July 2024

Syllabus+ Rollover - General Online Timetables and Timetables in MyBristol Portal

July 15, 2024 11:59PM BST

Syllabus+ Rollover - General Online Timetables and Timetables in MyBristol PortalPlanned Maintenance

Description

As part of the annual rollover process of Syllabus+ for the next academic year, General (online) timetables and personal timetables in MyBristol Portal will be unavailable on the 15th of July. C2407-056 Annual Rollover of Syllabus Plus Data 2024.

Components

Student Information Systems (SITS)

Schedule

July 15, 2024 12:00AM - July 15, 2024 11:59PM BST

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July 15, 2024 12:00AM BST

[Update] Scheduled maintenance is starting.

July 15, 2024 11:59PM BST

[Update] Scheduled maintenance is complete.

Essential network maintenance on Monday 15 July at 6 pm

July 15, 2024 6:30PM BST

Essential network maintenance on Monday 15 July at 6 pmPlanned Maintenance

Description

Essential network maintenance is needed to resolve a known issue. During the work, there will be a brief interruption at 6 pm to the following services. - VoIP and Openscape phones - MyERP - Print Release - Degree Ceremonies - Online timetables - SyllabusPlus Enterprise Timetabling - Datahub - ZD-PHYS calgary cluster compute services - ZD-MATH Cream Cluster - ZD-PHYS DICE cluster - H&L-SmartZoom - ZC-RX-Works - REXCO There will also be a brief interruption to the network at this time for QTIC, Langford, LoraWAN, Engine Shed and BCSG. Every effort will be made to minimise the impact on services, and IT staff will be on standby to ensure services recover as quickly as possible. If you have any concerns or questions regarding this work, please contact the IT Services Desk, bristol.ac.uk/it-services/contacts (Ref: C2407-102)

Components

myERP - Finance & HR system, Printing (staff and students), Telephony, Wired network, Wireless network, Other services

Schedule

July 15, 2024 6:00PM - July 15, 2024 6:30PM BST

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July 15, 2024 6:00PM BST

[Update] Scheduled maintenance is starting.

July 15, 2024 6:30PM BST

[Update] Scheduled maintenance is complete.

Network Maintenance - Saturday 13th July (9 am – 2 pm)

July 13, 2024 2:00PM BST

Network Maintenance - Saturday 13th July (9 am – 2 pm)Planned Maintenance

Description

Critical Network maintenance will be taking place on Saturday 13th July (9 am – 2 pm). Some network interruptions are anticipated during this time. C2311-265

Components

Wired network, Wireless network

Schedule

July 13, 2024 9:00AM - July 13, 2024 2:00PM BST

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July 13, 2024 9:00AM BST

[Update] Scheduled maintenance is starting.

July 13, 2024 2:00PM BST

[Update] Scheduled maintenance is complete.

Essential maintenance on our Database Systems on Tuesday 2nd July

July 2, 2024 8:30AM BST

Essential maintenance on our Database Systems on Tuesday 2nd JulyPlanned Maintenance

Description

There is essential maintenance scheduled on one of our Database Systems for Tuesday 2nd July 07:30 to 08:30. The following applications / services will be unavailable at this time. Identity Manager (Microsoft) - MIM (Integration) BO Reporting ~ Students, Datahub DATA_INT Photo ID Upload Legend Library Services Platform Gmail mail name change app Shared Mailboxes Ucard MyBristol Portal (Integration) Identity Matching Service PIMS Studentinfo/Online Registration Standard Jobs Active Directory Domain Services (Integration) QREG Miscellaneous Groups Management RXCO IT Services apologises for any inconvenience this may cause. C2404-235

Components

Blackboard, RePlay and Library systems, Websites and Intranets, Other services

Schedule

July 2, 2024 7:30AM - July 2, 2024 8:30AM BST

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July 2, 2024 7:30AM BST

[Update] Scheduled maintenance is starting.

July 2, 2024 8:30AM BST

[Update] Scheduled maintenance is complete.

June 2024

Update of the BIG-IP Edge Client (VPN access) from 27 June

June 28, 2024 5:00PM BST

Update of the BIG-IP Edge Client (VPN access) from 27 JunePlanned Maintenance

Description

Starting from Thursday, 27 June, we will enforce a VPN client update for all Windows users. Anyone connecting to the UoB network with an outdated BIG-IP Edge Client will have their client automatically updated upon connection. This update will address existing security vulnerabilities in some versions of the UoB VPN client and help us maintain our security standards moving forward. Thank you for your cooperation. If you have any questions or concerns, please contact the IT Service Desk at bristol.ac.uk/it-services/contacts. (Ref: C2406-061)

Components

Other services

Schedule

June 27, 2024 11:00AM - June 28, 2024 5:00PM BST

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June 27, 2024 11:00AM BST

[Update] Scheduled maintenance is starting.

June 28, 2024 5:00PM BST

[Update] Scheduled maintenance is complete.

Replacement of IT self-service site: unavailable overnight on 17 June.

June 18, 2024 8:00AM BST

Replacement of IT self-service site: unavailable overnight on 17 June.Planned Maintenance

Description

IT Services will be replacing its current self-service platform with a new cutting-edge IT self-service tool designed to enhance engagement and support for staff and students. This launch heralds the beginning of a comprehensive series of planned developments to enhance IT services over the upcoming years. The new IT Self-service platform, Halo, will be launched on 18 June 2024 at 8am, replacing the current tool, Ivanti. The IT self-service site, bristol.ac.uk/it-support, will be closed at 5.15 pm on Monday 17 June and will reopen at 8.00 am on Tuesday 18 June. During this time please use the 24/7 IT support phone line - 0117 428 2100 Please see the news item at uob.sharepoint.com/sites/itservices/SitePages/new-it-self-service-site-in-june.aspx (Ref: C2308-021 )

Components

Other services

Schedule

June 17, 2024 5:15PM - June 18, 2024 8:00AM BST

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June 17, 2024 5:15PM BST

[Update] Scheduled maintenance is starting.

June 18, 2024 8:00AM BST

[Update] Scheduled maintenance is complete.

At risk notification: Network maintenance DC2 on Monday 17th June, 5pm-8pm

June 17, 2024 8:00PM BST

At risk notification: Network maintenance DC2 on Monday 17th June, 5pm-8pmPlanned Maintenance

Description

On Monday 17th June, between 5.00 pm and 8.00 pm, IT Services will undertake essential network maintenance in DC2. We do not anticipate any interruptions to services and every effort has been made to ensure the planned maintenance goes without incident. Services in DC2 should be considered ‘at-risk’ during this period. Please contact IT Services Desk, bristol.ac.uk/it-services/contacts, if you have any questions or concerns regarding this work. (Ref: C2403-188)

Components

Wired network, Wireless network

Schedule

June 17, 2024 5:00PM - June 17, 2024 8:00PM BST

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June 17, 2024 5:00PM BST

[Update] Scheduled maintenance is starting.

June 17, 2024 8:00PM BST

[Update] Scheduled maintenance is complete.

Power Outages affecting a number of UoB locations

June 17, 2024 10:18AM BST

Power Outages affecting a number of UoB locationsPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Wired network, Wireless network

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June 14, 2024 2:55PM BST

[Investigating] Power cuts have been reported in the BS1 area. A number of UoB buildings are suffering from network connection issues as a result. Current confirmed affected locations are: Augustines Courtyard Howard House National Grid are in the process of investigating and have indicated an estimated restoration time of 3pm today (14/06/2024)

June 14, 2024 3:54PM BST

[Monitoring] Power and networks have now been restored at Augustines Courtyard. There is still an issue at Howard House affecting the 1st floor comms room which is likely to have a knock-on effect to the wired/wireless for the Ground, 1st & 2nd floors. This issue has been raised with Estates to check power - IT Networks team are still waiting for power to return in the comms room.

June 17, 2024 10:18AM BST

[Resolved] This issue has now been fully resolved. Power back in Howard House.

MyERP - Scheduled Maintenance

June 12, 2024 10:00PM BST

MyERP - Scheduled MaintenancePlanned Maintenance

Description

Due to essential maintenance, there will be some disruption to users accessing MyERP on Wednesday the 12th of June between 9pm and 10pm. C2405-203

Components

myERP - Finance & HR system

Schedule

June 12, 2024 9:00PM - June 12, 2024 10:00PM BST

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June 12, 2024 9:00PM BST

[Update] Scheduled maintenance is starting.

June 12, 2024 10:00PM BST

[Update] Scheduled maintenance is complete.

Xerte upgrade rescheduled : 12th June

June 12, 2024 12:00PM BST

Xerte upgrade rescheduled : 12th JunePlanned Maintenance

Description

We experienced an issue during yesterday's Xerte upgrade which resulted in the service being unavailable temporarily We have identified the cause of the issue and have rolled back to the previous version and Xerte is now live. We will upgrade Xerte with the latest version on Wednesday 12th June to fix this issue. We apologise for any inconvenience caused by the downtime.

Components

Other services

Schedule

June 12, 2024 8:00AM - June 12, 2024 12:00PM BST

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June 12, 2024 8:00AM BST

[Update] Scheduled maintenance is starting.

June 12, 2024 12:00PM BST

[Update] Scheduled maintenance is complete.

Unit Registration Details within StudentInfo is not currently working

June 10, 2024 1:55PM BST

Unit Registration Details within StudentInfo is not currently workingPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Student Information Systems (SITS), Other services

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June 10, 2024 11:49AM BST

[Identified] The option "Unit Registration Details" within StudentInfo is not currently working. To access this information, please follow the instructions for viewing your assessment information provided here: bristol.ac.uk/students/support/academic-advice/outcomes/view-assessment-details-and-results

June 10, 2024 1:55PM BST

[Resolved] This issue has now been fully resolved.

Essential work to SITS, services unavailable from 5pm on Friday 7 June to 9am on Monday 10 June

June 10, 2024 9:00AM BST

Essential work to SITS, services unavailable from 5pm on Friday 7 June to 9am on Monday 10 JunePlanned Maintenance

Description

Essential work to the SITS system will take place from 5 p.m. Friday, June 7th, to 9 a.m. Monday, June 10th. During this time, SITS will be unavailable. The following services will also be unavailable: SITS (SITS desktop client and e:Vision web pages) Studentinfo Unit and Programme Catalogues Unit and Programme Management System UPMS MyStudents Online Registration Password Reset System BO Reporting ~ Accommodation :BO Reporting ~ Students Degree Ceremonies HESA-Broadcaster Tariff Bearing Qualifications The following services will be available but impacted i.e. some functions may be unavailable or they may not show the most up to date information: Blackboard MyBristol Portal StarRez (Accommodation) MyERP SyllabusPlus Enterprise Timetabling Student CRM (Hobsons Connect) Data Warehouse Datahub Online Payments RXCO SLS Admissions Academic Scoring SLS Exam Scheduler SLS Exam Timetables Standard Jobs UCAS RIS Research Information System (Pure) Identity Matching Service Please contact the IT Services Desk if you have any questions or concerns regarding this work bristol.ac.uk/it-services/contacts (REF: C2403-100)

Components

Student Information Systems (SITS), Other services

Schedule

June 7, 2024 5:00PM - June 10, 2024 9:00AM BST

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June 7, 2024 5:00PM BST

[Update] Scheduled maintenance is starting.

June 10, 2024 9:00AM BST

[Update] Scheduled maintenance is complete.

Network issues at Badock Hall

June 7, 2024 9:35AM BST

Network issues at Badock HallPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Wired network, Wireless network

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May 31, 2024 11:59AM BST

[Identified] A fibre break has been identified at Badock Hall which means there are no wired/wireless connections available currently for Units 1, 2, 3 and 4. No workaround available. Third-party fibre contractors have been engaged and will attend but this will not be until next week.

June 4, 2024 8:03AM BST

[Identified] Third party fibre contractor have attended and confirmed that the issue is a fibre break. They are in the process of fault finding. The fix will not be immediate.

June 4, 2024 3:11PM BST

[Identified] 3rd party fibre contractors to return tomorrow (05/06) to continue work as fibre repairs required cannot be completed today.

June 5, 2024 10:43AM BST

[Identified] 3rd party contractor back onsite this morning (05/06) to repair the damaged cables. No estimated time of repair available as yet.

June 5, 2024 3:03PM BST

[Identified] 3rd party fibre contractors have been able to repair the cable issues affecting blocks 2, 3 & 4 at Badock Hall and they are now back online. They will return on Friday to fix the issues affecting block 1.

June 7, 2024 9:35AM BST

[Resolved] The fibre cable issues remaining in block 1 have now been fixed and wired/wireless network is available again. This incident is therefore now resolved.

Essential maintenance on our Database System supporting the MyBristol portal on 6th June

June 6, 2024 8:30AM BST

Essential maintenance on our Database System supporting the MyBristol portal on 6th JunePlanned Maintenance

Description

There is essential maintenance scheduled on one of our Database Systems for Thursday 6th June 07:30 to 08:30. The following applications / services will be unavailable at this time. MyBristol Portal IT Services apologises for any inconvenience this may cause. C2404-234

Components

Schedule

June 6, 2024 7:30AM - June 6, 2024 8:30AM BST

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June 6, 2024 7:30AM BST

[Update] Scheduled maintenance is starting.

June 6, 2024 8:30AM BST

[Update] Scheduled maintenance is complete.

Tuesday 4th June: Student Accommodation 0117 37 46637 moving over to a new Contact Centre

June 4, 2024 9:00AM BST

Tuesday 4th June: Student Accommodation 0117 37 46637 moving over to a new Contact CentrePlanned Maintenance

Description

Student Accommodation 0117 37 46637 will be moving over to a new Contact Centre from their previous service. There is no anticipated downtime, and the new service will be available from 09:00 on 04/06/24.

Components

Telephony

Schedule

June 4, 2024 8:00AM - June 4, 2024 9:00AM BST

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June 4, 2024 8:00AM BST

[Update] Scheduled maintenance is starting.

June 4, 2024 9:00AM BST

[Update] Scheduled maintenance is complete.

May 2024

Issues with phone system affecting IT Services & Student Services

May 29, 2024 11:04AM BST

Issues with phone system affecting IT Services & Student ServicesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Telephony

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May 29, 2024 10:53AM BST

[Investigating] We are currently seeing issues with the phone system affecting IT Services & Student Services whereby calls are not connecting to available agents. This has been reported to the Unified Comms team who are investigating.

May 29, 2024 11:04AM BST

[Resolved] This issue is now resolved.

SITS - Essential Maintenance

May 23, 2024 8:00PM BST

SITS - Essential MaintenancePlanned Maintenance

Description

SSRS patching at 19:30 - 23/5/2024 Anticipated to be a small outage to SITS reporting (30mins) C2405-190

Components

Student Information Systems (SITS)

Schedule

May 23, 2024 7:30PM - May 23, 2024 8:00PM BST

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May 23, 2024 7:30PM BST

[Update] Scheduled maintenance is starting.

May 23, 2024 8:00PM BST

[Update] Scheduled maintenance is complete.

Issues at Deans Court (North Block)

May 23, 2024 11:05AM BST

Issues at Deans Court (North Block)Partial Service Disruption

Incident Status

Partial Service Disruption

Components

Wired network, Wireless network

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May 23, 2024 9:54AM BST

[Investigating] IT Services (Networks) are currently investigating some issues affecting Deans Court (North Block). These are believed to be related to electrical problems. Further updates to follow as more is known.

May 23, 2024 11:05AM BST

[Resolved] This issue is now resolved and Deans Court is back online

Issue with analogue phones at Oakfield House

May 23, 2024 9:48AM BST

Issue with analogue phones at Oakfield HousePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Telephony

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May 22, 2024 1:58PM BST

[Investigating] There has been an issue identified with the analogue phones at Oakfield House which means that they cannot currently receive incoming or make outgoing phone calls. Those numbers with voicemail will still receive the voicemail messages. No issues with Openscape or Teams calls from same location. A third-party contractor will be onsite tomorrow at 9am to meet the deployment team from Unified Comms in an effort to resolve the issue.

May 23, 2024 9:48AM BST

[Resolved] This issue is now resolved.

T4 website content management system upgrade: 8th - 22nd May

May 23, 2024 9:31AM BST

T4 website content management system upgrade: 8th - 22nd MayPlanned Maintenance

Description

The University is upgrading its website content management system T4 (Terminalfour) to the latest version to make it more secure and improve functionality. We now have a confirmed two-week window of T4 downtime to allow migration of content to the new upgraded version: Wednesday 8 May to Tuesday 21 May 2024. During the downtime the live website will remain online, but T4 will not be accessible and you will not be able to add new content or make changes to any content. Other platforms are not affected and you can use them as normal: Blackboard SharePoint Social media Pure CampusPress (Bristol blogs) Job adverts Any pending or draft content you save in T4 before the downtime starts will be available to continue working on in the new version. You will not be able to publish anything during the downtime. The Digital Experience team will only support business-critical content updates during the downtime. If you have any business-critical content that must be published during this time, please contact web-editor@bristol.ac.uk

Components

Websites and Intranets

Schedule

May 8, 2024 8:00AM - May 21, 2024 6:30PM BST

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May 8, 2024 8:00AM BST

[Update] Scheduled maintenance is starting.

May 21, 2024 3:22PM BST

[Update] The upgrade and testing is nearing completion, but IT Services have identified an outstanding configuration task on Monday afternoon that needs to be completed before this can be made available. The teams are working very hard to get everything completed, but it seems likely that this will put us a day behind our original schedule and T4 will not be available until Thursday 23 May. We apologise for any inconvenience caused. If you have anything urgent that must be published before Thursday, please email the Digital Experience team at web-editor@bristol.ac.uk. Our main priority is to ensure T4 is available for all users, so we ask that you only contact us if your content must be published on Wednesday.

May 23, 2024 9:31AM BST

[Update] The update to T4 is now complete.