March 2021

Pure Upgrade Monday 1st March

March 1, 2021 11:30AM GMT

Pure Upgrade Monday 1st MarchPlanned Maintenance

Description

Pure has a planned upgrade on Monday 1st March at 11:00am. This upgrade will mean a downtime in Pure of up to 30 minutes. Further information about the upgrade can be found on the Pure News page: bristol.ac.uk/red/research-policy/pure/news and the Pure Twitter feed: mobile.twitter.com/BristolUniPure

Components

Pure (Research Information System)

Schedule

March 1, 2021 11:00AM - March 1, 2021 11:30AM GMT

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March 1, 2021 11:00AM GMT

[Update] Scheduled maintenance is starting.

March 1, 2021 11:30AM GMT

[Update] Scheduled maintenance is complete.

December 2020

Pure Upgrade - Weds 2nd December 8am - 8.30am

December 2, 2020 8:30AM GMT

Pure Upgrade - Weds 2nd December 8am - 8.30amPlanned Maintenance

Description

Pure is scheduled for an upgrade to version 5.19.1 and will be unavailable for approximately 30 minutes. We will also be posting updates on Pure’s Twitter feed: twitter.com/BristolUniPure

Components

Pure (Research Information System)

Schedule

December 2, 2020 8:00AM - December 2, 2020 8:30AM GMT

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December 2, 2020 8:00AM GMT

[Update] Scheduled maintenance is starting.

December 2, 2020 8:30AM GMT

[Update] Scheduled maintenance is complete.

September 2020

PURE maintenance - Weekend 26th/27th - 7am-4pm

September 27, 2020 4:00PM BST

PURE maintenance - Weekend 26th/27th - 7am-4pmPlanned Maintenance

Description

Elsevier (the Pure owners) will be carrying out some maintenance work this weekend on Pure's infrastructure which will mean occasional short downtimes for Pure during the day on Saturday and Sunday (5-10 minutes), between the hours of 7am - 4pm. This will not affect Explore Bristol Research.

Components

Pure (Research Information System)

Schedule

September 26, 2020 7:00AM - September 27, 2020 4:00PM BST

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September 26, 2020 7:00AM BST

[Update] Scheduled maintenance is starting.

September 27, 2020 4:00PM BST

[Update] Scheduled maintenance is complete.

Pure Upgrade Wednesday 23 September, 9:30am

September 23, 2020 9:30AM BST

Pure Upgrade Wednesday 23 September, 9:30amPlanned Maintenance

Description

Pure will be upgraded to a new version on the morning of Wednesday 23 September, starting at 9:30. It should take around 30 minutes. During this time, Pure will be unavailable. Updates will also be made on our Twitter pages: twitter.com/BristolUniPure

Components

Pure (Research Information System)

Schedule

September 23, 2020 9:00AM - September 23, 2020 9:30AM BST

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September 23, 2020 9:00AM BST

[Update] Scheduled maintenance is starting.

September 23, 2020 9:30AM BST

[Update] Scheduled maintenance is complete.

July 2020

PURE: Service Unavailable

July 27, 2020 5:11PM BST

PURE: Service UnavailableService Disruption

Incident Status

Service Disruption

Components

Pure (Research Information System)

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July 27, 2020 4:33PM BST

[Identified] PURE is currently unavailable. It has been logged with the vendor and we'll update once we hear back. Explore Bristol Research is not affected.

July 27, 2020 5:11PM BST

[Resolved] The problem with PURE has been resolved, and the service is now available.

May 2020

Pure Upgrade: Friday 22 May

May 22, 2020 8:30AM BST

Pure Upgrade: Friday 22 MayPlanned Maintenance

Description

On Friday 22 May, Pure will be upgraded to version 5.17.3. The work will start at 8am and is expected to last 30 minutes. Pure will be unavailable during this time

Components

Pure (Research Information System)

Schedule

May 22, 2020 8:00AM - May 22, 2020 8:30AM BST

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May 22, 2020 8:00AM BST

[Update] Scheduled maintenance is starting.

May 22, 2020 8:30AM BST

[Update] Scheduled maintenance is complete.

April 2020

PURE - Corporate data errors affecting PURE service

April 24, 2020 9:39AM BST

PURE - Corporate data errors affecting PURE servicePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Pure (Research Information System)

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April 9, 2020 1:45PM BST

[Identified] PURE and Explore Bristol Research Portal are currently not being updated with supporting HR/Student/Finance data. The cause of issue are data errors within related University systems. The issue began on 3rd April. The impact is: -Recently created or edited researcher appointment data and student award information is not available in PURE. -A number of researcher profiles are not visible on the Explore Bristol Research PURE Portal.

April 24, 2020 9:39AM BST

[Resolved] This issue is resolved.

March 2020

Pure planned maintenance - Monday 2 March, 7:30am

March 2, 2020 9:00AM GMT

Pure planned maintenance - Monday 2 March, 7:30amPlanned Maintenance

Description

Pure is having a minor bug fix upgrade on Monday 2 March, starting at 7:30am. We expect it to be completed and Pure to be available again by 9am that day.

Components

Pure (Research Information System)

Schedule

March 2, 2020 7:30AM - March 2, 2020 9:00AM GMT

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March 2, 2020 7:30AM GMT

[Update] Scheduled maintenance is starting.

March 2, 2020 9:00AM GMT

[Update] Scheduled maintenance is complete.

February 2020

Pure Upgrade Tuesday 18th February

February 18, 2020 9:00AM GMT

Pure Upgrade Tuesday 18th FebruaryPlanned Maintenance

Description

We are planning to upgrade to Pure version 5.16.3 on Tuesday 18 February. This means Pure will be unavailable from 7:15am until 9am. Please see the Pure News page and Pure Twitter for further information.

Components

Pure (Research Information System)

Schedule

February 18, 2020 7:15AM - February 18, 2020 9:00AM GMT

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February 18, 2020 7:15AM GMT

[Update] Scheduled maintenance is starting.

February 18, 2020 9:00AM GMT

[Update] Scheduled maintenance is complete.

Network incident affecting access to internal services

February 6, 2020 2:54PM GMT

Network incident affecting access to internal servicesService Disruption

Incident Status

Service Disruption

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

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February 5, 2020 10:39AM GMT

[Investigating] We are currently experiencing a problem with the University network. This means that a range of services hosted by the University are currently unavailable. This will affect access to Eduroam, websites, Sympa (sending to mailing lists), Departmental Filestore and logging onto University managed computers. This does not affect services hosted externally such as Microsoft Office 365. We are working to identify the cause and recover services. We apologise for the disruption and hope to have services back soon.

February 5, 2020 11:49AM GMT

[Investigating] We are still investigating the issue and we have updated the list of affected services. We will send another update after 1:00PM

February 5, 2020 1:38PM GMT

[Investigating] We are still investigating the incident affecting the University network, we have been working to resolve the issue and make improvements to allow services to work. You may have noticed that some services are now available, but they should be considered at risk as the main problem has not been fixed. We believe we know the cause of the problem and are currently working to recover all services, but we cannot confirm when. We’ll be providing a further update at 3:30PM

February 5, 2020 3:19PM GMT

[Monitoring] Working with our hardware supplier we have applied some changes to stabilise the network to allow services to become available. We are currently testing these services. We will continue to monitor the situation for the rest of the day and overnight. If you continue to have issues please contact the IT Service Desk. Thank you for your patience during this incident.

February 5, 2020 5:14PM GMT

[Monitoring] The following services are still impacted by this issue and are being investigated: SITS RXWorks MyERP Student printing (in certain areas)

February 6, 2020 9:58AM GMT

[Monitoring] The following services are still impacted by this issue and are being investigated: SITS MyERP RXWorks Printing BMS Wired network connections in various locations Oracle Applications Syllabus+

February 6, 2020 10:32AM GMT

[Identified] It has been identified that there are still some residual network issues causing impact to services. Further work will be taking place today. It is anticipated that this work should not affect services but there are inevitable risks to such work. We will provide an update later today. If you are seeing issues with other systems not mentioned above, please do contact the IT Service Desk, service-desk@bristol.ac.uk. Many thanks for your continued patience while we work to resolve this.

February 6, 2020 2:54PM GMT

[Resolved] Following additional work this morning we are pleased to announce that services are now working as usual and the University network is stable. If you continue to have any issues, you may need to restart your computer, printer or desktop application. If problems persist, please contact the IT Services Desk for assistance. Thank you for your understanding and patience as we recovered from this incident and to apologise for the inconvenience caused by this event.

PURE: Degraded Performance

February 5, 2020 10:54AM GMT

PURE: Degraded PerformanceDegraded Performance

Incident Status

Degraded Performance

Components

Pure (Research Information System)

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January 31, 2020 10:34AM GMT

[Investigating] Pure has been running slowly since around 9am today. We are looking into it and apologise for the disruption to the service.

January 31, 2020 2:33PM GMT

[Monitoring] There has been a fix applied to correct the speed issues, and the situation is being monitored

February 4, 2020 5:33PM GMT

[Resolved] This has been resolved

February 5, 2020 10:54AM GMT

[Resolved] This has been resolved

January 2020

PURE: Degraded Performance

January 28, 2020 12:11PM GMT

PURE: Degraded PerformanceOperational

Incident Status

Operational

Components

Pure (Research Information System)

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January 27, 2020 5:21PM GMT

[Investigating] Pure and Explore Bristol Research have started running very slowly this afternoon. We are liaising with the owners for a resolution. We will update here and on our Twitter feed: twitter.com/BristolUniPure

January 28, 2020 12:11PM GMT

[Resolved] The cause of the Pure performance issue was identified, and the service has now been restored.

Pure essential maintenance: Saturday 25 January & Sunday 26 January

January 26, 2020 6:00PM GMT

Pure essential maintenance: Saturday 25 January & Sunday 26 JanuaryPlanned Maintenance

Description

There will be maintenance work undertaken on the Pure servers over the weekend of 25-26 January. Pure and Explore Bristol Research will be available for the majority of the time, but we are expecting some downtime across the weekend (expected maximum downtime is 2 hours).

Components

Pure (Research Information System)

Schedule

January 25, 2020 8:00AM - January 26, 2020 6:00PM GMT

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January 25, 2020 8:00AM GMT

[Update] Scheduled maintenance is starting.

January 26, 2020 6:00PM GMT

[Update] Scheduled maintenance is complete.

Pure unavailable Thursday 16th January 7am-8.30am

January 16, 2020 8:30AM GMT

Pure unavailable Thursday 16th January 7am-8.30amPlanned Maintenance

Description

Pure will be unavailable on Thursday 16 January from 7am until approximately 8:30am for a minor bug fix upgrade. Pure users will not see any changes following the upgrade. For further updates, please see the Pure Twitter page: twitter.com/BristolUniPure

Components

Pure (Research Information System)

Schedule

January 16, 2020 7:00AM - January 16, 2020 8:30AM GMT

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January 16, 2020 7:00AM GMT

[Update] Scheduled maintenance is starting.

January 16, 2020 8:30AM GMT

[Update] Scheduled maintenance is complete.

December 2019

At risk notification for essential network maintenance on Sunday 8 December

December 8, 2019 4:00PM GMT

At risk notification for essential network maintenance on Sunday 8 DecemberPlanned Maintenance

Description

As part of the Infrastructure Modernisation Programme (IMPact) work to upgrade our networks, between 10am and 4pm on Sunday 8 December, essential network maintenance will be taking place to ensure resilience of services. Whilst every effort has been made to ensure the planned maintenance goes without incident, there is a possibility that the change could impact all live services. Although there is never a convenient time to conduct this work, we've scheduled this against the Critical Dates Calendar to ensure that we are minimising impact on the University. Please contact the IT Service Desk if you have any questions about this work: bristol.ac.uk/it-services/contacts

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

December 8, 2019 10:00AM - December 8, 2019 4:00PM GMT

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December 8, 2019 10:00AM GMT

[Update] Scheduled maintenance is starting.

December 8, 2019 4:00PM GMT

[Update] Scheduled maintenance is complete.

November 2019

Pure - Service Migration - 12pm on Monday 18 November until Thursday 21 November

November 21, 2019 3:00PM GMT

Pure - Service Migration - 12pm on Monday 18 November until Thursday 21 NovemberPlanned Maintenance

Description

Pure will be unavailable from 12pm on Monday 18 November until the end of Wednesday 20 November due to a service migration. For background information about the migration see our Pure News Page bristol.ac.uk/red/research-policy/pure/news Please note that as a result of the move of Pure, content from Pure displayed in the service People Profiler will stop updating. Please see the news item at bristol.ac.uk/it-services/news/2019/peopleprofiler16sept.html

Components

Pure (Research Information System)

Schedule

November 18, 2019 12:00AM - November 20, 2019 6:00PM GMT

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November 18, 2019 12:00AM GMT

[Update] The Pure migration is currently in progress. During this time users will be unable to login.

November 20, 2019 4:47PM GMT

[Update] There has been a delay to the Pure migration. We now expect the service to be available again tomorrow morning (Thursday 21st Nov). We apologise for any inconvenience this causes. In the meantime Explore Bristol Research remains available.

November 21, 2019 3:00PM GMT

[Update] Work to migrate Pure and Explore Bristol Research to the cloud is now complete and available again from bristol.ac.uk/pure

November 21, 2019 3:00PM GMT

[Update] Work to migrate Pure and Explore Bristol Research to the cloud is now complete and available again from bristol.ac.uk/pure

September 2019

Pure service unavailable between 7.30am and 8.00am on Monday 23 September

September 23, 2019 8:00AM BST

Pure service unavailable between 7.30am and 8.00am on Monday 23 SeptemberPlanned Maintenance

Description

Due to essential maintenance, the Pure system will be unavailable for a time between 7.30am and 8.00am on Monday 23 September. We apologise for any inconvenience this may cause.

Components

Pure (Research Information System)

Schedule

September 23, 2019 7:30AM - September 23, 2019 8:00AM BST

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September 23, 2019 7:30AM BST

[Update] Scheduled maintenance is starting.

September 23, 2019 8:00AM BST

[Update] Scheduled maintenance is complete.

PURE: Degraded Performance

September 18, 2019 11:16AM BST

PURE: Degraded PerformanceDegraded Performance

Incident Status

Degraded Performance

Components

Pure (Research Information System)

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August 21, 2019 3:52PM BST

[Investigating] Since the update to v5.15.0, some users have noticed degradation of performance. IT is currently investigating

August 23, 2019 5:04PM BST

[Investigating] The Pure service continues to operate with degraded performance. IT continue to investigate. The software supplier has been notified and is assisting. We apologise for the disruption this causes

August 30, 2019 3:04PM BST

[Investigating] IT continue to investigate the degraded performance of the Pure system since the upgrade. Once again, apologies for the inconvenience this has caused you. Progress has been made in identifying possible bottlenecks and potential solutions in conjunction with the supplier and we are actively pursuing these.

September 10, 2019 11:17AM BST

[Investigating] IT continue to investigate the degraded performance of the Pure system. Performance Analysis has been undertaken and additional memory added. The Pure system seems to have stabilized. IT will continue to investigate and monitor the performance.

September 11, 2019 3:38PM BST

[Monitoring] The Pure system will be unavailable this coming Thursday 12th September from 8 am – 9 am. This is in order for extra memory to be added to the system. Apologies for any inconvenience this may cause.

September 13, 2019 4:28PM BST

[Monitoring] Following yesterday's work, we will be monitoring the performance of this system for a few more days.

September 18, 2019 11:16AM BST

[Resolved] System is now stable

Network Upgrade: services unavailable 6pm to 2am on 12 September

September 12, 2019 11:37PM BST

Network Upgrade: services unavailable 6pm to 2am on 12 SeptemberPlanned Maintenance

Description

Work on elements of the network infrastructure to improve and enhance the reliance of service will take place on Thursday 12 September starting at 6.00pm and complete at 2.00am on 13 September. This is part of a series of proposed work taking place over the summer. See news item. bristol.ac.uk/it-services/news/2019/network28aug.html A significant number of services will be unavailable for all or part of the upgrade window from 6pm to 2am. They include: • Single-Sign-On and Shibboleth authentication (affecting access to a number of services e.g Blackboard) • University websites on the Plone CMS • Website editing (Zope / Plone / T4) • MyERP • SITS/eVision • MyStudents • Unit and Programme Management System (UPMS) • Student Info • Online Registration / Photo ID upload • Unit and Programme Catalogue • Self-service password reset • MyBristol Portal • Research Data Storage Facility • Skype for Business • VOIP / OneNumber • Staff Remote Desktop / Student Remote Desktop • Business Intelligence • Wiki service • Questionmark Perception • SAFE • CODA • FEC Project Costing • CareerHub • ALSPAC Clinic Booking System and data warehouse and catalogue • UCard (updating access) • Unit and Programme Management System UPMS • SDN • RX-Works We apologise for any inconvenience this work may cause. Please note the work does not affect the Microsoft Office 365 suite of tools portal.office.com e.g. Outlook, Office, OneDrive and SharePoint. If you have any concerns or questions over the proposed work please contact the IT Service Desk service-desk@bristol.ac.uk.

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, Websites and Intranets

Schedule

September 12, 2019 6:00PM - September 13, 2019 2:00AM BST

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September 12, 2019 6:00PM BST

[Update] Scheduled maintenance is starting.

September 12, 2019 11:18PM BST

[Update] Unfortunately, the work was not successfully completed. Services should be available as normal. Testing is taking place to ensure everything is back and working. If you encounter any problems accessing services please contact the IT Service Desk, service-desk@bristol.ac.uk

September 12, 2019 11:37PM BST

[Update] The maintenance work has finished but was not successfully completed. Services should have returned or will be available very soon. If you continue to have problems accessing services please email the IT Service Desk, service-desk@bristol.ac.uk.

Pure unavailable Thursday 12th September from 8am to 9am

September 12, 2019 9:00AM BST

Pure unavailable Thursday 12th September from 8am to 9amPlanned Maintenance

Description

The Pure system will be unavailable this coming Thursday 12th September from 8 am – 9 am. This is in order for extra memory to be added to the system. Apologies for any inconvenience this may cause.

Components

Pure (Research Information System)

Schedule

September 12, 2019 8:00AM - September 12, 2019 9:00AM BST

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September 12, 2019 8:00AM BST

[Update] Scheduled maintenance is starting.

September 12, 2019 9:00AM BST

[Update] Scheduled maintenance is complete.