October 2024

Network maintenance 12 Priory Road: Tues 29 October 9:00 am to 5:00 pm

October 29, 2024 5:00PM GMT

Network maintenance 12 Priory Road: Tues 29 October 9:00 am to 5:00 pmPlanned Maintenance

Description

We are undertaking network maintenance today in 12 Priory Road. This may cause brief losses of wired and wireless network connectivity in blocks D, E, and F. We apologise for the inconvenience.

Components

Wired network, Wireless network

Schedule

October 29, 2024 9:00AM - October 29, 2024 5:00PM GMT

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October 29, 2024 11:27AM GMT

[Update] Scheduled maintenance is starting.

October 29, 2024 5:00PM GMT

[Update] Scheduled maintenance is complete.

Essential wireless network maintenance: Tuesday 29 October

October 29, 2024 8:30AM GMT

Essential wireless network maintenance: Tuesday 29 OctoberPlanned Maintenance

Description

Due to essential maintenance, Students/Staff around campus may see 3 short outages of less than a couple of minutes to WiFi. The outage will take place on Tuesday 29th October at 6am - 8:30am outside of business hours across campus and in these residences: Accommodation @ 33 Langford Old/New Hostels Osborne Villas St Michaels Hill (61/63) (Change Ref: C2409-158)

Components

Wired network, Wireless network

Schedule

October 29, 2024 6:00AM - October 29, 2024 8:30AM GMT

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October 29, 2024 6:00AM GMT

[Update] Scheduled maintenance is starting.

October 29, 2024 8:30AM GMT

[Update] Scheduled maintenance is complete.

At risk notification: Essential Network Maintenance on Monday 28th October, 5 pm to 7 pm

October 28, 2024 7:30PM GMT

At risk notification: Essential Network Maintenance on Monday 28th October, 5 pm to 7 pmPlanned Maintenance

Description

IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change will cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact the IT Services Desk, bristol.ac.uk/it-services/contacts, if you have any questions or concerns regarding this work. (Ref: C2409-155)

Components

Wired network, Wireless network

Schedule

October 28, 2024 5:00PM - October 28, 2024 7:30PM GMT

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October 28, 2024 5:00PM GMT

[Update] Scheduled maintenance is starting.

October 28, 2024 7:30PM GMT

[Update] Scheduled maintenance is complete.

At risk notification: Essential Network Maintenance on Thurs 24th October, 5 pm to 7 pm

October 24, 2024 7:30PM BST

At risk notification: Essential Network Maintenance on Thurs 24th October, 5 pm to 7 pmPlanned Maintenance

Description

IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change will cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact the IT Services Desk, bristol.ac.uk/it-services/contacts, if you have any questions or concerns regarding this work. (Ref: C2409-153)

Components

Wired network, Wireless network

Schedule

October 24, 2024 5:00PM - October 24, 2024 7:30PM BST

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October 24, 2024 5:00PM BST

[Update] Scheduled maintenance is starting.

October 24, 2024 7:30PM BST

[Update] Scheduled maintenance is complete.

Essential wireless network maintenance - Canynge Hall and Victoria Rooms - Tues 22nd October 7am-8am

October 22, 2024 8:00AM BST

Essential wireless network maintenance - Canynge Hall and Victoria Rooms - Tues 22nd October 7am-8amPlanned Maintenance

Description

Due to essential maintenance, Students/Staff across in Canynge Hall and Victoria Rooms may see a 15 minute outage to WiFi. The outage will take place on Tuesday 22nd October at 7am - 8am outside of business hours. Outage will only be seen in Canynge Hall and Victoria Rooms. Schedule: Tuesday 22nd October 7am – Tuesday 22nd October 8am (Change Ref: C2410-233)

Components

Wireless network

Schedule

October 22, 2024 7:00AM - October 22, 2024 8:00AM BST

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October 22, 2024 7:00AM BST

[Update] Scheduled maintenance is starting.

October 22, 2024 8:00AM BST

[Update] Scheduled maintenance is complete.

At risk notification: Essential Network Maintenance on Monday 21 October, 5 pm to 7 pm

October 21, 2024 7:00PM BST

At risk notification: Essential Network Maintenance on Monday 21 October, 5 pm to 7 pmPlanned Maintenance

Description

IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change will cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact the IT Services Desk, bristol.ac.uk/it-services/contacts, if you have any questions or concerns regarding this work. (Ref: C2409-154)

Components

Wired network, Wireless network, Other services

Schedule

October 21, 2024 5:00PM - October 21, 2024 7:00PM BST

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October 21, 2024 5:00PM BST

[Update] Scheduled maintenance is starting.

October 21, 2024 7:00PM BST

[Update] Scheduled maintenance is complete.

Essential maintenance to wifi - Tuesday 15th October 7am-8am

October 15, 2024 8:00AM BST

Essential maintenance to wifi - Tuesday 15th October 7am-8amPlanned Maintenance

Description

Due to essential maintenance, Students/Staff around in Ada lovelace and Augustines courtyard may see a 15 minute outage to WiFi. The outage will take place on Tuesday 15th October at 7am - 8am outside of business hours. Change Ref: C2409-183)

Components

Wireless network

Schedule

October 15, 2024 7:00AM - October 15, 2024 8:00AM BST

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October 15, 2024 7:00AM BST

[Update] Scheduled maintenance is starting.

October 15, 2024 8:00AM BST

[Update] Scheduled maintenance is complete.

Essential maintenance to wifi - Tuesday 8th October

October 8, 2024 8:30AM BST

Essential maintenance to wifi - Tuesday 8th October Planned Maintenance

Description

Students/Staff around campus may see 3 short outages of less than a couple of minutes to WiFi. The outage will take place on Tuesday 8th October at 6am - 8:30am outside of business hours across campus and in these residences: Accommodation @ 33 Langford Old/New Hostels Osborne Villas St Michaels Hill (61/63) (Change Ref: C2409-158)

Components

Wireless network

Schedule

October 8, 2024 6:00AM - October 8, 2024 8:30AM BST

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October 8, 2024 6:00AM BST

[Update] Scheduled maintenance is starting.

October 8, 2024 8:30AM BST

[Update] Scheduled maintenance is complete.

Potential Network Disruption

October 4, 2024 3:45PM BST

Potential Network DisruptionPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Wireless network

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September 30, 2024 11:33AM BST

[Identified] IT Services have identified a network issue that MAY cause potential disruption to teaching in the following locations due to access points rebooting: Wills Memorial Building Queens Building Biomedical Building Beacon House Ada Lovelace Building Chemistry Building This issue has been rasied as an incident with the 3rd party support.

October 4, 2024 3:45PM BST

[Resolved] This issue is now resolved.

September 2024

Network Maintenance - Saturday 28th September (9 am–3 pm)

September 28, 2024 3:00PM BST

Network Maintenance - Saturday 28th September (9 am–3 pm)Planned Maintenance

Description

IT Services will be undertaking Critical Network maintenance which will be taking place on Saturday 28th September (9am–3pm). Whilst every effort has been made to ensure the planned maintenance goes without incident services in Bristol should be considered ‘at-risk’ during this period. Please contact the IT Service Desk bristol.ac.uk/it-services/contacts if you have any questions or concerns regarding this work. C2406-140

Components

Wired network, Wireless network

Schedule

September 28, 2024 9:00AM - September 28, 2024 3:00PM BST

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September 28, 2024 9:00AM BST

[Update] Scheduled maintenance is starting.

September 28, 2024 3:00PM BST

[Update] Scheduled maintenance is complete.

Essential Network Maintenance on Wednesday 25 September: 10 minute interruption to campus wireless and VPN service between 7.50pm and 8.20pm

September 25, 2024 8:20PM BST

Essential Network Maintenance on Wednesday 25 September: 10 minute interruption to campus wireless and VPN service between 7.50pm and 8.20pmPlanned Maintenance

Description

Essential network maintenance will take place on Wednesday, September 25, from 5 to 9 pm. During that work, the wireless service on campus and the VPN service will be briefly interrupted for 10 minutes between 7.50pm and 8.20pm. Services should be considered at risk during the work, but every effort will be made to ensure no additional interruption outside the above-mentioned period. The majority of Halls of Residence will not be affected by the wireless interruption, except for: - Accommodation @ 33 - Langford Old/New Hostels - Osborne Villas - St Michaels Hill (61/63) We apologise for any inconvenience that may be caused. Please contact the IT Service Desk if you have any questions or concerns, bristol.ac.uk/it-services/contacts (Ref: C2409-177)

Components

Wireless network, Other services

Schedule

September 25, 2024 7:50PM - September 25, 2024 8:20PM BST

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September 25, 2024 7:50PM BST

[Update] Scheduled maintenance is starting.

September 25, 2024 8:20PM BST

[Update] Scheduled maintenance is complete.

Essential network maintenance: Between 5 pm and 6 pm on Thursday 5 September

September 5, 2024 6:00PM BST

Essential network maintenance: Between 5 pm and 6 pm on Thursday 5 SeptemberPlanned Maintenance

Description

IT Services will perform essential network maintenance on Thursday, September 5, between 5:00 p.m. and 6:00 p.m. Whilst every effort has been made to ensure the planned maintenance goes without incident services in Bristol should be considered ‘at-risk’ during this period. Please contact the IT Services Desk, bristol.ac.uk/it-services/contacts if you have any questions or concerns regarding this work. (Ref: C2401-196)

Components

Departmental Filestore, Student Information Systems (SITS), Telephony, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

September 5, 2024 5:00PM - September 5, 2024 6:00PM BST

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September 5, 2024 5:00PM BST

[Update] Scheduled maintenance is starting.

September 5, 2024 6:00PM BST

[Update] Scheduled maintenance is complete.

August 2024

Network Outage at Woodland Court

August 23, 2024 10:38AM BST

Network Outage at Woodland CourtPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Wired network, Wireless network

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August 22, 2024 12:16PM BST

[Investigating] There is an outage at Woodland Court that is currently being investigated by the Network Campus team. Wired & wireless affected. Further updates to follow.

August 22, 2024 2:39PM BST

[Investigating] The investigating IT Networks team are having access issues with this location due to a third-party and are unable to fully identify the issue as a result. Updates will be posted once access is gained and issues are ascertained.

August 23, 2024 10:38AM BST

[Resolved] The issues affecting Woodland Court have now been resolved.

Essential network maintenance: Brief interruptions to services between 7am and 8am on 20 August 2024

August 20, 2024 8:00AM BST

Essential network maintenance: Brief interruptions to services between 7am and 8am on 20 August 2024 Planned Maintenance

Description

On Tuesday, August 20, between 7am and 8am. Essential maintenance will be carried out by our service provider. The expected user impact is minimal as connectivity will be forced to use the secondary link before the work starts and will be moved back to the primary link.

Components

Wired network, Wireless network

Schedule

August 20, 2024 7:00AM - August 20, 2024 8:00AM BST

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August 20, 2024 7:00AM BST

[Update] Scheduled maintenance is starting.

August 20, 2024 8:00AM BST

[Update] Scheduled maintenance is complete.

Essential network maintenance: Brief interruptions to services between 5pm and 8pm on 19 August 2024

August 19, 2024 8:00PM BST

Essential network maintenance: Brief interruptions to services between 5pm and 8pm on 19 August 2024Planned Maintenance

Description

On Monday, August 19, between 5 pm and 8 pm, essential network maintenance will take place to conduct a failover test following the recent reconfiguration of our core network. While every effort has been made to ensure there is minimal impact to services, we anticipate that during this change there will be two small interruptions to the network traffic (affecting both wired and wireless) when we remove and reconnect, and services may experience a very brief interruption. These interruptions will happen around 5.30 pm and 7.15 pm. These interruptions to the network will impact access to services hosted on campus and access from campus to online services, including some telephony. We are engaging with key service owners to help mitigate any impact. The network should recover without manual intervention, but IT staff will be on standby during the work to monitor key services and act if required. As always, with changes like this, the network will be classed as ‘at-risk’ for the duration of the work. If you have any concerns or questions regarding this work, please contact the IT Services Desk, bristol.ac.uk/it-services/contacts (Ref: C2407-389)

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Departmental Filestore, Microsoft Office 365 (Outlook, OneDrive), Printing (staff and students), Remote desktop (staff, student, other), Telephony, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

August 19, 2024 5:00PM - August 19, 2024 8:00PM BST

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August 19, 2024 5:00PM BST

[Update] Scheduled maintenance is starting.

August 19, 2024 8:00PM BST

[Update] Scheduled maintenance is complete.

Power issues at Dorothy Hodgkins Building

August 14, 2024 12:58PM BST

Power issues at Dorothy Hodgkins BuildingService Disruption

Incident Status

Service Disruption

Components

Wired network, Wireless network

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August 14, 2024 12:44PM BST

[Investigating] There are currently power issues reported at DHB. These are being investigated by Estates team. Wired & wireless network therefore affected. Further updates to follow.

August 14, 2024 12:58PM BST

[Resolved] The issues at DHB have now been resolved.

July 2024

At Risk Notification: Essential Network maintenance on Tuesday, 23 July, 5 pm-10 pm

July 23, 2024 10:00PM BST

At Risk Notification: Essential Network maintenance on Tuesday, 23 July, 5 pm-10 pmPlanned Maintenance

Description

As part of our work to ensure our University data centres are resilient, we are carrying out some essential maintenance on Tuesday, 23 July, 5.00 pm – 10.00 pm. Every effort has been made to test that the change goes without incident, but there is always a possibility of service disruption. IT staff will check services during the work to ensure prompt recovery should any issues arise. If you have any queries or concerns, please do not hesitate to contact the IT Service Desk, bristol.ac.uk/it-services/contacts (Ref: C2405-082)

Components

Websites and Intranets, Wired network, Wireless network, Other services

Schedule

July 23, 2024 5:00PM - July 23, 2024 10:00PM BST

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July 23, 2024 5:00PM BST

[Update] Scheduled maintenance is starting.

July 23, 2024 10:00PM BST

[Update] Scheduled maintenance is complete.

Essential network maintenance on Monday 15 July at 6 pm

July 15, 2024 6:30PM BST

Essential network maintenance on Monday 15 July at 6 pmPlanned Maintenance

Description

Essential network maintenance is needed to resolve a known issue. During the work, there will be a brief interruption at 6 pm to the following services. - VoIP and Openscape phones - MyERP - Print Release - Degree Ceremonies - Online timetables - SyllabusPlus Enterprise Timetabling - Datahub - ZD-PHYS calgary cluster compute services - ZD-MATH Cream Cluster - ZD-PHYS DICE cluster - H&L-SmartZoom - ZC-RX-Works - REXCO There will also be a brief interruption to the network at this time for QTIC, Langford, LoraWAN, Engine Shed and BCSG. Every effort will be made to minimise the impact on services, and IT staff will be on standby to ensure services recover as quickly as possible. If you have any concerns or questions regarding this work, please contact the IT Services Desk, bristol.ac.uk/it-services/contacts (Ref: C2407-102)

Components

myERP - Finance & HR system, Printing (staff and students), Telephony, Wired network, Wireless network, Other services

Schedule

July 15, 2024 6:00PM - July 15, 2024 6:30PM BST

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July 15, 2024 6:00PM BST

[Update] Scheduled maintenance is starting.

July 15, 2024 6:30PM BST

[Update] Scheduled maintenance is complete.

Network Maintenance - Saturday 13th July (9 am – 2 pm)

July 13, 2024 2:00PM BST

Network Maintenance - Saturday 13th July (9 am – 2 pm)Planned Maintenance

Description

Critical Network maintenance will be taking place on Saturday 13th July (9 am – 2 pm). Some network interruptions are anticipated during this time. C2311-265

Components

Wired network, Wireless network

Schedule

July 13, 2024 9:00AM - July 13, 2024 2:00PM BST

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July 13, 2024 9:00AM BST

[Update] Scheduled maintenance is starting.

July 13, 2024 2:00PM BST

[Update] Scheduled maintenance is complete.

June 2024

At risk notification: Network maintenance DC2 on Monday 17th June, 5pm-8pm

June 17, 2024 8:00PM BST

At risk notification: Network maintenance DC2 on Monday 17th June, 5pm-8pmPlanned Maintenance

Description

On Monday 17th June, between 5.00 pm and 8.00 pm, IT Services will undertake essential network maintenance in DC2. We do not anticipate any interruptions to services and every effort has been made to ensure the planned maintenance goes without incident. Services in DC2 should be considered ‘at-risk’ during this period. Please contact IT Services Desk, bristol.ac.uk/it-services/contacts, if you have any questions or concerns regarding this work. (Ref: C2403-188)

Components

Wired network, Wireless network

Schedule

June 17, 2024 5:00PM - June 17, 2024 8:00PM BST

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June 17, 2024 5:00PM BST

[Update] Scheduled maintenance is starting.

June 17, 2024 8:00PM BST

[Update] Scheduled maintenance is complete.