Planned Maintenance In Progress

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Status History



April 2024

BluePebble upgrade: planned downtime Tues 2nd - Fri 5th April

April 5, 2024 5:00PM BST

Description

There will be planned downtime on BluePebble which is required to perform an essential upgrade. This will take place from Tuesday 2nd of April at 9:00 until Friday 5th of April 17:00. During this time the system will be inaccessible. Please be aware that when querying jobs you in the lead up to the downtime you may see the Reason: (ReqNodeNotAvail, Reserved for maintenance) (or something similar) This means your job is unable to run prior to the scheduled downtime. We apologise for any disruption this may cause to your research or teaching. A further downtime is needed in early May 2024 to update the operating system for BluePebble, as the current OS is end of life. If you have any queries, please let us know by contacting us at hpc-help@bristol.ac.uk


Components

High Performance Computing



Schedule

April 2, 2024 9:00AM - April 5, 2024 5:00PM BST



April 2, 2024 9:00AM BST
[Update] Scheduled maintenance is starting.

April 5, 2024 5:00PM BST
[Update] Scheduled maintenance is complete.

Rx Works down

April 3, 2024 3:49PM BST

Rx Works downService Disruption

Incident Status

Service Disruption


Components

Other services





April 3, 2024 9:58AM BST
[Investigating] There is currently an issue for users who are trying to access Rx Works. This is being investigated. Further updates to follow.

April 3, 2024 3:49PM BST
[Resolved] Local Faculty IT Support (FITS) team report that this issue has now been resolved. This has been confirmed with users at Langford.

March 2024

IT Self-Service site unavailable for essential maintenance, Friday 29 March 10pm to Saturday 30 March 2am

March 30, 2024 2:00AM GMT

Description

The IT Self Service site (bristol.ac.uk/it-support) will be unavailable due to essential maintenance by the supplier. The maintenance work is scheduled to start at 10pm on Friday 29 March and complete at 2am on Saturday 30 March. IT Self Service will be unavailable during this period. Alternative contacts for IT support can be found at bristol.ac.uk/it-services/contacts.


Components

Websites and Intranets



Schedule

March 29, 2024 10:00PM - March 30, 2024 2:00AM GMT



March 29, 2024 10:00PM GMT
[Update] Scheduled maintenance is starting.

March 30, 2024 2:00AM GMT
[Update] Scheduled maintenance is complete.

Wireless Network Maintenance: Mid - End March 2024 in buildings listed

March 28, 2024 6:00PM GMT

Description

We are undertaking essential wireless equipment upgrades in various locations. There may be a brief interruption to network connectivity in its vicinity for devices connected to Wi-Fi. We anticipate disruption of around 15 minutes but if you are having wireless connection issues after 30 minutes simply switch your Wi-Fi off and back on again to reconnect to the campus Wi-Fi network. The network should recover and reconverge without manual intervention, but IT staff will be on standby during the work to monitor key services and act if required. Updates will be provided on the Interim Wi-Fi Project page. uob.sharepoint.com/sites/itservices/SitePages/Interim-Wi-Fi-Project.aspx In each building, the essential work is scheduled as follows: - Senate House - 11/3/2024 - 2-3 days - 13 Berkeley Square - 13/3/2024 - 1 day - 12 Berkeley Square - 13/3/2024 - 1 day - 8-10 Berkeley Square - 14/3/2024 - 1-2 days - NSSQI - 25/3/2024 - 1 day - Tower View (Part of Queens) - 25/3/2024 - 1 day - Physics (HH Wills building) - 26/3/2024 - 2-3 days - 11-13 Tyndalls Park Road - 28/3/2024 - 1-2 days - 15-19 Tyndalls Park Road - 28/3/2024 - 1-2 days Apart from in exceptional circumstances, all work will be carried out during typical hours of operation, between the hours of 8am to 6pm. We are working with building Facilities Managers to ensure this essential work is carried out with sensitivity to key events and activities in your buildings, although some impact is inevitable. If you have any questions, please email interim-wifi-project@bristol.ac.uk.


Components

Wireless network



Schedule

March 11, 2024 8:00AM - March 28, 2024 6:00PM GMT



March 11, 2024 8:00AM GMT
[Update] Scheduled maintenance is starting.

March 28, 2024 6:00PM GMT
[Update] Scheduled maintenance is complete.

Print Release Issue (Students)

March 28, 2024 10:09AM GMT

Print Release Issue (Students)Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Printing (staff and students)





March 27, 2024 10:53AM GMT
[Investigating] There is currently an issue with Print Release printers whereby students balance is showing as zero when trying to print despite the fact that their Uniflow accounts show them in credit. This is resulting in them not being able to print. IT Services are currently investigating in conjunction with Canon.

March 28, 2024 10:09AM GMT
[Resolved] This issue has now been resolved.

At risk notification: Essential network maintenance on Wednesday 27 March, 8am-10am

March 27, 2024 10:00AM GMT

Description

On Wednesday 27 March, between 8.00 am and 10.00 am, IT Services will undertake essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, there is always some risk with such work. Services should be considered ‘at-risk’ during this period. Please contact IT Services Desk, bristol.ac.uk/it-services/contacts, if you have any questions or concerns regarding this work. (Ref: C2307-265)


Components

Wired network, Wireless network



Schedule

March 27, 2024 8:00AM - March 27, 2024 10:00AM GMT



March 27, 2024 8:00AM GMT
[Update] Scheduled maintenance is starting.

March 27, 2024 10:00AM GMT
[Update] Scheduled maintenance is complete.

Essential upgrade to University wired and wireless service - 26 March, 6am to 8am

March 26, 2024 8:00AM GMT

Description

Essential upgrades are required to elements of the wired and wireless network services. Work will occur across campus between 6 am and 8am over four days. - Tuesday 19 March - Wednesday 20 March - Thursday 21 March - Tuesday 26 March Details can be found on the new item at uob.sharepoint.com/sites/itservices/SitePages/network-upgrade-march-2024.aspx Tuesday 26 March, 06:00 – 08:00 The following locations will experience a short break to wireless and wired connection during the time above: Life Sciences Building David Smith Building Ivy Gate If you have any questions or concerns regarding this work, please contact the IT Service Desk by using the IT self-service site or calling 0117 428 2100 | 82100 (internal). (Ref: C2401-100)


Components

Wired network, Wireless network



Schedule

March 26, 2024 6:00AM - March 26, 2024 8:00AM GMT



March 26, 2024 6:00AM GMT
[Update] Scheduled maintenance is starting.

March 26, 2024 8:00AM GMT
[Update] Scheduled maintenance is complete.

MyERP unavailable on Monday 25 March, 4pm-6pm

March 25, 2024 6:00PM GMT

Description

MyERP will be unavailable from 4pm to 6pm on Monday 25 March to enable the Payroll Year End Update. It is crucial that you and your teams are aware and have concluded any ongoing work prior to this system downtime. Please ensure you are logged out from MyERP (including shutting down any open Desktop Clients). (Ref: C2402-219 )


Components

myERP - Finance & HR system



Schedule

March 25, 2024 4:00PM - March 25, 2024 6:00PM GMT



March 25, 2024 4:00PM GMT
[Update] Scheduled maintenance is starting.

March 25, 2024 6:00PM GMT
[Update] Scheduled maintenance is complete.

At-Risk Notification: Essential Network Changes for Data Centre Move between Friday 23 February to Monday 11 March

March 25, 2024 11:03AM GMT

Description

We are moving services and infrastructure from our external Data Centre (DC3) to our on-campus Data Centre between 23 February to 11 March. Owners of affected services have been informed, and the proposed downtime should have a limited impact. Some services will be less resilient until the move is complete. We have conducted extensive testing, and we do not anticipate any loss of service beyond those identified. However, this is a change to the network, and as such, there is always a risk. We understand the importance of maintaining uninterrupted IT services and are committed to ensuring that this move is successful with minimal impact on our users. We appreciate your understanding and cooperation during this period of transition. For any concerns or further information, please do not hesitate to contact the IT Service Desk, bristol.ac.uk/it-services/contacts (Ref: C2401-247)


Components

myERP - Finance & HR system, Wired network, Other services



Schedule

February 23, 2024 9:00AM - March 11, 2024 5:00PM GMT



February 23, 2024 10:55AM GMT
[Update] Work beginning

March 25, 2024 11:03AM GMT
[Update] Work completed successfully.

Essential upgrade to University wired and wireless service - 21 March, 6am to 8am

March 21, 2024 8:00AM GMT

Description

Essential upgrades are required to elements of the wired and wireless network services. Work will occur across campus between 6 am and 8am over four days. - Tuesday 19 March - Wednesday 20 March - Thursday 21 March - Tuesday 26 March Details can be found on the new item at uob.sharepoint.com/sites/itservices/SitePages/network-upgrade-march-2024.aspx Thursday 21 March, 06:00 – 08:00 The following locations will experience a short break to wireless and wired connection during the time above: Bristol Royal Infirmary BCH Chapter House WhiteFriars St Michael's Hill (CRIC) Oncology Bristol Heart Institute Education Centre Chemistry Biomedical Sciences Building Medical and Vet School Clifton Residences 31-37 St Michael’s Hill 39-41 St Michael’s Hill 45 St Michael’s Hill 61-63 St Michael’s Hill 65 St Michael’s Hill 67 St Michael’s Hill 69 St Michael’s Hill Royal Fort Security Lodge 5 Tyndalls Avenue Royal Fort House Cotham House Hampton House Oldbury House Hillside/Woodside Staff Counselling 12 Osborne Villas Hawthorns Residences 43 Woodland Road The Grange/Multifaith Chaplaincy Coombe Dingle Northwell House 121 Redland Road 25-27 Belgrave Road Sports Centre 67, 79 and 97 Woodland Road Watershed Barton Hill Fry Building If you have any questions or concerns regarding this work, please contact the IT Service Desk by using the IT self-service site or calling 0117 428 2100 | 82100 (internal). (Ref: C2401-100)


Components

Wired network, Wireless network



Schedule

March 21, 2024 6:00AM - March 21, 2024 8:00AM GMT



March 21, 2024 6:00AM GMT
[Update] Scheduled maintenance is starting.

March 21, 2024 8:00AM GMT
[Update] Scheduled maintenance is complete.

Emergency maintenance: Power outage in Chemistry building 6 am – 10.30 am, Wednesday 20 March

March 20, 2024 8:52AM GMT

Description

Due to the failure of the switch that supplies power to the laboratory fume extraction and air handling systems, emergency maintenance will be performed by Campus Services from 6 a.m. to 10.30 a.m. on Wednesday, March 20. During this time power to the Chemistry building will be switched off.


Components

Other services



Schedule

March 20, 2024 6:00AM - March 20, 2024 10:30AM GMT



March 20, 2024 6:00AM GMT
[Update] Scheduled maintenance is starting.

March 20, 2024 8:52AM GMT
[Update] Work has finished.

Essential upgrade to University wired and wireless service - 20 March, 6am to 8am

March 20, 2024 8:00AM GMT

Description

Essential upgrades are required to elements of the wired and wireless network services. Work will occur across campus between 6 am and 8am over four days. - Tuesday 19 March - Wednesday 20 March - Thursday 21 March - Tuesday 26 March Details can be found on the new item at uob.sharepoint.com/sites/itservices/SitePages/network-upgrade-march-2024.aspx Wednesday 20 March, 06:00 – 08:00 The following locations will experience a short break to wireless and wired connection during the time above: Southmead Hospital (UoB buildings) Stoke Bishop Residences Langford Campus Ada Lovelace Building 65/67 St Michaels Hill Physics Workshop Geography Wills Memorial Building Earth Sciences Browns Inner Court NSQI Physics Queens Building Tower View Richmond Building Woodland Road Priory Road Howard House Hawthorns 26/27 St Michaels Park Tyndalls Park Road If you have any questions or concerns regarding this work, please contact the IT Service Desk by using the IT self-service site or calling 0117 428 2100 | 82100 (internal). (Ref: C2401-100)


Components

Wired network, Wireless network



Schedule

March 20, 2024 6:00AM - March 20, 2024 8:00AM GMT



March 20, 2024 6:00AM GMT
[Update] Scheduled maintenance is starting.

March 20, 2024 8:00AM GMT
[Update] Scheduled maintenance is complete.

Essential upgrade to University wired and wireless service - 19 March, 6am to 8am

March 19, 2024 8:00AM GMT

Description

Essential upgrades are required to elements of the wired and wireless network services. Work will occur across campus between 6 am and 8am over four days. - Tuesday 19 March - Wednesday 20 March - Thursday 21 March - Tuesday 26 March Details can be found on the new item at uob.sharepoint.com/sites/itservices/SitePages/network-upgrade-march-2024.aspx Tuesday 19 March, 06:00 – 08:00 The following locations will experience a short break to wireless and wired connection during the time above: Augustine’s Courtyard Barley House Oakfield House Canynge Hall Beacon House 1-5 Whiteladies Road Victoria Rooms Howard House Berkeley Square Buildings 1 Cathedral Square City Centre Residences Arts and Social Sciences Library Dorothy Hodgkins Building Old Park Hill If you have any questions or concerns regarding this work, please contact the IT Service Desk by using the IT self-service site or calling 0117 428 2100 | 82100 (internal). (Ref: C2401-100)


Components

Wired network, Wireless network



Schedule

March 19, 2024 6:00AM - March 19, 2024 8:00AM GMT



March 19, 2024 6:00AM GMT
[Update] Scheduled maintenance is starting.

March 19, 2024 8:00AM GMT
[Update] Scheduled maintenance is complete.

Network down in Queens Library

March 18, 2024 10:03AM GMT

Incident Status

Service Disruption


Components

Wired network, Wireless network





March 18, 2024 9:42AM GMT
[Investigating] There is currently no network (wired or wireless) in Queens Library. Network Campus team are investigating the issue.

March 18, 2024 10:03AM GMT
[Resolved] This issue is now Resolved.

Essential maintenance - Telephony - Tues 12th March

March 12, 2024 1:00PM GMT

Description

On Tuesday 12th March at 12pm we will be updating the telephony system which provides voicemail to some University services eg: IT Service desk and Small Animal Vet practise. We do not foresee any outages although a quick loss of service may be experienced


Components

Telephony



Schedule

March 12, 2024 12:00PM - March 12, 2024 1:00PM GMT



March 12, 2024 12:00PM GMT
[Update] Scheduled maintenance is starting.

March 12, 2024 1:00PM GMT
[Update] Scheduled maintenance is complete.

Essential database maintenance affecting some service on 12 March between 9am and midday

March 12, 2024 12:01PM GMT

Description

Due to essential database maintenance, the following services will be inaccessible on Tuesday, 12 March from 9am to midday: - Student Info - Online Registration - Photo ID Upload - Oracle Applications such as PIMS (legacy HR system) - CARB - Standard Jobs - Legacy Accommodation admin system For any concerns or further information, please do not hesitate to contact the IT Service Desk, bristol.ac.uk/it-services/contacts (Ref: C2402-024)


Components

Student Information Systems (SITS), Other services



Schedule

March 12, 2024 9:00AM - March 12, 2024 12:01PM GMT



March 12, 2024 9:00AM GMT
[Update] Scheduled maintenance is starting.

March 12, 2024 12:01PM GMT
[Update] Scheduled maintenance is complete.

Student Information System (SITS) essential maintenance: Saturday 9 March to Sunday 10 March

March 10, 2024 5:00PM GMT

Description

There is essential maintenance scheduled on the Student Information System (SITS) from Saturday 9th March at 8:00 am to Sunday 10th March 5:00 pm. SITS desktop client and e:Vision web pages will be unavailable during this time. The following applications/services will be also affected: Studentinfo Online Registration MyStudents BO Reporting ~ Students BO Reporting ~ Accommodation Unit and Programme Management System UPMS Open Day booking system Unit and Programme Catalogues PGT First Sift Tool STaR (previously BDC e-Portfolio) Degree Ceremonies Oracle Applications and Student Standard Jobs Password Reset System Please note that some content will also be unavailable via MyBristol. Other applications may be indirectly affected, for example being unable to refresh data from SITS. Please contact the IT Service Desk if you have any questions or concerns regarding this work bristol.ac.uk/it-services/contacts (REF:C2402-189)


Components

Student Information Systems (SITS), Other services



Schedule

March 9, 2024 8:00AM - March 10, 2024 5:00PM GMT



March 9, 2024 8:00AM GMT
[Update] Scheduled maintenance is starting.

March 10, 2024 5:00PM GMT
[Update] Scheduled maintenance is complete.

8x8 Contact Center Planned Maintenance: Friday, March 8th

March 9, 2024 2:00AM GMT

Description

This maintenance will take place on Friday, March 8th, starting at 11 PM GMT and will end March 9th 2 AM GMT(3 hours). This will cover those users on 8x8 Contact Centre, and the service will be deemed at risk for the duration of the maintenance window.


Components

Telephony



Schedule

March 8, 2024 11:00PM - March 9, 2024 2:00AM GMT



March 8, 2024 11:00PM GMT
[Update] Scheduled maintenance is starting.

March 9, 2024 2:00AM GMT
[Update] Scheduled maintenance is complete.

Wireless Network Maintenance: week beginning 4 March in Senate House, Trinity Quay, Canynge Hall and 35 Berkeley Square

March 8, 2024 6:00PM GMT

Description

We are undertaking essential wireless equipment upgrades in various locations. There may be a brief interruption to network connectivity in its vicinity for devices connected to Wi-Fi. We anticipate disruption of around 15 minutes but if you are having wireless connection issues after 30 minutes simply switch your Wi-Fi off and back on again to reconnect to the campus Wi-Fi network. The network should recover and reconverge without manual intervention, but IT staff will be on standby during the work to monitor key services and act if required. Updates will be provided on the Interim Wi-Fi Project page. In each building, the essential work is scheduled as follows: Senate House starting 4 March (duration: 3 days) Trinity Quay (New Dental School) starting 4 March (duration: 3 days) Canynge Hall starting 6 March (duration: 2 days) 35 Berkeley Square starting 8 March (duration: 1 day) Apart from in exceptional circumstances, all work will be carried out during typical hours of operation, between the hours of 8am to 6pm. We are working with building Facilities Managers to ensure this essential work is carried out with sensitivity to key events and activities in your buildings, although some impact is inevitable. If you have any questions, please email interim-wifi-project@bristol.ac.uk.


Components

Wireless network



Schedule

March 4, 2024 8:00AM - March 8, 2024 6:00PM GMT



March 4, 2024 8:00AM GMT
[Update] Scheduled maintenance is starting.

March 8, 2024 6:00PM GMT
[Update] Scheduled maintenance is complete.

MATLAB site license

March 4, 2024 10:01AM GMT

MATLAB site licensePartial Service Disruption

Incident Status

Partial Service Disruption


Components

University managed computers





March 4, 2024 9:29AM GMT
[Investigating] We are investigating a potential issue affecting the Matlab site license - from Company Portal.

March 4, 2024 10:01AM GMT
[Resolved] This issue is now Resolved.





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