September 2024

Known issue with MySQL Database service

September 13, 2024 3:16PM BST

Known issue with MySQL Database servicePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Other services

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September 10, 2024 12:00PM BST

[Investigating] There is currently a known issue with a MySQL Database service that may be affecting connectivity from Websites within ALSPAC, REDCAP and Health & Life Sciences research domains. This is under investigation with service restoration activities underway. The following Services may be affected: BS:ZB-ALSPAC data warehouse and catalogue BS:ZB-ALSPAC Online Proposals System

September 13, 2024 3:16PM BST

[Resolved] This issue has now been resolved. All affected Service Owners have now been contacted & have replied to confirm that services are restored.

Bluepebble outage

September 10, 2024 4:29PM BST

Bluepebble outageService Disruption

Incident Status

Service Disruption

Components

High Performance Computing

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August 13, 2024 11:34AM BST

[Identified] We are sorry to inform you that due to unforeseen technical issues Bluepebble will not be ready to return to service on Wednesday 14th August as planned. The return to service will be delayed by one week, i.e. not until after Tuesday 20th August. Users will be contacted this Friday to confirm the date that the BluePebble system will be returned to service Please be assured we are working as hard as we can to get the system restored. Thank you for your patience

September 10, 2024 4:29PM BST

[Resolved] This issue has been resolved and Blue Pebble is now back in service. All users of the system have been informed accordingly.

Alumni account generation delay

September 10, 2024 12:02PM BST

Alumni account generation delayPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Microsoft Office 365 (Outlook, OneDrive)

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May 22, 2024 3:48PM BST

[Investigating] There is currently a delay in creation of alumni accounts after eligible students have opted in via the email link they are being sent in leavers communications. If you have followed all these steps but have not received a confirmation email then please remain assured that your account will be created in due course. Apologies for any inconvenience this may cause. In the instance that you have clicked on the link and have received a message to say that you are ineligible but you feel you should be eligible then please contact the Service Desk.

September 10, 2024 12:02PM BST

[Resolved] This incident has now been resolved.

Essential network maintenance: Between 5 pm and 6 pm on Thursday 5 September

September 5, 2024 6:00PM BST

Essential network maintenance: Between 5 pm and 6 pm on Thursday 5 SeptemberPlanned Maintenance

Description

IT Services will perform essential network maintenance on Thursday, September 5, between 5:00 p.m. and 6:00 p.m. Whilst every effort has been made to ensure the planned maintenance goes without incident services in Bristol should be considered ‘at-risk’ during this period. Please contact the IT Services Desk, bristol.ac.uk/it-services/contacts if you have any questions or concerns regarding this work. (Ref: C2401-196)

Components

Departmental Filestore, Student Information Systems (SITS), Telephony, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

September 5, 2024 5:00PM - September 5, 2024 6:00PM BST

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September 5, 2024 5:00PM BST

[Update] Scheduled maintenance is starting.

September 5, 2024 6:00PM BST

[Update] Scheduled maintenance is complete.

August 2024

Issues with PURE profiles

August 23, 2024 2:10PM BST

Issues with PURE profilesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Pure (Research Information System)

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August 21, 2024 3:54PM BST

[Investigating] There is currently an issue affecting PURE profiles. If your PURE profile has been suddenly disabled, the PURE team are aware of the issue and are investigating. Please report any problems you are seeing through pure-support@bristol.ac.uk

August 23, 2024 2:10PM BST

[Resolved] This issue has now been resolved.

Network Outage at Woodland Court

August 23, 2024 10:38AM BST

Network Outage at Woodland CourtPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Wired network, Wireless network

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August 22, 2024 12:16PM BST

[Investigating] There is an outage at Woodland Court that is currently being investigated by the Network Campus team. Wired & wireless affected. Further updates to follow.

August 22, 2024 2:39PM BST

[Investigating] The investigating IT Networks team are having access issues with this location due to a third-party and are unable to fully identify the issue as a result. Updates will be posted once access is gained and issues are ascertained.

August 23, 2024 10:38AM BST

[Resolved] The issues affecting Woodland Court have now been resolved.

Essential network maintenance: Brief interruptions to services between 7am and 8am on 20 August 2024

August 20, 2024 8:00AM BST

Essential network maintenance: Brief interruptions to services between 7am and 8am on 20 August 2024 Planned Maintenance

Description

On Tuesday, August 20, between 7am and 8am. Essential maintenance will be carried out by our service provider. The expected user impact is minimal as connectivity will be forced to use the secondary link before the work starts and will be moved back to the primary link.

Components

Wired network, Wireless network

Schedule

August 20, 2024 7:00AM - August 20, 2024 8:00AM BST

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August 20, 2024 7:00AM BST

[Update] Scheduled maintenance is starting.

August 20, 2024 8:00AM BST

[Update] Scheduled maintenance is complete.

Essential network maintenance: Brief interruptions to services between 5pm and 8pm on 19 August 2024

August 19, 2024 8:00PM BST

Essential network maintenance: Brief interruptions to services between 5pm and 8pm on 19 August 2024Planned Maintenance

Description

On Monday, August 19, between 5 pm and 8 pm, essential network maintenance will take place to conduct a failover test following the recent reconfiguration of our core network. While every effort has been made to ensure there is minimal impact to services, we anticipate that during this change there will be two small interruptions to the network traffic (affecting both wired and wireless) when we remove and reconnect, and services may experience a very brief interruption. These interruptions will happen around 5.30 pm and 7.15 pm. These interruptions to the network will impact access to services hosted on campus and access from campus to online services, including some telephony. We are engaging with key service owners to help mitigate any impact. The network should recover without manual intervention, but IT staff will be on standby during the work to monitor key services and act if required. As always, with changes like this, the network will be classed as ‘at-risk’ for the duration of the work. If you have any concerns or questions regarding this work, please contact the IT Services Desk, bristol.ac.uk/it-services/contacts (Ref: C2407-389)

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Departmental Filestore, Microsoft Office 365 (Outlook, OneDrive), Printing (staff and students), Remote desktop (staff, student, other), Telephony, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

August 19, 2024 5:00PM - August 19, 2024 8:00PM BST

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August 19, 2024 5:00PM BST

[Update] Scheduled maintenance is starting.

August 19, 2024 8:00PM BST

[Update] Scheduled maintenance is complete.

Issue affecting the connection between Blackboard and eVision

August 16, 2024 8:18AM BST

Issue affecting the connection between Blackboard and eVision Partial Service Disruption

Incident Status

Partial Service Disruption

Components

Blackboard, RePlay and Library systems, Other services

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June 20, 2024 4:05PM BST

[Identified] We are aware of an issue affecting the connection between Blackboard and eVision which may result in marks not transferring to eVision as expected. In the interim you should still be able to manually enter marks, however we are looking to resolve this as soon as we can.

August 16, 2024 8:18AM BST

[Resolved] This issue is now resolved.

Power issues at Dorothy Hodgkins Building

August 14, 2024 12:58PM BST

Power issues at Dorothy Hodgkins BuildingService Disruption

Incident Status

Service Disruption

Components

Wired network, Wireless network

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August 14, 2024 12:44PM BST

[Investigating] There are currently power issues reported at DHB. These are being investigated by Estates team. Wired & wireless network therefore affected. Further updates to follow.

August 14, 2024 12:58PM BST

[Resolved] The issues at DHB have now been resolved.

BluePebble - Downtime schedule for Servicing 24th July

August 14, 2024 12:00PM BST

BluePebble - Downtime schedule for Servicing 24th JulyPlanned Maintenance

Description

The majority of BluePebble nodes will be down from 24th July until 14th August 2024. From 3pm on the 24th July - jobs running at that time will need to be stopped to allow the cluster to be brought down safely before power interruption. The downtime schedule has been brought forward due to scheduled power works in the Physics Building where the BluePebble system is hosted.

Components

High Performance Computing

Schedule

July 23, 2024 3:00PM - August 14, 2024 12:00PM BST

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July 23, 2024 3:00PM BST

[Update] Scheduled maintenance is starting.

August 14, 2024 12:00PM BST

[Update] Scheduled maintenance is complete.

Issues with VPN connections affecting WFH users

August 1, 2024 11:21AM BST

Issues with VPN connections affecting WFH usersService Disruption

Incident Status

Service Disruption

Components

Other services

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July 31, 2024 3:49PM BST

[Investigating] Issues have been reported by multiple users working from home and connected to the UoB VPN (F5 Big IP Edge client) whereby connections are dropping out - also affecting many on-campus services

July 31, 2024 3:54PM BST

[Monitoring] The network team are working with our suppliers to determine root cause and to restore the main link. Currently we are running on a backup link until the issues with the main link are resolved - VPN should now be stable again as a result.

August 1, 2024 11:21AM BST

[Resolved] The VPN issue has been resolved

July 2024

Upcoming changes to Apple IDs from 26 July

July 29, 2024 5:00PM BST

Upcoming changes to Apple IDs from 26 JulyPlanned Maintenance

Description

We are changing how we manage our Apple devices to allow future service improvements. To help us do this, we need to move to University-managed Apple IDs. If you have a personal Apple ID that uses a University email address, you will need to change it to a personal one. From 26 July, Apple will contact those with an Apple ID using an @bristol.ac.uk address and inform them to change it to a personal email address within 60 days. For more information, please see our news item uob.sharepoint.com/sites/itservices/SitePages/apple-id.aspx. (Ref: C2407-210)

Components

Other services

Schedule

July 26, 2024 9:00AM - July 29, 2024 5:00PM BST

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July 26, 2024 9:00AM BST

[Update] Scheduled maintenance is starting.

July 29, 2024 5:00PM BST

[Update] Scheduled maintenance is complete.

At risk: Power maintenance work in the Physics Building, Thursday 25 July, 7am-9.30am

July 25, 2024 9:30AM BST

At risk: Power maintenance work in the Physics Building, Thursday 25 July, 7am-9.30amPlanned Maintenance

Description

Essential power maintenance is taking place on Thursday 25 July. Due to the work services should be considered at risk. We do not anticipate any impact on services due to resilient operations. As a precaution, HPC facilities will be taken down for the duration of the work. Those affected have been informed. If you have any concerns or questions please contact the IT Service Desk, uob.sharepoint.com/sites/itservices/SitePages/contacts.aspx (Ref: C2407-307)

Components

High Performance Computing

Schedule

July 25, 2024 7:00AM - July 25, 2024 9:30AM BST

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July 25, 2024 7:00AM BST

[Update] Scheduled maintenance is starting.

July 25, 2024 9:30AM BST

[Update] Scheduled maintenance is complete.

Wiki essential maintenance : Wednesday 24th July

July 24, 2024 2:00PM BST

Wiki essential maintenance : Wednesday 24th JulyPlanned Maintenance

Description

The Wiki will be intermittently unavailable between 10.30am and 2pm on Wednesday 24th July due to essential maintenance

Components

Websites and Intranets

Schedule

July 24, 2024 10:30AM - July 24, 2024 2:00PM BST

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July 24, 2024 10:30AM BST

[Update] Scheduled maintenance is starting.

July 24, 2024 2:00PM BST

[Update] Scheduled maintenance is complete.

At Risk Notification: Essential Network maintenance on Tuesday, 23 July, 5 pm-10 pm

July 23, 2024 10:00PM BST

At Risk Notification: Essential Network maintenance on Tuesday, 23 July, 5 pm-10 pmPlanned Maintenance

Description

As part of our work to ensure our University data centres are resilient, we are carrying out some essential maintenance on Tuesday, 23 July, 5.00 pm – 10.00 pm. Every effort has been made to test that the change goes without incident, but there is always a possibility of service disruption. IT staff will check services during the work to ensure prompt recovery should any issues arise. If you have any queries or concerns, please do not hesitate to contact the IT Service Desk, bristol.ac.uk/it-services/contacts (Ref: C2405-082)

Components

Websites and Intranets, Wired network, Wireless network, Other services

Schedule

July 23, 2024 5:00PM - July 23, 2024 10:00PM BST

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July 23, 2024 5:00PM BST

[Update] Scheduled maintenance is starting.

July 23, 2024 10:00PM BST

[Update] Scheduled maintenance is complete.

Issues with 8x8 phone system

July 22, 2024 3:59PM BST

Issues with 8x8 phone systemDegraded Performance

Incident Status

Degraded Performance

Components

Telephony

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July 22, 2024 11:51AM BST

[Investigating] There is currently an issue with the 8x8 phone system used by the IT Service Desk. Unified Communications team have been made aware and are investigating with the supplier. If you are having issues contacting the Service Desk please be aware that you can still raise tickets via the Self Service Portal for our Halo ticketing system - bristol.ac.uk/it-support

July 22, 2024 12:29PM BST

[Monitoring] Unified Comms have idfentified the potential issue and have implemented a workaround that appears to have been successful. SD are continuing to monitor the situation.

July 22, 2024 3:59PM BST

[Resolved] This issue is now resolved.

Known issues with the new macOS operating system Sonoma

July 19, 2024 10:16AM BST

Known issues with the new macOS operating system SonomaOperational

Incident Status

Operational

Components

University managed computers, Other services

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December 18, 2023 3:28PM GMT

[Identified] macOS Sonoma has been tested, and we are now releasing updates to devices. There is a known issue with Sonoma: Clean installs of macOS 14 (Sonoma) on University managed new devices or where a University managed device has been wiped may have issues with connecting to F5 VPN. Fix: If you have installed F5 Access from Self-Service and the menu item doesn't appear, please run the following from Self-Service - F5 Access Fix. Please note this issue does not affect those upgrading from a previous macOS version to Sonoma.

January 23, 2024 9:30AM GMT

[Identified] The latest Sonoma upgrade, 14.3, fixes the issue with connecting to Print Release. This upgrade is available to install.

July 19, 2024 10:16AM BST

[Resolved] A fix has been applied for this issue.

RX Works Unavailable

July 18, 2024 2:14PM BST

RX Works UnavailableService Disruption

Incident Status

Service Disruption

Components

Other services

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July 18, 2024 11:37AM BST

[Identified] A licensing issue with RX Works has been identified. Currently users are unable to access the service, receiving a licensing error. This is affecting all new logins, existing sessions may be unaffected. The vendor has been been contacted - further updates and ETA to follow.

July 18, 2024 2:14PM BST

[Resolved] Licence issue has been resolved, the service is fully accessible again.

Wiki essential maintenance: Thurs 18th July

July 18, 2024 1:00PM BST

Wiki essential maintenance: Thurs 18th JulyPlanned Maintenance

Description

The Wiki will be intermittently unavailable between 9am and 1pm on Thursday 18th July due to essential maintenance

Components

Websites and Intranets

Schedule

July 18, 2024 9:00AM - July 18, 2024 1:00PM BST

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July 18, 2024 9:00AM BST

[Update] Scheduled maintenance is starting.

July 18, 2024 1:00PM BST

[Update] Scheduled maintenance is complete.