Active Incident

Updated a few seconds ago

**Details of incidents and planned maintenance can be found at the bottom of the page.** - If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: bristol.ac.uk/it-services/contacts - Add the IT maintenance calendar (UoB only): uob.sharepoint.com/sites/itservices/SitePages/maintenance-calendar.aspx - View Critical Dates calendar (UoB only): uob.sharepoint.com/sites/itservices/SitePages/criticaldatescalendar.aspx - View status RSS feed: itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss (subscribe to RSS feeds in Outlook support.microsoft.com/en-us/office/subscribe-to-an-rss-feed-73c6e717-7815-4594-98e5-81fa369e951c) Expected service status and planned works for Engineering see: uob.sharepoint.com/sites/itservices/SitePages/fits-engineering-status.aspx Microsoft Service Status: portal.office.com/servicestatus and status.office365.com

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Active Incidents

0

Active Maintenances

0

Days Since Last Incident

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Operational

Departmental Filestore

Operational

High Performance Computing

Operational

Information Security - Alerts

Operational

Microsoft Office 365 (Outlook, OneDrive)

Degraded Performance

myERP - Finance & HR system

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Operational

Websites and Intranets

Operational

Wired network

Operational

Wireless network

Operational

Other services

Operational

Issue with Microsoft BookingsDegraded Performance

Incident Status

Degraded Performance

Components

Microsoft Office 365 (Outlook, OneDrive)


February 26, 2025 10:26AM GMT
[Investigating] Microsoft have identified a service degradation issue with the MS Bookings service meaning some users may be unable to book appointments in Microsoft Bookings. More updates to follow as MS provide them.
Self Service Cloud - Ongoing Issues as a result of essential maintenance - service disruptionService Disruption

Incident Status

Service Disruption

Components

Other services


January 3, 2025 3:40PM GMT
[Investigating] Unfortunately following essential maintenance in late November 2024, the Self Service Cloud (CaaS) service is still being affected by ongoing issues and is currently unavailable. At present, Users will be unable to use any functionality provided by this service. We are working to fix this as a priority and hope to have the service back up and running soon.
Recording your attendance - Bristol AppOperational

Incident Status

Operational

Components

Other services


September 18, 2024 11:48AM BST
[Monitoring] If you are looking for assistance or are experiencing any issues recording your attendance using the Bristol App then please ensure you have fully read the guidance at bristol.ac.uk/students/your-studies/teaching-and-learning/registering-attendance before contacting the IT Service Desk to report your issues. We are also monitoring some issues that have been reported regarding compatibility between the Bristol App and devices upgraded to iOS 18. If you are experiencing the latter issue then please be aware that you can still record your attendance using the web browser version at check-in.bristol.ac.uk

Scheduled Maintenance

Essential wireless maintenance: Tuesday 18th February, Wednesday 19th February and Thursday 20th February 6am-8amPlanned Maintenance

Schedule

February 18, 2025 6:00AM - February 20, 2025 8:00AM GMT

Components

Wireless network

Description

Due to essential maintenance, Students/Staff across campus may see a 15 minute outage to WiFi between the hours of 6am and 8am (outside of business hours) each morning on Tuesday 18th February, Wednesday 19th February and Thursday 20th February 2025 Outage is across the main Campus and Langford Campus and in these residences: Accommodation @ 33 Langford Old/New Hostels Osborne Villas St Michaels Hill (61/63) St Michael’s Park Manor House Change Ref: (C2502-013)
Essential network maintenance Priory Road - Thursday 13th MarchPlanned Maintenance

Schedule

March 13, 2025 7:00AM - 9:00AM GMT

Components

Wired network

Description

Due to essential maintenance, Students/Staff in Priory Road buildings may see a 1–2-hour outage to Wired and Wireless between the hours of 7am and 9am on Thursday 13th of March. Outage is across the Priory Road complex to the following buildings but not limited to: · Priory Rd D Block · Priory Road E Block · Priory Road F Block Change Ref: (C2502-254 )

External Services

AWS EC2

AWS S3

GitHub

Let's Encrypt

MS Office365

Status.io

History (Last 3 days)

Essential database maintenance: Monday 10th MarchPlanned Maintenance

Description

IT Services will be undertaking essential database maintenance on Monday 10th March 09:00 - 15:00. Services BS:DATA_INT and DB:DINTPROD should be considered ‘at-risk’ during this period. Please contact the IT Service Desk if you have any questions or concerns regarding this work C2410-343


Components

Other services



Schedule

March 10, 2025 9:00AM - March 10, 2025 3:00PM GMT


March 10, 2025 9:00AM GMT
[Update] Scheduled maintenance is starting.

March 10, 2025 3:00PM GMT
[Update] Scheduled maintenance is complete.
No Network in Durdham HallPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Wired network, Wireless network




March 10, 2025 9:14AM GMT
[Investigating] There is currently no network (wired and wireless) in Durdham Hall block A. Network team are aware and investigating. More to follow.

March 10, 2025 12:56PM GMT
[Resolved] The contractors have installed new fibre optic cable, Durdham Hall is back online.