IT Service Status

June 2019

RDSF file store currently unavailable June 6, 2019 1:52PM BST: RDSF file store currently unavailableService Disruption
Incident Status
Service Disruption

Components
High Performance Computing, Research Data Storage Facility (RDSF)

June 5, 2019 9:19AM BST
[Identified] There is currently a problem with the Research Data Storage Facility (RDSF). Work is taking place to recover the service, but as some file systems may take longer then others so an exact time for a return to service cannot be identified. It is anticipated that all file systems will be recovered by Wednesday morning.

June 5, 2019 2:17PM BST
[Identified] We are still working to resolve the RDSF issues and hope that we may be able to restore access to some projects by the end of the day. We will continue to work to restore access to all projects as soon as possible. We are very sorry for the inconvenience caused. If you have any queries, please email hpc-help@bristol.ac.uk and we will respond.

June 6, 2019 1:52PM BST
[Resolved] Access to the Research Data Storage Facility has now been restored.

Blue Crystal Phase 3 unavailable September 4, 2018 2:00PM BST: Blue Crystal Phase 3 unavailableService Disruption
Incident Status
Service Disruption

Components
High Performance Computing

September 3, 2018 9:54AM BST
[Identified] The Blue Crystal phase 3 service is currently down. We are working to resolve the problem and return the system to use as soon as possible.

September 4, 2018 2:00PM BST
[Resolved] Issues with the RDSF service have now been resolved.

BlueCrystal 3 and a number of Research clusters will be unavailable August 2, 2017 3:07PM BST: BlueCrystal 3 and a number of Research clusters will be unavailablePlanned Maintenance
Description
On Wednesday 26th July BlueCrystal 3 and a number of Research clusters will be unavailable for the day (exact times have not been confirmed) due to essential maintenance to the Data Centre infrastructure based in the Physics Tank Room. The downtime in service is due to enhancements to the electrical backup feeding these systems. We had hoped that we could avoid any downtime to services but recent investigations have highlighted issues that mean that is unavoidable. We need to complete this work as soon as possible to remove the risk of future power failures to the room and before UCAS application confirmation begins. We apologise for the short notice and any inconvenience this downtime will cause. Please contact the IT Services Desk if you have any questions regarding this work.

Components
High Performance Computing

Schedule
July 26, 2017 8:00AM - July 26, 2017 8:00PM BST

August 2, 2017 3:06PM BST
[Update] Completed

August 2, 2017 3:07PM BST
[Update] Completed

Power cut affecting BC2 and BC3 June 27, 2017 8:57AM BST: Power cut affecting BC2 and BC3 Operational
Incident Status
Operational

Components
High Performance Computing

June 21, 2017 11:32AM BST
[Investigating] There has been a power cut which has taken out BC2 and BC3. We are working to restore the systems.

June 27, 2017 8:57AM BST
[Resolved] Apologies for any inconvenience caused. The issues from earlier last week have now been resolved.

RDSF issues April 21, 2017 10:23AM BST: RDSF issuesPartial Service Disruption
Incident Status
Partial Service Disruption

Components
High Performance Computing

April 21, 2017 10:02AM BST
[Investigating] We are experiencing issues with writing to files to the RDSF this morning. We are working to resolve and will keep you updated. There will be a short interruption in access to the RDSF in the next 10 minutes whilst we seek to resolve the issue.

April 21, 2017 10:23AM BST
[Resolved] The issue should now be resolved. You may need to log off and back on to regain access to the RDSF.

HPC BC 2 & 3 Performance limited December 8, 2016 12:12PM GMT: HPC BC 2 & 3 Performance limitedDegraded Performance
Incident Status
Degraded Performance

Components
High Performance Computing

November 25, 2016 12:06AM GMT
[Identified] A temporary power failure to the campus has resulted in some of the BlueCrystal nodes temporarily becoming unavailable. Performance will be limited until these can be checked and returned to service.

November 25, 2016 4:06PM GMT
[Identified] See acrc.bris.ac.uk for more detailed status.

December 2, 2016 9:11AM GMT
[Identified] Blue Crystal 3 is now fully operational. We are still working to restore service on Bluecrystal Phase 2. However, there have been some technical difficulties which have caused delays. We hope that Bluecrstal Phase 2 will be back in service early next week.

December 7, 2016 10:40AM GMT
[Identified] Work continues to bring BlueCrystal Phase 2 back into service. We hope to provide a further update later today.

December 8, 2016 12:12PM GMT
[Resolved] BlueCrystal Phase 2 will be turned back on today. However, the infiniband network will not be available so jobs will be limited to a single node. The latest updates are available here: acrc.bris.ac.uk

HPC limited service August 22, 2016 12:28PM BST: HPC limited serviceDegraded Performance
Incident Status
Degraded Performance

Components
High Performance Computing

August 4, 2016 11:12AM BST
[Monitoring] BlueCrystal Phase 3 is providing a limited service. Phase 2 is currently shut down due to cooling issues and only the head nodes and storage are available on the departmental machines. The position is being closely monitored.

August 22, 2016 12:28PM BST
[Resolved] BlueCrystal Phase 3 is now fully operational.