June 2022

QReg and Online Registration unavailable and other services impacted during essential maintenance 4 pm 15 June until 12 pm 15 June

June 16, 2022 12:00PM BST

QReg and Online Registration unavailable and other services impacted during essential maintenance 4 pm 15 June until 12 pm 15 JunePlanned Maintenance

Description

Online Registration and QREG will continue to be unavailable from 4pm on Tuesday 14 June until 12pm tomorrow, 16 June. This is a result of essential maintenance work to improve the performance and resilience of our services. Ucard will remain operational but will be unable to create new undergraduate cards for new staff and students. While we are not aware of interruption to the services listed below, the following services should be considered 'at risk' while the work takes place: Library Services Platform MyBristol Portal Shared Mailboxes Photo ID Upload Gmail mail name change app Identity Manager (Microsoft) - MIM BO Reporting ~ Students, Datahub DATA_INT Legend Identity Matching Service PIMS Active Directory Domain Services Miscellaneous Groups Management REXCO We apologise for any inconvenience caused. If you have any concerns regarding this work please contact the IT Services Desk, bristol.ac.uk/it-services/contacts (Ref: C2205-052)

Components

Administrative systems (Finance & HR), Blackboard, RePlay and Library systems, Student Information Systems (SITS)

Schedule

June 15, 2022 4:00PM - June 16, 2022 12:00PM BST

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June 15, 2022 4:12PM BST

[Update] Scheduled maintenance is starting.

June 16, 2022 12:00PM BST

[Update] Scheduled maintenance is complete.

November 2021

Essential maintenance - CODA and Finance applications

November 23, 2021 5:15PM GMT

Essential maintenance - CODA and Finance applicationsPlanned Maintenance

Description

As part of our work to ensure our University IT systems are resilient and suitably scaled we are carrying out a migration of the CPROD database which supports CODA between 08:30 am and 5:15 pm on Tuesday 23rd November. This work will interrupt a number of services including some CODA and Finance applications; appropriate Service owners have been communicated with on the work. This work supports our transformational IT Infrastructure work, which aims to enhance our digital services through modern cloud-based, highly available and highly resilient systems. (ref C2109-142)

Components

Administrative systems (Finance & HR)

Schedule

November 23, 2021 8:30AM - November 23, 2021 5:15PM GMT

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November 23, 2021 8:30AM GMT

[Update] Scheduled maintenance is starting.

November 23, 2021 5:15PM GMT

[Update] Scheduled maintenance is complete.

Studentinfo and other services unavailable on 9th November between 7-10am

November 9, 2021 10:00AM GMT

Studentinfo and other services unavailable on 9th November between 7-10amPlanned Maintenance

Description

As part of a series of scheduled maintenance works to patch servers, the following services will be unavailable on Tuesday 9th November between 7:00 am -10:00 am: - Contact Directory - Web based services - Directory of Experts - Events Calendar - Prospectus Enquiries - Re-store - Computer Science website - Business Objects reporting (Accommodation, HR Establishment & Salary Forecasting, Finance Salary Commitments) - Finance systems - Finance Reporting (legacy CODA data) - Finance Web Based Reports (legacy CODA data) - FEC Project Costing - Student and Staff systems - Studentinfo - Accommodation - CARB - ORCA - Staff Snapshot - Standard Jobs - Online Postgraduate Admissions - Travel Insurance - Travel to Work IT Services apologise for the inconvenience this work may cause. If you have any concerns or questions regarding this work please contact the IT Service Desk. (REF: C2110-001)

Components

Administrative systems (Finance & HR), Student Information Systems (SITS), Websites and Intranets

Schedule

November 9, 2021 7:00AM - November 9, 2021 10:00AM GMT

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November 9, 2021 7:00AM GMT

[Update] Scheduled maintenance is starting.

November 9, 2021 10:00AM GMT

[Update] Scheduled maintenance is complete.

Personal timetables and other services will be unavailable between 1pm and 4pm on Wednesday 3rd November

November 3, 2021 4:00PM GMT

Personal timetables and other services will be unavailable between 1pm and 4pm on Wednesday 3rd NovemberPlanned Maintenance

Description

As part of essential server patching the following services will be unavailable between 1pm and 4pm on Wednesday 3rd November. During that time the following services will be affected: - Personalised timetables for staff and students - Contact Directory - Directory of Experts - People Profiler - Computer Science website - ORCA - MyStudents - Datahaven / DiversP reports or services reliant on DataHub access during this period - Web Finance Reporting (Proactis commitment data unavailable) - Data Warehouse - Delegate mailbox administration We are aware that many departments have access to the DataHub and use the information to perform a number of tasks. It is therefore possible that where DataHub data is used to run a service that this may be unavailable during this work. Ref: C2110-002

Components

Administrative systems (Finance & HR), Websites and Intranets, Other services

Schedule

November 3, 2021 1:00PM - November 3, 2021 4:00PM GMT

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November 3, 2021 1:00PM GMT

[Update] Scheduled maintenance is starting.

November 3, 2021 4:00PM GMT

[Update] Scheduled maintenance is complete.

September 2021

Incident affecting a number of IT services, 18 September

September 21, 2021 12:05PM BST

Incident affecting a number of IT services, 18 SeptemberPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Administrative systems (Finance & HR), Other services

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September 17, 2021 6:00PM BST

[Investigating] We are aware of a number of services currently unavailable, updates will be posted here once investigations are complete Sorry for any inconvenience

September 17, 2021 8:28PM BST

[Investigating] We are aware that a number of services are affected. Services include: - Timetables - Bank letter creation in eVision - Student Info / Online Registration - Photo ID Upload - Contact Directory - MyStudents - Find a ... (bristol.ac.uk/where-is-my/find) MyBristol portal is available but some services accessible via the portal may not. We apologise for the inconvenience caused. We are continuing to investigate the cause and potential fix.

September 18, 2021 11:29AM BST

[Investigating] Work is continuing to identify the issue and work to get services back. Teams will be working through the weekend to restore services, and updates on progress will be posted here. There are currently known problems for students with: - Access to a number of services accessed via the MyBristol Portal might show as unavailable - We are aware that the ability to print letters for banks is unavailable - Online Timetables are also currently offline - The ability to complete online registration, if you have not already done so, is also affected. - For anyone having problems uploading photos for their ID, please note you can have your photo taken when you collect your ID badge so please do not worry about that. We are very sorry for the inconvenience and stress this interruption to service is causing and hope to have service back soon.

September 18, 2021 12:38PM BST

[Investigating] We believe that personalised timetables available via the student MyBristol portal are now available mybristol.bris.ac.uk We have also confirmed that timetables should also be visible in student Outlook/calendars. Student Info - Online Registration - should also be available as well. Contact Directory is now working.

September 18, 2021 2:58PM BST

[Identified] The following services should be in operation. A number of other services are still affected and further work will be undertaken. Available services: - SITS/eVision - Online Timetables – General Units - Personalised timetables in MyBristol (confirmed timetables also available in student Outlook calendars) - Student Info (Online registration) - Photo ID upload - Wiki - Contact Directory - My Students This means - Services accessed via the MyBristol Portal should now be available. - The ability to print letters for banks is now available. - Online Timetables are accessible. - You can complete online registration, if you have not already done so. - Uploading photos for your ID is now working. Again we apologise for the inconvenience and stress caused.

September 20, 2021 8:26AM BST

[Identified] We are aware of reports that some people are experiencing issues accessing some of the modules within SITS and we are currently investigating this. An update will be be posted on the status page after 9:45am

September 20, 2021 9:58PM BST

[Monitoring] Work has taken place this evening to recover affected services. All services should now be available and working. Further work will be needed but this will be done as scheduled maintenance work.

September 21, 2021 12:05PM BST

[Resolved] Services affected by the incident on the evening of Friday 17 September should now be working normally. Additional work will be needed to resolve mitigations put in place over the weekend.

Essential Maintenance to hosting platforms

September 1, 2021 9:00PM BST

Essential Maintenance to hosting platformsPlanned Maintenance

Description

Due to essential maintenance to the underlying hosting platform, the following web sites will be unavailable from 8pm to 9pm on 1st September. • Contact Directory • eRecruit • Online timetables • SLS Admissions Academic Scoring (AMS) • MyStudents • Unit and Programme Catalogues • Finance Rates • Prospectus Editing Tool • Orca • Identity Matching Service • Photo ID Upload • Finance Security • Find a ... • PGT First Sift Tool • Data Capture at pre-applicant events (iPad CRM) • MAB Tool • Interface Catalogue • Web finance reporting • BO Reporting Finance • Study Abroad Conversion • Tariff Bearing Qualifications • Re-Store • Directory of Experts • Enterprise Data Dictionary • Travel Insurance IT Services apologises for any inconvenience caused. If you have any questions regarding this work please contact the IT Service Desk.

Components

Administrative systems (Finance & HR)

Schedule

September 1, 2021 8:00PM - September 1, 2021 9:00PM BST

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September 1, 2021 8:00PM BST

[Update] Scheduled maintenance is starting.

September 1, 2021 9:00PM BST

[Update] Scheduled maintenance is complete.

May 2021

Database server failure affecting a range of services, Saturday 22 May

May 24, 2021 8:21AM BST

Database server failure affecting a range of services, Saturday 22 MayService Disruption

Incident Status

Service Disruption

Components

Administrative systems (Finance & HR), Student Information Systems (SITS), Websites and Intranets, Other services

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May 22, 2021 3:57PM BST

[Identified] We have identified a hardware failure in a database server which is affecting a number of services. We are working with suppliers to apply a fix as soon as possible. At this stage we do not know how long the following services will be affected. We are aiming to have this fixed before Monday morning and updates will be posted here. Affected services include: - MyBristol (see existing status page incident which includes direct links to some services hosted in MyBristol itstatus.bristol.ac.uk/pages/incident/5798d20cc211074a0e000edf/60a8c0dd79914205363d3b70) - Personalised timetables for staff and students - Edit access to T4 CMS and Prospectus Editing Tool (PET) - ORCA - MyStudents (Limited access to List and images functionality) - Web Finance Reporting (Proactis commitment data unavailable) - QREG - Miscellaneous groups manager - Shared mailbox admin tool - Mail name change form - Data Warehouse - Delegate mailbox administration - Datahaven / DiversP reports or services reliant on DataHub access during this period We are aware that many departments have access to the DataHub and use the information to perform a number of tasks. It is therefore possible that where DataHub data is used to run a service that this may be unavailable during this work. We apologise for the inconvenience this may cause. IT Service Desk contact information can be found at uob.sharepoint.com/sites/itservices/SitePages/contacts.aspx

May 22, 2021 5:32PM BST

[Identified] We are working with suppliers to fix the problem. At present we do not know when this will be, but we hope to have an update by tomorrow morning.

May 23, 2021 1:30AM BST

[Monitoring] The database issues have now been fixed and services should be back. We will be monitoring services.

May 23, 2021 1:35AM BST

[Monitoring] Services should now be operational.

May 24, 2021 8:21AM BST

[Resolved] No reports of any issues with any affected services.

March 2021

Extention to essential network maintenance on Monday 22 March

March 22, 2021 11:19PM GMT

Extention to essential network maintenance on Monday 22 MarchPlanned Maintenance

Description

Unfortunately, work this evening to upgrade the University network has overrun. Services are considered at risk while work continues. Details of the work can be found at itstatus.bristol.ac.uk/pages/maintenance/5798d20cc211074a0e000edf/60588c256fef3205351f6cbb

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Student Information Systems (SITS), Telephony, Websites and Intranets, Wired network, Wireless network

Schedule

March 22, 2021 9:00PM - March 22, 2021 11:59PM GMT

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March 22, 2021 9:46PM GMT

[Update] The upgrade to the University network is continuing.

March 22, 2021 11:19PM GMT

[Update] This work has now been completed successfully

Continuation of essential network maintenance - services at risk on the evening of Monday 22 March, 5.30pm-9.00 pm

March 22, 2021 9:00PM GMT

Continuation of essential network maintenance - services at risk on the evening of Monday 22 March, 5.30pm-9.00 pmPlanned Maintenance

Description

Update 9.00 pm 22 March: Unfortunatley work is continuing to complete the network upgrade. Updates can be found on the status page item at itstatus.bristol.ac.uk/pages/maintenance/5798d20cc211074a0e000edf/60590fa08a75dd0537ea55d7 --------------------------------- Following the successful maintenance on the University network during the evening on Friday 19 March and Saturday 20 March we now need to compete the upgrade tonight, Monday 22 March, between 5.30 pm and 9.00 pm. Due to the nature of the issue the University has deemed this critical activity. During the work on Monday 22 March between 5.30 pm and 9.00 pm there will be a potential for interruption to a wide range of services from on and off-campus during the period of the work. We advise staff and students to make appropriate plans to have work available offline during these periods and note alternative contact routes to any services you need to access due to disruption to the phone systems. Affected services include but are not limited to: - University website - Authentication to access University wired and wireless service - Single Sign On and Shibboleth authentication services affecting access to a number of online services - Remote Desktop services - VPN service (due to authentication) - MyBristol - Blackboard (unavailable due to Single Sign On) - Re/Play - Library services - Access to licenced software (IBM SPSS, Ansys Granta Edupack, Rockwave PetraSIM, Sparx EA, Siemens NX12, Visual Components, DNVGL Solar Farmer, COMSOL) - SITS / StudentInfo - Timetabling - Print Release - Departmental Filestore - MyERP - CareerHub - Smarteezie - ALSPAC Clinic Booking System - eBiolabs - data.bris - Skype for Business (On Premise) Telephony - VoIP OneNumber webclient and phone service and Voicemail Service for VoIP - DIVERSP/DataHaven - underpins a number of web based services. Please contact the IT Services Desk if you have any concerns regarding this work. (uob.sharepoint.com/sites/itservices/SitePages/contacts.aspx) ****Please note the following services are not affected by this change**** - Microsoft 365 services - Outlook, Teams etc. - Zoom (providing you are not on campus and are using a link to join a meeting. You may not be able to create a new meeting.) - University texting service - Analogue phones on main campus and Langford campus and telephony at Coombe dingle - Mobiles though if onsite you may need to disable wifi calling. - Mutiltone Pagers - 60 lifts out of 125 - All fire alarms IT Services are investigating mitigating actions to reduce the number of services affected by this work. We apologise for any inconvenience caused while we implement these essential updates.

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Student Information Systems (SITS), Telephony, Websites and Intranets, Wired network, Wireless network

Schedule

March 22, 2021 5:30PM - March 22, 2021 9:00PM GMT

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March 22, 2021 5:30PM GMT

[Update] Scheduled maintenance is starting.

March 22, 2021 9:00PM GMT

[Update] Scheduled maintenance is complete.

Essential network maintenance - services affected on the evening of Saturday 20 March

March 20, 2021 9:00PM GMT

Essential network maintenance - services affected on the evening of Saturday 20 MarchPlanned Maintenance

Description

Update 8.00pm March 20: Work is complete and critical services working. -------- Emergency upgrades will be made to elements of the University network on Saturday 20 March between 6.00 pm and 9.00 pm. Please note that this is part of a series of work and there will be work on the evening of Friday 19 March between 6.00 pm and 9.00 pm when the same services will be affected. (see status page item itstatus.bristol.ac.uk/pages/maintenance/5798d20cc211074a0e000edf/6050e6c4e919ab0536928774) Due to the nature of the issue the University has deemed this critical activity. During the period mentioned above there will be a potential for interruption to a wide range of services from on and off-campus during the period of the work. We advise staff and students to make appropriate plans to have work available offline during these periods and note alternative contact routes to any services you need to access due to disruption to the phone systems. Affected services include but are not limited to: - University website - Authentication to access University wired and wireless service - Single Sign On and Shibboleth authentication services affecting access to a number of online services - Remote Desktop services - VPN service (due to authentication) - MyBristol - Blackboard (unavailable due to Single Sign On) - Re/Play - Library services - Access to licenced software (IBM SPSS, Ansys Granta Edupack, Rockwave PetraSIM, Sparx EA, Siemens NX12, Visual Components, DNVGL Solar Farmer, COMSOL) - SITS / StudentInfo - Timetabling - Print Release - Departmental Filestore - MyERP - CareerHub - Smarteezie - ALSPAC Clinic Booking System - eBiolabs - data.bris - Skype for Business (On Premise) Telephony - VoIP OneNumber webclient and phone service and Voicemail Service for VoIP - DIVERSP/DataHaven - underpins a number of web based services. Please contact the IT Services Desk if you have any concerns regarding this work. (uob.sharepoint.com/sites/itservices/SitePages/contacts.aspx) IT Services are investigating mitigating actions to reduce the number of services affected by this work. ****Please note the following services are not affected by this change**** - Microsoft 365 services - Outlook, Teams etc. - Zoom (providing you are not on campus and are using a link to join a meeting. You may not be able to create a new meeting.) - University texting service - Analogue phones on main campus and Langford campus and telephony at Coombe dingle - Mobiles though if onsite you may need to disable wifi calling. - Mutiltone Pagers - 60 lifts out of 125 - All fire alarms We apologise for any inconvenience caused while we implement these essential updates. (Ref:C2101-156)

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Student Information Systems (SITS), Telephony, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

March 20, 2021 6:00PM - March 20, 2021 9:00PM GMT

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March 20, 2021 6:00PM GMT

[Update] Scheduled maintenance is starting.

March 20, 2021 9:00PM GMT

[Update] Scheduled maintenance is complete.

Essential network maintenance - services affected on the evening of Friday 19 March

March 19, 2021 9:00PM GMT

Essential network maintenance - services affected on the evening of Friday 19 MarchPlanned Maintenance

Description

Emergency upgrades will be made to elements of the University network on Friday 19 March between 6.00 pm and 9.00 pm. Please note that this is part of a series of work and there will be work on the evening of Saturday 20 March between 6.00 pm and 9.00 pm when the same services will be affected. (see IT status page item itstatus.bristol.ac.uk/pages/maintenance/5798d20cc211074a0e000edf/60532f11e919ab0536928861) Due to the nature of the issue the University has deemed this critical activity. During the period mentioned above there will be a potential for interruption to a wide range of services from on and off-campus during the period of the work. We advise staff and students to make appropriate plans to have work available offline during these periods and note alternative contact routes to any services you need to access due to disruption to the phone systems. Affected services include but are not limited to: - University website - Authentication to access University wired and wireless service - Single Sign On and Shibboleth authentication services affecting access to a number of online services - Remote Desktop services - VPN service (due to authentication) - MyBristol - Blackboard (unavailable due to Single Sign On) - Re/Play - Library services - Access to licenced software (IBM SPSS, Ansys Granta Edupack, Rockwave PetraSIM, Sparx EA, Siemens NX12, Visual Components, DNVGL Solar Farmer, COMSOL) - SITS / StudentInfo - Timetabling - Print Release - Departmental Filestore - MyERP - CareerHub - Smarteezie - ALSPAC Clinic Booking System - eBiolabs - data.bris - Skype for Business (On Premise) Telephony - VoIP OneNumber webclient and phone service and Voicemail Service for VoIP - DIVERSP/DataHaven - underpins a number of web based services. Please contact the IT Services Desk if you have any concerns regarding this work. (uob.sharepoint.com/sites/itservices/SitePages/contacts.aspx) ****Please note the following services are not affected by this change**** - Microsoft 365 services - Outlook, Teams etc. - Zoom (providing you are not on campus and are using a link to join a meeting. You may not be able to create a new meeting.) - University texting service - Analogue phones on main campus and Langford campus and telephony at Coombe dingle - Mobiles though if onsite you may need to disable wifi calling. - Mutiltone Pagers - 60 lifts out of 125 - All fire alarms IT Services are investigating mitigating actions to reduce the number of services affected by this work. We apologise for any inconvenience caused while we implement these essential updates. (Ref: C2101-156)

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Student Information Systems (SITS), Telephony, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

March 19, 2021 6:00PM - March 19, 2021 9:00PM GMT

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March 19, 2021 6:00PM GMT

[Update] Scheduled maintenance is starting.

March 19, 2021 9:00PM GMT

[Update] Scheduled maintenance is complete.

December 2020

Current network issues affecting access to multiple services and website

December 17, 2020 12:38PM GMT

Current network issues affecting access to multiple services and websitePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Administrative systems (Finance & HR), Student Information Systems (SITS), Websites and Intranets

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December 16, 2020 4:24PM GMT

[Investigating] We currently have an issue affecting the University network. Currently, a number of services are unavailable. The issue seems to affect University hosted services. Services hosted offsite, such as Microsoft 365 are available. However, services using Single Sign On are not accessible e.g. Blackboard (ole.bris.ac.uk). We are investigating.

December 16, 2020 5:01PM GMT

[Identified] Action has been taken to make services available. Additional work is still required. Some services taking longer to return e.g. MyBristol portal. Blackboard available via ole.bris.ac.uk.

December 16, 2020 5:49PM GMT

[Identified] Further work is needed to stabilise the network services. Work will take place at 6.15 pm tonight and should be completed by 6.30pm. We do not anticipate any impact on services but we are on standby if any issues develop. We apologise for the disruption caused.

December 16, 2020 7:16PM GMT

[Monitoring] Work has been completed to stabilise the network. All services should be running as normal. Again, apologise for the disruption caused.

December 17, 2020 12:38PM GMT

[Resolved] Services available as normal.

ERP Market Place unavailable

December 1, 2020 8:07PM GMT

ERP Market Place unavailableService Disruption

Incident Status

Service Disruption

Components

Administrative systems (Finance & HR), myERP - Finance & HR system

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December 1, 2020 2:34PM GMT

[Investigating] ERP Market Place is currently unavailable. We are investigating the issue, apologies for the inconvenience.

December 1, 2020 4:49PM GMT

[Identified] The MyERP Market Place is available but is not functioning correctly. Please do not use this service. Emergency IT maintenance is scheduled for this evening between 5.30 pm and 7.30 pm to resolve the issue. See the status page item: itstatus.bristol.ac.uk/pages/maintenance/5798d20cc211074a0e000edf/5fc6733e115c030549f833d4 We apologise for any inconvenience caused.

December 1, 2020 8:07PM GMT

[Resolved] Following emergency maintenance, the issue should now be resolved.

November 2020

MyERP upgrade Friday 27th November to Sunday 6pm 29th November:

November 29, 2020 6:00PM GMT

MyERP upgrade Friday 27th November to Sunday 6pm 29th November:Planned Maintenance

Description

As part of the MyERP Milestone 7 upgrade, the MyERP service will be unavailable from 12pm Friday 27th November to 6pm Sunday 29th November. During that time integrations between MyERP and the following services will be paused: Fees and subsidiary company payrolls (Opera) HMRC Gateway BACS eRecruit Kofax SITS Student Accounting Module (SITS) Online Shop (WPM) Award Management System (Worktribe) Advanced Marketplace (Science Warehouse) StarRez (Accommodation) Identity Matching Service MyReview DATA_INT (impacts all services served MyERP data via DATA_INT) Datahub (impacts all services served MyERP data via DATAHUB) Ref: C2009-339

Components

Administrative systems (Finance & HR), myERP - Finance & HR system, Student Information Systems (SITS), Other services

Schedule

November 27, 2020 12:00PM - November 29, 2020 6:00PM GMT

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November 27, 2020 12:00PM GMT

[Update] Scheduled maintenance is starting.

November 29, 2020 6:00PM GMT

[Update] Scheduled maintenance is complete.

Personal timetables and other services will be unavailable between 1pm and 4pm on Wed 11 November 2020.

November 13, 2020 11:32AM GMT

Personal timetables and other services will be unavailable between 1pm and 4pm on Wed 11 November 2020.Planned Maintenance

Description

As part of essential server patching the following services will be unavailable between 1pm and 4pm on Wednesday 11 November 2020. During that time the following services will be affected: - Personalised timetables for staff and students - Contact Directory - Directory of Experts - People Profiler - Computer Science website - ORCA - MyStudents (Limited access to List and images functionality) - Datahaven / DiversP reports or services reliant on DataHub access during this period - Web Finance Reporting (Proactis commitment data unavailable) - Data Warehouse - Delegate mailbox administration We are aware that many departments have access to the DataHub and use the information to perform a number of tasks. It is therefore possible that where DataHub data is used to run a service that this may be unavailable during this work. Ref: C2008-144

Components

Administrative systems (Finance & HR), Websites and Intranets, Other services

Schedule

November 11, 2020 1:00PM - November 11, 2020 4:00PM GMT

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November 13, 2020 11:32AM GMT

[Update] Completed

November 13, 2020 11:32AM GMT

[Update] Completed

Studentinfo and other services unavailable on 3 November between 7-10am

November 3, 2020 10:00AM GMT

Studentinfo and other services unavailable on 3 November between 7-10am Planned Maintenance

Description

As part of a series of scheduled maintenance works to patch servers, the following services will be unavailable on Tuesday 3 November between 7:00 am -10:00 am: - Contact Directory - Web based services - Directory of Experts - Events Calendar - Prospectus Enquiries - Re-store - Computer Science website - Business Objects reporting (Accommodation, HR Establishment & Salary Forecasting, Finance Salary Commitments) - Finance systems - Finance Reporting (legacy CODA data) - Finance Web Based Reports (legacy CODA data) - FEC Project Costing - Student and Staff systems - Studentinfo - Accommodation - CARB - ORCA - Staff Snapshot - Standard Jobs - Online Postgraduate Admissions - Travel Insurance - Travel to Work IT Services apologise for the inconvenience this work may cause. If you have any concerns or questions regarding this work please contact the IT Service Desk. (REF: C2008-143)

Components

Administrative systems (Finance & HR), Student Information Systems (SITS), Websites and Intranets

Schedule

November 3, 2020 7:00AM - November 3, 2020 10:00AM GMT

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November 3, 2020 7:00AM GMT

[Update] Scheduled maintenance is starting.

November 3, 2020 10:00AM GMT

[Update] Scheduled maintenance is complete.

September 2020

Essential emergency maintenance : Thursday 17th September

September 17, 2020 10:00AM BST

Essential emergency maintenance : Thursday 17th SeptemberPlanned Maintenance

Description

Essential emergency maintenance on IT systems is scheduled for 09:00 - 10:00 Thursday 17th September. No service outage is expected but the following services with Gold and Silver SLAs should be considered AT RISK during this period. GOLD SLA SLS Admissions Academic Scoring Studentinfo Contact Directory MyStudents Unit and Programme Catalogues Shared Mailboxes eRecruit Open Day booking system Online timetables SILVER SLA Prospectus Editing Tool Orca Finance Rates SLS Exam Timetables

Components

Administrative systems (Finance & HR), Student Information Systems (SITS), Other services

Schedule

September 17, 2020 9:00AM - September 17, 2020 10:00AM BST

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September 17, 2020 9:00AM BST

[Update] Scheduled maintenance is starting.

September 17, 2020 10:00AM BST

[Update] Scheduled maintenance is complete.

July 2020

Firewall upgrade: brief interruption to access to UoB hosted services, 18 July, 10.00am - 3.30pm

July 21, 2020 3:10PM BST

Firewall upgrade: brief interruption to access to UoB hosted services, 18 July, 10.00am - 3.30pmPlanned Maintenance

Description

On Saturday 18 July between the hours of 10.00 am and 3:30 pm IT Services will be undertaking essential network maintenance on the campus firewalls. Whilst every effort has been made to minimize the impact there will be a brief interruption to sessions on University hosted online services. If your session is interrupted refreshing your connection should reconnect you. This interruption will take place between 10.20 am and 11.30 am on Saturday. Please note that eternally hosted services such as Microsoft 365 will not be affected. However, externally hosted services that use Single Sign-On will be affected. Whilst every effort is made to ensure the planned maintenance goes without incident, there is a possibility that the change may briefly impact access to services on the University network outside the time above. Services should be considered ‘at-risk’ during this work. Please contact the IT Service Desk, service-desk@bristol.ac.uk, if you have any questions or concerns regarding this work.

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, myERP - Finance & HR system, Remote desktop (staff, student, other), Student Information Systems (SITS), Websites and Intranets

Schedule

July 18, 2020 10:00AM - July 18, 2020 3:30PM BST

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July 21, 2020 3:09PM BST

[Update] Complete

July 21, 2020 3:09PM BST

[Update] Complete

July 21, 2020 3:10PM BST

[Update] Complete

Firewall upgrade: brief interruption to access to UoB hosted services, 18 July, 18:00 - 23:59

July 18, 2020 11:31PM BST

Firewall upgrade: brief interruption to access to UoB hosted services, 18 July, 18:00 - 23:59Planned Maintenance

Description

On Saturday 18 July between the hours of 18:00 - 23:59 IT Services will be undertaking essential network maintenance on the campus firewalls. Whilst every effort has been made to minimize the impact there is a possibility of interruption to sessions on University hosted online services. If your session is interrupted refreshing your connection should reconnect you. Please note that eternally hosted services such as Microsoft 365 will not be affected. However, externally hosted services that use Single Sign-On will be affected. Whilst every effort is made to ensure the planned maintenance goes without incident, there is a possibility that the change may briefly impact access to services on the University network outside the time above. Services should be considered ‘at-risk’ during this work. Please contact the IT Service Desk, service-desk@bristol.ac.uk, if you have any questions or concerns regarding this work.

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, myERP - Finance & HR system, Remote desktop (staff, student, other), Student Information Systems (SITS), Websites and Intranets

Schedule

July 18, 2020 6:00PM - July 18, 2020 11:59PM BST

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July 18, 2020 6:19PM BST

[Update] Maintenance work started

July 18, 2020 11:31PM BST

[Update] This work has now been completed successfully

Services at risk due to essential departmental filestore upgrade - Sunday 12th July

July 12, 2020 9:45PM BST

Services at risk due to essential departmental filestore upgrade - Sunday 12th JulyPlanned Maintenance

Description

On Sunday 12th July an essential upgrade will take place of the departmental filestore (sometimes referred to as GPFS) between 18:00 and 21:00 We are not expecting this to have any impact on the services listed but the services listed should be considered at risk. The services considered at risk are; \\ads.bris.ac.uk\filestore \\ads.bris.ac.uk\folders \\ads.bris.ac.uk\servers \\ads.bris.ac.uk\software Please note that elements of the departmental filestore are used by a wide range of services to perform certain functions. Elements of business services may be affected and include, but are not limited to, the following services: - some functionality within SITS - Access to :ads.bris.ac.uk/Filestore/MyERP/AgressoDesktopGPFS - Temporary Network Storage - Voicemail Service - ZB-ALSPAC filestore - SAFE - SITE Manager - CMS Plone intranet sites - Web departmental ‘media’ folders - Interact - ZD-GELY Geophysics Suite Business 2 If you have any queries or concerns please do not hesitate to contact the IT Service Desk, service-desk@bristol.ac.uk.

Components

Administrative systems (Finance & HR), Departmental Filestore, myERP - Finance & HR system, Student Information Systems (SITS), Websites and Intranets

Schedule

July 12, 2020 6:00PM - July 12, 2020 9:00PM BST

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July 12, 2020 6:17PM BST

[Update] This work is now underway

July 12, 2020 9:45PM BST

[Update] This work is now complete