January 2025

Unit & Programme Catalogue performance issues

January 23, 2025 9:26AM GMT

Unit & Programme Catalogue performance issuesDegraded Performance

Incident Status

Degraded Performance

Components

Other services

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January 20, 2025 11:46AM GMT

[Identified] The Unit & Programme Catalogue is currently experiencing performance problems. The issue is being investigated, and we hope to have performance restored shortly.

January 21, 2025 4:40PM GMT

[Monitoring] Apologies for the disruption to this service. ITS have been working with Jisc to reduce traffic and improve the Unit & Programme Catalogue performance. We are still seeing some intermittent issues, and we will be continuing to monitor closely.

January 23, 2025 9:26AM GMT

[Resolved] This issue has been resolved, The Unit & Programme Catalogue service has been restored.

Essential network maintenance: Thursday 23 January 6am - 7am

January 23, 2025 7:00AM GMT

Essential network maintenance: Thursday 23 January 6am - 7amPlanned Maintenance

Description

We are conducting essential maintenance on Tuesday 21 January, Wednesday 22 January, Thursday 23 January. A brief outage of around 10 minutes will be necessary whilst the devices are rebooted. The network will be considered ‘at risk’ from 6:00 am until 10:00 am C2501-040

Components

Wired network, Wireless network

Schedule

January 23, 2025 6:00AM - January 23, 2025 7:00AM GMT

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January 23, 2025 6:00AM GMT

[Update] Scheduled maintenance is starting.

January 23, 2025 7:00AM GMT

[Update] Scheduled maintenance is complete.

Essential network maintenance: Wednesday 22nd January 6am - 7am

January 22, 2025 7:00AM GMT

Essential network maintenance: Wednesday 22nd January 6am - 7amPlanned Maintenance

Description

We are conducting essential maintenance on Tuesday 21 January, Wednesday 22 January, Thursday 23 January. A brief outage of around 10 minutes will be necessary whilst the devices are rebooted. The network will be considered ‘at risk’ from 6:00 am until 10:00 am C2501-036

Components

Wired network, Wireless network

Schedule

January 22, 2025 6:00AM - January 22, 2025 7:00AM GMT

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January 22, 2025 6:00AM GMT

[Update] Scheduled maintenance is starting.

January 22, 2025 7:00AM GMT

[Update] Scheduled maintenance is complete.

Essential network maintenance: Tues 21 January - 6am - 7am

January 21, 2025 7:00AM GMT

Essential network maintenance: Tues 21 January - 6am - 7amPlanned Maintenance

Description

We are conducting essential maintenance on Tuesday 21 January, Wednesday 22 January, Thursday 23 January. A brief outage of around 10 minutes will be necessary whilst the devices are rebooted. The network will be considered ‘at risk’ from 6:00 am until 10:00 am C2501-034

Components

Wired network, Wireless network

Schedule

January 21, 2025 6:00AM - January 21, 2025 7:00AM GMT

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January 21, 2025 6:00AM GMT

[Update] Scheduled maintenance is starting.

January 21, 2025 7:00AM GMT

[Update] Scheduled maintenance is complete.

Teams PSTN calls brief interruption: Monday 20th January - Tuesday 21st January

January 21, 2025 4:00AM GMT

Teams PSTN calls brief interruption: Monday 20th January - Tuesday 21st JanuaryPlanned Maintenance

Description

One of our providers are upgrading some of their internal infrastructure. Any Microsoft Teams calls over the PSTN (mobile, local, national, or international) are at risk. There will be a service interruption of 15 mins. Monday 20th January 20:00 till 04:00 on Tuesday 21st January 2025. C2501-056

Components

Telephony, Other services

Schedule

January 20, 2025 8:00PM - January 21, 2025 4:00AM GMT

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January 20, 2025 8:00PM GMT

[Update] Scheduled maintenance is starting.

January 21, 2025 4:00AM GMT

[Update] Scheduled maintenance is complete.

Issues with search function on main UoB website

January 15, 2025 10:59PM GMT

Issues with search function on main UoB websiteDegraded Performance

Incident Status

Degraded Performance

Components

Websites and Intranets

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January 15, 2025 3:05PM GMT

[Investigating] We are aware of issues with the search function on the UoB website and these are currently being investigated - please be aware that pages can still be navigated to if the pathway is known - it is just the search function that is not currently working

January 15, 2025 10:59PM GMT

[Resolved] This issue is now resolved and the search function on the main UoB website is now active again

Virtual Tour website maintenance

January 15, 2025 6:19PM GMT

Virtual Tour website maintenance Planned Maintenance

Description

The Virtual Tour website is temporarily down for maintenance bristol.ac.uk/virtual-tour We apologise for the inconvenience

Components

Websites and Intranets

Schedule

January 14, 2025 6:19PM - January 15, 2025 6:19PM GMT

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January 14, 2025 6:22PM GMT

[Update] Scheduled maintenance is starting.

January 15, 2025 6:19PM GMT

[Update] Scheduled maintenance is complete.

Virtual Tour website maintenance

January 14, 2025 5:00PM GMT

Virtual Tour website maintenancePlanned Maintenance

Description

The Virtual Tour website is temporarily down for maintenance bristol.ac.uk/virtual-tour We apologise for the inconvenience

Components

Websites and Intranets

Schedule

January 14, 2025 2:14PM - January 14, 2025 5:00PM GMT

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January 14, 2025 2:19PM GMT

[Update] Scheduled maintenance is starting.

January 14, 2025 5:00PM GMT

[Update] Scheduled maintenance is complete.

UOB website performance issues

January 14, 2025 9:19AM GMT

UOB website performance issuesDegraded Performance

Incident Status

Degraded Performance

Components

Websites and Intranets

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January 13, 2025 10:47AM GMT

[Identified] We are aware of some performance issues on our main website bristol.ac.uk Pages may be slower to load than normal. We are investigating the issue and apologise for the inconvenience.

January 13, 2025 12:36PM GMT

[Identified] Our investigation continues, next update by 3pm

January 13, 2025 2:56PM GMT

[Identified] We are still investigating this issue. Apologies for the inconvenience. Next update 3.30

January 13, 2025 3:49PM GMT

[Identified] We are continuing to investigate this issue. Next update 4.45

January 13, 2025 4:57PM GMT

[Monitoring] Work continues on the performance issues, and potential solutions are being monitored overnight

January 14, 2025 9:19AM GMT

[Resolved] This issue has now been resolved

BI Business Objects Platform - Retirement week of 6th of January

January 10, 2025 5:00PM GMT

BI Business Objects Platform - Retirement week of 6th of JanuaryPlanned Maintenance

Description

Schedule: Week of January 6, 2025 The Business Objects Platform is being retired and will have limited access applied during the week of 6th January 2025 followed by full retirement currently scheduled for week of 3rd February 2025. This affects the following services. Business Objects Umbrella Service BO Reporting ~ Accommodation BO Reporting ~ Admissions BO Reporting ~ Alumni BO Reporting ~ Careers BO Reporting ~ Finance BO Reporting ~ HR BO Reporting ~ ITS BO Reporting ~ Planning BO Reporting ~ Students BO Reporting ~ Training During the initial period of retirement access will be limited to just those users where migration of reporting is ongoing. If you have any concerns regarding this work please contact the ITS BI Team via the IT Services Desk, bristol.ac.uk/it-services/contacts (REF: C2411-131).

Components

Other services

Schedule

January 6, 2025 8:00AM - January 10, 2025 5:00PM GMT

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January 6, 2025 8:00AM GMT

[Update] Scheduled maintenance is starting.

January 10, 2025 5:00PM GMT

[Update] Scheduled maintenance is complete.

Unplanned downtime for Locations Timetables (Syllabus Plus)

January 8, 2025 11:09AM GMT

Unplanned downtime for Locations Timetables (Syllabus Plus)Partial Service Disruption

Incident Status

Partial Service Disruption

Components

Other services

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January 7, 2025 12:05PM GMT

[Investigating] There is currently an issue causing downtime for Locations Timetables – please be assured that we are working on resolving this issue asap

January 8, 2025 11:09AM GMT

[Resolved] This issue has now been resolved.

December 2024

Self Service Cloud - Ongoing Issues as a result of essential maintenance

December 19, 2024 5:30PM GMT

Self Service Cloud - Ongoing Issues as a result of essential maintenancePlanned Maintenance

Description

Following essential maintenance in late November 2024, unfortunately the Self Service Cloud (CaaS) service is still being affected ongoing issues. At present, users are unable to create new VM's. A resolution is due to be deployed next week, with an estimate that the service will be fully resumed by 19th December 2024

Components

Other services

Schedule

December 12, 2024 3:55PM - December 19, 2024 5:30PM GMT

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December 12, 2024 4:01PM GMT

[Update] Scheduled maintenance is starting.

December 19, 2024 5:30PM GMT

[Update] Scheduled maintenance is complete.

Syllabus Plus - Essential Maintenance

December 18, 2024 6:00PM GMT

Syllabus Plus - Essential MaintenancePlanned Maintenance

Description

There is planned maintenance on the Syllabus Plus servers, taking place today from 15:00 to 18:00. This will involve outages to Syllabus Plus (including web room booking)). Maintenance has been brought forward to 3pm, earlier than users had been previously advised. Users are advised to ensure they are out of the system by 3pm With this downtime there is no specific need to rename/delete the Apps folder before loading Syllabus+ During this downtime, access to Web Room Booking will also be unavailable. Teaching timetables will still be available but not updatable. C2412-091.

Components

Other services

Schedule

December 18, 2024 3:00PM - December 18, 2024 6:00PM GMT

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December 18, 2024 3:00PM GMT

[Update] Scheduled maintenance is starting.

December 18, 2024 6:00PM GMT

[Update] Scheduled maintenance is complete.

Wiki: Planned maintenance Weds 18th December

December 18, 2024 12:00PM GMT

Wiki: Planned maintenance Weds 18th December Planned Maintenance

Description

There is planned maintenance on the Wiki taking place from 10:30am to 12noon on Wednesday 18th December. The Wiki will be unavailable for periods during this time.

Components

Other services

Schedule

December 18, 2024 10:30AM - December 18, 2024 12:00PM GMT

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December 18, 2024 10:30AM GMT

[Update] Scheduled maintenance is starting.

December 18, 2024 12:00PM GMT

[Update] Scheduled maintenance is complete.

SITS essential maintenance: Sat 14 December - Sun 15th December

December 15, 2024 5:00PM GMT

SITS essential maintenance: Sat 14 December - Sun 15th DecemberPlanned Maintenance

Description

There is essential maintenance scheduled on the Student Information System (SITS) from Saturday 14th December at 7:00 am to Sunday 15th December 5:00 pm. SITS desktop client and e:Vision web pages will be unavailable during this time. The following applications/services will be also affected: Studentinfo Online Registration MyStudents BO Reporting ~ Students BO Reporting ~ Accommodation Unit and Programme Management System UPMS Open Day booking system Unit and Programme Catalogues PGT First Sift Tool STaR (previously BDC e-Portfolio) Degree Ceremonies Oracle Applications and Student Standard Jobs Password Reset System Please note that some content will also be unavailable via MyBristol. Other applications may be indirectly affected, for example being unable to refresh data from SITS. Please contact the IT Services Desk if you have any questions or concerns regarding this work bristol.ac.uk/it-services/contacts (REF:C2411-044)

Components

Student Information Systems (SITS), Websites and Intranets, Other services

Schedule

December 14, 2024 7:00AM - December 15, 2024 5:00PM GMT

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December 14, 2024 7:00AM GMT

[Update] Scheduled maintenance is starting.

December 15, 2024 5:00PM GMT

[Update] Scheduled maintenance is complete.

Issues with Halo ITSM tool

December 12, 2024 10:44AM GMT

Issues with Halo ITSM toolOperational

Incident Status

Operational

Components

Other services

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December 12, 2024 9:57AM GMT

[Investigating] There are currently issues with the Halo ITSM tool This is a known issue that has been recognised by Halo on their own status page status.haloservicesolutions.com

December 12, 2024 10:44AM GMT

[Resolved] This issue is now resolved. Halo are still monitoring the situation.

Issues with M365 for the web (OWA)

December 10, 2024 3:04PM GMT

Issues with M365 for the web (OWA)Partial Service Disruption

Incident Status

Partial Service Disruption

Components

Microsoft Office 365 (Outlook, OneDrive)

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December 10, 2024 11:37AM GMT

[Investigating] Microsoft have reported that some users may currently be unable to access apps in Microsoft 365 for the web. Impacted users will see the following message when viewing or accessing their Microsoft 365 apps using a web browser: "We're experiencing a service outage. All of your open files have been saved. It may be some time before the outage is resolved." Microsoft 365 desktop applications appear to be unimpacted, so where a desktop version exists, the workaround would be to make use of that instead whilst the incident is ongoing. MS continue to investigate the issue - further updates to follow.

December 10, 2024 3:04PM GMT

[Resolved] Microsoft have confirmed that this issue is now resolved.

Planned maintenance MySQL database service: Thursday 5th December

December 5, 2024 6:00PM GMT

Planned maintenance MySQL database service: Thursday 5th DecemberPlanned Maintenance

Description

There is planned downtime affecting MySQL database service The service will be unavailable between 5-7pm on Thursday 5th Dec. Change reference C2411-151

Components

Other services

Schedule

December 5, 2024 5:00PM - December 5, 2024 6:00PM GMT

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December 5, 2024 5:00PM GMT

[Update] Scheduled maintenance is starting.

December 5, 2024 6:00PM GMT

[Update] Scheduled maintenance is complete.

Essential maintenance on our Database Systems on 5th December

December 5, 2024 9:00AM GMT

Essential maintenance on our Database Systems on 5th DecemberPlanned Maintenance

Description

There is essential maintenance scheduled on one of our Database Systems on Thursday 5th December 07:30 to 09:00. The following applications / services may be affected: Online Timetables Contact Directory Datahub Refresh IT Services apologises for any inconvenience this may cause. C2410-061

Components

Websites and Intranets, Other services

Schedule

December 5, 2024 7:30AM - December 5, 2024 9:00AM GMT

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December 5, 2024 7:30AM GMT

[Update] Scheduled maintenance is starting.

December 5, 2024 9:00AM GMT

[Update] Scheduled maintenance is complete.

MyERP planned maintenance: Weds 4th December 8pm - 9:15pm

December 4, 2024 9:15PM GMT

MyERP planned maintenance: Weds 4th December 8pm - 9:15pmPlanned Maintenance

Description

Please be aware there will be disruption with connectivity to MyERP on Wednesday 4th December 8pm-9:15pm approx, please ensure any work is completed before this time

Components

myERP - Finance & HR system

Schedule

December 4, 2024 8:00PM - December 4, 2024 9:15PM GMT

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December 4, 2024 8:00PM GMT

[Update] Scheduled maintenance is starting.

December 4, 2024 9:15PM GMT

[Update] Scheduled maintenance is complete.