April 2024

Network maintenance Weds 10th April 5-8pm

April 10, 2024 8:00PM BST

Network maintenance Weds 10th April 5-8pmPlanned Maintenance

Description

Essential network maintenance is scheduled between 5:00 pm and 8:00 pm today, Wednesday, 10th April. We anticipate a brief interruption to a few services listed below starting from 6:00 pm, lasting approximately 10 minutes. Please note that the network will be at risk until the maintenance is completed. Impacted Services: QTIC Lorawan Langford Vets BCSG (ref C2403-075)

Components

Wired network, Wireless network

Schedule

April 10, 2024 5:00PM - April 10, 2024 8:00PM BST

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April 10, 2024 5:00PM BST

[Update] Scheduled maintenance is starting.

April 10, 2024 8:00PM BST

[Update] Scheduled maintenance is complete.

No Network - Life Sciences Building - Part of Ground Floor

April 8, 2024 1:09PM BST

No Network - Life Sciences Building - Part of Ground FloorPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Wired network

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April 8, 2024 8:33AM BST

[Investigating] There are issues with the Wired Network on part of the ground floor of the Life Sciences Building following electrical testing carried out at the weekend. Network Campus team are currently investigating. Further updates to follow.

April 8, 2024 1:09PM BST

[Resolved] This issue has now been resolved.

No Network - Wyndhurst Farm, Langford

April 5, 2024 10:52PM BST

No Network - Wyndhurst Farm, LangfordService Disruption

Incident Status

Service Disruption

Components

Wired network, Wireless network

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March 26, 2024 8:57AM GMT

[Investigating] Network Campus team are currently investigating an issue affecting the wired & wireless network at the above location. Further updates to follow.

March 26, 2024 12:06PM GMT

[Identified] Issue identified as potential fibre break. Third party fibre contractor will investigate further when onsite tomorrow at 09:30

March 27, 2024 12:53PM GMT

[Identified] I209960 - Fibre contractors found that there is a break in the fibre in the area around the Wyndhurst farm building. We are working to identify the route of the cable and possible location of the break. Once this is established we will communicate a repair plan.

March 27, 2024 1:26PM GMT

[Identified] 3rd party fibre contractors have attended and confirmed there is a break in the fibre in the area around Wyndhurst Farm building. Once the route of the cable and the location of the break has been established then a repair plan will be communicated. This is not expected to be completed before the bank holiday weekend. Currently no workaround available.

March 28, 2024 4:12PM GMT

[Identified] 3rd party fibre contractor will attend to repair the broken fibre on Thurs 4th April.

April 3, 2024 3:54PM BST

[Identified] Third party fibre contractor has confirmed they will be onsite at 09:30 tomorrow (04/04) to start the fibre repair.

April 5, 2024 10:52PM BST

[Resolved] The 3rd party fibre contractor has repaired the fibre break and service has been restored.

March 2024

At risk notification: Essential network maintenance on Wednesday 27 March, 8am-10am

March 27, 2024 10:00AM GMT

At risk notification: Essential network maintenance on Wednesday 27 March, 8am-10amPlanned Maintenance

Description

On Wednesday 27 March, between 8.00 am and 10.00 am, IT Services will undertake essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, there is always some risk with such work. Services should be considered ‘at-risk’ during this period. Please contact IT Services Desk, bristol.ac.uk/it-services/contacts, if you have any questions or concerns regarding this work. (Ref: C2307-265)

Components

Wired network, Wireless network

Schedule

March 27, 2024 8:00AM - March 27, 2024 10:00AM GMT

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March 27, 2024 8:00AM GMT

[Update] Scheduled maintenance is starting.

March 27, 2024 10:00AM GMT

[Update] Scheduled maintenance is complete.

Essential upgrade to University wired and wireless service - 26 March, 6am to 8am

March 26, 2024 8:00AM GMT

Essential upgrade to University wired and wireless service - 26 March, 6am to 8amPlanned Maintenance

Description

Essential upgrades are required to elements of the wired and wireless network services. Work will occur across campus between 6 am and 8am over four days. - Tuesday 19 March - Wednesday 20 March - Thursday 21 March - Tuesday 26 March Details can be found on the new item at uob.sharepoint.com/sites/itservices/SitePages/network-upgrade-march-2024.aspx Tuesday 26 March, 06:00 – 08:00 The following locations will experience a short break to wireless and wired connection during the time above: Life Sciences Building David Smith Building Ivy Gate If you have any questions or concerns regarding this work, please contact the IT Service Desk by using the IT self-service site or calling 0117 428 2100 | 82100 (internal). (Ref: C2401-100)

Components

Wired network, Wireless network

Schedule

March 26, 2024 6:00AM - March 26, 2024 8:00AM GMT

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March 26, 2024 6:00AM GMT

[Update] Scheduled maintenance is starting.

March 26, 2024 8:00AM GMT

[Update] Scheduled maintenance is complete.

At-Risk Notification: Essential Network Changes for Data Centre Move between Friday 23 February to Monday 11 March

March 25, 2024 11:03AM GMT

At-Risk Notification: Essential Network Changes for Data Centre Move between Friday 23 February to Monday 11 MarchPlanned Maintenance

Description

We are moving services and infrastructure from our external Data Centre (DC3) to our on-campus Data Centre between 23 February to 11 March. Owners of affected services have been informed, and the proposed downtime should have a limited impact. Some services will be less resilient until the move is complete. We have conducted extensive testing, and we do not anticipate any loss of service beyond those identified. However, this is a change to the network, and as such, there is always a risk. We understand the importance of maintaining uninterrupted IT services and are committed to ensuring that this move is successful with minimal impact on our users. We appreciate your understanding and cooperation during this period of transition. For any concerns or further information, please do not hesitate to contact the IT Service Desk, bristol.ac.uk/it-services/contacts (Ref: C2401-247)

Components

myERP - Finance & HR system, Wired network, Other services

Schedule

February 23, 2024 9:00AM - March 11, 2024 5:00PM GMT

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February 23, 2024 10:55AM GMT

[Update] Work beginning

March 25, 2024 11:03AM GMT

[Update] Work completed successfully.

Essential upgrade to University wired and wireless service - 21 March, 6am to 8am

March 21, 2024 8:00AM GMT

Essential upgrade to University wired and wireless service - 21 March, 6am to 8amPlanned Maintenance

Description

Essential upgrades are required to elements of the wired and wireless network services. Work will occur across campus between 6 am and 8am over four days. - Tuesday 19 March - Wednesday 20 March - Thursday 21 March - Tuesday 26 March Details can be found on the new item at uob.sharepoint.com/sites/itservices/SitePages/network-upgrade-march-2024.aspx Thursday 21 March, 06:00 – 08:00 The following locations will experience a short break to wireless and wired connection during the time above: Bristol Royal Infirmary BCH Chapter House WhiteFriars St Michael's Hill (CRIC) Oncology Bristol Heart Institute Education Centre Chemistry Biomedical Sciences Building Medical and Vet School Clifton Residences 31-37 St Michael’s Hill 39-41 St Michael’s Hill 45 St Michael’s Hill 61-63 St Michael’s Hill 65 St Michael’s Hill 67 St Michael’s Hill 69 St Michael’s Hill Royal Fort Security Lodge 5 Tyndalls Avenue Royal Fort House Cotham House Hampton House Oldbury House Hillside/Woodside Staff Counselling 12 Osborne Villas Hawthorns Residences 43 Woodland Road The Grange/Multifaith Chaplaincy Coombe Dingle Northwell House 121 Redland Road 25-27 Belgrave Road Sports Centre 67, 79 and 97 Woodland Road Watershed Barton Hill Fry Building If you have any questions or concerns regarding this work, please contact the IT Service Desk by using the IT self-service site or calling 0117 428 2100 | 82100 (internal). (Ref: C2401-100)

Components

Wired network, Wireless network

Schedule

March 21, 2024 6:00AM - March 21, 2024 8:00AM GMT

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March 21, 2024 6:00AM GMT

[Update] Scheduled maintenance is starting.

March 21, 2024 8:00AM GMT

[Update] Scheduled maintenance is complete.

Essential upgrade to University wired and wireless service - 20 March, 6am to 8am

March 20, 2024 8:00AM GMT

Essential upgrade to University wired and wireless service - 20 March, 6am to 8amPlanned Maintenance

Description

Essential upgrades are required to elements of the wired and wireless network services. Work will occur across campus between 6 am and 8am over four days. - Tuesday 19 March - Wednesday 20 March - Thursday 21 March - Tuesday 26 March Details can be found on the new item at uob.sharepoint.com/sites/itservices/SitePages/network-upgrade-march-2024.aspx Wednesday 20 March, 06:00 – 08:00 The following locations will experience a short break to wireless and wired connection during the time above: Southmead Hospital (UoB buildings) Stoke Bishop Residences Langford Campus Ada Lovelace Building 65/67 St Michaels Hill Physics Workshop Geography Wills Memorial Building Earth Sciences Browns Inner Court NSQI Physics Queens Building Tower View Richmond Building Woodland Road Priory Road Howard House Hawthorns 26/27 St Michaels Park Tyndalls Park Road If you have any questions or concerns regarding this work, please contact the IT Service Desk by using the IT self-service site or calling 0117 428 2100 | 82100 (internal). (Ref: C2401-100)

Components

Wired network, Wireless network

Schedule

March 20, 2024 6:00AM - March 20, 2024 8:00AM GMT

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March 20, 2024 6:00AM GMT

[Update] Scheduled maintenance is starting.

March 20, 2024 8:00AM GMT

[Update] Scheduled maintenance is complete.

Essential upgrade to University wired and wireless service - 19 March, 6am to 8am

March 19, 2024 8:00AM GMT

Essential upgrade to University wired and wireless service - 19 March, 6am to 8amPlanned Maintenance

Description

Essential upgrades are required to elements of the wired and wireless network services. Work will occur across campus between 6 am and 8am over four days. - Tuesday 19 March - Wednesday 20 March - Thursday 21 March - Tuesday 26 March Details can be found on the new item at uob.sharepoint.com/sites/itservices/SitePages/network-upgrade-march-2024.aspx Tuesday 19 March, 06:00 – 08:00 The following locations will experience a short break to wireless and wired connection during the time above: Augustine’s Courtyard Barley House Oakfield House Canynge Hall Beacon House 1-5 Whiteladies Road Victoria Rooms Howard House Berkeley Square Buildings 1 Cathedral Square City Centre Residences Arts and Social Sciences Library Dorothy Hodgkins Building Old Park Hill If you have any questions or concerns regarding this work, please contact the IT Service Desk by using the IT self-service site or calling 0117 428 2100 | 82100 (internal). (Ref: C2401-100)

Components

Wired network, Wireless network

Schedule

March 19, 2024 6:00AM - March 19, 2024 8:00AM GMT

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March 19, 2024 6:00AM GMT

[Update] Scheduled maintenance is starting.

March 19, 2024 8:00AM GMT

[Update] Scheduled maintenance is complete.

Network down in Queens Library

March 18, 2024 10:03AM GMT

Network down in Queens LibraryService Disruption

Incident Status

Service Disruption

Components

Wired network, Wireless network

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March 18, 2024 9:42AM GMT

[Investigating] There is currently no network (wired or wireless) in Queens Library. Network Campus team are investigating the issue.

March 18, 2024 10:03AM GMT

[Resolved] This issue is now Resolved.

February 2024

Wireless network maintenance: Wednesday, 28 February, 5 Tyndall Avenue

February 28, 2024 6:00PM GMT

Wireless network maintenance: Wednesday, 28 February, 5 Tyndall Avenue Planned Maintenance

Description

We are undertaking maintenance to our wireless network. Details of the Interim Wi-Fi Project can be found at uob.sharepoint.com/sites/itservices/SitePages/Interim-Wi-Fi-Project.aspx The work will take place on Wednesday, 28 February, between 8 am and 6 pm in the following locations: - 5 Tyndall Avenue You may temporarily experience a short outage to wireless at some time between 8am and 6pm whilst individual Access Points are replaced. If you are having wireless connection issues after 30 minutes, simply switch your Wi-Fi off and back on again to reconnect to the campus Wi-Fi network. If you have any queries or concerns, please do not hesitate to contact the IT Service Desk, bristol.ac.uk/it-services/contacts (Ref: C2401-280)

Components

Wired network

Schedule

February 28, 2024 8:00AM - February 28, 2024 6:00PM GMT

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February 28, 2024 8:00AM GMT

[Update] Scheduled maintenance is starting.

February 28, 2024 6:00PM GMT

[Update] Scheduled maintenance is complete.

At Risk Notification: Essential Network maintenance on Saturday , 17 February , 9 am-3pm

February 17, 2024 3:45PM GMT

At Risk Notification: Essential Network maintenance on Saturday , 17 February , 9 am-3pmPlanned Maintenance

Description

As part of our work to ensure our University data centres are resilient, we are carrying out some essential maintenance on Saturday , 17 February , 9 am-3pm. Every effort has been made to test that the change goes without incident, but there is always a possibility of service disruption. IT staff will check services during the work to ensure prompt recovery should any issues arise. If you have any queries or concerns, please do not hesitate to contact the IT Service Desk, bristol.ac.uk/it-services/contacts (Ref: C2401-062)

Components

Wired network, Wireless network, Other services

Schedule

February 17, 2024 9:00AM - February 17, 2024 3:00PM GMT

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February 17, 2024 12:08PM GMT

[Update] Work is underway

February 17, 2024 3:45PM GMT

[Update] Maintenance work complete.

Switches down in NSQI

February 12, 2024 11:29AM GMT

Switches down in NSQIPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Wired network

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February 12, 2024 9:10AM GMT

[Investigating] Reports received that there are five switches down in Centre for Nanoscience and Quantum Information (NSQI) this morning. This is power related and as a result of power testing that was being carried out on Saturday. Electrician on way to investigate. Wired network affected.

February 12, 2024 11:29AM GMT

[Resolved] Everything is now back in this location.

Network issues at Southmead Hospital

February 8, 2024 12:50PM GMT

Network issues at Southmead HospitalService Disruption

Incident Status

Service Disruption

Components

Wired network, Wireless network

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February 5, 2024 2:48PM GMT

[Investigating] We are currently investigating issues affecting the wired and wireless network at Southmead Hospital. Third party fibre contractors have been contacted and investigations ongoing. Local contacts have been made aware.

February 7, 2024 8:42AM GMT

[Investigating] Investigations continue. Third party fibre contractors are awaiting permission from Estates at Southmead to access the affected area.

February 7, 2024 10:09AM GMT

[Identified] Third party fibre contractor has identified the affected area and will be onsite on 08/02 to confirm fault location and replace damaged fibre. No further updates will be provided today unless there is a significant change in status. Next update tomorrow (08/02) by 10:00

February 7, 2024 3:49PM GMT

[Identified] Necessary permits have not been supplied by NHS Estates to allow third party fibre contractor to access the affected area on 08/02. New estimated repair time will be provided once availability of required permits has been confirmed. Staff onsite will still be able to access wireless network using NHS eduroam and use VPN to access most UoB resources.

February 8, 2024 10:41AM GMT

[Identified] Third party fibre contractor currently onsite (08/02) repairing the damaged section of fibre which will be replaced with a section of armoured cable. Repair is expected to be completed today. Further update to follow later.

February 8, 2024 12:50PM GMT

[Resolved] This issue is now resolved. The fibre has been repaired/replaced and the router is back online as of 12:00.

Network Issues - Deans Court

February 7, 2024 9:58AM GMT

Network Issues - Deans CourtService Disruption

Incident Status

Service Disruption

Components

Wired network, Wireless network

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February 7, 2024 8:46AM GMT

[Investigating] Wired and wireless network is affected in Flats 32 - 49. Potentially power related but Networks team who are investigating cannot access building until 9am.

February 7, 2024 9:58AM GMT

[Resolved] Issue now resolved. Network restored at 09:52

At risk notification: Essential Network Maintenance on Thursday 1 February, 5pm to 7pm

February 1, 2024 7:00PM GMT

At risk notification: Essential Network Maintenance on Thursday 1 February, 5pm to 7pmPlanned Maintenance

Description

IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change will cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact IT Services Desk, bristol.ac.uk/it-services/contacts, if you have any questions or concerns regarding this work. (Ref C2312-114)

Components

Wired network, Wireless network

Schedule

February 1, 2024 5:00PM - February 1, 2024 7:00PM GMT

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February 1, 2024 5:00PM GMT

[Update] Scheduled maintenance is starting.

February 1, 2024 7:00PM GMT

[Update] Scheduled maintenance is complete.

January 2024

At risk notification: Essential Network Maintenance on Tuesday 30 January, 5pm to 7pm

January 30, 2024 7:00PM GMT

At risk notification: Essential Network Maintenance on Tuesday 30 January, 5pm to 7pmPlanned Maintenance

Description

IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change will cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact IT Services Desk, bristol.ac.uk/it-services/contacts, if you have any questions or concerns regarding this work. (Ref C2312-113)

Components

Wired network, Wireless network

Schedule

January 30, 2024 5:00PM - January 30, 2024 7:00PM GMT

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January 30, 2024 5:00PM GMT

[Update] Scheduled maintenance is starting.

January 30, 2024 7:00PM GMT

[Update] Scheduled maintenance is complete.

At risk notification: Essential Network Maintenance on Thursday 25 January, 5pm to 7pm

January 25, 2024 7:00PM GMT

At risk notification: Essential Network Maintenance on Thursday 25 January, 5pm to 7pmPlanned Maintenance

Description

IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change will cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact IT Services Desk, bristol.ac.uk/it-services/contacts, if you have any questions or concerns regarding this work. (Ref C2312-111)

Components

Wired network, Wireless network

Schedule

January 25, 2024 5:00PM - January 25, 2024 7:00PM GMT

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January 25, 2024 5:00PM GMT

[Update] Scheduled maintenance is starting.

January 25, 2024 7:00PM GMT

[Update] Scheduled maintenance is complete.

At risk notification: Essential Network Maintenance on Tuesday 23 January, 5pm to 7pm

January 23, 2024 7:00PM GMT

At risk notification: Essential Network Maintenance on Tuesday 23 January, 5pm to 7pmPlanned Maintenance

Description

IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change will cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact IT Services Desk, bristol.ac.uk/it-services/contacts, if you have any questions or concerns regarding this work. (Ref C2312-115)

Components

Wired network, Wireless network

Schedule

January 23, 2024 5:00PM - January 23, 2024 7:00PM GMT

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January 23, 2024 5:00PM GMT

[Update] Scheduled maintenance is starting.

January 23, 2024 7:00PM GMT

[Update] Scheduled maintenance is complete.

December 2023

Network update Wednesday 13th December 06:00 – 07:00

December 13, 2023 7:00AM GMT

Network update Wednesday 13th December 06:00 – 07:00Planned Maintenance

Description

Essential firmware updates will be applied from 6am on Wednesday 13th December. A brief outage of around 10 minutes will be necessary whilst the network devices are rebooted. The network will be considered ‘at risk’ until 10:00 Ref. C2311-103

Components

Wired network, Wireless network

Schedule

December 13, 2023 6:00AM - December 13, 2023 7:00AM GMT

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December 13, 2023 6:00AM GMT

[Update] Scheduled maintenance is starting.

December 13, 2023 7:00AM GMT

[Update] Scheduled maintenance is complete.