Active Incident

Updated a few seconds ago

**Details of incidents and planned maintenance can be found at the bottom of the page.** - If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ - Add the IT maintenance calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/maintenance-calendar.aspx - View Critical Dates calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/criticaldatescalendar.aspx - View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss (subscribe to RSS feeds in Outlook https://support.microsoft.com/en-us/office/subscribe-to-an-rss-feed-73c6e717-7815-4594-98e5-81fa369e951c) Expected service status and planned works for Engineering see: https://uob.sharepoint.com/sites/itservices/SitePages/fits-engineering-status.aspx Microsoft Service Status: https://portal.office.com/servicestatus and https://status.office365.com/

1

Active Incidents

0

Active Maintenances

5

Days Since Last Incident

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Operational

Departmental Filestore

Operational

High Performance Computing

Operational

Information Security - Alerts

Operational

Microsoft Office 365 (Outlook, OneDrive)

Operational

myERP - Finance & HR system

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Operational

Websites and Intranets

Operational

Wired network

Operational

Wireless network

Operational

Other services

Operational

Recording your attendance - Bristol AppOperational

Incident Status

Operational

Components

Other services


September 18, 2024 11:48AM BST
[Monitoring] If you are looking for assistance or are experiencing any issues recording your attendance using the Bristol App then please ensure you have fully read the guidance at https://www.bristol.ac.uk/students/your-studies/teaching-and-learning/registering-attendance/ before contacting the IT Service Desk to report your issues. We are also monitoring some issues that have been reported regarding compatibility between the Bristol App and devices upgraded to iOS 18. If you are experiencing the latter issue then please be aware that you can still record your attendance using the web browser version at https://check-in.bristol.ac.uk/

Scheduled Maintenance

Essential Database Maintenance - 7th November 2024Planned Maintenance

Schedule

November 7, 2024 7:30AM - 9:00AM GMT

Components

Other services

Description

The Datahub database is undergoing routine maintenance and will be unavailable until approximately 9am. This will affect some selected services including MyStudents, Photo Upload and Unit Timetables. C2410-060
At risk notification: Essential Network Maintenance on Thursday 14th November, 5 pm to 7 pmPlanned Maintenance

Schedule

November 14, 2024 5:00PM - 7:00PM GMT

Components

Wired network, Wireless network

Description

IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change will cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact the IT Services Desk, bristol.ac.uk/it-services/contacts, if you have any questions or concerns regarding this work. (Ref: C2409-155)
Self Service Cloud essential upgrade works: 25th - 29th NovemberPlanned Maintenance

Schedule

November 25, 2024 9:00AM - November 29, 2024 5:00PM GMT

Components

Other services

Description

IT Services will be undertaking essential configuration work on the platform during a one week window, which will impact users of the service. The window for the works to take place is from Monday 25th November 2024 at 09:00 to Friday 29th November 2024 at 17:00. During this period it will not be possible to create new virtual machines. There should be no impact to accessing existing virtual machines. VM’s can still be created up to 09:00 on Monday 25th November 2024. Please note – following the works, from Monday 6th December 2024, users may be prompted to log back in when accessing the Self Service Cloud service. (Change ref C2411-069)
Network Maintennce - Early mornings - 26th-28th Nov 2024Planned Maintenance

Schedule

November 26, 2024 5:00AM - November 28, 2024 8:00AM GMT

Components

Wireless network

Description

Due to essential maintenance, Students/Staff across campus may see a 15 minute outage to WiFi between the hours of 5am and 8am (outside of business hours) each morning on Tuesday 26th November, Wednesday 27th November and Thursday 28th November 2024 Outage is across campus and in these residences: Accommodation @ 33 Langford Old/New Hostels Osborne Villas St Michaels Hill (61/63) Change Ref: C2411-062)
UoB Guest wireless network maintenance: Thurs 28 November 7am - 8amPlanned Maintenance

Schedule

November 28, 2024 7:00AM - 8:00AM GMT

Components

Wireless network

Description

Due to essential maintenance, Students/Staff across campus may see a 15 minute outage to the UoB Guest wireless network, on Thursday 28th November at 7am - 8am outside of business hours. The outage will affect the following buildings: 31 Great George Street 1 Cathedral Square Fry Building BDFI - Coal and Retort Sheds Wyndhurst Farm - Langford University Residences (Change Ref:  C2411-093)
Essential maintenance on our Database Systems on 3rd DecemberPlanned Maintenance

Schedule

December 3, 2024 7:30AM - 9:00AM GMT

Components

Websites and Intranets, Other services

Description

There is essential maintenance scheduled on one of our Database Systems for Tuesday 3rd December 07:30 to 09:00. The following applications / services will be unavailable at this time. Identity Manager (Microsoft) - MIM (Integration) BO Reporting ~ Students, Datahub DATA_INT Photo ID Upload Legend Library Services Platform Gmail mail name change app Shared Mailboxes Ucard Identity Matching Service PIMS Studentinfo/Online Registration Standard Jobs Active Directory Domain Services (Integration) QREG Miscellaneous Groups Management RXCO IT Services apologises for any inconvenience this may cause. C2410-063

External Services

AWS EC2

AWS S3

GitHub

Let's Encrypt

MS Office365

Status.io

History (Last 3 days)

My ERP - unavailableOperational

Incident Status

Operational


Components

myERP - Finance & HR system




November 15, 2024 8:54AM GMT
[Investigating] My ERP is currently unavailable, IT Services are investigating the issue.

November 15, 2024 8:59AM GMT
[Investigating] .

November 15, 2024 9:42AM GMT
[Monitoring] Services appear to have been restored however IT Services continue to monitor this.

November 18, 2024 10:11AM GMT
[Resolved] This issue is now resolved and ERP is currently operational.
Scheduled Filestore Maintenance – Files temporarily inaccessible on weekend of 15 NovemberPlanned Maintenance

Description

As part of essential maintenance work to ensure the storage systems’ stability, performance, and security , the following filestores will be inaccessible from Friday 15 November at 5:00 pm to Monday 18 November at 8:00 am: \\ads.bris.ac.uk\Filestore\MISAPPUsers \\ads.bris.ac.uk\Filestore\FMVS We have scheduled this work over the weekend to minimise any disruption to regular business operations. If this timing presents any issues or if you have questions, contact the IT Service Desk, https://www.bristol.ac.uk/it-services/contacts/. (Ref: C2409-180)


Components

Departmental Filestore



Schedule

November 15, 2024 5:00PM - November 18, 2024 8:00AM GMT


November 15, 2024 5:00PM GMT
[Update] Scheduled maintenance is starting.

November 18, 2024 8:00AM GMT
[Update] Scheduled maintenance is complete.