July 2019

Departmental Filestore - essential maintenance – Wednesday 3rd July 2019 – 08:00 – 10:00am

July 3, 2019 10:00AM BST

Departmental Filestore - essential maintenance – Wednesday 3rd July 2019 – 08:00 – 10:00amPlanned Maintenance

Description

Essential maintenance will take place on the Departmental filestore on Wednesday 3rd 2019 between 08:00am - 10:00am. We do not anticipate any impact on access to these filestores but the service should be considered "at risk" during this period. Please note this does not affect One Drive or Myfiles

Components

Departmental Filestore

Schedule

July 3, 2019 8:00AM - July 3, 2019 10:00AM BST

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July 3, 2019 8:00AM BST

[Update] Scheduled maintenance is starting.

July 3, 2019 10:00AM BST

[Update] Scheduled maintenance is complete.

June 2019

POSTPONED At risk notification: essential network change on Tuesday 2nd July 7am-9am

June 26, 2019 1:32PM BST

POSTPONED At risk notification: essential network change on Tuesday 2nd July 7am-9amPlanned Maintenance

Description

Please note: This work will be rescheduled for another date ---------- The work is part of activity to establish a robust and resilient data centre infrastructure, this work is scheduled to link our onsite legacy data centres with our modern off-site data centres. This requires a change to our network configuration. This work supports the transformational IMPact Programme managed by IT Services, which aims to enhance our digital services through modern cloud-based, highly available and highly resilient systems. The work will take place between 7am and 9am on Tuesday 2nd July. Every effort has been made to test that the change goes without incident, but there is always a possibility of disruption to services. Services at risk include those hosted by the University. Please note that services hosted externally, such as Outlook and One Drive, would not be affected by this work in any way, except for services which rely on UOB Single-Sign-On. If you have any concerns about this work please contact the IT Service Desk, service-desk@bristol.ac.uk.

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS)

Schedule

July 2, 2019 7:00AM - July 2, 2019 9:00AM BST

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June 26, 2019 1:32PM BST

[Update] Work will be postponed to a later date

SPOL filestore unavailable

June 12, 2019 2:45PM BST

SPOL filestore unavailablePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Departmental Filestore, Other services

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June 11, 2019 4:14PM BST

[Investigating] The SPOL filestore is currently unavailable . We anticipate it should become available again by 1645 today.

June 11, 2019 5:10PM BST

[Investigating] Fixing this issue is taking longer than first anticipiated. Work will continue this evening. with an expectation that access will resume later on this evening.

June 12, 2019 2:45PM BST

[Resolved] This issue is now resolved. SPOL was made accessible again yesterday evening.

CANCELLED - Departmental Filestore - essential maintenance - Tuesday 11th June 2019 - 08:30 - 10:30am

June 11, 2019 10:30AM BST

CANCELLED - Departmental Filestore - essential maintenance - Tuesday 11th June 2019 - 08:30 - 10:30amPlanned Maintenance

Description

CANCELLED Essential maintenance will take place on the Departmental filestore on Tuesday 11th June 2019 between 08:00am - 10:00am. We do not anticipate any impact on access to these filestores but the service should be considered "at risk" during this period. Please note this does not affect One Drive or Myfiles.

Components

Departmental Filestore

Schedule

June 11, 2019 8:30AM - June 11, 2019 10:30AM BST

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June 11, 2019 8:30AM BST

[Update] Scheduled maintenance is starting. PLEASE BE AWARE THAT DUE TO UNFORESEEN CIRCUMSTANCES THIS WORK HAS BEEN CANCELLED.

June 11, 2019 10:30AM BST

[Update] Scheduled maintenance is complete.

Emergency maintenance work to some staff MyFiles storage

June 7, 2019 9:58PM BST

Emergency maintenance work to some staff MyFiles storagePlanned Maintenance

Description

Emergency maintenance is needed for parts of the MyFiles service. This follows an incident last week affecting the MyFiles service (see itstatus.bristol.ac.uk/pages/incident/5798d20cc211074a0e000edf/5cf0f92022c85812610d4839). To ensure that all the MyFiles storage is working properly we need to run some checks on parts of the MyFiles storage. This work will take place this evening, 7 June, after 6pm. Affected filestores may be unavailable for periods of up to five hours as work takes place. All staff affected will be contacted by email. We apologise for any inconvenience this may cause.

Components

Departmental Filestore

Schedule

June 7, 2019 6:00PM - June 8, 2019 8:00AM BST

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June 7, 2019 9:58PM BST

[Update] Maintenance work began at 6pm

June 7, 2019 9:58PM BST

[Update] MyFiles storage checked and back online.

MyFiles filestore issues affecting some staff and PGRs

June 3, 2019 8:46AM BST

MyFiles filestore issues affecting some staff and PGRsPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Departmental Filestore

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May 31, 2019 10:51AM BST

[Investigating] Some of the MyFiles filestores are experiencing issues this morning . Some users of these may notice slow performance or that certain files are not showing We are working on a fix for this.

May 31, 2019 12:03PM BST

[Investigating] Update: Work continues on this. For people missing a file please can you check on OneDrive. A copy of your files should be there. bristol.ac.uk/it-services/applications/collaboration/office

May 31, 2019 1:46PM BST

[Identified] We have identified a problem affecting some staff and PGR student MyFiles accounts. The problem happened at just after midday on Thursday 30th May. We have received reports that staff have not been able to find content in MyFiles that they were working on at that time. In some cases, it has been possible to find an earlier version of the document in the copy of MyFiles found in staff and PGR students Microsoft OneDrive accounts. If staff cannot find documents that they were working on in MyFiles on the afternoon of 30th May, in either MyFiles or OneDrive, please contact the IT Service Desk (service-desk@bristol.ac.uk) providing the file path for the missing documents (the name of the file and folders in which it can be found) e.g. MyDocuments>Project X>May Report>Appendix>analysis.docx

May 31, 2019 2:00PM BST

[Identified] Work will take place over the weekend to fix problems affecting some MyFiles accounts. From 6pm on Friday 31st May until 8am on Monday 3rd June affected filestores may be unavailable for periods of up to five hours as work takes place to fix the service. We advise staff and PGR students to use the Microsoft OneDrive filestore over the weekend if possible. We apologise for any inconvenience this may cause.

June 3, 2019 8:46AM BST

[Resolved] Resolved by Chkdsk over the weekend, saturday 11:30

April 2019

Departmental filestore maintenance Weds morning

April 10, 2019 10:00AM BST

Departmental filestore maintenance Weds morningPlanned Maintenance

Description

There is essential maintenance being undertaken on the departmental filestores Wednesday 10th April between 8am - 10am (approx) We do not anticipate any disruption to services but please consider it "at risk". Please note this does not affect One Drive or Myfiles.

Components

Departmental Filestore

Schedule

April 10, 2019 8:00AM - April 10, 2019 10:00AM BST

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April 10, 2019 8:00AM BST

[Update] Scheduled maintenance is starting.

April 10, 2019 10:00AM BST

[Update] Scheduled maintenance is complete.

March 2019

Issues with filestores

March 6, 2019 3:24PM GMT

Issues with filestoresService Disruption

Incident Status

Service Disruption

Components

Departmental Filestore

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March 6, 2019 2:25PM GMT

[Investigating] Please be aware we are experiencing issues with access to various filestores, including; Professional Services RXWORKS Myfiles FMVS

March 6, 2019 3:24PM GMT

[Resolved] The issue has now been identified and resolved.

December 2018

Departmental Filestores - essential maintenance Dec 4th 8am-9am

December 13, 2018 4:06PM GMT

Departmental Filestores - essential maintenance Dec 4th 8am-9amPlanned Maintenance

Description

Essential maintenance will take place on departmental filestores on following days and times: - Monday 3rd December between 8am and 9am, and also 4pm and 5pm - Tuesday 4th December between 8am and 9am, and also 4pm and 5pm We do not anticipate any impact on access to these filestores but the service should be considered at risk during this period.

Components

Departmental Filestore, Pure (Research Information System), Websites and Intranets

Schedule

December 4, 2018 8:00AM - December 4, 2018 9:00AM GMT

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December 13, 2018 4:06PM GMT

[Update] Completed 4th Dec

December 13, 2018 4:06PM GMT

[Update] Completed 4th Dec

Departmental Filestores - essential maintenance Dec 4th 4pm-5pm

December 4, 2018 5:00PM GMT

Departmental Filestores - essential maintenance Dec 4th 4pm-5pmPlanned Maintenance

Description

Essential maintenance will take place on departmental filestores on following days and times: - Monday 3rd December between 8am and 9am, and also 4pm and 5pm - Tuesday 4th December between 8am and 9am, and also 4pm and 5pm We do not anticipate any impact on access to these filestores but the service should be considered at risk during this period.

Components

Departmental Filestore, Pure (Research Information System), Websites and Intranets

Schedule

December 4, 2018 4:00PM - December 4, 2018 5:00PM GMT

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December 4, 2018 4:00PM GMT

[Update] Scheduled maintenance is starting.

December 4, 2018 5:00PM GMT

[Update] Scheduled maintenance is complete.

Departmental Filestores - essential maintenance Dec 3rd 4pm-5pm

December 3, 2018 5:00PM GMT

Departmental Filestores - essential maintenance Dec 3rd 4pm-5pmPlanned Maintenance

Description

Essential maintenance will take place on departmental filestores on following days and times: - Monday 3rd December between 8am and 9am, and also 4pm and 5pm - Tuesday 4th December between 8am and 9am, and also 4pm and 5pm We do not anticipate any impact on access to these filestores but the service should be considered at risk during this period.

Components

Departmental Filestore, Pure (Research Information System), Websites and Intranets

Schedule

December 3, 2018 4:00PM - December 3, 2018 5:00PM GMT

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December 3, 2018 4:00PM GMT

[Update] Scheduled maintenance is starting.

December 3, 2018 5:00PM GMT

[Update] Scheduled maintenance is complete.

Departmental Filestores - essential maintenance Dec 3rd 8am-9am

December 3, 2018 9:00AM GMT

Departmental Filestores - essential maintenance Dec 3rd 8am-9amPlanned Maintenance

Description

Essential maintenance will take place on departmental filestores on following days and times: - Monday 3rd December between 8am and 9am, and also 4pm and 5pm - Tuesday 4th December between 8am and 9am, and also 4pm and 5pm We do not anticipate any impact on access to these filestores but the service should be considered at risk during this period.

Components

Departmental Filestore, Pure (Research Information System), Websites and Intranets

Schedule

December 3, 2018 8:00AM - December 3, 2018 9:00AM GMT

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December 3, 2018 8:00AM GMT

[Update] Scheduled maintenance is starting.

December 3, 2018 9:00AM GMT

[Update] Scheduled maintenance is complete.

November 2018

Departmental Filestores - essential maintenance

November 29, 2018 9:00AM GMT

Departmental Filestores - essential maintenancePlanned Maintenance

Description

Essential maintenance will take place on departmental filestores on Thursday 29th November between 8am and 9am. We do not anticipate any impact on access to these filestores but the service should be considered at risk during this period.

Components

Departmental Filestore

Schedule

November 29, 2018 8:00AM - November 29, 2018 9:00AM GMT

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November 29, 2018 8:00AM GMT

[Update] Scheduled maintenance is starting.

November 29, 2018 9:00AM GMT

[Update] Scheduled maintenance is complete.

Current issues affecting websites, file storage and telephony

November 15, 2018 9:41AM GMT

Current issues affecting websites, file storage and telephonyPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Departmental Filestore, Telephony, Websites and Intranets

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November 11, 2018 2:28PM GMT

[Investigating] We have received reports of problems accessing websites and some file storage and telephony services. Staff are investigating.

November 11, 2018 2:46PM GMT

[Monitoring] We have identified and hopefully resolved the problem. We will continue to monitor the situation.

November 15, 2018 9:41AM GMT

[Resolved] Resolved

Planned Maintenance – Departmental Filestore (\\ads.bris.ac.uk\filestore)

November 6, 2018 8:00AM GMT

Planned Maintenance – Departmental Filestore (\\ads.bris.ac.uk\filestore)Planned Maintenance

Description

We are undertaking critical maintenance to our departmental filestore area on Tuesday 6th November between 7am and 8am. This will affect many folders hosted on \\ads.bris.ac.uk\filestore During this period there will a service outage of 15 minutes, during which you will be unable to connect to or save files to the filestore. After this outage, you will be able to continue working normally. We apologise for any inconvenience this may cause. Please note this change will only affect filestores on ads.bristol.ac.uk, other filestores such a MISAPPUsers will not be afffected.

Components

Departmental Filestore

Schedule

November 6, 2018 7:00AM - November 6, 2018 8:00AM GMT

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November 6, 2018 7:00AM GMT

[Update] Scheduled maintenance is starting.

November 6, 2018 8:00AM GMT

[Update] Scheduled maintenance is complete.

October 2018

Undergraduate filestore is now in OneDrive

October 24, 2018 4:12PM BST

Undergraduate filestore is now in OneDrive Operational

Incident Status

Operational

Components

Departmental Filestore

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September 14, 2018 8:34PM BST

[Monitoring] As an undergraduate or taught post graduate, all of your "MyFiles/O:" drive documents are now in your OneDrive for Business folder. You can find that on any Windows 10 PC, or get access to your files online. If you need to logon, use your username@bristol.ac.uk not username@my.bristol.ac.uk. If you have any questions or think there's anything missing from your OneDrive folder compared to your old MyFiles folders, don't panic! Just contact the IT Service Desk and we'll help you out. If you think some of your documents have not been copied, that may be as you had encrypted the files. We'll help you to copy anything that's missing We'll retain all the original documents from your drive for at least 3 months. Your "O:" drive will now appear to be empty - all your documents will go by default into OneDrive. The new O: drive is just there to provide compatibility with any older systems - you don't need to use it. It is there to let you use any older Windows 7 computers whilst we finishing rolling out Windows 10 across the University. bristol.ac.uk/it-services/applications/filestore/OneDriveMigration

October 24, 2018 4:12PM BST

[Resolved] MyFiles has been replaced by Microsoft OneDrive. Information on filestore provision can be found at bris.ac.uk/it-services/applications/filestore Getting started with OneDrive can be found at uob.sharepoint.com/sites/systemsupport/SitePages/onedrive-intro.aspx

Current issues with GPFS ( departmental file store)

October 19, 2018 3:10PM BST

Current issues with GPFS ( departmental file store)Service Disruption

Incident Status

Service Disruption

Components

Departmental Filestore

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October 19, 2018 2:37PM BST

[Investigating] Problems with Departmental filestores. Accessing files on the network

October 19, 2018 3:10PM BST

[Resolved] The issue has been resolved and access to the Departmental Filestores (H: drive etc) should be back to normal. We apologise for the inconvenience caused.

September 2018

Departmental Filestores - Essential Maintenance

September 21, 2018 8:30AM BST

Departmental Filestores - Essential MaintenancePlanned Maintenance

Description

We are undertaking maintenance of our departmental filestore (GPFS). The change will be carried out between 7.30am and 8.30am on Friday 21st September, and although unlikely to affect running services, there is a chance of 15 minutes downtime during this window for the following services: IS:GPFS Dept Filestore and therefore: BS:ZE-COSC Website BS:ZB-SSCM file storage BS:ZD-BISC SMB filestore BS:CMS BS:CS Site BS:SAFE BS:University Alerts channel BS:University of Bristol Admissions Database (UBAD) BS:ZB-SSCM participant clinics IS:Apache-based content (central web) IS:Central web apache server

Components

Departmental Filestore, Other services

Schedule

September 21, 2018 7:30AM - September 21, 2018 8:30AM BST

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September 21, 2018 7:30AM BST

[Update] Scheduled maintenance is starting.

September 21, 2018 8:30AM BST

[Update] Scheduled maintenance is complete.

University website and some filestores unavailable this morning

September 19, 2018 11:43AM BST

University website and some filestores unavailable this morningPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Departmental Filestore, Websites and Intranets

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September 19, 2018 9:00AM BST

[Monitoring] The main University website and some filestores were briefly unavailable this morning. Services have now recovered or are in the process of returning to service.

September 19, 2018 11:43AM BST

[Resolved] All services have now been restored.

Planned Maintenance – GPFS Departmental File Store. 8am – 9am Wednesday 19th September

September 19, 2018 9:00AM BST

Planned Maintenance – GPFS Departmental File Store. 8am – 9am Wednesday 19th SeptemberPlanned Maintenance

Description

We are undertaking critical maintenance to our departmental filestore area on Wednesday 19th September between 8-9am. During this period there will be a brief (~30 second) interruption to services, during which you will be unable to connect to or save files to the filestore. After this brief outage, you will be able to continue working normally. We apologise for any inconvenience this may cause.

Components

Departmental Filestore

Schedule

September 19, 2018 8:00AM - September 19, 2018 9:00AM BST

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September 19, 2018 8:00AM BST

[Update] Scheduled maintenance is starting.

September 19, 2018 9:00AM BST

[Update] Scheduled maintenance is complete.