Active Incident and Maintenance

Updated a few seconds ago

**Details of incidents and planned maintenance can be found at the bottom of the page.** - If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ - Add the IT maintenance calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/maintenance-calendar.aspx - View Critical Dates calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/criticaldatescalendar.aspx - View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss (subscribe to RSS feeds in Outlook https://support.microsoft.com/en-us/office/subscribe-to-an-rss-feed-73c6e717-7815-4594-98e5-81fa369e951c) Expected service status and planned works for Engineering see: https://uob.sharepoint.com/sites/itservices/SitePages/fits-engineering-status.aspx Microsoft Service Status: https://portal.office.com/servicestatus and https://status.office365.com/

1

Active Incidents

1

Active Maintenances

16

Days Since Last Incident

Administrative systems (Finance & HR)

Operational


Authentication (Single Sign On)

Operational


Blackboard, RePlay and Library systems

Operational


Departmental Filestore

Operational


High Performance Computing

Operational


Information Security - Alerts

Operational


Microsoft Office 365 (Outlook, OneDrive)

Operational


myERP - Finance & HR system

Operational


Printing (staff and students)

Operational


Pure (Research Information System)

Operational


Remote desktop (staff, student, other)

Operational


Research Data Storage Facility (RDSF)

Operational


Student Information Systems (SITS)

Operational


Telephony

Operational


University managed computers

Operational


Websites and Intranets

Operational


Wired network

Operational


Wireless network

Operational


Other services

Operational


Accessing UoB resources on a Personal Windows deviceOperational

Incident Status

Operational

Components

Other services


October 15, 2025 3:52PM BST
MONITORING

Windows 10 has reached the end of support on October 14, 2025. If your personal computer is still on Windows 10, you will no longer be able to access University systems from your personal computer after 9 am on Thursday 16 October. To continue to access University systems, your computer will need to be running Windows 11. If your computer is compatible, please follow the prompts and instructions provided by Microsoft. If your computer is not compatible, then it may need to be replaced. Once upgraded, please follow the steps below to re-register your computer. If you’ve already upgraded your computer to Windows 11, you’ll need to re-register your computer to ensure our systems know that it has been upgraded. Instructions to re-register can be found here: https://www.bristol.ac.uk/it-services/university-services-on-personal-windows-device/ If you have any questions, please contact the IT Service Desk: https://www.bristol.ac.uk/it-services/contacts/
Badock Hall – Wi-Fi Access Point ReplacementPlanned Maintenance

Description

During the week commencing 26th January, we will be replacing all Wi-Fi access points in Badock Hall. The works are planned to take all week and will be completed by Tuesday 3rd February at 5:00 pm. During this period, you may notice brief network disruptions or outage lasting up to 30 minutes while access points are being replaced.

Components

Wireless network

Schedule

January 26, 2026 7:00AM - February 3, 2026 5:00PM GMT


January 26, 2026 7:00AM GMT
UPDATE

During the week commencing 26th January, we will be replacing all Wi-Fi access points in Badock Hall. The works are planned to take all week and will be completed by Tuesday 3rd February at 5:00 pm. During this period, you may notice brief network disruptions or outage lasting up to 30 minutes while access points are being replaced.

Scheduled Maintenance

ERP planned maintenance - Weds 28th January Planned Maintenance

Schedule

January 28, 2026 6:00PM - 8:00PM GMT

Components

myERP - Finance & HR system

Description

Please be aware there will be disruption with connectivity to MyERP on Wednesday 28th January 6pm-8pm for planned maintenance. Please ensure any work is completed before this time. Ref C2601-129
Network Outage 0245 - Mendip Building Network OutagePlanned Maintenance

Schedule

January 29, 2026 6:30AM - 7:30AM GMT

Components

Wired network

Description

Planned maintenance means that the cab will be taken offline between 6:30am - 7:30am
Merchant Venturers Building ClosurePlanned Maintenance

Schedule

January 31, 2026 12:00AM - February 1, 2026 12:00AM GMT

Components

Other services

Description

Merchant Venturers Building will be closed on Saturday the 31st of January due to planned power outages throughout the building on this date.
Network Maintenance - C2512-215 Planned Maintenance

Schedule

February 1, 2026 8:00AM - 4:00PM GMT

Components

Wired network, Wireless network

Description

On Sunday 1 February, IT Services will carry out essential maintenance on the wired and wireless network. This work will start at 8.00 am and conclude at 4.00 pm. During these windows we anticipate two outages of 20 minutes; one at 8.00 am and another at 10.00 am. At these points, there will be no access to wired and wireless networks in those locations. Individual buildings will only be affected by one of these outages. Access to the network should be considered ‘at risk’ for the whole maintenance period. This work is part of our ongoing efforts to maintain the stability and security of our University systems.
Network Maintenance - Langford 0231 Research Animal BuildingPlanned Maintenance

Schedule

February 2, 2026 8:00AM - 2:00PM GMT

Components

Wired network, Wireless network

Description

Planned maintenance on the network by the modern network remediation team.
Network Maintenance - Langford 0145 Communal BuildingPlanned Maintenance

Schedule

February 3, 2026 8:00AM - February 5, 2026 5:00PM GMT

Components

Wired network, Wireless network

Description

Planned maintenance on the network by the modern network remediation team.
Network Maintenance - Langford 0161 Equine CentrePlanned Maintenance

Schedule

February 4, 2026 8:00AM - 2:00PM GMT

Components

Wired network, Wireless network

Description

Planned maintenance on the network by the modern network remediation team.
TOPdesk planned maintenance - 4-5 FebruaryPlanned Maintenance

Schedule

February 4, 2026 1:00PM - February 5, 2026 1:00PM GMT

Components

Other services

Description

IT Services will be undertaking essential database maintenance from 1 pm on Wednesday 4 February to 1 pm on Thursday 5 February. The following service will be unavailable during this period: BS: TOPDESK Please contact the IT Service Desk if you have any questions or concerns regarding this work. Ref. C2601-014
Routing change for Isambard Internet connectionPlanned Maintenance

Schedule

February 5, 2026 10:00AM - 12:00PM GMT

Components

Wired network

Description

Routing change for Isambard Internet connection will be carried out on Thursday 5th February morning between 10 am to 12 pm to route Internet traffic destined to Isambard to use Janet link rather than internal link between UoB and NCC, we will expect brief interruption for UoB and Isambard connectivity for users . (Ref: Topdesk C2512-008)
Network Maintenance = C2512-216Planned Maintenance

Schedule

February 8, 2026 8:00AM - 4:00PM GMT

Components

Wired network, Wireless network

Description

On Sunday 8 February, IT Services will carry out essential maintenance on the wired and wireless network. This work will start at 8.00 am and conclude at 4.00 pm. During these windows we anticipate two outages of 20 minutes; one at 8.00 am and another at 10.00 am. At these points, there will be no access to wired and wireless networks in those locations. Individual buildings will only be affected by one of these outages. Access to the network should be considered ‘at risk’ for the whole maintenance period. This work is part of our ongoing efforts to maintain the stability and security of our University systems.

External Services

AWS EC2

AWS S3

GitHub

Let's Encrypt

MS Office365

Status.io

History (Last 3 days)

UoB app previous Check-ins issueDegraded Performance

Incident Status

Degraded Performance


Components

Other services




October 22, 2025 10:51AM BST
INVESTIGATING

We're aware of an issue with the UoB app where a small number of students are seeing previous Check-ins to classes marked as missed in the 'History' tab of the app when they did check-in successfully at the time. We are in contact with CampusM regarding this issue and will update this post where possible. If you have any concerns about a missed check-in, please contact your School/Faculty to make them aware you did attend: https://www.bristol.ac.uk/faculties/

January 28, 2026 3:40PM GMT
RESOLVED

Service is generally considered to be operational currently.
Essential Network MaintenancePlanned Maintenance

Description

From Monday 26th January, IT Services will be doing some critical maintenance work on our network. We anticipate this work will disrupt some services for a couple of minutes. IT teams will be actively monitoring the work and will address issues as quickly as possible.


Components

Wired network, Wireless network, Other services



Schedule

January 26, 2026 10:00AM - January 26, 2026 5:00PM GMT


January 26, 2026 10:00AM GMT
UPDATE

Scheduled maintenance is starting.

January 26, 2026 5:00PM GMT
UPDATE

Scheduled maintenance is complete.
Compliance issue with licence key for NVivo Plus Version 14 and 15Operational

Incident Status

Operational


Components

Other services




October 15, 2025 3:48PM BST
MONITORING

There is a known compliance issue with the licence key for Nvivo Plus software versions 14 and 15. We are replacing the key on Wednesday 15 October at 5pm. After this, anyone accessing NVivo on personal devices will need to download the new licence key from: https://bristol-ac.onthehub.com/ Go to On The Hub > Your Account/Orders > View Details – the new product key will be displayed there. If you're running the software on a University managed device it will continue to work and you do not need to take action. If you have any questions, please contact the IT Service Desk: https://www.bristol.ac.uk/it-services/contacts/

January 26, 2026 12:55PM GMT
RESOLVED

The license key has now been replaced. However if you experience issues please contact the Service Desk
31/37 St Michaels Hill - Planned Electrical Maintenance Planned Maintenance

Description

Planned power shutdown on Thursday at 31/37 St Michaels Hill, with possible brief system disruption when power is restored. Work at will run from 08/01 through until 09/01.


Components

Other services



Schedule

January 8, 2026 9:00AM - January 9, 2026 11:00AM GMT


January 8, 2026 9:00AM GMT
UPDATE

Scheduled maintenance is starting.

January 26, 2026 12:13PM GMT
UPDATE

Maintenance was completed as planned.