November 2020

Unable to create Microsoft Team via self-service

November 24, 2020 5:15PM GMT

Unable to create Microsoft Team via self-servicePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Microsoft Office 365 (Outlook, OneDrive)

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November 19, 2020 10:47AM GMT

[Investigating] We are aware of an issue stopping the creation of a Microsoft Team via the self-service (uob.sharepoint.com/sites/create-team) You can however still create a Team using the desktop client or the web interface

November 24, 2020 5:15PM GMT

[Resolved] The issue has been resolved by Microsoft and the self-service page is now available.

Microsoft Exchange Online service - partial outage

November 11, 2020 4:35PM GMT

Microsoft Exchange Online service - partial outagePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Microsoft Office 365 (Outlook, OneDrive)

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November 5, 2020 4:32PM GMT

[Investigating] Some users may be unable to access the Exchange Online service. This may affect access to Outlook Online and other Office 365 services. Microsoft are investigating the issue.

November 11, 2020 4:35PM GMT

[Resolved] This has been resolved

October 2020

Unable to join Microsoft Teams meeting

October 16, 2020 12:29PM BST

Unable to join Microsoft Teams meetingDegraded Performance

Incident Status

Degraded Performance

Components

Microsoft Office 365 (Outlook, OneDrive)

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October 2, 2020 8:51AM BST

[Identified] Users may intermittently encounter an error when joining scheduled meetings in the Microsoft Teams desktop client. As a temporary work around, users may log out of Microsoft Teams completely and then log back in to be able to join a scheduled meeting. We are currently not aware of issues at the University having been caused by this. Microsoft are investigating the issue and updates will be posted here.

October 16, 2020 12:29PM BST

[Resolved] This should be resolved

Issues with accessing Outlook online

October 2, 2020 8:48AM BST

Issues with accessing Outlook onlinePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Microsoft Office 365 (Outlook, OneDrive)

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October 1, 2020 8:37AM BST

[Investigating] Microsoft are currently experiencing issues with Outlook (both web and client), Teams (some users may be unable to join meetings) and Sharepoint. - update will be posted here as we get them from Microsoft

October 1, 2020 1:04PM BST

[Identified] Sharepoint issues are now resolved and the service is operating correctly Exchange/Outlook, Service recovery underway for the majority of users Teams: Some users get an error and can't join scheduled meetings in Microsoft Teams User Impact: Users may intermittently experience an error when attempting to join scheduled meetings in Microsoft Teams. More info: Impact is limited to the Microsoft Teams desktop client. As a temporary workaround, users may log out of Microsoft Teams completely, then log back in to be able to join a scheduled meeting.

October 1, 2020 3:50PM BST

[Identified] No change in status from the earlier update of October 1, 2020, 1:04 PM BST Next update at 17.30

October 1, 2020 5:31PM BST

[Monitoring] Exchange update: Microsoft have mitigated the issue for the majority of users however work is continuing to ensure the service remains stable and resilient Next update at 20:00

October 2, 2020 8:48AM BST

[Resolved] Outlook and Sharepoint issues are now fully resolved. However, issues affecting Microsoft Teams are ongoing. A new item on the status page has been created to provide an update in regard to that service at itstatus.bristol.ac.uk/pages/incident/5798d20cc211074a0e000edf/5f76dc15caeb3804ba01a318

September 2020

Video policy change in Microsoft Streams

September 15, 2020 10:51AM BST

Video policy change in Microsoft Streams Planned Maintenance

Description

On Friday 11th September the video policy will be updated in Microsoft Stream. This means that the next time you upload content to Stream you will be asked to read the policy and tick a box to confirm. Once confirmed, you will not be asked again unless the policy changes in the future. More information about Microsoft Stream can be found at: uob.sharepoint.com/sites/systemsupport/SitePages/stream-intro.aspx

Components

Microsoft Office 365 (Outlook, OneDrive)

Schedule

September 8, 2020 10:51AM - September 15, 2020 10:51AM BST

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September 8, 2020 10:54AM BST

[Update] Scheduled maintenance is starting.

September 15, 2020 10:51AM BST

[Update] Scheduled maintenance is complete.

July 2020

Outlook Desktop issues

July 17, 2020 11:14AM BST

Outlook Desktop issuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Microsoft Office 365 (Outlook, OneDrive)

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July 15, 2020 7:18PM BST

[Identified] Microsoft are investigating problems with Outlook Desktop this evening and people may experience trouble accessing this. Outlook on the web is unaffected.

July 16, 2020 8:50AM BST

[Monitoring] Microsoft report that this incident is now resolved but you may need to restart your Outlook client for the fix to take effect.

July 17, 2020 11:14AM BST

[Resolved] Issue resolved.

Microsoft service disruption - moderated distribution lists

July 12, 2020 2:32PM BST

Microsoft service disruption - moderated distribution listsPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Microsoft Office 365 (Outlook, OneDrive)

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July 10, 2020 12:52PM BST

[Identified] There is a problem with moderated distribution list at present. If you email a moderated distribution group (for instance one of the predefined staff/student mailing lists) you will get a mail delivery failure message. Microsoft are investigating.

July 10, 2020 1:16PM BST

[Identified] If you need an email to go to a moderated distribution group urgently please contact the Service Desk. service-desk@bristol.ac.uk

July 12, 2020 2:32PM BST

[Resolved] Microsoft have rolled back a change that caused this failure

June 2020

Microsoft report of potential Outlook desktop connection issues

June 26, 2020 10:04AM BST

Microsoft report of potential Outlook desktop connection issuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Microsoft Office 365 (Outlook, OneDrive)

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June 15, 2020 5:00PM BST

[Investigating] Microsoft report that some people may be unable to connect to Outlook using the desktop app. Outlook web access is not affected and can be used as a workaround. outlook.office.com

June 18, 2020 4:21PM BST

[Investigating] Connection issues now confirmed as resolved.

June 26, 2020 10:04AM BST

[Resolved] This is resolved.

Voicemail Phishing message

June 8, 2020 10:59AM BST

Voicemail Phishing messageSecurity Issue

Incident Status

Security Issue

Components

Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive)

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May 15, 2020 9:39AM BST

[Identified] We have received reports that people are receiving voice message emails from a University email address. The message comes with a note asking that they download the message. This is a phishing attempt so please do not download the content. Anyone who has tried to download this should contact the Service Desk for further advice.

June 8, 2020 10:59AM BST

[Resolved] This as now been resolved.

May 2020

Skype for Business

May 10, 2020 5:06PM BST

Skype for BusinessService Disruption

Incident Status

Service Disruption

Components

Microsoft Office 365 (Outlook, OneDrive)

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May 10, 2020 9:55AM BST

[Investigating] We are currently aware of issues that are not allowing logins for Skype for Business, this is currently under investigation. Apologies for any inconvenience

May 10, 2020 11:33AM BST

[Investigating] Skye for Business will work if connected to the VPN service, investigations are still ongoing into the root cause

May 10, 2020 5:06PM BST

[Resolved] This issue has now been resolved and normal service is resumed.

February 2020

Potential issues accessing Office 365 services

February 3, 2020 11:30AM GMT

Potential issues accessing Office 365 servicesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Microsoft Office 365 (Outlook, OneDrive)

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January 31, 2020 5:49PM GMT

[Identified] Microsoft are reporting issues for the UK with people unable to access multiple services on Office 365.

February 3, 2020 11:30AM GMT

[Resolved] Microsoft advise their service remains stable.

January 2020

Sharepoint Online Service issues

January 31, 2020 8:58AM GMT

Sharepoint Online Service issuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Microsoft Office 365 (Outlook, OneDrive), Websites and Intranets

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January 30, 2020 2:50PM GMT

[Identified] We're currently experiencing some issues with the SharePoint Online service. Against some of the configuration pages, we are experiencing a blank screen. Microsoft have raised this as an issue. It shouldn't effect general access to SharePoint, but site owners may have limited access to more advanced configuration options.

January 31, 2020 8:58AM GMT

[Resolved] The issue with editing Sharepoint page content has now been resolved.

Outlook Web sign in issues

January 23, 2020 11:20AM GMT

Outlook Web sign in issuesService Disruption

Incident Status

Service Disruption

Components

Microsoft Office 365 (Outlook, OneDrive)

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January 23, 2020 10:01AM GMT

[Investigating] We are aware of an issue affecting Outlook Web access this morning. Microsoft have confirmed this as an issue and are investigating now. Outlook Desktop is not affected by this issue.

January 23, 2020 11:20AM GMT

[Resolved] Microsoft have resolved the issue with Outlook Web Access.

Microsoft Planner is unavailable - central outage

January 16, 2020 11:43AM GMT

Microsoft Planner is unavailable - central outageOperational

Incident Status

Operational

Components

Microsoft Office 365 (Outlook, OneDrive)

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January 16, 2020 9:55AM GMT

[Identified] Microsoft Planner is unavailable. This is affecting users across Europe. Microsoft are investigating.

January 16, 2020 11:43AM GMT

[Resolved] Microsoft report that they have resolved this problem and Planner is now available.

December 2019

At risk notification for essential network maintenance on Sunday 8 December

December 8, 2019 4:00PM GMT

At risk notification for essential network maintenance on Sunday 8 DecemberPlanned Maintenance

Description

As part of the Infrastructure Modernisation Programme (IMPact) work to upgrade our networks, between 10am and 4pm on Sunday 8 December, essential network maintenance will be taking place to ensure resilience of services. Whilst every effort has been made to ensure the planned maintenance goes without incident, there is a possibility that the change could impact all live services. Although there is never a convenient time to conduct this work, we've scheduled this against the Critical Dates Calendar to ensure that we are minimising impact on the University. Please contact the IT Service Desk if you have any questions about this work: bristol.ac.uk/it-services/contacts

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

December 8, 2019 10:00AM - December 8, 2019 4:00PM GMT

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December 8, 2019 10:00AM GMT

[Update] Scheduled maintenance is starting.

December 8, 2019 4:00PM GMT

[Update] Scheduled maintenance is complete.

November 2019

Issues reported with some Microsoft 365 services

November 7, 2019 12:36PM GMT

Issues reported with some Microsoft 365 servicesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Microsoft Office 365 (Outlook, OneDrive)

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November 7, 2019 10:15AM GMT

[Identified] Microsoft have reported issues with some services for users in Western Europe. There are intermittent issues with some Microsoft 365 services or features including Skype for Business, Microsoft Teams, Power BI, Intune, SharePoint Online, and Microsoft Flow. A fix has benn put in place and services are recovering.

November 7, 2019 10:31AM GMT

[Identified] More information about the issue can be found at: status.azure.com/en-us/status

November 7, 2019 11:33AM GMT

[Identified] Update: Microsoft's engineers have identified a defect in some software code. They are now applying a fix.

November 7, 2019 12:36PM GMT

[Resolved] This has been resolved.

October 2019

Issue opening documents from SharePoint/OneDrive

October 2, 2019 9:00AM BST

Issue opening documents from SharePoint/OneDriveService Disruption

Incident Status

Service Disruption

Components

Microsoft Office 365 (Outlook, OneDrive)

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September 30, 2019 2:07PM BST

[Identified] We are aware of issues accessing documents in SharePoint/OneDrive and are investigating this now.

October 2, 2019 9:00AM BST

[Resolved] Microsoft have informed us that this issue should now be resolved.

September 2019

Issue opening documents from SharePoint/OneDrive

September 17, 2019 11:03AM BST

Issue opening documents from SharePoint/OneDriveService Disruption

Incident Status

Service Disruption

Components

Microsoft Office 365 (Outlook, OneDrive)

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September 17, 2019 10:44AM BST

[Investigating] We are aware of an issue with opening files from SharePoint/OneDrive at the moment and are investigating. You may receive an "Access Denied" error when attempting to open documents.

September 17, 2019 11:03AM BST

[Resolved] We believe the issue with opening OneDrive/SharePoint documents has now been resolved.

Network configuration updates, Tuesday 3rd September

September 5, 2019 8:25AM BST

Network configuration updates, Tuesday 3rd SeptemberPlanned Maintenance

Description

Work on elements of the network infrastructure to improve and enhance the reliance of service will take place on Tuesday 3rd September between 17:00 and 20:00. This work is not expected to impact any live production services but all services should be considered at risk during this period. This is part of a series of proposed work taking place over the summer.

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

September 3, 2019 5:00PM - September 3, 2019 8:00PM BST

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September 5, 2019 8:25AM BST

[Update] this work has completed

July 2019

O365 Licencing issues

July 23, 2019 11:33AM BST

O365 Licencing issuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Microsoft Office 365 (Outlook, OneDrive)

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July 1, 2019 9:57AM BST

[Investigating] We are currently having Licencing problems with Office 365 products. We are currently investigating the issue.

July 23, 2019 11:33AM BST

[Resolved] This has been resolved, however please let us know if any further issues.