Active Incident and Maintenance

Updated a few seconds ago

**Details of incidents and planned maintenance can be found at the bottom of the page.** - If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ - Add the IT maintenance calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/maintenance-calendar.aspx - View Critical Dates calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/criticaldatescalendar.aspx - View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss (subscribe to RSS feeds in Outlook https://support.microsoft.com/en-us/office/subscribe-to-an-rss-feed-73c6e717-7815-4594-98e5-81fa369e951c) Expected service status and planned works for Engineering see: https://uob.sharepoint.com/sites/itservices/SitePages/fits-engineering-status.aspx Microsoft Service Status: https://portal.office.com/servicestatus and https://status.office365.com/

3

Active Incidents

1

Active Maintenances

2

Days Since Last Incident

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Operational

Departmental Filestore

Operational

High Performance Computing

Operational

Information Security - Alerts

Operational

Microsoft Office 365 (Outlook, OneDrive)

Operational

myERP - Finance & HR system

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

Student Information Systems (SITS)

Planned Maintenance

Telephony

Operational

University managed computers

Operational

Websites and Intranets

Planned Maintenance

Wired network

Operational

Wireless network

Operational

Other services

Planned Maintenance

UoB app previous Check-ins issueDegraded Performance

Incident Status

Degraded Performance

Components

Other services


October 22, 2025 10:51AM BST
INVESTIGATING

We're aware of an issue with the UoB app where a small number of students are seeing previous Check-ins to classes marked as missed in the 'History' tab of the app when they did check-in successfully at the time. We are in contact with CampusM regarding this issue and will update this post where possible. If you have any concerns about a missed check-in, please contact your School/Faculty to make them aware you did attend: https://www.bristol.ac.uk/faculties/
Accessing UoB resources on a Personal Windows deviceOperational

Incident Status

Operational

Components

Other services


October 15, 2025 3:52PM BST
MONITORING

Windows 10 has reached the end of support on October 14, 2025. If your personal computer is still on Windows 10, you will no longer be able to access University systems from your personal computer after 9 am on Thursday 16 October. To continue to access University systems, your computer will need to be running Windows 11. If your computer is compatible, please follow the prompts and instructions provided by Microsoft. If your computer is not compatible, then it may need to be replaced. Once upgraded, please follow the steps below to re-register your computer. If you’ve already upgraded your computer to Windows 11, you’ll need to re-register your computer to ensure our systems know that it has been upgraded. Instructions to re-register can be found here: https://www.bristol.ac.uk/it-services/university-services-on-personal-windows-device/ If you have any questions, please contact the IT Service Desk: https://www.bristol.ac.uk/it-services/contacts/
Compliance issue with licence key for NVivo Plus Version 14 and 15Operational

Incident Status

Operational

Components

Other services


October 15, 2025 3:48PM BST
MONITORING

There is a known compliance issue with the licence key for Nvivo Plus software versions 14 and 15. We are replacing the key on Wednesday 15 October at 5pm. After this, anyone accessing NVivo on personal devices will need to download the new licence key from: https://bristol-ac.onthehub.com/ Go to On The Hub > Your Account/Orders > View Details – the new product key will be displayed there. If you're running the software on a University managed device it will continue to work and you do not need to take action. If you have any questions, please contact the IT Service Desk: https://www.bristol.ac.uk/it-services/contacts/
Essential maintenance on Student Information System(SITS) on 13th and 14th DecemberPlanned Maintenance

Description

There is essential maintenance scheduled on the Student Information System (SITS) from Saturday 13th December at 08:00 am to Sunday 14th December 09.00 pm. SITS desktop client and e:Vision web pages will be unavailable during this time. The following applications/services will be also affected: Studentinfo Online Registration MyStudents BO Reporting ~ Students BO Reporting ~ Accommodation Unit and Programme Management System UPMS Open Day booking system Unit and Programme Catalogues PGT First Sift Tool STaR (previously BDC e-Portfolio) Degree Ceremonies Oracle Applications and Student Standard Jobs Password Reset System Other applications may be indirectly affected, for example being unable to refresh data from SITS. Please contact the IT Services Desk if you have any questions or concerns regarding this work bristol.ac.uk/it-services/contacts (REF:C2504-122)

Components

Student Information Systems (SITS), Websites and Intranets, Other services

Schedule

December 13, 2025 8:00AM - December 14, 2025 9:00AM GMT


December 13, 2025 8:00AM GMT
UPDATE

Scheduled maintenance is starting.

Scheduled Maintenance

T4 Prod System Backup - C2512-109 Planned Maintenance

Schedule

December 16, 2025 7:30AM - 9:30AM GMT

Components

Other services

Description

T4 will be unavailable on Tuesday 16 December, 7:30 to 9:30 am. This is so IT can export a copy of the data into a new testing environment to support future upgrades. The live website will be unaffected.
MyERP Maintenance - C2512-127Planned Maintenance

Schedule

December 16, 2025 6:00PM - 8:00PM GMT

Components

myERP - Finance & HR system

Description

Please be aware there will be disruption with connectivity to MyERP on Tuesday 16th December 6pm-8pm, please ensure any work is completed before this time. This is to allow Windows Updates to occur.
Database Systems - Essential maintenance - C2509-288Planned Maintenance

Schedule

January 9, 2026 7:30AM - 8:30AM GMT

Components

Administrative systems (Finance & HR), Other services

Description

There is essential maintenance scheduled on one of the Database Systems for Friday 9th January 07:30 to 08:30. The following applications / services will be unavailable at this time. Finance Reporting Web Finance Reporting Research Time Recording DATA_INT (Integration) BO Reporting ~ Finance Active Directory (Integration) Finance Security RIS Research Information Systems (Pure Integration) Other applications may be indirectly affected.
Essential database maintenancePlanned Maintenance

Schedule

January 22, 2026 7:30AM - 8:30AM GMT

Components

Other services

Description

IT Services will be undertaking essential database maintenance on Thursday 22nd January 07:30am to 08:30am. The following services will be unavailable at this time. DB:MMPROD BS:Identity Matching Service DB:PUREPROD BS:RIS Research Information System (Pure) Ref C2512-085 Please contact the IT Service Desk if you have any questions or concerns regarding this work bristol.ac.uk/it-services/contacts
Merchant Venturers Building ClosurePlanned Maintenance

Schedule

January 31, 2026 12:00AM - February 1, 2026 12:00AM GMT

Components

Other services

Description

Merchant Venturers Building will be closed on Saturday the 31st of January due to planned power outages throughout the building on this date.

External Services

AWS EC2

AWS S3

GitHub

Let's Encrypt

MS Office365

Status.io

History (Last 3 days)

8x8 Planned Maintenance - Standard Change C2512-106Planned Maintenance

Description

8x8 has informed us that they will perform network maintenance on the UK datacentre, on Fri Dec 12 23:00:00 GMT 2025 to Sat Dec 13 2:00:00 GMT 2025. 8x8 have stated this will not be service affecting. Should there be any log in issues please clear the browser cache. If any issues occur that cannot be resolved during the maintenance window or after, please raise a ticket with the IT service desk.


Components

Telephony



Schedule

December 12, 2025 11:00PM - December 13, 2025 2:00AM GMT


December 12, 2025 11:00PM GMT
UPDATE

8x8 has informed us that they will perform network maintenance on the UK datacentre, on Fri Dec 12 23:00:00 GMT 2025 to Sat Dec 13 2:00:00 GMT 2025. 8x8 have stated this will not be service affecting. Should there be any log in issues please clear the browser cache. If any issues occur that cannot be resolved during the maintenance window or after, please raise a ticket with the IT service desk.

December 13, 2025 2:00AM GMT
UPDATE

Scheduled maintenance is completed.
Essential database maintenance: Thursday 11th DecemberPlanned Maintenance

Description

IT Services will be undertaking essential database maintenance on Thursday 11th December 07:30am to 08:30am. The following services should be considered ‘at-risk’ during this period. DB:CENPROD BS: IGA BS:SLS Admissions Academic Scoring BS:Enquirer Capture (was iPad CRM) BS:Find a ... BS:Redeployment BS:Student CRM (Dynamics) BS:Reporting and Analysis (Power BI) BS:BO Reporting ~ Students BS:Unit & Programme Management System (UPMS) BS:Study Abroad BS:External Web Profiles BS:Worktribe BS:SlsExamScheduler BS:Student Experience Management (Unit Evaluation) DB:INTPROD IS:DATA_INT BS:Datahub BS:Blackboard BS: MAF Physics Ref C2511-272 Please contact the IT Service Desk if you have any questions or concerns regarding this work bristol.ac.uk/it-services/contacts


Components

Websites and Intranets, Other services



Schedule

December 11, 2025 7:30AM - December 11, 2025 8:30AM GMT


December 11, 2025 7:30AM GMT
UPDATE

Scheduled maintenance is starting.

December 11, 2025 8:30AM GMT
UPDATE

Scheduled maintenance is complete.
Network Issue - LSBService Disruption

Incident Status

Service Disruption


Components

Wired network, Wireless network




December 10, 2025 9:29AM GMT
INVESTIGATING

One switch has gone down. This has taken down half the Wi-Fi on floor 1 and half on floor 2. Some wired might be affected on those floors as well.

December 10, 2025 11:45AM GMT
RESOLVED

Network restored.
Essential Database MaintenancePlanned Maintenance

Description

There is essential maintenance scheduled on one of our Database Systems for Wednesday 10th December from 08:00am to 09:00am The following applications / services will be unavailable at this time. - BS:DATA_INT - DB:DINTPROD Other applications may be indirectly affected. IT Services apologises for any inconvenience this may cause.


Components

Other services



Schedule

December 10, 2025 8:00AM - December 10, 2025 9:00AM GMT


December 10, 2025 8:00AM GMT
UPDATE

Scheduled maintenance is starting.

December 10, 2025 9:00AM GMT
UPDATE

Scheduled maintenance is complete.