September 2021

Essential Departmental Filestore maintenance - 28th/29th September

September 29, 2021 10:00PM BST

Essential Departmental Filestore maintenance - 28th/29th SeptemberPlanned Maintenance

Description

Between 6pm and 10pm on the evenings of the 28th/29th September essential maintenance will be performed on the Departmental Filestore (commonly referred to as GPFS). There is a risk of interruption to some services (detailed below) during this work but this will not be prolonged but services listed should be considered at risk. The work has been scheduled during the evening to minimize the impact and it may affect some (but not all) filestores accessed via: \\ads.bris.ac.uk\filestore \\ads.bris.ac.uk\folders \\ads.bris.ac.uk\servers \\ads.bris.ac.uk\software Please note that elements of the departmental filestore are used by a wide range of services to perform certain functions. Elements of business services may be affected and include, but are not limited to, the following: - Temporary Network Storage - Voicemail Service - ZB-ALSPAC filestore - Web departmental ‘media’ folders - Interact - ZD-GELY Geophysics Suite Business 2 - RX-Works - Patient Management System For Veterinary Cases Every effort has been made to find a suitable time to conduct this work. IT staff will be checking services during the work to ensure prompt recovery should any issues arise. If you have any queries or concerns please do not hesitate to contact the IT Service Desk, uob.sharepoint.com/sites/itservices/SitePages/contacts.aspx. (REF:C2109-165)

Components

Departmental Filestore

Schedule

September 28, 2021 6:00PM - September 29, 2021 10:00PM BST

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September 28, 2021 6:00PM BST

[Update] Scheduled maintenance is starting.

September 29, 2021 10:00PM BST

[Update] Scheduled maintenance is complete.

July 2021

Local filestore unavailable

July 30, 2021 9:30AM BST

Local filestore unavailablePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Departmental Filestore

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July 20, 2021 8:26AM BST

[Investigating] We are aware of an issue affecting access to some of our filestore locations and are investigating now. Sharepoint and Onedrive should not be affected. This incident may affect some (but not all) filestores accessed via: \\ads.bris.ac.uk\filestore \\ads.bris.ac.uk\folders \\ads.bris.ac.uk\servers \\ads.bris.ac.uk\software Please note that elements of the departmental filestore are used by a wide range of services to perform certain functions. Elements of business services may be affected and include, but are not limited to, the following services: - some functionality within SITS - Temporary Network Storage - Voicemail Service - ZB-ALSPAC filestore - Web departmental ‘media’ folders - Interact - ZD-GELY Geophysics Suite Business 2 - RX-Works - Patient Management System For Veterinary Cases

July 21, 2021 9:30AM BST

[Investigating] We continue to have issues affecting the departmental filestore service. Work has continued since the start to investigate and mitigate the impact. Currently, the filestore is in a read-only state. This means that affected filestores are available but new files cannot be added or files updated. Work has taken place to mitigate the impact on SITS and the Voicemail service. Edit access for the public website and the creation of new attachments in RX-Works are still affected but existing attachments can be read. Work is continuing today to try and resolve the problem.

July 22, 2021 10:16AM BST

[Investigating] Investigations are still underway with the supplier to understand the issue and possible options. Please be assured this is taking priority within IT Services and with senior University members. If you are encountering any related impact to a critical activity please do inform the IT Service Desk by calling 0117 428 2100 or using the IT self-service site at bristol.ac.uk/it-support.

July 23, 2021 8:41AM BST

[Monitoring] Work took place overnight to try and recover the services. Following the work, Departmental Filestore and dependent services appear to be working normally this morning. However, we are monitoring the situation closely. IT Services apologises for the inconvenience this outage to service has caused. Further actions will be taken to review the service.

July 30, 2021 9:30AM BST

[Resolved] Filestores are now stable and fully operational

Local filestore unavailable

July 13, 2021 4:48PM BST

Local filestore unavailablePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Departmental Filestore

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July 12, 2021 3:00PM BST

[Investigating] We are aware of an issue affecting access to some of our filestore locations and are investigating now. Sharepoint and Onedrive should not be affected. This incident may affect some (but not all) filestores accessed via: \\ads.bris.ac.uk\filestore \\ads.bris.ac.uk\folders \\ads.bris.ac.uk\servers \\ads.bris.ac.uk\software Please note that elements of the departmental filestore are used by a wide range of services to perform certain functions. Elements of business services may be affected and include, but are not limited to, the following services: - some functionality within SITS - Temporary Network Storage - Voicemail Service - ZB-ALSPAC filestore - Web departmental ‘media’ folders - Interact - ZD-GELY Geophysics Suite Business 2 - RX-Works - Patient Management System For Veterinary Cases

July 12, 2021 7:01PM BST

[Monitoring] Services should now be available but work is continuing to stabilise the service.

July 13, 2021 4:48PM BST

[Resolved] The service should now be running as normal.

June 2021

Service interruption due to essential departmental filestore upgrade - weekend of 26 June

June 28, 2021 8:59AM BST

Service interruption due to essential departmental filestore upgrade - weekend of 26 JunePlanned Maintenance

Description

Over the weekend of the 26/27 June 2021 an essential upgrade will take place of the departmental filestore (sometimes referred to as GPFS). There will be an interruption to some services (detailed below) of up to two hours between midday and 10pm on Saturday 26 June. Prior to this there is a *risk* of interruption between 08:00 and midday but this should not be prolonged. Over the weekend services below should be considered at risk To minimize the impact of this the work we have scheduled it over a weekend as there are many activities to perform across multiple areas This work may affect some (but not all) filestores accessed via: \\ads.bris.ac.uk\filestore \\ads.bris.ac.uk\folders \\ads.bris.ac.uk\servers \\ads.bris.ac.uk\software Please note that elements of the departmental filestore are used by a wide range of services to perform certain functions. Elements of business services may be affected and include, but are not limited to, the following services: - some functionality within SITS - Access to :ads.bris.ac.uk/Filestore/MyERP/AgressoDesktopGPFS - Temporary Network Storage - Voicemail Service - ZB-ALSPAC filestore - Web departmental ‘media’ folders - Interact - ZD-GELY Geophysics Suite Business 2 - RX-Works - Patient Management System For Veterinary Cases Every effort has been made to find a suitable time to conduct this work. IT staff will be checking services during the work to ensure prompt recovery. If you have any queries or concerns please do not hesitate to contact the IT Service Desk, uob.sharepoint.com/sites/itservices/SitePages/contacts.aspx.

Components

Departmental Filestore, Other services

Schedule

June 26, 2021 4:05PM - June 26, 2021 10:00PM BST

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June 26, 2021 4:05PM BST

[Update] Over the weekend of the 26/27 June 2021 an essential upgrade will take place of the departmental filestore (sometimes referred to as GPFS). There will be an interruption to some services (detailed below) of up to two hours between midday and 10pm on Saturday 26 June. Prior to this there is a *risk* of interruption between 08:00 and midday but this should not be prolonged. Over the weekend services below should be considered at risk

June 28, 2021 8:59AM BST

[Update] This work is now complete

Service interruption due to essential departmental filestore upgrade - weekend of 26 June

June 26, 2021 4:00PM BST

Service interruption due to essential departmental filestore upgrade - weekend of 26 JunePlanned Maintenance

Description

Over the weekend of the 26/27 June 2021 an essential upgrade will take place of the departmental filestore (sometimes referred to as GPFS). There will be an interruption to some services (detailed below) of up to two hours between midday and 4pm on Saturday 26 June. Prior to this there is a *risk* of interruption between 08:00 and 22:00 but this should not be prolonged. Over the weekend services below should be considered at risk. To minimize the impact of this the work we have scheduled it over a weekend as there are many activities to perform across multiple areas. This work may affect some (but not all) filestores accessed via: \\ads.bris.ac.uk\filestore \\ads.bris.ac.uk\folders \\ads.bris.ac.uk\servers \\ads.bris.ac.uk\software Please note that elements of the departmental filestore are used by a wide range of services to perform certain functions. Elements of business services may be affected and include, but are not limited to, the following services: - some functionality within SITS - Access to :ads.bris.ac.uk/Filestore/MyERP/AgressoDesktopGPFS - Temporary Network Storage - Voicemail Service - ZB-ALSPAC filestore - Web departmental ‘media’ folders - Interact - ZD-GELY Geophysics Suite Business 2 - RX-Works - Patient Management System For Veterinary Cases Every effort has been made to find a suitable time to conduct this work. IT staff will be checking services during the work to ensure prompt recovery. If you have any queries or concerns please do not hesitate to contact the IT Service Desk, uob.sharepoint.com/sites/itservices/SitePages/contacts.aspx. (REF:C2104-240 )

Components

Departmental Filestore, Other services

Schedule

June 26, 2021 12:00AM - June 26, 2021 4:00PM BST

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June 26, 2021 12:00AM BST

[Update] Scheduled maintenance is starting.

June 26, 2021 4:00PM BST

[Update] Scheduled maintenance is complete.

March 2021

Extention to essential network maintenance on Monday 22 March

March 22, 2021 11:19PM GMT

Extention to essential network maintenance on Monday 22 MarchPlanned Maintenance

Description

Unfortunately, work this evening to upgrade the University network has overrun. Services are considered at risk while work continues. Details of the work can be found at itstatus.bristol.ac.uk/pages/maintenance/5798d20cc211074a0e000edf/60588c256fef3205351f6cbb

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Student Information Systems (SITS), Telephony, Websites and Intranets, Wired network, Wireless network

Schedule

March 22, 2021 9:00PM - March 22, 2021 11:59PM GMT

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March 22, 2021 9:46PM GMT

[Update] The upgrade to the University network is continuing.

March 22, 2021 11:19PM GMT

[Update] This work has now been completed successfully

Continuation of essential network maintenance - services at risk on the evening of Monday 22 March, 5.30pm-9.00 pm

March 22, 2021 9:00PM GMT

Continuation of essential network maintenance - services at risk on the evening of Monday 22 March, 5.30pm-9.00 pmPlanned Maintenance

Description

Update 9.00 pm 22 March: Unfortunatley work is continuing to complete the network upgrade. Updates can be found on the status page item at itstatus.bristol.ac.uk/pages/maintenance/5798d20cc211074a0e000edf/60590fa08a75dd0537ea55d7 --------------------------------- Following the successful maintenance on the University network during the evening on Friday 19 March and Saturday 20 March we now need to compete the upgrade tonight, Monday 22 March, between 5.30 pm and 9.00 pm. Due to the nature of the issue the University has deemed this critical activity. During the work on Monday 22 March between 5.30 pm and 9.00 pm there will be a potential for interruption to a wide range of services from on and off-campus during the period of the work. We advise staff and students to make appropriate plans to have work available offline during these periods and note alternative contact routes to any services you need to access due to disruption to the phone systems. Affected services include but are not limited to: - University website - Authentication to access University wired and wireless service - Single Sign On and Shibboleth authentication services affecting access to a number of online services - Remote Desktop services - VPN service (due to authentication) - MyBristol - Blackboard (unavailable due to Single Sign On) - Re/Play - Library services - Access to licenced software (IBM SPSS, Ansys Granta Edupack, Rockwave PetraSIM, Sparx EA, Siemens NX12, Visual Components, DNVGL Solar Farmer, COMSOL) - SITS / StudentInfo - Timetabling - Print Release - Departmental Filestore - MyERP - CareerHub - Smarteezie - ALSPAC Clinic Booking System - eBiolabs - data.bris - Skype for Business (On Premise) Telephony - VoIP OneNumber webclient and phone service and Voicemail Service for VoIP - DIVERSP/DataHaven - underpins a number of web based services. Please contact the IT Services Desk if you have any concerns regarding this work. (uob.sharepoint.com/sites/itservices/SitePages/contacts.aspx) ****Please note the following services are not affected by this change**** - Microsoft 365 services - Outlook, Teams etc. - Zoom (providing you are not on campus and are using a link to join a meeting. You may not be able to create a new meeting.) - University texting service - Analogue phones on main campus and Langford campus and telephony at Coombe dingle - Mobiles though if onsite you may need to disable wifi calling. - Mutiltone Pagers - 60 lifts out of 125 - All fire alarms IT Services are investigating mitigating actions to reduce the number of services affected by this work. We apologise for any inconvenience caused while we implement these essential updates.

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Student Information Systems (SITS), Telephony, Websites and Intranets, Wired network, Wireless network

Schedule

March 22, 2021 5:30PM - March 22, 2021 9:00PM GMT

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March 22, 2021 5:30PM GMT

[Update] Scheduled maintenance is starting.

March 22, 2021 9:00PM GMT

[Update] Scheduled maintenance is complete.

Essential network maintenance - services affected on the evening of Saturday 20 March

March 20, 2021 9:00PM GMT

Essential network maintenance - services affected on the evening of Saturday 20 MarchPlanned Maintenance

Description

Update 8.00pm March 20: Work is complete and critical services working. -------- Emergency upgrades will be made to elements of the University network on Saturday 20 March between 6.00 pm and 9.00 pm. Please note that this is part of a series of work and there will be work on the evening of Friday 19 March between 6.00 pm and 9.00 pm when the same services will be affected. (see status page item itstatus.bristol.ac.uk/pages/maintenance/5798d20cc211074a0e000edf/6050e6c4e919ab0536928774) Due to the nature of the issue the University has deemed this critical activity. During the period mentioned above there will be a potential for interruption to a wide range of services from on and off-campus during the period of the work. We advise staff and students to make appropriate plans to have work available offline during these periods and note alternative contact routes to any services you need to access due to disruption to the phone systems. Affected services include but are not limited to: - University website - Authentication to access University wired and wireless service - Single Sign On and Shibboleth authentication services affecting access to a number of online services - Remote Desktop services - VPN service (due to authentication) - MyBristol - Blackboard (unavailable due to Single Sign On) - Re/Play - Library services - Access to licenced software (IBM SPSS, Ansys Granta Edupack, Rockwave PetraSIM, Sparx EA, Siemens NX12, Visual Components, DNVGL Solar Farmer, COMSOL) - SITS / StudentInfo - Timetabling - Print Release - Departmental Filestore - MyERP - CareerHub - Smarteezie - ALSPAC Clinic Booking System - eBiolabs - data.bris - Skype for Business (On Premise) Telephony - VoIP OneNumber webclient and phone service and Voicemail Service for VoIP - DIVERSP/DataHaven - underpins a number of web based services. Please contact the IT Services Desk if you have any concerns regarding this work. (uob.sharepoint.com/sites/itservices/SitePages/contacts.aspx) IT Services are investigating mitigating actions to reduce the number of services affected by this work. ****Please note the following services are not affected by this change**** - Microsoft 365 services - Outlook, Teams etc. - Zoom (providing you are not on campus and are using a link to join a meeting. You may not be able to create a new meeting.) - University texting service - Analogue phones on main campus and Langford campus and telephony at Coombe dingle - Mobiles though if onsite you may need to disable wifi calling. - Mutiltone Pagers - 60 lifts out of 125 - All fire alarms We apologise for any inconvenience caused while we implement these essential updates. (Ref:C2101-156)

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Student Information Systems (SITS), Telephony, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

March 20, 2021 6:00PM - March 20, 2021 9:00PM GMT

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March 20, 2021 6:00PM GMT

[Update] Scheduled maintenance is starting.

March 20, 2021 9:00PM GMT

[Update] Scheduled maintenance is complete.

Essential network maintenance - services affected on the evening of Friday 19 March

March 19, 2021 9:00PM GMT

Essential network maintenance - services affected on the evening of Friday 19 MarchPlanned Maintenance

Description

Emergency upgrades will be made to elements of the University network on Friday 19 March between 6.00 pm and 9.00 pm. Please note that this is part of a series of work and there will be work on the evening of Saturday 20 March between 6.00 pm and 9.00 pm when the same services will be affected. (see IT status page item itstatus.bristol.ac.uk/pages/maintenance/5798d20cc211074a0e000edf/60532f11e919ab0536928861) Due to the nature of the issue the University has deemed this critical activity. During the period mentioned above there will be a potential for interruption to a wide range of services from on and off-campus during the period of the work. We advise staff and students to make appropriate plans to have work available offline during these periods and note alternative contact routes to any services you need to access due to disruption to the phone systems. Affected services include but are not limited to: - University website - Authentication to access University wired and wireless service - Single Sign On and Shibboleth authentication services affecting access to a number of online services - Remote Desktop services - VPN service (due to authentication) - MyBristol - Blackboard (unavailable due to Single Sign On) - Re/Play - Library services - Access to licenced software (IBM SPSS, Ansys Granta Edupack, Rockwave PetraSIM, Sparx EA, Siemens NX12, Visual Components, DNVGL Solar Farmer, COMSOL) - SITS / StudentInfo - Timetabling - Print Release - Departmental Filestore - MyERP - CareerHub - Smarteezie - ALSPAC Clinic Booking System - eBiolabs - data.bris - Skype for Business (On Premise) Telephony - VoIP OneNumber webclient and phone service and Voicemail Service for VoIP - DIVERSP/DataHaven - underpins a number of web based services. Please contact the IT Services Desk if you have any concerns regarding this work. (uob.sharepoint.com/sites/itservices/SitePages/contacts.aspx) ****Please note the following services are not affected by this change**** - Microsoft 365 services - Outlook, Teams etc. - Zoom (providing you are not on campus and are using a link to join a meeting. You may not be able to create a new meeting.) - University texting service - Analogue phones on main campus and Langford campus and telephony at Coombe dingle - Mobiles though if onsite you may need to disable wifi calling. - Mutiltone Pagers - 60 lifts out of 125 - All fire alarms IT Services are investigating mitigating actions to reduce the number of services affected by this work. We apologise for any inconvenience caused while we implement these essential updates. (Ref: C2101-156)

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Student Information Systems (SITS), Telephony, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

March 19, 2021 6:00PM - March 19, 2021 9:00PM GMT

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March 19, 2021 6:00PM GMT

[Update] Scheduled maintenance is starting.

March 19, 2021 9:00PM GMT

[Update] Scheduled maintenance is complete.

August 2020

Issue with Departmental Filestores

August 5, 2020 3:35PM BST

Issue with Departmental FilestoresDegraded Performance

Incident Status

Degraded Performance

Components

Departmental Filestore

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August 5, 2020 2:41PM BST

[Investigating] We are experiencing issues with the Departmental Filestores and you may have issues accessing this. Windows users should be able to reconnect now but you may need to refresh .Please press ctrl + R. Unix users connecting via NFS may continue to experience problems and should check their connections.

August 5, 2020 3:35PM BST

[Resolved] Access should now be restored. Anyone still experiencing issues should contact the Service Desk.

July 2020

Firewall upgrade: brief interruption to access to UoB hosted services, 18 July, 10.00am - 3.30pm

July 21, 2020 3:10PM BST

Firewall upgrade: brief interruption to access to UoB hosted services, 18 July, 10.00am - 3.30pmPlanned Maintenance

Description

On Saturday 18 July between the hours of 10.00 am and 3:30 pm IT Services will be undertaking essential network maintenance on the campus firewalls. Whilst every effort has been made to minimize the impact there will be a brief interruption to sessions on University hosted online services. If your session is interrupted refreshing your connection should reconnect you. This interruption will take place between 10.20 am and 11.30 am on Saturday. Please note that eternally hosted services such as Microsoft 365 will not be affected. However, externally hosted services that use Single Sign-On will be affected. Whilst every effort is made to ensure the planned maintenance goes without incident, there is a possibility that the change may briefly impact access to services on the University network outside the time above. Services should be considered ‘at-risk’ during this work. Please contact the IT Service Desk, service-desk@bristol.ac.uk, if you have any questions or concerns regarding this work.

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, myERP - Finance & HR system, Remote desktop (staff, student, other), Student Information Systems (SITS), Websites and Intranets

Schedule

July 18, 2020 10:00AM - July 18, 2020 3:30PM BST

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July 21, 2020 3:09PM BST

[Update] Complete

July 21, 2020 3:09PM BST

[Update] Complete

July 21, 2020 3:10PM BST

[Update] Complete

Firewall upgrade: brief interruption to access to UoB hosted services, 18 July, 18:00 - 23:59

July 18, 2020 11:31PM BST

Firewall upgrade: brief interruption to access to UoB hosted services, 18 July, 18:00 - 23:59Planned Maintenance

Description

On Saturday 18 July between the hours of 18:00 - 23:59 IT Services will be undertaking essential network maintenance on the campus firewalls. Whilst every effort has been made to minimize the impact there is a possibility of interruption to sessions on University hosted online services. If your session is interrupted refreshing your connection should reconnect you. Please note that eternally hosted services such as Microsoft 365 will not be affected. However, externally hosted services that use Single Sign-On will be affected. Whilst every effort is made to ensure the planned maintenance goes without incident, there is a possibility that the change may briefly impact access to services on the University network outside the time above. Services should be considered ‘at-risk’ during this work. Please contact the IT Service Desk, service-desk@bristol.ac.uk, if you have any questions or concerns regarding this work.

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, myERP - Finance & HR system, Remote desktop (staff, student, other), Student Information Systems (SITS), Websites and Intranets

Schedule

July 18, 2020 6:00PM - July 18, 2020 11:59PM BST

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July 18, 2020 6:19PM BST

[Update] Maintenance work started

July 18, 2020 11:31PM BST

[Update] This work has now been completed successfully

Services at risk due to essential departmental filestore upgrade - Sunday 12th July

July 12, 2020 9:45PM BST

Services at risk due to essential departmental filestore upgrade - Sunday 12th JulyPlanned Maintenance

Description

On Sunday 12th July an essential upgrade will take place of the departmental filestore (sometimes referred to as GPFS) between 18:00 and 21:00 We are not expecting this to have any impact on the services listed but the services listed should be considered at risk. The services considered at risk are; \\ads.bris.ac.uk\filestore \\ads.bris.ac.uk\folders \\ads.bris.ac.uk\servers \\ads.bris.ac.uk\software Please note that elements of the departmental filestore are used by a wide range of services to perform certain functions. Elements of business services may be affected and include, but are not limited to, the following services: - some functionality within SITS - Access to :ads.bris.ac.uk/Filestore/MyERP/AgressoDesktopGPFS - Temporary Network Storage - Voicemail Service - ZB-ALSPAC filestore - SAFE - SITE Manager - CMS Plone intranet sites - Web departmental ‘media’ folders - Interact - ZD-GELY Geophysics Suite Business 2 If you have any queries or concerns please do not hesitate to contact the IT Service Desk, service-desk@bristol.ac.uk.

Components

Administrative systems (Finance & HR), Departmental Filestore, myERP - Finance & HR system, Student Information Systems (SITS), Websites and Intranets

Schedule

July 12, 2020 6:00PM - July 12, 2020 9:00PM BST

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July 12, 2020 6:17PM BST

[Update] This work is now underway

July 12, 2020 9:45PM BST

[Update] This work is now complete

Services at risk due to essential departmental filestore upgrade - weekend of 11 July

July 12, 2020 6:17PM BST

Services at risk due to essential departmental filestore upgrade - weekend of 11 JulyPlanned Maintenance

Description

Over the weekend of the 11/12 July an essential upgrade will take place of the departmental filestore (sometimes referred to as GPFS). There will be an interruption to some services (detailed below) of up to two hours between midday and 4pm on Saturday 11 July. To minimize the impact of this the work we have scheduled it over a weekend as there are many activities to perform across multiple areas. This work may affect some (but not all) filestores accessed via: \\ads.bris.ac.uk\filestore \\ads.bris.ac.uk\folders \\ads.bris.ac.uk\servers \\ads.bris.ac.uk\software Please note that elements of the departmental filestore are used by a wide range of services to perform certain functions. Elements of business services may be affected and include, but are not limited to, the following services: - some functionality within SITS - Access to :ads.bris.ac.uk/Filestore/MyERP/AgressoDesktopGPFS - Temporary Network Storage - Voicemail Service - ZB-ALSPAC filestore - SAFE - SITE Manager - CMS Plone intranet sites - Web departmental ‘media’ folders - Interact - ZD-GELY Geophysics Suite Business 2 Every effort has been made to find a suitable time to conduct this work. Over the weekend services should be considered at risk. IT staff will be checking services during the work to ensure prompt recovery. If you have any queries or concerns please do not hesitate to contact the IT Service Desk, service-desk@bristol.ac.uk.

Components

Administrative systems (Finance & HR), Departmental Filestore, myERP - Finance & HR system, Student Information Systems (SITS), Websites and Intranets

Schedule

July 11, 2020 8:00AM - July 12, 2020 6:00PM BST

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July 11, 2020 5:36PM BST

[Update] Work on the Dept Filestore (GPFS ) is taking place this weekend.

July 12, 2020 6:17PM BST

[Update] This work has now been completed successfully

Services at risk due to essential departmental filestore upgrade - weekend of 11 July

July 12, 2020 2:52PM BST

Services at risk due to essential departmental filestore upgrade - weekend of 11 JulyPlanned Maintenance

Description

Over the weekend of the 11/12 July an essential upgrade will take place of the departmental filestore (sometimes referred to as GPFS). There will be an interruption to some services (detailed below) between 17:35 and 19:00 Saturday 11 July. Please be aware that these services should be considered at risk until Sunday 12th July at 18:00 To minimize the impact of this the work we have scheduled it over a weekend as there are many activities to perform across multiple areas. This work may affect some (but not all) filestores accessed via: \\ads.bris.ac.uk\filestore \\ads.bris.ac.uk\folders \\ads.bris.ac.uk\servers \\ads.bris.ac.uk\software Please note that elements of the departmental filestore are used by a wide range of services to perform certain functions. Elements of business services may be affected and include, but are not limited to, the following services: - some functionality within SITS - Access to :ads.bris.ac.uk/Filestore/MyERP/AgressoDesktopGPFS - Temporary Network Storage - Voicemail Service - ZB-ALSPAC filestore - SAFE - SITE Manager - CMS Plone intranet sites - Web departmental ‘media’ folders - Interact - ZD-GELY Geophysics Suite Business 2 Every effort has been made to find a suitable time to conduct this work. Over the weekend services should be considered at risk. IT staff will be checking services during the work to ensure prompt recovery. If you have any queries or concerns please do not hesitate to contact the IT Service Desk, service-desk@bristol.ac.uk.

Components

Administrative systems (Finance & HR), Departmental Filestore, myERP - Finance & HR system, Student Information Systems (SITS), Websites and Intranets

Schedule

July 11, 2020 5:35PM - July 11, 2020 7:00PM BST

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July 12, 2020 2:52PM BST

[Update] Already covered by existing maintenance

Service interruption due to essential departmental filestore upgrade - weekend of 11 July

July 11, 2020 5:00PM BST

Service interruption due to essential departmental filestore upgrade - weekend of 11 July Planned Maintenance

Description

Over the weekend of the 11/12 July an essential upgrade will take place of the departmental filestore (sometimes referred to as GPFS). There will be an interruption to some services (detailed below) of up to two hours between midday and 4pm on Saturday 11 July. To minimize the impact of this the work we have scheduled it over a weekend as there are many activities to perform across multiple areas. This work may affect some (but not all) filestores accessed via: \\ads.bris.ac.uk\filestore \\ads.bris.ac.uk\folders \\ads.bris.ac.uk\servers \\ads.bris.ac.uk\software Please note that elements of the departmental filestore are used by a wide range of services to perform certain functions. Elements of business services may be affected and include, but are not limited to, the following services: - some functionality within SITS - Access to :ads.bris.ac.uk/Filestore/MyERP/AgressoDesktopGPFS - Temporary Network Storage - Voicemail Service - ZB-ALSPAC filestore - SAFE - SITE Manager - CMS Plone intranet sites - Web departmental ‘media’ folders - Interact - ZD-GELY Geophysics Suite Business 2 Every effort has been made to find a suitable time to conduct this work. Over the weekend services should be considered at risk. IT staff will be checking services during the work to ensure prompt recovery. If you have any queries or concerns please do not hesitate to contact the IT Service Desk, service-desk@bristol.ac.uk.

Components

Departmental Filestore, myERP - Finance & HR system, Websites and Intranets, Other services

Schedule

July 11, 2020 11:59AM - July 11, 2020 5:00PM BST

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July 11, 2020 11:59AM BST

[Update] An upgrade to the GPFS (Departmental Filestore system) is taking place this weekend. During the next 4 hours there may be interruptions to elements of some services and filestores (\\ads.bris.ac.uk\)

July 11, 2020 5:00PM BST

[Update] The period of interruption to services for the GPFS upgrade is complete. Please note that services should be considered at risk until work is complete at the end of Sunday 12 July.

April 2020

Network issues across campus

April 30, 2020 9:22AM BST

Network issues across campusService Disruption

Incident Status

Service Disruption

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, myERP - Finance & HR system, Printing (staff and students), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, Websites and Intranets, Wired network, Wireless network, Other services

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April 29, 2020 11:13PM BST

[Investigating] We are aware of network issues across the University campus, we apologise for any inconvenience and will update the status page as soon as we more information

April 30, 2020 2:39AM BST

[Identified] The network issue has been resolved, however, there are continued issues with a number of services that are being restored and the status will be updated here, apologies for the inconvenience

April 30, 2020 9:22AM BST

[Resolved] All services have now been resolved

February 2020

Network incident affecting access to internal services

February 6, 2020 2:54PM GMT

Network incident affecting access to internal servicesService Disruption

Incident Status

Service Disruption

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

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February 5, 2020 10:39AM GMT

[Investigating] We are currently experiencing a problem with the University network. This means that a range of services hosted by the University are currently unavailable. This will affect access to Eduroam, websites, Sympa (sending to mailing lists), Departmental Filestore and logging onto University managed computers. This does not affect services hosted externally such as Microsoft Office 365. We are working to identify the cause and recover services. We apologise for the disruption and hope to have services back soon.

February 5, 2020 11:49AM GMT

[Investigating] We are still investigating the issue and we have updated the list of affected services. We will send another update after 1:00PM

February 5, 2020 1:38PM GMT

[Investigating] We are still investigating the incident affecting the University network, we have been working to resolve the issue and make improvements to allow services to work. You may have noticed that some services are now available, but they should be considered at risk as the main problem has not been fixed. We believe we know the cause of the problem and are currently working to recover all services, but we cannot confirm when. We’ll be providing a further update at 3:30PM

February 5, 2020 3:19PM GMT

[Monitoring] Working with our hardware supplier we have applied some changes to stabilise the network to allow services to become available. We are currently testing these services. We will continue to monitor the situation for the rest of the day and overnight. If you continue to have issues please contact the IT Service Desk. Thank you for your patience during this incident.

February 5, 2020 5:14PM GMT

[Monitoring] The following services are still impacted by this issue and are being investigated: SITS RXWorks MyERP Student printing (in certain areas)

February 6, 2020 9:58AM GMT

[Monitoring] The following services are still impacted by this issue and are being investigated: SITS MyERP RXWorks Printing BMS Wired network connections in various locations Oracle Applications Syllabus+

February 6, 2020 10:32AM GMT

[Identified] It has been identified that there are still some residual network issues causing impact to services. Further work will be taking place today. It is anticipated that this work should not affect services but there are inevitable risks to such work. We will provide an update later today. If you are seeing issues with other systems not mentioned above, please do contact the IT Service Desk, service-desk@bristol.ac.uk. Many thanks for your continued patience while we work to resolve this.

February 6, 2020 2:54PM GMT

[Resolved] Following additional work this morning we are pleased to announce that services are now working as usual and the University network is stable. If you continue to have any issues, you may need to restart your computer, printer or desktop application. If problems persist, please contact the IT Services Desk for assistance. Thank you for your understanding and patience as we recovered from this incident and to apologise for the inconvenience caused by this event.

December 2019

At risk notification for essential network maintenance on Sunday 8 December

December 8, 2019 4:00PM GMT

At risk notification for essential network maintenance on Sunday 8 DecemberPlanned Maintenance

Description

As part of the Infrastructure Modernisation Programme (IMPact) work to upgrade our networks, between 10am and 4pm on Sunday 8 December, essential network maintenance will be taking place to ensure resilience of services. Whilst every effort has been made to ensure the planned maintenance goes without incident, there is a possibility that the change could impact all live services. Although there is never a convenient time to conduct this work, we've scheduled this against the Critical Dates Calendar to ensure that we are minimising impact on the University. Please contact the IT Service Desk if you have any questions about this work: bristol.ac.uk/it-services/contacts

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

December 8, 2019 10:00AM - December 8, 2019 4:00PM GMT

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December 8, 2019 10:00AM GMT

[Update] Scheduled maintenance is starting.

December 8, 2019 4:00PM GMT

[Update] Scheduled maintenance is complete.

September 2019

Network configuration updates, Tuesday 3rd September

September 5, 2019 8:25AM BST

Network configuration updates, Tuesday 3rd SeptemberPlanned Maintenance

Description

Work on elements of the network infrastructure to improve and enhance the reliance of service will take place on Tuesday 3rd September between 17:00 and 20:00. This work is not expected to impact any live production services but all services should be considered at risk during this period. This is part of a series of proposed work taking place over the summer.

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

September 3, 2019 5:00PM - September 3, 2019 8:00PM BST

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September 5, 2019 8:25AM BST

[Update] this work has completed