Active Incident

Updated a few seconds ago

**Details of incidents and planned maintenance can be found at the bottom of the page.** - If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: bristol.ac.uk/it-services/contacts - Add the IT maintenance calendar (UoB only): uob.sharepoint.com/sites/itservices/SitePages/maintenance-calendar.aspx - View Critical Dates calendar (UoB only): uob.sharepoint.com/sites/itservices/SitePages/criticaldatescalendar.aspx - View status RSS feed: itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss (subscribe to RSS feeds in Outlook support.microsoft.com/en-us/office/subscribe-to-an-rss-feed-73c6e717-7815-4594-98e5-81fa369e951c) Expected service status and planned works for Engineering see: uob.sharepoint.com/sites/itservices/SitePages/fits-engineering-status.aspx Microsoft Service Status: portal.office.com/servicestatus and status.office365.com

2

Active Incidents

0

Active Maintenances

4

Days Since Last Incident

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Operational

Departmental Filestore

Operational

High Performance Computing

Operational

Information Security - Alerts

Operational

Microsoft Office 365 (Outlook, OneDrive)

Operational

myERP - Finance & HR system

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Operational

Websites and Intranets

Operational

Wired network

Operational

Wireless network

Operational

Other services

Operational

Issues with Telephony systemOperational

Incident Status

Operational

Components

Telephony


April 2, 2025 1:31PM BST
[Identified] We are aware of issues with the VOIP telephone system and call quality. The issue is being investigated.

April 2, 2025 4:07PM BST
[Identified] After initial investigation the issues being experienced with calls and call quality are across the Telephony platform. We believe this is an issue with our provider and have raised this with them for further investigation.

April 3, 2025 4:30PM BST
[Identified] Our third-party provider has identified the issue, and they are taking corrective action. The work is scheduled from 4pm today and some disruption is expected until the works are complete.

April 4, 2025 4:05PM BST
[Resolved] We have receive no more reports of telephony issues and all feedback we have received from stakeholders is that all previously affected lines are now working. All telephony services are operational. If you experience a recurrence of the issue over the weekend, please contact the IT Service Desk as normal. We believe the business impact of this issue to have been resolved

April 4, 2025 4:13PM BST
[Monitoring] We have receive no more reports of telephony issues and all feedback we have received from stakeholders is that all previously affected lines are now working. All telephony services are operational. If you experience a recurrence of the issue over the weekend, please contact the IT Service Desk as normal. We believe the business impact of this issue to have been resolved
Recording your attendance - Bristol AppOperational

Incident Status

Operational

Components

Other services


September 18, 2024 11:48AM BST
[Monitoring] If you are looking for assistance or are experiencing any issues recording your attendance using the Bristol App then please ensure you have fully read the guidance at bristol.ac.uk/students/your-studies/teaching-and-learning/registering-attendance before contacting the IT Service Desk to report your issues. We are also monitoring some issues that have been reported regarding compatibility between the Bristol App and devices upgraded to iOS 18. If you are experiencing the latter issue then please be aware that you can still record your attendance using the web browser version at check-in.bristol.ac.uk

Scheduled Maintenance

8x8 Contact Center Planned Maintenance NotificationPlanned Maintenance

Schedule

April 4, 2025 8:00PM - 9:30PM BST

Components

Telephony

Description

8x8 will perform network maintenance on the Contact Center UK3 Datacenter on Fri Apr 4 20:00:00 GMT 2025 to Fri Apr 4 21:30:00 GMT 2025. We do not anticipate any service impact.

External Services

AWS EC2

AWS S3

GitHub

Let's Encrypt

MS Office365

Status.io

History (Last 3 days)

Hawthorns building power down - Saturday 5th AprilPlanned Maintenance

Description

Campus Division will be carrying out a power maintenance to The Hawthorns Building on Saturday 5th April between 7:30am and 2:30pm. As a result Students/Staff will see a complete loss of wired and wireless network during this time. (Change Ref: C2502-104)


Components

Wired network, Wireless network



Schedule

April 5, 2025 7:30AM - April 5, 2025 2:30PM BST


April 5, 2025 7:30AM BST
[Update] Scheduled maintenance is starting.

April 5, 2025 2:30PM BST
[Update] Scheduled maintenance is complete.