October 2024

At risk notification: Essential Network Maintenance on Monday 21 October, 5 pm to 7 pm

October 21, 2024 7:00PM BST

At risk notification: Essential Network Maintenance on Monday 21 October, 5 pm to 7 pmPlanned Maintenance

Description

IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change will cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact the IT Services Desk, bristol.ac.uk/it-services/contacts, if you have any questions or concerns regarding this work. (Ref: C2409-154)

Components

Wired network, Wireless network, Other services

Schedule

October 21, 2024 5:00PM - October 21, 2024 7:00PM BST

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October 21, 2024 5:00PM BST

[Update] Scheduled maintenance is starting.

October 21, 2024 7:00PM BST

[Update] Scheduled maintenance is complete.

September 2024

Network Maintenance - Saturday 28th September (9 am–3 pm)

September 28, 2024 3:00PM BST

Network Maintenance - Saturday 28th September (9 am–3 pm)Planned Maintenance

Description

IT Services will be undertaking Critical Network maintenance which will be taking place on Saturday 28th September (9am–3pm). Whilst every effort has been made to ensure the planned maintenance goes without incident services in Bristol should be considered ‘at-risk’ during this period. Please contact the IT Service Desk bristol.ac.uk/it-services/contacts if you have any questions or concerns regarding this work. C2406-140

Components

Wired network, Wireless network

Schedule

September 28, 2024 9:00AM - September 28, 2024 3:00PM BST

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September 28, 2024 9:00AM BST

[Update] Scheduled maintenance is starting.

September 28, 2024 3:00PM BST

[Update] Scheduled maintenance is complete.

Essential network maintenance: Between 5 pm and 6 pm on Thursday 5 September

September 5, 2024 6:00PM BST

Essential network maintenance: Between 5 pm and 6 pm on Thursday 5 SeptemberPlanned Maintenance

Description

IT Services will perform essential network maintenance on Thursday, September 5, between 5:00 p.m. and 6:00 p.m. Whilst every effort has been made to ensure the planned maintenance goes without incident services in Bristol should be considered ‘at-risk’ during this period. Please contact the IT Services Desk, bristol.ac.uk/it-services/contacts if you have any questions or concerns regarding this work. (Ref: C2401-196)

Components

Departmental Filestore, Student Information Systems (SITS), Telephony, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

September 5, 2024 5:00PM - September 5, 2024 6:00PM BST

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September 5, 2024 5:00PM BST

[Update] Scheduled maintenance is starting.

September 5, 2024 6:00PM BST

[Update] Scheduled maintenance is complete.

August 2024

Network Outage at Woodland Court

August 23, 2024 10:38AM BST

Network Outage at Woodland CourtPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Wired network, Wireless network

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August 22, 2024 12:16PM BST

[Investigating] There is an outage at Woodland Court that is currently being investigated by the Network Campus team. Wired & wireless affected. Further updates to follow.

August 22, 2024 2:39PM BST

[Investigating] The investigating IT Networks team are having access issues with this location due to a third-party and are unable to fully identify the issue as a result. Updates will be posted once access is gained and issues are ascertained.

August 23, 2024 10:38AM BST

[Resolved] The issues affecting Woodland Court have now been resolved.

Essential network maintenance: Brief interruptions to services between 7am and 8am on 20 August 2024

August 20, 2024 8:00AM BST

Essential network maintenance: Brief interruptions to services between 7am and 8am on 20 August 2024 Planned Maintenance

Description

On Tuesday, August 20, between 7am and 8am. Essential maintenance will be carried out by our service provider. The expected user impact is minimal as connectivity will be forced to use the secondary link before the work starts and will be moved back to the primary link.

Components

Wired network, Wireless network

Schedule

August 20, 2024 7:00AM - August 20, 2024 8:00AM BST

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August 20, 2024 7:00AM BST

[Update] Scheduled maintenance is starting.

August 20, 2024 8:00AM BST

[Update] Scheduled maintenance is complete.

Essential network maintenance: Brief interruptions to services between 5pm and 8pm on 19 August 2024

August 19, 2024 8:00PM BST

Essential network maintenance: Brief interruptions to services between 5pm and 8pm on 19 August 2024Planned Maintenance

Description

On Monday, August 19, between 5 pm and 8 pm, essential network maintenance will take place to conduct a failover test following the recent reconfiguration of our core network. While every effort has been made to ensure there is minimal impact to services, we anticipate that during this change there will be two small interruptions to the network traffic (affecting both wired and wireless) when we remove and reconnect, and services may experience a very brief interruption. These interruptions will happen around 5.30 pm and 7.15 pm. These interruptions to the network will impact access to services hosted on campus and access from campus to online services, including some telephony. We are engaging with key service owners to help mitigate any impact. The network should recover without manual intervention, but IT staff will be on standby during the work to monitor key services and act if required. As always, with changes like this, the network will be classed as ‘at-risk’ for the duration of the work. If you have any concerns or questions regarding this work, please contact the IT Services Desk, bristol.ac.uk/it-services/contacts (Ref: C2407-389)

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Departmental Filestore, Microsoft Office 365 (Outlook, OneDrive), Printing (staff and students), Remote desktop (staff, student, other), Telephony, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

August 19, 2024 5:00PM - August 19, 2024 8:00PM BST

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August 19, 2024 5:00PM BST

[Update] Scheduled maintenance is starting.

August 19, 2024 8:00PM BST

[Update] Scheduled maintenance is complete.

Power issues at Dorothy Hodgkins Building

August 14, 2024 12:58PM BST

Power issues at Dorothy Hodgkins BuildingService Disruption

Incident Status

Service Disruption

Components

Wired network, Wireless network

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August 14, 2024 12:44PM BST

[Investigating] There are currently power issues reported at DHB. These are being investigated by Estates team. Wired & wireless network therefore affected. Further updates to follow.

August 14, 2024 12:58PM BST

[Resolved] The issues at DHB have now been resolved.

July 2024

At Risk Notification: Essential Network maintenance on Tuesday, 23 July, 5 pm-10 pm

July 23, 2024 10:00PM BST

At Risk Notification: Essential Network maintenance on Tuesday, 23 July, 5 pm-10 pmPlanned Maintenance

Description

As part of our work to ensure our University data centres are resilient, we are carrying out some essential maintenance on Tuesday, 23 July, 5.00 pm – 10.00 pm. Every effort has been made to test that the change goes without incident, but there is always a possibility of service disruption. IT staff will check services during the work to ensure prompt recovery should any issues arise. If you have any queries or concerns, please do not hesitate to contact the IT Service Desk, bristol.ac.uk/it-services/contacts (Ref: C2405-082)

Components

Websites and Intranets, Wired network, Wireless network, Other services

Schedule

July 23, 2024 5:00PM - July 23, 2024 10:00PM BST

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July 23, 2024 5:00PM BST

[Update] Scheduled maintenance is starting.

July 23, 2024 10:00PM BST

[Update] Scheduled maintenance is complete.

Essential network maintenance on Monday 15 July at 6 pm

July 15, 2024 6:30PM BST

Essential network maintenance on Monday 15 July at 6 pmPlanned Maintenance

Description

Essential network maintenance is needed to resolve a known issue. During the work, there will be a brief interruption at 6 pm to the following services. - VoIP and Openscape phones - MyERP - Print Release - Degree Ceremonies - Online timetables - SyllabusPlus Enterprise Timetabling - Datahub - ZD-PHYS calgary cluster compute services - ZD-MATH Cream Cluster - ZD-PHYS DICE cluster - H&L-SmartZoom - ZC-RX-Works - REXCO There will also be a brief interruption to the network at this time for QTIC, Langford, LoraWAN, Engine Shed and BCSG. Every effort will be made to minimise the impact on services, and IT staff will be on standby to ensure services recover as quickly as possible. If you have any concerns or questions regarding this work, please contact the IT Services Desk, bristol.ac.uk/it-services/contacts (Ref: C2407-102)

Components

myERP - Finance & HR system, Printing (staff and students), Telephony, Wired network, Wireless network, Other services

Schedule

July 15, 2024 6:00PM - July 15, 2024 6:30PM BST

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July 15, 2024 6:00PM BST

[Update] Scheduled maintenance is starting.

July 15, 2024 6:30PM BST

[Update] Scheduled maintenance is complete.

Network Maintenance - Saturday 13th July (9 am – 2 pm)

July 13, 2024 2:00PM BST

Network Maintenance - Saturday 13th July (9 am – 2 pm)Planned Maintenance

Description

Critical Network maintenance will be taking place on Saturday 13th July (9 am – 2 pm). Some network interruptions are anticipated during this time. C2311-265

Components

Wired network, Wireless network

Schedule

July 13, 2024 9:00AM - July 13, 2024 2:00PM BST

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July 13, 2024 9:00AM BST

[Update] Scheduled maintenance is starting.

July 13, 2024 2:00PM BST

[Update] Scheduled maintenance is complete.

June 2024

At risk notification: Network maintenance DC2 on Monday 17th June, 5pm-8pm

June 17, 2024 8:00PM BST

At risk notification: Network maintenance DC2 on Monday 17th June, 5pm-8pmPlanned Maintenance

Description

On Monday 17th June, between 5.00 pm and 8.00 pm, IT Services will undertake essential network maintenance in DC2. We do not anticipate any interruptions to services and every effort has been made to ensure the planned maintenance goes without incident. Services in DC2 should be considered ‘at-risk’ during this period. Please contact IT Services Desk, bristol.ac.uk/it-services/contacts, if you have any questions or concerns regarding this work. (Ref: C2403-188)

Components

Wired network, Wireless network

Schedule

June 17, 2024 5:00PM - June 17, 2024 8:00PM BST

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June 17, 2024 5:00PM BST

[Update] Scheduled maintenance is starting.

June 17, 2024 8:00PM BST

[Update] Scheduled maintenance is complete.

Power Outages affecting a number of UoB locations

June 17, 2024 10:18AM BST

Power Outages affecting a number of UoB locationsPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Wired network, Wireless network

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June 14, 2024 2:55PM BST

[Investigating] Power cuts have been reported in the BS1 area. A number of UoB buildings are suffering from network connection issues as a result. Current confirmed affected locations are: Augustines Courtyard Howard House National Grid are in the process of investigating and have indicated an estimated restoration time of 3pm today (14/06/2024)

June 14, 2024 3:54PM BST

[Monitoring] Power and networks have now been restored at Augustines Courtyard. There is still an issue at Howard House affecting the 1st floor comms room which is likely to have a knock-on effect to the wired/wireless for the Ground, 1st & 2nd floors. This issue has been raised with Estates to check power - IT Networks team are still waiting for power to return in the comms room.

June 17, 2024 10:18AM BST

[Resolved] This issue has now been fully resolved. Power back in Howard House.

Network issues at Badock Hall

June 7, 2024 9:35AM BST

Network issues at Badock HallPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Wired network, Wireless network

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May 31, 2024 11:59AM BST

[Identified] A fibre break has been identified at Badock Hall which means there are no wired/wireless connections available currently for Units 1, 2, 3 and 4. No workaround available. Third-party fibre contractors have been engaged and will attend but this will not be until next week.

June 4, 2024 8:03AM BST

[Identified] Third party fibre contractor have attended and confirmed that the issue is a fibre break. They are in the process of fault finding. The fix will not be immediate.

June 4, 2024 3:11PM BST

[Identified] 3rd party fibre contractors to return tomorrow (05/06) to continue work as fibre repairs required cannot be completed today.

June 5, 2024 10:43AM BST

[Identified] 3rd party contractor back onsite this morning (05/06) to repair the damaged cables. No estimated time of repair available as yet.

June 5, 2024 3:03PM BST

[Identified] 3rd party fibre contractors have been able to repair the cable issues affecting blocks 2, 3 & 4 at Badock Hall and they are now back online. They will return on Friday to fix the issues affecting block 1.

June 7, 2024 9:35AM BST

[Resolved] The fibre cable issues remaining in block 1 have now been fixed and wired/wireless network is available again. This incident is therefore now resolved.

May 2024

Issues at Deans Court (North Block)

May 23, 2024 11:05AM BST

Issues at Deans Court (North Block)Partial Service Disruption

Incident Status

Partial Service Disruption

Components

Wired network, Wireless network

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May 23, 2024 9:54AM BST

[Investigating] IT Services (Networks) are currently investigating some issues affecting Deans Court (North Block). These are believed to be related to electrical problems. Further updates to follow as more is known.

May 23, 2024 11:05AM BST

[Resolved] This issue is now resolved and Deans Court is back online

Power issue causing network outages

May 8, 2024 11:15AM BST

Power issue causing network outagesService Disruption

Incident Status

Service Disruption

Components

Wired network, Wireless network

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May 3, 2024 1:59PM BST

[Investigating] There is a power outage causing IT issues across multiple locations on campus currently. This is being investigated by IT Services & Campus Estates team. Current known affected buildings include Ada Lovelace, MVB and Ivy Gate. Some hospitals with a UoB network in them may also be affected. Once power is restored some IT services will still need to carry out checks at a local level before services come back online.

May 3, 2024 4:53PM BST

[Investigating] UoB Campus Division have reported that the power blips being experienced are believed to be the result of a transformer at the Bristol Royal Infirmary which has blown up. While National Grid and their contractors are working to switch the power ON it indirectly affects all local networks. This situation is outside of the control of UoB but the situation will continue to be monitored.

May 7, 2024 12:08PM BST

[Identified] There are currently still known issues affecting Ada Lovelace Building, Fry Building, MVB, 67 St Michaels Hill and Drama. IT Services are still working with UoB Campus Division on this matter.

May 7, 2024 4:10PM BST

[Identified] The only remaining location still affected by the power/network issues that were originally reported on Friday (03/05) is Drama. Issues in all the other affected areas have now been resolved by the UoB Campus Division in conjunction with IT Services

May 8, 2024 11:15AM BST

[Resolved] All previously affected locations are now back online.

Wireless and wired network outages - Essential network maintenance will take place on Thursday 2 May between 5.30 pm and 9.00 pm

May 2, 2024 9:00PM BST

Wireless and wired network outages - Essential network maintenance will take place on Thursday 2 May between 5.30 pm and 9.00 pmPlanned Maintenance

Description

Essential network maintenance will take place on Thursday, 2 May, from 5.30 pm to 9.00 pm. During this period, there will be a break to the network on two occasions, each lasting 30 minutes. During these two periods, staff and students on campus will be unable to connect to services, and those off campus will be unable to access services hosted on-site. This will also impact services hosted on site that require internet access to function. We apologise for the inconvenience this may cause. If you have questions or concerns regarding this work please contact the IT Services Desk, bristol.ac.uk/it-services/contacts. (Ref C2405-011)

Components

Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, Printing (staff and students), Student Information Systems (SITS), Wired network, Wireless network

Schedule

May 2, 2024 5:30PM - May 2, 2024 9:00PM BST

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May 2, 2024 5:30PM BST

[Update] Scheduled maintenance is starting.

May 2, 2024 9:00PM BST

[Update] Scheduled maintenance is complete.

April 2024

Essential maintenance on our Database Systems on 30th April (C2404-193)

April 30, 2024 8:30AM BST

Essential maintenance on our Database Systems on 30th April (C2404-193)Planned Maintenance

Description

There is essential maintenance scheduled on one of our Database Systems for Tuesday 30th April 07:30 to 08:30. The following applications / services will be unavailable at this time. Data Warehouse Business Objects Umbrella Service BO Reporting ~ Accommodation BO Reporting ~ Admissions BO Reporting ~ Alumni BO Reporting ~ Careers BO Reporting ~ Finance BO Reporting ~ HR BO Reporting ~ ITS BO Reporting ~ Planning BO Reporting ~ Students BO Reporting ~ Training IT Services apologises for any inconvenience this may cause. C2404-193

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

April 30, 2024 7:30AM - April 30, 2024 8:30AM BST

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April 30, 2024 7:30AM BST

[Update] Scheduled maintenance is starting.

April 30, 2024 8:30AM BST

[Update] Scheduled maintenance is complete.

Emergency network maintenance

April 29, 2024 8:00PM BST

Emergency network maintenance Planned Maintenance

Description

Emergency network maintenance is scheduled between 5:00 pm and 8:00 pm today, Monday 29th April. We anticipate a brief interruption to a few services listed below starting from 5:30 pm. Please note that the network will be at risk until the maintenance is completed. Impacted Services: QTIC, Lorawan, Langford Vets, BCSG, TNP and BDFI (ref C2404-307)

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

April 29, 2024 5:00PM - April 29, 2024 8:00PM BST

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April 29, 2024 5:00PM BST

[Update] Scheduled maintenance is starting.

April 29, 2024 8:00PM BST

[Update] Scheduled maintenance is complete.

Network Maintenance - Tuesday 16th April 2024 - 5:00-7:00 PM

April 16, 2024 7:23PM BST

Network Maintenance - Tuesday 16th April 2024 - 5:00-7:00 PMPlanned Maintenance

Description

Essential network maintenance is scheduled between 5:00 pm and 7:00 pm today, Tuesday 16th April. We anticipate a brief interruption to a few services listed below starting from 5:00 pm. Please note that the network will be at risk until the maintenance is completed. Impacted Services: QTIC Lorawan Langford Vets BCSG (ref C2403-075)

Components

Wired network, Wireless network

Schedule

April 16, 2024 5:00PM - April 16, 2024 7:00PM BST

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April 16, 2024 6:12PM BST

[Update] Maintenance for this planned work started at 5pm this evening

April 16, 2024 7:23PM BST

[Update] This planned maintenance work is now complete

Network & Telephony Connection Issues

April 11, 2024 11:26AM BST

Network & Telephony Connection IssuesOperational

Incident Status

Operational

Components

Telephony, Wired network, Wireless network

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April 11, 2024 11:26AM BST

[Resolved] There was an issue reported yesterday evening (10/04/24) that affected wired & wireless network and telephony connections between approximately 18:15 and 21:30. These issues are now resolved .