February 2020

Network incident affecting access to internal services

February 6, 2020 2:54PM GMT

Network incident affecting access to internal servicesService Disruption

Incident Status

Service Disruption

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

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February 5, 2020 10:39AM GMT

[Investigating] We are currently experiencing a problem with the University network. This means that a range of services hosted by the University are currently unavailable. This will affect access to Eduroam, websites, Sympa (sending to mailing lists), Departmental Filestore and logging onto University managed computers. This does not affect services hosted externally such as Microsoft Office 365. We are working to identify the cause and recover services. We apologise for the disruption and hope to have services back soon.

February 5, 2020 11:49AM GMT

[Investigating] We are still investigating the issue and we have updated the list of affected services. We will send another update after 1:00PM

February 5, 2020 1:38PM GMT

[Investigating] We are still investigating the incident affecting the University network, we have been working to resolve the issue and make improvements to allow services to work. You may have noticed that some services are now available, but they should be considered at risk as the main problem has not been fixed. We believe we know the cause of the problem and are currently working to recover all services, but we cannot confirm when. We’ll be providing a further update at 3:30PM

February 5, 2020 3:19PM GMT

[Monitoring] Working with our hardware supplier we have applied some changes to stabilise the network to allow services to become available. We are currently testing these services. We will continue to monitor the situation for the rest of the day and overnight. If you continue to have issues please contact the IT Service Desk. Thank you for your patience during this incident.

February 5, 2020 5:14PM GMT

[Monitoring] The following services are still impacted by this issue and are being investigated: SITS RXWorks MyERP Student printing (in certain areas)

February 6, 2020 9:58AM GMT

[Monitoring] The following services are still impacted by this issue and are being investigated: SITS MyERP RXWorks Printing BMS Wired network connections in various locations Oracle Applications Syllabus+

February 6, 2020 10:32AM GMT

[Identified] It has been identified that there are still some residual network issues causing impact to services. Further work will be taking place today. It is anticipated that this work should not affect services but there are inevitable risks to such work. We will provide an update later today. If you are seeing issues with other systems not mentioned above, please do contact the IT Service Desk, service-desk@bristol.ac.uk. Many thanks for your continued patience while we work to resolve this.

February 6, 2020 2:54PM GMT

[Resolved] Following additional work this morning we are pleased to announce that services are now working as usual and the University network is stable. If you continue to have any issues, you may need to restart your computer, printer or desktop application. If problems persist, please contact the IT Services Desk for assistance. Thank you for your understanding and patience as we recovered from this incident and to apologise for the inconvenience caused by this event.

December 2019

At risk notification for essential network maintenance on Sunday 8 December

December 8, 2019 4:00PM GMT

At risk notification for essential network maintenance on Sunday 8 DecemberPlanned Maintenance

Description

As part of the Infrastructure Modernisation Programme (IMPact) work to upgrade our networks, between 10am and 4pm on Sunday 8 December, essential network maintenance will be taking place to ensure resilience of services. Whilst every effort has been made to ensure the planned maintenance goes without incident, there is a possibility that the change could impact all live services. Although there is never a convenient time to conduct this work, we've scheduled this against the Critical Dates Calendar to ensure that we are minimising impact on the University. Please contact the IT Service Desk if you have any questions about this work: bristol.ac.uk/it-services/contacts

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

December 8, 2019 10:00AM - December 8, 2019 4:00PM GMT

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December 8, 2019 10:00AM GMT

[Update] Scheduled maintenance is starting.

December 8, 2019 4:00PM GMT

[Update] Scheduled maintenance is complete.

September 2019

Network configuration updates, Tuesday 3rd September

September 5, 2019 8:25AM BST

Network configuration updates, Tuesday 3rd SeptemberPlanned Maintenance

Description

Work on elements of the network infrastructure to improve and enhance the reliance of service will take place on Tuesday 3rd September between 17:00 and 20:00. This work is not expected to impact any live production services but all services should be considered at risk during this period. This is part of a series of proposed work taking place over the summer.

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Schedule

September 3, 2019 5:00PM - September 3, 2019 8:00PM BST

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September 5, 2019 8:25AM BST

[Update] this work has completed

December 2018

Phishing attack - Do not click on the green button to "Display Message"

December 11, 2018 4:00PM GMT

Phishing attack - Do not click on the green button to "Display Message"Security Issue

Incident Status

Security Issue

Components

Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive)

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December 4, 2018 2:37PM GMT

[Identified] Action to be taken following yesterday’s phishing attack targeting members of the University. If you have received the message, clicked through the ‘display message’ button and supplied your University username and password please contact the Service Desk immediately via service-desk@bristol.ac.uk or phone on 0117 428 2100. If you received the message, clicked through the ‘display message’ button, but did not supply your University credentials, please change your University password as a precaution. If you received the message and took no action, or simply deleted the mail, no further action is needed. University passwords can be reset using the password reset tool on the page below; bristol.ac.uk/it-services/advice/iam/usernamesandpasswords.html If you have any questions regarding this, or any other Information Security matter please contact the Information Security team at cert@bristol.ac.uk.

December 11, 2018 4:00PM GMT

[Resolved] Resolved compromised accounts and all staff and students informed by bulk email

July 2018

Phishing email received

July 17, 2018 8:29AM BST

Phishing email receivedSecurity Issue

Incident Status

Security Issue

Components

Information Security - Alerts

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July 5, 2018 11:00AM BST

[Investigating] A number of students and staff have received an email today regarding being awarded a grant. This is a phishing email and as such should not be replied to. If you need assistance please contact the Service Desk. Service-Desk@bristol.ac.uk

July 17, 2018 8:29AM BST

[Resolved] Phishing email issue resolved.

Phishing email received

July 5, 2018 11:01AM BST

Phishing email received Security Issue

Incident Status

Security Issue

Components

Information Security - Alerts, Other services

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July 5, 2018 9:06AM BST

[Investigating] A number of students and staff have received an email today regarding being awarded a grant. This is a phishing email and as such should not be replied to. If you need assistance please contact the Service Desk. Service-Desk@bristol.ac.uk

July 5, 2018 11:01AM BST

[Resolved] referring to new status page item added.

December 2016

Portal Phishing email alert

December 5, 2016 8:08AM GMT

Portal Phishing email alertSecurity Issue

Incident Status

Security Issue

Components

Information Security - Alerts

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December 2, 2016 9:13AM GMT

[Identified] Staff and students are reporting receipt of an email that appears to come from the Bristol Portal team. This message is a phishing attempt and not a genuine message.

December 2, 2016 9:24AM GMT

[Identified] email are from coordinator@bristol.ac.uk with the subject Log Sheet. This is not an official communication. Please mark the email as spam and delete the email. Please see additional advice on phishing emails at bris.ac.uk/it-services/news/2014/phishing10june.html

December 5, 2016 8:08AM GMT

[Resolved] Further information on protecting yourself from phishing emails can be found here: bristol.ac.uk/infosec/protectyou/idtheft/phishing

October 2016

Reported phishing email that looks like it is from the “Blackboard Learn system”

October 31, 2016 11:51AM GMT

Reported phishing email that looks like it is from the “Blackboard Learn system”Security Issue

Incident Status

Security Issue

Components

Information Security - Alerts

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October 20, 2016 4:17PM BST

[Identified] Some users have reported receiving the following emails from the “Blackboard Learn system”: -Blackboard Learn™ -Bristol Courses System Update. These are not genuine. Please do not respond, and refer to IT Services guidance on phishing emails. bris.ac.uk/it-services/news/2014/phishing10june.html

October 31, 2016 11:51AM GMT

[Resolved] All actions taken