May 2024

Issues at Deans Court (North Block)

May 23, 2024 11:05AM BST

Issues at Deans Court (North Block)Partial Service Disruption

Incident Status

Partial Service Disruption

Components

Wired network, Wireless network

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May 23, 2024 9:54AM BST

[Investigating] IT Services (Networks) are currently investigating some issues affecting Deans Court (North Block). These are believed to be related to electrical problems. Further updates to follow as more is known.

May 23, 2024 11:05AM BST

[Resolved] This issue is now resolved and Deans Court is back online

Issue with analogue phones at Oakfield House

May 23, 2024 9:48AM BST

Issue with analogue phones at Oakfield HousePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Telephony

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May 22, 2024 1:58PM BST

[Investigating] There has been an issue identified with the analogue phones at Oakfield House which means that they cannot currently receive incoming or make outgoing phone calls. Those numbers with voicemail will still receive the voicemail messages. No issues with Openscape or Teams calls from same location. A third-party contractor will be onsite tomorrow at 9am to meet the deployment team from Unified Comms in an effort to resolve the issue.

May 23, 2024 9:48AM BST

[Resolved] This issue is now resolved.

T4 website content management system upgrade: 8th - 22nd May

May 23, 2024 9:31AM BST

T4 website content management system upgrade: 8th - 22nd MayPlanned Maintenance

Description

The University is upgrading its website content management system T4 (Terminalfour) to the latest version to make it more secure and improve functionality. We now have a confirmed two-week window of T4 downtime to allow migration of content to the new upgraded version: Wednesday 8 May to Tuesday 21 May 2024. During the downtime the live website will remain online, but T4 will not be accessible and you will not be able to add new content or make changes to any content. Other platforms are not affected and you can use them as normal: Blackboard SharePoint Social media Pure CampusPress (Bristol blogs) Job adverts Any pending or draft content you save in T4 before the downtime starts will be available to continue working on in the new version. You will not be able to publish anything during the downtime. The Digital Experience team will only support business-critical content updates during the downtime. If you have any business-critical content that must be published during this time, please contact web-editor@bristol.ac.uk

Components

Websites and Intranets

Schedule

May 8, 2024 8:00AM - May 21, 2024 6:30PM BST

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May 8, 2024 8:00AM BST

[Update] Scheduled maintenance is starting.

May 21, 2024 3:22PM BST

[Update] The upgrade and testing is nearing completion, but IT Services have identified an outstanding configuration task on Monday afternoon that needs to be completed before this can be made available. The teams are working very hard to get everything completed, but it seems likely that this will put us a day behind our original schedule and T4 will not be available until Thursday 23 May. We apologise for any inconvenience caused. If you have anything urgent that must be published before Thursday, please email the Digital Experience team at web-editor@bristol.ac.uk. Our main priority is to ensure T4 is available for all users, so we ask that you only contact us if your content must be published on Wednesday.

May 23, 2024 9:31AM BST

[Update] The update to T4 is now complete.

Develop - New UOB Staff Unable to Access

May 13, 2024 11:53AM BST

Develop - New UOB Staff Unable to AccessOperational

Incident Status

Operational

Components

myERP - Finance & HR system

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May 8, 2024 4:36PM BST

[Identified] There is currently an issue with the integration of user data into the Develop LMS system. New staff aren't being given access to Develop, but also - changes to staff data in MyERP won't be reflected in Develop, Investigations still ongoing.

May 13, 2024 11:53AM BST

[Resolved] This issue has now been Resolved.

Richmond Building 5 Year Electrical Testing

May 10, 2024 10:00PM BST

Richmond Building 5 Year Electrical Testing Planned Maintenance

Description

Contractors will be in the Richmond Building carrying out 5 year Electrical testing from 2 Apr - 10 May. This will involve turning off socket and lighting circuits for 10-15 minutes at a time. To complete the testing, there will be a full building power shutdown on Saturday 11th May. This will involve large areas of the building being isolated at once, including IT servers.

Components

Other services

Schedule

April 3, 2024 10:10AM - May 10, 2024 10:00PM BST

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April 3, 2024 10:10AM BST

[Update] Scheduled maintenance is starting.

May 10, 2024 10:00PM BST

[Update] Scheduled maintenance is complete.

Issues with Zoom

May 9, 2024 3:48PM BST

Issues with ZoomService Disruption

Incident Status

Service Disruption

Components

Telephony

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May 9, 2024 11:21AM BST

[Investigating] We are currently investigating issues affecting Zoom where some users are seeing their Zoom software being uninstalled. Further information to follow.

May 9, 2024 3:48PM BST

[Resolved] This issue is now considered to be resolved. Unified Comms team have contacted individual affected users accordingly.

Issues with Single Sign-On (SSO)

May 9, 2024 1:28PM BST

Issues with Single Sign-On (SSO)Service Disruption

Incident Status

Service Disruption

Components

Authentication (Single Sign On)

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May 9, 2024 11:15AM BST

[Investigating] We are currently investigating issues with Single Sign-On (SSO) affecting access to a number of UoB services. If you are a student seeing issues signing into Blackboard via MyBristol using SSO then please note that you can still access Blackboard directly via bristol.blackboard.com

May 9, 2024 1:28PM BST

[Resolved] This issue has now been resolved.

Essential maintenance on our Database Systems: Thursday 9th May

May 9, 2024 8:30AM BST

Essential maintenance on our Database Systems: Thursday 9th MayPlanned Maintenance

Description

There is essential maintenance scheduled on one of our Database Systems for Thursday 9th May 07:30 to 08:30. The following applications / services will be unavailable at this time. Finance Reporting Web Finance Reporting Research Time Recording DATA_INT (Integration) BO Reporting ~ Finance Active Directory (Integration) Finance Security RIS Research Information Systems (Pure Integration) Other applications may be indirectly affected. IT Services apologises for any inconvenience this may cause. C2404-195

Components

Other services

Schedule

May 9, 2024 7:30AM - May 9, 2024 8:30AM BST

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May 9, 2024 7:30AM BST

[Update] Scheduled maintenance is starting.

May 9, 2024 8:30AM BST

[Update] Scheduled maintenance is complete.

At risk notification: Departmental filestore maintenance work, 1pm to 3pm on Wednesday 8 May

May 8, 2024 3:00PM BST

At risk notification: Departmental filestore maintenance work, 1pm to 3pm on Wednesday 8 MayPlanned Maintenance

Description

Work is required to support the departmental filestore, also known as the GPFS service. This is scheduled to take place between 1 pm and 3 pm on Wednesday 8 May 2024. During this time, the services listed should be considered at risk: \\ads.bris.ac.uk\filestore \\ads.bris.ac.uk\folders \\ads.bris.ac.uk\servers \\ads.bris.ac.uk\software Please note that elements of the departmental filestore are used by a wide range of services to perform certain functions, such as: - Temporary Network Storage - Voicemail Service - ZB-ALSPAC filestore - Web departmental ‘media’ folders - ZD-GELY Geophysics Suite Business 2 - RX-Works - Patient Management System For Veterinary Cases - ZB-SSCM Redcap - ZB-SSCM HPC hosting - ZB-SSCM file storage - ZB-SOCS file storage - bristol.ac.uk IT staff will check services during the work to ensure prompt recovery should any issues arise. If you have any queries or concerns, please do not hesitate to contact the IT Service Desk, bristol.ac.uk/it-services/contacts (Ref: C2404-277)

Components

Departmental Filestore

Schedule

May 8, 2024 1:00PM - May 8, 2024 3:00PM BST

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May 8, 2024 1:00PM BST

[Update] Scheduled maintenance is starting.

May 8, 2024 3:00PM BST

[Update] Scheduled maintenance is complete.

Power issue causing network outages

May 8, 2024 11:15AM BST

Power issue causing network outagesService Disruption

Incident Status

Service Disruption

Components

Wired network, Wireless network

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May 3, 2024 1:59PM BST

[Investigating] There is a power outage causing IT issues across multiple locations on campus currently. This is being investigated by IT Services & Campus Estates team. Current known affected buildings include Ada Lovelace, MVB and Ivy Gate. Some hospitals with a UoB network in them may also be affected. Once power is restored some IT services will still need to carry out checks at a local level before services come back online.

May 3, 2024 4:53PM BST

[Investigating] UoB Campus Division have reported that the power blips being experienced are believed to be the result of a transformer at the Bristol Royal Infirmary which has blown up. While National Grid and their contractors are working to switch the power ON it indirectly affects all local networks. This situation is outside of the control of UoB but the situation will continue to be monitored.

May 7, 2024 12:08PM BST

[Identified] There are currently still known issues affecting Ada Lovelace Building, Fry Building, MVB, 67 St Michaels Hill and Drama. IT Services are still working with UoB Campus Division on this matter.

May 7, 2024 4:10PM BST

[Identified] The only remaining location still affected by the power/network issues that were originally reported on Friday (03/05) is Drama. Issues in all the other affected areas have now been resolved by the UoB Campus Division in conjunction with IT Services

May 8, 2024 11:15AM BST

[Resolved] All previously affected locations are now back online.

Unit & Programme Catalogue - Degraded Performance or Unavailable

May 7, 2024 1:45PM BST

Unit & Programme Catalogue - Degraded Performance or UnavailablePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Other services

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April 26, 2024 9:41AM BST

[Investigating] The Unit & Programme Catalogue is currently experiencing degraded performance or is unavailable. We are investigating the issue.

May 3, 2024 12:57PM BST

[Monitoring] There are still issues affecting this service, we are working to resolve this as soon as possible

May 7, 2024 1:45PM BST

[Resolved] Following a period of monitoring this issue is now considered to be Resolved.

Issues with analogue phones in OPH, MVB and Chemistry buildings

May 3, 2024 4:15PM BST

Issues with analogue phones in OPH, MVB and Chemistry buildingsPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Telephony

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May 3, 2024 9:09AM BST

[Investigating] Issues have been reported with the analogue phone system in Old Park Hill, Merchant Venturers Building and Chemistry. This is currently being investigated.

May 3, 2024 4:15PM BST

[Resolved] This incident is now resolved.

Wireless and wired network outages - Essential network maintenance will take place on Thursday 2 May between 5.30 pm and 9.00 pm

May 2, 2024 9:00PM BST

Wireless and wired network outages - Essential network maintenance will take place on Thursday 2 May between 5.30 pm and 9.00 pmPlanned Maintenance

Description

Essential network maintenance will take place on Thursday, 2 May, from 5.30 pm to 9.00 pm. During this period, there will be a break to the network on two occasions, each lasting 30 minutes. During these two periods, staff and students on campus will be unable to connect to services, and those off campus will be unable to access services hosted on-site. This will also impact services hosted on site that require internet access to function. We apologise for the inconvenience this may cause. If you have questions or concerns regarding this work please contact the IT Services Desk, bristol.ac.uk/it-services/contacts. (Ref C2405-011)

Components

Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, Printing (staff and students), Student Information Systems (SITS), Wired network, Wireless network

Schedule

May 2, 2024 5:30PM - May 2, 2024 9:00PM BST

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May 2, 2024 5:30PM BST

[Update] Scheduled maintenance is starting.

May 2, 2024 9:00PM BST

[Update] Scheduled maintenance is complete.

Issues with LucidLink service

May 1, 2024 8:01AM BST

Issues with LucidLink servicePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Other services

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April 29, 2024 3:57PM BST

[Investigating] Issues have been identified with the Lucid Link service - mainly used by Department of Film & Television. Investigations are ongoing but the problem is at the suppliers end.

May 1, 2024 8:01AM BST

[Resolved] The issue with Lucid Link is now resolved.

April 2024

Essential maintenance on our Database Systems on 30th April (C2404-193)

April 30, 2024 8:30AM BST

Essential maintenance on our Database Systems on 30th April (C2404-193)Planned Maintenance

Description

There is essential maintenance scheduled on one of our Database Systems for Tuesday 30th April 07:30 to 08:30. The following applications / services will be unavailable at this time. Data Warehouse Business Objects Umbrella Service BO Reporting ~ Accommodation BO Reporting ~ Admissions BO Reporting ~ Alumni BO Reporting ~ Careers BO Reporting ~ Finance BO Reporting ~ HR BO Reporting ~ ITS BO Reporting ~ Planning BO Reporting ~ Students BO Reporting ~ Training IT Services apologises for any inconvenience this may cause. C2404-193

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

April 30, 2024 7:30AM - April 30, 2024 8:30AM BST

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April 30, 2024 7:30AM BST

[Update] Scheduled maintenance is starting.

April 30, 2024 8:30AM BST

[Update] Scheduled maintenance is complete.

Emergency network maintenance

April 29, 2024 8:00PM BST

Emergency network maintenance Planned Maintenance

Description

Emergency network maintenance is scheduled between 5:00 pm and 8:00 pm today, Monday 29th April. We anticipate a brief interruption to a few services listed below starting from 5:30 pm. Please note that the network will be at risk until the maintenance is completed. Impacted Services: QTIC, Lorawan, Langford Vets, BCSG, TNP and BDFI (ref C2404-307)

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

April 29, 2024 5:00PM - April 29, 2024 8:00PM BST

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April 29, 2024 5:00PM BST

[Update] Scheduled maintenance is starting.

April 29, 2024 8:00PM BST

[Update] Scheduled maintenance is complete.

Library system unavailable during the early hours of 26th and 27th April

April 27, 2024 7:00AM BST

Library system unavailable during the early hours of 26th and 27th April Planned Maintenance

Description

The Library System (OCLC) will be unavailable during the early hours of 26th and 27th April This work is scheduled to take place on Friday 26 April from 22:00 (BST) / 23:00 (CEST) to 07:00 (BST) / 08:00 (CEST) Saturday 27 April from 22:00 (BST) / 23:00 (CEST) to 07:00 (BST) / 08:00 (CEST) To check the timings in your time zone, please visit the Systems Status Dashboard. connect.oclc.org/e/47682/status/8pgbkk/875158627/h/HrFpoJNZteS2ARx-OWbbJCYpVJCQ1T-xJ6YkR8LLZGo

Components

Other services

Schedule

April 26, 2024 10:00PM - April 27, 2024 7:00AM BST

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April 26, 2024 10:00PM BST

[Update] Scheduled maintenance is starting.

April 27, 2024 7:00AM BST

[Update] Scheduled maintenance is complete.

Staff and PGR compliance checking for macOS devices from 17 April

April 26, 2024 5:00PM BST

Staff and PGR compliance checking for macOS devices from 17 AprilPlanned Maintenance

Description

From 17 April, the University will check compliance of all macOS devices of main staff and postgraduate research students. Compliance will be applied to groups over several days to allow IT Services to manage any issues that may arise. Main staff and PGRs will need to register personally owned macOS devices following the guidance: bristol.ac.uk/it-services/personal-mac . University-provided macOS devices must be on a supported version of macOS and registered with the University for compliance checking. Guidance can be found on the page above under FAQs. Please contact the IT Service Desk, bristol.ac.uk/it-services/contacts, if you have any questions not covered on the page above.

Components

Authentication (Single Sign On), Microsoft Office 365 (Outlook, OneDrive), University managed computers, Other services

Schedule

April 17, 2024 8:00AM - April 26, 2024 5:00PM BST

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April 17, 2024 8:58AM BST

[Update] Scheduled maintenance is starting.

April 26, 2024 5:00PM BST

[Update] Scheduled maintenance is complete.

MS Teams Issues - MS Service Status

April 17, 2024 7:33AM BST

MS Teams Issues - MS Service StatusDegraded Performance

Incident Status

Degraded Performance

Components

Microsoft Office 365 (Outlook, OneDrive)

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March 27, 2024 11:41AM GMT

[Identified] Info supplied from Microsoft - portal.office.com/servicestatus

April 17, 2024 7:33AM BST

[Resolved] Microsoft now consider this issue to be resolved - portal.office.com/servicestatus

Network Maintenance - Tuesday 16th April 2024 - 5:00-7:00 PM

April 16, 2024 7:23PM BST

Network Maintenance - Tuesday 16th April 2024 - 5:00-7:00 PMPlanned Maintenance

Description

Essential network maintenance is scheduled between 5:00 pm and 7:00 pm today, Tuesday 16th April. We anticipate a brief interruption to a few services listed below starting from 5:00 pm. Please note that the network will be at risk until the maintenance is completed. Impacted Services: QTIC Lorawan Langford Vets BCSG (ref C2403-075)

Components

Wired network, Wireless network

Schedule

April 16, 2024 5:00PM - April 16, 2024 7:00PM BST

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April 16, 2024 6:12PM BST

[Update] Maintenance for this planned work started at 5pm this evening

April 16, 2024 7:23PM BST

[Update] This planned maintenance work is now complete