Printing issues affecting parts of the University, 29 SeptemberPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Printing (staff and students)

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September 29, 2021 5:41PM BST

[Investigating] We are currently aware of issues affecting printing. Departmental network printing is currently unavailable in a number of locations. We are actively investigating the issue. We apoligise for the inconvenience caused by this issue.

September 30, 2021 9:12AM BST

[Investigating] We are getting reports that the Print Release service is also affected.

September 30, 2021 4:21PM BST

[Investigating] Work has been ongoing to identify a fix for the current problem. Activity has been taking place to put in workarounds in various locations.

October 1, 2021 9:32AM BST

[Monitoring] We have implemented a campus-wide fix to restore printing. While the fix has restored printing we are monitoring the situation closely. If you encounter issues, please contact the IT Services Desk by calling 0117 428 2100 or using the IT self-service site at bristol.ac.uk/it-support to raise an incident.

November 4, 2021 5:19PM GMT

[Resolved] This has been resolved

March 2021

Extention to essential network maintenance on Monday 22 March

March 22, 2021 11:19PM GMT

Extention to essential network maintenance on Monday 22 MarchPlanned Maintenance

Description

Unfortunately, work this evening to upgrade the University network has overrun. Services are considered at risk while work continues. Details of the work can be found at itstatus.bristol.ac.uk/pages/maintenance/5798d20cc211074a0e000edf/60588c256fef3205351f6cbb

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Student Information Systems (SITS), Telephony, Websites and Intranets, Wired network, Wireless network

Schedule

March 22, 2021 9:00PM - March 22, 2021 11:59PM GMT

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March 22, 2021 9:46PM GMT

[Update] The upgrade to the University network is continuing.

March 22, 2021 11:19PM GMT

[Update] This work has now been completed successfully

Continuation of essential network maintenance - services at risk on the evening of Monday 22 March, 5.30pm-9.00 pm

March 22, 2021 9:00PM GMT

Continuation of essential network maintenance - services at risk on the evening of Monday 22 March, 5.30pm-9.00 pmPlanned Maintenance

Description

Update 9.00 pm 22 March: Unfortunatley work is continuing to complete the network upgrade. Updates can be found on the status page item at itstatus.bristol.ac.uk/pages/maintenance/5798d20cc211074a0e000edf/60590fa08a75dd0537ea55d7 --------------------------------- Following the successful maintenance on the University network during the evening on Friday 19 March and Saturday 20 March we now need to compete the upgrade tonight, Monday 22 March, between 5.30 pm and 9.00 pm. Due to the nature of the issue the University has deemed this critical activity. During the work on Monday 22 March between 5.30 pm and 9.00 pm there will be a potential for interruption to a wide range of services from on and off-campus during the period of the work. We advise staff and students to make appropriate plans to have work available offline during these periods and note alternative contact routes to any services you need to access due to disruption to the phone systems. Affected services include but are not limited to: - University website - Authentication to access University wired and wireless service - Single Sign On and Shibboleth authentication services affecting access to a number of online services - Remote Desktop services - VPN service (due to authentication) - MyBristol - Blackboard (unavailable due to Single Sign On) - Re/Play - Library services - Access to licenced software (IBM SPSS, Ansys Granta Edupack, Rockwave PetraSIM, Sparx EA, Siemens NX12, Visual Components, DNVGL Solar Farmer, COMSOL) - SITS / StudentInfo - Timetabling - Print Release - Departmental Filestore - MyERP - CareerHub - Smarteezie - ALSPAC Clinic Booking System - eBiolabs - data.bris - Skype for Business (On Premise) Telephony - VoIP OneNumber webclient and phone service and Voicemail Service for VoIP - DIVERSP/DataHaven - underpins a number of web based services. Please contact the IT Services Desk if you have any concerns regarding this work. (uob.sharepoint.com/sites/itservices/SitePages/contacts.aspx) ****Please note the following services are not affected by this change**** - Microsoft 365 services - Outlook, Teams etc. - Zoom (providing you are not on campus and are using a link to join a meeting. You may not be able to create a new meeting.) - University texting service - Analogue phones on main campus and Langford campus and telephony at Coombe dingle - Mobiles though if onsite you may need to disable wifi calling. - Mutiltone Pagers - 60 lifts out of 125 - All fire alarms IT Services are investigating mitigating actions to reduce the number of services affected by this work. We apologise for any inconvenience caused while we implement these essential updates.

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Student Information Systems (SITS), Telephony, Websites and Intranets, Wired network, Wireless network

Schedule

March 22, 2021 5:30PM - March 22, 2021 9:00PM GMT

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March 22, 2021 5:30PM GMT

[Update] Scheduled maintenance is starting.

March 22, 2021 9:00PM GMT

[Update] Scheduled maintenance is complete.

Essential network maintenance - services affected on the evening of Saturday 20 March

March 20, 2021 9:00PM GMT

Essential network maintenance - services affected on the evening of Saturday 20 MarchPlanned Maintenance

Description

Update 8.00pm March 20: Work is complete and critical services working. -------- Emergency upgrades will be made to elements of the University network on Saturday 20 March between 6.00 pm and 9.00 pm. Please note that this is part of a series of work and there will be work on the evening of Friday 19 March between 6.00 pm and 9.00 pm when the same services will be affected. (see status page item itstatus.bristol.ac.uk/pages/maintenance/5798d20cc211074a0e000edf/6050e6c4e919ab0536928774) Due to the nature of the issue the University has deemed this critical activity. During the period mentioned above there will be a potential for interruption to a wide range of services from on and off-campus during the period of the work. We advise staff and students to make appropriate plans to have work available offline during these periods and note alternative contact routes to any services you need to access due to disruption to the phone systems. Affected services include but are not limited to: - University website - Authentication to access University wired and wireless service - Single Sign On and Shibboleth authentication services affecting access to a number of online services - Remote Desktop services - VPN service (due to authentication) - MyBristol - Blackboard (unavailable due to Single Sign On) - Re/Play - Library services - Access to licenced software (IBM SPSS, Ansys Granta Edupack, Rockwave PetraSIM, Sparx EA, Siemens NX12, Visual Components, DNVGL Solar Farmer, COMSOL) - SITS / StudentInfo - Timetabling - Print Release - Departmental Filestore - MyERP - CareerHub - Smarteezie - ALSPAC Clinic Booking System - eBiolabs - data.bris - Skype for Business (On Premise) Telephony - VoIP OneNumber webclient and phone service and Voicemail Service for VoIP - DIVERSP/DataHaven - underpins a number of web based services. Please contact the IT Services Desk if you have any concerns regarding this work. (uob.sharepoint.com/sites/itservices/SitePages/contacts.aspx) IT Services are investigating mitigating actions to reduce the number of services affected by this work. ****Please note the following services are not affected by this change**** - Microsoft 365 services - Outlook, Teams etc. - Zoom (providing you are not on campus and are using a link to join a meeting. You may not be able to create a new meeting.) - University texting service - Analogue phones on main campus and Langford campus and telephony at Coombe dingle - Mobiles though if onsite you may need to disable wifi calling. - Mutiltone Pagers - 60 lifts out of 125 - All fire alarms We apologise for any inconvenience caused while we implement these essential updates. (Ref:C2101-156)

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Student Information Systems (SITS), Telephony, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

March 20, 2021 6:00PM - March 20, 2021 9:00PM GMT

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March 20, 2021 6:00PM GMT

[Update] Scheduled maintenance is starting.

March 20, 2021 9:00PM GMT

[Update] Scheduled maintenance is complete.

Essential network maintenance - services affected on the evening of Friday 19 March

March 19, 2021 9:00PM GMT

Essential network maintenance - services affected on the evening of Friday 19 MarchPlanned Maintenance

Description

Emergency upgrades will be made to elements of the University network on Friday 19 March between 6.00 pm and 9.00 pm. Please note that this is part of a series of work and there will be work on the evening of Saturday 20 March between 6.00 pm and 9.00 pm when the same services will be affected. (see IT status page item itstatus.bristol.ac.uk/pages/maintenance/5798d20cc211074a0e000edf/60532f11e919ab0536928861) Due to the nature of the issue the University has deemed this critical activity. During the period mentioned above there will be a potential for interruption to a wide range of services from on and off-campus during the period of the work. We advise staff and students to make appropriate plans to have work available offline during these periods and note alternative contact routes to any services you need to access due to disruption to the phone systems. Affected services include but are not limited to: - University website - Authentication to access University wired and wireless service - Single Sign On and Shibboleth authentication services affecting access to a number of online services - Remote Desktop services - VPN service (due to authentication) - MyBristol - Blackboard (unavailable due to Single Sign On) - Re/Play - Library services - Access to licenced software (IBM SPSS, Ansys Granta Edupack, Rockwave PetraSIM, Sparx EA, Siemens NX12, Visual Components, DNVGL Solar Farmer, COMSOL) - SITS / StudentInfo - Timetabling - Print Release - Departmental Filestore - MyERP - CareerHub - Smarteezie - ALSPAC Clinic Booking System - eBiolabs - data.bris - Skype for Business (On Premise) Telephony - VoIP OneNumber webclient and phone service and Voicemail Service for VoIP - DIVERSP/DataHaven - underpins a number of web based services. Please contact the IT Services Desk if you have any concerns regarding this work. (uob.sharepoint.com/sites/itservices/SitePages/contacts.aspx) ****Please note the following services are not affected by this change**** - Microsoft 365 services - Outlook, Teams etc. - Zoom (providing you are not on campus and are using a link to join a meeting. You may not be able to create a new meeting.) - University texting service - Analogue phones on main campus and Langford campus and telephony at Coombe dingle - Mobiles though if onsite you may need to disable wifi calling. - Mutiltone Pagers - 60 lifts out of 125 - All fire alarms IT Services are investigating mitigating actions to reduce the number of services affected by this work. We apologise for any inconvenience caused while we implement these essential updates. (Ref: C2101-156)

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Student Information Systems (SITS), Telephony, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

March 19, 2021 6:00PM - March 19, 2021 9:00PM GMT

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March 19, 2021 6:00PM GMT

[Update] Scheduled maintenance is starting.

March 19, 2021 9:00PM GMT

[Update] Scheduled maintenance is complete.

November 2020

Print release is currently unavailable

November 30, 2020 11:59AM GMT

Print release is currently unavailable Service Disruption

Incident Status

Service Disruption

Components

Printing (staff and students)

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November 30, 2020 11:34AM GMT

[Investigating] We are currently experiencing issues with all print release printers across campus. As a result, print release is unavailable and we are investigating,

November 30, 2020 11:59AM GMT

[Resolved] Printing is now working

October 2020

Printing - planned maintenance on 20th October

October 20, 2020 1:02PM BST

Printing - planned maintenance on 20th OctoberPlanned Maintenance

Description

Please be aware there is planned maintenance for printing on Tuesday 20th October. Print devices will be intermittently available during the morning from 9AM To 1PM, with normal service resuming after this time.

Components

Printing (staff and students)

Schedule

October 19, 2020 9:00AM - October 19, 2020 1:00PM BST

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October 20, 2020 1:01PM BST

[Update] Please be aware there is planned maintenance for printing on Tuesday 20th October. Print devices will be intermittently available during the morning from 9AM To 1PM, with normal service resuming after this time.

October 20, 2020 1:02PM BST

[Update] This maintenance has now completed successfully.

April 2020

Network issues across campus

April 30, 2020 9:22AM BST

Network issues across campusService Disruption

Incident Status

Service Disruption

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, myERP - Finance & HR system, Printing (staff and students), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, Websites and Intranets, Wired network, Wireless network, Other services

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April 29, 2020 11:13PM BST

[Investigating] We are aware of network issues across the University campus, we apologise for any inconvenience and will update the status page as soon as we more information

April 30, 2020 2:39AM BST

[Identified] The network issue has been resolved, however, there are continued issues with a number of services that are being restored and the status will be updated here, apologies for the inconvenience

April 30, 2020 9:22AM BST

[Resolved] All services have now been resolved

March 2020

Essential systems maintenance Thursday 19 March

March 19, 2020 8:00AM GMT

Essential systems maintenance Thursday 19 MarchPlanned Maintenance

Description

Essential routine systems maintenance will be carried out on some services between 7 am and 8am on Thursday 19 March 2020. There may be a short interruption to some services.

Components

Administrative systems (Finance & HR), Blackboard, RePlay and Library systems, Printing (staff and students)

Schedule

March 19, 2020 7:00AM - March 19, 2020 8:00AM GMT

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March 19, 2020 7:00AM GMT

[Update] Scheduled maintenance is starting.

March 19, 2020 8:00AM GMT

[Update] Scheduled maintenance is complete.

February 2020

Print Release maintenance

February 18, 2020 10:00PM GMT

Print Release maintenancePlanned Maintenance

Description

Maintenance on the print release system will take place between 9pm and 10pm on Tuesday 18th February. Some printers may experience brief periods of unavailability during this period (up to 15 minutes).

Components

Printing (staff and students)

Schedule

February 18, 2020 9:00PM - February 18, 2020 10:00PM GMT

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February 18, 2020 9:00PM GMT

[Update] Scheduled maintenance is starting.

February 18, 2020 10:00PM GMT

[Update] Scheduled maintenance is complete.

Network incident affecting access to internal services

February 6, 2020 2:54PM GMT

Network incident affecting access to internal servicesService Disruption

Incident Status

Service Disruption

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

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February 5, 2020 10:39AM GMT

[Investigating] We are currently experiencing a problem with the University network. This means that a range of services hosted by the University are currently unavailable. This will affect access to Eduroam, websites, Sympa (sending to mailing lists), Departmental Filestore and logging onto University managed computers. This does not affect services hosted externally such as Microsoft Office 365. We are working to identify the cause and recover services. We apologise for the disruption and hope to have services back soon.

February 5, 2020 11:49AM GMT

[Investigating] We are still investigating the issue and we have updated the list of affected services. We will send another update after 1:00PM

February 5, 2020 1:38PM GMT

[Investigating] We are still investigating the incident affecting the University network, we have been working to resolve the issue and make improvements to allow services to work. You may have noticed that some services are now available, but they should be considered at risk as the main problem has not been fixed. We believe we know the cause of the problem and are currently working to recover all services, but we cannot confirm when. We’ll be providing a further update at 3:30PM

February 5, 2020 3:19PM GMT

[Monitoring] Working with our hardware supplier we have applied some changes to stabilise the network to allow services to become available. We are currently testing these services. We will continue to monitor the situation for the rest of the day and overnight. If you continue to have issues please contact the IT Service Desk. Thank you for your patience during this incident.

February 5, 2020 5:14PM GMT

[Monitoring] The following services are still impacted by this issue and are being investigated: SITS RXWorks MyERP Student printing (in certain areas)

February 6, 2020 9:58AM GMT

[Monitoring] The following services are still impacted by this issue and are being investigated: SITS MyERP RXWorks Printing BMS Wired network connections in various locations Oracle Applications Syllabus+

February 6, 2020 10:32AM GMT

[Identified] It has been identified that there are still some residual network issues causing impact to services. Further work will be taking place today. It is anticipated that this work should not affect services but there are inevitable risks to such work. We will provide an update later today. If you are seeing issues with other systems not mentioned above, please do contact the IT Service Desk, service-desk@bristol.ac.uk. Many thanks for your continued patience while we work to resolve this.

February 6, 2020 2:54PM GMT

[Resolved] Following additional work this morning we are pleased to announce that services are now working as usual and the University network is stable. If you continue to have any issues, you may need to restart your computer, printer or desktop application. If problems persist, please contact the IT Services Desk for assistance. Thank you for your understanding and patience as we recovered from this incident and to apologise for the inconvenience caused by this event.

December 2019

At risk notification for essential network maintenance on Sunday 8 December

December 8, 2019 4:00PM GMT

At risk notification for essential network maintenance on Sunday 8 DecemberPlanned Maintenance

Description

As part of the Infrastructure Modernisation Programme (IMPact) work to upgrade our networks, between 10am and 4pm on Sunday 8 December, essential network maintenance will be taking place to ensure resilience of services. Whilst every effort has been made to ensure the planned maintenance goes without incident, there is a possibility that the change could impact all live services. Although there is never a convenient time to conduct this work, we've scheduled this against the Critical Dates Calendar to ensure that we are minimising impact on the University. Please contact the IT Service Desk if you have any questions about this work: bristol.ac.uk/it-services/contacts

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

December 8, 2019 10:00AM - December 8, 2019 4:00PM GMT

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December 8, 2019 10:00AM GMT

[Update] Scheduled maintenance is starting.

December 8, 2019 4:00PM GMT

[Update] Scheduled maintenance is complete.

September 2019

Network Upgrade: services unavailable 6pm to 2am on 12 September

September 12, 2019 11:37PM BST

Network Upgrade: services unavailable 6pm to 2am on 12 SeptemberPlanned Maintenance

Description

Work on elements of the network infrastructure to improve and enhance the reliance of service will take place on Thursday 12 September starting at 6.00pm and complete at 2.00am on 13 September. This is part of a series of proposed work taking place over the summer. See news item. bristol.ac.uk/it-services/news/2019/network28aug.html A significant number of services will be unavailable for all or part of the upgrade window from 6pm to 2am. They include: • Single-Sign-On and Shibboleth authentication (affecting access to a number of services e.g Blackboard) • University websites on the Plone CMS • Website editing (Zope / Plone / T4) • MyERP • SITS/eVision • MyStudents • Unit and Programme Management System (UPMS) • Student Info • Online Registration / Photo ID upload • Unit and Programme Catalogue • Self-service password reset • MyBristol Portal • Research Data Storage Facility • Skype for Business • VOIP / OneNumber • Staff Remote Desktop / Student Remote Desktop • Business Intelligence • Wiki service • Questionmark Perception • SAFE • CODA • FEC Project Costing • CareerHub • ALSPAC Clinic Booking System and data warehouse and catalogue • UCard (updating access) • Unit and Programme Management System UPMS • SDN • RX-Works We apologise for any inconvenience this work may cause. Please note the work does not affect the Microsoft Office 365 suite of tools portal.office.com e.g. Outlook, Office, OneDrive and SharePoint. If you have any concerns or questions over the proposed work please contact the IT Service Desk service-desk@bristol.ac.uk.

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, Websites and Intranets

Schedule

September 12, 2019 6:00PM - September 13, 2019 2:00AM BST

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September 12, 2019 6:00PM BST

[Update] Scheduled maintenance is starting.

September 12, 2019 11:18PM BST

[Update] Unfortunately, the work was not successfully completed. Services should be available as normal. Testing is taking place to ensure everything is back and working. If you encounter any problems accessing services please contact the IT Service Desk, service-desk@bristol.ac.uk

September 12, 2019 11:37PM BST

[Update] The maintenance work has finished but was not successfully completed. Services should have returned or will be available very soon. If you continue to have problems accessing services please email the IT Service Desk, service-desk@bristol.ac.uk.

Network configuration updates, Tuesday 3rd September

September 5, 2019 8:25AM BST

Network configuration updates, Tuesday 3rd SeptemberPlanned Maintenance

Description

Work on elements of the network infrastructure to improve and enhance the reliance of service will take place on Tuesday 3rd September between 17:00 and 20:00. This work is not expected to impact any live production services but all services should be considered at risk during this period. This is part of a series of proposed work taking place over the summer.

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

September 3, 2019 5:00PM - September 3, 2019 8:00PM BST

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September 5, 2019 8:25AM BST

[Update] this work has completed