December 2024

Essential maintenance to T4, services unavailable 8am to 9.30am on Monday 2nd December.

December 2, 2024 9:30AM GMT

Essential maintenance to T4, services unavailable 8am to 9.30am on Monday 2nd December.Planned Maintenance

Description

T4 (the University's website content management system) will be unavailable on the 2nd December from 8am to 9.30am for planned maintenance. During the downtime the live website will remain online, but T4 will not be accessible and web editors will not be able to add new content or make changes to any content. IT Services apologises for any inconvenience this may cause. Please contact the IT Services Desk if you have any questions or concerns regarding this work bristol.ac.uk/it-services/contacts (REF: C2410-074)

Components

Websites and Intranets, Other services

Schedule

December 2, 2024 8:00AM - December 2, 2024 9:30AM GMT

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December 2, 2024 8:00AM GMT

[Update] Scheduled maintenance is starting.

December 2, 2024 9:30AM GMT

[Update] Scheduled maintenance is complete.

November 2024

Self Service Cloud essential upgrade works: 25th - 29th November

November 29, 2024 5:00PM GMT

Self Service Cloud essential upgrade works: 25th - 29th NovemberPlanned Maintenance

Description

IT Services will be undertaking essential configuration work on the platform during a one week window, which will impact users of the service. The window for the works to take place is from Monday 25th November 2024 at 09:00 to Friday 29th November 2024 at 17:00. During this period it will not be possible to create new virtual machines. There should be no impact to accessing existing virtual machines. VM’s can still be created up to 09:00 on Monday 25th November 2024. Please note – following the works, from Monday 6th December 2024, users may be prompted to log back in when accessing the Self Service Cloud service. (Change ref C2411-069)

Components

Other services

Schedule

November 25, 2024 9:00AM - November 29, 2024 5:00PM GMT

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November 25, 2024 9:00AM GMT

[Update] Scheduled maintenance is starting.

November 29, 2024 5:00PM GMT

[Update] Scheduled maintenance is complete.

Microsoft Issues

November 28, 2024 12:25PM GMT

Microsoft IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Microsoft Office 365 (Outlook, OneDrive)

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November 25, 2024 10:13AM GMT

[Investigating] Microsoft have reported some issues affecting Outlook and other MS services this morning on their service health pages. Affected services: Exchange Online, Microsoft 365 suite, Microsoft Teams MS are currently investigating the root cause. Further updates to follow as we receive them from MS.

November 25, 2024 11:42AM GMT

[Investigating] Microsoft have provided additional detail on the user impact of the ongoing incident. Namely, this will impact Microsoft Teams, SharePoint Online, Outlook web app, Outlook desktop client and Microsoft Bookings (this service is built on Exchange and there are reports that this is impacted too). Next update from MS expected at 12:00 GMT.

November 25, 2024 1:28PM GMT

[Investigating] The following update has been provided by MS at 12:00 GMT "Root cause identified, and rollback of change has commenced" The service disruption is known to be affecting the following services: Microsoft Teams SharePoint Online (search) Outlook Web App Outlook desktop client Microsoft Bookings Microsoft Fabric Microsoft Defender for Office 365 Universal Print Next update to be provided at 14:00 GMT

November 25, 2024 3:44PM GMT

[Investigating] Update provided by Microsoft at 14:30 GMT "We’re monitoring the progress of the fix, which has been deployed to approximately 60% of the affected environments"

November 26, 2024 1:38PM GMT

[Monitoring] Further update provided by Microsoft today (26/11) "The impacted services are now operating at expected levels, and the incident should no longer be presenting any user impact for most users. Microsoft have moved into a period of extended reporting to ensure the previously impacted services remain stable. As soon as this period is over the incident will be considered resolved"

November 28, 2024 12:25PM GMT

[Resolved] Final update from Microsoft as follows: After a period of extended monitoring, we’ve confirmed through customer reports and service health telemetry that the issue is resolved.

Network Maintennce - Early mornings - 26th-28th Nov 2024

November 28, 2024 8:00AM GMT

Network Maintennce - Early mornings - 26th-28th Nov 2024Planned Maintenance

Description

Due to essential maintenance, Students/Staff across campus may see a 15 minute outage to WiFi between the hours of 5am and 8am (outside of business hours) each morning on Tuesday 26th November, Wednesday 27th November and Thursday 28th November 2024 Outage is across campus and in these residences: Accommodation @ 33 Langford Old/New Hostels Osborne Villas St Michaels Hill (61/63) Change Ref: C2411-062)

Components

Wireless network

Schedule

November 26, 2024 5:00AM - November 28, 2024 8:00AM GMT

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November 26, 2024 5:00AM GMT

[Update] Scheduled maintenance is starting.

November 28, 2024 8:00AM GMT

[Update] Scheduled maintenance is complete.

UoB Guest wireless network maintenance: Thurs 28 November 7am - 8am

November 28, 2024 8:00AM GMT

UoB Guest wireless network maintenance: Thurs 28 November 7am - 8amPlanned Maintenance

Description

Due to essential maintenance, Students/Staff across campus may see a 15 minute outage to the UoB Guest wireless network, on Thursday 28th November at 7am - 8am outside of business hours. The outage will affect the following buildings: 31 Great George Street 1 Cathedral Square Fry Building BDFI - Coal and Retort Sheds Wyndhurst Farm - Langford University Residences (Change Ref:  C2411-093)

Components

Wireless network

Schedule

November 28, 2024 7:00AM - November 28, 2024 8:00AM GMT

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November 28, 2024 7:00AM GMT

[Update] Scheduled maintenance is starting.

November 28, 2024 8:00AM GMT

[Update] Scheduled maintenance is complete.

At risk notification: Essential Network Maintenance on Tuesday 26 November, 5 pm to 7 pm

November 26, 2024 4:29PM GMT

At risk notification: Essential Network Maintenance on Tuesday 26 November, 5 pm to 7 pmPlanned Maintenance

Description

IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change will cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact the IT Services Desk, bristol.ac.uk/it-services/contacts, if you have any questions or concerns regarding this work. (REF: C2410-036)

Components

Wired network, Wireless network

Schedule

November 26, 2024 5:00PM - November 26, 2024 7:00PM GMT

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November 26, 2024 4:29PM GMT

[Update] This planned work has been postponed. We will post an update once a new date for this work to take place has been agreed.

My ERP - unavailable

November 18, 2024 10:11AM GMT

My ERP - unavailableOperational

Incident Status

Operational

Components

myERP - Finance & HR system

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November 15, 2024 8:54AM GMT

[Investigating] My ERP is currently unavailable, IT Services are investigating the issue.

November 15, 2024 8:59AM GMT

[Investigating] .

November 15, 2024 9:42AM GMT

[Monitoring] Services appear to have been restored however IT Services continue to monitor this.

November 18, 2024 10:11AM GMT

[Resolved] This issue is now resolved and ERP is currently operational.

Scheduled Filestore Maintenance – Files temporarily inaccessible on weekend of 15 November

November 18, 2024 8:00AM GMT

Scheduled Filestore Maintenance – Files temporarily inaccessible on weekend of 15 NovemberPlanned Maintenance

Description

As part of essential maintenance work to ensure the storage systems’ stability, performance, and security , the following filestores will be inaccessible from Friday 15 November at 5:00 pm to Monday 18 November at 8:00 am: \\ads.bris.ac.uk\Filestore\MISAPPUsers \\ads.bris.ac.uk\Filestore\FMVS We have scheduled this work over the weekend to minimise any disruption to regular business operations. If this timing presents any issues or if you have questions, contact the IT Service Desk, bristol.ac.uk/it-services/contacts. (Ref: C2409-180)

Components

Departmental Filestore

Schedule

November 15, 2024 5:00PM - November 18, 2024 8:00AM GMT

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November 15, 2024 5:00PM GMT

[Update] Scheduled maintenance is starting.

November 18, 2024 8:00AM GMT

[Update] Scheduled maintenance is complete.

Continued at risk notification and brief outage of departmental filestore - from 28 October to 15 November 2024

November 15, 2024 7:00PM GMT

Continued at risk notification and brief outage of departmental filestore - from 28 October to 15 November 2024Planned Maintenance

Description

From Monday, 28 October, until Friday 15 November, an essential upgrade will take place to the departmental filestore (sometimes referred to as GPFS). Note : this work is continuing from the initial expected end date of Thursday 7 November. During the upgrade, the service will remain accessible but should be considered at risk. A brief outage of approximately two hours is required. ***Update 11 November*** It has been confirmed that an outage of approximately 2 hours will occur between 7:30 am and 9:30 am on the morning of Tuesday 12 November to switch to the new version of the filestore. We apologise in advance for any inconvenience during this brief disruption. This work may affect some (but not all) filestores accessed via: \\ads.bris.ac.uk\filestore \\ads.bris.ac.uk\folders \\ads.bris.ac.uk\servers \\ads.bris.ac.uk\software Please note that a wide range of services use elements of the departmental filestore to perform certain functions. Elements of business services may be affected and include, but are not limited to, the following services: - BS:ZB-SSCM Redcap BS:ZB-SSCM HPC hosting BS:ZB-ALSPAC filestore BS:ZC-RX-Works BS:ZB-SSCM file storage BS:ZB-SOCS file storage BS: Voicemail Service BS:Voicemail Service VOIP BS:Personal Web Page Service BS:ZD-GELY Geophysics Suite BS:ZD-CHEM Teaching data upload service BS:SSO Business 2 Jasig CAS 2.0.12 BS:Temporary Network Storage IT staff will check services to ensure quick recovery if any issues arise. If you have any queries or concerns, please do not hesitate to contact the IT Service Desk at bristol.ac.uk/it-services/contacts (Ref: C2408-273)

Components

Departmental Filestore, Other services

Schedule

October 28, 2024 9:00AM - November 15, 2024 7:00PM GMT

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November 7, 2024 4:53PM GMT

[Update] Scheduled maintenance is starting.

November 15, 2024 7:00PM GMT

[Update] Scheduled maintenance is complete.

Essential maintenance to SITS, services unavailable 6pm-9pm on Monday 11th November.

November 11, 2024 9:00PM GMT

Essential maintenance to SITS, services unavailable 6pm-9pm on Monday 11th November.Planned Maintenance

Description

Essential maintenance to the SITS system will be taking place on Monday 11th November between 6pm and 9pm. During this time, the following services will be unavailable. Password Reset System Studentinfo Online Registration MyStudents BO Reporting ~ Students BO Reporting ~ Accommodation Unit and Programme Management System UPMS Open Day booking system Unit and Programme Catalogues PGT First Sift Tool STaR (previously BDC e-Portfolio) Degree Ceremonies Oracle Applications and Student Standard Jobs eVision Please contact the IT Service Desk if you have any questions or concerns regarding this work bristol.ac.uk/it-services/contacts (REF: C2410-336)

Components

Student Information Systems (SITS), Websites and Intranets, Other services

Schedule

November 11, 2024 6:00PM - November 11, 2024 9:00PM GMT

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November 11, 2024 6:00PM GMT

[Update] Scheduled maintenance is starting.

November 11, 2024 9:00PM GMT

[Update] Scheduled maintenance is complete.

Essential database maintenance: Friday 8th November

November 8, 2024 9:00AM GMT

Essential database maintenance: Friday 8th NovemberPlanned Maintenance

Description

Essential maintenance on our Database Systems on 8th November There is essential maintenance scheduled on one of our Database Systems for Friday 8th November 07:30 to 09:00. The following applications / services will be unavailable at this time. Finance Reporting Web Finance Reporting Research Time Recording DATA_INT (Integration) BO Reporting ~ Finance Active Directory (Integration) Finance Security RIS Research Information Systems (Pure Integration) Other applications may be indirectly affected. IT Services apologises for any inconvenience this may cause. C2410-062

Components

Other services

Schedule

November 8, 2024 7:30AM - November 8, 2024 9:00AM GMT

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November 8, 2024 7:30AM GMT

[Update] Scheduled maintenance is starting.

November 8, 2024 9:00AM GMT

[Update] Scheduled maintenance is complete.

At risk notification and brief outage of departmental filestore - week beginning 28 October 2024

November 7, 2024 5:00PM GMT

At risk notification and brief outage of departmental filestore - week beginning 28 October 2024 Planned Maintenance

Description

From Monday, 28 October, until Thursday, 7 November, an essential upgrade will take place to the departmental filestore (sometimes referred to as GPFS). During the upgrade, the service will remain accessible but should be considered at risk. However, a brief outage of approximately two hours is required. We cannot confirm the exact time of the outage, but it will take place outside core working hours to provide minimal disruption. The exact timing will be added to this status page when timings are known. This work may affect some (but not all) filestores accessed via: \\ads.bris.ac.uk\filestore \\ads.bris.ac.uk\folders \\ads.bris.ac.uk\servers \\ads.bris.ac.uk\software Please note that a wide range of services use elements of the departmental filestore to perform certain functions. Elements of business services may be affected and include, but are not limited to, the following services: - BS:ZB-SSCM Redcap BS:ZB-SSCM HPC hosting BS:ZB-ALSPAC filestore BS:ZC-RX-Works BS:ZB-SSCM file storage BS:ZB-SOCS file storage BS: Voicemail Service BS:Voicemail Service VOIP BS:Personal Web Page Service BS:ZD-GELY Geophysics Suite BS:ZD-CHEM Teaching data upload service BS:SSO Business 2 Jasig CAS 2.0.12 BS:Temporary Network Storage IT staff will check services to ensure quick recovery if any issues arise. If you have any queries or concerns, please do not hesitate to contact the IT Service Desk at bristol.ac.uk/it-services/contacts (Ref: C2408-273)

Components

Departmental Filestore, Other services

Schedule

October 28, 2024 9:00AM - November 7, 2024 5:00PM GMT

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October 28, 2024 9:00AM GMT

[Update] Scheduled maintenance is starting.

November 7, 2024 5:00PM GMT

[Update] Scheduled maintenance is complete.

University Web Services down

November 6, 2024 10:05AM GMT

University Web Services downService Disruption

Incident Status

Service Disruption

Components

Websites and Intranets

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November 6, 2024 8:31AM GMT

[Investigating] bristol.ac.uk is currently unavailable and returning a 503 error. IT Service are currently investigating - further updates to follow.

November 6, 2024 9:53AM GMT

[Investigating] Issues are still being seen on UoB web pages (including T4 hosted ones) - IT Services continue to investigate

November 6, 2024 10:05AM GMT

[Resolved] This issue is now resolved and website is back up.

Essential maintenance to Wifi : Victoria Rooms Weds 6 November

November 6, 2024 8:00AM GMT

Essential maintenance to Wifi : Victoria Rooms Weds 6 NovemberPlanned Maintenance

Description

Due to essential maintenance, Students/Staff in the Victoria Rooms may see a 15 minute outage to WiFi. The outage will take place on Wednesday 6th November at 7am - 8am outside of business hours. Schedule: Wednesday 6th November 7am – 8am C2411-016

Components

Wireless network

Schedule

November 6, 2024 7:00AM - November 6, 2024 8:00AM GMT

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November 6, 2024 7:00AM GMT

[Update] Scheduled maintenance is starting.

November 6, 2024 8:00AM GMT

[Update] Scheduled maintenance is complete.

Essential maintenance on our Database Systems on 5th November

November 5, 2024 9:00AM GMT

Essential maintenance on our Database Systems on 5th NovemberPlanned Maintenance

Description

There is essential maintenance scheduled on one of our Database Systems for Tuesday 5th November 07:30 to 09:00. The following applications / services will be unavailable at this time. Data Warehouse Business Objects Umbrella Service BO Reporting ~ Accommodation BO Reporting ~ Admissions BO Reporting ~ Alumni BO Reporting ~ Careers BO Reporting ~ Finance BO Reporting ~ HR BO Reporting ~ ITS BO Reporting ~ Planning BO Reporting ~ Students BO Reporting ~ Training IT Services apologises for any inconvenience this may cause. C2410-064

Components

Administrative systems (Finance & HR), myERP - Finance & HR system, Student Information Systems (SITS), Other services

Schedule

November 5, 2024 7:30AM - November 5, 2024 9:00AM GMT

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November 5, 2024 7:30AM GMT

[Update] Scheduled maintenance is starting.

November 5, 2024 9:00AM GMT

[Update] Scheduled maintenance is complete.

October 2024

Network maintenance 12 Priory Road: Weds 30 October 9:00 am to 5:00 pm

October 31, 2024 7:00PM GMT

Network maintenance 12 Priory Road: Weds 30 October 9:00 am to 5:00 pmPlanned Maintenance

Description

We are undertaking network maintenance in 12 Priory Road. This may cause brief losses of wired and wireless network connectivity in blocks D, E, and F. We apologise for the inconvenience. C2410-302

Components

Wired network, Wireless network

Schedule

October 30, 2024 9:00AM - October 31, 2024 7:00PM GMT

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October 30, 2024 9:59AM GMT

[Update] Scheduled maintenance is starting.

October 31, 2024 7:00PM GMT

[Update] Scheduled maintenance is complete.

Network maintenance 12 Priory Road: Tues 29 October 9:00 am to 5:00 pm

October 29, 2024 5:00PM GMT

Network maintenance 12 Priory Road: Tues 29 October 9:00 am to 5:00 pmPlanned Maintenance

Description

We are undertaking network maintenance today in 12 Priory Road. This may cause brief losses of wired and wireless network connectivity in blocks D, E, and F. We apologise for the inconvenience.

Components

Wired network, Wireless network

Schedule

October 29, 2024 9:00AM - October 29, 2024 5:00PM GMT

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October 29, 2024 11:27AM GMT

[Update] Scheduled maintenance is starting.

October 29, 2024 5:00PM GMT

[Update] Scheduled maintenance is complete.

Issues with Re/Play (Mediasite)

October 29, 2024 11:27AM GMT

Issues with Re/Play (Mediasite)Partial Service Disruption

Incident Status

Partial Service Disruption

Components

Blackboard, RePlay and Library systems

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October 29, 2024 9:48AM GMT

[Investigating] IT Services are investigating issues reported with the Re/Play (Mediasite) service. This is only currently affecting the "Record Now" ad-hoc recording functionality. Scheduled recordings should be unaffected as recording takes place locally. Scheduled recordings won't publish initially but will catch up once the service is back online. Further investigations are ongoing.

October 29, 2024 11:27AM GMT

[Resolved] This issue has now been resolved.

Essential wireless network maintenance: Tuesday 29 October

October 29, 2024 8:30AM GMT

Essential wireless network maintenance: Tuesday 29 OctoberPlanned Maintenance

Description

Due to essential maintenance, Students/Staff around campus may see 3 short outages of less than a couple of minutes to WiFi. The outage will take place on Tuesday 29th October at 6am - 8:30am outside of business hours across campus and in these residences: Accommodation @ 33 Langford Old/New Hostels Osborne Villas St Michaels Hill (61/63) (Change Ref: C2409-158)

Components

Wired network, Wireless network

Schedule

October 29, 2024 6:00AM - October 29, 2024 8:30AM GMT

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October 29, 2024 6:00AM GMT

[Update] Scheduled maintenance is starting.

October 29, 2024 8:30AM GMT

[Update] Scheduled maintenance is complete.

At risk notification: Essential Network Maintenance on Monday 28th October, 5 pm to 7 pm

October 28, 2024 7:30PM GMT

At risk notification: Essential Network Maintenance on Monday 28th October, 5 pm to 7 pmPlanned Maintenance

Description

IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change will cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact the IT Services Desk, bristol.ac.uk/it-services/contacts, if you have any questions or concerns regarding this work. (Ref: C2409-155)

Components

Wired network, Wireless network

Schedule

October 28, 2024 5:00PM - October 28, 2024 7:30PM GMT

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October 28, 2024 5:00PM GMT

[Update] Scheduled maintenance is starting.

October 28, 2024 7:30PM GMT

[Update] Scheduled maintenance is complete.