Planned Maintenance In Progress

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Status History



March 2024

Performance issues in SITS eVision

March 4, 2024 8:03AM GMT

Incident Status

Service Disruption


Components

Student Information Systems (SITS)





February 27, 2024 4:12PM GMT
[Investigating] We are experiencing performance issues in SITS eVision at the moment, IT Services are investigating. We hope to resolve this issue soon, apologies for the inconvenience.

February 27, 2024 5:11PM GMT
[Monitoring] Immediate SITS eVision performance issue is now been resolved, albeit we are still monitoring the service

March 4, 2024 8:03AM GMT
[Resolved] This issue is now Resolved.

SITS maintenance : Saturday 2nd March 9am - 5pm

March 2, 2024 5:00PM GMT

Description

SITS will be undergoing planned maintenance on Saturday 2nd March 9am-5pm. Both Evision and the SITS client will be unavailable during this time. The SITS database will remain available and any other services/integrations that use SITS data will be unaffected. (C2402-141)


Components

Student Information Systems (SITS)



Schedule

March 2, 2024 9:00AM - March 2, 2024 5:00PM GMT



March 2, 2024 9:00AM GMT
[Update] Scheduled maintenance is starting.

March 2, 2024 5:00PM GMT
[Update] Scheduled maintenance is complete.

IT Self-Service site unavailable for essential maintenance, Friday 1 March 11pm to Saturday 2 March 2am.

March 2, 2024 2:00AM GMT

Description

The IT Self Service site (bristol.ac.uk/it-support) will be unavailable due to essential maintenance by the supplier. The maintenance work is scheduled to start at 11pm on Friday 1 March and complete at 2am on Saturday 2 March. IT Self Service will be unavailable during this period. Alternative contacts for IT support can be found at bristol.ac.uk/it-services/contacts.


Components

Websites and Intranets



Schedule

March 1, 2024 11:00PM - March 2, 2024 2:00AM GMT



March 1, 2024 11:00PM GMT
[Update] Scheduled maintenance is starting.

March 2, 2024 2:00AM GMT
[Update] Scheduled maintenance is complete.

Wireless network maintenance: Friday, 1 March, 65, 67, 69 St Michaels Hil

March 1, 2024 6:00PM GMT

Description

We are undertaking maintenance to our wireless network. Details of the Interim Wi-Fi Project can be found at uob.sharepoint.com/sites/itservices/SitePages/Interim-Wi-Fi-Project.aspx The work will take place on Friday, 1 March, between 8 am and 6 pm in the following locations: - 65 St Michaels Hil - 67 St Michaels Hil - 69 St Michaels Hil You may temporarily experience a short outage to wireless at some time between 8am and 6pm whilst individual Access Points are replaced. If you are having wireless connection issues after 30 minutes, simply switch your Wi-Fi off and back on again to reconnect to the campus Wi-Fi network. If you have any queries or concerns, please do not hesitate to contact the IT Service Desk, bristol.ac.uk/it-services/contacts (Ref: C2401-280)


Components

Wireless network



Schedule

March 1, 2024 8:00AM - March 1, 2024 6:00PM GMT



March 1, 2024 8:00AM GMT
[Update] Scheduled maintenance is starting.

March 1, 2024 6:00PM GMT
[Update] Scheduled maintenance is complete.

February 2024

Wireless network maintenance: Thursday, 29 February, Indoor Sport Centre (Tyndall Avenue)

February 29, 2024 6:00PM GMT

Description

We are undertaking maintenance to our wireless network. Details of the Interim Wi-Fi Project can be found at uob.sharepoint.com/sites/itservices/SitePages/Interim-Wi-Fi-Project.aspx The work will take place on Thursday, 29 February, between 8 am and 6 pm in the following locations: - Indoor Sport Centre (Tyndall Avenue) You may temporarily experience a short outage to wireless at some time between 8am and 6pm whilst individual Access Points are replaced. If you are having wireless connection issues after 30 minutes, simply switch your Wi-Fi off and back on again to reconnect to the campus Wi-Fi network. If you have any queries or concerns, please do not hesitate to contact the IT Service Desk, bristol.ac.uk/it-services/contacts (Ref: C2401-280)


Components

Wireless network



Schedule

February 29, 2024 8:00AM - February 29, 2024 6:00PM GMT



February 29, 2024 8:00AM GMT
[Update] Scheduled maintenance is starting.

February 29, 2024 6:00PM GMT
[Update] Scheduled maintenance is complete.

Login issues with Legend Sports Centre system

February 29, 2024 11:38AM GMT

Incident Status

Partial Service Disruption


Components

Other services





February 23, 2024 1:31PM GMT
[Investigating] There is a problem with logging in to the Sports Centre system. We are currently working with the supplier to resolve this issue.

February 26, 2024 10:50AM GMT
[Investigating] This issue is ongoing. Any bookings for Sports, Exercise & Health (SEH) will need to be made by email, phone or walk-in to the SEH front desk currently..

February 27, 2024 2:30PM GMT
[Investigating] This issue will not be resolved before Weds 28 February due to issues at supplier end.

February 28, 2024 3:46PM GMT
[Investigating] Necessary change has been made at suppliers end but this will not take effect until tomorrow morning (29/02).

February 29, 2024 11:38AM GMT
[Resolved] Change made by suppliers has been successful and online booking is now possible again.

Wireless network maintenance: Wednesday, 28 February, 5 Tyndall Avenue

February 28, 2024 6:00PM GMT

Description

We are undertaking maintenance to our wireless network. Details of the Interim Wi-Fi Project can be found at uob.sharepoint.com/sites/itservices/SitePages/Interim-Wi-Fi-Project.aspx The work will take place on Wednesday, 28 February, between 8 am and 6 pm in the following locations: - 5 Tyndall Avenue You may temporarily experience a short outage to wireless at some time between 8am and 6pm whilst individual Access Points are replaced. If you are having wireless connection issues after 30 minutes, simply switch your Wi-Fi off and back on again to reconnect to the campus Wi-Fi network. If you have any queries or concerns, please do not hesitate to contact the IT Service Desk, bristol.ac.uk/it-services/contacts (Ref: C2401-280)


Components

Wired network



Schedule

February 28, 2024 8:00AM - February 28, 2024 6:00PM GMT



February 28, 2024 8:00AM GMT
[Update] Scheduled maintenance is starting.

February 28, 2024 6:00PM GMT
[Update] Scheduled maintenance is complete.

Self-Service Cloud (Caas) service disruption

February 28, 2024 3:18PM GMT

Incident Status

Partial Service Disruption


Components

Other services





February 26, 2024 5:42PM GMT
[Identified] Due to essential maintenance, we are currently aware of an issue with the DNS used by the Self-Service Cloud (CaaS) service. We hope to resolve this soon, but if you experience any issues, please temporarily use the IP address of your Virtual Machine for remote connection, instead of it's name. We apologise for any inconvenience and we'll update this page once the issue is resolved.

February 28, 2024 3:18PM GMT
[Resolved] This issue has now been resolved.

Wireless network maintenance: Weds 28th February, various locations

February 28, 2024 6:00AM GMT

Description

We are undertaking maintenance to our wireless network. Students/Staff around campus may see a 15-minute outage. Outage will take place on Weds 28th Feb at 3am, outside of business hours in the following buildings: Residences- Stoke Bishop- Badock Hall Churchill Hall Durdham Hall Hiatt Baker Hall Hollybush Lane Work Shops Holmes Cottage The Holmes University Hall Waltham Cottage Yard Wills Hall TQEC- Retort Shed (Change Ref: C2402-062)


Components

Wireless network



Schedule

February 28, 2024 3:00AM - February 28, 2024 6:00AM GMT



February 28, 2024 3:00AM GMT
[Update] Scheduled maintenance is starting.

February 28, 2024 6:00AM GMT
[Update] Scheduled maintenance is complete.

Wireless network maintenance: Tues 27th February, various locations

February 27, 2024 6:00AM GMT

Description

We are undertaking maintenance to our wireless network. Students/Staff around campus may see a 15-minute outage. Outage will take place on Tuesday 27th Feb at 3am outside of business hours in the following buildings: Campus - Brislington book store Cathedral Square Fry building Langford - Wnydhurst Farm Residences City - Colston Street Deans Court Winkworth House Clifton - Clifton Hill House Goldney Hall/House Manor House Queens Rd 115 Richmond House/Terrace Sinclair House Precinct- Hillside Woodside Northwell House/Annexe 121 Redland rd St Michaels hill 28-33, 43/45, 51 and 53 Woodland Court (Change Ref: C2402-062)


Components

Wireless network



Schedule

February 27, 2024 3:00AM - February 27, 2024 6:00AM GMT



February 27, 2024 3:00AM GMT
[Update] Scheduled maintenance is starting.

February 27, 2024 6:00AM GMT
[Update] Scheduled maintenance is complete.

Wireless network maintenance: Monday, 26 February, Arts and Social Sciences Library

February 26, 2024 6:00PM GMT

Description

We are undertaking maintenance to our wireless network. Details of the Interim Wi-Fi Project can be found at uob.sharepoint.com/sites/itservices/SitePages/Interim-Wi-Fi-Project.aspx The work will take place on Monday 26 February between 8 am and 6 pm in the following locations: - Arts and Social Sciences Library You may temporarily experience a short outage to wireless at some time between 8am and 6pm whilst individual Access Points are replaced. If you are having wireless connection issues after 30 minutes, simply switch your Wi-Fi off and back on again to reconnect to the campus Wi-Fi network. If you have any queries or concerns, please do not hesitate to contact the IT Service Desk, bristol.ac.uk/it-services/contacts (Ref: C2401-280)


Components

Wireless network



Schedule

February 26, 2024 8:00AM - February 26, 2024 6:00PM GMT



February 26, 2024 8:00AM GMT
[Update] Scheduled maintenance is starting.

February 26, 2024 6:00PM GMT
[Update] Scheduled maintenance is complete.

Issues with Academic Programme and Unit Catalogue

February 23, 2024 4:42PM GMT

Incident Status

Partial Service Disruption


Components

Websites and Intranets





February 23, 2024 3:30PM GMT
[Investigating] The Academic Programme and Unit Catalogue is currently showing as unavailable. Investigations are ongoing as to what is causing this.

February 23, 2024 4:42PM GMT
[Resolved] This issue has been resolved

SITS slow performance

February 23, 2024 4:09PM GMT

SITS slow performanceDegraded Performance

Incident Status

Degraded Performance


Components

Student Information Systems (SITS)





February 23, 2024 2:48PM GMT
[Investigating] We are currently investigating reports of slow performance with SITS.

February 23, 2024 4:09PM GMT
[Resolved] This issue is now Resolved. SITS running as normal again.

Issues with RDSF connections

February 23, 2024 1:08PM GMT

Issues with RDSF connectionsPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Research Data Storage Facility (RDSF)





February 23, 2024 10:33AM GMT
[Investigating] We are seeing issues where users are having problems connecting to RDSF

February 23, 2024 1:08PM GMT
[Resolved] This issue has now been Resolved. The RDSF data stewards have been notified.

Issues with viewing reports in SITS eVision

February 23, 2024 10:31AM GMT

Incident Status

Partial Service Disruption


Components

Student Information Systems (SITS)





February 22, 2024 4:59PM GMT
[Investigating] As of 2:30pm today, there are issues with viewing reports in SITS eVision, IT Services are working to resolve this issue. Apologies for the inconvenience.

February 23, 2024 10:31AM GMT
[Resolved] This issue has now been Resolved.

Matlab License Server Migration

February 22, 2024 10:00AM GMT

Description

Changing of DNS record for the Matlab server to point to a temporary set of servers to mitigate the issues caused by the recent DC3 migration. (C2402-066) We do not expect any outage of change of experience for the users, but there is a small chance some may get a timeout to the server. The new servers should kick in within 30 minutes, but the simplest solution is to restart Matlab which will pick up the new license.


Components

Other services



Schedule

February 22, 2024 9:30AM - February 22, 2024 10:00AM GMT



February 22, 2024 9:30AM GMT
[Update] Scheduled maintenance is starting.

February 22, 2024 10:00AM GMT
[Update] Scheduled maintenance is complete.

Wireless network maintenance: Wednesday, 21 February, Beacon House

February 21, 2024 6:00PM GMT

Description

We are undertaking maintenance to our wireless network. Details of the Interim Wi-Fi Project can be found at uob.sharepoint.com/sites/itservices/SitePages/Interim-Wi-Fi-Project.aspx The work will occur on Wednesday, 21 February, between 8 am and 6 pm. The upgrade will affect the following locations: - Beacon House You may temporarily experience a short outage to wireless at some time between 8am and 6pm whilst individual Access Points are replaced. If you are having wireless connection issues after 30 minutes, simply switch your Wi-Fi off and back on again to reconnect to the campus Wi-Fi network. If you have any queries or concerns, please do not hesitate to contact the IT Service Desk, bristol.ac.uk/it-services/contacts (Ref: C2401-280)


Components

Wireless network



Schedule

February 21, 2024 8:00AM - February 21, 2024 6:00PM GMT



February 21, 2024 8:00AM GMT
[Update] Scheduled maintenance is starting.

February 21, 2024 6:00PM GMT
[Update] Scheduled maintenance is complete.

Wireless network maintenance: Tuesday, 20 February, 1-5 Whiteladies Road

February 20, 2024 6:00PM GMT

Description

We are undertaking maintenance to our wireless network. Details of the Interim Wi-Fi Project can be found at uob.sharepoint.com/sites/itservices/SitePages/Interim-Wi-Fi-Project.aspx The work will take place on Tuesday, 20 February between 8 am and 6 pm. The upgrade will affect the following locations: - 1-5 Whiteladies Road You may temporarily experience a short outage to wireless at some time between 8am and 6pm, whilst individual Access Points are replaced. If you are having wireless connection issues after 30 minutes, simply switch your Wi-Fi off and back on again to reconnect to the campus Wi-Fi network. If you have any queries or concerns, please do not hesitate to contact the IT Service Desk, bristol.ac.uk/it-services/contacts (Ref: C2401-280)


Components

Wireless network



Schedule

February 20, 2024 8:00AM - February 20, 2024 6:00PM GMT



February 20, 2024 8:00AM GMT
[Update] Scheduled maintenance is starting.

February 20, 2024 6:00PM GMT
[Update] Scheduled maintenance is complete.

At risk notification: Departmental filestore maintenance work, 9am to 5pm on Tuesday 20 February

February 20, 2024 5:00PM GMT

Description

Work is required to support the departmental filestore, also known as the GPFS service. This is scheduled to take place between 9 am and 5 pm on Tuesday, 20 February 2024. During this time, the services listed should be considered at risk: \\ads.bris.ac.uk\filestore \\ads.bris.ac.uk\folders \\ads.bris.ac.uk\servers \\ads.bris.ac.uk\software Please note that elements of the departmental filestore are used by a wide range of services to perform certain functions, such as: - Temporary Network Storage - Voicemail Service - ZB-ALSPAC filestore - Web departmental ‘media’ folders - ZD-GELY Geophysics Suite Business 2 - RX-Works - Patient Management System For Veterinary Cases - ZB-SSCM Redcap - ZB-SSCM HPC hosting - ZB-SSCM file storage - ZB-SOCS file storage - bristol.ac.uk IT staff will check services during the work to ensure prompt recovery should any issues arise. If you have any queries or concerns, please do not hesitate to contact the IT Service Desk, bristol.ac.uk/it-services/contacts (Ref: C2401-126)


Components

Departmental Filestore



Schedule

February 20, 2024 9:00AM - February 20, 2024 5:00PM GMT



February 20, 2024 9:00AM GMT
[Update] Scheduled maintenance is starting.

February 20, 2024 5:00PM GMT
[Update] Scheduled maintenance is complete.

Wireless network maintenance: Monday, 19 February, Howard House

February 19, 2024 6:00PM GMT

Description

We are undertaking maintenance to our wireless network. Details of the Interim Wi-Fi Project can be found at uob.sharepoint.com/sites/itservices/SitePages/Interim-Wi-Fi-Project.aspx. The work will occur on Monday 19 February between 8 am and 6 pm. The upgrade will affect the following locations: - Howard House You may temporarily experience a short outage to wireless at some time between 8am and 6pm, whilst individual Access Points are replaced. If you are having wireless connection issues after 30 minutes, simply switch your Wi-Fi off and back on again to reconnect to the campus Wi-Fi network. If you have any queries or concerns, please do not hesitate to contact the IT Service Desk, bristol.ac.uk/it-services/contacts (Ref: C2401-280)


Components

Wireless network



Schedule

February 19, 2024 8:00AM - February 19, 2024 6:00PM GMT



February 19, 2024 8:00AM GMT
[Update] Scheduled maintenance is starting.

February 19, 2024 6:00PM GMT
[Update] Scheduled maintenance is complete.





Back to current status