February 2025

MyERP service disruption: Thursday 27th February 6pm-7pm

February 27, 2025 7:00PM GMT

MyERP service disruption: Thursday 27th February 6pm-7pmPlanned Maintenance

Description

Please be aware there will be disruption with connectivity to MyERP on Thursday 27th February 6pm-7pm, please ensure any work is completed before this time. This is to allow Windows Updates to occur C2502-219

Components

myERP - Finance & HR system

Schedule

February 27, 2025 6:00PM - February 27, 2025 7:00PM GMT

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February 27, 2025 6:00PM GMT

[Update] Scheduled maintenance is starting.

February 27, 2025 7:00PM GMT

[Update] Scheduled maintenance is complete.

Essential network maintenance: Wednesday 26th February

February 26, 2025 6:00PM GMT

Essential network maintenance: Wednesday 26th FebruaryPlanned Maintenance

Description

IT Services will be undertaking essential network maintenance on Wednesday 26th February. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change will cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact the IT Service Desk if you have any questions or concerns regarding this work C2502-102

Components

Wired network, Wireless network

Schedule

February 26, 2025 4:00PM - February 26, 2025 6:00PM GMT

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February 26, 2025 4:00PM GMT

[Update] Scheduled maintenance is starting.

February 26, 2025 6:00PM GMT

[Update] Scheduled maintenance is complete.

Unit & Programme Catalogue performance issues

February 26, 2025 8:24AM GMT

Unit & Programme Catalogue performance issuesDegraded Performance

Incident Status

Degraded Performance

Components

Websites and Intranets

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February 21, 2025 12:10PM GMT

[Investigating] The Unit & Programme Catalogue is currently experiencing performance problems. The issue is being investigated

February 26, 2025 8:24AM GMT

[Resolved] This issue is now considered to be resolved. Should there be any further issues affecting the UPC they will be posted here.

Essential network maintenance: Tuesday 25th February

February 25, 2025 6:00PM GMT

Essential network maintenance: Tuesday 25th FebruaryPlanned Maintenance

Description

IT Services will be undertaking essential network maintenance on Tuesday 25th February. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change will cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact the IT Service Desk if you have any questions or concerns regarding this work C2502-101

Components

Wired network, Wireless network

Schedule

February 25, 2025 4:00PM - February 25, 2025 6:00PM GMT

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February 25, 2025 4:00PM GMT

[Update] Scheduled maintenance is starting.

February 25, 2025 6:00PM GMT

[Update] Scheduled maintenance is complete.

Essential wifi network maintenance: Tuesday 25th February

February 25, 2025 8:30AM GMT

Essential wifi network maintenance: Tuesday 25th FebruaryPlanned Maintenance

Description

(Change Ref: C2502-056) Due to essential maintenance, Students/Staff may see 3 short outages of less than a couple of minutes to WiFi. These outages will take place on Tuesday 25th February between 6am - 8:30am outside of business hours across Main campus, Langford campus and in these residences: Accommodation @ 33 Langford Old/New Hostels Osborne Villas St Michaels Hill (61/63) Manor House

Components

Wireless network

Schedule

February 25, 2025 6:00AM - February 25, 2025 8:30AM GMT

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February 25, 2025 6:00AM GMT

[Update] Scheduled maintenance is starting.

February 25, 2025 8:30AM GMT

[Update] Scheduled maintenance is complete.

Essential network maintenance: Monday 24th February

February 24, 2025 6:00PM GMT

Essential network maintenance: Monday 24th FebruaryPlanned Maintenance

Description

IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change will cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact the IT Service Desk if you have any questions or concerns regarding this work C2502-100

Components

Wired network, Wireless network

Schedule

February 24, 2025 4:00PM - February 24, 2025 6:00PM GMT

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February 24, 2025 4:00PM GMT

[Update] Scheduled maintenance is starting.

February 24, 2025 6:00PM GMT

[Update] Scheduled maintenance is complete.

Essential network maintenance: 13 Woodland road, Weds 19th February

February 19, 2025 1:00PM GMT

Essential network maintenance: 13 Woodland road, Weds 19th FebruaryPlanned Maintenance

Description

We are undertaking essential network maintenance in 13 Woodland road on Wednesday 19th February. There will be a temporary outage to network services between 9am and 1pm. This has been communicated to all relevant stakeholders. (Ref c2411-178)

Components

Wired network, Wireless network

Schedule

February 19, 2025 9:00AM - February 19, 2025 1:00PM GMT

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February 19, 2025 9:00AM GMT

[Update] Scheduled maintenance is starting.

February 19, 2025 1:00PM GMT

[Update] Scheduled maintenance is complete.

Shared mailbox administration tool known issues

February 14, 2025 10:18AM GMT

Shared mailbox administration tool known issuesService Disruption

Incident Status

Service Disruption

Components

Other services

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February 12, 2025 10:42AM GMT

[Identified] We are aware that there are issues with the shared mailbox administration tool, and are working to resolve this. Apologies for the inconvenience

February 14, 2025 10:18AM GMT

[Resolved] This issue h as been resolved

8x8 Contact Centre maintenance: Thurs 13th February

February 13, 2025 4:00AM GMT

8x8 Contact Centre maintenance: Thurs 13th FebruaryPlanned Maintenance

Description

8x8 has informed us that they are making a change to the Contact Centre platform overnight. 13th Feb 0:00-04:00 8x8 have stated this will not be service affecting. Users who log in for the first time after the change (Feb 13th usual business hours) may see the broadcast banner/pop notification that would have been sent during the change. Users are to dismiss/close the notification. Should users encounter any log in issues please ask them to clear their browser cache. Guidance for clearing browser cache for chrome support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop Guidance for clearing browser cache for Edge microsoft.com/en-us/edge/learning-center/how-to-manage-and-clear-your-cache-and-cookies?form=MA13I2

Components

Telephony, Other services

Schedule

February 12, 2025 12:00AM - February 13, 2025 4:00AM GMT

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February 12, 2025 5:02PM GMT

[Update] Scheduled maintenance is starting.

February 13, 2025 4:00AM GMT

[Update] Scheduled maintenance is complete.

Essential VPN maintenance: Tuesday 12th February 5-8:30pm

February 12, 2025 8:30PM GMT

Essential VPN maintenance: Tuesday 12th February 5-8:30pmPlanned Maintenance

Description

Essential maintenance work to the VPN will be carried out on Tuesday 12th February evening between 5-8:30pm. We anticipate brief outage to the services which are dependent on the VPN. (Ref C2501-012)

Components

Other services

Schedule

February 12, 2025 5:00PM - February 12, 2025 8:30PM GMT

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February 12, 2025 5:00PM GMT

[Update] Scheduled maintenance is starting.

February 12, 2025 8:30PM GMT

[Update] Scheduled maintenance is complete.

Teams PSTN calls brief interruption: Thursday 6th February 8pm - 4am Friday 7th February 2025.

February 7, 2025 4:00AM GMT

Teams PSTN calls brief interruption: Thursday 6th February 8pm - 4am Friday 7th February 2025.Planned Maintenance

Description

One of our providers are upgrading some of their internal infrastructure. Any Microsoft Teams calls over the PSTN (mobile, local, national, or international) are at risk. There will be a service interruption of 15 mins. C2501-241

Components

Telephony

Schedule

February 6, 2025 8:00PM - February 7, 2025 4:00AM GMT

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February 6, 2025 8:00PM GMT

[Update] Scheduled maintenance is starting.

February 7, 2025 4:00AM GMT

[Update] Scheduled maintenance is complete.

Network down in some Halls

February 6, 2025 10:37AM GMT

Network down in some Halls Service Disruption

Incident Status

Service Disruption

Components

Wired network, Wireless network

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January 20, 2025 2:40PM GMT

[Investigating] There is currently no network (wired or wireless) in the following locations: Hiatt Baker - F block Durdham Hall - D block IT Services are working with 3rd party contractors to locate the faults. Service is unlikely to be restored today. Further updates to follow.

January 21, 2025 1:06PM GMT

[Investigating] A workaround has been found and service has been restored for Hiatt Baker - F block. IT Services in conjunction with contractors are still working on a permanent repair. Durdham Hall remains as before with no wired or wireless network currently. Further updates to follow.

January 22, 2025 9:33AM GMT

[Investigating] There has also been an additional issue reported affecting the network in Hiatt Baker Halls (Q block) - wired & wireless down. IT Services are on site investigating.

January 22, 2025 11:07AM GMT

[Investigating] Network has now been restored at Hiatt Baker Halls (Block Q) Durdham Hall (block D) remains as before with no wired or wireless network currently.

February 6, 2025 10:37AM GMT

[Resolved] This issue has now been resolved.

Essential network maintenance: Tuesday 4th February

February 4, 2025 5:00AM GMT

Essential network maintenance: Tuesday 4th February Planned Maintenance

Description

Due to essential maintenance, Students/Staff may see a 15 minute outage to all Wi-Fi in certain buildings. This work is scheduled for Tuesday 4th February at 4am - 5am, outside of business hours. There will be a complete Wifi outage in the following buildings: Fry Building 65-67 Avon Street (BDFI sheds) There will be a partial Wi-Fi outage in the following buildings: Manor Hall - Dining Room 31 Great George Street - 2nd floor Ref:  C2501-230

Components

Wireless network

Schedule

February 4, 2025 4:00AM - February 4, 2025 5:00AM GMT

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February 4, 2025 4:00AM GMT

[Update] Scheduled maintenance is starting.

February 4, 2025 5:00AM GMT

[Update] Scheduled maintenance is complete.

January 2025

ERP essential maintenance: Weds 29 January

January 29, 2025 8:15PM GMT

ERP essential maintenance: Weds 29 January Planned Maintenance

Description

Please be aware there will be disruption with connectivity to MyERP on Wednesday 29th January 7pm-8:15pm approx, please ensure any work is completed before this time

Components

myERP - Finance & HR system

Schedule

January 29, 2025 7:00PM - January 29, 2025 8:15PM GMT

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January 29, 2025 7:00PM GMT

[Update] Scheduled maintenance is starting.

January 29, 2025 8:15PM GMT

[Update] Scheduled maintenance is complete.

VPN maintenance: Tuesday 28th January

January 28, 2025 7:30PM GMT

VPN maintenance: Tuesday 28th JanuaryPlanned Maintenance

Description

Essential maintenance to our VPN will be carried out on Tuesday 28th January evening between 5-7:30pm. We anticipate a brief outage to any services which are dependent on this. (Ref: C2501-012)

Components

Other services

Schedule

January 28, 2025 5:00PM - January 28, 2025 7:30PM GMT

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January 28, 2025 5:00PM GMT

[Update] Scheduled maintenance is starting.

January 28, 2025 7:30PM GMT

[Update] Scheduled maintenance is complete.

Essential maintenance on our Database Systems on 28th January

January 28, 2025 8:30AM GMT

Essential maintenance on our Database Systems on 28th JanuaryPlanned Maintenance

Description

There is essential maintenance scheduled on one of our Database Systems on Tuesday 28th January 07:30 to 08:30. The Wiki will be unavailable at this time. IT Services apologises for any inconvenience this may cause. C2412-126

Components

Websites and Intranets, Other services

Schedule

January 28, 2025 7:30AM - January 28, 2025 8:30AM GMT

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January 28, 2025 7:30AM GMT

[Update] Scheduled maintenance is starting.

January 28, 2025 8:30AM GMT

[Update] Scheduled maintenance is complete.

Syllabus+ unavailable

January 23, 2025 3:38PM GMT

Syllabus+ unavailableService Disruption

Incident Status

Service Disruption

Components

Other services

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January 23, 2025 11:15AM GMT

[Investigating] We are currently experiencing issues with Syllabus+, and are investigating. Apologies for the inconvenience

January 23, 2025 3:38PM GMT

[Resolved] This issue has now been resolved

Unit & Programme Catalogue performance issues

January 23, 2025 9:26AM GMT

Unit & Programme Catalogue performance issuesDegraded Performance

Incident Status

Degraded Performance

Components

Other services

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January 20, 2025 11:46AM GMT

[Identified] The Unit & Programme Catalogue is currently experiencing performance problems. The issue is being investigated, and we hope to have performance restored shortly.

January 21, 2025 4:40PM GMT

[Monitoring] Apologies for the disruption to this service. ITS have been working with Jisc to reduce traffic and improve the Unit & Programme Catalogue performance. We are still seeing some intermittent issues, and we will be continuing to monitor closely.

January 23, 2025 9:26AM GMT

[Resolved] This issue has been resolved, The Unit & Programme Catalogue service has been restored.

Essential network maintenance: Thursday 23 January 6am - 7am

January 23, 2025 7:00AM GMT

Essential network maintenance: Thursday 23 January 6am - 7amPlanned Maintenance

Description

We are conducting essential maintenance on Tuesday 21 January, Wednesday 22 January, Thursday 23 January. A brief outage of around 10 minutes will be necessary whilst the devices are rebooted. The network will be considered ‘at risk’ from 6:00 am until 10:00 am C2501-040

Components

Wired network, Wireless network

Schedule

January 23, 2025 6:00AM - January 23, 2025 7:00AM GMT

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January 23, 2025 6:00AM GMT

[Update] Scheduled maintenance is starting.

January 23, 2025 7:00AM GMT

[Update] Scheduled maintenance is complete.

Essential network maintenance: Wednesday 22nd January 6am - 7am

January 22, 2025 7:00AM GMT

Essential network maintenance: Wednesday 22nd January 6am - 7amPlanned Maintenance

Description

We are conducting essential maintenance on Tuesday 21 January, Wednesday 22 January, Thursday 23 January. A brief outage of around 10 minutes will be necessary whilst the devices are rebooted. The network will be considered ‘at risk’ from 6:00 am until 10:00 am C2501-036

Components

Wired network, Wireless network

Schedule

January 22, 2025 6:00AM - January 22, 2025 7:00AM GMT

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January 22, 2025 6:00AM GMT

[Update] Scheduled maintenance is starting.

January 22, 2025 7:00AM GMT

[Update] Scheduled maintenance is complete.