IT Service Status

May 2018

Some users are experiencing problems accessing RDSF. May 10, 2018 11:11AM BST: Some users are experiencing problems accessing RDSF. Service Disruption
Incident Status
Service Disruption

Components
Research Data Storage Facility (RDSF)

May 10, 2018 9:09AM BST
[Investigating] We are currently investigating

May 10, 2018 11:11AM BST
[Resolved] The problems with RDSF should now be resolved. We apologise for any inconvenience whilst it was unavailable.

Some users are experiencing problems accessing RDSF. April 30, 2018 2:14PM BST: Some users are experiencing problems accessing RDSF. Service Disruption
Incident Status
Service Disruption

Components
Research Data Storage Facility (RDSF)

April 30, 2018 2:05PM BST
[Investigating] This is currently being investigated.

April 30, 2018 2:14PM BST
[Resolved] RDSF now working. Apologies for any inconvenience caused whilst it was unavailable

Some RDSF projects unavailable from 7pm Friday to 9am Monday November 6, 2017 10:00AM GMT: Some RDSF projects unavailable from 7pm Friday to 9am MondayPlanned Maintenance
Description
We need to undertake some urgent work on part of the RDSF and as a result a significant (around 230) number of projects will be unavailable over the weekend. Stakeholders and users have already been notified. We anticipate that the projects will all be available again by Monday morning at the latest. We apologise for the inconvenience caused, but this work is essential to ensure the ongoing smooth running of the RDSF. If you have any queries, do let us know.”

Components
Research Data Storage Facility (RDSF)

Schedule
November 3, 2017 6:00PM - November 6, 2017 10:00AM GMT

November 3, 2017 6:00PM GMT
[Update] Scheduled maintenance is starting.

November 6, 2017 10:00AM GMT
[Update] Scheduled maintenance is complete.

RDSF maintenance: some projects unavailable September 11, 2017 9:00AM BST: RDSF maintenance: some projects unavailablePlanned Maintenance
Description
Essential maintenance is needed on part of the Research Data Storage Facility (RDSF). As a result of this work a significant (around 230) number of projects will be unavailable between 5pm on Friday 8 September and 9am on Monday 11 September. We apologise for the inconvenience caused, but this work is essential to ensure the ongoing smooth running of the RDSF. RDSF users have been contacted about the work.

Components
Research Data Storage Facility (RDSF)

Schedule
September 8, 2017 5:00PM - September 11, 2017 9:00AM BST

September 8, 2017 5:00PM BST
[Update] Maintenance work has been completed ahead of schedule and all RDSF projects should be available.

September 11, 2017 9:00AM BST
[Update] Scheduled maintenance is complete.

Power Cut affecting BC2 and BC3 June 21, 2017 11:31AM BST: Power Cut affecting BC2 and BC3Service Disruption
Incident Status
Service Disruption

Components
Research Data Storage Facility (RDSF)

June 21, 2017 10:42AM BST
[Investigating] There has been a power cut which has taken out BC2 and BC3. We are working to restore the systems.

June 21, 2017 11:31AM BST
[Resolved] Apologies for any inconvenience caused.

RDSF access issue June 9, 2017 10:08AM BST: RDSF access issueDegraded Performance
Incident Status
Degraded Performance

Components
Research Data Storage Facility (RDSF)

June 8, 2017 9:55AM BST
[Investigating] Some people are experiencing issues accessing RDSF files. We are investigating this.

June 9, 2017 10:08AM BST
[Resolved] This is now resolved.

FEN-RDS service unavailable May 17, 2017 5:53PM BST: FEN-RDS service unavailableService Disruption
Incident Status
Service Disruption

Components
Research Data Storage Facility (RDSF)

May 12, 2017 2:25PM BST
[Investigating] We are currently experiencing issues with the underlying filesystem that provides the FEN-RDS service. We are working with our vendors, IBM, to resolve this issue. We do not currently have an estimated recovery time.

May 17, 2017 5:53PM BST
[Resolved] Access has been restored to this service. Thank you for your patience.

Data.Bris publications and publishing tool November 4, 2016 11:18AM GMT: Data.Bris publications and publishing toolService Disruption
Incident Status
Service Disruption

Components
Research Data Storage Facility (RDSF), Other services

November 2, 2016 4:45PM GMT
[Identified] Due to the ongoing problems with the Research Data Storage Facility the Data.Bris data publications and associated deposit tool are currently off line. This will affect any researchers who wish to publish or download data publications. Access to pages on how to use and publish data are unaffected.

November 3, 2016 3:10PM GMT
[Identified] In collaboration with IBM we've identified the fault which caused the interruption to service. We have addressed the fault and need to perform a file system repair. This is currently underway.

November 4, 2016 11:18AM GMT
[Resolved] This issue has been resolved, the Data.Bris data publications and associated deposit tool are now available

Some RDSF projects are unavailable November 4, 2016 11:16AM GMT: Some RDSF projects are unavailablePartial Service Disruption
Incident Status
Partial Service Disruption

Components
Research Data Storage Facility (RDSF)

November 2, 2016 2:06PM GMT
[Identified] An issue with RDSF collaboration projects has taken some projects offline. Work is currently underway to resolve this.

November 3, 2016 3:10PM GMT
[Identified] In collaboration with IBM we've identified the fault which caused the interruption to service. We have addressed the fault and need to perform a file system repair. This is currently underway.

November 4, 2016 11:16AM GMT
[Resolved] The issue affecting some RDSF projects is now resolved.

RDSF Metadata upgrades September 27, 2016 5:00PM BST: RDSF Metadata upgradesPlanned Maintenance
Description
Due to disk upgrades on the RDSF we are running at reduced resilience.

Components
Research Data Storage Facility (RDSF)

Schedule
September 27, 2016 10:59AM - September 27, 2016 5:00PM BST

September 27, 2016 11:01AM BST
[Update] Scheduled maintenance is starting.

September 27, 2016 5:00PM BST
[Update] Scheduled maintenance is complete.

RDSF Planned upgrades September 26, 2016 11:09AM BST: RDSF Planned upgradesOperational
Incident Status
Operational

Components
Research Data Storage Facility (RDSF)

September 26, 2016 11:01AM BST
[Monitoring] Due to disc upgrades on the RDSF we are running at reduce resilience.

September 26, 2016 11:09AM BST
[Resolved] discs being delivered tomorrow.