February 2024

SITS slow performance

February 23, 2024 4:09PM GMT

SITS slow performanceDegraded Performance

Incident Status

Degraded Performance

Components

Student Information Systems (SITS)

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February 23, 2024 2:48PM GMT

[Investigating] We are currently investigating reports of slow performance with SITS.

February 23, 2024 4:09PM GMT

[Resolved] This issue is now Resolved. SITS running as normal again.

Issues with viewing reports in SITS eVision

February 23, 2024 10:31AM GMT

Issues with viewing reports in SITS eVisionPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Student Information Systems (SITS)

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February 22, 2024 4:59PM GMT

[Investigating] As of 2:30pm today, there are issues with viewing reports in SITS eVision, IT Services are working to resolve this issue. Apologies for the inconvenience.

February 23, 2024 10:31AM GMT

[Resolved] This issue has now been Resolved.

SITS Client and eVision Unavailable

February 9, 2024 8:10AM GMT

SITS Client and eVision UnavailablePlanned Maintenance

Description

Due to essential maintenance work, SITS Client and eVision will be inaccessible to users for approximately 10 minutes on Friday 9th February at 8am

Components

Student Information Systems (SITS)

Schedule

February 9, 2024 8:00AM - February 9, 2024 8:10AM GMT

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February 9, 2024 8:00AM GMT

[Update] Scheduled maintenance is starting.

February 9, 2024 8:10AM GMT

[Update] Scheduled maintenance is complete.

January 2024

Account creation Issues - New Strater Postgrads (research and taught)

January 15, 2024 1:39PM GMT

Account creation Issues - New Strater Postgrads (research and taught)Operational

Incident Status

Operational

Components

Student Information Systems (SITS)

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January 10, 2024 5:36PM GMT

[Investigating] There is an issue preventing the creation of IT accounts for today's new starter postgrad students (research and taught). We are investigating this and apologise for the delay.

January 15, 2024 1:39PM GMT

[Resolved] This issue has been resolved

SITS/Evision essential maintenance - Friday 5th January

January 5, 2024 8:30AM GMT

SITS/Evision essential maintenance - Friday 5th JanuaryPlanned Maintenance

Description

Due to essential maintenance work, SITS Client and eVision will be inaccessible to users for approximately 10 minutes on Friday 5th January at 8am

Components

Student Information Systems (SITS)

Schedule

January 5, 2024 8:00AM - January 5, 2024 8:30AM GMT

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January 5, 2024 8:00AM GMT

[Update] Scheduled maintenance is starting.

January 5, 2024 8:30AM GMT

[Update] Scheduled maintenance is complete.

December 2023

Student Information System (SITS) essential maintenance: Saturday 16th - Sunday 17th December

December 17, 2023 9:00PM GMT

Student Information System (SITS) essential maintenance: Saturday 16th - Sunday 17th DecemberPlanned Maintenance

Description

There is essential maintenance scheduled on the Student Information System (SITS) from Saturday 16th December at 08:00 am to Sunday 17th December 09.00 pm. SITS desktop client and e:Vision web pages will be unavailable during this time. The following applications/services will be also affected: Studentinfo Online Registration MyStudents BO Reporting ~ Students BO Reporting ~ Accommodation Unit and Programme Management System UPMS Open Day booking system Unit and Programme Catalogues PGT First Sift Tool STaR (previously BDC e-Portfolio) Degree Ceremonies Oracle Applications and Student Standard Jobs Password Reset System Please note that some content will also be unavailable via MyBristol. Other applications may be indirectly affected, for example being unable to refresh data from SITS. Please contact the IT Services Desk if you have any questions or concerns regarding this work bristol.ac.uk/it-services/contacts (REF:C2311-219)

Components

Student Information Systems (SITS), Websites and Intranets, Other services

Schedule

December 16, 2023 8:00AM - December 17, 2023 9:00PM GMT

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December 16, 2023 8:00AM GMT

[Update] Scheduled maintenance is starting.

December 17, 2023 9:00PM GMT

[Update] Scheduled maintenance is complete.

November 2023

eVision running slowly

November 30, 2023 2:40PM GMT

eVision running slowlyDegraded Performance

Incident Status

Degraded Performance

Components

Student Information Systems (SITS)

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November 28, 2023 11:23AM GMT

[Investigating] Reports being received that eVision is running slowly for some users this morning. This is currently being investigated by the relevant teams

November 29, 2023 4:18PM GMT

[Monitoring] Users affected by eVision issues yesterday have been contacted regarding performance today and have responded stating this has improved. This will continue to be monitored currently.

November 30, 2023 2:40PM GMT

[Resolved] This issue is now resolved.

SITS issues

November 27, 2023 5:02PM GMT

SITS issuesService Disruption

Incident Status

Service Disruption

Components

Student Information Systems (SITS)

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November 27, 2023 4:34PM GMT

[Investigating] We are aware that SITS is currently experiencing issues, and are investigating.

November 27, 2023 5:02PM GMT

[Resolved] This issue has been resolved

Essential maintenance to SITS database: services impacted for a brief period 8-9am Monday 6 November

November 6, 2023 9:00AM GMT

Essential maintenance to SITS database: services impacted for a brief period 8-9am Monday 6 NovemberPlanned Maintenance

Description

Essential maintenance work is needed to the SITS database. As a result of this work, the following services will experience a brief outage between 8 am - 9 am on Monday, 6 November: - Password Reset System - SITS (SITS desktop client and e:Vision web pages) - Studentinfo - Online Registration - MyStudents - BO Reporting ~ Students - BO Reporting ~ Accommodation - Unit and Programme Management System UPMS - Open Day booking system - Unit and Programme Catalogues - Accommodation (read-only legacy data) - PGT First Sift Tool - STaR (previously BDC e-Portfolio) - Degree Ceremonies The following services may experience degraded performance for a brief period between 8 am - 9 am on Thursday, 2 November: - MyBristol Portal - Blackboard - MyERP - REXCO - Datahub - SLS Exam Scheduler - SLS Exam Timetables - Data Warehouse - StarRez (Accommodation) - Bulk application printing - CareerHub - DATA_INT - Student CRM (Hobsons Connect) - SLS Admissions Academic Scoring - UCAS - OnCourse - Standard Jobs - Oracle Applications - SyllabusPlus Enterprise Timetabling Please contact the IT Services Desk if you have any questions or concerns regarding this work bristol.ac.uk/it-services/contacts (REF: C2310-282)

Components

Blackboard, RePlay and Library systems, myERP - Finance & HR system, Student Information Systems (SITS), Websites and Intranets, Other services

Schedule

November 6, 2023 8:00AM - November 6, 2023 9:00AM GMT

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November 6, 2023 8:00AM GMT

[Update] Scheduled maintenance is starting.

November 6, 2023 9:00AM GMT

[Update] Scheduled maintenance is complete.

October 2023

Essential Maintenance to SITS Production (Client and eVision) Friday 27th October at 8am (approx. 10 mins)

October 31, 2023 5:05PM GMT

Essential Maintenance to SITS Production (Client and eVision) Friday 27th October at 8am (approx. 10 mins)Planned Maintenance

Description

Due to essential maintenance work, SITS Client and eVision will be inaccessible to users for approximately 10 minutes on Friday 27th October at 8am

Components

Student Information Systems (SITS)

Schedule

October 27, 2023 8:00AM - October 27, 2023 8:10AM BST

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October 31, 2023 5:05PM GMT

[Update] Maintenance completed

October 31, 2023 5:05PM GMT

[Update] Maintenance Completed.

Essential maintenance to SITS, services unavailable 7pm-11pm on Tuesday 17th October.

October 17, 2023 11:00PM BST

Essential maintenance to SITS, services unavailable 7pm-11pm on Tuesday 17th October.Planned Maintenance

Description

Essential maintenance to the SITS system will be taking place on Tuesday 17th October between 7pm and 11pm. During this time, the following services will be unavailable. Password Reset System Studentinfo Online Registration MyStudents BO Reporting ~ Students BO Reporting ~ Accommodation Unit and Programme Management System UPMS Open Day booking system Unit and Programme Catalogues PGT First Sift Tool STaR (previously BDC e-Portfolio) Degree Ceremonies Oracle Applications and Student Standard Jobs eVision Please note that some services won't appear in MyBristol. Please contact the IT Services Desk if you have any questions or concerns regarding this work bristol.ac.uk/it-services/contacts (REF: C2310-010)

Components

Student Information Systems (SITS), Websites and Intranets, Other services

Schedule

October 17, 2023 7:00PM - October 17, 2023 11:00PM BST

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October 17, 2023 7:00PM BST

[Update] Scheduled maintenance is starting.

October 17, 2023 11:00PM BST

[Update] Scheduled maintenance is complete.

Reports of SITS/eVision running very slowly

October 16, 2023 9:00AM BST

Reports of SITS/eVision running very slowly Degraded Performance

Incident Status

Degraded Performance

Components

Student Information Systems (SITS)

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October 11, 2023 10:45AM BST

[Investigating] Reports of SITS/eVision running very slowly this morning. Investigations are ongoing currently and further updates will be provided here.

October 11, 2023 11:48AM BST

[Monitoring] Performance of SITS/eVision now reported to be back to normal. Situation will continue to be monitored.

October 12, 2023 1:58PM BST

[Investigating] Further reports today of SITS/eVision running slowly. This is currently being investigated by IT Services and updates will be posted here once more is known.

October 12, 2023 3:12PM BST

[Monitoring] Service has been restored and is performing normally again. Further monitoring will take place. Please continue to inform the IT Service Desk should you see any similar issues with this service.

October 16, 2023 9:00AM BST

[Resolved] Incident now resolved

MyBristol Timetable Portal

October 11, 2023 10:34AM BST

MyBristol Timetable PortalService Disruption

Incident Status

Service Disruption

Components

Student Information Systems (SITS)

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October 6, 2023 3:55PM BST

[Investigating] There is a current issue with the MyBristol Timetable Portal. This will be affecting visability of student timetables in _MyBristol Portal & _bristol.ac.uk/timetables/myunits.html Viewing Student timetables via Outlook shouldn't be affected and unit timetables are visible via - bris.ac.uk/syllabus-plus/tt2023/module.asp Service App was restarted at 06/10/2023 14:35 but this has not resolved the issue. investigation is ongoing, further updates will be posted shortly.

October 11, 2023 10:34AM BST

[Resolved] Timetable application and portal timetabling channel now reported as working again.

August 2023

At risk notification: Maintenance to enterprise storage at 5pm on Tuesday 8 August

August 8, 2023 7:00PM BST

At risk notification: Maintenance to enterprise storage at 5pm on Tuesday 8 AugustPlanned Maintenance

Description

Due to reported errors, maintenance work will be taking place between 5.00 pm and 7.00 pm on Tuesday, 8 August. We do not anticipate any impact on services, but a range of services should be considered at risk during this time. (Ref: C2307-280)

Components

Administrative systems (Finance & HR), myERP - Finance & HR system, Student Information Systems (SITS), Other services

Schedule

August 8, 2023 5:00PM - August 8, 2023 7:00PM BST

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August 8, 2023 5:00PM BST

[Update] Scheduled maintenance is starting.

August 8, 2023 7:00PM BST

[Update] Scheduled maintenance is complete.

July 2023

Emergency maintenance to enterprise storage at 5pm on Wednesday 26 July

July 26, 2023 6:00PM BST

Emergency maintenance to enterprise storage at 5pm on Wednesday 26 JulyPlanned Maintenance

Description

Due to reported errors, emergency maintenance work will be taking place between 5.00pm and 6.00pm on Wednesday 28 July. We do not anticipate any impact on services, but a range of services should be considered at risk during this time. (Ref: C2307-280)

Components

myERP - Finance & HR system, Student Information Systems (SITS), Other services

Schedule

July 26, 2023 5:00PM - July 26, 2023 6:00PM BST

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July 26, 2023 5:00PM BST

[Update] Scheduled maintenance is starting.

July 26, 2023 6:00PM BST

[Update] Scheduled maintenance is complete.

Emergency maintenance to enterprise storage at 10.30am on Wednesday 26 July

July 26, 2023 10:30AM BST

Emergency maintenance to enterprise storage at 10.30am on Wednesday 26 JulyPlanned Maintenance

Description

Due to reported errors, emergency maintenance work will be taking place between 10.30am and 11.30am on Wednesday 28 July. We do not anticipate any impact on services, but a range of services should be considered at risk during this time. (Ref: C2307-280)

Components

myERP - Finance & HR system, Student Information Systems (SITS), Other services

Schedule

July 26, 2023 10:30AM - July 26, 2023 10:30AM BST

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July 26, 2023 10:30AM BST

[Update] Scheduled maintenance is starting.

July 26, 2023 10:30AM BST

[Update] Scheduled maintenance is complete.

Studentinfo unavailable for essential maintenance

July 17, 2023 4:03PM BST

Studentinfo unavailable for essential maintenancePlanned Maintenance

Description

Studentinfo is currently unavailable whilst we undertake essential maintenance. We will update here with further information on when this will be back in service.

Components

Student Information Systems (SITS)

Schedule

July 11, 2023 5:47PM - July 14, 2023 5:47PM BST

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July 11, 2023 6:07PM BST

[Update] Studentinfo is currently unavailable whilst we undertake essential maintenance. We will update here with further information on when this will be back in service.

July 17, 2023 4:03PM BST

[Update] This has been completed

Evision issues

July 13, 2023 6:48PM BST

Evision issuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Student Information Systems (SITS)

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July 11, 2023 9:55AM BST

[Investigating] Evision is experiencing a very high demand and is currently showing unavailable. Apologies for this, we are investigating. SITS is unaffected

July 11, 2023 10:52AM BST

[Investigating] We are sorry, but Evision is still unavailable. We are continuing to investigate the issue and look to restore the service ASAP.

July 11, 2023 2:21PM BST

[Monitoring] This issue is now resolved and we continue to monitor performance closely. Please contact the IT Service Desk if you have continued issues. bristol.ac.uk/it-services

July 12, 2023 11:33AM BST

[Monitoring] Demand on the system is very high at the moment as we release results to students, and as a result pages are loading very slowly. If you are awaiting your results, you will receive an email with a link to them when are they ready to view. Please do not attempt to view your results before receiving that email.

July 13, 2023 6:48PM BST

[Resolved] Evision is now available

March 2023

Essential maintenance on Student Information System(SITS) on Saturday 11 and Sunday 12 March

March 12, 2023 9:00PM GMT

Essential maintenance on Student Information System(SITS) on Saturday 11 and Sunday 12 MarchPlanned Maintenance

Description

There is essential maintenance scheduled on the Student Information System (SITS) from Saturday 11th March at 02:00 am to Sunday 12 March at 09.00 pm. SITS desktop client and e:Vision web pages will be unavailable during this time. The following applications/services will also be affected: Password Reset System Studentinfo Online Registration MyStudents BO Reporting ~ Students BO Reporting ~ Accommodation Unit and Programme Management System UPMS Open Day booking system Unit and Programme Catalogues PGT First Sift Tool STaR (previously BDC e-Portfolio) Degree Ceremonies Oracle Applications and Student Standard Jobs Please note that some content will also be unavailable via MyBristol. Other applications may be indirectly affected, for example being unable to refresh data from SITS. Please contact the IT Services Desk if you have any questions or concerns regarding this work bristol.ac.uk/it-services/contacts (REF: C2301-134)

Components

Student Information Systems (SITS)

Schedule

March 11, 2023 2:00AM - March 12, 2023 9:00PM GMT

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March 11, 2023 2:00AM GMT

[Update] Scheduled maintenance is starting.

March 12, 2023 9:00PM GMT

[Update] Scheduled maintenance is complete.

Essential network maintenance - Thursday 2 March

March 2, 2023 7:00PM GMT

Essential network maintenance - Thursday 2 MarchPlanned Maintenance

Description

On Thursday 2 March, between the hours of 5:00pm and 7:00pm, IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change will cause brief interruptions to some services on the University network. Services should be considered ‘at-risk’ during this period. Please contact the IT Service Desk, service-desk@bristol.ac.uk, if you have any questions or concerns regarding this work. (C2301-097)

Components

Administrative systems (Finance & HR), Blackboard, RePlay and Library systems, myERP - Finance & HR system, Printing (staff and students), Student Information Systems (SITS), Telephony, Wired network, Wireless network, Other services

Schedule

March 2, 2023 5:00PM - March 2, 2023 7:00PM GMT

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March 2, 2023 5:00PM GMT

[Update] Scheduled maintenance is starting.

March 2, 2023 7:00PM GMT

[Update] Scheduled maintenance is complete.